DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.
In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.
DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states.
Read what other DIRECTV customers are saying about their service (below).
Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more.
DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*
In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.
The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.
The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.
With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.
DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels. You'll also need a 4K TV to access the 4K channels.
DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.
Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:
Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.
The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless.
The DIRECTV App can be downloaded from the App Store or Google Play.
When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.
Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:
Activation and Installation:
For each of the DIRECTV packages, there is a $19.95 activation fee.
While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost.
However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.
There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month.
At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver.
Cancellation and Deactivation:
Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480.
There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement.
If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.
DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.
HD Access Fee: For an additional $10 per month customers can receive HD channels
Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.
DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.
DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections as connections to local channels during considerably adverse weather.
Call our recommended rep over at DIRECTV below.
We had Direct Tv and the prices seemed to Increase every month. The channels offered were great but our charges got so high so fast we had to change providers.
Direct TV is good, If you never have to deal with the weather. They have so many channels available, but when the weather comes through I can’t watch anything
Directv is the best tv service, with amazing channels but with a medium price. the internet tied to it is not too good either
The prices are really high for not many channels. It is nice how you can get bundles though.
Clear and crisp connection. Good connection. Good and responsive customer service
Direct TV is a good TV company, the only thing that bothers me is the price for its services.
DIRECTV is a mediocre at best television provider. Their consistency is flaky and the customer service is flaky as well. These aspects do not want the price either. Would not recommend.
DirectTV was a good choice for my tv needs when I needed to catch up my shows I wanted to watch. The online service was nice and the price was good.
Great price for a wide variety of channels that I thoroughly enjoy. Good value for the quality.
Channels are great! I got a wide variety to watch in my package. Never had an issue with connectivity, highly reccomend.
I grew up with direct tv so I never paid for it but I always enjoyed being able to go onto all of the kids shows and watch Nickelodeon for hours! It was great being able to watch my shows at the click of a button
The times in my life that I have used DirectTV, it was very reliable. I recommend it.
Misleading no customer service no one was told the truth pass the buck
Payperview has a lot of really good options It has always been my personal favorite. Customer service does leave people on hold for a while some times but when they answer they’re happy to help
I love Directv, the only downside is that when it rains at times the signal does go bad, other than that I like it.
We had Direct TV for two years. They kept raising their prices and it definitely was not worth the money.
At & T bought Directv and it's is not a good company anymore. They have over doubled my bill in one month no changes but will give a new costumer a low rate. Have had them for over 25+ years all but 1 yr. Pay my bill early never late. So if you think they will help you as a customer dream on. This company service and equipment below par now. Wouldn't even go into the nightmare of trying to get them to my house after I moved. Kept sending tech to old address etc. Box goes out you have to mail it back and they send you a new box, so no TV till it come after 3 days or more.
KHALED A ELSAYED
After an hour and a half of phone conversation with multiple representatives/ bullies, I was informed that paying for a month in advance (even I do not have service) is in their policy and no one can change that and I have to pay. STAY AWAY FROM NOT SO DIRECTV.
I grew up with DIRECTTV which is why I love it! They had so many cool and interesting channels! Love it!
Loved Direct Tv and the NFL programs unfortunately they never got the PAC 12 network and we had to leave them.
DirectTV was always a good company for my family but the Package just wasn't worth the money now that I moved out, but I enjoyed it for a large family setting.
We want Pac 12 so we dont like direc tv during college sports times but we love it every other day! The plans are great and customer service is great when you call about a concern they help you out and even give you a deal. Directv is always on and has everything we want in cable TV - all the channels, connections, packages, extras.
We enjoy the variety of channels offered from basketball and football games to holiday themed shows. Super easy to record shows.
Hundreds of channels to choose from and excellent quality. Great prices and great quality for you to watch TV in style.
Cliche I know. But if I could give them no stars I would. If you want the worst customer service/support imaginable then please help yourself to their service. Every single time you call you will spend the first 10 minutes on the phone going through an automation system going through every prompt imaginable other than what you called them for. When you finally get an actual person on the phone they are 9,000 miles away talking to you from India. You can't understand them. They can't understand you. You both start to get frustrated and eventually one of you begins to get rude. This is not a one time occurrence. This is every time we called them when they messed up our bill and raised our rates through the roof. Absolutely crap service and customer service. Oh, and I'm sure as you already know with any dish when it rains you aren't going to be watching TV. This is definitely one of those companies/services that you get what you pay for.
only tv service my parents used for years and continue to use. will most likely use once I move out because it is so easy to use. was never a huge fan of satellite tv until we started using this
We moved to a new house and chose directtv as our provider the original deal was great included their NFL option, but once the time was off the price shot up and a lot of the service we had was gone unless we paid more. We switched providers at that point just because of the price. The service was good sometimes went out due to snow on the dish but overall it was fine.
