DIRECTV got its start in 1990 and has since grown into a successful Fortune 100 company. The company offers over 190 full-time HD channels as well as high-speed internet and a streaming service. In a side-by-side comparison with other digital satellite providers, it holds up very well.

In June 2015, AT&T officially acquired DIRECTV, creating one of the largest television and communications companies in the world. The projections for this merger are positive for DIRECTV customers, giving them bundling opportunities on internet and phone service not available before.

DIRECTV is a digital satellite entertainment service provider that offers homeowners and businesses more than 250 channels throughout all 50 states. 

Read what other DIRECTV customers are saying about their service (below).

The Good

  • DIRECTV Packages and Pricing Information
  • Genie® HD DVR and Direct Remote
  • Channel Lineup and Selection
  • DIRECTV App
  • Save Money By Bundling

DIRECTV Packages and Pricing Information

Each DIRECTV package offers a variety of channels each designed to entertain clients of all ages. Customers can enjoy hit shows, movies, sports, and more. 

DIRECTV is transparent about what each package includes (even mentioning notable channels), allowing customers to make an informed decision about which package will work best for them.

SELECT™

  • Price: $49.99 per month*
  • Channels: 155+
  • Notable Channels: USA, TBS, Nick, and Disney
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $40/mo + taxes until discount starts. $78/mo. in months 13-24 (subject to change).

ENTERTAINMENT

  • Price: $54.99 per month*
  • Channels: 160+ 
  • Notable Channels: ESPN, ESPN2, FS1

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $45/mo + taxes until discount starts. $90/mo. in months 13-24 (subject to change).

CHOICE™

  • Price: $59.99 per month*
  • Channels: 185+ 
  • Notable Channels: Travel, OWN, E!
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $50/mo + taxes until discount starts. $105/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

XTRA

  • Price: $69.99 per month
  • Channels: 235+
  • Notable Channels: FX, Golf, NHL, NBC
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $60/mo + taxes until discount starts. $117/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

ULTIMATE

  • Price: $74.99 per month*
  • Channels: 250+
  • Notable Channels: IFC, Chiller, Esquire, FXM
  • NFL Sunday Ticket 2019 Season Included
  • 1 Year of HBO Included (at no extra charge)
  • Genie® HD DVR Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $65/mo + taxes until discount starts. $128/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

PREMIER™

  • Price: $124.99 per month*
  • Channels: 330+
  • Notable Channels: HBO®, STARZ®, SHOWTIME®, CINEMAX®
  • NFL Sunday Ticket 2019 Season Included

*Plus taxes for 12 mos. w/ 24-mo. agreement. Autopay & Paperless bill required. Pay $115/mo + taxes until discount starts. $181/mo. in months 13-24 (subject to change). Regional Sports Fee up to $7.49/mo. is extra & applies.*

Genie® HD DVR and Direct Remote

In decades past, TV plans came with one remote for one television. Now any iPhone mobile device can act as a DIRECTV remote, and viewers can watch up to four different shows in four different rooms at any given time. Android devices can be used as well. but only if they are running on at least an IOS 6.0.

The Genie HD can be used to record shows. Better yet, those shows can be recorded in HD, meaning customers can fully enjoy them without viewing them live.

The ability to view different TV channels in multiple rooms has many customers asking, "How much extra equipment will I need?" With DIRECTV, all you'll need is a Genie Mini in each additional room. Also, if you have a Samsung or Sony Direct Ready TV, you don't need any external devices to run multiple TVs through the network.

With each of the plans listed above, customers will receive a set-top box in the mail that allows them to do their own installation. Instructions for setting up your DIRECTV set-top box are sent with the package and customer support is also available.

Channel Lineup and Selection

DIRECTV has plenty of channels to offer. The TV provider has over 200 live HD channels and a plethora of movie channels. Customers can enjoy HD and 4K programming with each of its channel packages; however, you'll need to purchase a higher tier plan or upgrade to gain access to a larger variety of HD channels. You'll also need a 4K TV to access the 4K channels.

DIRECTV's PREMIER package gives consumers access to premium channels. If you're obsessed with HBO's Game of Thrones or if you can't miss an episode of Showtime's Billions, then this DIRECTV package is perfect for you.

