ADT Solar: Read 1,443 User Reviews From Real Homeowners

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Verified Customer

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Mark Ferris Abilene, TX

System isn't being able to be monitored and can't get anyone to return calls or messages so people in Texas are s.o.l. Cause their in Louisiana from what I'm told

3 years ago

Reply from ADT Solar

Hi Mark,
I am sorry to hear you are having problems. I would love to help you out. Will you please send me an email with your property address and the problems you're experiencing so I can look up your account and ensure our service team helps get this resolved for you? Thanks!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Johnny Walker Carlsbad, NM

I was told that after the first of the year I would never receive a bill from XCEL anymore, that I would only be making payments on the solar panels. And when the solar panels were paid off I would not see any bills for electricity. I called Sunpro's office today and they told me I would always get an electric bill if I was on the grid.

3 years ago

Reply from ADT Solar

Hello Johnny,
Thank you for the feedback. I am sorry to hear that the utility billing was not clearly explained to you. I have passed your feedback on to a leader in our Customer Service department to have them get you more help and the answers you need to find the value in your solar project. Please do not hesitate to reach out to me directly if there is anything else I can do to help with your solar experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Tina White Gaston, SC

The installation was completed quickly and done well but the backoffice folks didn't send the Interconnect Application to Dominion Energy so my system is still unusable. They still have not provided all the information requested by Dominion Energy so I'm not sure when my system will be up and running.

3 years ago

Reply from ADT Solar

Hi Tina,
Thank you for bringing this to my attention. I have passed the delay on to our Interconnection department so they can help to prioritize this for you. I am sorry for any delay. Please do not hesitate to let me know if there is anything else I can do to further assist you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Dave Maurice Weatherford, TX

Great service, professional installation. Love seeing that meter run backwards. Salesman was awesome

3 years ago

Reply from ADT Solar

Hello Dave,
There is nothing better than seeing that meter going backwards and filling up that "solar piggybank"! Thanks for the review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Verified Customer

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Chad Hendrix Easton, KS

They had excellent service. We dealt with amazing people throughout the process and so glad we went with Sun Pro.

3 years ago

Reply from ADT Solar

Hello Chad,
I am glad to read you are pleased with our service and enjoyed your interactions with our incredible team. Thanks for the review!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Verified Customer

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Chad Hendrix Easton, KS

I really enjoyed the product and the people who work for the company! Everything from start to finish was great!

3 years ago

Reply from ADT Solar

Hello Chad,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Jeff DeLeon Georgetown, TX

I have had nothing but awesome representatives from SunPro come out and install my solar and batteries.

3 years ago

Reply from ADT Solar

Hello Jeff,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Gonzalez Ramiro Valdosta, GA

Great work, worked with our time frame, great costume service with follow up calls to see how things are going

3 years ago

Reply from ADT Solar

Hello Gonzalez,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Sonja Hewitt, TX

System is very good. It is a good deal. Installation was very good. Customer service can be hard to get a hold of.

3 years ago

Reply from ADT Solar

Hi Sonja,
Thank you for the 5 star review. I am sorry to hear you have had trouble connecting with our Customer Service team. If there is ever anything I can do to help, please do not hesitate to reach out to me at my email address below. I will work to get you help right away!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Verified Customer

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Michael Katy, TX

All the information I need. They manage to communicate well and I am confident. Tehya re absolutely professional.

3 years ago

Reply from ADT Solar

Hello Michael,
Thank you for the 5 star review! I know you had a choice in who would be your solar provider and I am very proud that you chose Sunpro. Please do not hesitate to reach out if there is ever anything I can do to assist with your solar experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Verified Customer

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Darrell Wichita, KS

They have good customer service and I like that it is made in America and they were smooth getting it installed.

3 years ago

Reply from ADT Solar

Hi Darrell,
Thank you for the 5 star review. I am very happy that you are pleased with your installation experience. We are here if you ever need us!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 2nd, 2021

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Verified Customer

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Cherilyn Spartanburg, SC

All the people that worked with me at SunPro have answered all my questions in a timely manner. I have learned a lot.

