ADT Solar Reviews
7.2
Overall Score
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Verified Customer
Review Source
Joseph Greenwald NA
2 years ago
Reply from ADT Solar
Hi Joseph,
We are so glad you chose ADT Solar and how exciting to actually receive a negative utility bill. Thank you so much for your video review and please do not ever hesitate to reach out to us if we can be of further assistance with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
We are so glad you chose ADT Solar and how exciting to actually receive a negative utility bill. Thank you so much for your video review and please do not ever hesitate to reach out to us if we can be of further assistance with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
May. 3rd, 2022
Verified Customer
Review Source
Steven Gardenier Crestview, FL
Ian, our salesperson, answered all of questions we had. When we changed the contract 3 times he would have it fixed within a day at most. For the install it was was very fast and only took them 4 hours to have everything wired and ready to go. Just wished the city would have gave us the ok to turn it that quickly. When we were waiting for the city to give us the green light to flip the switch SunPro was calling us weekly, and emailing us with updates from the city. Also for an added bonus they did a free negative pressure test on our house. Fixed all the draft, got us a new Nest thermostat, and replaced all of our light bulbs with energy efficent bulbs. Coolest part if I refer people I get $35 and if they buy a solar system I get another $1000 on top of it. My electric bill went from $160 to $30 in a month. I would highly recommend everyone go through SunPro for their solar needs.
2 years ago
Reply from ADT Solar
Hello Steven,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 21st, 2022
Verified Customer
Review Source
Kerry Niceville, FL
I've been very happy with sun pro. They have gone above and beyond to be there for me. A couple of the screws in my solar panels went through, so they came out and fixed it and repaired my ceiling and everything. I have always had great customer support from sun pro no matter what that was going on. It was smooth and easy, it was very informative and they were very, very good at what they did. Very professional and very friendly, they went out of their way to make sure we understood where things were and how they work. This made a very big difference in my electric bill and I've seen a big change since I've got my solar panels. They're a great company and they stand by their product totally. Everyone of the people I dealt with was very friendly, very professional and they go out of their way to do whatever they can to to help you with any problems or any questions that you have.
2 years ago
Reply from ADT Solar
Hello Kerry,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 21st, 2022
Verified Customer
Review Source
Thomas Smithton, IL
They seem to be a very reliable company. They were always very fast to answer any questions and that I have and if there was a few things that still needed to be taken care of they were on top of it and kept me updated on the progress. I know they were not the cheapest that I've got but with the type of equipment installed it was worth paying a little bit extra for better quality and better service. It all went real smooth. They were done in about half the day and I have I think 28 panels and they cleaned up real well afterwards. There was really nothing that they left behind and it was a very good experience. Everybody was very nice on the crew. From the research I've done they're using some of the best equipment that's available right now.
3 years ago
Reply from ADT Solar
Hi Thomas,
Thank you so much for the 5 star review. We pride ourselves on the top of the line equipment we offer as well as the customer experience. I am very pleased to read you are happy that you chose Sunpro as your solar provider. If there is ever anything I can do to help you with your solar experience, please do not hesitate to reach out.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you so much for the 5 star review. We pride ourselves on the top of the line equipment we offer as well as the customer experience. I am very pleased to read you are happy that you chose Sunpro as your solar provider. If there is ever anything I can do to help you with your solar experience, please do not hesitate to reach out.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 10th, 2021
Verified Customer
Review Source
Delanna Ocean Springs, MS
SunPro was very good about keeping me informed of the things that were outside of their control so that they could get a proper installation on my older home with everything being brought up to current installation standard. They were able to keep me in weekly contact on the progress of the installation before the installers arrived. We had some difficulties with OG&E getting them out to do some line move but SunPro was very good at keeping me up to date with their communication with OG&E and information that they were receiving from subcontractors. The equipment is in good condition. They explained to me how everything operates and works and gave me information on how to use the apps that monitor the equipment and have been very good about answering any questions I have on the functionality of the equipment. They were very good about dealing with the long installation time. We had started the purchased in November of 2019, 2020 it seems like a really long time ago and there were delays due to Covid, delays due to storms keeping the OG&E teams busy, and there were delays due to Tesla moving its production plans. The equipment that was installed I feel very confident is going to outlast the warranty. I can already see a reduction in my energy cost with it only being installed.
