ADT Solar: Read 1,447 User Reviews From Real Homeowners

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Verified Customer

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Karl Hawkins Eastpoint, FL

The solar panels work great as expected. We love that. The installation did NOT go smoothly. The installers damaged our property (which ADT reimbursed us for). They called on the day before installation while we were driving almost 1,000 miles to be present and told us they would need to reschedule because they couldn't find a lift! Only after we called and found a lift for them did they decide to install that week. But even then the didn't show up on the day they said they would and it took 4 days not 2 days to install. Additionally, it took several months to get the scheduled install date. The sales people kept telling us it was the utility companies fault. That was not true. After significant time and investigation I discovered it was ADT that was not providing the correct information and completed paperwork to the utility company. Take ownership and admit your mistakes so we can all work together to get them corrected instead of being misleading and keeping customers in the dark. That being said, and we were very frustrated, the bottom line is in the end we did get what we believe to be a good product that works well. So, we will be recommending ADT Solar in the future. In fact, we are currently talking with ADT Solar about installation at another property. We hope the installation process goes smoother!

3 years ago

Reply from ADT Solar

Hi Karl, we thank you for such an honest review. If there's anything you need help with in the future feel free to contact us at customersuccess@theprocompanies.com.

Oct. 26th, 2022

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Arlene Hanon

Failure to follow up on numerous issues. Account manager is rude when you have a problem, and most of the time for that manner.

3 years ago Edited January 10, 2024

Reply from ADT Solar

Hello Arlene,
Thank you for the feedback. I will reach out to you directly to see what else I can do to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Shannon Christian Pembroke, GA

Promises were made when I joined the program. I joined when the buyers refund was $3000.00 dollars and on top of thT it would be just a month or two to get the build permits, but it took 8 months and when they came to install there was no electrical with the crew. The Electrician came a weekend later and then did not finish. Another couple of months went by and I had to complain to get the electrician to come back and connect the panels to the box in my garage. I ended up paying two months on the equipment through goodleap.I still to date have not receive the refund of $3000.00 and I have called several times to speak to Kimberly of accounting and she has never returned any of my voicemails.

3 years ago

Reply from ADT Solar

Hello Shannon,
I am sorry to hear that things took longer and that you have yet to receive your promotional payment. I have alerted our accounting team and asked that they look into this and help get it addressed as quickly as possible for you. If there is anything else I can do to help, please do not hesitate to reach out to me directly. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Mr. And Mrs. G El Paso, TX

Initially we were, honestly, very impressed. The speed of information we received and the knowledge presented by the sales rep really floored us. Same thing with the install. Quick, hassle free, and surprisingly sooner than we expected. Then we were handed off to another rep who compared to the first service we received was lacking in many areas. We had to constantly be contacting her about the process and status of our progress and didn't seem to have the knowledge to help, seek help or further the process in a timely manner. The middle and end stages were bad. Period. We felt frustrated and wished we had received better guidance and assistance from Francesca our rep. I had to have a stern conversation with her after months and months and months of stagnant progress on finalizing our complete install. It was only after we demonstrated our frustration that she actually acted and got things moving. It should not have to come to this point and it disappoints us that it did. We now have our system fully operational but are having an issue with the App displaying crucial information about usage. As usual, we are awaiting a resolution from Francesca. We are on day 5 of the waiting game. We're not holding our breath.

