ADT Solar: Read 1,443 User Reviews From Real Homeowners

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Troy Dorman San Antonio, TX

They have a company policy that if there are more than three trees shading the southern exposure of the house they won't install solar. This may be one of the dumbest policies I have every heard of. Solar is great but trees are actually better because they absorb CARBON and offset the heat island effect. Get your act together SunPro.

2 years ago

Reply from ADT Solar

Hello Troy,
I am sorry to hear you had a poor experience with the design of your system. I would love to work with you in this situation and help ensure you are pleased with the plans for installation. Please reach out to me directly with your property address and I'll look up your account and give you a call. I look forward to helping you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 18th, 2022

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Shana Wills

My 74 year old mother got roped into a 25 year contract. My sister and I didn't realize she had put panels on the house in December until January. As of right now, they still aren't active because my mother had a stroke shortly after the first of the year. My sister and I both think she has Dementia, and didn't realize what she was signing. Who would give an elderly woman a 25 year contract?!?! We want them to take the panels off. We aren't sure if my mother will be able to go back home.

2 years ago

Reply from ADT Solar

Hello Shana,
I am very sorry to hear you have had this frustrating experience. Please reach out to me directly with details like the property address and your contact information. I want to connect with you and see what can be done to help at this time.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Donna Mcmahon Naples, FL

My install finished in March 2021. The installation is sloppy and devalues my home. The supports extend beyond the panels. I have called multiple times to have it fixed. Sometimes I got a reply and promise to fix but no action. So I was forced to start payments. After I signed the activation agreement FPL said I could activate my service. The electrical box they installed inside my house has two switches. One does nothing. It is not working. This big conglomerate company will probably need to be sued. Next time i need a contractor I will look locally.

3 years ago

Reply from ADT Solar

Hello Donna,
I am very sorry to hear you have had a poor experience with our team. I have raised your concerns to our service department and expect to work toward getting a solution in place that you are pleased with very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you. Thanks!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 5th, 2021

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JerryA Edmond, OK

Sad to say, but I had to go with a different company AFTER my system was installed. Very unprofessional installation, not to mention I was lied to about the system that I was sold. When I asked what was going to be done about these issues, I was told to “Figure it out”. Since then I have gone with a local company and have had much better results.

3 years ago

Reply from ADT Solar

Hello Jerry,
I am very sorry to hear that things did not go as planned. If there is anything I can do to help turn your experience around, please do not hesitate to reach out to me directly. I am here and happy to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Michele Erbrick Jupiter, FL

Shiloh was extremely knowledgeable about solar power and was able to answer all of our questions. She was a pleasure to work with.

3 years ago

Reply from ADT Solar

Hi Michele,
Thank you for leaving Shiloh an incredible 5 star review. I will pass your feedback on to her manager to ensure she receives the recognition she deserves.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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James Doyle Scottsdale, AZ

Shiloh was great at helping me work through all the details of solar and what would be best for my situation. She has been so helpful!

3 years ago

Reply from ADT Solar

Hello James,
Thanks for leaving Shiloh the amazing feedback. I will make sure she gets recognition for her efforts.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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James Gray III Dallas, TX

I just dealt with Shiloh Q. on a Sunpro Solar green solution for my energy usage. Great experience. She was charming and knowledgeable.

3 years ago

Reply from ADT Solar

Hi James,
Thanks for leaving Shiloh a 5 star review. She takes a ton of pride in the experience she provides her customer. I will make sure she gets recognition for her efforts here.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Lester Harvey ,

Kassidy G. was awesome. She was extremely knowledgeable and showed a lot of patience for my situation. She represents the company very well.

3 years ago

Reply from ADT Solar

Hi Lester,
Thanks for giving Kassidy a huge shout out! I will pass your feedback on and ensure she gets the recognize she deserves. She consistently works hard to deliver her customers an amazing experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 12th, 2021

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Hollie L. Sugar Land, TX

Representative is knowledgeable about solar panel and how it works for a residential home. Very attentive and customer orientated.

3 years ago

Reply from ADT Solar

Hi Hollie,
Thank you for the 5 star review. I am very glad to hear you were about to learn from our representative and enjoyed your consultation!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 12th, 2021

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Sylvia Flynn Savannah, GA

Jacob G was totally up front with me and didn't try to sell me something that would not be effective. A++ No negatives

4 years ago

Reply from ADT Solar

Hi Syliva,
Thank you for taking a moment to leave feedback on your experience with Jacob! He is a solar veteran and really knows his stuff. We are glad to hear you had a positive experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 12th, 2020

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Hunter Brown Greensboro, NC

Installation went fine they were done in a day. They had trouble with one part and told me to call them when it came in.It took till june to come in.The panels were working t ill the enphase would not show me anything, when I talked to Mr. R he was very helpful,but the system would not respond We tried alot but it did not help . Iasked if they could send someone out to install the new circuit board and reset the system. It has been since june 20th till now Oct 12th and they have made no attempt to fix the problem .This says alot about your service.

2 years ago

Reply from ADT Solar

Hi Hunter, we would really like to assist with getting your concern addressed. Please email the name on your project to customersuccess@theprocompanies.com

Oct. 26th, 2022

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Trish webb Phoenix, AZ

ADT was one of a few Solar companies I looked into when I wanted to get solar panels. They were very knowledgeable and made many good points on why to buy solar panels. I decided against getting though due to the cost.

2 years ago

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Dale Becker Crestview, FL

SunPro made going solar very easy. They handled everything for us from the electric company, permits, and HOA guidelines. the application process was simple and the financing is very affordable

3 years ago

Reply from ADT Solar

Hello Dale,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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David P Champaign, IL

answered all questions. if didn't know found out.