Sports fans love DIRECTV because it is the exclusive TV provider for the NFL Sunday Ticket. This sports package lets consumers watch live, HD, out-of-market games every Sunday. This plan particularly appeals to football fans, but if you're a fan of another major sport, no need to panic — DIRECTV still has you covered. You can select from any of these sports packs:

  • DIRECTV SPORTS PACK: CBS Sports, ESPN Classic, Outdoor Channel, etc.
  • MLB EXTRA INNINGS®: MLB Network, MLB Network Strike Zone
  • MLS DIRECT KICK
  • NBA LEAGUE PASS

Every DIRECTV channel pack has plenty of options for even the pickiest entertainment buffs. There is plenty of original content, classic movies, and sports channels for everyone. Just be sure to pick a channel lineup that satisfies your entertainment needs.

DIRECTV App

The DIRECTV App lets subscribers stream live news, sports, along with their favorite shows and movies. The app gives customers flexibility as they can decide when and where they want to watch. Users can watch live, On Demand, or download their DVR recordings to their device, to view it anywhere. The DIRECTV app comes at no extra cost, can stream on up to 5 screens at once, and uses no data when customers have AT&T wireless. 

The DIRECTV App can be downloaded from the App Store or Google Play.

Save Money By Bundling

When bundling your DIRECTV Satellite TV services with other services (phone and internet service), you can save a decent amount of money. The AT&T internet plan costs $50 per month and the most basic DIRECTV package costs $35 per month. The DIRECTV and AT&T Internet bundle costs $75 per month, saving customers $10 a month. What customers get is over 155 channels, internet speeds up to 100 Mbps, over 99 percent reliability, and the professional installation fee waived — a $99 value. Customers can even sign up for a 3-month preview of HBO®, SHOWTIME®, STARZ®, and Cinemax® at no extra charge.

Visit Site

The Bad

  • Possible Monthly Fees
  • Price Increases
  • Signal Relies on the Weather

Possible Monthly Fees

Before signing up with DIRECTV, it is essential to review the terms and conditions for each service to be sure of any additional fees or taxes. Too often, customers sign up and don't find out the terms until it's too late. Here are some possible fees a DIRECTV customer might run into:

Activation and Installation

For each of the DIRECTV packages, there is a $19.95 activation fee

While installing DIRECTV, the technician may need to make changes to a telephone line or provide extra equipment, etc. and a custom work fee may be applied. The technician should prepare a Custom Work Rate sheet to explain what was needed and the cost. 

However, customers should also be aware that there is a non-activation fee. DIRECTV will charge $150 per receiver if it is not activated within 30 days of installation.

Equipment

There is an Equipment Lease Fee. The fee for the first receiver is waived; after that, each additional receiver costs $5 per month

At the end of their agreement, customers should return their equipment to avoid DIRECTV's Unreturned Equipment Fee, which can range from $55-$470 per receiver

Cancellation and Deactivation:

Customers who don't fulfill their Programming Agreements may be charged a pro-rated fee of up to $480. 

There is a disclaimer at the bottom of DIRECTV's site that states there is an "early termination fee" or cancellation fee of $20 per month, for each month remaining on the TV agreement. 

If a customer deactivates their service or if DIRECTV deactivates the service, there may be a charge of $15. This charge is made apart from the termination fee.

Extra Fees:

DVR Service Fee: Choosing a DVR or HD DVR receiver will automatically enroll customers in a DVR service. The cost is $6 per month, no matter how many DVR or HD DVR receivers they've selected.

HD Access Fee: For an additional $10 per month customers can receive HD channels

Late Fees: If a customer misses their monthly bill and fails to pay within the grace period, DIRECTV will charge $5 or the maximum amount permitted by law.

Price Increases

DIRECTV is known for locking customers into great promotional packages for the first year of their contract; however, once the first year of the contract is complete, year two can bring a substantial increase in monthly programming prices. While this is stated in the contract, it comes as an unwelcome surprise to many customers. A number of DIRECTV reviews mention these price hikes as one of the top frustrations with this satellite tv service. If this is a deal breaker for you, there are other service providers that offer set pricing for the length of your contract.