3 years ago

Reply from ADT Solar

Hello Mr. And Mrs. G,
I am sorry to hear about the ups and downs you have ran into! I would love to work with you to ensure all of your concerns are addressed and you are happy as we move forward. Please reach out to me with your property address so I can look up your details and I will be in contact with you ASAP.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Josh McDaniel Yukon, OK

SunPro seems to do things extremely well right up until after things are installed and "working," which I'll come back to. The salesman was excellent, as was the staff with which I communicated prior to the install. There was a mix up with the install date by a single day, but that's about as minor as things come and it was sorted out quickly. The installers themselves were knowledgeable and friendly, and they made sure the install itself looked clean and professional. Once everything was installed, there was a problem with the battery that took a little longer than I would have hoped (17 days) where neither our battery nor our app worked. I had to call a few times to get the app to work; the wrong house was assigned to my account, so I could see someone else's data but not mine. The battery apparently just needed to be turned on, but that wasn't communicated to me so some unfortunate workers had to drive to my house to flip a switch instead of just having me do it. Overall, none of those issues are that big of a deal. The worst part is the fact that my system continues to fail as if the grid goes down, but only the SunPro installed circuit goes down, and I still have power from the non-backed-up grid circuits. It's very obvious that there is something wrong with one of the boxes installed by SunPro at this point as it's happened multiple times. I have tried to get SunPro to fix this problem for 3 weeks and 3 phone calls now to no avail. I kept being told "someone will call you" but that never happened until the day I asked to guarantee I'd have something scheduled that day. I finally got them to send someone out after the customer service person questioned me over and over because they clearly didn't believe me when I explained the problem. The electrician who came out to check did not know how to resolve the issue (said he had never seen it before) and said they'd have to reschedule, but it hasn't been rescheduled. I've received more emails asking me to rate SunPro than the zero emails I have received asking if my issue was resolved and if not, what steps could be taken to do so. I'm to the point where I wish I could return the system and be free from my loan, which is disappointing because I was very excited to get the system installed. SunPro would be 4.5/5 or higher if I wasn't having this issue, but right now they're just not taking care of this issue which is causing me and my family concern about the state of the electrical equipment attached to my house.

4 years ago

Reply from ADT Solar

Hello Josh,
I am very sorry to hear you have had a few issues come up and I would love to help you out right away. Will you please send me a quick email with your property address so I can look up your account and get with our team to begin working toward a resolution? Thank you! I look forward to helping turn your experience around immediately.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Verified Customer

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Lydia

We've had problems with our end face system. They came out to change the motherboard, but we haven't gotten our credits back from the time it wasn't connected to the server. We also had some problems with the inverters not connecting to the system. The installation was smooth and it was probably one of the best experiences I've had with contractors coming to my house. We haven't gotten confirmation of how much energy was produced on the bill yet. This company is very forthcoming. Sometimes, it's hard to get a hold of someone when you call, but whenever you get someone they are very helpful and give us lots of information.

4 years ago

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Mitch

The project was supposed to be completed months ago but we had problems that weren’t resolved until this week. They did compensate us for some of the payments, which was nice. It would have been nicer if it was done when it was supposed to be done. I am satisfied with the job they did. Though some of the wiring was wrong in the inspection so that had to be corrected. The salesman was fantastic. She did a great job.

3 years ago

Reply from ADT Solar

Hello Mitch,
I am sorry to hear that there were a few issues with your project. On the same token I am glad to hear we worked to get them resolved and compensated you for them. If there is anything I can do to help turn this into a five star experience, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 7th, 2022

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Verified Customer

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James

So far is performing as expected. The sales lady made me aware they are the number 2 company in the US and they told me about the quality and shower my pictures. It was installed quicker than I expected. They did a good job. It was a better part of the whole experience. I don’t always hear back from customer service but usually after two calls they get me an answer.

3 years ago

Reply from ADT Solar

Hello James,
I am glad you have had a positive experience overall but 2 calls for an answer is not where we need to be. If you ever need anything moving forward I hope you will not hesitate to reach out to me directly. I am here and happy to help in any way that I can.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 7th, 2022

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Donald Aiken, SC

Their equipment is pretty good. My system's been down now for three days. I've called them a couple times, this is seems like I call them once a week having to come out and take them weeks before they get out here and they still didn't got it working. I paid for fifty panels and I've only got seventeen of them aren't working most of the time. The installation process went fine. They're not providing very much support at all, my system is down more than it's up.