3 years ago
Reply from ADT Solar
Hello Delanna,
Thank you for the great review! It sounds like there were quite a few of unexpected hurdles but the team did a good job of keeping you up to speed with what was taking place on your project. Thank you for taking the time to share these details! We are here if you ever need us.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the great review! It sounds like there were quite a few of unexpected hurdles but the team did a good job of keeping you up to speed with what was taking place on your project. Thank you for taking the time to share these details! We are here if you ever need us.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 10th, 2021
Verified Customer
Review Source
Ted Tampa, FL
This is a Five Star company with a Five Star team. When choosing a solar company, my search focused on the product to be installed and the company behind the installation. Don’t forget, the company behind SunPro got its start as a roofing company. I learned this company has a specialized group of installers in my immediate service area and nationally. I mention this, because SunPro hasn’t just chosen any employee to do the panel installation, electrical work, inspections, system commissioning, and sales. Unlike other company’s that I spoke with regarding my project, the folks that came to do my job (from start to finish) were all employed by SunPro. As such, there is a sense of pride in the success of my project and my understanding of each of the many steps involved and my overall satisfaction. As for Solar Panels, my cousin in Thailand is one of that country’s leading solar engineers. After reviewing the products available in the USA he said LG is the best of the best. I asked about Tesla and he appreciates their concept and idea, but was quick to point out that their solar division just isn’t ready for prime time yet. One final note, SunPro may be the first or one of many company you choose to interview for your project, but it really is the only one you need to speak with - they are the best!
3 years ago
Reply from ADT Solar
Hi Ted,
You made my day! Thank you for the amazing feedback about your experience. Myself and the rest of the Sunpro team work really hard day in and day out to deliver this. If there is ever anything I can do to help more with your experience I hope you will let me know!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
You made my day! Thank you for the amazing feedback about your experience. Myself and the rest of the Sunpro team work really hard day in and day out to deliver this. If there is ever anything I can do to help more with your experience I hope you will let me know!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Apr. 29th, 2021
Verified Customer
Review Source
Martha Fayetteville, TX
I really enjoyed their presentation of showing how they utilize energy to be produced from their solar panel system. I've never had a problem getting a hold of anybody and they always explain what is happening during the process. They are also supportive after the installation to make sure things are still going well. Their customer support since the installation is been outstanding whenever we have a question usually they know we're going to ask before we ask it. Installation went smoothly and when they arrived they explained everything to me. If I had any concerns, they helped me out. The system is relatively simple, efficient, and low maintenance.
3 years ago
Reply from ADT Solar
Hello Martha,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Teak
When I first signed up with this company, they gave me good information about a tax credit that was available. Everyone got back to me quickly that I interacted with. Logistics were perfect and communication was great. Someone always called to inform me of the next step. They let me know what paperwork was going through, how the permits were going, and let me know the time and date that people would show up for installation. I was impressed with their organization throughout the whole process. Their system is great because if one panel gets damaged or loses its efficiency, it doesn't wipe out the entire system. The electricians also did a good job of hiding the wiring. The workers that came for installation were all excellent.
3 years ago
Reply from ADT Solar
Hi Teak,
We are glad to hear you are very please with your experience! Thank you for taking the time to provide us with very detailed reasons as to why. We love getting this type of feedback from our customer base!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
We are glad to hear you are very please with your experience! Thank you for taking the time to provide us with very detailed reasons as to why. We love getting this type of feedback from our customer base!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Dec. 23rd, 2020
Verified Customer
Review Source
Thomas
Recently ADT actually seems like they really care. They communicate with the higher tier levels of management. Management doesn't seemed they really reply that well but their customer service people they are top notch. They had a crew inside that attic collecting all the cables to run them to the back of the house. They got another crew installing the grid, they had another crew actually installing the panels. What they didn't do nor did they even mention to me about putting up a product called critter guard to protect the cables and the microinverters from critters like squirrels, birds things like that and although I have not had any real problems. They quoted me 9 dollars a lineal footage, that's expensive but I'll probably do it. The bigggest negative is I just recently had my roof redone and they came and punched holes through it invalidating the warranty that I had.
