DIRECTV

DirectTV SUCKS !!!! I have to have Directtv because they are the only cable company in my area. There service is beyond terrible, you can't watch anything without the system "RECONECTING ISSUES " every 45 minutes. They can't even correct the problem because no one in their customer service department has a clue what the problem might be !!! It's like talking to a third grader ? If I had a better option, I'd blow this no good for nothing company off and sign with another cable provider. Do yourself a huge favor and don't give this peace of crap cable company you're business. NOT WORTH THE MONEY YOU'LL SPEND !!!

Complete joke. They randomly raise your rates with no notice in advance. If you want to watch something on your computer, good luck. It will tell you over and over to download their own media player so you do. Finish that and click on the station you want to watch.......says to download again. Their chat that they say you can use as some find it easier, that never works or says its busy. To top it all off, my house had directtv when i moved in so when I ordered it they were to come, install 2 boxes and leave all other cables that were already ran so I could just move the boxes if needed as I settle in. They came, installed everything and then cut sections out of each cable run and tucked the rest behind my siding. Absolute joke.

Directv is a piece of garbage service with customer service to match. If you purchase this service you will regret every minute of it, also be prepared to spend HOURS on the phone with customer service only to get nowhere with any form of help, only to call back multiple days in a row for one single issue and apparently either noone takes notes or others cant view others notes because every time I called I was told there were no notations made on the account and no one had any clue what was going on. From the very beginning my on demand feature never worked form the start and I spent a better part of 3 months attempting to get a tech to come fix it, they’d show up alright, they say it was scheduled for an upgrade to the same equipment instead of a repair so they always ended up leaving without doing anything. I finally gave up with that issue because I was tired of spending hours on the phone and getting nowhere. My last thread with them was when I called to move my service because I was moving but it wasn’t offered in that area so instead I put a request in to cancel. Our lease fell through on the move so I called a week ago to revoke my cancellation request. Got a confirmation number and screenshotted the conversation because directv has made it to where i don’t trust any customer service department without getting copies of conversations/requisition numbers, which is sad any customer feels like they have to do that. None the less, guess what I came to home to today?..... a cancelled service. Who could’ve imagined that directv wouldn’t do their job once again and this time it didn’t matter that I had screenshots/confirmation number. They wanted to started a whole other credit report/2 year contract! RUN AS FAST AS YOU CAN FROM DIRECTV. Highly considered canceling my AT&T phone service as well just because they’re associated with directv. I want nothing to do with them!

Customer service is terrible. I just had my direct tv installed 2 days ago and everything I was told that I was getting was not true. No one has a clue what their standard guidelines are. I was on the phone for an hour and a half trying to get my situation resolved. I was transferred 6 times. When I would tell them what the previous person told the next person would say I'm sorry your were misinformed we cannot do that. Anyway I was told no installation fee and when they arrived they said I had to pay 99.00 for my additional receiver which was never mentioned when I ordered it. I was told no installation fees. I was also told what I was getting I could use 4 receivers at a time ( I have 5 total). Then come to find out I can only use 3 and they wanted to charge me again to upgrade to a Genie II so I could use the additional receiver. Finally someone I thought was going to help me. He said I was charged the 99.00 installation fee by mistake and should not have paid it. He said they will refund the 99.00 installation fee and to my account ( I was thinking bank account) and then charge just 99.00 for the Genie II. I was willing to work with that. Well I still haven't received my refund instead they charged me an additional 108.95 and are now telling the 99.00 will be a credit on my first bill once it is generated. I told him they said the call was recorded and he said refund not a bill credit. Honestly they are not very professional and have no idea what they are doing. Their staff needs to better trained to give their customers the correct information the first time. Now I am stuck in a two year contract with them and so far not happy at with any of it.

I had DIRECTV for several years and had good service. We rarely had any problems and when we did, they were resolved very quickly. I finally did quit DIRECTV because I was paying $140 per month for just basic. I tried to get a better price, but couldn't.

If I could I would give them 0 stars they came in to my house and install service and where I live I can't have anything on the ceiling and there tech did not care and installed it on the ceiling. which gave me a $250 fine which I could not pay which cause me to get an eviction also they broke a priceless heirloom in my house from my grandmother who passed away and due to the stress of the eviction I ended up losing my baby so they cause me to lose my baby also their customer service is the worst had been fighting with them for 2 months and they done nothing and they refuse to do anything I would never recommend anyone to go to them

After being a long time Direct TV customer, I can say without doubt this is the most dishonest, unethical company in this industry. Customer service is a complete nightmare, you get transferred from person to person with different stories and answers at every turn. We have not had TV reception in over three days now and when I called to cancel my service, I was told by Corey in Ohio - no because I was under contract. I stated my contract was for Direct TV to provide service and they were not providing this service and could not tell me when they would be able to provide this service because their software was not working with their wireless genies and therefore I would not have any service until this was resolved,- which could be a day, a week, a month - no one knows. Unbelievable that I cannot go to another provider for service because Direct TV is enforcing a contract on a service they cannot provide. Completely unethical and they could care less about the customer, they only care about their contract. I really wish their was a zero star option on the BBB because Direct TV deserves a zero star rating.