4 years ago

Reply from ADT Solar

Hi Donald,
I am sorry to hear you are having issues with your solar panels. I would love to help you out with this right away and ensure they are working just as they should. Please reach out to me directly with any additional details and your property address and I will make sure we jump on this issue right away. Thank you - I look forward to helping!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Billy Bowden Buffalo, TX

Well I like the idea of going green. I just hope that I didn’t jump the gun on this. I was really wanting the Tesla battery for the price. Nobody told me that during the daytime, i can’t get phone signal. Which is very important, because I run a business. Nobody told me that during the daytime i can’t watch TV. I was just using antenna, which was free. Now I will have to pay for satellite.

4 years ago

Reply from ADT Solar

Hello Billy,
I would love to help you out. Will you please send me an email with your concerns and also include your property address so I can locate your account? I want to make sure and get this all addressed for you. Thanks!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Alejandro Cruz Independence, MO

The communication after our install was not good. We thought our panels were on and they were not. No one told us we had to wait for permission to turn them on. I found out when I called asking about an app to monitor our panels which they also did not tell us about until after I called. Also it took over three months to get the panels installed when we were told a few weeks.

4 years ago

Reply from ADT Solar

Hello Alejandro,
I am very sorry to hear we dropped the ball with communication and that the project took longer to complete than initially anticipated. I am confident your will still be very pleased with your solar system moving forward as you obtain energy independence from the local electric provider. If there is ever anything I can personally do to further assist with your solar project I hope you will not hesitate to reach out to me!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 27th, 2021

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Sarah Sellers

Had less than a year & 8 of my panels are out due to some software glitch. They say it will be fixed in a software rollout in the next few weeks, but they have already been out for several weeks & still aren't fixed. I was going to wait & see if they released the update to correct the solar panels before rating them, but since I keep getting the notices to rate them & they are not fixed yet, I provided a rating based on the current situation.

4 years ago

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Carol Ann Hall Acworth, GA

Because not everything our salesman said is true. The first four months was over $100. Was supposed to be under $20. Now we're told that solar will only cut our bills by 50%. Still have not received the $3000 for the electric company nor $1000 to be sent to us.

3 years ago

Reply from ADT Solar

Hi Carol, thank you for expressing your concerns with ADT Solar and we hope you accept our apology regarding your experience. Your feedback is a valuable source of information in improving our service. We can look into this for you. Can you please send your contact information and a copy of your review to customersuccess@theprocompanies.com. So, we can locate your project. Thank you.

Feb. 16th, 2023

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Joe Roden Virginia Beach, VA

contract changed without customer knowledge. loan changed because of that. account manager has issue with responding to emails. and now i'm having an issue getting a hold of the project manager to follow up with changing contract back to what it was suppose to be

3 years ago

Reply from ADT Solar

Hi Joe,
I am very sorry to hear you are having trouble getting this answers. Will you please send me an email with the property address where you had solar installed? I will get you the answers you are looking for right away. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 22nd, 2021

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Alphonso McDonough, GA

I've been studying solar panels for about twelve years. I know it is a great decision. Sun Pro is a company that stood out. They have great customer service. They work really hard to ensure the customer is informed and kept aware of all the latest information regarding their account. Larry in particular is very positive.

4 years ago

Reply from ADT Solar

Hi Alphonso,
Thank you for the review. I am glad to see it looks like you have had a wonderful experience, especially with Larry! If there is anything I can do to help turn it into five stars, please don't hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Brendon Bergman Oklahoma City, OK

The follow up and install teams were great. It is clear that we were lied to in order to get a sale. They even tried to charge us more for the panels, and had to rewrite our contract because management discovered that numbers were fudged.

