ADT Solar: Read 1,446 User Reviews From Real Homeowners

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Verified Customer

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Terry Wynne, AR

I am saving money. The installation process was great.

3 years ago

Reply from ADT Solar

Hello Terry ,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Jerry Wichita Falls, TX

Installation was fast and went well. Equipment is good.

3 years ago

Reply from ADT Solar

Hello Jerry,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Lois Jones

easy to work with, responses to concerns quickly

3 years ago

Reply from ADT Solar

Hi Lois,
Thanks for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Michael Stetzer Summerfield, FL

They called me 5 times on Father’s Day Sunday. Never left a message! Five calls total without leaving a message Hass to be some type of harassment. Especially on Sunday. When I called back for information the man was rude he was a terrible salesman.

2 years ago

Reply from ADT Solar

Hello Michael,
I am sorry to hear that we called so many time without leavaing a message and then when we finally connected we did not deliver the quality that we pride ourselves in. I will do my best to look into this and create training opportunities. If there is anything I can do to potentially turn things around for you, I am all ears! Please reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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Raegan Cook Memphis, TN

Horrible customer service. Been trying to have someone look at our Tesla battery for 6 weeks now but it still has yet to happen. They want to blame the problem on the battery but don't want to try to fix it. Currently looking at how to get these panels off of my house and be done with SunPro.

2 years ago

Reply from ADT Solar

Hello Raegan,
I am very sorry to hear you are having a delay getting service on your Tesla Powerwall. I want to help you ensure this gets resolved immediately. I am going to send you a private message to obtain more details so I can begin to implement a solution. I look forward to working with you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 27th, 2022

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Bruce Lawrence Fort Worth, TX

They said my bill would be next to nothing. 30000 dollars and my bill is 3 to 4 hundred a month. I cant get any warranty help to figure out the problem. Seems they just want to sell it, Install it then they are done with you. I dont recommend them at all.

2 years ago

Reply from ADT Solar

Hello Bruce,
I am very sorry to hear you have had this experience and then have struggled to get help. Will you please send me an email directly with the property address where you have solar installed so I can locate your account? I will then work with your Service team to help get you some answers as quickly as possible. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Amanda Hendrix

It’s been 7 months and they still have not completed the job and now a payment is due, with no answer on when completion will be done. Would not recommend, as our neighbors have went with other companies and their job was complete within a few days!!! It’s been months!!!

3 years ago

Reply from ADT Solar

Hello Amanda,
I am sorry to hear about this delay. I have alerted our operational team and have them doing what they can to further assist you and help ensure you are pleased with your Sunpro experience. If there is anything else I can do to further assist you, please do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Danyahel Norris Houston, TX

Great customer service and Gage was an amazing agent. I have referred him to all who inquired about me going solar.

3 years ago

Reply from ADT Solar

Hello Danyahel,
Thank you so much for the feedback! Gage takes a ton of pride in the experience he provides his customers. I will make sure he is aware of your review, as well as his manager to ensure he gets the credit he deserves. We are so appreciative of you referring us to your friends and family. Thanks again and happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2021

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Steve Randall Oklahoma City, OK

Well, off to a bad start. I've filled out the online form two times with no contact. The number online DOESNT WORK. Concerning. I just don't understand businesses these days, especially one like this, in such a competitive market.

3 years ago Edited September 14, 2021

Reply from ADT Solar

Hi Steve,
I just sent you a private message. I want to work with you and help get this resolved immediately. Thank you for bringing this issue to my attention. I am confident we can get this turned around for you very quickly and that you will be very impressed with your Sunpro experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 25th, 2021

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Randy Bastert Hull, IL

Kaela was able to answer my concerns about solar energy. As weather it’s feasible in my situation.

3 years ago

Reply from ADT Solar

Hi Randy,
Thanks for leaving such a wonderful review for Kaela! I am very glad to hear you enjoyed the consultation she provided you. I will pass your feedback on to ensure she gets some recognition!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 8th, 2021

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Julie ,

Jordan was very helpful and answered all our questions. Sunpro had the best price for the size we need.

3 years ago

Reply from ADT Solar

Hi Julie,
Thanks for the perfect review! I am glad you chose Sunpro to be your solar provider. Please let myself, Jordan or any of the Sunpro team know if there is ever anything we can do to help with your experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 5th, 2021

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Bobbi Schreiner Palm Harbor, FL

Jake was very patient explaining the system. His graphics were clear and concise. He was not at all pushy.

3 years ago

Reply from ADT Solar

Hello Bobbi,
Thank you for leaving a great review about your experience with Jake. I will pass your feedback on to ensure he gets the credit he deserves!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Gary Smart Dunnellon, FL

I like the solar roof mount system that you use. I dislike the confusing cost proposals that SunPro uses to try and get customers to buy into there product.