Added HBO and Starz not once but twice without us asking. The 2nd time was conveniently after we called to cancel our service. Called to complain and the they said the 1st time only said to cancel Starz...I absolutely said both. They wouldn't credit me back most likely because we are in the process of cancelling our service and never gave a reason why the charge magically appeared the 2nd time without us asking. Directv is a total waste of money and time. Can watch all the sports etc that you desire with Hulu. Told the gal I spoke with she better be looking for another job because Directv will probably be a thing of the past once everyone realizes how easy it is to stream the exact same content at more then half the price and none of the customer service headaches.

Worst customer service ever. Be aware that their sales reps are 3rd party companies who do not disclose this fact & will tell you any thing to get you to sign up with them. By the time you find out that fact & realize that you were fed incorrect information (horrible WiFi signal, loss signal or your screen freezing, astronomical charges if a tech comes out to your home, discount quoted is only for the 1st year & cannot negotiate for the 2nd year, you cannot stream DTV on any smart tv that doesn’t have a cable box without a subscription at an add’l cost) it may be too late to cancel without penalties. This is my first experience with them & I will wait a year to terminate the service to offset the 2-year cancellation fee. Didn’t find out that it was a 3rd party sales rep until Direct TV explained it to me & even then, the sales person kept denying it after I spoke with him & insisted that all he promised was correct. Recently heard that AT&T has cancelled all 3rd party reps but don’t know if that extends to the Direct TV division. Must say that the customer service rep with DTV was also very rude & told me she would hang up on me if I didn’t stop complaining about the issues I had & refused to transfer me to a supervisor when requested.

Only 1 star because that's as low as you can go. Awful Customer Service. Awful installation. Horrendous tech support. No one in the Company seems to care even a little bit about supplying what was promised during the sale. System was installed 1/2 assed and never brought on line fully. No tech ever showed back up to correctly install the system and align the satellite dish. Cancellation of a non working system took 3 hours on the phone. Just wonderful Customer Service. One can only wonder how this Company stays in business. Then again promising the world and delivering nothing and making cancellation almost impossible - maybe I answered my own question. Stay away from this fraud Company

This is the worst company I have have worked with! Their customer service talks nice on the phone but does not take action and when youre told something- they do not follow through. When they admit I was misinformed they do not follow through on what you were told or promised and try to just offer an alternative "discount" which doesnt even compare to what you were orginally told. They lock you in with out your knowledge so when you do decide to cancel you are charged $400 termination fee. They take hours of your time bouncing your around from customer service, you loyalty dept, to escalations... There isnt any real way to get resolution. They do NOT stick to their word- and employees are not well informed and give mis information. DO NOT go with this company to save your time and stress!! Honestly I would pay double the price to support a company who actually helps their customers and gives real and accurate information!! SAVE YOURSELF THE HEADACHE! pay a little extra for comcast!

Customer service does not exist!!From insulation to equipment not working and billing.All I do is on the phone with them and continues waiting there for our window for technicians to show up and not having the right equipment and not coming back . I spent hours on the phone asking to talk to supervisors and I guess so called managers that are never available what a way to run a company. Specially since we been DIRECTV customers for 17 years that means nothing to them ,My last straw was when we had the new system taken out and the old system put back in because it wasn’t working and then now they’re charging us for both systems and I’ve been dealing with this for a month yay!! Great Great customer service DIRECTV ..

Receiver not picking up satellite. Called Direct TV. After 1 hr on phone, and many resets through automated service, will replace receiver for 20.00 charge for shipping (after I have been with them for 5 years) and pay 245.00 monthly. New receiver comes, still doesn't work. Call..Will send service tech out but will call you to schedule. NO call comes, I check Online to find out I'm scheduled for that day. I call and say I never made this appt or scheduled it for today, so they ask me if I want to "reschedule". I said never scheduled in first place. Reschedule, tech comes a week later, stays 1 hour, tells me it's fixed and if it goes out again to call electrician. It goes out about 2 hrs after he leaves. I'm not calling electrician as I never had electrician run the wires in the first place, Direct TV did. I call back to make another service call. Local office has no dates available, will call me in 24 hrs to schedule. No call. Next I receive text message, appt. for next week...I check online today to confirm appt. since I received no further follow up. Can't sign in, service temporarily down. HORRIBLE service, no recourse, they don't care, and I'm ready to have them rip out the whole system. I know why people lose their cookies when dealing with these big companies. It's beyond fustrating.

