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ADT Solar Reviews

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7.2

Overall Score

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Henry Castillo McAllen, TX

A little overpriced. The tax credit should have been explained a little better.

3 years ago

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Reply from ADT Solar

Hi Henry,
Thank you for taking the time to leave a review. If you would like to learn more about the tax credit, please don't hesitate to reach out to me directly.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Cliff Hill

Clear communication about their products and my expectations.

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Cliff,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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Forrest Allen Austin, TX

All around great customer service, easy scheduling, good communication.

3 years ago

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Reply from ADT Solar

Hello Forrest,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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Linda Allen

Professional, proficient, efficient, and great to work with!

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hi Linda,
Thank you for the wonderful review! I am glad to hear you have had a wonderful experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 20th, 2021

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Terry Decker Bonifay, FL

Did everything they said they would do everything is working fine.

3 years ago

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Reply from ADT Solar

Hello Terry,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Arnold Kubesh North Fort Myers, FL

Appreciated the total professionalism and the quantity workmanship

3 years ago

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Reply from ADT Solar

Hello Arnold,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Michael Alan Bass Valdosta, GA

Great service from the sale to the install, to fully engaging the system!

3 years ago

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Reply from ADT Solar

Hello Michael,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Theresa Morris Little Rock, AR

Always responsive to any inquiries I’ve made either sales or technical.

3 years ago

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Reply from ADT Solar

Hi Theresa,
Thank you for taking the time to leave us a review. I am so glad that you choose Sunpro as your solar provider!

Blake Hazelrigg
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Linz Washington, MO

Great product & install crew. Inconsistent customer service managers during the project

3 years ago

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Reply from ADT Solar

Hi Linz,
Thank you for the review. I am sorry to hear you received inconsistent service! I will look into this and ensure our team learns from your feedback. Please don't hesitate to reach out to me directly if there is anything I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Tiffanie Taylor Irving, TX

Easy to work with and good product, already seeing a difference in my electric

3 years ago

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Reply from ADT Solar

Hello Tiffanie,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Michelle San Antonio, TX

Fast, professional, knowledgeable, and excellent customer service

3 years ago

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Reply from ADT Solar

Hello Michelle,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Jimmy Twin City, GA

It's been good so far. There have been no negative. They did a good job. Everything looks and neat.

3 years ago

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Reply from ADT Solar

Hi Jimmy,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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William Fort Pierce, FL

It's a good company and it is working good but their bookkeeping department is behind.

3 years ago

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Reply from ADT Solar

Hi William,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased overall with your experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Jerry Milton, FL

The system is reliable and they are awesome and very responsive. It is great.

3 years ago

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Reply from ADT Solar

Hello Jerry,
We work very hard to get feedback that includes words like "reliable" and "very responsive"! Thanks for the feedback. Very glad you are pleased with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Carlos Panama City, FL

Good, honest people. It took a while to get started but it looks pretty impressive.

3 years ago

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Reply from ADT Solar

Hi Carlos,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Daniel Youngstown, FL

The company is great. The equipment that they put up is doing great too.

3 years ago

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Reply from ADT Solar

Dear Daniel,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Eli Tularosa, NM

They have open communication and top notch equipment. The process has been very quick and professional.

3 years ago

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Reply from ADT Solar

Hi Eli,
Thanks for the review. Looks like you have been pleased with your experience so far. If there is anything I can do to turn this into 5 stars, please do not hesitate to let me know! I am here and happy to help you out.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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William. Clemons Florissant, MO

They were quick and efficient. In addition, the work crew were good people.

3 years ago

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Reply from ADT Solar

Hi William,
Thank you for the 5 star review! I am glad to hear that you were pleased with our installation crew.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Brenda Clearwater, FL

Great installation friendly service friendly customer service

3 years ago

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Reply from ADT Solar

Hi Brenda,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Roselyn Bomhack San Antonio, TX

We are very pleased with the professional sales and installation.

3 years ago

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Reply from ADT Solar

Hello Roselyn,
I am glad to hear you are pleased with the sales consultation as well as our installation. The Sunpro team believes in our product and we work hard to always leave our customers homes in better shape than we found them. Thank you for giving us your business.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Nancy Redfern-Vance Tallahassee, FL

They were courteous, efficient and explained everything thoroughly.

3 years ago

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Reply from ADT Solar

Hi Nancy,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Stewart Watts Saint Charles, MO

Very professional throughout the entire process from sales to installation.

3 years ago

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Reply from ADT Solar

Hello Stewart,
Thank you for the great review. I am very glad to see you are pleased with your experience thus far. I appreciate you choosing Sunpro to help you power your home with the sun. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Brian Berry Crawfordville, FL

Installers were great as well as my local rep who sold me my system (Jay)

3 years ago

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Reply from ADT Solar

Hi Brian,
Thanks for the perfect review. I will pass this on and make sure Jay gets a shout out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Robert Young Hernando, MS

Adaptable with scheduling and well versed in solar energy production.

