ADT Solar: Read 1,446 User Reviews From Real Homeowners

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Steve Weisbecker Mankato, MN

Even at one star I am extremely disappointed with the service I received!!! I have made many, many calls to a so called “Customer Service Department”. No return calls even when promised. Finally I tried to contact the President of the company and then received what I was hoping would finally be THE call that would assist me. He was pleasant and again I was promised a call from someone who might assist me. Nope, she was maybe the worst one I had spoken to at the company, It appears that I have only one avenue to take, getting an attorney who can hopefully help me get some answers. I own a medium sized business and have many years of experience in life (I am 68 years old) . I have never ever had to personally contact a lawyer in regard to a personal solution. I am sad it has come to this!!! Steve Weisbecker

2 years ago Edited March 9, 2022

Reply from ADT Solar

Hello Steve,
I am very sorry to hear you have had a rough experience with our team. We have a very strong commitment to delivering an industry best experience and I am confident we can get this turned around. I have alerted our the leadership team in our Customer Service department. They will be looking into this for you right away to see what can be done to start making things right. Please expect to hear from our team very soon.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 11th, 2022

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Renee Kromray Cary, NC

Everyone I worked with was professional, friendly and helpful. They offered extras that other companies didn't. Their warranty were among the longest and best out there.

2 years ago

Reply from ADT Solar

Hi Renee,
Thank you so much for the wonderful review. I am very glad to find you found the team professional, friendly and helpful. We all work very hard everyday for this kind of feedback from our customers. I am so glad you chose Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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William Moore Queen Creek, AZ

The finance company is now hounding me and the system is something a first grader could do batter at. They make all kinds of promises but DO NOT deliver. SRP has failed the system twice due to numerous infractions. The major one is that the breaker coming into the home is 1/2 what it should be and I believe my home is in danger of burning to the ground. They then tied the system to the wrong breaker in the wrong building and that panel can't even support the system as I understand it. When they 1/2 way installed the system (probably the wrong panels) there was such a mess and wire, nuts, screws and other debris all over my back porch, garage entry, and back yard I was afraid to allow my dog to go into the back yard. 3 weeks later I am still picking up items that could hurt my dog. When I informed the company - you guessed it no one was sent back out. Good luck cleaning up our mess was the attitude. I also had told the company I needed the system to be such that if the power went off from SRP I desperately needed the building to stand on it's own due to safety concerns. It doesn't!! and no one will return my calls. Here is the deal if you have read this. You have been warned. I have two previous homes in other parts of town and the solar company I used at those times don't serve this area so I know how it should work. Call anyone but DO NOT use ADT/Sunpro. ADT took over right before we signed the crocked line.

2 years ago Edited February 28, 2022

Reply from ADT Solar

Hello William,
I am sorry to hear you have ran into multiple issues following your solar installation. I have alerted leaders in our Operations department and am confident you will receive a follow up call very soon to review the details of your project. We have a very strong commitment to our customer experience and will work hard to turn things around for you and ensure you are happy with the final product.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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Stevie Johnson Orlando, FL

Horrible. We signed paperwork back in July of 2020 it's now Jan 2022 and our panels still aren't up and working. I was told in October of 2020 I would get a refund for all the months that my panels haven't been working still never received a refund. SUNPRO keeps saying they are waiting on Duke Energy to switch the meter. But when I called Duke SUNPRO never sent in the application for the solar panels or the meter. I've been asked so many times how I like the solar and who I've gone with by new people also building in our neighborhood and I tell everyone not to go with SUNPRO I'm so disappointed and still waiting on the refund and the application to be turned in to Duke for my meter to be changed. Then they go and say my name doesn't match on my homeowners insurance and my Duke bill but I sent them my most recent bills proving that they do. They are trying to put the blame on anyone but themselves for there horrific customer service

2 years ago

Reply from ADT Solar

Hello Mr. Johnson,
I am very sorry to hear that you have had a poor experience. I want to look into this for you immediately and begin working to turn things around for you. Will you please send me an email with your property address? That will allow me to look up your project and reach out to you directly. I look forward to getting this all resolved in a timely fashion.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 19th, 2022

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Bill Cox Lincoln, NE

Sunpro Solar is a SCAMMER / SPAMMER / ROBO CALLER / COLD CALLER / PHONE TERRORIST. As a Scam-Baiter / Scam-Buster, I can tell you that Sunpro Solar is one of the worst. For several several months, Sunpro Solar has called my phone several times per week. When I disguise my voice as an elderly, special needs or highly vulnerable individual, they will claim that I already have an appointment to purchase SunPro Solar products. When I tell them that my memory is bad, they claim that I made an appointment yesterday. When I tell them that I am a poor person that only receives a little money from social security, they double down on the manipulation tactics and unwanted calls. In many ways, Sunpro is worse than the most heinous scammers, as they specifically target people they believe to be elderly, special needs and highly vulnerable. Do not be surprised when Sunpro Solar is hit with another class action lawsuit.

