DIRECTV got its start in 1990, and has since grown into a successful Fortune 100 company. They serve over 20 million customers in the United States and 16 million in Latin America, totaling over 37 million customers worldwide. The company offers over 190 full-time HD channels. Currently the consensus winner for sports programming, DIRECTV offers NFL SUNDAY TICKET, NHL® CENTER ICE®, and NBA LEAGUE PASS. They were awarded “#1 for Customer Service Satisfaction” according to the 2016 American Customer Satisfaction Index.

In June 2015, AT&T officially acquired DIRECTV creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before. Many also predict this merger will allow DIRECTV to compete with other cable/satellite companies and their bundling services—where the future of TV is potentially going.

The Good

  • HD DVR
  • Exclusive sports programming
  • Additional technology features
  • Watch in multiple rooms
  • Bundling and competitive pricing

HD DVR

DIRECTV is one of the leaders in the satellite TV industry, and they proudly showcase their HD DVR, the Genie, as the new great technology in viewing pleasure. The Genie can record up to five shows at the same time, a definite standout feature among leading DVR providers.

Exclusive Sports Programming

DIRECTV has an exclusive partnership with the NFL, offering the NFL SUNDAY TICKET to sports fans across the country. NFL SUNDAY TICKET shows all the live, out-of-market NFL games every week from your favorite teams. For more features and remote accessibility, you are able to upgrade to NFL SUNDAY TICKET MAX, offering highlights, the RED ZONE CHANNEL®, DIRECTV FANTASY ZONE CHANNEL™, NFL.com fantasy. NFL SUNDAY TICKET is included for a limited time on most initial sign up packages. When charged, costs range between $281.94 and $377.94. This package is a huge selling point, especially for individuals who have moved away from their favorite city and team and want to keep them a part of their weekends.

Not only does DIRECTV provide unmatched content streaming for every live NFL game, they also offer similar programming for the NBA, MLB, and NHL. These streaming services, while excellent for sports fans, are not exclusive to DIRECTV. All 50 states have access to DIRECTV and these excellent sports options.

Additional Technology Features

Tired of finding the schedules so you don’t miss any of your teams’ games or your favorite shows? Now the Genie will arrange a joint schedule of all of your games once you specify your teams. Outside of sports, the Genie will also recommend shows for your viewing based on your prior viewing history. Sometimes it is hard to choose what you want to watch, but DIRECTV allows you to do split screen with two shows at once, meaning you don’t have to miss a beat while figuring out where to place your focus.

Lastly, if you find a show that you know you will want to watch, but know you’ll forget about it if you don’t program it in the system, DIRECTV will let you search and save the program up to two weeks in advance.

Watch in Multiple Rooms

Another issue in the past was bickering over who got to control the remote. But now any iPhone can act as a DIRECTV remote, and up to four different shows can be watched in four different rooms at any given time. So if you have enough TVs in the house, you’ll never have to fight over watching your favorite show again. The Genie displays both HD programming and can be used to record shows. Better yet, those shows can be recorded in HD, meaning you can enjoy them fully without viewing them live.

Even though you can view different shows in multiple rooms, what about all of the extra equipment? With DIRECTV, all you need is a Genie Mini in each additional room. And if you have a Samsung or Sony Direct Ready TV, you actually don’t need any external devices to run multiple TVs through the network.

Bundling and Competitive Pricing

DIRECTV pricing varies by package. You can expect to pay somewhere between $50 and $187 depending on package chosen. Additional channels (like the NFL SUNDAY TICKET) may require additional costs.

Due to the recent merger between AT&T and DIRECTV, the future looks bright for customers being able to save money on bundling their phone and internet services with their TV programming. As time moves forward, we will know more how much value this will actually bring to current and future customers of DIRECTV. The future does look bright for customers being able to save more money and get more services in return for the future.