3 years ago

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Judy Carnahan Marietta, GA

Excellent customer service. Alex explained all facets of SunPro's process in an extremely professional manner.

3 years ago

Reply from ADT Solar

Hi Judy,
Thank you for the great 5 star review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 7th, 2020

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Phil Keaton Orlando, FL

The sunpro team were very responsive to my questions and I think they are working to help you reach your solar goals!

3 years ago

Reply from ADT Solar

Hi Phil,
Thank you for the great feedback! At Sunpro we work hard each day to provide our customers with the best experience in the industry. Your review helps to let us know we are hitting our goal!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 30th, 2020

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Sam Carrollton, TX

Alex was really good in detailing all the aspects of going solar. I really liked online portal and maintenance.

4 years ago

Reply from ADT Solar

Hi Sam,
Thanks for leaving Alex a wonderful review! I will share with his team to ensure he receives the shout out he deserves.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 18th, 2020

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Frank L Altamonte Springs, FL

Good conversation with agent about pros and cons of solar for me and my situation. Felt true honesty.

4 years ago

Reply from ADT Solar

Hi Frank,
This is wonderful feedback! It is great to hear our customers call us kind words like honest! We strive to be honest daily and let the solar benefits speak for themselves. Thanks again!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 12th, 2020

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M. Nielsen South Bend, IN

Knowledgeable team and such a quick install and they answered all my questions and told me to call anytime with any questions that arise.

2 years ago

Reply from ADT Solar

Hello M. Nielsen,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Verified Customer

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Christian Jison Hemet, CA

Poor customer service follow up when you have issue with equipment.

2 years ago

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Verified Customer

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Gedeon Youngang Omaha, NE

After the deal is made it no one really to communicate with.

2 years ago

Reply from ADT Solar

Hi Gedeon, if there's anything we can assist with please email us at customersuccess@theprocompanies.com

Oct. 26th, 2022

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Verified Customer

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George L Buska Saint Augustine, FL

I think for the most part your staff is very professional.

2 years ago

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Verified Customer

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Wendell Wilkerson Franklinton, NC

I have seen a lowering in my monthly electricity bill

2 years ago

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Verified Customer

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Barry Ostmann Eagle, NE

They were very professional and saw the job done.

2 years ago

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Verified Customer

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Jan Trip Winter Haven, FL

Still waiting on the money to get back after they finished the project

2 years ago

Reply from ADT Solar

Hi Jan, please email customersuccess@theprocompanies.com with the name on your project and we will have someone follow up to assist with your concern.

Oct. 26th, 2022

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Verified Customer

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Bryan Smith Oceanside, CA

We have lost the wi-fi signal to the Enphase control panel over 2 weeks ago. They have NOT restored the signal!!

2 years ago

Reply from ADT Solar

Hello Bryan, we would like to help get this resolved for you. Please email the name and addres on your project so that we can have one of our customer success agents follow up. customersuccess@theprocompanies.com

Oct. 26th, 2022

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Verified Customer

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Dennis and Peggy Stout Ankeny, IA

Took 10 months to get it all set up to go.

2 years ago

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Verified Customer

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Richard Curreri Estero, FL

Not enough panels to zero out my monthly electric bill.

2 years ago

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Verified Customer

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Connor Tinaglia Conyers, GA

They did a good job in a reasonable ammount of time.

2 years ago

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Verified Customer

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George* Runnels Houston, TX

Haven't seen any savings been 2 months. Electric is still the same

2 years ago

Reply from ADT Solar

Hello George,
I am sorry to hear that you have yet to be able to recoginize the savings. I would love to look into this for you and help to make sense of your solar savings. I am going to send you a private message in hopes to help seek resolution.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 18th, 2022

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Verified Customer

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Steve Sholar Madisonville, LA

Have only corrected my panel issues somewhat.

2 years ago

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Verified Customer

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Laura Vandiver Princeton, TX

Happy with them but electric bill was still 100

2 years ago

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Verified Customer

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Nate Smith Atlanta, GA

The solar panels are working great, but the batteries are problematic.

2 years ago

Reply from ADT Solar

Hello Nate,
I am sorry to learn you are having issues with your batteries. I am going to send you a message to learn more about this and see what I can do to help.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 4th, 2022

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Verified Customer

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JAY A BLOOMQUIST

Still waiting for the $2,000 promised to me in an email from your rep.

2 years ago

Reply from ADT Solar

Hello Jay,
Will you please send me the property address where your solar project was installed? this will help me to look up the payment that is associated with your project. Thank you!

Blake Hazelrigg

Jul. 22nd, 2022

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Verified Customer

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Edward Elam Crestview, FL

Still haven't received the check for my first year payments as promised

2 years ago

Reply from ADT Solar

Hi Edward,
I want to help you out! Can you please send me an email with the property address where you had solar installed? That will allow me to look up your account and help get this mailed. Thanks!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCommpanies.com

May. 24th, 2022

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Verified Customer

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Wayne McDonough, GA

Very professional staff. Accommodating and informative.