I love Directv. My wife changed to cable a couple of years ago because it would be cheaper and it was awful so we changed right back. I just wish they wouldn't keep having the price wars. We do love Directv though.
I was with DirecTV for a few years. My biggest complaint is the inability to pick channels a la carte. I dont want to have to choose an entire package only to get 2 or 3 channels. As streaming has become a more and more regular practice, it became super easy for me to leave DirecTV and just pay for internet thru someone else and stream the shows I wanna watch. Much cheaper too.
I don’t Really have too much good stuff to say about Directv. They lock you into a two year contract, then raise the price after a year. You have to call them every month to get it lowered. And the service goes out every thunderstorm. It was a frustrating experience. I’m glad I switched companies.
Directv has been a very competitive and very reliable service network. However the prices are extremely steep.
My family and I have used DIRECTV for all of my life. DIRECTV is a very reliable satellite TV networking and will work with you just about all the time on getting updated receivers and new software.
My family has used Directv as a tv service for many years. It has been a great experience and allows for multiple recordings of shows. I would say the price is a little high, but has great quality.
When we moved houses DirectTv installed our TVs and satellite in about two hours. The representative was very helpful.
We used to have DirectTV, but were priced out of their service. They also didn't offer RedZone which is essential for football season at our house. We were not impressed with their customer service, they don't seem to care if your having problems or not. We don't feel that what they offer is worth the price that we paid.
Loved our direct TV and had this service for years. We recently switched to internet options but my kids miss having it. They loved to watch recorded shows and the ease of it.
Directv has an ok package, but they are more money than the other providers and they are always trying to charge me more.
Signed up for direct tv and it took 3 weeks to get it installed and 3 missed appointments.
We had Direct TV for a few years and overall the service was good. The only thing I disliked about it was the guide layout, and that I couldn't hide channels completely from the guide menu. In the end, we cancelled because the price went up significantly after our promotional period.
DIRECTV is awesome I use it everyday! If you have the app you can use it anywhere. All you have to do is dowload it on your phone or iPad.
I loved directiv when I had more time to watch tv. Since my divorce and had to do some budget cuts and worked too much to justify paying for something I didn’t use too often. But when I had their service I absolutely loved it. The cable box was super user friendly and never had any issues. Over the years it just kept getting better and better and easier to use.
I have used DirecTV for the past 3 years. I have the package with HBO + the basic plan. Most of the time there is something good to watch. However, I don't feel all the channels that I have is worth over $200 a month.
If I could leave negative stars, I would. I am currently moving and I called 2/13/2020 to discuss internet and tv packages for my new area. I wanted to proceed but I had an upfront cost. I asked the guy if the payment could come when I was paid and it happened to be the day of installation. I was told that this was possible and I questioned him several times but I was ensured that my payment would not come out until when I said. I was checking by bank account a few days later and noticed the charge. I called my bank and they reversed it because it was not what I was told. I called and I became upset with the representative when she said that they do not do it that way and the payment is made at the time of the order. I know they record the calls and document on the calls. She would not give me a supervisor and I felt insulted and like it was that I was lying about the order. I was transferred to the cancellation department and the person that I spoke too was actually the only person that listened. She was trying to help me keep it. I decided after work that I was not going to be treated this way. I have been a loyal Directv customer at different times and I always found them helpful. I decided on the way home from work to stop at Xfinity and I got the plan that wanted and no up front cost. I decided to call Directv back as I wanted to speak to a customer service manager about it. I explained the situation to the other rep and had similar response as earlier. She gave me a manger and I told them what I thought about the whole situation. I basically ended the call with that they will never win me back as a customer and I have never been treated like this by any company. I told him that the employees all needed training and it is pretty pathetic that the only person trying to resolve this was the person in their cancellation department. I don’t need these hassles and I guarantee that I will never be back to Directv. Horrible experience.
We have had Directv for many years. While I wish it was cheaper, I haven’t been able to walk away from it yet. I hope someday their prices will be more comparable to streaming companies.
Horrible! They have done this x2 to us. Increase in our bill by 50$ Per month! DO NOT SIGN UP with them. After a promotion period they do not notify the customer that the period is up, they charge you two months at the higher rate even if you cancel with them. They will do NOTHING to help the customer out with the higher amount due, the phone representatives know very little of how to handle issues and basically just state that due to “company policy” they cannot change the bill.
Use to have direct but it just kept costing more every year and service was a hassel
I refuse to get this service again. They conveniently built their program selection to include and exclude certain channels to keep you wanting more, which obviously came with more money. No option for individual channel subscriptions makes this a dud. Not worth the money!
We always keep DirectTV for the Sunday ticket. It’s so nice to watch all the football games.
I got a variety of channels for a cheap price. Like most I didn't have service when it rained though, due to the satellite connection.
Direct TV has been a great asset to have. I have been able to watch tv shows not only in the US but also in Nicaragua!