This is the worst company ever! They have been charging me for channels that I do not have for the past 4 months!!! The customer service they have is awful! I regret at&t sending me over to these scammers! They steal your money without you even know. Once you find out they blame it on you for not looking at your bill! They sure take the money when you pay but when it comes down to you telling them they haven’t gave you half the channels you pay for for the last for months they want to give you a $100 credit! I have the conversation with this so called supervisor recorded and he doesn’t even know how to do his job!

my experience for directv for them is nothing. I have a package that my apt complex provides which allows me to have cable tv for approx. 20 monthly. I have had this arrangement for 3+ yrs and due to having special needs rescue dogs I subscribed to the dog channel (354) for $5 monthly. for nov 2018 I was not charged and no longer receive the dog channel which is a change I did not request and a change that presents a difficult adjustment for my senior hospice dogs. I am unable to contact any person/rep for directv that will agree to assist me to find out what happened and to reinstate my dog channel for my special needs dogs. it shouldn't have to be a big deal. it's just a dog channel but it is a significant enhancement to my special needs dogs lives when I am out of the home at work. I am unable to get an explanation for what happened and unable thus far to get the 354 dog channel back into what my account is being debited for each month. there is no payment problem as my payment to directv is debited at the same time monthly and I have never had insufficient funds, not even once. I do not understand why I am encountering this problem. for the corporation I am insignificant. for each of my senior hospice dogs it is a life change event as the comfort they receive while I am at work is no longer there for them. I guess for directv the "little" people don't matter. I have been pursuing this issue for over a week now and given the obstacles I have encountered, I do not expect my issue to be resolved. I will have to find my own resolution on my own. just sayin...in case anyone else encounters the same problem. they will not help you.

I have been a customer with Direct TV for 9 months and it has been the worst nine months! I have had so many problems with them and I feel like the problems just keep on continuing. Their customer service is the worst! They've over charged me at least three times. I called to see if a tech can come out because my dog chewed up part of a wire that the wifi was then disconnected and besides them trying to charge me 90 dollars for a wire, I had the rudest customer service. They charged me double because they said I ordered a fight through my TV and through my phone. I am a loyal customer I pay my bill on time every time. I don't get it. I really think they are loosing money (I can see why) , so they are over charging their customers. I am a very unsatisfied customer and I hoped to write this review, so no one had to go through this horrible experience like I do!

I drove 5 hours twice to meet a technician at our ranch house. Both days they text the day before to confirm the appt., both times they called at the end of the 4 hour window to say that a technician couldnt make it, I asked why the disnt tell me earlier in the week so I didnt drive all the way down their they said"it doesnt work like that".....WTF, this was all after the 2nd time I told them I could not reschedule the appt. No matter what, I waited 45 mins and 1.5 hrs on hold to complain to a supervisor and was transferred in circles then later hung up on by a manager that I'm pretty sure had no answers for me, since AT&T took over their the absolute worst and losing customers left and right.

Directv is horrible. Service goes out during every single storm, big or small; programs recording at that time will not record. Snow storms cover the dish and there is no reception until the snow melts off the dish. Although I thought I was getting true HD reception, after converting to cable, all my TV's had 100 percent better, crisper pics. I do not believe I was receiving true HD. On Demand has to stream through your internet. If you do not have super good speed, On Demand does not work; you have to record the program and watch it later. Customer Service is awful. Good luck getting a rep from America that can actually help you. I would recommend one goes with any, any other service other than Directv.