4 years ago

Reply from ADT Solar

Hello Brendon,
I am sorry to hear about this experience and would love to learn more about this. If you would not mind reaching out to me directly I would love to do anything I can to help turn your experience around. Thank you for taking the time to share this feedback.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Jessica Kingsland, AR

Before I signed up with SunPro, they provided me with great numbers and information. They are terrible at getting back to you in customer service, but the installation was great. Everyone was super nice and gave me all the information I needed and they finished in one day. We haven't had any problems with the panels.

4 years ago

Reply from ADT Solar

Hello Jessica,
Thank you for the review. We are glad to hear the panels are working and producing well for you but we are sorry to hear you had problems surrounding the communication from our customer service team. We know that communication is extremely important and we continue to work to improve. If there is anything I can do to help turn your experience into 5 stars, I hope you will let me know. We are here and committed to your solar experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Verified Customer

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Rosa

The service person was very professional. The installation process was pretty good and easy. They did all the work super quick. Everything was great. I have no complaints other than I get a different representative every time I call.

4 years ago

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Charles Lyons Port Arthur, TX

My electric bill is still too high at $242.00 a month and I never received the $2,000.00 credit to my energy account that ADT Solar said they would give me when I signed up for solar panels

3 years ago

Reply from ADT Solar

Hello Charles,
With your system just recently getting granted permission to operate, it is very likely that you will not start to see the full benefits of your solar system until your next bill. Also, credits are typically also granted not long after permission to operate is received so any pending credits should be on their way to you in the next few weeks. If there is anything else I can do to help turn your experience into 5 stars please do not hesitate to let me know! I am here and happy to help you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 4th, 2022

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Verified Customer

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Ron Garcia Fayetteville, AR

Install took forever. Lack of information cost me an extra 910$. System produced less than told. Savings is less than I was told, actually is no savings at all but costing ab extra 20-50$ a month.

3 years ago

Reply from ADT Solar

Hi Ron,
I am sorry to hear that the install took longer than expected and that savings is not what you were expecting. I will reach out to our service team to have them ensure your system is producing correctly as designed and to perform a savings analysis for you. If there is anything else I can do to help assist with your solar experience please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2022

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Verified Customer

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Rick dangel

Nothing being done to get system running

3 years ago Edited January 25, 2022

Reply from ADT Solar

Hi Rick,
I am sorry to hear you have not started seeing the savings yet. With us currently being in the winter months is likely much less than what it will be in the summer months when things really get up and running for you! I have passed your concerns on to my service team. They will run an analysis and reach out to you with an update.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 27th, 2022

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Verified Customer

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Jimmie McFatrich Farmington, AR

Took longer to get hooked up then they said. Not everyone know their job. Day before they wanted to change meters they told me I had to call the electric company. I could go on and on.

4 years ago

Reply from ADT Solar

Hello Mr. McFatrich,
I am sorry things did not go as well as we strive for! I have notified our Customer Success leadership team of your feedback and have asked them to reach out to you to see what we can do to help turn around your experience. Thank you for choosing Sunpro.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 23rd, 2021

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Verified Customer

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Aurelianno Hialeah, FL

The installation process was very smooth and the people were very knowledgeable. They knew what they were doing. I haven’t gotten the results to take care of somethings. Sill I am satisfied.

4 years ago

Reply from ADT Solar

Hi Aurelianno,
Thank you for taking the time to leave us a review. If there is anything I can take care of for you at this point please do not hesitate to let me know. I want to ensure you have a 5 star solar experience! I am very thankful that you chose Sunpro as your solar provider!

Blake Hazelrigg
BHazelrigg@TheProCompanies.com
Director of Client Advocacy

Oct. 29th, 2021

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Verified Customer

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Ronald Monroe Palm Coast, FL

At first the customer service was great then my account manager Franklyn wouldn't return my calls When I had questions about my system even though he assured me I could call him at anytime with any questions

4 years ago

Reply from ADT Solar

Hello Ronald,
I am very sorry to learn of the poor communication you dealt with. I would love to help you out. Will you please reach out to me directly using my contact information listed below? I look forward to getting you the answers and service you deserve.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Anonymous Waveland, MS

The company should be more honest with their customers and make sure they are on the same page instead of not letting them know anything. I am having difficulty talking to a person about issues.

