DIRECTV

Other than the usual price hikes after the initial contract, and having to call to negotiate lower prices, I never had an issue with Direct TV.. We've used the service for 20 plus years now. But after the "AT&T takeover" or whatever they call it, I have really had my patience tested. When I called because I had a billing issue, I am put on hold for at least 15 minutes. every time I have called in the last week, which was probably 4 times, I have been on the phone for AT LEAST 45 minutes. Billing is done thru AT&T, but direct tv is totally different. You start with a person that goes thru a script.. then says you must be transferred, only to be on hold another 20 minutes or so, then its transfer to someone else. they set up a time for delivery of a new receiver, and did not show up. no one seems to know what is going on, and I am ready to change to Dish as soon as I get the credit I have been promised for being overcharged for 26 months. Since AT&T have taken over, its a huge mess and the left hand has no idea what the right hand is doing. I will not go back once I switch, even tho I am not under contract now, I will gladly sign a contract with Dish

Ordered as a new customer. Horrible customer service from the beginning. No 4k recievers available. Tried to switch us to ATT uverse instead. 1.5 hr wait time on phone to change an appointment. They signed me up for a program I told them I did not want. What a night mare. 0 stars.

We always go back to using Directv for our family because it gives us access to all the Channels that the entire family loves viewing. We stopped using directv for awhile but we quickly switched back because we loved it so much

Ugh... if I could give negative stars I would. They nickel and dime you to death. Read the fine print. Will not be renewing my contract

We have had direct tv for 2 years. I don’t feel they were honest with us. I will not be continuing with them

Horrible, we have been with direct tv for 5 years, we decided to cancel our service, when cancels they allowed me to cancel on may 14th even though in middle of billing cycle so I am being charged 174.00 for 7 days of service, which was never told of being charged.

I switched to directv because it was the only option in complex i moved into. I had been a dish customer for 10 yrs and desperately miss dish tv. The directv app is horrible. I have had to uninstall and install and do several other steps at least once a month. Never had this issue with Dish. I miss being able to skip commercials and i just miss the superb customer service and great dvr and app.

My family and I have always used Directv because of all the shows that are included. All of our favorites are included. Sometimes it has been difficult to contact staff for help when Directv has problems

Was with Direct tv and the service was okay. Prices are okay but rather prefer xfinity.

We had Directv several years ago but then the price went up after our trial period. I didn't like that it was sometimes a little unreliable when the weather was not very good.

DirectTV has a lot more channels to choose from then your regular dish network, I love all of the different types of shows that I can watch and experience due to them having so many channels

We have had DirectTV for 20 years and enjoy it. We like it best for the DVR. It's frustrating that with this many chanels, there is so little to watch. We like clean, PG rated content for adults, not just kids. We tend to watch PBS and the British shows the most and even then are unhappy with some of the explicit content. Clean up the shows!

I never really had a great experience with DirecTV during the time I was a subscriber. It was overpriced for what we got in return. They also dropped channels from our package multiple times which was frustrating.

They started off with a very reasonable offer for a year. However, after that year, the price went up significantly. And they won't replace their own equipment. I don't understand that part. It's THEIR equipment. If it's not working, why should I have to pay them to get it fixed?

DirecTV has always been a great TV service for our family. I can say that we have never had any issues when it comes to service or satisfaction. The price is good and the channels are great!

Having been a customer of both DirecTV and AT&T individually and now as one, since they bought DirecTV, I can truthfully say they are a horrible company! With regards to my DirecTV account, I was with them for well over 10 years. Every 6-12 months they would jack my rates up, I would call, then they would fix them. I played this game for the entire time I was with DirecTV and since AT&T bought them they have reduced the time to the 6-month mark. I had finally had enough and decided to cut the cord and go with an online competitor. I called to cancel service and was, per their usual, offered a significant price reduction. Only this time I didn't bite. This is where they turned nasty. I was told I had 12 months left on my contract and I would be charged $10 per remaining month. I informed them that I did not sign a contract and that was incorrect. In a nutshell, they said "tough". Take the new price offer or pay the fee to get out. I'm out. Never again. As for their wireless service, Don't, just don't. They have HUGE dead spots, their prices are not good at all and their customer service, well just see above and you'll get the picture. If you're going to pay top dollar then go with the big "V". At least their coverage is phenomenal! Low-cost carrier? Little "T". At least they act as if they really want you as a customer. AT&T has just gotten too big and really don't care if they lose customers anymore.

Prior to switch to a new provider a long time ago we had DirecTV and didn't like them at all. It always seemed overpriced for what we got in our package. We seemed to always have outages and it became to frustrating. A lot of time has passed so maybe they are much better now but that just wasn't our experience.

We currently have Direct TV and never had a problem with service interruptions or customer service. The technicians are friendly and helpful and customer service is always helpful. We moved to this company from another competitor.

I have used Directv for many years. They are easy to set up. I am able to pick and choose what channels and program is best for me. I like the free movie channels when I started, or when I move and bring it with me. I like the equipment, easy to use and up to date technology.

