DIRECTV
8.2
Overall Score
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Rosann Stanko Logan, UT
We have two problems that haven’t been ironed out.
1. The TV shows will periodically freeze while we are watching them for a few brief seconds and that’s annoying.
2. For close to a year we were unable to receive KSL because the two companies were negotiating a deal - or NOT negotiating a deal. We were told to call in to receive some money taken off our bill, but when we did, they only gave us $10 credit and 3 months worth of the Smithsonian channel and channels that go with it. The way the credits were given was by
Direct TV using ALL of their channels and dividing them up by the days missed, therefore we were penalized because we had a huge different package.
We should have been given a MUCH bigger credit in our opinions!
We do like the channels that we are receiving, though.
4 years ago
Review Source
Tracy Hill Draper, UT
We always go back to using Directv for our family because it gives us access to all the Channels that the entire family loves viewing. We stopped using directv for awhile but we quickly switched back because we loved it so much
4 years ago
Review Source
Reese Pleasant Grove, UT
I have used Directv for many years. They are easy to set up. I am able to pick and choose what channels and program is best for me. I like the free movie channels when I started, or when I move and bring it with me. I like the equipment, easy to use and up to date technology.
4 years ago
Review Source
nathan brewer Lehi, UT
We have had Directv for quite a few years now and have really good luck with them. Growing up in Oregon it seems like whatever tv my parents had always something wrong with it. Here in Utah there has been only a couple storms that has ever shut us down but it seems like it has never been for more than an hour or so.
5 years ago
Review Source
Hannah Thompson South Jordan, UT
Direct TV is nice because it is featured in a lot of apps. For instance, the ABC app allows you to login to TV providers to get commercial free options on shows. Not only does this network allow you shows and TV, it also can transfer to other networks to give you deals. It’s an overall good program it can sometimes be a little difficult to log into.
5 years ago
Review Source
Ray Lehi, UT
I’ve honestly had no issues whatsoever with my services. I get all the HD channels I want. Or really the ones I actually watch. I had an issue one time and called the member services line and they directed me through troubleshooting steps to get my tv working. Easy to work with.Honestly would recommend to anyone!!
5 years ago
Review Source
Tyree Newkirk Cedar Fort, UT
I use this service every day of my life and it’s the best thing that I have ever used there are so many channels and I never have to channel surf this is a really great service!! With the costumer service they’re really genuine and actually help you with your problems and even offer things to help benefit you more!
5 years ago
Review Source
Emma Orem, UT
I think that direct TV is very great. My family's favorite thing to do on it is to watch sports, especially football. I think it's cheaper than cable. I have seen in a lot of ads that say it is better than cable, and that made me happy that we have direct TV.
5 years ago
Review Source
Alyson Mansfield Lindon, UT
We changed from Dish to DirectTV and I've had nothing but complaints from my family. They just don't think DirectTV is as intuitive as Dish and my husband is a computer programmer and my boys are great with computers and devices. I'm not an expert so my expectations are much lower. I'm fine with DirectTV and the service and I feel like we've had better satellite reception, but here are their complaints:
When it's in alphabetical search they aren't finding all of their recordings. Latest recordings shows most everything they think but alphabetical shows much less.
They hate having to switch between menus to find the type of recording they want. They'd like the default to be all recordings on the first screen they look at.
They say FF and Fast Reverse, it's like a jump forward but only a shuffle backwards, they think these should be equal. They feel like Dish does a better job with FF and getting the result you want.
They hate the inital warning about inactivity and having to hit Select again.
They hate that sometimes they can't FF through a show's commercials (even though it's a show they told the TV to record).
They don't like that the jump forward button only goes 10 minutes forward at a time. And as you jump back it just shows you the last image so you don't know where you're at and it's hard to hit the right place.
Anyway, if we ever switch from DirectTV it'll be because the guys are nitpicky about the remote and DVR. The two things we use the most. Thanks!
5 years ago
Review Source
Whitney Hawkes Saratoga Springs, UT
We have switched back and forth between direct tv and Dish many times. The thing I like about dish is the selection of channels. They have more of the channels in their basic package that my family enjoys watching. They are however a little more expensive. I wish they recorded the prim time shows automatically and skip the commercials like Dish Network does.