4 years ago

Reply from ADT Solar

Hello Anonymous,
I am very sorry to hear that you were kept in the dark about certain aspects of your project! I would love to ensure you receive all of the details you need. Please send me an email with the property address of your project and let me know how I can help resolve the issues you are having. I would love to help ensure you get this all resolved in a timely fashion!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Gerald Dunedin, FL

I’ve got two issues that I’ve been trying to get follow through on and I can’t get anybody to follow through on it. They were right on time with the installation but there has been no follow up since.

4 years ago

Reply from ADT Solar

Hi Gerald,
We absolutely want to help get these issues resolved and I will ensure that we will follow up on them to resolution. Please send me an email with the details and I will help work you get a resolution in place. Please include your property email address in your email so I can locate your file! Thanks.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Paul Levelland, TX

Equipment is good and the salesman did a real good job explaining everything to me. Installation was going good until a gentleman fell through the ceiling. It took forty days to get it all that repaired.

4 years ago

Reply from ADT Solar

Hi Paul,
We are very sorry that there was an issue during the installation. If there is anything we can do at this point to help turn your experience into 5 stars, please do not hesitate to let us know what we can do to help. We are committed to your experience and are very glad you chose us as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Verified Customer

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Michael Altha, FL

My roof has been leaking for over a month and I have complained about it the whole time. Everything else is fine. It is saving me money in power but I would like them to fix the leaks.

4 years ago

Reply from ADT Solar

Hi Michael,
I am very sorry to hear about your roof. I would love to help get this evaluated for you right away. Will you please send an email to me at my contact info listed below so I can work with our team to get this addressed? Please let me know if there is anything else we can do to help turn your experience into 5 stars.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Roger Maples Woodway, TX

I was initially impressed with SunPro. The sales rep was up front and honest, and the installation crew was on time and professional. Since the installation I have received an error message on my phone app. I reported it upline and have since been in a holding pattern. I reached out to the account manager with a request concerning a cancellation fee from my old electric provider on 31 Dec. He replied back on 5 Jan that the request was submitted and that I was still pending a final inspection. I thought that everything had been completed and asked him about the inspection and also if he could provide me feedback concerning the error message. On 6 Jan I received his reply that everything was still pending. I reached out again on 17 Jan via email and haven't received a response back as yet, so I called and left him a message. Service after the sale goes a long way...a simple response to an email without being badgered would go a long way. It would also establish more trust in any response received. Time will tell on wither I'll be a satisfied customer, but one thing is for certain, I won't be advertising very strongly for future business with friends or family.

3 years ago

Reply from ADT Solar

Hi Roger,
Thank you for the review. I am sorry to hear you have had trouble getting the communication and updates you deserve. I have alerted our team to your feedback and asked that they reach out to you right away. If there is anything else I can do to further assist with your solar journey I hope you will not hesitate to reach out to me directly. I am here and happy to help you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 31st, 2022

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Verified Customer

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Kenneth Van Wagenen Conway, SC

I found it hard to communicate with them. They seem to be under to much pressure from above that they don't HEAR what you are telling them what the problem is on my end.

3 years ago

Reply from ADT Solar

Hello Kenneth,
I am sorry to hear that communication was lacking. We are always looking to improve and appreciate this feedback. If there is anything I can do to help you going forward I hope you will not hesitate to reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Melanie Ross-Martinez Lehigh Acres, FL

The company is so busy, there is a lack of communication. Meaning it takes more time than usual to get a hold of some or for them to respond back to you.