To Be Brief, in my Opinion, they have lied to me multiple times and not followed up on agreements and promises made many times. I signed up with the promise I would receive 4K capable equipment at no extra charge or contract extension as soon as it was available. A few months later when it was available , I could not have it at first then later it would require a new 2 year agreement. I refused and stuck out the contract before considering a change. After the 2 year contract expired I have tried again to get 4k capable equipment but because I was promised it in the beginning I refused to enter another contract period. Rather than lose me as a customer twice they have agreed to do the upgrade without a new contract but failed to come through with the equipment. Believe me I have been careful about what I understood from them. When you work with even the customer retention department they say they cannot send a message or email confirming the agreement you have over the phone. Only standard messages can be generated by them was my understanding. With that in mind when the installer showed up of course again in my opinion I had been lied to as I could only get the equipment if I agreed to sign a equipment contract with a one year contract extension. We called in and what I understood from the person we spoke to we were put on hold for their dispute department. After 15 minutes or so later, still with the installer there and no answer on the phone we gave up. After the installer left, after no installation, I called in. Then I was told a urgent request had been put in to the Escalation Department but their department had 1-3 business days to return a call. When that passed I was told now it was 7-10 days. That is well past now. I cancelled my service with Directv on 10/8/18.I was told equipment return instructions would be provided within 48 hours if the equipment required return. No instructions came. I looked at the Directv contract and I was required to get the instructions or pay a penalty if the equipment was not received in a specified time. I called, got return instructions and returned the equipment. My equipment has never been great anyway. Pixelation is common, it sometimes freezes, costs keep going up and you have to complain every few weeks to get the "deals" they have to offer. It is just not worth it with them. Of courser this is my opinion and you may need to try it to come to your own conclusions. Just remember you have to sign a 2 YEAR contract that can cost $480 to get out early if not happy. They will claim to make you happy but you may feel the same way I do before you are through. Avoid Directv. I have installed an antenna for local channels and have Amazon Prime anyway and signed up for Netflix. I am seeing lots of 4K with them and some other great programs as well. I don't think I will really miss DTv.

WORST COMPANY EVER... few months before my contract expired, I called DirecTV to cancel the service, because I was not using it, I knew there was a cancellation fee, but it was lees than the amount I have to pay for the remaining monthly bills. They told me that, they will voided the cancellation fee if I change from DirecTV to DirecTV NOW. If I tried their new service I wouldn't have to pay for the fee and since the new service is not under contract I can cancel it any time. I though it was I good idea, tried the service, but still not using it, so I cancel it after two months. But after six months they send me to collection over the fee...When I called customer services they told there were no notes on my account about the change of service or the void of the fees. So in other words I'm a liar and I have to pay or pay....

I signed up 4 Direct TV with lady at ATT store, and she promised me the moon for 67.03 a month!! First my bill was 85.00 and I was promised HBO as long as I had direct TV, well that was shut off in 3 months, I was told I didn't get HBO unless I subscribed and paid 17.00 a month! Then 2 days ago 1 remote quit working! The keys only worked in down position, couldn't go into recordings or turn up volume! I called Direct, and after an hour of going thru the paces she told me they would have to replace remote at a charge to me of 25.00! I got hot and told her I wouldnt give 25 cents 4 a remote that lasted 3 months, and if that was their only solution I would suffer with it long enough to switch to another service and hung up! So I have to suffer with 3 remotes to work my TV until I can switch back to dish!! Stay away from DIRECT TV LIARS AND SCAMMERS!! CARE NOTHING ABOUT U ONCE U SIGN THEIR CONTRACT!!!!!!!!!!!

I have been a customer of Direct TV's now for over 15 years. I have been with them since before they added the NFL Sunday ticket. When Hurricane Florence hit, Direct TV disconnected our service because our payment was due the day before the storm (which they had the right to do). When power was finally restored and we were assessing the damages we turned on the TV to see that they had disconnected our service due to non-payment. When we called to pay the bill they charged us late fees AND for the time during the storm PLUS a reconnect fee. We disconnected and they could care less. They were just money hungry and not at all sympathetic to the situation. Verizon Wireless gave us credits for the month of the storm. Duke Energy gave us credits for the month of the storm. Spectrum gave us credits for the month of the storm. Direct TV...nothing. NEVER AGAIN WILL I WASTE MY MONEY ON A COMPANY THAT HAS NO CUSTOMER SERVICE! Save your money people.

DO NOT give in to their offers! Direct TV is expensive and have awful customer service. They make it almost impossible to cancel your service, even in a tragic situation. Our home was flooded in Hurricane Florence in North Carolina. It has taken me 80+ minutes and 4 phone calls later to cancel my service and no retro credit or help with our account was given. The third call someone offered the credit for the month we didn't even have power and unable to even get to our home, but only if we committed to another whole year! WE DONT HAVE A HOUSE TO EVEN PUT DIRECT TV! I had to tell them over and over. How can I commit when I don't have a home! Ugh! They only wanted to benefit Direct TV! When we do have a home, I will NOT be using Direct TV! It's a shame a company this large cant do what is right for a devastated community! At least I was able to salvage the equipment to turn it. They probably would have raped us there too! Others in the Wilmington area are probably is worst shape with them financially. It's horrible! They will never have our business again. Did I mention we were with them for the past 10 years? Not right!