Signal Relies on the Weather

DIRECTV is satellite-based and is subject to all the disadvantages that come with a satellite dish: reception is at the mercy of weather conditions. Heavy storms are likely to affect the satellite connection. Weather does not affect the quality and availability of cable tv or fiber optic programming to the same extent as satellite TV service. Be prepared to deal with spotty live tv connections  as connections to local channels during considerably adverse weather.

The Bottom Line

There are plenty of reasons to consider signing up with DIRECTV.

DIRECTV offers an incredible assortment of specialty and local channels, and its initial promotional packages are hard to beat. However, be aware that after your one or two year contract is up, there will be a price hike; while this isn't unusual in the industry, this catches many customers off guard. Customer reviews did not take this lightly. 

DIRECTV is the exclusive provider for the NFL Sunday Ticket. This is great for football fans who want to watch those out-of-market games, but if football isn't your game, then there are plenty of other sports packages to select from. You'll also have access to plenty of channels, so you can pick the perfect TV package. These perks make DIRECTV hard competition for a number of Satellite and Cable TV providers. 

If you're looking for a TV provider that provides a plethora of HD channels, amazing sports packages, and gives you access to exclusive content, then it might be worth looking into DIRECTV.

We'll Introduce You!

Call our recommended rep over at DIRECTV below.

1-(866) 416-5157

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User Reviews

Star Rating

2.7
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1,096 Reviews

Review Breakdown

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1 star
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dana wells

June 3rd, 2019 DETAILS arrow_drop_down
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Other than the usual price hikes after the initial contract, and having to call to negotiate lower prices, I never had an issue with Direct TV.. We've used the service for 20 plus years now. But after the "AT&T takeover" or whatever they call it, I have really had my patience tested. When I called because I had a billing issue, I am put on hold for at least 15 minutes. every time I have called in the last week, which was probably 4 times, I have been on the phone for AT LEAST 45 minutes. Billing is done thru AT&T, but direct tv is totally different. You start with a person that goes thru a script.. then says you must be transferred, only to be on hold another 20 minutes or so, then its transfer to someone else. they set up a time for delivery of a new receiver, and did not show up. no one seems to know what is going on, and I am ready to change to Dish as soon as I get the credit I have been promised for being overcharged for 26 months. Since AT&T have taken over, its a huge mess and the left hand has no idea what the right hand is doing. I will not go back once I switch, even tho I am not under contract now, I will gladly sign a contract with Dish

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Chris

June 3rd, 2019 Fayetteville, AR

Ordered as a new customer. Horrible customer service from the beginning. No 4k recievers available. Tried to switch us to ATT uverse instead. 1.5 hr wait time on phone to change an appointment. They signed me up for a program I told them I did not want. What a night mare. 0 stars.

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Tracy Hill

June 2nd, 2019 Draper, UT DETAILS arrow_drop_down
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We always go back to using Directv for our family because it gives us access to all the Channels that the entire family loves viewing. We stopped using directv for awhile but we quickly switched back because we loved it so much

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Jeremy

June 1st, 2019 Springville, UT DETAILS arrow_drop_down
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Ugh... if I could give negative stars I would. They nickel and dime you to death. Read the fine print. Will not be renewing my contract

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Brittany Bray

May 31st, 2019 Springville, UT DETAILS arrow_drop_down
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We have had direct tv for 2 years. I don’t feel they were honest with us. I will not be continuing with them

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Kristina

May 31st, 2019 Aurora, CO DETAILS arrow_drop_down
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Horrible, we have been with direct tv for 5 years, we decided to cancel our service, when cancels they allowed me to cancel on may 14th even though in middle of billing cycle so I am being charged 174.00 for 7 days of service, which was never told of being charged.

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Mysterykat

May 26th, 2019 West Des Moines, IA DETAILS arrow_drop_down
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I switched to directv because it was the only option in complex i moved into. I had been a dish customer for 10 yrs and desperately miss dish tv. The directv app is horrible. I have had to uninstall and install and do several other steps at least once a month. Never had this issue with Dish. I miss being able to skip commercials and i just miss the superb customer service and great dvr and app.