3 years ago

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Reply from ADT Solar

Hi Robert,
I am glad to hear we were flexible with scheduling and were able to find a time that worked well with your schedule. Thank you so much for choosing Sunpro for your solar needs.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Rebecca Ortiz Orange Grove, TX

They a great product installed by professional and polite installers.

3 years ago

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Reply from ADT Solar

Hello Rebecca,
It sounds like you are very happy with your experience and that makes me happy too! Thank you for leaving the review. Myself and the rest of the Sunpro team are here if you ever need us. Don't hesitate to give us a ring or email.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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John Fischer Montgomery City, MO

Company has been great from start to finish employees are great

3 years ago

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Reply from ADT Solar

Hi John,
Thank you for the 5 star review. I am very glad to hear you have had a wonderful experience. Myself and the rest of the Sunpro team are here and happy to help if you ever need us.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Sanford Mullet Sarasota, FL

Professional performance in all aspects of installation and maintenance

3 years ago

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Reply from ADT Solar

Hello Sanford,
Thank you for the 5 star review. I am very thankful that you chose Sunpro as your solar provider. Please do not hesitate to reach out if any questions or concerns ever come up.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Robert Smith Socorro, NM

We have had a 3 experience with SunPro. 3 people made it a easy setup.

3 years ago

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Reply from ADT Solar

Hello Robert,
I am very glad to hear that this project has been easy for you. Thank you for sharing your experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Tiffany Cannon Conway, AR

The communication can be a lot better. If you say you will return customers call you should do that

3 years ago

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Reply from ADT Solar

Hello Tiffany,
I am glad to hear that the ball was dropped when it comes to communication. Please reach out to me directly and let me know if there is anything I can do to help turn your experience around. My contact info is in my email signature below. We are glad you chose Sunpro and really want to make you happy with your decision as well!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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rufina deleon Fort Stockton, TX

great service easy to get help with concerns friendly kind service

3 years ago

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Reply from ADT Solar

Hi Rufina,
Thank you for choosing Sunpro as your solar provider! It is great to hear that you have had a positive experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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star star star star star

Jame’s Good Lakeland, FL

Awesome product and excellent work preformed and great pricing.

3 years ago

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Reply from ADT Solar

Hello Jame,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Ben Palm Harbor, FL

Office staff not helpful. And not very informed about some. Support for app very helpful after the fact. Elec. installer programmed system wrong.

3 years ago

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Reply from ADT Solar

Hi Ben,
Thank you for the feedback. I am sorry to hear you have had a few some bumps in the road with your solar experience. If there is anything I can do to help as we move forward, please just let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Brian Lovitt Kansas City, MO

Fast, accurate, nice to work with. We have recommended them to many people.

3 years ago

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Reply from ADT Solar

Hello Brian,
I am glad to see you had a 5 star experience. Thank you for telling your friends and family about Sunpro! The referral program is a great thing to take advantage of. Myself and the rest of the Sunpro team are here to help with your solar experience if you ever need us!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Thomas C Roman Oklahoma City, OK

Does good work one they get started and everything works well

3 years ago

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Reply from ADT Solar

Hello Thomas,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Jason Hess Frisco, TX

Sales team was excellent, installation was conducted quickly and effectively

3 years ago

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Reply from ADT Solar

Hello Jason,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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star star star star star

Fred A Patton Harlingen, TX

Customer Review Video

3 years ago

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Reply from ADT Solar

Hi Fred,
Thank you for the wonderful review. I am glad to see we provided excellent communication during the project. Please let me or the team know if you ever need any assistance with your system. Myself and the rest of the team are here and happy to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Frank Hull, GA

You have a great salesperson in Joel Cook. I am satisfied with the product, I think it is good.

3 years ago

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Reply from ADT Solar

Hi Frank,
Thanks for the great review and for giving Joel some kudos! I will make sure he gets a shout-out. Joel, myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Dustin Marshall, AR

They’ve done a great job. All my questions were answered pretty quick.

3 years ago

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Reply from ADT Solar

Hello Dustin,
Thank you for taking the time to leave us some feedback. I am glad to hear we got you speedy responses and provided you with a great experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 19th, 2021

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star star star star star

Steve Boothe

Efficient on time great job finished job when they said they would

3 years ago

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Reply from ADT Solar

Hi Steve,
Glad to hear we set great expectations and were able to deliver on them! Thanks for the review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Ashley

Be honest with your customers. I found out the things the salesman told me weren’t exactly true. I never hear back from them. Installation did go fine.

3 years ago

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Roy

I’m happy with SunPro. It’s great. Installation went good.