2 years ago
Verified Customer
Review Source
Mohammad Nabulsi Bristow, VA
I signed up for the system in August of 2021. I was told the system might take six months to install and to get all the permits. Then I was told that I would get $3,000 check if I provided the sakes team with ten referrals. The system was finally up and running after it was approved by the county in July 2022. I was told I would get the $3,00 check in two to three months. Today, it is September 22 and still have not heard a thing. I left two voice mail, sent two emails and still no reply. I am guessing customer service comes to a stop after sales are completed. I will provide you with the names of my contact, but I am certain that this is another lost message
2 years ago
Verified Customer
Review Source
Reagan
I was told my power bill would be $0.00-$5.00 at the most, it's not.
2 years ago Edited January 10, 2024
Reply from ADT Solar
Hello Reagan,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
May. 3rd, 2022
Verified Customer
Review Source
Kim Panama City, FL
The price was good and the personnel wre good. SunPro showed up to install the system when they said they would and then there was a little bit of a problem, which was their fault. It was a few days longer than expected, but everybody helped me, so that was not a problem.
I'm about to get my first power bill after having it up, so I can see exactly how much I'll be paying.
2 years ago
Reply from ADT Solar
Hello Kim,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Mar. 21st, 2022
Verified Customer
Review Source
Bernestine McGhee Augusta, GA
They are strictly business and so am I. The team was always available to answer any concerns and they personally stayed in touch. They seemed highly experienced and professional. The ease and manner in which they handled the experience, made me feel like a valued customer. Right now, we are receiving Phase I installation and performance of the solar energy! So far so good. I am happy with the program.
2 years ago
Reply from ADT Solar
Hello Berenstine,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 23rd, 2021
Verified Customer
Review Source
Tim Orrino Surprise, AZ
We were impressed with Chris G, our sales rep, who helped us navigate the process and understand the size of system. we needed. Other companies tries to oversell us on size, while others with the same equipment didn't have employees but rather subcontractors do the installation. We have confidence in both SunPro and LG as solid companies that will back the system for decades.
2 years ago
Reply from ADT Solar
Hello Tim,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 23rd, 2021
Verified Customer
Review Source
Susan Wichita, KS
There was a break down in communication with the installation, everyone kept asking me for paperwork, but it did get done. Improve communication with the electricians and make sure they know about all the paperwork. Customer support has been very responsive, mainly the product managers. Also the sales people were very professional compared to some companies.
2 years ago
Reply from ADT Solar
Hi Susan,
Thank you for the review! I am glad you are pleased overall with your Sunpro experience. Please do not ever hesitate to reach out to our team if we can assist with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the review! I am glad you are pleased overall with your Sunpro experience. Please do not ever hesitate to reach out to our team if we can assist with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 7th, 2021
Verified Customer
Review Source
Thom Gilbert, AZ
They're very very good, I trust them very much so. Installation went very very well, they were very professional. They knew what they were doing and I'm very pleased at the installation of the solar system, very very pleased. They knew what they were doing and you know they didn't have any problem communicating and they did it very fast and very professional and I'm very pleased at SunPro's performance. I'm very pleased and I'm a satisfied customer.
2 years ago
Reply from ADT Solar
Hello Thom,
Thanks for the perfect review! Happy solar.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thanks for the perfect review! Happy solar.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Dec. 7th, 2021
Verified Customer
Review Source
Peter Farmington, AR
They've been very responsive, very quick to answer any questions and we installed everything without a hitch, great. Integrity and they kept every promise they made so far. Very seamless and very straightforward. It really does give you the best R.O.I. on the value for what you're investing. The panels are very durable and well constructed, they're good quality and brand the end phase power inverter and monitoring system is flawless I mean just works really well, connects, it gives me updates in everything I need, it's a dream. If you have the chance to get solar from SunPro you should do it.
3 years ago
Reply from ADT Solar
Hello Peter,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Gary Lincoln, NE
I haven't had any problems, it just took awhile to get it all done and and turned on so that's that's the only problem I did have. I'm pretty happy with what I got. I think today's time the way things are going that or if I'll be away for most people to go In the long run to be self sufficient and save money. I haven't had to use customer support too much yet but so far all I have is doing really good. Really efficient, the crew is really good and got it all done in one day which is a good deal and they did a real nice job, cleaned up afterwards so that's really good.