3 years ago

Reply from ADT Solar

Hello Melanie,
I am very sorry to hear you have received slower responses than we aim for. If there is ever anything I can do to help with your experience please do not hesitate to reach out to me directly. I am so happy you chose Sunpro as your solar provider and I look forward to helping turn your experience into 5 stars!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Cynthia Thompson Petersburg, VA

Salesman 5 stars. Installation 5 stars. Electrician 5 stars. Follow up 1 star. Returning calls 1 star. Scheduling permits 1 star. Resolving problems 1 star.

3 years ago

Reply from ADT Solar

Hi Cynthia,
I would love to help out and do all I can to turn your experience around as we move forward. Please do not hesitate to reach out to me and let me know what I can do to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Mark Ferris Abilene, TX

System isn't being able to be monitored and can't get anyone to return calls or messages so people in Texas are s.o.l. Cause their in Louisiana from what I'm told

4 years ago

Reply from ADT Solar

Hi Mark,
I am sorry to hear you are having problems. I would love to help you out. Will you please send me an email with your property address and the problems you're experiencing so I can look up your account and ensure our service team helps get this resolved for you? Thanks!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Ned Turner Jr Killeen, TX

It’s been very difficult too get every done to become satisfied customer I still do not know how I handle the pay for breaking the contract with Direct Energy

4 years ago

Reply from ADT Solar

Hi Ned,
I am sorry you have unanswered questions and I would love to help you out! Please email me at my address below and I will work to get answers for you right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 19th, 2021

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Verified Customer

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Milton Saint Louis, MO

My electric bills is actually higher than it was before. There is a lack of communication. When I’ve called to get assistance they don’t contact me back.

4 years ago

Reply from ADT Solar

Hello Milton,
I am sorry to hear you have had a rough experience. If there is anything I can do to help turn things around for you, please do not hesitate to reach out to me directly! We really care about our customers experience and will work hard to make everything right for you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Anonymous Madison, FL

They did a fantastic job with installation. They need a better support team though because some of them are not qualified and don't know what they're trying to sell.

4 years ago

Reply from ADT Solar

Hi There,
I am glad to hear you had a great experience with the installation. The Sunpro team always works to provide a high quality install and leave our customers homes in better shape than we found them. If you are open to sharing the rest of your concerns with me, I would love to learn more. We are always working to improve as we work to deliver the best customer experience in the industry.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Verified Customer

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Jeremy Colcord, OK

They had to come back three separate times because they kept messing up the engineering for the solar panels. I ended having to build a structure to put them on.

4 years ago

Reply from ADT Solar

Hi Jeremy,
Thanks for the feedback. We are sorry it took a few visits for us to get a clear game-plan in place to get your solar project in action. Please do not hesitate to let me know if there is anything I can do to help turn your experience into 5 stars. We are here and committed to your solar journey!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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art donlon Troy, MO

JOSEPH F WAS GREAT TO DEAL WITH, EMPHASE EQUIPMENT IS DOING EVERYTHING THAT WAS PROMISED. THEIR REFERRAL SYSTEM IS QUESTIONABLE.. I REFERRED TWO DIFFERENT FRIENDS AND RECEIVED MONIES FROM THE SECOND. THE FIRST IS ACROSS FROM MY HOME, ADT SOLAR SAYS SOMEONE ELSE REFFERED THEM..THE SALESMAN GOT THE SALE ON THE DAY OF MY INSTALL. SO WHAT WOULD YOU THINK

2 years ago

Reply from ADT Solar

art donlon,

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. You may reach out to our Customer Relations team at customersuccess@theprocompanies.com.

Apr. 4th, 2023

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Robert Alpers Union, IA

The ONLY reason we give ADT Solar 3 stars instead of 2 is the response and follow through demonstrated by Roland L, Virtual Sales Solution Specialist. Roland reached out to us, listened to us, and did what he said he'd do in a timely fashhion. The two technicians that came for an "eyes-on " evaluation also seemed professional. Other than those 3 people (a total of 3 interactions over a 6-month period), working ADT Solar was not satisfactory.