3 years ago

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Reply from ADT Solar

Hi Roy,
Thanks for the 5 stars! Happy solar.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

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Joseph Mctyre Bryant, AR

We’ve had solar with adt since December and it’s been a nightmare of a ride. From being lied to about how much coverage we would have to everything. Since summer has ramped up we can’t even turn on our ac unit or we’re sitting in the negative with two different bills the electric and then solar side. The panels has caused the house to be extremely hot and trapping in extra heat to say the least I wish we never would have went with it. They take your money and then their done with you can’t even get any one to call me back.

1 year ago

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Reply from ADT Solar

Joseph Mctyre,

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. You may reach out to our Customer Relations team at customersuccess@theprocompanies.com.

Jul. 6th, 2023

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Glendy E Riley

I got panels installed in August 2022, and after they were installed, they didn't care anymore; the panels were not working. I have three arrays installed, but only two workes properly; one array with six panels is not working; even technicians said it must be a faulty wire, but c/s refused to file a ticket to get a fix and called cust service a nightmare; they never answer, and when you complain about the production of the solar panels, they refuse TO FILE A TICKET to help and hung up the phone, TERRIBLE COMPANY, CHOSE ANOTHER ONE.

1 year ago

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Reply from ADT Solar

Hello Ms./Mrs. Riley,
We would like to apologize for the service provided to you. After reviewing your system, we can see no errors being reported and all panels are producing. If you have concerns about the production of the system, we can conduct a bill review after the system has been on for 6 full billing cycles with your utility company. If you would like for us to complete this review, please email 6 months of utility bills, front and back, to customersupport@theprocompanies.com.

Feb. 9th, 2023

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HD Brandon, FL

Chose another company - worst customer service ever! I've been waiting since July 1, 2022, to have my solar panels installed. This company was anxious to sign the paperwork and then ghosted me as a customer? I reached out to the company representatives the week of 10/17/2022...and the response was "I'll have the account manager reach you ASAP!" and "Let me see what I can find out for you. Thank you"....yet nothing from the account manager! Plenty of other solar companies to chose from...but I'm stuck with this 3rd rate company!

2 years ago

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Reply from ADT Solar

Hello HD, we pride ourselves on our customer service and we want to take the necessary steps to improve your perception of ADT Solar. Please email us at customersuccess@theprocompanies.com with the name on your project so that we can follow up.

Oct. 26th, 2022

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Ronald Morrison Phoenix, AZ

I can't imagine anything more frustrating than the experience I have had trying to get the panels ADT installed hooked up. The panels were installed in May and it has been 5 months and they are still not online. EVERYONE involved has taken their sweet time to do anything and I have a feeling it will be another 2 or 3 months before it is connected to the grid. I would NOT recommend using this company.

2 years ago

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Reply from ADT Solar

Hi Ronald, we're sorry to hear that you've been having some troubles getting your project finished up. We will have a member of our customer success team follow up and see how we can improve the experience you've had.

Oct. 26th, 2022

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Tollie Banker Miami, FL

If I could give zero stars I would. It’s been 5 months and we still don’t have workable solar. We do have a hole in our roof from the solar installation process. This company has done nothing but delay and provide excuses. Our project manager provides zero communication and she won’t connect me to a manager. We are now paying for our electric bill and our solar loan. It takes months to get our loan reimbursement from ADT. I would not recommend this company to anyone.

2 years ago

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Reply from ADT Solar

Hello Tollie,
I am very sorry to hear you have had a frustrating experience! I am going to send you a direct message to see what I can do at this time to help with your solar experience. I look forward to working with you and making things right.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 10th, 2022

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Wang Chicago, IL

The representative Teddy is very helpful and patient. He helped me understanding my many questions regarding to the solar system.

2 years ago

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Joe Sulek Streamwood, IL

The product seemed very good. The rep was knowledgeable and friendly. The only reason I didn't give 5 stars was that I canceled the project due to a divorce.

2 years ago

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Reply from ADT Solar

Hello Joe,
Thank you for the review. I am sorry to hear about your divorce. I hope you will keep ADT Solar in your mind in the future when your situation is different.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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star star star star star

Barbara verhaagh Sun City West, AZ

I would like praise and thank Heather M she has helped and understands my reason to cancel. Very professional 5 Stars to her.

2 years ago

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Reply from ADT Solar

Hello Barbara,
I am very sorry to hear that you had to cancel but I am glad to hear you had an excellent experience with our team. I will make sure Heather gets the shout out she deserves. We hope you will keep us in mind in the future when your situation changes.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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Naresh Thadani Katy, TX

Gage M gave an amazing presentation, he is very courteous and left a very good impression. When the time comes he will be our choice.

2 years ago

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Reply from ADT Solar

Hello Naresh,
Thank you so much for the 5 star review. It is wonderful to read about how great of an experience you had with Gage. He works hard to get this kind of feedback every day!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022