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ADT Solar Reviews

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7.6

Overall Score

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Nathaniel bell Orchard, TX

Friendly people,very Informative, prompt, fast setting up equipment

3 years ago

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Reply from ADT Solar

Hello Nathaniel,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Barry Lawson

String inverter lower strength panels. There is newer and more advanced equipment available.

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Barry,
We work hard to keep up with the latest and greatest. Right now our systems are installed with microinverters and new high efficient LG panels. If there is anything I can do to further assist with your Sunpro experience just let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Jesse Thacker Beaumont, TX

Continues to check up on a system that has been installed over 4 years ago

3 years ago

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Reply from ADT Solar

Hello Jesse,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Sonya Collins Panama City, FL

Still waiting on my money they promised for cutting down some trees. Also rebate they said I would get.

3 years ago

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Reply from ADT Solar

Hi Sonya,
If you are still waiting for this I would love to help get you a timeline update. Will you please send me an email with your property address and the details? I will then get with our Accounting team to make sure this gets issued to you in a timely fashion.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Frank Tresnak Payson, AZ

Quality and support, access to answers, quality of installation

3 years ago

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Reply from ADT Solar

Hello Frank,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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James Franceschetti Jr Apopka, FL

Everything they did was perfect and they were very professional.

3 years ago

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Reply from ADT Solar

Hello James,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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star star star star star

Jerry Johnson Leander, TX

They worked extra hard to get permission to install one problem after another

3 years ago

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Reply from ADT Solar

Hello Jerry,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Dennis Doering Arnold, MO

I got what I contracted for and it works like they said it would.

3 years ago

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Reply from ADT Solar

Hi Dennis,
This is wonderful to hear. I am glad to hear you have had a 5 star experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Retha Wathena, KS

They were professional but friendly. Kept me informed as to what was going on

3 years ago

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Reply from ADT Solar

Hello Retha,
Thank you for the review! I am glad you are pleased with your Sunpro experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Juan Garza

Had some issues with my roof installation and I am still owed a cover for one light in my closet that was not replaced.

3 years ago

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Reply from ADT Solar

Hello Juan,
I am sorry to hear there were a few issues that came up during your install. I want to ensure we get this resolved right away for you. Will you please send me an email with the property address where you had solar installed so I can locate your account and ensure the team is working to get this fixed. If there is anything else I can do to help with this situation, just let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 15th, 2021

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Eli Adkisson

the salesperson was very professional and answered all my questions.

3 years ago

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Reply from ADT Solar

Hello Eli,
Thank you for taking the time to leave a great review. I am very glad you chose Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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milton allen Katy, TX

They do the best they can to get you what you want just might take some time

3 years ago

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Reply from ADT Solar

Hello Milton,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Douglas Sturla Pensacola, FL

They are great, They were there on time and completed in record time.

3 years ago

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Reply from ADT Solar

Hello Douglas,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Mark Ferris Abilene, TX

Can't get my salesperson or account coordinator to return my calls or answer questions

3 years ago

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Reply from ADT Solar

Hi Mark,
I am very sorry to hear you are having trouble connecting with your sales person and account coordinator. I would love to help you out. Will you please send me an email with your contact information and I will make sure we reach out to you right away. I want to ensure all of your questions are answered and that you have a direct line of communication in the future. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Gary Sweeney Copperas Cove, TX

Always kept us updated with each step of the installation process

3 years ago

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Reply from ADT Solar

Hello Gary,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Lawonna Alexander, AR

Great customer service. Installation went great. Nothing went wrong so far.

3 years ago

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Reply from ADT Solar

Hi Lawonna,
Thank you for the 5 star review! I am pleased to read that you are happy with your experience. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Gerald Fence Lake, NM

The equipment is good but I would like more information and I am still waiting for some help.

3 years ago

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Reply from ADT Solar

Hi Gerald,
I am very glad to hear you are pleased with the equipment. I am happy to help get you the additional info you need. Please send me an email at my address below and let me know how I can help! I want to make sure you get all of the information you need. Thanks

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Shonetta Kansas City, KS

The installer guys are very professional. Our panels have been complimented.

3 years ago

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Reply from ADT Solar

Hello Shonetta,
Thank you for the amazing review. I am glad you are pleased. Please let me know if there is ever anything I can do to help with your solar system experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Donald

Very professional and know there products and jobs very well

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hi Donald,
I am glad to read that you are pleased with your experience. Thank you for the 5 star review!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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star star star star star

Arthur

Very informative and responsive. Also flexible.