3 years ago
Reply from ADT Solar
Hello Gary,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Larry Beaufort, SC
Installation went well, it was quick, they did a good job. I mean overall they did an excellent job on installation and then through the whole process actually because they hooked it up pretty fast so once they finished the job they came I guess with the technical work they were doing they came right out and then everything went well with the hooked up and all that. It's top quality equipment they have. Once I had something leaking in my roof but they came out right away to fixed it.
3 years ago
Reply from ADT Solar
Hello Larry,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Jerry Mesquite, NV
They've been there everytime I've asked them to do something and everytime I've called they get any customer support, they're right there to answer my question. The installation process went flawlessly. Sam and his crew were Johnny on the spot they did everything that they said they were going to do and they just did everything without question, they did everything that they were supposed to do, they had no problem. It's working properly it's working great. I had no problems and it's tech friendly. Everybody that I've dealt with are excellent and I would go through with SunPro again.
3 years ago
Reply from ADT Solar
Hello Jerry,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Betty Pearland, TX
I've been very comfortable with everything and I've gotten a few people who asked about the solar panel. They were very thorough, they were very patient in explaining everything and they always make themselves available. I was without the electric service for a little while and about an hour maybe two and from there they were very thorough and very polite and work efficiently.
3 years ago
Reply from ADT Solar
Hello Betty,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Anonymous Plattsmouth, NE
Switching from a full electric company to SunPro has been a very good experience. It has been very smooth. I am very pleased so far. They've been very thorough as far as following through and making sure to get in touch to make sure everything is going well. The installers were very effective. They did a great job. Everything works effectively. There have been no breakdowns.
3 years ago
Reply from ADT Solar
Hello There,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Anson Wichita, KS
I was approached in march of 2021 and singed up for them. hoping to havive them installed and functioning by summer. well that did not happen i knew it was going to be a little bit because the sales man told me it would be but i am pretty sure it was like 3 to 6 weeks not 3 to 6 months. but i did finally get them installed in late september. and they are functioning and doing well, and they have lived up to all of their other promises that they have made. So i would defiantly recommend them. One thing stuck out that the sales man had told me. he said don't think of it as you are compelely getting rid of your electric bill but think of it more like you are changing electric providers. But with this option there is potential to have an end to the bill once and for all. If you stick with plan A then that will never be an option. But go solar and that is an option. and with the right set up you wont ever be without power. When the whole neighborhood has an outage, well most of them anyway, you wont even know it happened. That in itself is such a good feeling. anyone with a basement that should know exactly what i am talking about. Thanks SunPro for keeping my family safe no matter what time of year and no matter what kind of weather we have. My alarm system will still work and my sump pump. Oh ya and can't forget about my nexflix.
3 years ago
Reply from ADT Solar
Hi Anson,
Thank you for the great review! I am very glad to read that you are pleased with your experience. Sorry we were slightly off with our initial timelines! Please don't hesitate to reach out to myself or any of the Sunpro team if we can ever be of further assistance!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the great review! I am very glad to read that you are pleased with your experience. Sorry we were slightly off with our initial timelines! Please don't hesitate to reach out to myself or any of the Sunpro team if we can ever be of further assistance!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Oct. 29th, 2021
Verified Customer
Review Source
Ms
Polite and respectful workers. Helpful notification from home office.
3 years ago Edited January 10, 2024
Reply from ADT Solar
Hi Ms,
Thank you for the review! I am glad to read you are pleased with your experience overall and were kept up to speed on your project. Please don't hesitate to reach out to us if we can ever be of assistance!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the review! I am glad to read you are pleased with your experience overall and were kept up to speed on your project. Please don't hesitate to reach out to us if we can ever be of assistance!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 10th, 2021
Verified Customer
Review Source
Gregory Stephens, AR
I think things have been quite straightforward and I hadn't got anything seem to be false. The support team has been taking care of most things in a timely fashion. I haven't seen my first bill yet but it looks positive. Installation left something to be desired really because of poor planning. It was supposed to be a single install and they did send the big enough crews so that kind of delayed a little bit and instead of prioritizing coming back to finish mine they didn't get back to finish it for two extra additional weeks. I have had a defective panel or inverter from the start. I just think I've given them feedback on improvements they can make on their referral app that should be able to use it should allow you to save both the people you referred and the next layer down since they have dollars that come back to you for both tiers and as it is you can't see anybody other than exactly who you refer.