2 years ago

Reply from ADT Solar

Hello Bill,
I am very sorry to hear about this and would love to learn more if you are open to sharing. We work very hard to provide an amazing customer experience and this includes being honest about the project and benefits we provide. If there is anything I can do to assist you please do not hesitate to reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 22nd, 2021

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Liz Dowty New Orleans, LA

Our experience with SunPro has been absolutely awful. We purchased a $65,000 system including 42 solar panels and 2 Tesla batteries for the purpose of being able to power our home and appliances in the event of a major power outage such as a hurricane. The system was installed in March but then wasn't turned on until July after a lot of painful back and forth with Sunpro to make it happen. And it only happened because we had a friend who is an Executive at Entergy who was able to help us. The first chance that the system was put to the test it failed entirely. During Hurricane Ida, the power went out and once our batteries used up all of their stored power during the night, the system failed to work. I called customer service and they weren't helpful and then I texted with a customer service manager who was involved in getting our system turned on and she told me that our system was tied to the Entergy grid and it would not work until the power was turned back on. This was completely contradictory to everything we had been told and the reason why we invested so much in this system. It was devastating and then we had to evacuate and were displaced from our home for a week and half. No one ever attempted to get in touch with us to follow up regarding this major issue. After speaking with several other solar companies, we realized that this woman was not informed and had given us incorrect information so I called Sunpro back and after 2 phone calls, I was finally able to speak with someone who confirmed that our system did in fact fail and it was supposed to work during the Entergy power outage. They are supposed to be coming to do a site visit to inspect the equipment but I haven't heard from them since and we have been given no indication that they care at all about this massive failure. I would highly advise not going with this company.

3 years ago

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Katie Darling Bradenton, FL

Stephanie and Lara delivered a wonderful customer experience. Truly a fabulous company. We will be buying solar from them for our next home in Florida!

3 years ago

Reply from ADT Solar

Hello Katie,
Thank you for taking the time to leave a great review. I will make sure Stephanie and Lara get the shout out they deserve. Don't hesitate to reach out if I can ever be of assistance!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Duffin Savannah, GA

Our salesperson was amazing. I’d give her five stars if I could. She promised what she expected from the company, however, the company didn’t follow through. We talked about the “single day install” but ours was closer to one week rather than one day. I will also add that we do not have a large house. We agreed on the amount of panels and the arrangement of the panels only for the crew to come out and tell us that arrangement would not work. We’re on our second project manager because the first was not responsive, never answered phone calls or emails. We are now on month three and have no clue when we will be operational. The reviews on here are all somewhat good - but it’s been a nightmare here in Georgia.

3 years ago

Reply from ADT Solar

Hello Duffin,
I am very sorry to hear that things did not go as promised. I would love to learn more about your experience and see what can be done to help turn things around. Will you please send me an email address below and provide me with your property address where the solar was installed so I can reach out to you and learn more? I appreciate your feedback and am confident we can turn your experience around!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 13th, 2021

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Brian Collings Goodyear, AZ

I cannot say in words how disappointed I am. I had 2 bids but went with the higher cost at SunPro because I thought I was getting better service and equipment. I am a cash buyer that spent nearly 50k on my system. We signed up in January 2021. Put the deposit in on Feb 14th. Panels were installed Mar 11. Went through multiple visits from SunPro to do final hook ups. 3 APS inspections…2 of them wrong inspections called in by SunPro, and this is happening in May 2021. Fast forward to today June 5th…SunPro comes out to do final commissioning and activate the system. The Enphase Envoy box is broken…doesn’t work. What a horrible experience. I have had a solar system “installed” on my home that I paid cash…for 3 months that does not produce, and doesn’t work. I don’t think our experience with SunPro can be any worse. The “account representative “ would set up calls and appointments and not show up or call until hours past the time. I believe I had 3 different representatives until I was given the direct line to the regional director. We are beyond disappointed.

3 years ago

Reply from ADT Solar

Hello Brian,
I am very sorry to read your review and understand that you are disappointed in your experience. I have looped in leadership from our operational team to help get this resolved for you. We want to act very quickly and are confident that we can turn your experience around. Please expect to hear from us very soon and do not hesitate to reach out to me directly in the event there is anything I can do to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Peter Solfest Bellevue, NE

Super helpful rep walking us through what a solar panel installation would entail, how much it would cost, and answering all sorts of miscellaneous questions.

