Name: DIRECTV
Rating: 2.5

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Perry Bond High Rolls Mountain Park, NM

Generally, service has been good. However, about every two to three months my bill is $20 to $40 over what I contracted to pay which necessitates a phone call, working through the phone tree, talking with at least three people and then, today, I was told to call back tomorrow for some reason that I did not understand. I have explained numerous time that I live on social security and the amount I contracted for is all I can afford--to no avail. This part of their service is NOT SO GOOD!

9 years ago

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Charles Leaming Webb City, MO

I Love Direct TV had them over 4 years. Use to have Dish nothing but trouble in 3 years had 3 receivers burn out. Wouldn't bury cable said I could do that. Keep raising price and would not lower price. I love Direct TV.

9 years ago

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M. Walsh

I have had Direct T.V. now for 2 years. I have been completely satisfied with it......BUT......they have a monopoly on the amount of time you get. If I could get cable t.v. I would. They know they have the upper hand for people who live in the country. Also ...the sales rep. tried to rip me off by offing to dig a line to bury the cable at 3 dollars a ft.. It was about 30 feet and a 10 minute job. I ended up having to dig and bury the cable myself. He also stuck the pole to the dish into the ground and never secured it. The wind blew it over....seriously. Is this number one service,..I think not. When anyone is dishonest, and trying to steal, I will ALWAYS give them a zero rating. Sorry Direct T.V. but you asked.

9 years ago

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Michael Garuto Binghamton, NY

Not the greatest selection in variety of movies and Loss of power during a storm. We also were hoping to save more money than we are by switching from another service. Other than that, We are satisfied with quality of service and crystal clear Hi Def programs.

9 years ago

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Maary Phoenix, AZ

I enjoyed the service while I had it. My problems began when I moved from the L.A. area to Phoenix. I called to have the service set up. The technician came and discovered that I do not have line of sight from my new apartment, making service impossible. To get out of my contract without having to pay a $360 penalty, I needed to get a second opinion. I understood and scheduled it for the next day. That technician was on time, but they sent him to my old address - in CALIFORNIA!!! I had to call again to schedule another technician. A week later, they sent THE SAME GUY I HAD THE FIRST TIME!!!! He realized it before he got to my place and called me. Then he hung up to call his supervisor. I never heard from him again. I finally called someone in their office. Apparently, they decided to take his word for it and remove the penalty fee, but they weren't about to call and tell me that. On top of that, they sent to shipping box to return the receiver to my old address in CALIFORNIA!! In the end, I got a refund of part of what they owed me, but I still got charged for a month of service that I never got!!! This company still owes me over $100. I will never go with them again!!! They have NO IDEA what they are doing!!!!!!!!!!!!!

9 years ago

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Jeff Bethel, VT

Way too expensive. I am preparing to cancel and buy out any remaining time. You get nickled and dimed to death. $6.50 for additional TV, $10.00 for the dvr receiver for that tv. $4.99 HD package $3.00 Whole home DVR service $3.50 for ABC, $3.50 for Fox. $2.14 Regional sports $8.00 protection plan $10.00 Advanced receiver HD That right there is $51.63 add the taxes on that and you are at $53.00 on top of what ever package you get. Also be aware that the "on demand" is pay per view for a lot of movies.

9 years ago

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Hargis Ross Carlisle, KY

I had been a customer since direc tv went in business. The receiver quit working. I called them, they informed me the receiver was obsolete but I could have it repaired or updated. They also told me they owned the receiver but I would have to pay for repairs or replacement. I ask why should I pay for something I never owned since I was already paying $98.93 for the basic package and one movie package. The person became irritated ask if I wanted the repair or not. I informed her I was a disabled veteran and could not afford any additional expenses on a fixed income. She then proceded to help me close the account. A few weeks later I was called and free repair and lower rates, too late Evidently they do not need me. I

9 years ago

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Chester Costner La Habra, CA

I have had Direct TY since 1995.My only complaint is the way they bundle there channels. I watch maybe 40 channels. Why should I have to pay for more than 150 channels I never watch. I am retired and my wife will retire in a few months and we may have to cutback on some things.

9 years ago Edited September 14, 2021

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U got my name Northwood, IA

they did the same to me when I moved. I have had Dtv for over 14 yrs. But the bill was in the xes name. so when I sign a new contract, they charged me to move my service to another location. Didn't hear that lttle money maker for D-tv til I moved. They are really QUICK in wanting you to sign CONTRACTS. But when your not happy, they are, you signed a CONTRACT. In other words, they don't give a SH^t about the customer. I for one will DUMP D-TV when my CONTRACT is done. HOPE you all do. When your billing goes up from 29.95 to 78.95 maybe you will DUMP the misleading, money hungry, decieving b****rds they are.