3 years ago
Reply from ADT Solar
Hello Gregory,
Thank you for this feedback! I am sorry to hear you have had a few slight issues with your system after installation. I would love to get this fixed for you if it is still a lingering issue. Please send me an email with your property address and any other details and I will work with our team to make sure this is resolved right away. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for this feedback! I am sorry to hear you have had a few slight issues with your system after installation. I would love to get this fixed for you if it is still a lingering issue. Please send me an email with your property address and any other details and I will work with our team to make sure this is resolved right away. Thank you!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 10th, 2021
Verified Customer
Review Source
Timothy Mesquite, TX
We're only a week in to using the equipment so, I mean at this point it seems to be okay and working well. They continually check up on us with the process and made it very easy. They also send somebody out to do some dry wall for us when they have to cut the wall and it was just a good experience. Sunpro's estimate and offer was better than the other options.
3 years ago
Reply from ADT Solar
Hello Timothy,
Thank you for the 5 star review! I am excited for you to see how much solar is benefiting you after you get some more time with your system online. Thanks again for the feedback.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the 5 star review! I am excited for you to see how much solar is benefiting you after you get some more time with your system online. Thanks again for the feedback.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Sep. 10th, 2021
Verified Customer
Review Source
Doug Whitsett Ocala, FL
Because it took six months before our panels were usable. We signed on in November and our permit to operate was not given till April! However installation when they arrived in February was professional done in one day we bought 29 panels and with the power to operate were very pleased with the quality of the panels the ability of checking the solar panel functions online minute by minute day by day week by week with stats how much were in putting how much were out putting excellent! We were sound no less than six customer service reps sometimes we’d have to call several times to get answers during the process of permitting and getting the electric company on board to push things along. In the beginning there was a two month delay because my account representative Heather R. did not do their due diligence in the application to the county so we didn’t even get approved till the next year in January!
3 years ago
Reply from ADT Solar
Hello Doug,
I am sorry to read that your solar installation process took a little longer to complete than initially anticipated. It is always such an exciting time when you first decide to go solar and I know how frustrating it can be when the project drags on. With that said, it looks like we did a very good job with the actual installation itself. I am confident we will continue to help turn your experience around. If there is ever anything I can do to assist with your solar experience, please do not hesitate to let me know what I can do.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am sorry to read that your solar installation process took a little longer to complete than initially anticipated. It is always such an exciting time when you first decide to go solar and I know how frustrating it can be when the project drags on. With that said, it looks like we did a very good job with the actual installation itself. I am confident we will continue to help turn your experience around. If there is ever anything I can do to assist with your solar experience, please do not hesitate to let me know what I can do.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jun. 7th, 2021
Verified Customer
Review Source
Betty J McLeod Beyer Texarkana, AR
Contract, install, activation all could not have been anymore stress free. Answers to all, and I mean all smart and dumb, questions. System has been activated with the local company and I have had a few minor outages and it has worked flawlessly so I am extremely happy. I would tell any and all to expect the best service and contact from this company. Call me if you think I am not sincere and I will answer all questions.
3 years ago
Reply from ADT Solar
Hello Betty,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Apr. 13th, 2021
Verified Customer
Review Source
Delores Rich The Colony, TX
The representative told us what to expect each step of the way and so far it has happened just as he said it would. The installers arrive and did an seasoned job all while taking into account we have animals. The would give use time to let sour fur babies out when we needed to. Sun Pro took care of everything! Scheduling , permits and everting in between.
3 years ago
Reply from ADT Solar
Hi Delores,
I am very glad to hear that we delivered on the promises we made to you and set clear expectations as to what the project would look like. Thank you for leaving this feedback. I know you had options when choosing your solar provider and I am very thankful that you decided to move forward with Sunpro!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am very glad to hear that we delivered on the promises we made to you and set clear expectations as to what the project would look like. Thank you for leaving this feedback. I know you had options when choosing your solar provider and I am very thankful that you decided to move forward with Sunpro!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Feb. 16th, 2021
Verified Customer
Review Source
Thomas Tallahassee, FL
My salesman was extremely knowledgeable and helped work through a lot of my questions. Customer service in general did a great job. Sometimes we were in the midst of things and there was a slight delay getting information but they did a great job handling questions to make sure once the install began there was no issues. Installation all went very smooth. They did a good job and were very polite and very clean. The solar system does pretty awesome stuff. It is all working well.