Learn more about DIRECTV

The Bad

  • Customer complaints
  • Equipment and service complaints

Customer Complaints

DIRECTV has a number of customer complaints, bringing up many similar service and experience issues. Before going with DIRECTV, be sure to do your homework and review these potential negatives of DIRECTV and the satellite TV industry as a whole.

Equipment and Service Complaints

DIRECTV is satellite-based, and is subject to all the disadvantages that come with a satellite system: reception is a the mercy of weather conditions. When there are heavy storms, you are more likely to have an effect on you satellite connection. Weather does not affect the quality and availability of cable or fiber optic programming to the same extent as satellite TV service. Be prepared to weather spotty connections during considerably adverse weather.

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, Once the first year of the contract is complete, year two can brings a heavy increase in monthly programming prices. Be sure to check what your price will be for the second year of service with DIRECTV.

The Bottom Line

DIRECTV has an incredible assortment of channels, and their initial promotional packages are hard to beat. Getting locked into NFL SUNDAY TICKET for free (first year of contract only), coupled with one of the highest picture quality available, for the first two years is a huge benefit for many; however, after the initial two year contract, it may be time to go hunting for a new TV service, due to price hikes. Be aware of early termination fees specified in your contract (up to $480), and also watch out for loss of reception during storms and money disputes with the big networks.

View Available Packages

More Information

DIRECTV Packages

Select

The price is $50/month for 12 months, regularly priced at $90/month. 150+ channels are available in this package.

Entertainment

The price is $55/month for 12 months (with a 24 month agreement), regularly priced at $101/month. Currently, they are running a special offer for $55 for 12 months. The package has over 155 digital channels, including all of the top entertainment and news channels, and three free months of HBO, STARZ, Showtime, and Cinemax. There is a free Genie upgrade, free professional installation, no extra charge for local channels, and no equipment to buy.

Choice

Choice runs for $115 per month (although they are running a special offer of $60 per month for 12 months). DIRECTV touts this 185+channel package as “the package that beats cable.” It includes everything from the entertainment package, plus 2017 NFL SUNDAY TICKET. Also, enjoy the ability to see thousands of movies with On Demand.

Xtra

Xtra is $124 per month, or $70 per month on their special deal. You get all that the Choice has to offer, plus an additional 45 channels. DIRECTV says that this is their most popular package.

Ultimate

Enjoy all that Xtra has to offer, plus 15 extra channels, all for $134 per month, or $75 a month under their current special.

Premier

DIRECTV’s biggest package comes in at $187 a month, or $125 a month under their current offer. This arrangement will have you happily viewing over 325 digital channels.

Contract Details

Promotions may last up to 12 months for DIRECTV customers, during which their rates will not increase. If you are not under promotion, however, there is no obligation on the company’s part to keep their prices the same. You can also lock in your DIRECTV price for 2-years when you bundle it with AT&T phone, internet, or wireless services.

Select

The contract is for two years, the first of which will cost $50/month. If you choose to renew your service after that, it will cost you $90/month.

Entertainment

The contract is for two years, the first of which will cost $55/month. If you choose to renew your service after that, it will cost you $101/month.

Choice

The contract is for two years, the first of which will cost $60/month. If you choose to renew your service after that, it will cost you $115/month.

Xtra

The contract is for two years, the first of which will cost $70/month. If you choose to renew your service after that, it will cost you $124/month.

Ultimate

The contract is for two years, the first of which will cost $75/month. If you choose to renew your service after that, it will cost you $134/month.

Premier

The contract is for two years, the first of which will cost $125/month. If you choose to renew your service after that, it will cost you $187/month.

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208 DIRECTV Reviews

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  1. User Score

    6

    June 13th, 2017 Salt Lake City, UT

    The product is good. Reliable tv. I hate how much I pay. My promotion pricing ended and my bill almost tripled. I can never find another deal. If I ever have a question on my bill, I dread calling customer service. Takes so long to actually talk to a real person. So many fees and taxes too. Wish it was cheaper and had better customer service.