3 years ago

Reply from ADT Solar

Hi Peter,
Thank you for the incredible review. I am very glad you are pleased with your experience. If you ever have any questions please do not hesitate to reach out to myself or any of the Sunpro team. We are here and ready to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Kathleen Herron Mooresville, NC

Our solar was installed on March 4 and 5th but still not hooked up..a lot of damage was done to our home..still not fixed..the installers left a mess of screws electric pieces and cigarette butts...my previous little dog died...no one call about fixing the ceiling damage...I finally got a professional who gave us an estimate and I sent it on...why can't they send us the money so that we can pay this professional to fix it...why can't they get us hooked up so we can use our panels..so damage to my home and my little dog dead is all I have gotten is being depressed and the run around..I am already paying for nothing Kathleen Herron Kathleen Herron

3 years ago

Reply from ADT Solar

Hello Kathleen,
Thank you for bringing this to my attention. I am sorry to hear you have had less than a great experience. I have alerted leaders from our Operations and Customer Service teams of your situation so they can quickly work with you to further address this situation. I am confident that we will work to turn your experience around very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 14th, 2021

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MatK Missouri City, TX

It was a great experience talking with Jordan over our virtual call. He was able to answer all my questions and was very quick to reply to any additional questions.

3 years ago

Reply from ADT Solar

Hello Mat,
Thank you for the great review about your experience with Jordan! I will make sure he gets a shout out for your feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 5th, 2021

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markgdail Omaha, NE

Kaela did a great job telling me what i needed to know. If we were living for another 20 years and and planned to stay in this house for those 20 years it was a no brainer.

3 years ago

Reply from ADT Solar

Hi Mark,
We are so glad to hear you you enjoyed your experience with Kaela. Thank you for considering us as your solar provider!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Jay Money Los Angeles, CA

You will run into issues, set backs, and complications with every company. What seals the deal for SunPro is Paul O. He is available through the entire process.

3 years ago

Reply from ADT Solar

Hi Jay Money,
Thank you for leaving us a great review. We do our best to keep our "bumps in the road" to a minimum but our staff filled with people like Paul work hard to be there for our customers and still deliver a satisfying experience. Thanks for this wonderful review! I will ensure Paul gets the shout out her deserves.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 30th, 2020

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BenjThomas Austin, TX

Edward N was very knowledgeable about the industry, the product, and the decision points. I look forward to doing business with SunPro in the future. Thanks.

3 years ago

Reply from ADT Solar

Hi BenjThomas,
We are very glad to hear you are looking into clean energy to power your families home. We believe Edward is very good at what he does and we are glad you feel the same way! I will make sure that he gets some recognition for your 5 star feedback. Thanks for the review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 25th, 2020

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Christopher Naz El Paso, TX

I love working with Sunpro! It’s rare where you have a company that appreciates and rewards creativity and forward thinking. This is a family not a job!

4 years ago

Reply from ADT Solar

Hi Christopher,
Thank you for the terrific review! We work hard to provide a personal level of connection on every project we work on.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 18th, 2020

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Frank Rivera Lynnfield, MA

I used ADT Solar to install panels on my Florida vacation home. Package came with the 24/7;monitoring ADT is known for and a 25 year guarantee. I also received a referral fee for recommending a neighbor.

2 years ago

Reply from ADT Solar

Hello Frank,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Megan Weidle Akron, OH

The associates and sales people definitely were able to answer specific questions the best and their website is the most intuitive and easy to navigate. Really nice staff and clear pricing

2 years ago

Reply from ADT Solar

Hello Megan,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Verified Customer

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James Palmer Largo, FL

Kept their word about installation deadlines and expectations

2 years ago

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Verified Customer

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Willie Moore Killeen, TX

When we have a power outage, I am the only one in my Neiborhood with lights.

2 years ago

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Verified Customer

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Charles Henry Johnson Jr Garland, TX

Service, so far, has been timely. I always get a reply with my emails and requests.

2 years ago

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Verified Customer

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Edwina Tims Acworth, GA

The job was done very efficiently, and communication was good.

2 years ago

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Verified Customer

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Gary Floyd Jones Omaha, NE

They've been helpful and my electric bills plummeted this summer.

2 years ago

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Verified Customer

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Patricia Smith North Port, FL

When it's working it's great. I get about 75% of my FPL bill. Did NOT work following hurricane. Zero generation of electricity since which is one week.