9 years ago

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Andrew Forsyth, GA

I have had no trouble with Direct TV during the years I have had them. I think they should lower their price for customers after 5 years with them or up grade the package etc.

9 years ago

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James T. Southern Hurricane, WV

We enjoy Direct TV. Never had a problem with the service!! Great picture always!!!! The price is a little high and we wish something could be done about signal loss during bad weather !!

9 years ago

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Michael Grisanti Winder, GA

This site plus the company is something that I will never recommend to anyone. They do not care about their customers one bit. You call them to talk about an issue, all they want and you can not move forward until you pay the bill. They will not listen to your issues at all. I have several but, they don't care. They call all the time offering free service but, when you try and talk, they ignore you and talk over you. This is the worst company in business today. I have wires hanging everywhere in my house plus wires running on the ground, exposed, from the dish. My DVR screams when playing and recording but ,they are not the least bit interested in talking to me to resolve these issues without renewing with a new 2 year contract. No I don't want a new contract, I just want you to honor the last one

9 years ago

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Jan Menkens Verdigre, NE

You are exactly right the prices just keep going up and up. We've been customers for many years and even when we try to get some type of discount they give you $5.00 off for 6 months, Big deal. When I told them we are elderly and on a fixed income they really did not care or try to offer us a senior discount they wanted to reduce our package. If we had a better choice in our are I'd change in a minute. Its so expensive and continue to go up and up. Your right abut the weather affecting the reception. When it rains hard, you might as well shut off the TV.

9 years ago

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mike Hamilton, AL

I wouldn't recommend direct TV to anyone. The first 6 months of my contract I was on the phone every month arguing with some idiot who couldn't speak English. They kept adding charges and I would have to call to change it. I still have about 5 months left on my contract and can't wait to change to another service. I try to pay bills online but their page is so complicated to get around, because of all the things they are trying to sell you.If you pay with a check on the phone, it's a five dollar charge and you won't know it till next bill. I pay 98 dollars per month and have maybe 10 channels worth watching. Everything else is trying to sell. I had dish before and there is no comparison to them.

9 years ago

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ROBERT E OSBORN West Jordan, UT

DIRECT TV SUCKS *! Worst customer service ive had in years Bill is constantly messed up and charging more then agreed and all you get is SORRY for your inconvenience! Sorry for your crappy Service I say TOOK them over a month of Have to wait 3 days to see if that fixed it to decide it was THEIR BOX they replaced to fix the problem THEN the next month charge extra on the bill INSTEAD any kinda of consultation Get another SORRY BS DISH NETWORK has better customer service and better packages for what i pay for PARTIALLY service to DIRECT TV i can get ALL the DISH network channels that includes everything i get with DIRECT TV and MORE A soon to be EX Direct TV costumer for over 5 yrs ROBERT E OSBORN Roy UTAH

9 years ago

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Debbie Burkhart Sharon, PA

their satellite internet gives you an allotted amount of high speed...once you use you time ....EVEN THO YOU PAY FOR A MONTHS WORTH...its slows down and your computer runs slower n slower until the 27th of each month when it resets the speed again.....meanwhile its slows down and hard on your hard drive ...ruining your computer....when doing updates or anything in general....my computer isn't a year old n had to send it in for repair to hp...4 times in 8 months...I dropped dish and my computer runs like new....I have a dell desktop in the garage it ruined....I will never go back to them...call n ask them about the high speed allotted time if you don't believe me...

9 years ago

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joanne petrini Sharpsville, PA

They gave the wrong package that I requested. I attempted to get it change to the promo that I was calling about. They said that they were sorry, but they could not change it. I asked for the headquarters' telephone number. I was told that they didn't know it. I was promised that they would not charge more than $29.95. I was charged without consent about $40.00. The additional charge was for HD. My TV did not have HD capabilities. After two years, I tried to terminate the service. A representative called and she was sorry. She won't refund the $240.00 charge for HD, but promised a benefit package for $29.95. Two months later, I was charged $80.00 for the special package. I refused to pay and demanded that they terminate the program. For several years they had collection agencies call me. I told them I would love to have a judge hear about their dishonest business practices.