We have been Direct TV customers for over 15 years. We have moved 5 times and my favorite part about Direct TV is being able to leave the satellite on the house and know that they will come to our new home within a day or two and install a new updated system for us. There have been a few times our service has been out due to weather and they actually credited our account for the next month. We are customers for life.

This Company (Direct TV) is the most Crooked organization in the business. July 2018 when calling to cancel the service, that is overpriced, they offered me a discount and being a idiot I took the offer instead of telling them to take their crap a shove it. several months go by and they shut my service off i call to figure out why and they say i have late charges when i was supposed to have FREE service for 12 months. Apparently some genius in billing fat fingered my credit card number and took me out of auto pay. they didn't tell me you still have to pay taxes on their FREE service so i wasn't not expecting to see a bill. so instead of being like every other company on the planet and calling because a bill didn't go through they charged late fee after late fee. So six months after i originally called to cancel i have had enough, i called to cancel services and some one in the disconnect department let me know that THESE CROOKS enrolled me in a new contract without written or verbal consent.  I am also an at&t customer who has never had a late bill but if this situation is not resolved i will be taking all of my business elsewhere. i know i'm just one person and they really don't give a darn but if just one person will read this and decide not to give these life sucking idiots their business it will have been worth it.

Customer service and cable service is the worst. Never coming back. Customer service never helps just makes things worse. Don’t make the same mistake. I think it got worse when Att took over. Paid for a sports channel and they block it out when the team I want to watch comes on. Who does that? Waste of money!!!

Direct TV just seems too unorganized. There are so many Channels and so much going on that it’s hard to follow.

My family has been with DirecTV for many years now and we are very pleased with the service we have received. Sometimes billing has been an issue because every couple years to renegotiate our bill but other than that we have enjoyed DirecTV

They offer some good deals but their product and billing sucks. Always having an issue with reception and TV goes out multiple times a day, regardless of weather. When it is due to weather it doesn't take much more than a drizzle or a tiny gust to cause disruption. To top it off our bills have been accidentally over charged and took 5 months to correct. This was a serious mistake.

Scam, scam, scam...worst satellite cable provider ever, keep increasing prices and taking away more and more channels for the same or higher price. However field techs are very knowledgeable and friendly

They recently added a extra charge for a "Regional Sports Charge" =$8.49 after raising rates also. I don't watch sports. I am considering a rival company because they will not remove this charge. I am a senior citizen, on a limited income, so I will need to shop around after 15 years. I know 2 families who have left Direct TV for just this reason-one of which recommended this company to me when I moved to this house...They have made a big mistake-will lose customers.

DirectTV SUCKS !!!! I have to have Directtv because they are the only cable company in my area. There service is beyond terrible, you can't watch anything without the system "RECONECTING ISSUES " every 45 minutes. They can't even correct the problem because no one in their customer service department has a clue what the problem might be !!! It's like talking to a third grader ? If I had a better option, I'd blow this no good for nothing company off and sign with another cable provider. Do yourself a huge favor and don't give this peace of crap cable company you're business. NOT WORTH THE MONEY YOU'LL SPEND !!!

Pros: Decent amount of channels to choose from but not great. Cons: Way over priced. You should check out Fire Stick. Customer service is atrocious! They put you on hold, wont suspend your service to transfer or get caught up on it. SHAKE HANDS WITH THE DEVIL..... YOU GET BURNT!!!! Their payment start at $29...and sneakily crepe up to $120. When you try to confront them, they put you hold a half day then disconnect from you. DONT SHAKE HANDS WITH THE DEVIL !!!!!!!!!!!!!!!!

No customers service worst tv company with not doing what they say only want new customers once you sign up they don't care if took two months to transfer my service 5miles and the credits they told me I would get didn't happen and was told someone would call me back and it's been months really think they tell you that cause it's a hour at least when I call so they know you can't call everyday they suck

Complete joke. They randomly raise your rates with no notice in advance. If you want to watch something on your computer, good luck. It will tell you over and over to download their own media player so you do. Finish that and click on the station you want to watch.......says to download again. Their chat that they say you can use as some find it easier, that never works or says its busy. To top it all off, my house had directtv when i moved in so when I ordered it they were to come, install 2 boxes and leave all other cables that were already ran so I could just move the boxes if needed as I settle in. They came, installed everything and then cut sections out of each cable run and tucked the rest behind my siding. Absolute joke.

This is the worst experience I have ever had. I had an appointment for internet and direct tv services to be installed between 9-11 am. No one ever called or showed. I have been on the phone for over two hours and I still don’t have an answer. I have been transferred over 7 times to different department and no one will give me an answer. I can’t even believe the lack of service I have received. I took off of work for this appointment. It’s 5 hours later and I still have no answers other than I need to reschedule the appointment.