2 years ago

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Verified Customer

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Wayne West Camden, AR

Product is great, the ability to contact account manager or them returning phone calls not so great

2 years ago

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Verified Customer

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Jacqueline Graham Omaha, NE

Every thing was done great and explained

2 years ago

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Verified Customer

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Roy Cocey Las Cruces, NM

Went up fast, and I was keep informed of the status.

2 years ago

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Verified Customer

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Irma Gallardo Upland, CA

Great service! Great product . Highly recommend.

2 years ago

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Verified Customer

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Don

They always there for you, when I had an issue they were there for me

2 years ago Edited January 10, 2024

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Verified Customer

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Roger and Victoria Gadsden Omaha, NE

The system works great. I am very pleased with it.

2 years ago

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Verified Customer

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Joanne Stevenson Lockhart, TX

Prompt, courteous service for a good price

2 years ago

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Robert Kirkpatrick Broken Arrow, OK

Quality product. Tech advanced. Real time monitoring

2 years ago

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Verified Customer

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James Sealy Apopka, FL

It's working extremely well and I am quite pleased with it.

2 years ago

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Verified Customer

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Robbie Glenn Gentry, AR

Very professional and courteous. Communicates clearly.

2 years ago

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Verified Customer

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Stephen C Hammond Columbus, OH

like the way bradon s told me abouy solar

2 years ago

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Verified Customer

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Robert Weimer Georgetown, TX

good service, great communication from our rep John.

2 years ago

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Verified Customer

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Frank Adams Advance, NC

Customer service great.. Product is great

2 years ago

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Donnie Hemme Terrell, TX

Friendly and knowledgeable agents at ADT SOLAR

2 years ago

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Verified Customer

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cathy tedesco Lake Placid, FL

was misled in the monthly savings loan amt. 224. electric bill 76.00 total 300.00

2 years ago

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Verified Customer

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Michael Batsell Georgetown, TX

They were professional, courteous and on time.

2 years ago

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Verified Customer

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Marina Lara Arcadia, FL

You keep me informed through the long process

2 years ago

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Clarence green Manassas, VA

They were extremely professional and effective.

2 years ago

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Lerria shaw Kansas City, KS

I liked our sales person. Installers were polite and professional.

2 years ago

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Verified Customer

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David Clapp Palatka, FL

They have been so helpful and very responsive!

2 years ago

Reply from ADT Solar

Hello David,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Becca Peterman Myrtle Beach, SC

So far every step in the process has went great.

2 years ago

Reply from ADT Solar

Hello Becca,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Charles Petro Pensacola, FL

its only been working for a full month and i am already saving money

2 years ago

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Verified Customer

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Michael kappelmann Union, MO

The whole process went very smoothly , very smoothly

2 years ago

Reply from ADT Solar

Hello Michael,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Lynn Jenkins Cape Coral, FL

American made, great quality and working great

2 years ago

Reply from ADT Solar

Hello Lynn,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Gloria Sarasota, FL

So far service is excellent. I Don't have any complaints.

2 years ago

Reply from ADT Solar

Hi Gloria,
Thank you for the 5 star review. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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Kent Mallquist Port Isabel, TX

We have been very pleased with our first month of service

2 years ago

Reply from ADT Solar

Hi Kent,
Thank you for the 5 star review!!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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Andrey Blumberg Hampton, VA

Initial instillation wonderful. Very slow with finishing the final hookup.

2 years ago

Reply from ADT Solar

Hi Andrey,
I wanted to thank you for the review. I am sorry to hear that you have had issues after your final hookup. If there is anything else I can do to further assist you, please do not hesitate to let me know. In the meantime, I will reach out to our internal team to help ensure we are doing all we can to finalize your project as quickly as possible.
Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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Michael Osburn Little Rock, AR

They do a good job it works great ,have not had any problems with system.

2 years ago

Reply from ADT Solar

Hi Michael,
I am glad to hear we did a good job and that you have not had any problems. Thank you for the feedback!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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Richard M Mohan Summerfield, FL

Everything was great until I had to wait 6 months o get hooked up

2 years ago

Reply from ADT Solar

Hi Richard,
Thank you for the review. I am glad you had a pretty good experience I just wish it could have happened a lot faster. Please reach out if you ever need anthing!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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William Holady Las Vegas, NV

When I have a question they go out of their way to answer.

2 years ago

Reply from ADT Solar

Hello William,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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Charles Dye Dawsonville, GA

The ADT Solar team was great to work with.

2 years ago

Reply from ADT Solar

Hello Charles,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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LEONARD CATERINICCHIO Fort Worth, TX

I enjoy the quick and friendly customer service

2 years ago

Reply from ADT Solar

Hello Leonard,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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MaryAnne Kessler Norwalk, IA

Great product, the process was very slow to get completed and operational

2 years ago

Reply from ADT Solar

Hello MaryAnne,
I am glad that you are pleased with the product but I am sorry it took longer than anticipated to get operational. Solar has tons of moving parts and sometimes it takes longer to complete the install than we want. If there is ever anything I can do to help with your experience, please do not hesitate to reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Verified Customer

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James Long Glendale, AZ

I was completely miss lead on the cost of my system. The amount of money that I will save on the monthly costs would not by a piece of gum.

2 years ago

Reply from ADT Solar

Hello James,
I am very sorry to hear you have had this experience and would love to ensure we review your anticipated savings with you. I will send you a direct message so we can connect and review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Verified Customer

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Patel Deep Orlando, FL

.Good engineering and workmanship please

2 years ago

Reply from ADT Solar

Hello Patel,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Verified Customer

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Erasmo Martinez

very good sistem good savings the sistem overall is very good

2 years ago Edited June 9, 2022

Reply from ADT Solar

Hello Erasmo,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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