9 years ago

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Richard Holcomb West Tehama County, CA

i wouldn't use direct tv if it were free lying b*****ds i gave them a letter from my landlord and stating where the dish had to go i pointed it out i had to go to work because they were late getting there when i came home the had put it in a different spot and refused to come move it they said it was a contractor (who they sent out) put it up and they werent responcible for the work he did i had to deal with the contractor myself i reminded them they sent the contractor not me the just blew me off when i told them i would call dish network ,the dish network contractor happily took down the direct tv dish the next and then direct tried tohit me with a collections agency because i refused to pay them

9 years ago

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Jon Lenoir, NC

The service is very reliable, but be prepared for the price hikes that will follow. Honestly, you will likely only ever watch about 20 of the 200 or so channels that are made available. In that regard you'll end up paying for useless junk. This is why they need to have a custom package offer, available at a reduced rate.

10 years ago

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Paige Leahy FL

Directv goes under as the worst home service I have ever gotten. On October 27, 2012 I was scheduled to wait on a directv employees from 8am to 12pm. The employee started out professional by keeping me updated with when he was going to arrive. He arrived a little before ten am. So i put three of my four dogs in a bedroom so they didn't bother him while he worked. My fourth dog was a rescue and always stayed on the porch or in the yard. He was very street and car smart. The directv employee showed me something black in his hand he said was used to scare off dogs. I didn't worry because though my dog was protective by barking, he never attempted to bite anyone. The employee continued to put the new satellite on the house. The dog never bothered him. The employee told me he would have to come back later to bring the HD receiver. The whole reason why he was supposed to be there. Later ended up being 7:30 pm. By this time he had brought a partner who I believe was high. As I'm watching ONE man work, another man walks in my house unannounced. NO knock. I jumped and told him he scared me. The third employee laughed and said, "She probly ain't never seen a black man before." I didn't appreciate that comment. After they were done they left and I heard what sounded like a taser, a dog yipe, then all three of them laughing hysterically. Then I heard the words, "That dog....well he gone now!" Followed by more laughter. They drive off and my dog was nowhere to be found. Until 8:00 am. He was so frightened that he ran down my road, right into the middle of the highway. Needless to say, my dog is dead. It happened all because three directv employees were unprofessional. I could understand if my dog attacked them and they had to retaliate. But if they were able to come into my house without getting bit, they were able to leave without getting bit. Here it is two years later. And despite my complaints and efforts, they didn't lose their jobs, I wasn't offered discounts, wasn't given an apology. And a sweet, innocent rescue dog is still gone. Yeah. I'd highly recommend any other company.

10 years ago

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joyce

I don't like the way when you call in they send you to to this person who in turn sends you to someone else. It seems no one knows what they are talking about. They just keep you going from one room to next. Instead of getting. Someone to come out and work on the problem. Getting it fixed once and for all. They just send us to do the work. We are up in. Age and we can not do half the stuff they want us to do. They are fast to charge but not to repair

10 years ago

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Pam

I switched for a tv show that was exclusive, and was quickly cancelled which upset me. I continued with directv and I am glad I have. I've never had a problem like my friends with competitors have.

10 years ago

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Phalda Morris Jacksonville, FL

I have had a pretty good experience with DIRECTV. Most of the time I had no issues, I was able to watch all my channels, record shows when I wasn't home, and watch shows on demand. However, sometimes during stormy weather, the connection was not great and would go in and out. Overall, I was satisfied with using DIRECTV.

2 years ago

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Estelle Stevens Lehi, UT

I have loved my DIRECTV, it has provided me with everything I need. Our family has enjoyed all of its channels and the great rates it provides. They are always dependable and we know we can always count on them.

2 years ago

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WastedTalent Binghamton, NY

The prices are too high. We used Directv for over 20 years, but after moving, we decided to go with cable and a triple play plan for far cheaper than we had premium Directv for. The customer service was always good, I don't have any complaints about that. Even their CS rep said they don't use Directv because of the prices. But since AT&T took over, service did change and prices went up more.

2 years ago

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John Sandstrom Two Harbors, MN

We have been a customer of DirectV for over ten years. It provides a great picture and its customer service is terrific. The problem is that it is too expensive. The price seems to increase incrementally each month. I am seeking a replacement option.

3 years ago

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Darrin Pelham Rincon, GA

We decided to end our service with Directv and they hounded us to the point of being rude trying to get us to stay with them and that really made it so we would not go back. Our initial decision to get rid of the service was due to the rate increases that and changes to programs that we could no longer see unless we went with a more expensive package. Also there was the issue with the service cutting out with storms but that was understandable.

