Name: DIRECTV
Rating: 2.4

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Lois Brandenburg, KY

BOTH DIRECTTV AND DISH ARE OVERPRICED THOUGH during the second half of the contract. You're not getting any bargains. Direct is better by far than DISH, at least for me. That being said, I am now stuck with DISH because Direct would not honor the prices that I received in a mailer that I received. They didn't value the fact that I was an EXISTING CUSTOMER. The reduced rates were only offered to NEW CUSTOMERS. So I left and went to DISH, went through that contract, Then time came to make a change again. The only reason I went with DISH this time was because they offer SIRIUS XM with their service, otherwise I would have selected Direct. I had Direct during the 2009 great ice storm and as long as I have electricity, I had TV. With my DISH service, it goes out almost by spitting on the ground.

8 years ago

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Robert R Enoch Burlington, NC

Direct TV is the best there is and we have tried Time Warner Cable and even though it was ok, it went out a lot during storms. Direct TV rarely does, and it isn't long when it does. I only wish the cost was bit cheaper. That is my only negative thing I can say about it.

8 years ago

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Jim Ranson, WV

I switched to Direct TV from the "other" satellite company. Their fees were fair and when they came to install the system, they found that the "other" company has used an obsolete junction box. Have had no problems at all with the service I would recommend them over most cable hookups I've seen.

8 years ago

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Bill Maze Beloit, WI

direct tv is excellent, their service is second to none, its nice to talk to a human being over the phone, any problems I had were taken care of fast and professionally, I've been with them 20 yrs or so. programing is excellent also I recommend direct tv

8 years ago

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John Tadin Halbur, IA

Had Dish for 16 yrs and got tired of programing problems and not being credited for not having those channels, so I went to Direct TV and yes I bought into their Package for 2 yr agreement, but compare cost with Dish over that 2 yr period of time I still save $240.00 and having a better package, as far as quality about the same. Remember this is only for 2 yrs and then will see has the best DEAL!

8 years ago

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Paul Willis Harrison, AR

Our system was out for about 4 days and trying to do what a computer is telling you is ridiculous. Not every one has a computer and their tv in the same area. When did get a real person did all the things I was told or suggested. Finely they said it was the tv not the dish. Thanks to the very nice service man (Zane) when he arrived it was all the wiring from the dish to the receiver. He moved the dish to the roof of the house and redid all of the wiring. He was great at explaining every thing where an older adult could understand it. The tv picture is better than it has ever been. Just a heads up Directtv. you have a number of customers who are older and speaking to a real life person is more to their benefit than a machine. If you read this fine and much appreciated but if not I have it said any way.

8 years ago

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Richard Green College Station, TX

Over 20 years. Great service, I do have a service plan, for a long time. Moved and they wired the whole house. We have moved up plans over the years and have considered dropping down to lower plans, but have not done so. Upgraded to High Def too. Several family members have Dish and I do not like it,, just me. Storms can be a PITA. but with 2 DVR''s we can catch up on other things. We do have it bundled with the phone, but that is ok.

8 years ago

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Rick Lake Worth, FL

I have been with Direct Tv for over ten years and believe they are getting too expensive and they don't give anything to customers that have a long history with them. I had to cut back on my services and that makes me mad. They don't take care of there long term customers. No breaks. You have to call to maybe get a pay channel for a couple of months. That's not keeping there customers happy. I am considering going with cable. I don't like losing my connection when it's stormy. Right now I am unhappy with Direct Tv. Paying a lot of money for watching tv? My bills have been around $80 for limited channels. That stinks. If they treated there long term customers with offers and good deals I would consider staying with them. Be aware. The fees are a rip off. Depending where you live. Give me a break.

9 years ago

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Clarence Union City, NJ

I love my direct tv. I have over 250 channels and my bill is only $84.00 and I live in Pittsburgh and never have problems from weather for 2 reasons. 1. I insisted i was able to have access to the dish. 2. I spray it with rainex every 6 month it is an excellent for weather proofing

9 years ago

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joe vasquex Cibolo, TX

DirecTV is the best hands down they do not lie like Time Warner and all other cable companies they tell the truth like it is and do provide good service remember you get what you pay for and with DIRECTV they are simply the best

9 years ago

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Jacob ochoa Renton, WA

Wouldn't trade my Directv for anything. I have had Dish, Comcast, charter, time Warner and Verizon and by far Dtv is the best in picture, reliability, service. I have received discounts and credits simply by calling. I love the genie with the recording of 5 shows and not running out of recording space. Also love my Sunday ticket and the sports pack. Will never go back to cable

9 years ago

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Jeff Miller Auburn, WA

All I can say is it works like it's supposed to and when something goes wrong they fix it. In all the years I've been doing business with DirecTv, I've only had one person in customer service that anything less than stellar. They bend over backwards to make me happy. That's worth a few more bucks - I've had Dish and Comcast neither of which was all that interested in keeping me as a customer.

9 years ago

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Georgie Roscow-Barnett Las Vegas, NV

I've been a Direct TV customer since 2007 and LOVE IT! Love the level service, excellent reception even in bad weather. Professional & friendly employees. All my favorite networks and amazingly low bill. I could not be more happy. Direct TV customer for life.