3 years ago

Reply from ADT Solar

Hello Cherilyn,
Thank you for taking the time to leave us a great very. I am very glad to learn that you found our representatives to be very knowledgeable. Please do not hesitate to reach out if there is anything else that I can do to help assist with your solar experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Gary Cairo, GA

Customer service answered all the questions and sounded like they were generally interested in helping.

3 years ago

Reply from ADT Solar

Hi Gary,
It is wonderful to learn you got all of your questions answered and that you are pleased with your experience. Please don't hesitate to reach out if anything else comes up. We are happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Amy Cairo, GA

Installation was fine but we have had problems with account managers not responding and some work not getting finished.

3 years ago

Reply from ADT Solar

Hello Amy,
Thank you for the review. I am glad to hear your installation went well. With that said, it sounds like communication should have been much better. If there are still any lingering issues, please send me an email and bring me up to speed. I would love to make sure everything has been taken care of to your satisfaction!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Lilybell Katy, TX

The staff is very professional and they follow through. I am impressed with how they navigate the quotes.

3 years ago

Reply from ADT Solar

Hi Lilybell,
Thank you so much for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Becky Wallace

We ran into several issues during the install and they took care of it and resolved it in a timely manner

3 years ago

Reply from ADT Solar

Hello Becky,
Thank you for taking a moment to leave us a review. I am glad to hear we were able to resolve everything in a timely manner for you! If there is ever anything I can do to further assist with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2021

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Verified Customer

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Wanda Cecil Columbia, SC

Really cut my power bill. Was under the impression I would have power when electricity went out but that's not the case.

3 years ago

Reply from ADT Solar

Hi Wanda,
Thank you for the review! I am glad to hear that solar has really cut your power bill. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to assist with your solar experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Verified Customer

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Canh Nguyen Bellaire, TX

Responded promptly. Everything worked well and was able to get my solar working prior to the Texas freeze

3 years ago

Reply from ADT Solar

Hi Canh,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Verified Customer

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Arelis Flores Kansas City, MO

Responsive to our questions. The installers respected no shoe policy by wearing booties inside the house.

3 years ago

Reply from ADT Solar

Hi Arelis,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Verified Customer

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john king Derby, KS

workers clean cut, keep me informed, answered ?, would recommend anyone, electrical workers excellant

3 years ago

Reply from ADT Solar

Hello John,
I am very glad that you are pleased with your decision to go solar with Sunpro. Thanks for the feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Verified Customer

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Von McClure Dallas, TX

Honest and friendly crew. Sales was not pushy and worked very hard to get the system the way we wanted.

3 years ago

Reply from ADT Solar

Hi Van,

I am so glad you have had a 5 star experience. Please don't hesitate to reach out to myself or any of the Sunpro Team if we can ever be of assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Verified Customer

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Ned Turner Jr Killeen, TX

It’s been very difficult too get every done to become satisfied customer I still do not know how I handle the pay for breaking the contract with Direct Energy

3 years ago

Reply from ADT Solar

Hi Ned,
I am sorry you have unanswered questions and I would love to help you out! Please email me at my address below and I will work to get answers for you right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 19th, 2021

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Verified Customer

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Chris Sheffler Niceville, FL

Comparisons were made between Sunpro and other suppliers. Sunpro was the best offer. So far, so good.

3 years ago

Reply from ADT Solar

Hi Chris,
We truly believe we are the best in the industry, too! And we work hard to make that happen. Thanks for the 5 star review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Sheila Wing Pensacola, FL

They were very professional and knowledgeable from start to finish and great at keeping me up to date on the progress.