2 years ago

Reply from ADT Solar

Hello Wayne,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Thomas Fitzgerald

Mitch was good to help get the electric meter changed

2 years ago

Reply from ADT Solar

Hi Thomas,
I am glad you had a great experience with Mitch. Thanks for the review!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Verified Customer

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Dennis Union, IA

It took seven months to get hooked up but so far the equipment is okay.

2 years ago

Reply from ADT Solar

Hello Dennis,
Thank you for taking the time to leave us a review. I am sorry to hear the timeline for completing your project. We always work hard to get things done much faster than this and I am sorry there was an extended delay. If there is anything I can do to help turn your experience into 5 stars moving forward, please let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 1st, 2022

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Verified Customer

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Leonard P Scroggins Byron, GA

You'll services haven't been the consistent and sometime very poorly.

2 years ago

Reply from ADT Solar

Hello Leonard,
Thank you for the review. If there is anything I can do to help you out - I would love to! I will attempt reaching out to you directly to see what I can do to help.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Officer Eric Coombs Crawfordville, FL

great customer service, great company to deal with.

2 years ago

Reply from ADT Solar

Hello Officer Coombs,
Thank you for the wonderful review. I am glad that you chose Sunpro as your solar provider and had a great experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Peter Gagnet Las Vegas, NV

So far so good in the system. Customer Service not very responsive to my emails

2 years ago

Reply from ADT Solar

Hello Peter,
I am very sorry to hear you have struggled to get timely replies to your emails. With that said, I am very happy that you are pleased with the system. If there is anything I can do to assist you at this time I hope you will reach out to me right away. I am here and happy to help! Thank you for the review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Ray Barnes Plano, TX

Top Quality but took 4 months to install.

2 years ago

Reply from ADT Solar

Hi Ray,
I am sorry things took longer than expected to get installed and then up and running. We always work hard to expedite this process but as a lot of the approvals and action needed come from third parties like utilities, building departments, etc some times we don't have as much control over the timeline as we would like. If there is anything I can do to assist you at this time please don't hesitate to reach out to me directly. I am happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Verified Customer

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Benwell Wentzville, MO

It took longer then we expected to be solar.

2 years ago

Reply from ADT Solar

Hi Benwell,
I am sorry things took longer than expected to get installed and then up and running. We always work hard to expedite this process but as a lot of the approvals and action needed come from third parties like utilities, building departments, etc some times we don't have as much control over the timeline as we would like. If there is anything I can do to assist you at this time please don't hesitate to reach out to me directly. I am happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Verified Customer

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Shannon Bishop Tucson, AZ

Poor communication with customer on status and progress

2 years ago

Reply from ADT Solar

Hi Shannon,
I am sorry to hear we did not provide you with the best communication as your project progressed. If there is anything I can do to assist you as this time please do not hesitate to let me know. I want to make sure you are comfortable and pleased with your experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Verified Customer

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Fred Mosley Copperas Cove, TX

Lack of sales support. Kept stringing me along with empty words and no action.

2 years ago

Reply from ADT Solar

Hello Fred,
I would love to help out and do all I can to turn your experience around as we move forward. Please do not hesitate to reach out to me and let me know what I can do to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Ajay vora Saint Louis, MO

Good work.poor or slow response to returning calls.

2 years ago

Reply from ADT Solar

Hi Ajay,
I am sorry to hear you have received slow replies from our team. I am happy to assist you if you are ever in need of anything as we move forward. Please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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JACOB MIDDLETON De Soto, MO

Nobody will I reach out to will contact me back besides that everything s good

2 years ago

Reply from ADT Solar

Hi Jacob,
I would love to help out and do all I can to turn your experience around as we move forward. Please do not hesitate to reach out to me and let me know what I can do to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Russell Gaffney Killeen, TX

Professional, quick installation, kept me informed

2 years ago

Reply from ADT Solar

Hello Russell,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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George Todorov Bella Vista, AR

Reasonable price, good service but slow implementation

2 years ago

Reply from ADT Solar

Hello George,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Nathan Danielson Saint Augustine, FL

Really good, except support after installation.

2 years ago

Reply from ADT Solar

Hello Nathan,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Donna Dial Pine Bluff, AR

We had some issues with install and sincerity of the sales rep

2 years ago

Reply from ADT Solar

Hi Donna,
I am sorry to hear you had some issues with the install and your sales rep. If there is anything I can do to help turn your experience around please do not hesitate to reach out to me. Myself and the rest of the Sunpro team are committed to providing our customers with industry best experiences and I am sorry to hear you have faced multiple issues!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 29th, 2021

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