Promised NFL package until January 2019 when you sign up plus HBO and others for 3 months and a visa gift card. Of course its a lie. In tiny little print under NFL says with certain package and above. If I would have known that I would have paid $5 a month more for next package. Yet theres no fine print under HBO or free Visa gift card. Wow. 1 yr. 11 months, 3 weeks and 3 days to go in my contract. Very disappointed.

WORST COMPANY EVER! I wish there was a way to give no stars. We called because our cable kept cutting out and it was due to the satellite had shifted. They refused to come out unless we paid $99 to have them adjust it or we could sign up for $8/month in addition to the $116 we were already paying for a maintenance fee. We were constantly transferred from person to person, no one spoke English and no one knew what was going on. We would be on the phone for hours. Finally cancelled it and they gave us the wrong information to return the equipment and ended up in a very bad part of town trying to find the location when it was supposed to be shipped by FedEx. Save yourself a lot of pain and hassle! There are other companies to choose from. Oh and our DirecTV app never worked and most shows could only be viewed on TV not on mobile devices!

I regretted signing up for Direct TV satellite services from the very first bill I received. I was quoted a price for my services and when my first bill arrived it was $100 over what I was quoted. After talking to many people getting the run around about how it takes a few billing cycles to even out I was finally told that that would be my bill every month and there was nothing they could do. Even though they could have easily listened to my first conversation with the quote since they record all their calls. So there I was paying not only a little more then quoted but $100 more. I decided after just over a year of the services to cancel the satellite and switch to the streaming plan. I called to cancel my services and was told that due to me staying within the company the early cancellation fee will be reduced. That was the first lie among many many lies I have been told the last few months. The early cancellation fee ended up being $40 more then I was told. I called and was repeatedly told there was nothing they could do. That seems to be their catch phrase and the say it constantly because they refuse to rectify their employees mistakes. I also was billed that month for the entire previous month of services that I had cancelled. I was billed for an entire month of services I not only didn't receive but had already returned the equipment weeks prior. Apparently when I called the person I spoke to did not do their job and cancel my services so when I returned the boxes they came back to them still active which is when they finally put through the cancel on my account. When I cancelled apparently the women I spoke to did not cancel my services or even put any notes in the computer. So after talking to numerous people I was told I would be awarded a credit for that month since I did in fact cancel. After a week of waiting for the credit to appear on my bill I contacted them again to ask why the credit was not showing up so that I could pay the rest of my bill.I was told it takes at least a week and given an amount to pay subtracting that credit amount. Today I received my next bill with that credit amount listed as past due. I called again to ask why the credit was still not rewarded on my bill and the representative told me they were unable to help me due to my account being in active and that if I took the bill into a store they could manually put in the credit. That was untrue. The people at the store have even less access to my account and were also unable to help me and gave me a number to call Direct TV directly. I called them and was told that because there are no notes in the computer there is nothing they can do. I gave them the reference number on my UPS receipt for them to look up the information on when the boxes arrived and they couldn't even find that information and told me once again for the hundredth time there is nothing they can do for me. After me telling them that I am not going to pay for a month of services I did not receive the manager finally agreed to have me email her my receipt and said she can credit me from that date but not the dates prior to that since their incompetent employee did not put any notes in my account. I told her that she could credit me what she can but I am absolutely not going to pay for three weeks of services that I did not receive and the response I got was that she would then have to charge me for late box returns since I returned them a few days late because no one gave me direction on how to return them and I thought I was waiting for boxes to get to me to return them in. I was so upset that she had the nerve to threaten me with more charges after everything this company has put me through. There is much more that has happened that last few months and even the last year that has made me regret my choice to switch but I feel I have rambled on enough. The moral of the story is if you are considering switching to Direct TV do not do it. I promise you will regret it. I now have the Direct TV Now streaming and have had no issues thus far so if you go with this company stick with that. But I highly advise against it unless you really enjoy hearing the phrase "there is nothing I can do for you" said repeatedly without them even listening to what you have to say. Don't make the same mistake I made and ignore all the bad reviews they get because I found out the hard way that they are all much more accurate then I anticipated.

Last year i contacted them to discontinue service. They offered a discount in services, Visa gift card and NFL Sunday ticket for free for 2018. The card NEVER arrived. This is the second time they promises a card that has never arrived, but their bill does every month. They asked i called them in Feb 2018 to confirm 2018 NFL Sunday ticket free subscription. I called and they confirmed. Now after nearly a year of monthly payments, I do not have a subscription. I called to request correction to my account and they claim they conveniently have no record and asked if I had the EXACT words of the promise. I guess I need to record calls to get them to honor their agreements. Since I do not have Sunday ticket I lose nothing by changing to Comcast. Comcast made me a better offer and appear to appreciate my business. If directv has cheated you, definitely check out Comcast.