3 years ago

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Ben Hayward, CA

I was happy with my service and had a great service plan wasn't too expensive until I moved and was told in order to transfer my service to my new address they would have to come out and set up the satellite dish and it was going to cost me $2500 that they only do the free installation when you are a new customer so by not agreeing to that I canceled my service only to be stuck with the remaing months of the contract they wanted me to pay ended up going to collections and I don't plan to ever pay it can sit there until it falls off my credit..

3 years ago Edited September 14, 2021

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JoAnna Di Sibio Brentwood, CA

We have all the channels you can get and we have a lot we don't watch. It would be great to be able to select all the channels you want and not have to have all the extras just to get what you want. Might be hard to do but with today's technology it would be worth trying. DIRECTV would be ahead of the game. The one complaint I have is that the system goes down too often. At least once a week or more it goes down and we have to wait for 15 minutes or so for it to come back up. This is very frustrating when we are watching a movie especially or sports where every minute counts.

3 years ago

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Campen Phoenix, AZ

I have had DIRECTV since 2013. Overall I absolutely love the service. My only concern is that they give a better deal to new customers than they do too old customers that have a perfect record with the company. That is something they should look into.

3 years ago

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Anthony Nuttall Philadelphia, PA

and I got my when I go ordered my package for DirecTV when it came the guys that came were great they they were very fast courteous and very clean about what they did I had no problems the only problems I see is in the satellite loses loses acquisition when it's in sunlight directions to much sun or too cloudy other than that customer service is quick and prompted what they do and when the text come out their work is always good they always clean up behind themselves and they leave there's no mess behind

3 years ago Edited September 14, 2021

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Debbie Prevo Dayton, OH

I’ve been a customer of DIRECTV for several years. I left another provider several years ago due to a recommendation from a friend. I get more channels at a great price. Best decision ever.

3 years ago Edited September 14, 2021

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Tisha B Atlanta, GA

DirecTV is good for a non-streaming service if you have problems with your internet speed, however it is very expensive. You select a plan but they add so many fees due to boxes and bolt ons, plus several taxes. It can get very expensive. Then they do not reward you for being a long time customer, instead your pricing goes up and the best deals go to new customers. Wish they would offer better packages at better rates.

3 years ago

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Susan Cooper Lubbock, TX

I like that it’s fairly reliable and has some channels I like. But here are far too many religious and sports channels. I’d like to see some interesting informative channels as part of the package and not an additional charge.I’m paying $117/mo and have no interest in 75% of what’s available. I’ve been contemplating canceling my service and just use my Firestick. I’m living on SS so that’s a lot of money just to watch TV!

3 years ago

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yoly Hinesville, GA

Its awesome if we have a problem n call ,they r very helpful n resolved it right away. N no question ask. N if they need 2 send some1 they send them right away, 2. Good company. Don't have 2 pay extra.

3 years ago

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Tony Wilhite ,

I had DIRECTV for a few years and it started out like always. Things were great until they weren't. I was told how great their customer service was and how great their product was. Need to watch the news and weather when the weather is bad? Nope. Need to watch a certain channel, only if you buy the 200 other channels you'll never watch. The prices started out fair - like they all do to lure you in. Then, the prices gradually sneak up and up. You call their great customer service to ask if there is something they can do for you and the answer is no. When you tell them you've been a customer for years and can't they do something to support customer loyalty, the answer is no. I tell them If something doesn't change I'll have no choice but to close my account. The answer is, "Ok. Do you want me to stop service now?" good grief.

3 years ago

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Terrence myster ,

Direct tv is a amazing cable service that provides the working person with good promotions that fits there budget. I so appreciate that customer service and with them continue success and

3 years ago

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Anna Ageyev Philadelphia, PA

Great service for the price. A lot of choices for channels, lots of international channels. Customer Service is polite and reachable, not like some companies with robots person. Had no trouble, would recommend.

3 years ago

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SHEILA DAVIS Oneonta, AL

I changed to DirecTV because I received a bundle deal through AT&T when we had Wifi with them. My parents passed away & I inherited their home (which was deep in the country) so we were told that moving our DirecTV would be at no cost 2 us. Little did I know that moving my DirecTV would lock me in2 another year contract. AT&T did not have Wifi available in the country so my DirecTV went up automatically. I had 2 keep it another year (even tho I couldn't get WiFi, which is why I switched 2 begin with) because they had renewed my contract due 2 the move. Then in fact it went up several times after that because I would be given short term discounts every time I complained. I was even told by 1 rep that I should call in 4 discounts every other month. I dont have time 4 that. I kept it until my (slipped in) contract ended, then I had them disconnect it the day after that. I turned in all of my equipment & jumped thru every hoop asked of me. My final bill came & I was charged 4 an additional pro-rated month for being over the billing date (which was 1 day after the contract 2 avoid an early termination fee). That $106 was the last money I will EVER pay them!