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Rylie Crandall

May 25th, 2019 Draper, UT DETAILS arrow_drop_down
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My family and I have always used Directv because of all the shows that are included. All of our favorites are included. Sometimes it has been difficult to contact staff for help when Directv has problems

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Elisa Vakapuna

May 19th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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Was with Direct tv and the service was okay. Prices are okay but rather prefer xfinity.

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BLF

May 15th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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We had Directv several years ago but then the price went up after our trial period. I didn't like that it was sometimes a little unreliable when the weather was not very good.

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Preston KFowler

May 15th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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DirectTV has a lot more channels to choose from then your regular dish network, I love all of the different types of shows that I can watch and experience due to them having so many channels

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Barbara Clayton

May 14th, 2019 DETAILS arrow_drop_down
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We have had DirectTV for 20 years and enjoy it. We like it best for the DVR. It's frustrating that with this many chanels, there is so little to watch. We like clean, PG rated content for adults, not just kids. We tend to watch PBS and the British shows the most and even then are unhappy with some of the explicit content. Clean up the shows!

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Scott

May 14th, 2019 Orem, UT DETAILS arrow_drop_down
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I never really had a great experience with DirecTV during the time I was a subscriber. It was overpriced for what we got in return. They also dropped channels from our package multiple times which was frustrating.

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Jim M

May 14th, 2019 DETAILS arrow_drop_down
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They started off with a very reasonable offer for a year. However, after that year, the price went up significantly. And they won't replace their own equipment. I don't understand that part. It's THEIR equipment. If it's not working, why should I have to pay them to get it fixed?

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Craig

May 14th, 2019 Orem, UT DETAILS arrow_drop_down
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DirecTV has always been a great TV service for our family. I can say that we have never had any issues when it comes to service or satisfaction. The price is good and the channels are great!

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Dave M

May 13th, 2019 Stockton, CA DETAILS arrow_drop_down
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Having been a customer of both DirecTV and AT&T individually and now as one, since they bought DirecTV, I can truthfully say they are a horrible company! With regards to my DirecTV account, I was with them for well over 10 years. Every 6-12 months they would jack my rates up, I would call, then they would fix them. I played this game for the entire time I was with DirecTV and since AT&T bought them they have reduced the time to the 6-month mark. I had finally had enough and decided to cut the cord and go with an online competitor. I called to cancel service and was, per their usual, offered a significant price reduction. Only this time I didn't bite. This is where they turned nasty. I was told I had 12 months left on my contract and I would be charged $10 per remaining month. I informed them that I did not sign a contract and that was incorrect. In a nutshell, they said "tough". Take the new price offer or pay the fee to get out. I'm out. Never again. As for their wireless service, Don't, just don't. They have HUGE dead spots, their prices are not good at all and their customer service, well just see above and you'll get the picture. If you're going to pay top dollar then go with the big "V". At least their coverage is phenomenal! Low-cost carrier? Little "T". At least they act as if they really want you as a customer. AT&T has just gotten too big and really don't care if they lose customers anymore.

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Dean

May 13th, 2019 Ogden, UT DETAILS arrow_drop_down
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Prior to switch to a new provider a long time ago we had DirecTV and didn't like them at all. It always seemed overpriced for what we got in our package. We seemed to always have outages and it became to frustrating. A lot of time has passed so maybe they are much better now but that just wasn't our experience.

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Evon Manwaring

May 13th, 2019 DETAILS arrow_drop_down
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We currently have Direct TV and never had a problem with service interruptions or customer service. The technicians are friendly and helpful and customer service is always helpful. We moved to this company from another competitor.

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Reese

May 9th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I have used Directv for many years. They are easy to set up. I am able to pick and choose what channels and program is best for me. I like the free movie channels when I started, or when I move and bring it with me. I like the equipment, easy to use and up to date technology.

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Ashley

May 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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We have been Direct TV customers for over 15 years. We have moved 5 times and my favorite part about Direct TV is being able to leave the satellite on the house and know that they will come to our new home within a day or two and install a new updated system for us. There have been a few times our service has been out due to weather and they actually credited our account for the next month. We are customers for life.