I have had Directv for many years and they are always very reliable. Programing is up to date and they are easy to work with. They also give me free HBO many times.

Even though there are a lot of available channels there is a good number that are infomercials. The abundance of movies are recent releases but they are not free. We switched to DIRECTV for the cost. Unfortunately, for the number of times there is no service (which is VERY often) it is not worth the cost. We spend more time rebooting than watching.

Customer service is horrible. Installers left a bolts, nuts, wire and other junk on my foam roof, then proceeded to walk on those punching holes in the foam and embedding the nuts and bolts in the roof. I didn't know it until the roof leaked and damaged the ceiling. Complained. They said take pictures, get it repaired, turn in a claim and we'll pay for it. Spent a couple hours preparing up pictures, claim and submitting. I went to Home depot, bought the roof material, patched the roof up, cleaned up a bag full of garbage left on the roof, and submitted a claim. The claim was for 1 gal of roofing material ($50 ish) and 2 hours labor about $130. They decided the claim. BULL! As soon as I am out o f contract I switch to a more ethical company.

we have had directtv for years and since we are a long time customer and not a "new" customer all the promotions are solely based on getting new customers, the only way a long time customers gets any special perks is to call in

It was good until they missed an install date, did not call and did not show up. I called them about 30 minutes after they were supposed to show up, 4pm, and after 45 minutes on the phone, the relationship said that they were still coming and would becthere before 9pm. Once again no one called, or did they show up. I gave them to 11am the next day, still no call or no one showed up. Icancelled the service after 4years as a customer.

DirecTV has terrible customer service. I was told I would not be charged to have a tech make a service call if the equipment was the problem. The receiver [almost 12 years old] was not working properly. The tech replaced it but I was charged the $99 fee. I made multiple calls to customer service and wrote letters to the management. I got nowhere and after a month I cancelled my account. They sent me instructions for returning the equipment and a box arrived in the mail. I returned everything promptly and then I got a bill with a non-returned equipment fee! After another 45 minutes on the phone today, I finally got a rep to verify that my equipment was returned on time and I should not be charged...but he could not take it off the bill. My case has been "escalated" and sent to the Finance department!

DO NOT TRUST THIS COMPANY. They are liars, thieves, and will undoubtedly be the subject of ANOTHER multi million dollar lawsuit. Direct TV has repeatedly lied to me regarding closing my account. I was initially told I would need to return my equipment and would be sent a box to do so. After 4 weeks of not receiving a box to send the equipment back in, I called and was informed by a representative by the name of Oscar (I have a confirmation number as well) and I was told no box was sent because we do not need to return anything. This is after hours of waiting on hold and being transferred from one department to the next since no one could figure out anything. He promised we would not be billed for any equipment because they did not want it. We received a bill one month later for the equipment. Go figure! Called went through the entire process again and we were assured that we did not need to return any equipment (I have the confirmation number here as well). This is another several hour long process were I am repeatedly placed on hold, hung up on, or told no managers are available and the representative can not help me only to be eventually given to a manager who assures us that no they do not want the equipment back and they will fix the problem immediately and then give me a confirmation number. But guess what? Another bill one month later. This time we called we were informed, by Thomas,that we did need to return the equipment and there was nothing Direct Tv could do about the fact that their employees (managers and supervisors) had repeatedly lied and coned us by stating we did not need to return the equipment and no fees would be charged. He said we were being billed and it was now being handled by another company and there was nothing he could do. AND to top it all off we now have to PAY to send the equipment to them and all of the fees 3 months after we have canceled service at the end of contracted time.

only giving one star because i have to if i could i would give a negative 10. Went yesterday to Costco signed up as a new member and had to pay a $200 fee not deposit because I just got my own place and when I called them yesterday everything was set to be installed in the next day but then out of the blue I get an email for verification so I call the number and they wanted a whole bunch of information even though I had contacted them the day before and they had not asked for anything. While I on the phone I received extremely rude customer service and she would not listen to anything I was saying so I decided to just cancel my services and get my money back and I went to order Dish tv.

Would be far better if you did not have multiple of duplicate channels and them wanting you to pay for very old movies and TV shows you can pay little next to nothing on Hulu or Netflix or Doing etc. You would pay, in their right mind, for OnDemand old stuff found on the channels offered?