5 years ago
Review Source
tini mapu Orem, UT
Directv is my favorite. They have great deals and is always running promotions. They really take care of you when something is wrong with my bill or services. They also help solve connection problems over the phone. They make it easy to change your packet anytime.
5 years ago
Israel Fox
I have had direct tv for so long but am seriously thinking about dropping them. Now two channels that show NFL games are blanked out because of negotiation's . Going to look into my options. Not happy
4 months ago
Teresa Bills Little Rock, AR
Good company, customer service is good as well. The only thing I do not like is when it rains or strong winds the signal is is lost
5 months ago
Aaron Anderson
Vast channel lineup, reliable service, exceptional customer support. Top choice for cable TV!
5 months ago Edited November 20, 2023
Stephanie Faenza Phoenix, AZ
Overall I had a lot of channels to surf through, but the price keeps increasing where I’m not sure it is worth it to keep it for how little we use the tv.
8 months ago
Verified Customer
Review Source
Diane Lawson Far Rockaway, NY
I enjoyed direct tv it had several channels to view gave me many give backs free rentals
6 years ago
TR5T Ormond Beach, FL
I stuck with DTV for a long while. they promised. promised!! $99 for a year when I asked to be disconnected, it was a little while later it went up to $109, $127 then $143. That's when I bailed. No real channel selection a lot of fluff I'd never watch. I detest the dishonesty and greed. No wonder people are dumping cable the scam is running full bore. I will never trust them again, ATT is as bad. Dangle the carrot then watch it grow live a weed.
9 months ago
Peter Land O' Lakes, FL
They had a lot of channels for the price. However, the picture of constantly started going out… In and out especially during rain. We decided we were not happy with them and chose to go to Spectrum. They would not and have never removed the satellite attached to the roof of our house. We asked numerous times and they said no every time. The satellite is still there.
9 months ago
Chad Thompson Cuyahoga Falls, OH
I've used DirecTV for a few years now they have good service not many problems with my TV service and the staff at DirecTV was very friendly and helpful
9 months ago
D Ackard Bonaire, GA
The service itself was acceptable - overpriced but acceptable. Be very cautious and clear when you decide to stop receiving DirectTV service. Do not use the word 'suspend' but only use cancel, even though the equipment has been returned and you can no long receive the signal, they will continue to bill you.
9 months ago
Aleshia Little Alachua, FL
I waited all day for them to come and install
my 5 tvs the guy did a look and go he didn’t get out to ring my door bell he jus kept going when I called to report him they gave me
A hard time my phone doesn’t get good
Service in my house the smart thing to do would to get out out the truck and ring the door bell this mf looked and kept driving no one apologized no one tried to help me
They can keep their cable tv I’ll go somewhere where I’m appreciate and wanted their customer service support center is really really not helpful!!!! And then to think I was gonna miss work two days in row to wait for them is straight crazy I have bills and kids!!!!I shared the video on my Facebook account everyone is disappointed!!!!
1 year ago
Bjhenn Veloso
I have spectrum cable for many years.
My cellular service is AT&T. First of all don’t get sucked in thinking AT&T give you cheaper deals that others. For the first 6 months it was cheaper but the turmoil starts after that because the rates goes up again. These companies doesn’t really care much about consumers all they care about is dollars signs and we consumers are just stupid enough to think.
Now I’m back to paying 122 a month.
Which doesn’t make sense. Back to the same boat that was about to sink and I jump right in.
This I tell you fellow consumers don’t get direct tv when you hear it’s cheaper because it not.
And don’t get sucked in to salespeople it’s better because it’s not.
1 year ago
Consumer Aurora, CO
If I knew how bad the company was, I would never have used them.
The customer service is pathetic, it took 7 telephone calls (after getting disconnected from one department to the next) and 6 hours to cancel the service. Customer service reps are horrible, the low levels are ok, but the supervisors and managermnet are rude, liars, and basically hate anyone who would dare cancel their service - they make it as hard as possible! When service was ceased, it took another 6 hours and multiple calls (all with the same issues as the first go-round) to request the information to return their equipment - we will see if they actually send it.