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Jacob

April 17th, 2019 Penrose, CO DETAILS arrow_drop_down
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This Company (Direct TV) is the most Crooked organization in the business. July 2018 when calling to cancel the service, that is overpriced, they offered me a discount and being a idiot I took the offer instead of telling them to take their crap a shove it. several months go by and they shut my service off i call to figure out why and they say i have late charges when i was supposed to have FREE service for 12 months. Apparently some genius in billing fat fingered my credit card number and took me out of auto pay. they didn't tell me you still have to pay taxes on their FREE service so i wasn't not expecting to see a bill. so instead of being like every other company on the planet and calling because a bill didn't go through they charged late fee after late fee. So six months after i originally called to cancel i have had enough, i called to cancel services and some one in the disconnect department let me know that THESE CROOKS enrolled me in a new contract without written or verbal consent.  I am also an at&t customer who has never had a late bill but if this situation is not resolved i will be taking all of my business elsewhere. i know i'm just one person and they really don't give a darn but if just one person will read this and decide not to give these life sucking idiots their business it will have been worth it.

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Aaron Baldwin

April 17th, 2019 Las Vegas, NV DETAILS arrow_drop_down
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Customer service and cable service is the worst. Never coming back. Customer service never helps just makes things worse. Don’t make the same mistake. I think it got worse when Att took over. Paid for a sports channel and they block it out when the team I want to watch comes on. Who does that? Waste of money!!!

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Cole

April 15th, 2019 Salt Lake City, UT

Direct TV just seems too unorganized. There are so many Channels and so much going on that it’s hard to follow.

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Dominic Cervantez

April 14th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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My family has been with DirecTV for many years now and we are very pleased with the service we have received. Sometimes billing has been an issue because every couple years to renegotiate our bill but other than that we have enjoyed DirecTV

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Eric G

April 5th, 2019 Cleveland, OH DETAILS arrow_drop_down
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They offer some good deals but their product and billing sucks. Always having an issue with reception and TV goes out multiple times a day, regardless of weather. When it is due to weather it doesn't take much more than a drizzle or a tiny gust to cause disruption. To top it off our bills have been accidentally over charged and took 5 months to correct. This was a serious mistake.

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Heather L Wood

April 3rd, 2019 Florahome, FL DETAILS arrow_drop_down
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Scam, scam, scam...worst satellite cable provider ever, keep increasing prices and taking away more and more channels for the same or higher price. However field techs are very knowledgeable and friendly

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Anita

April 2nd, 2019 Amissville, VA DETAILS arrow_drop_down
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They recently added a extra charge for a "Regional Sports Charge" =$8.49 after raising rates also. I don't watch sports. I am considering a rival company because they will not remove this charge. I am a senior citizen, on a limited income, so I will need to shop around after 15 years. I know 2 families who have left Direct TV for just this reason-one of which recommended this company to me when I moved to this house...They have made a big mistake-will lose customers.

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Paul Winter

April 1st, 2019 Modesto, CA DETAILS arrow_drop_down
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DirectTV SUCKS !!!! I have to have Directtv because they are the only cable company in my area. There service is beyond terrible, you can't watch anything without the system "RECONECTING ISSUES " every 45 minutes. They can't even correct the problem because no one in their customer service department has a clue what the problem might be !!! It's like talking to a third grader ? If I had a better option, I'd blow this no good for nothing company off and sign with another cable provider. Do yourself a huge favor and don't give this peace of crap cable company you're business. NOT WORTH THE MONEY YOU'LL SPEND !!!

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William Rowland

March 29th, 2019 Kingsport, TN DETAILS arrow_drop_down
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Pros: Decent amount of channels to choose from but not great. Cons: Way over priced. You should check out Fire Stick. Customer service is atrocious! They put you on hold, wont suspend your service to transfer or get caught up on it. SHAKE HANDS WITH THE DEVIL..... YOU GET BURNT!!!! Their payment start at $29...and sneakily crepe up to $120. When you try to confront them, they put you hold a half day then disconnect from you. DONT SHAKE HANDS WITH THE DEVIL !!!!!!!!!!!!!!!!