3 years ago Edited January 10, 2024

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Reply from ADT Solar

Hi Arthur,
Thank you for the review. I am glad to hear you are pleased overall. If there is anything I can do to help turn your experience into 5 stars, please don't hesitate to let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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James Blacksburg, VA

It takes a while for service people to get to my area but it does seem to be working well.

3 years ago

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Reply from ADT Solar

Hi James,
I am very sorry to hear it took longer to get to your area than expected. With that said, I am very pleased to read that the system is working well! If there is anything I can do to help turn your experience into 5 stars, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Bruce Saint Louis, MO

Everybody was knowledgeable and helpful. It seems to work as expected.

3 years ago

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Reply from ADT Solar

Hi Bruce,
Thank you so much for the 5 star review. I am very glad to read that you are pleased!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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John Trenton, SC

Installation was very smooth and it looks excellent but they could work on their customer service.

3 years ago

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Reply from ADT Solar

Hi John,
Thank you for the review. Glad to hear things went well on day of installation. I appreciate your feedback as well about our customer service. We are always working to improve! If you would like to share any specific details with me, please do not hesitate to reach out. Sometimes it is hard to pinpoint exact areas to work on and customer feedback is crucial for creating improvement. Thank you for choosing Sunpro as your solar provider!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Mike brookshire Decatur, GA

Guy who came out was nice but I was trying to cut my power bill and it was going to cost me more for the next 20 years, no saving for me

3 years ago

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Reply from ADT Solar

Hi Mike,
I am sorry to hear that you did not see the savings you were hoping for! There are many factors that impact savings from house to house. If you would look at this a little closer, I'd love to help you out. Just send me an email with your information and we will dive into it again.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jul. 23rd, 2021

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Fred Snowden Round Hill, VA

Professional, friendly, trustworthy and there was no pressure

3 years ago

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Reply from ADT Solar

Hello Fred,
Thank you for the wonderful 5 star review. I am very glad that you found the Sunpro team to be professional, friend and trustworthy. If there is ever anything I can do to help with your experience, please just let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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star star star star star

Carl R Charleson Punta Gorda, FL

They did an excellent job and addressed any issues that I brought up.

3 years ago

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Reply from ADT Solar

Hi Carl,
Thank you for the wonderful feedback. I am glad to hear that the team got everything addressed for you. I am so glad you chose Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Patricia Kng Burlington, NC

Our sales professional, Iain K, was the best from start to finish!

3 years ago

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Reply from ADT Solar

Hello Patricia,

Thank you for the amazing review about your experience with Iain! I will pass your feedback on to ensure he gets the credit he deserves.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Fal San Antonio, TX

They are nice and understanding but it just took awhile to setup due to covid

3 years ago

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Reply from ADT Solar

Hi Fal,
Thank you for the 5 star review. I am very glad that you are pleased with your Sunpro experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly. I am here and happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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star star star star star

Nancy Newsome Altha, FL

They did a great job and they were very helpful when I had a question.

3 years ago

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Reply from ADT Solar

Hi Nancy,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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dean blankenbeker Milton, FL

easy to work with, so far the panels are working as advertised but it's only been 3 weeks

3 years ago

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Reply from ADT Solar

Hello Dean,
Thank you for the 4 star review. I am glad to hear it is working as advertised. We are currently approaching the "solar harvest" season and you should see a huge impact to your electric bill. Thank you for choosing Sunpro.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Keith Varden Lake City, FL

Electrical work had to be re accomplished at the service connect before it could be inspected

3 years ago

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Reply from ADT Solar

Hello Keith,
Thank you for the review. I am sorry 100% of the work was not done on the same day but I am glad to see it was completed so you could get your inspection wrapped up. Please let me know if there is anything I can ever do to help with your solar journey!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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star star star star star

Sandie Walker Choctaw, OK

Friendly people who explained every step and made us feel very comfortable

3 years ago

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Reply from ADT Solar

Hi Sandie,
Thanks for the review. I am glad you have enjoyed your experience and felt comfortable!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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star star star star star

Oscar Sola West Palm Beach, FL

Delivered on all promises, timely and someone was always there.