3 years ago

Reply from ADT Solar

Hi Sheila,
Thank you so much for choosing Sunpro as your solar provider. Please don't hesitate to reach out to myself or any of the Sunpro team if you ever need assistance throughout your solar jourey!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Billy Dunnellon, FL

There when you have questions. Everyone throughout the entire process was ready and able to assist.

3 years ago

Reply from ADT Solar

Hello Billy,
Thank you for taking the time to leave us a 5 star review. I am very glad to see you are please with your Sunpro experience. The entire team is here and happy to help if you ever need us!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Cathy Miller Bartow, FL

Timely and professional installation. Once the work began, the project was completed in record time.

3 years ago

Reply from ADT Solar

Hi Cathy,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Gary W Olfers Marble Falls, TX

I am very pleased with the sales staff and install, and support staff, but I could use more info on selling back electricity.

3 years ago

Reply from ADT Solar

Hi Gary,
Thanks for the review. I am happy to help get you more info on selling back electricity. Please just send me an email and we will go from there!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Verified Customer

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Anthony DellaBella Port Saint Lucie, FL

Because they treat you like professional. Very polite and so far doing everything that they said they will do.

3 years ago

Reply from ADT Solar

Hello Anthony,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Verified Customer

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Ray Knoefel Peck, KS

I am having trouble with the online monitoring system, contacted the person that I bought system from, he was going to notify the program rep. still no response back, not sure why, but feeling not cared about.

3 years ago

Reply from ADT Solar

Hi Ray,

Are you still having these issues? I would love to help you with this. Please send me the details and I will work with our team to get this resolved right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Verified Customer

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Daniel Hope Panama City, FL

Outstanding Professionals ... entire process from start to finish. Just top notch group of pros in all departments.

3 years ago

Reply from ADT Solar

Hello Daniel,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

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Verified Customer

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Susan Scott, AR

They do exactly what they say they are going to do. They are very on top of the process. Their warranty is good.

3 years ago

Reply from ADT Solar

Hello Susan,
I am glad to hear that we have been with it and on top of things! We pride ourselves on the product we offer and the industry best warranty is a huge part of that. Thank you for the great review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Anonymous Chidester, AR

Right now we are beginning to see the results and enjoying them so I think we made a wise decision. It is very professional work.

3 years ago

Reply from ADT Solar

Hi there,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with your experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Alexander Hot Springs Village, AR

From everything I have found out about the company I am quite pleased with them. We appreciate the professionalism.

3 years ago

Reply from ADT Solar

Dear Alexander,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Dan Edinburg, TX

I liked the presentation by the person who sold it to me. However, communication was limited after the system was installed.

3 years ago

Reply from ADT Solar

Hi Dan,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with your sales experience. Sorry to hear about the communication following! We are constantly working to improve and appreciate this kind of feedback. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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William Saint Peters, MO

Overall great customer service. The people are very friendly. I don’t have any difficulties with the system.

3 years ago

Reply from ADT Solar

Hi William,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Dutch Loris, SC

We’ve been having some problems with one of our panels and it took a while to get someone out here. The equipment is great though.

3 years ago

Reply from ADT Solar

Hi Dutch,
Thank you for taking the time to leave a review. I am sorry to hear you had an issue with 1 panel but I am glad to hear we got it fixed for you. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Milton Saint Louis, MO

My electric bills is actually higher than it was before. There is a lack of communication. When I’ve called to get assistance they don’t contact me back.

3 years ago

Reply from ADT Solar

Hello Milton,
I am sorry to hear you have had a rough experience. If there is anything I can do to help turn things around for you, please do not hesitate to reach out to me directly! We really care about our customers experience and will work hard to make everything right for you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Barbara Ponce De Leon, FL

On the phone when you need them they are very nice. I have not had much trouble but I know they are there if I do. It is a good company.

3 years ago

Reply from ADT Solar

Hi Barbara,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Chris Niles Laurel Hill, FL

Excellent service and customer service. Since calling Sunpro they were always helpful and knowledgeable.