The quality of their product falls short of their claims, the reception you get literally depends on the weather: cloudy - crappy reception, rain - no reception, snow - no reception, and solar radiation can disrupt service for days. For the price they charge, definitely not worth it with other superior options today for 1/3 to 1/2 the cost with better products. If you have a problem, plan on spending an entire day just to notify them and hopefully have service resolution.
1 year ago
Susan Bowes Aberdeen, WA
i liked them but as a sattleite provider when the weather got bad the signal cut out they were pretty pricey also but a good value and great custmer service
1 year ago Edited December 16, 2022
Who Knows Baltimore, MD
DirectTV is a decent satellite cable company. I was with them for a long time before switching due to their increased pricing. The reliability of the service is okay but not the best.
1 year ago
MdNasim Al Sajjad Gaithersburg, MD
They are scammer. I was given a 90 dollar per month package for both tv and internet at 2016 by a salesman. I took the deal. After 1st month they have sent me bills 90 for internet and 90 for tv. I called the customer care, they said they will adjust from the next month. Next month again 2 bills came and some extra added bills. I called customer care, after talking with 3 of them, I didn't get any help. They denied my tv and internet deal. They have sent internet from frontier and now they said they never heard of the company. Then I found I was scammed by directTV. I told them to cancel my account. Now the funny story, they were asking 300 for early termination. I didn't pay. So they put early termination fee and their equipment charges on my credit report. My credit went down. Also frontier put early termination fee and their equipment fee to my credit report. After 4 years I was forced to pay those to build my credit. Be aware of those directTV scammer. Be aware
1 year ago
Billy Bishop Sarasota, FL
Ordered the free week deal. Cancelled my subscription “2 Days” before my deadline was up. Have screenshots to prove it. I never trusted DirectTv after what some family and friends have said. That’s why I just went with the free deal, for starters. So, I get a message from my bank saying, “my bank account went into the negative”, my phone just got turned off and my bank account, over-drafted. What happened…..DirectTV took my money out, without my permission and even though I cancelled. Ok, so, that’s not the fun part. I get in touch with them online and they say that I never cancelled. Even though I have the screen shots?? Why? No at DirectTv knows. I even tried to send them the screenshots of me cancelling, but they don’t care. So, now, they say, “They can’t cancel me online and I have to call an agent.” Even though I just explained to them, my phone got turned off. They were very rude and misleading at the least. D.O.N.T do business with DirectTv. They screwed my money, day, and need to find an online streaming service!! They are thieves!! YOU HAVE BEEN WARNED!!
1 year ago
Laura Brunetto
I give 1 star to direct TV, if I could give zero, I would. They keep raising the prices every couple of months and they are losing shows to the paid such as paramount plus, disney us, why raise your prices when we have lost at least 15 shows. Customer service or lack of is a other big issue. They hire people who can't answer basic questions about their available plans. Time to hit the road and leave direct. I'm not the only one leaving. 400,000 customers have already left people save your money and go to another company. We have been unhappy with direct tv gor years. No one wants to pay $150 a MONTH just to watch tv. That is just crazy!! The dish offers free equipment and direct tv wants to charge you for the same equipment for 20 plus years, even though it's paid off. Direct tv isn't thinking of their customer and they could care less about their customer. Direct tv better start caring or they will lose another 400,000 customers. I have quit caring about them and we are moving on, just like my brother did. and other family members , my next door neighbor did and many others. If direct tv cared about their customer, they could offer the equipment at a reduced rate or even free after so many years, the dish doesn't charge for their box,but direct tv is greedy!. I hate greedy companies so when my husband gets home tonight, it's bye bye direct tv. People need to know how greedy direct tv is. They don't give crap about their customers!! Our experience with direct tv has been a nightmare. The first 10 years, our service was crappy despite sending out one after another technician, despite sending out several different supervisors, etc. We put up with interrupted service for 10 plus years and now with the high prices, we are leaving a company that don't care.