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  2. User Score

    10

    June 12th, 2017 Salt Lake City, UT

    I loved DirectTV when we had it, there was plenty of channels to choose from, and I had no issues with the service. We had to stop our service because it was just a little much to pay for TV. We have gone with some cheaper alternatives. But if money is not an issue, I recommend DirectTV.

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  3. User Score

    0

    June 11th, 2017

    To start off I got DirecTV in October paying a certain price for my package and then two months later they raised the price of my bill at the first of the year. When I moved they wanted to charge me an installation fee and all my equipment was already set up. It took me speaking with five different people to finally get a service technician to come out and repair the satellite. Then we got AT&T Internet and the technician didn’t even make sure everything worked before he left so I called AT&T customer support and the customer support agent was supposed to reset our modem but instead reset everything so we lost everything on our DVR. Ever since AT&T bought out DirecTV we have had nothing but problems. After my contract is up i’m switching services.

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  4. User Score

    4

    June 7th, 2017 Mona, UT

    We got frustrated with many things about DirectTV, especially their customer service, so we switched to Dish Network.

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    1

  5. User Score

    8

    June 1st, 2017

    I enjoy direct TV. It is easy to record our shows on. We hate watching commercials and we don’t have to worry about missing our favorite shows. My favorite channels are the hallmark channels. My husband loves the MLB ticket. He never has to miss a Giants game. I didn’t rank it a 10 because there are a lot of channels we never watch. I wish we only paid for the channels we actually watch.

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    1

  6. User Score

    0

    May 31st, 2017

    They lie and make promises they cannot back up. Every month my bill is different! I have no movie channels at all.Been with them since 2007 and was happy but now they have changed.customer service is horrible! They hang up when you question them about your bill.When my contract is up im changing services.Sad.

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    1

  7. User Score

    6

    May 31st, 2017 Salt Lake City, UT

    Although I think any major Satellite TV company is robbing people, I have enjoyed usingDirect TV. This is what my family had growing up and we never had too many problems and the only time we did was because of severe weather.

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  8. User Score

    6

    May 31st, 2017 Salt Lake City, UT

    Although I think any major Satellite TV company is robbing people, I have had good experiences with Direct TV. This is what my family had growing up and we never had too many problems and the only time we did was because of severe weather.

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  9. User Score

    2

    May 25th, 2017 Danforth, ME

    Directv beats out all the others on technology and ease of use. The problem is that their business model is to irritate their customers until they are forced to leave. I had it for a year before I had a complaint about loss of service during rain, not just storms. The repairman hooked me up with an advanced receiver. It turns out that it was a lot more a month which started in twelve months but now I am tied into another 2 year contract. A year later my bill went from $80/month to $165/month because they gave me a receiver without which I didn’t have service. With me so far? I called them and got the run-around because rules are rules. Eventually I went with Spectrum for $120/month which includes high speed internet and will go up to $130 in twelve months. Oh, because I was locked into two years, I owe them $150. I had a friend visit last Saturday. He had the same problems. He said, you have a contract with them but they don’t have a contract with you. They low ball you but it doesn’t work so they give you better stuff and double their rates.

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    1

  10. User Score

    1

    May 23rd, 2017 Raritan, NJ

    I have had DirecTV since 2007. Since Att took over it just keeps going down hill. Every time you call customer service it takes you five minutes to even get a human. When you do get someone they ask a million questions some of which they should already have on there computer. Most times they are in India and tell you that there name is “Joe”… OK! You can barely understand them and they dont seem to understand what your talking about until you repeat yourself a few times. ( which I love to do)… They say no problem they will help and put you on hold four or five times. Then after 20 or so minutes they say they need to transfer you to another department to take care of this. But dont worry they made notes. So… They next person comes On and asks you they same dam questions you already answered. Then they have no idea what your calling for! What happened to the notes?… Explain yourself again. And waste 20 more minuted of your life!! Followed by being put on hold on and off for fifteen. Then before they fix the problem they try to up sell you movie channels. I politely say no I’m not interested and they keep bugging until you get angry. 65 minute phone call to fix something that they screwed up in the first place and assured me it would not happen in the first place. Come on Att this is the age of computers and doing things fast. Probably won’t be a customer for long!