Lots of issues, have gone through 4 remotes so far in 6 months-they wanted to charge me but I went ballistic so they calmed down. BTW the remotes are really poor quality and Chinese. They will not send 2 remotes and use Fedex and we have waited up to 3 days with zero TV. Genie DVR has also been replaced, modem has failed and they did not want to replace it. Internet from AT&T is not much faster than an old dial up telephone connection. We would lose our signal all the time, yet another service call as they failed to put the back brace on the dish and it would wiggle in the wind dropping the signal. They want to charge $90 for each service call, bunch of garbage, but if you take a $9 monthly insurance policy they will waive the fee. Take the policy and then cancel it or even better avoid all of my travails and avoid Directv like terminal cancer. Read your contract well $20 monthly cancellation for early out.

Their equipment remains outdated until there is an issue and then they will offer to upgrade, but it usually comes at a cost or an extension of your contract. Their customer service reps are usually friendly and helpful, but can't always answer the questions.

I called them when the SWM went out this morning. I told them I had tried their reset and nothing. I was told first service would be Wed. 6/27/18. I told them that wouldn't work as due to upcoming surgery there would be no one home for several days and then would be bedridden for 6 weeks. The first one hiung up on me. I called back and was told service today 6/25/18 between 4pm -6pm. When no one came I called and was told it would be Thurs before someone could come. I asked What part of no one home could they not understand.

Overall I didnt have any issues with DirectTv although the price could be a little costly and when you call in for customer service be prepared to wait. The actual reception is great and it worked even with bad weather when you are stuck inside.

We've been a long-term customer and have had mixed results with the TV offerings and the customer service. One of the biggest challenges was during the most recent Olympics. The signal was weak and spotty. The movie offerings are not refreshed on a regular basis and they tend to recycle the same movies over and over..

This morning my husband spent approx. 3 hours on the phone with Directv/AT&T and MasterCard. There was an extra charge on the Directv account for $90. We have had auto pay for a year now and have had zero issues until today. After contacting both companies, the records show that we have paid our bills every single month yet somehow 5 of the 6 Directv representatives would not admit to seeing the posted payment. The charge “mysteriously” appeared on our bill. Directv initially told him we were not enrolled in auto pay, that was a lie. They told him we did not pay our March bill and AT&T paid it, that was a lie. They told him we were dual enrolled with AT&T services, that was a lie. After several hours talking with 7 different “specialists” 1 representative admitted Directv was at fault. First of all, this shows terrible customer relations. Secondly, they tried scamming us for an extra payment for absolutely no reason whatsoever. Lastly, one representative said they chose to precharge us for the month of June when that has not been the case for the past 11 months, which made the bill close to $200. Luckily, we are moving and can cancel our services with Directv for good. Directv claims to have great customer service and safe secure auto payment but they are mistaken. I’ve heard nothing but negative comments about this company and I can finally see why. Yeah, they can be affordable but when there’s a problem, and there will be, expect many hours of hell and absolutely no help from their end. Shame on you DIRECTV. Shame on you.

Horrendous. DirecTV is running a business built on deception and fraud. I do not understand how a business like this continues to exist and continues to take our money. Customer Service representatives call you with promises and never deliver but will charge you. Conveniently, when you call they state the calls are all recorded. However, when you request for them to send you the transcript or send the recording, they aren't willing to hand it over. It doesn't matter if you keep a record of who you have spoken with, the time, the date, and what was said. DirecTV will do whatever they want to take your money and if you don't like that, you can cancel. But it comes with a price. Situation: We have been overcharged for 8 months. We have spent almost 20 hours on the phone with them since the overcharges happened. We have phone bills to prove this. Nothing changes. We received a couple phone calls in March and April of 2018 thanking us for being loyal customers and they said we would receive Starz, Cinemax, and HBO for free because of this. It was not free and we were billed. We called and they said there was nothing they could do about this except cancel the premium channels but couldn't refund the charges that had already posted to our account. Not acceptable. I then started a chat online with a customer service rep to record the transcript. They promised a supervisor would call us about our situation and gave us a time and date that they would call. That never happened. Two weeks later, we called them and ask to speak to a supervisor. She was no help but when we asked to speak to her supervisor she said she was the "highest" supervisor we could speak with. And she proceeds to tell us she can't do anything but cancel the channels if we are unhappy with them. We tell her we want recordings of all of our phone calls because they are recorded. She says she can't do that. Then, we state if you can't do anything to help us, we would like to cancel. She gave us the runaround until we adamantly told her we are pursuing cancellation. $100 later, we cancelled. In total, they have overcharged us $324.93 from September 22nd 2017 until March 21st 2018. This is theft. This is fraud. This is unacceptable. There are better options for TV access out there that will not treat you like DirecTV does. We intend to pursue those avenues.

