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ADT Solar Reviews

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7.2

Overall Score

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Christopher Hawkins Omaha, NE

overall a good experience - however after nearly a year I am still waiting for everything to be working correctly.

2 years ago

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Reply from ADT Solar

Hello Christopher,
Thank you for the review. I would love to look into these lingering issues for you! Will you please send me an email with the details and I will jump on it right away. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 23rd, 2021

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Robert Giese Pensacola, FL

The panels have been installed and the co cubit turned on. No one ever explained to me what my responsibility is or how I interact with the power company. I feel let down.

2 years ago

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Reply from ADT Solar

Hello Mr. Giese,
Thank you for the feedback here. I am very sorry to read that you feel let down! I have asked the team to reach out to you ASAP to explain everything in complete detail for you and ensure you are comfortable with how your system works. Please do not hesitate to reach out to me directly if any additional questions or concerns come up. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 11th, 2021

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Lonnie Jones Missouri Valley, IA

Customer service, During install I was up dated weekly, Just over all experience

3 years ago

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Reply from ADT Solar

Hello Lonnie,
Thank you for the 5 star review! I am so glad that you are pleased with your experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 1st, 2021

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william bell Ennis, TX

did everything they said they would. install crew was great and cleaned up well.

3 years ago

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Reply from ADT Solar

Hi William,
Thank you for the review! We always want to do a great job cleaning up and leaving our customers homes in better shape than we found them. Thanks for the awesome review!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 1st, 2021

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Celia North Little Rock, AR

They answer my questions when I ask them. Installation went very well and very quickly.

3 years ago

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Reply from ADT Solar

Hello Celia,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Ronald Saint Louis, MO

I really had no no issue with anything. It was very smooth, and they were in and out in one day.

3 years ago

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Reply from ADT Solar

Hi Ronald,
Thank you for the 5 star review. I am happy to read that things went very well. Thank you for choosing Sunpro!!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Anonymous San Diego, CA

My son recommended them. They were able to install it very well. I haven’t had any problems yet.

3 years ago

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Reply from ADT Solar

Hello There,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Shawn Wichita, KS

All they have is major brand items and the price and warranties are good. There is some lack in the communication.

3 years ago

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Reply from ADT Solar

Hi Shawn,
Thank you for the review. I am sorry to hear about the communication issues. We are always working to get better and it is frustrating when we fall short. It is important to us to offer name brand equipment and industry best warranties. Don't hesitate to reach out to us if we can ever be of assistance to you. We are here and happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Martin Saint Robert, MO

They are really great. My questions are answered as soon as possible. Things have gone smoothly.

3 years ago

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Reply from ADT Solar

Hello Martin,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Melissa Bridgeman Benton, AR

I think they are a great company so shouldn't be dinged for learning curves like communication.

3 years ago

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Reply from ADT Solar

Hello Melissa,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Dave Gruennert Plano, TX

Very happy with my experience with SunPro, although there’s always room for improvement.

3 years ago

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Reply from ADT Solar

Hello Dave,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Willie F Jones Hinesville, GA

Actually, Sunpro provided a great installation of solar system and others in company provide great assistance

3 years ago

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Reply from ADT Solar

Hello Willie,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Brandie Powell Lyons, GA

Like the product like the knowledge of the people installing and selling the system.

3 years ago

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Reply from ADT Solar

Hello Brandie,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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RICK miller Carrabelle, FL

Very professional from start to finish - top notch service and used best products on the market

3 years ago

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Reply from ADT Solar

Hello Rick,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Lisa Yoder

They were great to work with from start to finish. Very attentive and informative.

3 years ago

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Reply from ADT Solar

Hello Lisa,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Melissa Bridgeman Benton, AR

Good product, only thing I would work on as a company is better communication on the project side!

3 years ago

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Reply from ADT Solar

Hello Melissa,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Jjosephbrown Chesapeake, VA

Because they are extremely professional leave professional and answer all questions when I ask

3 years ago

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Reply from ADT Solar

Hi Joseph,
Thank you for the great review. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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DR FOUGERE GORDON PHD Killeen, TX

Outstanding company who has delivered a superior product that is exceeding our expectation.

3 years ago

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Reply from ADT Solar

Hello Dr. Gordon,
Thank you for taking the time to leave a great review. I am very glad you chose Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Kenneth Fietz Clearwater, FL

Great-outstanding job in getting the work done. Customer feedback , communication and resolution of issues can use some refinement.