Directv is a piece of garbage service with customer service to match. If you purchase this service you will regret every minute of it, also be prepared to spend HOURS on the phone with customer service only to get nowhere with any form of help, only to call back multiple days in a row for one single issue and apparently either noone takes notes or others cant view others notes because every time I called I was told there were no notations made on the account and no one had any clue what was going on. From the very beginning my on demand feature never worked form the start and I spent a better part of 3 months attempting to get a tech to come fix it, they’d show up alright, they say it was scheduled for an upgrade to the same equipment instead of a repair so they always ended up leaving without doing anything. I finally gave up with that issue because I was tired of spending hours on the phone and getting nowhere. My last thread with them was when I called to move my service because I was moving but it wasn’t offered in that area so instead I put a request in to cancel. Our lease fell through on the move so I called a week ago to revoke my cancellation request. Got a confirmation number and screenshotted the conversation because directv has made it to where i don’t trust any customer service department without getting copies of conversations/requisition numbers, which is sad any customer feels like they have to do that. None the less, guess what I came to home to today?..... a cancelled service. Who could’ve imagined that directv wouldn’t do their job once again and this time it didn’t matter that I had screenshots/confirmation number. They wanted to started a whole other credit report/2 year contract! RUN AS FAST AS YOU CAN FROM DIRECTV. Highly considered canceling my AT&T phone service as well just because they’re associated with directv. I want nothing to do with them!

Expensive for what you get. Bundle of channels don't meet my needs. Lock you into higher packages just to get a few popular channels.

Customer service is terrible. I just had my direct tv installed 2 days ago and everything I was told that I was getting was not true. No one has a clue what their standard guidelines are. I was on the phone for an hour and a half trying to get my situation resolved. I was transferred 6 times. When I would tell them what the previous person told the next person would say I'm sorry your were misinformed we cannot do that. Anyway I was told no installation fee and when they arrived they said I had to pay 99.00 for my additional receiver which was never mentioned when I ordered it. I was told no installation fees. I was also told what I was getting I could use 4 receivers at a time ( I have 5 total). Then come to find out I can only use 3 and they wanted to charge me again to upgrade to a Genie II so I could use the additional receiver. Finally someone I thought was going to help me. He said I was charged the 99.00 installation fee by mistake and should not have paid it. He said they will refund the 99.00 installation fee and to my account ( I was thinking bank account) and then charge just 99.00 for the Genie II. I was willing to work with that. Well I still haven't received my refund instead they charged me an additional 108.95 and are now telling the 99.00 will be a credit on my first bill once it is generated. I told him they said the call was recorded and he said refund not a bill credit. Honestly they are not very professional and have no idea what they are doing. Their staff needs to better trained to give their customers the correct information the first time. Now I am stuck in a two year contract with them and so far not happy at with any of it.

Been a customer for the past ten years or so. I wish DIRECTV provided more variety in the movies offered. Unfortunately, most of the movies are recycled on a regular basis with very few new ones being offered.

We had DirecTV for several years. Bad weather would interrupt the satellite reception which can be frustrating. They increase prices for loyal customers. The longer you are a customer, the more the price goes up. That is a broken business model and they lost my business.

Over all, Direct TV has been a good source for TV programming. Lately there service on local channels has not bee that great. For some reason they can not get KSL a local channel here in Salt Lake. Other then that its a good source for TV service.

I really like the availability to receive satellite tv because I am unable to get any channels with just an antenna. I get great reception and perfect clarity on my screen. I love that I can record shows and watch them later. However, I do not like that DirectTV was unable to come to an agreement with Channel 5! I am furious I haven't been able to watch shows that I was really invested in. And now, I've missed an entire season! I am not happy at all about that!

We have DirecTV and it offers a lot of stations so have enjoyed it better than some of the others.

I grew up with directv and there never seemed to be any crazy functionality problems, it offered all the channels you could possibly need, and had a competitive price

Directv is just hands down the best. Love the service, love the customer service and love the options.

Great variety of channels. Easy access to customer support. Quick and easy install.

It’s good service except they no longer carry our local channel. I don’t understand which side responsible for the standstill but it’s gotten annoying

Nothing spectacular about Directv but it is still a good option. Reasonable prices and good service. I felt like their packages offered a wide range of channels that other providers didn't. I would recommend to someone looking for a TV provider.

DIRECTV is outstanding. They are quick to respond to difficulties and have helpful technicians that are great at problem solving and they are very courteous. Their products and services are top of the line.

The billing experience took a bit to get used to. The service has been up and down depending on use of contractors.

We had DirectTv for about six years. At first, it was great because we got a special deal upon signing up. And, when that would expire, they would give us another deal. But, the price kept increasing to where it was almost double what it was when we began, although we were still getting the same number of channels. Finally, I called and asked if there was any way of getting a price reduction - I'd even be willing to have less channels because we didn't watch most of them. But, there was no way, so we had to cancel it. It became very cost-prohibitive.

I had DIRECTV for several years and had good service. We rarely had any problems and when we did, they were resolved very quickly. I finally did quit DIRECTV because I was paying $140 per month for just basic. I tried to get a better price, but couldn't.

My family switched from Directv because it was costing us too much for what we wanted. The people were very nice, the product just wasn't for us.