I pay $1200 a year to watch people selling me things. There are hour ling shows selling Shark vacuum cleaners! Additionally, I only get about 10 decent channels from a package of 50-60 shows to choose from, most of which are junk. Stupid kids shows that are mindless; horrible sitcoms that some 12 year old must have written; chick-shows that feature fat, ugly women who have foul mouthes and are the future role model for children (???); religious gibberish from a pulpit thumping hypocrit; I could go on and on. And,without fail, DircTV raises their rates $4.00 per year and the programming gets worse.

Have a hard time finding channels, they need to have a list of them available. Would be nice to have just the channels that I watch in a bundle and not have to pay a lot for ones I do not watch. Have talked to you about this, but no one listens.

I am unhappy with any dish like TV. Before I got DirectTV I had Att U Verse which was a true cable company. But I was told AT&T was doing away with U-Verse so I changed. I have seriously thought about changing to a true cable company again. As everytime it rains or the wind blows the dish is blown off of the sattelite.

If there was a lesser star than one they would get it for their customer service. Spending considerable time trying to end my service without getting billed for not returning equipment. Late mailing my return box, two different versions of how to return when I called. Finally got my box (halfway thru allotted return time) and mailed back exactly as instructed. Got billed any way for non-return ($246.69) and was told nothing could be done because they didn't have my equipment. Absolutely no satisfaction with customer service when I called. Not resolved yet, but regardless of the outcome is less then unsatisfactory. Will never use DirecTV or AT&T again!!

I have been a client of Direct TV since 2006. Generally, I have been very happy with their service and their plans and their pricing - unless it involves technicians and scheduling appointments. On 1/27/2018, I spoke with Rollan, an agent, because I received an email that I was eligible for equipment upgrade plus discounts on monthly service charges. I gladly took advantage of that and scheduled the technician to come on Friday, 2/2/2018, of course waiting for the hours between 8-12 in the morning. So, today, I rearranged my entire morning schedule to accommodate and wait for the technician. It is 11:48 AM, no call, no technician....NOTHING. I went online to My Account, looked under Service - lo, and behold - CANCELLED!!! WHAT??? So, I called Customer Service - and found out the technician, named Alan (spelling?) with ID# DVAZ 875529 (yes, I got that information because I refuse to work with him again) - filed a report saying he came to the residence and the one who answered the door did not even have Direct TV or know what 4K is - uhm, again, I've been with Direct TV since 2006, I pay my bills, so I know that we have Direct TV and I know what 4K is. I wonder if the technicians USE THEIR BRAINS AT ALL - did it not occur to them that they might have been at a wrong address? And WHY DID HE NOT CALL US? The reminder calls say that "the technician will call one hour before they arrive" - NO CALL - at all - an hour before or when they were supposed to come. The technician just arbitrarily cancelled the appointment - VERY UNETHICAL - or maybe, he was LYING? Again, very UNETHICAL and UNPROFESSIONAL! Then, when I called Customer Service - after the first person, Emman, I asked for a supervisor, I got transferred to a sales agent, Jesus - and you could hear the laughter (or snickers) in his voice, then I got transferred to Billing??? What part of "I need to talk to a supervisor or someone who can make decisions and actually help me?" do they not understand? So - I finally spoke with Alana - she was very calming, true, telling me that "we need to move on" from the experience - and I just need to re-schedule - of course, they don't care that the morning wasted is income lost to some of us that we can't earn back to pay for Direct TV services. And yes, you're right - why do I even bother. Maybe, because I don't understand all those streaming services - but I'm likely to just cancel my Direct TV services, especially once I understand other media available. IN SUMMARY - Direct TV is great for plans and their product - but if you need help or service calls, etc - BEWARE!!! They don't care about YOU - the paying customer....

Directv - impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here. At a high level, in the past 1.5 years I have received 0 minutes of cable service but have been billed at least 10 times. I have called customer service at least 20 times to dispute these bills, wasting at least 10 hours of my life (conservatively) and have been "disconnected" with no return call at least 5 times. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching. Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. Honestly I don't even understand how the business model is legal. If you have an option to avoid doing business with this company do so at all costs.

Direct Tv customer satisfaction has gotten to its worst ever since they have been bought out by AT&T in the last year. Their customer service, their thrive to maintain customers, and even their cable services have been getting worst, as a customer of theirs for the last 10 Years I have ended my relationship with them. It’s just sad to see what a good company they were and now become really bad at what they use to be the best sucks to say but they will be loosing customer each day, so don’t get stuck with a committed 24 month agreement when the deal is only good for 12 months because they will no longer work with you the way they use too.