3 years ago

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Verified Customer

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Robert Washington Augusta, GA

Haven't seen any difference as of right now one thing nobody showed me how to read these things so I don't know if I'm saving or not

3 years ago

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Verified Customer

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Ernest Broadie Richmond, VA

Still early haven't seen our 1st bill to reflect the savings yet And the Referral Benefit is not the way we were explained

3 years ago

Reply from ADT Solar

Hello Ernest,
You should be very pleased when you get your first electric bill! I will also reach out to you to learn more about what you mean in regards to our Referral Program!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 4th, 2022

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Verified Customer

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Justin Dinwiddie Sierra Vista, AZ

I asked to split my panels from front to back and they put it all on the front. Therefore I loose some of my time producing solar power.

3 years ago

Reply from ADT Solar

Hello Justin,
I am sorry to hear that your design was not what you were expecting. Typically our design team will do what they can to have as many of your panels as possible on your south facing roof. If that is not an option, they will do what they can to help ensure your system is efficient as possible producing as much as it can. If there is anything I can do to help with your ADT Solar experience, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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Verified Customer

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David Sara Covington, LA

Tech still has not returned to complete the installation. Called sales to request service still no call backs over a month.

3 years ago

Reply from ADT Solar

Hello Mr. Sara,
I have escalated this to the leaders on our service team. They will be reaching out to you right away to help resolved.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Andrew Oakwood, GA

Communication is poor. It seems like it is a pretty good system but they have been slow and disorganized getting it installed.

3 years ago

Reply from ADT Solar

Hello Andrew,
I am very sorry to hear we have been slow and disorganized. I would love to help you out! Please reach out to me directly using my email address below so I can work with you and help get things wrapped up as quickly as possible. I look forward to turning your experience around!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Kenneth Fietz Clearwater, FL

Great-outstanding job in getting the work done. Customer feedback , communication and resolution of issues can use some refinement.

4 years ago

Reply from ADT Solar

Hello Kenneth,
Thank you for the review. I am sorry to hear we didn't give the 5 star experience in several areas that we expect from our team. If there is anything I can do to help with your experience at this time please do not hesitate to let me know what can be done. Thank you so much for choosing Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 8th, 2021

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Verified Customer

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Avis Elkins, AR

I appreciate that customer service would good at keeping me informed and installation went well though it took a long for them to get around to it.

4 years ago

Reply from ADT Solar

Hello Avis,
Thank you for taking the time to leave us a review. I am glad that we did a good job at keeping you informed but am sorry to hear it took a long time. There are many moving parts in a solar installation from creating designs to obtaining permits and approvals from the utility company. We work hard to get it all accomplished as quickly as possible but sometimes things don't move as quickly as we would like. If there is anything I can do to further assist with your experience, please do not hesitate to let me know what I can do!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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William Robert Vrastil Lake City, FL

The project took a long time to get started, the system was mis-wired initially, and I am still having several roof leaks

4 years ago

Reply from ADT Solar

Hi William,
I am very sorry to hear you have had multiple issues from your installation. I have asked our team to look into this immediately for you and work toward a resolution!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Levi Carroll Crestview, FL

Still waiting on the $1,000.00 deposit to Gulf Power for transition period and waiting on reimbursement for paying when panels were not on.

4 years ago

Reply from ADT Solar

Hi Levi,
Is this still the case? I would love to assist you with this. Please email me the details and I will look into it for you and help get this resolved right away.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Verified Customer

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David Dees Geronimo, OK

Great company, Ruben D. went out of his way to handle any issues that came. Great install, great service after the sale.

4 years ago Edited January 10, 2024

Reply from ADT Solar

Hello David,
I am sorry to hear that the payment has yet to arrive! I have our team looking into this for you right away and expect to get an update to you very soon. Sorry for the delay.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Rene Hernandez El Paso, TX

I'm fairly new to the program and I'm still waiting to see the overall benefits. Installation did go very well.

3 years ago

ADT Solar Reviews

Summary of Reviews