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    1

  11. User Score

    0

    May 8th, 2017

    This company is the worse. I can’t even get the service that I ordered. I keep getting the run around every time I call and speak to someone. Get charged much higher than I was originally quoted over the phone.

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    1

  12. User Score

    0

    May 3rd, 2017

    These company needs to go down in flames they are so bad. The equipment is inferior and an average call to customer service is around 2-1/2 hrs!!!! I’ve had one a brief as one hr and a couple as long as 4-1/2 hrs. Now, when a receiver goes out, I just put the tv on antenna. I’d like to know what lawmakers thought it would be a good idea to take reliable free tv away from us forcing us into doing business with such crooked companies. Who regulates these crooks? Direct TV has charged me $125 for broken receivers they said did not have to be returned and then two months later, they charge you for not returning your broken receiver. Then, when you receive the replacement receiver, they extend your contract without your permission. I’m now waiting for a “contract specialist” to call me back – wonder how long that might take.

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    1

  13. User Score

    2

    April 20th, 2017 New York, NY

    All I wanted to do was ask about a “free” upgrade I was told that I was entitled to. I mentioned that I wanted to confirm that Free meant Free and that my monthly bill would not increase. I was told that there would be no changes to my bill.

    Then I get transferred to the confirmation line and what do you think? I am told that my monthly bill would go up by $13. I then had to cancel the upgrade. This is not the first time that I received incorrect information from a rep. It actually happens more times than the times someone actually gives me the correct info.

    It is as if one hand does not know what the other hand is doing. I honestly would leave this company if I had an alternative out where my home is located.

    I don’t have time to spend almost 2 hours on a call to have totally wasted my time.

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  14. User Score

    0

    April 19th, 2017 Ferndale, WA

    Been with DIRECTV for 21 years. Our bill has gone up to 6x what it was when we started. We never got a free system, ours was in the old day. $600 for system and $200 to install. Then, friends and family with service for only 3-4 years get substantial bill credits to not cancel service yet with 21 years of loyalty they tell us we don’t qualify for anything and the best they can do is $5 off per month.

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    1

  15. User Score

    0

    April 19th, 2017

    We are due a two year equipment upgrade as part of our service agreement. After an hour long conversation for a simple upgrade, the order was wrong. They tried to talk me into that equipment so they wouldn’t have to modify the order. When I refused they cancelled the order and said I would have to start over. I complained on social media. The social media agent contacted me. Over 24 hours later I am still verifying information with the FOURTH person. No closer to resolution. Consider yourself warned.

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    2

  16. User Score

    2

    April 19th, 2017

    was customer for 15 years x $180 per month, sent me to collections for one late month. Didn’t care when I cancelled.

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    1

  17. User Score

    0

    April 19th, 2017 North Las Vegas, NV

    They are awful and have the worst dvrs ever. They have ober 13000 complaints with the BBB and a consumer alert from them about frauding people. The only reason they are still around is because of the nfl package

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    1

  18. User Score

    0

    April 12th, 2017

    Television delivery is perfect but web access to account and access via DTV app is IMPOSSIBLE since ATT acquisition. They changed user names and passwords and nobody in CS can solve. Even they admit it’s been a nightmare.

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    1

  19. User Score

    10

    April 6th, 2017

    DirecTV was quick to respond to my tweet but they didn’t have to do anything. I simply forgot I had upgraded to the wireless set top box and had to pay extra. My service, and previous dealings with customer service, have been stellar.

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    1

  20. User Score

    1

    April 6th, 2017

    One of the worst companies I have ever dealt with. They billed me for $900.23 in hidden charges in the fine print. Manager lied about charges. Customer service would not answer questions. I was told I should have read the fine print closer.

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    1