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Jamieray

March 28th, 2019 Tomball, TX DETAILS arrow_drop_down
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No customers service worst tv company with not doing what they say only want new customers once you sign up they don't care if took two months to transfer my service 5miles and the credits they told me I would get didn't happen and was told someone would call me back and it's been months really think they tell you that cause it's a hour at least when I call so they know you can't call everyday they suck

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Brandon

March 14th, 2019 DETAILS arrow_drop_down
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Complete joke. They randomly raise your rates with no notice in advance. If you want to watch something on your computer, good luck. It will tell you over and over to download their own media player so you do. Finish that and click on the station you want to watch.......says to download again. Their chat that they say you can use as some find it easier, that never works or says its busy. To top it all off, my house had directtv when i moved in so when I ordered it they were to come, install 2 boxes and leave all other cables that were already ran so I could just move the boxes if needed as I settle in. They came, installed everything and then cut sections out of each cable run and tucked the rest behind my siding. Absolute joke.

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Kim Appelberg

March 6th, 2019 Pensacola, FL DETAILS arrow_drop_down
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This is the worst experience I have ever had. I had an appointment for internet and direct tv services to be installed between 9-11 am. No one ever called or showed. I have been on the phone for over two hours and I still don’t have an answer. I have been transferred over 7 times to different department and no one will give me an answer. I can’t even believe the lack of service I have received. I took off of work for this appointment. It’s 5 hours later and I still have no answers other than I need to reschedule the appointment.

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Courtney

February 25th, 2019 Scottsville, KY DETAILS arrow_drop_down
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Directv is a piece of garbage service with customer service to match. If you purchase this service you will regret every minute of it, also be prepared to spend HOURS on the phone with customer service only to get nowhere with any form of help, only to call back multiple days in a row for one single issue and apparently either noone takes notes or others cant view others notes because every time I called I was told there were no notations made on the account and no one had any clue what was going on. From the very beginning my on demand feature never worked form the start and I spent a better part of 3 months attempting to get a tech to come fix it, they’d show up alright, they say it was scheduled for an upgrade to the same equipment instead of a repair so they always ended up leaving without doing anything. I finally gave up with that issue because I was tired of spending hours on the phone and getting nowhere. My last thread with them was when I called to move my service because I was moving but it wasn’t offered in that area so instead I put a request in to cancel. Our lease fell through on the move so I called a week ago to revoke my cancellation request. Got a confirmation number and screenshotted the conversation because directv has made it to where i don’t trust any customer service department without getting copies of conversations/requisition numbers, which is sad any customer feels like they have to do that. None the less, guess what I came to home to today?..... a cancelled service. Who could’ve imagined that directv wouldn’t do their job once again and this time it didn’t matter that I had screenshots/confirmation number. They wanted to started a whole other credit report/2 year contract! RUN AS FAST AS YOU CAN FROM DIRECTV. Highly considered canceling my AT&T phone service as well just because they’re associated with directv. I want nothing to do with them!

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Rick J Ferguson

February 22nd, 2019 Lafayette, CO DETAILS arrow_drop_down
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Expensive for what you get. Bundle of channels don't meet my needs. Lock you into higher packages just to get a few popular channels.

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Jennifer Carson

February 22nd, 2019 Cleveland, TN DETAILS arrow_drop_down
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Customer service is terrible. I just had my direct tv installed 2 days ago and everything I was told that I was getting was not true. No one has a clue what their standard guidelines are. I was on the phone for an hour and a half trying to get my situation resolved. I was transferred 6 times. When I would tell them what the previous person told the next person would say I'm sorry your were misinformed we cannot do that. Anyway I was told no installation fee and when they arrived they said I had to pay 99.00 for my additional receiver which was never mentioned when I ordered it. I was told no installation fees. I was also told what I was getting I could use 4 receivers at a time ( I have 5 total). Then come to find out I can only use 3 and they wanted to charge me again to upgrade to a Genie II so I could use the additional receiver. Finally someone I thought was going to help me. He said I was charged the 99.00 installation fee by mistake and should not have paid it. He said they will refund the 99.00 installation fee and to my account ( I was thinking bank account) and then charge just 99.00 for the Genie II. I was willing to work with that. Well I still haven't received my refund instead they charged me an additional 108.95 and are now telling the 99.00 will be a credit on my first bill once it is generated. I told him they said the call was recorded and he said refund not a bill credit. Honestly they are not very professional and have no idea what they are doing. Their staff needs to better trained to give their customers the correct information the first time. Now I am stuck in a two year contract with them and so far not happy at with any of it.