1 year ago
Hoppy Waterville, ME
when i first signed up for directtv they were terrific to deal with however over the past 5-6 years they have turned into a typical large business who puts profits over customer service. I've made several calls to discuss their ever increasing bills, have cut the plan and eliminated TV from several rooms and the bill continues to grow. Calls offer no satisfaction. local tv that neighbors further away from the studio get the channel however at our home, which is closer to the studio don't. when questioned, the response is it's based on zip codes. Well if i'm closer to the studio and the other home is FURTHER away from the studio how can this not be LOCAL tv for us and it is for the other??? When calling to review other problems 'we are sorry for the inconvenience' is all you get but no steps are taken to address the problem or 'gasp' offer a credit for the days w/o service! Paying for a product but not being able to access??? Horrible...simply horrible. It's my hope that streaming community continues to grow and I didnt think i would ever say this but we didn't have this much difficulty with the local cable provider.... will be making a decision in the morning but be forewarned, read the reviews and choose wisely! AT&T / Direct TV is awful!
1 year ago
Bob from Willoughby Ohio Mentor, OH
Beware Direct TV charges you for services even after you cancel. My bill increased from 50.96 to 125.18 per month (because a promotion expired). I immediately called and canceled the service when I saw that bill. However, Direct TV said they could not prorate their next month’s charges based on when I canceled. As such they billed me for another full month at the high 125.18 rate even though I had canceled the service. This shows Direct TV has a business model of cheating its customers. Beware of promotions for when they come off they will make sure they get as much money from you as possible even if it means charging you for weeks after you cancel their service. Terrible company will never use again. Going to Sling TV
1 year ago
Warren Bakker Oak Park, IL
1. I received the email indicating that equipment had not been returned when in fact, it had been returned. I have email proof and tracking proof.
2. Once I found the correct tracking number (which was on a receipt that had the AT&T logo on it) the agent who I was talking to did not know what the tracking number meant. She called in her supervisor who also did not know what the tracking number meant. (because it had a letter in it)
3. Once I figured out what the tracking number meant (a google search) and sent that information to AT&T they finally realized that the equipment had been returned.
When I asked why I got the email , I was told that everyone who cancels directv gets the email. Part of the email that I received:
Unfortunately, we either did not receive your DIRECTV STREAM device(s) within the 14-day cancellation period or the device(s) you returned is damaged. In accordance with our policy, you will be charged:
• A non-return fee of $120 for the device(s) included in your service
• The remaining balance of $120.00 owed on your installment planThe total payment of {$120 + remaining balance} will
be charged to the payment method on your account on 04/27/2022.
4. I was promised that my credit card account would not be charged. It was.
I cancelled my service 3/15/2022 and returned the equipment on 3/15/2022 and I have proof of both.
1 year ago
Colleen Smith Oakdale, CA
After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Tons of perks for first time subscribers, none for loyal customers. And I don't know where they get the prices from, we were paying well over $200 for nothing special!! Prices go up and up on a regular basis! And customer service?? Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!
2 years ago
Mark Moser Greeley, CO
Came home this evening, turned to one america news, Direct TV apparently dropped it today after 20 plus years of being a customer just might have to change to dish. Not sure of the reasons for dropping OAN but if is from complaints of patrons my thought is don't tune in, after all I can care less that u carry CNN but I choose not to watch it and don't mind its part of what I pay for but I am pissed they dropped a channel I watch frequently.
2 years ago
Rick Rock Island, IL
Wish I didn't have to give this clip joint even one star. Had been a customer for over 10 years. I get an increase from $70 to $126 a month. I called and asked to go directly to their retention department. I told them I would accept a minor increase because I realize expenses go up. The lady does all her high drama calculations and comes back on the phone at $108. I asked if that was her best offer and she said yes, of course until I said not good enough I'm out. Then she told me she needed to check another option. Too late sweetie.......Bye bye losers. So as it stands, I have more channels than I ever dreamed were even available and I'm now spending $25 a month. I am very upset though....upset at myself for not doing this years ago. I let those crooks rip me off for a long time, but no more. I even added a little frosting to the cake. I told every person that I work with this story and I can tell you as of this minute, 7 people have told Direct to take a hike and are now enjoying more channels at less than a third of the price. Hey Direct, how's your business model working for you? LOL
2 years ago
enelson3903 Bowie, MD
I like the basic service with direct tv. The only problem is when the weather is bad, and you lose the signal. The cost of the service is reasonable, and their customer service is very helpful.