3 years ago

Reply from ADT Solar

Hello Chris,
I am very pleased to hear you have enjoyed your Sunpro interactions. I know that you have a decision in who you want your solar provider to be and I am very thank you chose us! Please let me know if there is ever anything I can do to help with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Verified Customer

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Julius Wilson Dallas, TX

Their costumer service was top notch for me and they were very professional and a couple of them ate dinner with me.

3 years ago

Reply from ADT Solar

Hello Julius,
Thanks for having the team over for dinner! That's awesome and I am glad to hear you have had a wonderful experience. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

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Verified Customer

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james wallace Hot Springs National Park, AR

The electric bill has decreased with the short winter daylight sun exposer. It is really to soon to fully evaluate the system.

3 years ago

Reply from ADT Solar

Hello James,
As the days get longer and longer, you will really see your production pick up. We are almost to those "solar harvest" months! Thanks for the review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Verified Customer

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Charles Williams Sandia, TX

Everybody I met treated my wife and I with respect and they were very efficient and experienced at their jobs.

3 years ago

Reply from ADT Solar

Hello Charles,
Thank you for leaving us a 5 star review! I am very glad to hear you are please with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Jon Cabot, AR

Because they done a fine, my first Electic bill was a CREDIT OF $283.00, can‚Äôt ask for better, we are very happy!

3 years ago

Reply from ADT Solar

Hello Jon,
You can't beat that! Talk about a huge credit. Thank you so much for the review and for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Francis Stegemeier El Paso, TX

SunPro was very professional, courteous and they were on time for every appointment and work they needed to complete.

3 years ago

Reply from ADT Solar

Hi Francis,
Thank you for the 5 star review. I am glad to hear that you are pleased with your project so far. Myself and the rest of the Sunpro team are here and prepared to assist you if any questions ever come up. Please don't hesitate to reach out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Eric Metzler Datil, NM

Solid, professional installation. Only minor issues with the product. Installation and setup took a while partly due to remote location.

3 years ago

Reply from ADT Solar

Hi Eric,
Thank you for the review! I am glad to hear you are happy with the installation. If there is anything I can do at this point to help turn your experience into 5 stars, please just send me an email with the details and I will be happy to work on that for you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Shane Pennington Edmond, OK

Great company, Great people. Kept me inform through the entire Process. Very knowledgable about their product

3 years ago

Reply from ADT Solar

Hi Shane,
Thanks for the great review! I am so glad you chose Sunpro as your solar provider. The Sunpro team works hard to deliver a great customer experience and it is awesome to get this kind of feedback. Myself and the rest of the Sunpro team are here and happy to help if you ever need us.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Verified Customer

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Rex Fogle Mount Dora, FL

No pressure sales, 5 CS, someone always responds when a a question comes or concern is posted on their FB page

3 years ago

Reply from ADT Solar

Hello Rex,
I am glad to hear you have enjoyed going solar with us! We are here and happy to help if and when questions come up about your solar project. Thanks for the 5 star review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Verified Customer

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Donna Hendershot Mabelvale, AR

Their service techs are 4. It took several months to get them out to our house. The service tech are great.

3 years ago

Reply from ADT Solar

Hello Donna,
I am glad to hear you had a positive experience with our technicians. Thank you for taking the time to provide feedback on your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Verified Customer

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CurtisA Ayrey Rockledge, FL

3 years ago

Reply from ADT Solar

Hi Curtis,
Thank you for the perfect review! I am glad to hear we delivered on our commitments and you enjoyed your experience. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 3rd, 2021

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Verified Customer

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Shana Davis Carbon, TX

Did what they said in timely manner. Did not bring daylight bulbs as promised sent soft white, we don‚Äôt use those.

3 years ago

Reply from ADT Solar

Hello Shana,
Thank you for the feedback. I am glad to hear that we were timely and am sorry to hear about the light bulbs! If there is ever anything I can do to further assist you, please do not hesitate to reach out to me directly and I will be happy to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 3rd, 2021

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