3 years ago
Reply from ADT Solar
Hello Thomas,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Pat Mc Kinney, TX
The installation went fine. They did a really good job and were very clean. I was pleased with how they did it. They use top of the line equipment so you get a lot more power and it is better to control for the whole system. It's been reliable. They have been relatively responsive with everything it just took them a while to process the additional panels I added.
3 years ago
Reply from ADT Solar
Hello Pat,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Annette Wichita Falls, TX
For anyone that is going to go with solar panels, I would recommend SunPro. I think they are a good company. They can help you in so many ways. I don’t think I would have gotten anyone else to insulate my attic. They even changed my electric panels. They are really professional and very friendly. They are really great people to work with. They explained it all to me so I could understand.
3 years ago
Reply from ADT Solar
Hello Annette,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Ricardo El Paso, TX
The salesman that worked with us was very good. He explained everything to us and was very honest. We've had minor problems but they replaced panels that needed fixing right away. They did a final check on the system and everything is not working properly. They have a great finance program to help pay for it. The installation was a professional process and I'm very satisfied with all their equipment. I highly recommend SunPro to my family and friends if they're interested.
3 years ago
Reply from ADT Solar
Hello Ricardo,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Anthony Sweetwater, TX
I did a lot of research on solar companies before choosing SunPro. They offer the best panels for the best price. There were a few hiccups through the process but we've had great support from customer service. During installation, everyone was professional but it was a very drawn out process. There were problems with switching electric to solar power which made the process long and the installers had to come back quite a few times to make sure everything was good. They have a 25 year warranty and the panels look really good on your house.
3 years ago
Reply from ADT Solar
Hello Anthony,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Catherine Georgetown, TX
I've had a good experience with SunPro. Their implementation manager and sales person did a really good job in communicating and helping me understand how everything was going to work. Installation was easy and they showed up and did everything they were supposed to do. After installation, I had some questions about something and after I called they helped me right away.
3 years ago
Reply from ADT Solar
Hello Catherine,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Shirley Arlington, TX
They were really good at educating me on the system and how it worked. They answered all my questions and came on time for installation. The installation was smooth and the tech made sure to cover everything in his explanation. They made sure everything was installed properly and that things were good before leaving. I'm very satisfied with the results and haven't had any issues.
3 years ago
Reply from ADT Solar
Hello Shirley,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Michael Celina, TX
I chose SunPro because of their product, service, and durability. It was really easy to transition to solar panels. Customer service is very responsive and timely. They never walk away without a solution and their product is very durable. Installation was smooth and efficient, I would recommend them to anyone! Their team is top notch and the project manager is on the ball. Their technical staff is always available to address your concerns during the transition period.
3 years ago
Reply from ADT Solar
Hello Michael,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Mohammad Wichita Falls, TX
SunPro did whatever they could to serve our needs. The installation was timely and they were very friendly. There were no flaws during installation and it's a very maintenance free system. the only thing is sometime it doesn't actually create ah lot of a power. Once the city power was out and so was our solar power, so that has been the only problem.
3 years ago
Reply from ADT Solar
Hello Mohammad,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Eric Rockwall, TX
I’ve already recommend it to other people and been paid since they have installed their own solar. Our installation went really well. The team arrived and it took about half a day to get it installed. Everyone was pleasant and they didn’t make a mess. They were nice to my family and my neighbors. They are very professional. Everything was gotten up and running and it has been pretty easy and hassle free. Anytime there is an issue, they address the problem right away.
3 years ago
Reply from ADT Solar
Hello Eric,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Patricia Lynn Haven, FL
The panels are either LG or Tesla and they seem very durable. I think it is a good deal. The warranty is for twenty five years for maintenance and repairs. The people who put it up were super nice and very qualified and experience. They knew what they were doing. It can be complicated when you are dealing with them regularly because they change people that you are dealing with.
3 years ago
Reply from ADT Solar
Hello Patricia,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Jan. 29th, 2021
Verified Customer
Review Source
Harold
After researching different companies we found enough information to turn us to SunPro. Installation went very well. Me and my husband were both at home and we observed them. They did an excellent job. My husband had a particular question about a portion of the install and they took care of it right away. It has been functioning excellent. It was excellent for us but did recommend them to a friend and the salesman was less timely and it could have been smoother for her.