3 years ago

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aoelberg Nacogdoches, TX

Directv is a fine company. They offer decent services at an OK price. I do wish the price was better. It seems like the price goes up and the channel selection goes down every year. Also if you can afford to let me pay a lower amount for a year you can afford to let me keep paying that for the rest of the time. They also need to let their current customers take advantage of new deals that come out. Only offering them to new customers does not instill loyalty in your customers.

3 years ago

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Claudia Tyler, TX

I had Directv for so many years. I loved all my choices that were available. I hade over 240 channels plus HBO/ Cinemax, Stars/Encocre, plas an extra package with 6 other movie channels, DVR, and a HD receiver on 3 other TVs and paid around $72 per month. When they announced that AT&T bought them out, I knew my bill was going up. The month after they took over, my bill was for $179. I had to cancel all movie channels, go down to the lowest package of less than 125 channels (with most being telemarketing channels), get rid of the DVR, and cancel receivers on 2 of the other TVs, just to get my bill back down to $75 and wait for my contract to expire.

3 years ago Edited September 14, 2021

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Keith Anderson Henderson, NV

I had DirecTV for about seven or eight years The service out in Nevada is pretty good it's never really gone out because it hardly ever rains or never snows obviously out in Nevada so I can't complain about service ever going out but customer service is okay but my bill would go up every year they would add small little service charges or service for the same channels would go up when I asked about a discount or a price drop with customer service because I'd been a customer for almost 10 years they said no it's only for new customers so I canceled and went with the local cable company

4 years ago

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Lamont Young ,

I've had Direct TV for over 3 years, and because of the great quality and choices, i will never give it up, nor switch. And because of the great customer service and response, i am a customer for life.

4 years ago

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Michele Heist Jacksonville, NC

I would recommend DIRECTV to everyone. I was very happy with the service when I had it. The only reason I had to get rid of it was because I had to quit my job and go on disability! If I could get it back I would.

4 years ago

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Kathleen D Huber San Diego, CA

If it weren’t for the NFL Sunday Ticket I wouldn’t have this. I don’t think I’ve paid the same monthly amount since I started and you get zero notifications of any changes. Customer service isn’t very good. I had to actually call to cancel the NBA Package, even after the games stopped when the coronavirus halted those games. No notification and no refund for the months I paid when games stopped.

4 years ago

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Tommy Willis , TX

I've had Direct TV for about 6 months now and the price is affordable and customer service are awesome! If I can't get a live agent, I will leave a message and they will call me in an appropriate time manner.

4 years ago

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Traci Cowan Olive Branch, MS

We have had a decent experience with Directv. Their technicians are probably the better part of their company. They will jack up your fees. Since they merged with ATT, their products have been worse with such a hard and long wait to speak to anyone about your service.

4 years ago

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Patti Miller ,

I have Direct TV. The bill increased after the promtion ended as I was told before it was installed. Love the package with Starz. Polite customer service. Most problems solved over the phone.

4 years ago

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Larvan60 Galva, KS

DIRECTV is the worst provider I have ever had service from. They guarantee many channels but over 85 Percent of them are totally WORTHLESS to say the least and their movie channels are so very limited unless one pays their premium price for them which is outrageous to say the least!! They have so many channels that are nothing but advertisements that have NOTHING to do with most people's needs, they have programs, many of them, that came from the 60s era which is totally insane. One in particular 30 minute program is one that my mother watched all of the time was Perry Mason. DIRECTV brought this program back and many more like this one. NO ONE CARES ABOUT THOSE OLD PROGRAMS THESE DAYS, SO WHY PUT THEM IN THEIR CHANNEL LINE UP?? Just as soon as my contract terminates with this provider, I am going back to our previous provider immediately and this is going to happen in another few days, like on the 14th of this month and I have NO intentions of engaging in any negotiations with those people when I call them to cancel our services and to send me a box to return their components!!!

4 years ago

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AndyGrimes Short Hills, NJ

Great but you should improve a little more your customer service and avoid small letters on your promotions. I love the fact that I could connect my account on my TV, smartphone and computer.

4 years ago