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ADT Solar

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7.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 19th, 2024

ADT Solar (formerly SunPro Solar) provides affordable solar energy and battery storage solutions to homeowners nationwide. Optimal savings and energy independence are at the core of ADT's solar solutions. 

The solar provider was named the fifth largest residential solar installer in the United States by Solar Power World magazine in 2021. An Inc. 500 company, ADT Solar continues to expand as the demand for solar increases. 

In addition to solar panel installation, ADT also offers a home security product specializing in smart home security, so ADT customers can equip their homes with home security, automation, and energy management through the same trusted brand.

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The Good

  • In-House Consultation and Installation
  • High-Quality Solar Equipment
  • Industry-Leading Warranties
  • Professional Roofing
  • Award Recognition
  • Positive ADT Solar Reviews
  • Referral Incentives

In-House Consultation and Installation

ADT Solar will send a Solar Energy Specialist to your home to evaluate your energy needs and answer any questions you have about solar power. An ADT Solar Specialist can tell you about any incentive programs in your area, such as net metering to earn credits from your excess energy generation, to increase the affordability of making the switch to solar. 

The entire process to install solar panels is handled by ADT Solar, so you won't have to worry about arranging schedules or other logistics with subcontractors or outside parties.

High-Quality Solar Equipment

ADT Solar implements top-performing technology in its solar systems. By using only the best brands in solar technology and hiring and training locals for renewable energy jobs, ADT Solar is able to provide residents with affordable solar energy systems, battery backup, and energy efficiency upgrades. 

Enphase Energy Inverters

ADT Solar only uses Enphase microinverters because they carry some of the highest warranties in the industry (25 years), undergo rigorous testing, and have the same lifespan as top solar panels. Research also shows that Enphase microinverters produce more energy than other technologies, which means more savings for ADT Solar customers over the lifespan of their solar PV system.

Enphase Energy is also a solar industry leader in monitoring technology and allows solar users to measure their kilowatt-hour usage and production in real-time through the Enphase Enlighten app.

Tesla Powerwall

The Tesla Powerwall is widely considered an industry leader in solar backup battery technology. As a Tesla Partner, ADT Solar installs the Tesla Powerwall 2, which comes with a 10-year warranty, detects grid outages in just a fraction of a second, and brings power back to your home 100x faster than traditional generators.

LG Solar Panels

LG is a leading provider of high-efficiency solar modules to the U.S. commercial and residential markets. ADT  Solar only offers homeowners the industry’s top LG solar products. LG solar panels come with a 25-year performance and labor warranty.

Industry-Leading Warranties

Whether through the manufacturer or through its own proprietary policies, ADT Solar offers some of the best warranties in the solar industry. The company only uses products and technologies that have robust warranties and guarantees, resulting in systems that can last for decades. 

In addition to its 100 percent satisfaction guarantee, ADT Solar offers the following benefits with each installation:

  • 25-Year Labor Warranty
  • 25-Year Production Guarantee
  • 25-Year Solar Panel Manufacturer Warranty
  • 25-Year Enphase Microinverter Warranty
  • Free Home Energy Audit

Professional Roofing

In addition to its professional solar panel installation services, ADT Solar employs an in-house roofing company to address any concerns regarding roof damage, a unique value proposition in the solar industry. ADT Solar's roofing company, Buildpro, installs quality, affordable roofing and works to ensure that every step of installation protects the rooftop on which the solar panels are placed. 

With the help of Buildpro, ADT Solar further protects customers' warranty and against damage. The companies use only trusted and high-performing shingle brands such as Owens Corning, CertainTeed, and IKO. 

A solar company with roofing experience like ADT can address all of the issues above whereas a solar company without roofing experience could risk damage to your roof. 

Award Recognition

The solar industry and business circles alike have identified ADT Solar as a major player in the industry:

  • In August 2020, ADT Solar was ranked by Inc. Magazine number 372 on its annual Inc. 5000 list (the most prestigious ranking of the nation's fastest-growing private companies).
  • ADT Solar was named the fifth largest residential solar installer in the United States by Solar Power World magazine in 2021.
  • ADT Solar has been named to the annual Vet100 list which acknowledges the nation’s fastest-growing veteran-owned businesses and entrepreneurs.

Positive ADT Solar Reviews

ADT Solar has an impressive 4.5-star average on Best Company with over 1,400 customer reviews. Clients of ADT tend to praise the company's outstanding and timely service, and also mention things like the company being quick to answer questions and the products being high quality and reliable.

Check out one recent ADT Solar review from a verified customer:

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Verified ADT Solar Review: Mark K. from Navarre, FL

"The sales experience was great, installation was delayed due to permitting delays by the county, but ADT Solar kept us informed the whole time. Installation was a good experience. The installers were friendly and walked us through the process."

Referral Incentives

As a bonus perk, the ADT app for solar referrals enables ADT customers to track their qualified referrals and earn cash for referred meetings ($35) as well as referred roofing completed ($500) and referred solar installations completed ($1,000). 

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The Bad

  • No Leases or PPAs
  • Customer Service Complaints
  • Past Citations
  • Missing Cost Information

No Leases or PPAs

ADT Solar gives customers the option to purchase a solar energy system outright or to finance with a loan, but does not offer solar leases or PPAs (power purchase agreements). Either financing option can offer homeowners a cost-effective alternative to direct purchase or taking out a solar loan.

A solar system purchase is arguably the better long-term choice for most consumers since it is an investment in your home and the system is yours to keep forever. Also, purchasing a solar panel system out of pocket or through a solar loan qualifies homeowners for special rebates like the Federal Solar Tax Credit.

However, some consumers want the benefit of using solar energy without needing to purchase a system, and they will need to choose a different company for their solar lease or PPA.

Customer Service Complaints 

Per our verified ADT Solar reviews (below), some customers have left negative reviews regarding ADT's customer service. However, the company has responded to those reviews with contact information for resolution, offering to make things right with the customer. This demonstrates accountability and a commitment to improvement. 

Past Citations

When the company was still known as SunPro Solar (or Marc Jones Construction), it was cited by OSHA for exposing workers to fall hazards in Florida. However, we can find no evidence of citations since the company was acquired by ADT Solar in 2021.

Missing Cost Information

While the cost to install a solar panel system typically falls somewhere between $15,000–25,000, ADT and most other companies do not share the cost of solar panels or install cost on their websites, since these numbers tend to vary so much based on the homeowner and the size of the solar system to be installed.

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The Bottom Line

If you live within the area that ADT Solar services, we suggest you check it out. Every solar installation is backed by industry-leading warranties and product partners who manufacture only the highest quality solar panels, microinverters, energy storage systems, and software. 

Just be aware that you'll need to purchase your system via cash or loan as ADT does not offer solar leases or PPAs. 

With industry experts recognizing the company's rapid growth and a willingness to engage with each solar customer via reviews, ADT Solar continues to demonstrate its commitment to customer service as it expands. 

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