3 years ago

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Reply from ADT Solar

Hello Kenneth,
Thank you for the review. I am sorry to hear we didn't give the 5 star experience in several areas that we expect from our team. If there is anything I can do to help with your experience at this time please do not hesitate to let me know what can be done. Thank you so much for choosing Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 8th, 2021

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Lisa Kingston, OH

Customer service has been very patient and supportive. They offer the best package.

3 years ago

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Reply from ADT Solar

Hello Lisa,
Thank you for the incredible review. I am so glad that you are happy with your Sunpro experience!!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Michael

Great customer service very engaged throughout the entire process. Extremely responsive.

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Michael,
I am very sorry to hear about this problem right out of the gate. If you please send me an email with your property address I will take a look into our solution here and make sure we are actively and quickly working to get resolved. Sorry you had this problem but I can assure you we will stay committed to ensuring your system works properly for the life of your agreement!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Michael Horatio, AR

They have done excellent work and they have the top financing. It is well maintained.

3 years ago

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Reply from ADT Solar

Hi Michael,
Thank you for the 5 star review! I am very glad to read that you are please with your experience. Please do not hesitate to let me know if there is anything else I can do to further assist you.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Steve Houston, TX

It works. Once we got going, it took about xix months to the part, installation went very smoothly.

3 years ago

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Reply from ADT Solar

Hi Steve,
I am glad it is up and working! It sounds like it took longer than what we would have hoped for but I am glad you are happy with the end result. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever be of assistance.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Wayne San Angelo, TX

It looks good. Customer service is easy to talk to. It was easy to get it installed.

3 years ago

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Reply from ADT Solar

Hi Wayne,
Thank you for the 5 star review! I am glad to hear the process was easy and that you are please. We are here if you need us!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Donald Alexander, AR

They make it so you know what is going on in the process. Installation was good.

3 years ago

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Reply from ADT Solar

Hello Donald,
Thank you for the 5 star review. I am glad to hear you are pleased with your Sunpro experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Avis Elkins, AR

I appreciate that customer service would good at keeping me informed and installation went well though it took a long for them to get around to it.

3 years ago

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Reply from ADT Solar

Hello Avis,
Thank you for taking the time to leave us a review. I am glad that we did a good job at keeping you informed but am sorry to hear it took a long time. There are many moving parts in a solar installation from creating designs to obtaining permits and approvals from the utility company. We work hard to get it all accomplished as quickly as possible but sometimes things don't move as quickly as we would like. If there is anything I can do to further assist with your experience, please do not hesitate to let me know what I can do!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Carl Wardlaw Jr Vidalia, GA

They keep me informed of what they are doing considering the work have not begun.

3 years ago

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Reply from ADT Solar

Hi Carl,
Thank you for taking the time to give us a 5 review. I am happy to see you are pleased with your experience so far. Please do not hesitate to reach out to me directly if there is ever anything I can do to improve your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 13th, 2021

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star star star star star

Merry Keller Hurst, TX

Very professional business. They answered my questions very quickly and that is important to me.

3 years ago

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Reply from ADT Solar

Hi Merry,
Thank you for the 5 star review. I am very glad that you are pleased with your Sunpro experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly. I am here and happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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star star star star star

Mary Rogers Melbourne, FL

Very professional and friendly employees. Always replies to questions and concerns fast.

3 years ago

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Reply from ADT Solar

Hi Mary,
Thank you for the perfect review. We work hard to get timely responses to our customers. I am glad you felt we did a great job!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Ronald Fowler Clearwater, FL

A little slow with the installation. Signed contract in mid-Nov, Not producing power until Apr 1, 2021

3 years ago

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Reply from ADT Solar

Hi Ronald,

I am sorry to hear that things took a little longer than expected. Thank you for the review. If there is anything I can do to help turn your experience into 5 stars, please just let me know what I need to do. I am here and happy to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Elma D Allen Nacogdoches, TX

You check up on me and what progress I've made, which is more than other companies do!

3 years ago

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Reply from ADT Solar

Hi Elma,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Curtis Davis Pensacola, FL

It's an easy use system, and the time from contract to install and to operation was reasonable.

3 years ago

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Reply from ADT Solar

Hi Curtis,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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star star star star star

Paul Knapp Santa Fe, TX

Total Wow from first contact thru installation thru today. You achieved your goal with me.