2 years ago
Kenneth Brooks Newburgh, IN
I liked the amount of live television stations provided by directv and the video on demand selections.
I did not like how their prices increased unexpectantly and their lack of willingness to work with me on a reasonable price for their service.
2 years ago
Joe Balnites Canton, OH
I love my football. There service has improved we still lose picture sometimes but not like it was. Everytime we had a problem we never had a long wait. Tv at the most was out partial day
2 years ago
Review Source
Keena Purce Ellicott City, MD
I paid to have direct tv installed on 12-27-21, I had my appointment canceled 5 times without being notified, when I called them to ask why no one showed up to install the equipment they said that my appointment was canceled but they couldn’t tell me the reason why. Finally on 1-19-22 I called to get a refund, I was on the phone for 2 hours after customer service made me talk to about 8 different people, finally I was told that I would be receiving a check in the mail and that money money could not be refunded back to my debit card. I have to wait for 20 days for my refund and they said that they could not give me a confirmation number for proof that I would be receiving a refund. They suck, they are a terrible company, I was told twice that a supervisor would call me within an hour but that never happened either. They sent me a bill for $135.00 but never came out to install the equipment. WOW !!!
2 years ago
AMOS Hodge San Antonio, TX
What I liked best about DIRECTV what is the price what I didn’t like about there service when I had problems with their equipment they were very slow about providing technical support
2 years ago
Sharpshooter814 Erie, PA
Terrible in many ways!! how do you come out to install the service, make up an excuse saying that the satellite can't be placed on the roof because its too "cold", show up the next week and just drive off, never even call or tell why? but charge my credit card & say that "you weren't connected to our service sir"..this company idk if they are just dumb or have a shortage of employees, but i really do understand why direct tv get the negative reviews they have. overpricing, scamming people out of the services they have been paying for years with direct tv, they deserve to get told the truth about their services because what they do to people and how they go about their services will never make sense to me. wouldn't recommend direct tv at all!!
2 years ago
Anne Lawton Chicago, IL
Ericel was absolutely wonderful working with my mom and me over setting up my new Roku tv. Extremely patient and pleasant. I can't say enough. She's a credit to your company.
2 years ago
Joe Arizpe TX
We’ve been having problems with our signal or dvr for 3 or 4 weeks. We contacted DIRECTV for service. They sent me a new DVR. I’ve tried to set it up but it requires me to call directv to complete setup. I called. All they do is send me from person to person, but nobody was able to complete the setup. They decided to send a tech to solve the problem. You need to be home from 8-5. Took a day off of work for this and the Tech canceled at the last minute. No reason given. Now they tell me I have to accommodate them at their convenience again. We decided to CANCEL their service
2 years ago
scott searcy Jacksonville, FL
Nothing but problems! 1st they combined with ATT, that's when problems started. It switched to ATT Live. Finally worked out crazy account log in issues after days and hours with customer service. Then they switched to Direct tv stream right as football season starts. I tried to upgrade my plan to include sports which would up being cheaper but wouldn't start till new billing cycle even though app said would start right away. Was on the phone with them for 1 1/2 hours for them to say bc it was a grandfathered account they couldn't do anything. Transfered me to 4 different people I could barely hear. On final person I was losing my cool so they hung up on me. I canceled my service and switched to Hulu. Opened a new account and service with sports started right away. ATT/Direct tv service and customer service is terrible and more expensive!