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J Crawley

February 13th, 2019 Provo, UT DETAILS arrow_drop_down
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Been a customer for the past ten years or so. I wish DIRECTV provided more variety in the movies offered. Unfortunately, most of the movies are recycled on a regular basis with very few new ones being offered.

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Londyn Berrett

February 13th, 2019 American Fork, UT DETAILS arrow_drop_down
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We had DirecTV for several years. Bad weather would interrupt the satellite reception which can be frustrating. They increase prices for loyal customers. The longer you are a customer, the more the price goes up. That is a broken business model and they lost my business.

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David Mortimer

February 13th, 2019 DETAILS arrow_drop_down
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Over all, Direct TV has been a good source for TV programming. Lately there service on local channels has not bee that great. For some reason they can not get KSL a local channel here in Salt Lake. Other then that its a good source for TV service.

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Michelle Mortimer

February 12th, 2019 Saratoga Springs, UT DETAILS arrow_drop_down
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I really like the availability to receive satellite tv because I am unable to get any channels with just an antenna. I get great reception and perfect clarity on my screen. I love that I can record shows and watch them later. However, I do not like that DirectTV was unable to come to an agreement with Channel 5! I am furious I haven't been able to watch shows that I was really invested in. And now, I've missed an entire season! I am not happy at all about that!

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Mickie Johnson

February 12th, 2019 Ogden, UT DETAILS arrow_drop_down
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We have DirecTV and it offers a lot of stations so have enjoyed it better than some of the others.

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McKenna Fox

February 12th, 2019 Baltimore, MD

I grew up with directv and there never seemed to be any crazy functionality problems, it offered all the channels you could possibly need, and had a competitive price

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Ericka Bergstrom

February 12th, 2019 Lehi, UT DETAILS arrow_drop_down
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Directv is just hands down the best. Love the service, love the customer service and love the options.

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Mary Osguthorpe

February 11th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Great variety of channels. Easy access to customer support. Quick and easy install.

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Carmen durfey

February 11th, 2019 Lindon, UT DETAILS arrow_drop_down
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It’s good service except they no longer carry our local channel. I don’t understand which side responsible for the standstill but it’s gotten annoying

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Brennan

February 11th, 2019 Orem, UT DETAILS arrow_drop_down
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Nothing spectacular about Directv but it is still a good option. Reasonable prices and good service. I felt like their packages offered a wide range of channels that other providers didn't. I would recommend to someone looking for a TV provider.

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Amanda Olsen

February 11th, 2019 Eagle Mountain, UT DETAILS arrow_drop_down
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DIRECTV is outstanding. They are quick to respond to difficulties and have helpful technicians that are great at problem solving and they are very courteous. Their products and services are top of the line.

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Ponch Thompson

February 11th, 2019 South Jordan, UT DETAILS arrow_drop_down
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The billing experience took a bit to get used to. The service has been up and down depending on use of contractors.

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Laura

February 11th, 2019 Orem, UT DETAILS arrow_drop_down
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We had DirectTv for about six years. At first, it was great because we got a special deal upon signing up. And, when that would expire, they would give us another deal. But, the price kept increasing to where it was almost double what it was when we began, although we were still getting the same number of channels. Finally, I called and asked if there was any way of getting a price reduction - I'd even be willing to have less channels because we didn't watch most of them. But, there was no way, so we had to cancel it. It became very cost-prohibitive.

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Hannah Giles

February 11th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I had DIRECTV for several years and had good service. We rarely had any problems and when we did, they were resolved very quickly. I finally did quit DIRECTV because I was paying $140 per month for just basic. I tried to get a better price, but couldn't.

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Myah Smith

February 10th, 2019 American Fork, UT

My family switched from Directv because it was costing us too much for what we wanted. The people were very nice, the product just wasn't for us.