3 years ago

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Reply from ADT Solar

Hi Oscar,
Thank you for the 5 star feedback. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Charlie Novosad Columbus, TX

The professional of the installation crew and explaining how everything works

3 years ago

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Reply from ADT Solar

Hi Charlie,
Thanks for the 5 star review! I am glad to read you are pleased with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Margaret S Latimer Choctaw, OK

Very professional. Addresses your needs honestly and quickly.

3 years ago

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Reply from ADT Solar

Hi Margaret,

I am so glad you have had a 5 star experience. Please don't hesitate to reach out to myself or any of the Sunpro Team if we can ever be of assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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star star star star star

James D. Laing Temple, TX

Delivered as promised. Very knowledgeable and products are good.

3 years ago

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Reply from ADT Solar

Hi James,
Thanks for the perfect review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Eric Williamson Norcross, GA

Great customer service and overall a trusted solar advisor.

3 years ago

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Reply from ADT Solar

Hi Eric,
Thank you for the great 5 star review. I am very glad you chose Sunpro as your solar provider!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Vickie Burrage Wimauma, FL

Great, sales person was excellent. Still text every now and then.

3 years ago

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Reply from ADT Solar

Hello Vickie,
Thanks for the feedback. I am glad you were very pleased with your sales person. I will make sure they get a shout out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Michael Cate Mena, AR

SunPro has done everything they said they would. Couldn’t be more pleased.

3 years ago

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Reply from ADT Solar

Hi Michael,
When you are pleased, we are happy! Thanks for providing us with this feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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star star star star star

Susan Burnicle Rosenberg, TX

Sunpro has been a pleasure to work with every step of the way.

3 years ago

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Reply from ADT Solar

Hi Susan,
Thank you for the kind review. I am glad to read you are really enjoying your experience with us.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Alan Lagrange, GA

I was impressed with how things started, scheduling the assessment and initial conversation but there was no follow up.

3 years ago

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Reply from ADT Solar

Hi Alan,
I am sorry to hear about the lack of follow up and would love to help address this for you. Will you please email me with details? Thank you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Michael Silva Abilene, TX

Great company to do business with, just needs a quicker responding time to questions

3 years ago

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Reply from ADT Solar

Hi Michael,
Thank you for the review. I am sorry we were a little slow with our turn around time but I am glad you have enjoyed your experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Paul Campbell Colonial Heights, VA

Communication process is poor. Customer required to initiate communications with repeated attempts due to lack of response.

3 years ago

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Reply from ADT Solar

Hello Paul,
I am sorry to hear we did not do well with communicating. I will review your project and look for any learning opportunities I can implement. Please do not hesitate to reach out to me directly if there is anything else I can do to help turn your Sunpro experience around!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Orlando David Sanchez El Paso, TX

Kind of smooth process through and continue feedbacks which helped with any question and/or concern

3 years ago

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Reply from ADT Solar

Hello Orlando,
Thank you for taking the time to leave a review. I know you had a choice in solar provider and I am very glad you chose Sunpro!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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anonymous Parrish, FL

Excellent work. Communication still needs some improvements.

3 years ago

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Reply from ADT Solar

Hi There,
Thanks for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Sarah Campbell Florence, SC

We just started with SunPro--so far so good. I like what I see and learning how it works

3 years ago

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Reply from ADT Solar

Hi Sarah,

I am glad to learn we are off to a great start! Please let me know if there is anything else I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Jon Spencer Richmond, TX

Still not active and no one can help with this. Really tried of this. Should be working by now

3 years ago

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Reply from ADT Solar

Hello Jon,

I'd love to help you here. Will you please send me an email with the details and I will work to help turn your experience around right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Zaleudiki Jones Cairo, GA

Nice people to talk to. Love the products that they use. Love the app

3 years ago

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Reply from ADT Solar

Hello Zaleudiki,
Thank you for taking the time to leave us a 5 star review. I am very glad to see you are please with your Sunpro experience. The entire team is here and happy to help if you ever need us!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Bill Koselka Hartwell, GA

Very professional, kept us informed of progress and any delays

3 years ago

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Reply from ADT Solar

Hi Bill,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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star star star star star

Rebecca Mattics Pine Bluff, AR

Everything is working as promised by the salesman with no unexpected delays

3 years ago

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Reply from ADT Solar

Hello Rebecca,
Thank you for taking the time to leave us a 5 star review. I am very glad to see you are please with your Sunpro experience. The entire team is here and happy to help if you ever need us!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021