2 years ago
Douglas Gough La Marque, TX
We lost service error code 775 on a Thursday, We called and scheduled a appointment for the very next day for a tech to come out and diagnose and replace the faulty equipment, I took the day off Friday as I was informed the window for the tech to arrive was between 12-4, I waited until 4 nobody showed or called, so I called them and was told their tech was running late and he would arrive by 6, waited until 6 and still no show no call no communication form them, I called them back and was told their tech stop answering them and there was nothing they could do, they said they could come Monday which means I would have to take another day off from work to be home so they could make the service call, I guess direct tv thinks it's OK for their customers to continue to miss work day after day just because they make promises they can't keep, if I could give them 0 stars I would, we give them our hard earned money just to be lied to and treated like we are not valued customers!
2 years ago
David H Sigl Ludlow, VT
Worst customer service I've ever dealt with!!! I've been a long time, loyal customer since 1998. Always paid my bills ahead of time. So much so, that the last invoice (when I cancelled the service) I had accidentally paid twice. I've been trying to get my money back for 6 months. I followed all the equipment return requirements they provided and I have the tracking information that they received the equipment. Directv says they haven't received any of the equipment, even though I have proof. Not to mention, I used the label that they created and that it took over 26 days to get to them. So much for being a loyal customer.
2 years ago
Sarah Neal Lexington, KY
Very misinforming, shady, and we regret ever doing business with them. Good tv and product but management and billing is awful. Do not ever give them your debit or credit card for auto pay. Ever.
They will bill you months after cancellation and you will never get your money back.
The rates also change and then they will try and cut you a deal like we paid 80 per month and it suddenly went up to 142.
We needed to cancel due to job loss during pandemic and they talked us into suspending it. We were supposed to call when ready and able to resume and they started us back at almost double the monthly rate after 6 months without any communication at all. We also did not actually have cable as there were technical errors that were never fixed so we paid almost 300 dollars for no service.
We liked the cable, but after our experience, I do not believe we will ever do any services with them again. We have our phone through ATnT and are looking to switch simply because the companies are affiliated.
We also plan to get cable again when we financially get back on our feet, so between cable and phone, they are losing thousands of dollars from us.
I would not recommend.
(We cancelled our cards after this experience and the bank saidbwebwere the 5th person this month to cancel our debit cards because of direct tv. That's saying something.....)
2 years ago
Megan Munster, IN
Direct TV raises prices substantially when your promotional period is over. I set up disconnection services of services at the end of the month because the competition had a package that was 50% less than Direct TV for same services. A week after I set up the cancellation my Genie device "broke" and erased all of my recordings which I planned on catching up on before my service ended. Then they wanted to charge me $20 to send me a new device. Very disappointing to lose all the shows and be charged double what I was paying previously. There was no consideration taken by Direct TV for the loss of service. I was very dissatisfied with the customer service response.
3 years ago
Emmanuel Southside, TN
I had DirectTV for 2 years, our contract changed 4 times. Every 6 months our price jumped $10. We called them and explained that the changes were unnecessary, we had our contract form in hand as proof too. They eventually notice their errors but only offered me another package instead of lowering it on my actual program.
I even had to call them for charging us a movie twice when only rented it once. Too many errors for a multimillionaire business.
3 years ago
Magdalena Calza Tucson, AZ
If I could give zero stars I would. DIRECTV has provided the worst service that I have ever received. I had this service for 8 years, paying $150 a year and less and less channels. I would call them regularly to see if i could lower the cost by switching packages, but never could because the cheaper packages did not include local channels. There are additional fees for HD and local channels which other companies offer for free. I finally decided to cancel the service because it was too much and now they are making it so difficult. They are threatening to charge me $135 for not returning the equipment after I canceled, but they haven't sent the label so that I could return it. I canceled December 13, one and a half month later, they still can't help me send in the equipment. I get different answers each time I call customer service. They promised to send a box and return label, and the only thing I have received is a letter saying they will charge me for not returning the equipment. Save yourself the headache and the money, there are much better services that offer HD and local channels for free. DIRCETV provides a horrible service, I would never recommend them to anyone.
3 years ago
Mason Allen Pleasant Grove, UT
DirecTV has good satellite internet. I like that it is fast and reliable for the most part. Sometimes it struggles to load large files but the speed for the cost is pretty decent.
3 years ago