3 years ago

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Reply from ADT Solar

Hi Paul,
Thank you for the incredible review. I am very glad you are pleased with your experience. If you ever have any questions please do not hesitate to reach out to myself or any of the Sunpro team. We are here and ready to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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star star star star star

Tomas Collazo Lancaster, TX

Lee was exceptional! Very honest from the beginning and didn’t try to upsell anything.

3 years ago

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Reply from ADT Solar

Hi Tomas,
Thanks for the perfect 5 star feedback. I am very glad you chose Sunpro as your solar provider.

Blake Hazelrigg Senior Manager BHazelrigg@TheProCompanies.com

May. 20th, 2021

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star star star star star

Russell D. Wilson, MS Manhattan, KS

Friendly, courteous, service. Installation day was a breeze, in, out, and no mess left.

3 years ago

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Reply from ADT Solar

Hello Russell,
So glad you chose Sunpro to help you power your home with the sun! Happy solar.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Sal Leto Cape Coral, FL

I do not always get responses to my calls. Left a message two weeks ago and have not received a call back.

3 years ago

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Reply from ADT Solar

Hi Sal,
I am sorry to hear you have had trouble getting responses. I would love to answer any question you may have. Please reach out to me directly using my contact info listed below.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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star star star star star

Stacy Crawfordville, FL

The product is doing what I was told it would do and producing the way it should

3 years ago

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Reply from ADT Solar

Hi Stacy,
Thanks for the great 5 star review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Claudio Gonzalez Apollo Beach, FL

Because they stand behind their product and they have excellent customer service experience

3 years ago

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Reply from ADT Solar

Hi Claudio,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Bruce Goodbred Pensacola, FL

Great service, the installation crew was very friendly showed me everything I needed to know.

3 years ago

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Reply from ADT Solar

Hi Bruce,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star_border star_border

William Robert Vrastil Lake City, FL

The project took a long time to get started, the system was mis-wired initially, and I am still having several roof leaks

3 years ago

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Reply from ADT Solar

Hi William,
I am very sorry to hear you have had multiple issues from your installation. I have asked our team to look into this immediately for you and work toward a resolution!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Edward Gaskin Branford, FL

Dedicated staff, willingness to work with you on purchasing the necessary insurance

3 years ago

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Reply from ADT Solar

Thanks for the amazing review, Edward! We work hard to get this kind of feedback!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Forrest Allen Austin, TX

Great service, great communication, response times to questions was more than timely.

3 years ago

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Reply from ADT Solar

Hi Forrest,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Tim Lees Summit, MO

Highest price on solar. If that included battery back up the price would be good

3 years ago

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Reply from ADT Solar

Hi Tim,
Thanks for the review. We are confident we deliver the best customer experience in the industry and pair that with the highest quality components. If you would like to review your proposal with me, I am glad to take a look at it with you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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star star star star star

Todd Rosenberger Bonaire, GA

Answered all my questions and now I have a complete understanding how the system works

3 years ago

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Reply from ADT Solar

Hi Todd,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Judi Lundmark Panama City, FL

They did everything they said they would in a timely matter, answered all our questions.

3 years ago

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Reply from ADT Solar

Hello Judi,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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star star star star star

Robbie Hall

They were helpful in all areas, polite Courteous respected others and knowledge other job

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Robbie,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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star star star star star

Doug Goldammer

From the 1st appt until the install, it was painless. Our salesman and install crew were awesome.

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Doug,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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star star star star_border star_border

Levi Carroll Crestview, FL

Still waiting on the $1,000.00 deposit to Gulf Power for transition period and waiting on reimbursement for paying when panels were not on.

3 years ago

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Reply from ADT Solar

Hi Levi,
Is this still the case? I would love to assist you with this. Please email me the details and I will look into it for you and help get this resolved right away.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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star star star star star

David Parish Searcy, AR

They follow through with what they say. Had a problem and they resolved my issue very promptly.

3 years ago

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Reply from ADT Solar

Hi David,
Thanks for the 5 star review! I am very glad to hear you have received very quick resolution with all areas of concern! Please do not hesitate to reach out to me directly if there is ever anything I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Verified Customer

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Review Source

star star star star star

Fred Munden Port Saint Lucie, FL

Very responsive, need better understanding of what my current electric be should be reduced to.

3 years ago

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Reply from ADT Solar

Hello Fred,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021