3 years ago
Reply from ADT Solar
Hi Harold,
We are so glad that you chose us to be your solar provider! Also thank you for recommending us to your friend. Sorry that we made some errors there but we will work to save that relationship one day. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to help with your solar journey!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
We are so glad that you chose us to be your solar provider! Also thank you for recommending us to your friend. Sorry that we made some errors there but we will work to save that relationship one day. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to help with your solar journey!
Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com
Dec. 18th, 2020
Verified Customer
Review Source
Debbie Gordon Houston, TX
Although our upgrade and reinstall after a new roof was fraught with problems, we feel the problems were related to the roofing, not the solar work. The ADT Solar team kept us informed throughout the process. Our solar production and energy savings are great!
2 years ago
Verified Customer
Review Source
Karl Hawkins Eastpoint, FL
The solar panels work great as expected. We love that. The installation did NOT go smoothly. The installers damaged our property (which ADT reimbursed us for). They called on the day before installation while we were driving almost 1,000 miles to be present and told us they would need to reschedule because they couldn't find a lift! Only after we called and found a lift for them did they decide to install that week. But even then the didn't show up on the day they said they would and it took 4 days not 2 days to install. Additionally, it took several months to get the scheduled install date. The sales people kept telling us it was the utility companies fault. That was not true. After significant time and investigation I discovered it was ADT that was not providing the correct information and completed paperwork to the utility company. Take ownership and admit your mistakes so we can all work together to get them corrected instead of being misleading and keeping customers in the dark. That being said, and we were very frustrated, the bottom line is in the end we did get what we believe to be a good product that works well. So, we will be recommending ADT Solar in the future. In fact, we are currently talking with ADT Solar about installation at another property. We hope the installation process goes smoother!
2 years ago
Reply from ADT Solar
Hi Karl, we thank you for such an honest review. If there's anything you need help with in the future feel free to contact us at customersuccess@theprocompanies.com.
Oct. 26th, 2022
Verified Customer
Review Source
Jon
The trying period was rather lengthy from the time that we made the initial deposit until permits were acquired and work actually started was pretty lengthy like several months and I'm told that that's normal but it's still a long time but once work begins they did it very quickly so nothing to complain about there. We're gaining about 80 percent of our electrical requirements through the solar panels. Great feedback communication on a weekly basis to see if everything was going properly, they did a very good job.
2 years ago
Verified Customer
Review Source
Mark Kayser Navarre, FL
The sales experience was great, installation was delayed due to permitting delays by the county, but ADT Solar kept us informed the whole time. Installation was a good experience. The installers were friendly and walked us through the process.
2 years ago
Verified Customer
Review Source
Jennifer New Port Richey, FL
They have gone above and beyond with any request that I've ever asked of them. They respond quickly and have always kept me informed even when there is no news they still contact me and let me know. I feel like I'm not forgotten about.
2 years ago
Verified Customer
Review Source
Paul Williams Gold Canyon, AZ
I know I am making lots and lots of electricity! The panels are amount the best things I have added to my house. I was hoping for another comment box. I feel I'm still paying too much for my electricity. I was hoping I could ask about that in this review.
2 years ago
Reply from ADT Solar
Hello Paul,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Aug. 23rd, 2022
Verified Customer
Review Source
Richard Carlson Cape Coral, FL
Great techs, easy to use system performance software is great for me to view how my solar is performing. I am extremely glad that I chose ADT Solar Pro. Electric bill is minimum and as electric prices go up my savings will increase my
2 years ago
Reply from ADT Solar
Hello Richard,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Aug. 23rd, 2022
Verified Customer
Review Source
Mack Parham Hampton, VA
82 solo half of it a great service that truly works. It was easy to install and truly works well because of the location of the sun and I look forward to getting more panels to cover my total electric bill to get off the grid.
2 years ago
Reply from ADT Solar
Hello Mack,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Aug. 23rd, 2022
Verified Customer
Review Source
Arlene Hanon
Failure to follow up on numerous issues. Account manager is rude when you have a problem, and most of the time for that manner.
2 years ago Edited January 10, 2024
Reply from ADT Solar
Hello Arlene,
Thank you for the feedback. I will reach out to you directly to see what else I can do to help!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Thank you for the feedback. I will reach out to you directly to see what else I can do to help!
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com
Jul. 22nd, 2022