2 years ago

Reply from ADT Solar

Hi Patricia, we definitely want to help with this concern of yours. If you could email us the name on your project, we will have one of our customer success agents follow up with you. customersuccess@theprocompanies.com

Oct. 26th, 2022

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Verified Customer

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Harold Stauber Burgaw, NC

Haven't had any electric bill yet and we are very happy with the system

2 years ago

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Verified Customer

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Kerry Davis Buford, GA

Been doing there work in a timely manner other then a couple of issues

2 years ago

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Mike Croxton Tulare, CA

Only been online for 5 months , so far so good . Hope the tax credit is easy to file

2 years ago

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Verified Customer

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Rene Hernandez El Paso, TX

I'm fairly new to the program and I'm still waiting to see the overall benefits. Installation did go very well.

2 years ago

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Verified Customer

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Allen Brown Guyton, GA

They have went above and beyond to satisfy me from start to finish

2 years ago

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Verified Customer

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Gerald Francis Crestview, FL

Solar panel are streamlined on roof and picture perfect to look at

2 years ago

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Verified Customer

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Jim Fenton, MO

Very compensate and keep you informed through the whole process.

2 years ago

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Verified Customer

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Matthew Bryson Edmond, OK

Product works exactly as planned. Communications with tech support could improve however.

2 years ago

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Verified Customer

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William True Blair, NE

very professional and complete information and good financing

2 years ago

Reply from ADT Solar

Hello William,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Teresa Wilson Edmond, OK

Every thing was done in the time they said, however very my rate isn't showing any improvement yet

2 years ago

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Verified Customer

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Anna Gaspar Caddo Gap, AR

Update with information during instalation even when stalled by permitting issues.

2 years ago

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Verified Customer

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Cary Dupart Stockbridge, GA

The name I trust ADT and Sunpro has been our area and very good customer service.

2 years ago

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Verified Customer

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Keith King Union City, GA

Iain K helped me understand Solar, my Solar is super effecient.

2 years ago

Reply from ADT Solar

Hello Keith,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Paul Henderson Arlington, TX

Very good service fast and efficient. Answered all our questions

2 years ago

Reply from ADT Solar

Hello Paul,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Ralph John Allen Yukon, OK

Great sales, service, and installation!!! No worries from start to finish!

2 years ago

Reply from ADT Solar

Hello Ralph,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Byron Wright Suffolk, VA

Workers were experienced, quick, courteous, and knowledgeable.

2 years ago

Reply from ADT Solar

Hello Byron,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 23rd, 2022

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Verified Customer

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Daniel Poblete

Great install and did great job fixing the enlighten connection issues

2 years ago

Reply from ADT Solar

Hello Daniel,
Thank you for the 5 star review! I am happy you are pleased. Please give myself or any of the ADT Solar Team a call if there is ever anything else we can do to assist you in the future.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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Hurtis Nall

I don't like the fact that your company does not monitor systems anymore SunPro alway notified my when my system had a problem

2 years ago

Reply from ADT Solar

Hello Hurtis,
I am sorry to hear it sounds like you were not notified during issues with your system recently. Our team still does provide this service. I will attempt to learn more about why this alert was missed to help ensure it does not happen again in the future! If there is anything else I can do to further assist you please do not hesitate to let me know.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 22nd, 2022

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Verified Customer

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Karen Long Cantonment, FL

Recommended solar panel cleaner showed up on time and did a great job!

2 years ago

Reply from ADT Solar

Hi Karen,

Thanks for the great review! I am so happy you are pleased with your experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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Jimmy Farmer Bethune, SC

Everything was very professionally installed and the technicians were great

2 years ago

Reply from ADT Solar

Hello Jimmy,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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Bruce Auman Rotonda West, FL

Stayed on an issue that FPL created until the issue was resolved

2 years ago

Reply from ADT Solar

Hello Bruce,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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DONALD HUTTON Lanexa, VA

Because they've been helpful and the installation was quick and neatly done.

2 years ago

Reply from ADT Solar

Hello Donald,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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Andrew Huerta Simpsonville, SC

Bobby was great and go the Enphase back online. A huge help!

2 years ago

Reply from ADT Solar

Hello Andrew,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Verified Customer

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David Hiller

They competed the job in a professional manner.

2 years ago Edited January 10, 2024

Reply from ADT Solar

Hi David,
Thank you for the 5 star review. I am so glad that you are happy with your experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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Verified Customer

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Richard B Oklahoma City, OK

All contractors and representatives wereTimely and professional

2 years ago

Reply from ADT Solar

Hello Richard,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Verified Customer

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Theresa Borror Mount Sterling, OH

Very easy to work with. They explained everything that I asked about.

2 years ago

Reply from ADT Solar

Hi Theresa,
Thanks for the 5 stars! We are here if you ever need us.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCommpanies.com

May. 24th, 2022

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