9 years ago

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J. Williams Richmond, VA

I have been a customer of Directv for over a decade. There are ups and downs. The price is always comparable to the service we receive. Sometimes our satellite goes out when it rains but I must say the frequency has declined significantly since we first signed up for service. The choices of shows to watch are limited. There are tons of channels but the truth is, most of the movies are outdated and most of the shows are either old or reality tv. We keep the service to manage our varying needs in the household so we pay for variety that we all enjoy. I recommend Directv on the customer service that they provide alone. I always feel valued and heard and there has never been a time when I have had a situation that representatives of Directv did not handle with professionalism and grace.

2 years ago

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Celestine Moore St Louis, MO

I love this company. Once you have recorded a showing on one T.V. , you have recorded it on all T.V's in your home . The tech support department is so polite and patient to you no matter what time of the night that you have called. The customer service department unselfishly introduces you to the latest promotions of the company and handles your account efficiently .

3 years ago

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Linda Bonogofski Canby, OR

I was a customer for about 15 years and I never had any trouble. They have great customer service. Over that period of time I used the customer service many times. I would highly recommend Directv to anyone who is contemplating using satellite services. I unfortunately cannot afford satellite at this time. I paid for my equipment as I plan to renew my account when I am in a better financial position.

3 years ago

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The Halls Hanover, MD

We had DirectTV for some years before moving on to Verizon FIOS. We were actually really happy with the service, but when when Verizon moved into our neighborhood the cost of combining internet and TV was just so much better. DirectTV provided neat services like DVR, Pause, Start, Stop live TV and being able to view TV on your Android or Apple mobile device. We took advantage of being able to schedule DVR and watch shows from a mobile device. Surprisingly the service/TV connection held up really well during rain or cloudy days.

3 years ago Edited September 14, 2021

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Stephanie Love Herriman, UT

I loved directiv when I had more time to watch tv. Since my divorce and had to do some budget cuts and worked too much to justify paying for something I didn’t use too often. But when I had their service I absolutely loved it. The cable box was super user friendly and never had any issues. Over the years it just kept getting better and better and easier to use.

4 years ago

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kristin Gneiting Pleasant Grove, UT

We have had DirecTV for most of our married lives. The best part about it is the customer service that we receive when we call with any problems or concerns. They are always willing to update us on the latest deals going and give us the latest equipment available like the Genie! I can now record from my phone if I forget to record a show at home. I can also watch through the DirecTV app.

4 years ago

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Ashley Pleasant Grove, UT

We have been Direct TV customers for over 15 years. We have moved 5 times and my favorite part about Direct TV is being able to leave the satellite on the house and know that they will come to our new home within a day or two and install a new updated system for us. There have been a few times our service has been out due to weather and they actually credited our account for the next month. We are customers for life.

4 years ago

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janalee sanders Valley Center, CA

direct TV has been a fine provider. we have lots of channels to choose from and haven't had to deal with any interruptions in service. they recently did an update and the changes to my recordings list and how I manage them I don't like. they also make the listings "smaller" or the font, but it is way to small to read while watching in my bed! I have to put on my glasses to even read what im trying to find!

5 years ago

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Israel Reyes Ocala, FL

Well, here we go again, DIRECTV just raised my bill an additional $5. The have been doing this yearly $5 raise for the past 10years and the service channels are the same crap/bs. It's bad when you're in an area that only has D-TVI know I'll cancel my subscription this coming summer to a fiber optics service coming to my area this summer.

4 months ago

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Ilene Metrick

When we first moved to PA we had direct TV. After our contract was up they raised the bill so high. The increase was ridiculous. It was also a nuisance having the antenna on our roof. Whenevet it snowed we got no reception and couldn't watch TV. It was ridiculous.

5 months ago Edited November 1, 2023

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Wayne Huntingdon, PA

DirecTV is by far the worst TV service I have ever had in my 60 years of life. Nothing works right, I mean nothing. Even the package prices are wrong. If you're watching something and want to go back to resume, well, the resume is starting back over from the beginning of what you already saw. Saving football games it may save 3 quarters but the 4th quarter it never records. You can't even put lipstick on this pig to make it look better. This is the worst TV service that has ever been on Earth!!!

6 months ago

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Jowara Morgande

I liked the great packages available. Customer service really took the time to explain everything. The service is great for a good price.

6 months ago

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Tracey A Barnegat, NJ

We've had directv for over 20 yrs. I the last yr we have lost the signal to the minis every month for the last six months! I have to spend an hr with tech support to correct. Finally they send me a new box. Have to spend another hr connecting minis. Tech support is great! But for almost $250 a month for service that isn't consistent? If it goes out again im canceling my service and going to Comcast! Im fed up!

7 months ago

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Nesa R Marseilles, IL

We were valued customers for 20 years. They keep raising the price and taking away the channels we love and giving us junk channels. They negotiated with my husband and did some promotion scheme to keep us in our 100.00 range. We started out with them at 50.00. Every year it has went up and our channels we like are gone. When it climbed all the way up to 100.00 my husband told them he is not paying anymore than that. They worked with him and said they had a premotion deal. So they gave us that and kept it at the 100.00 range and gave my husband his sports and took away all the channels I watch. Wow! 100.00 for junk channels. I don’t have nothing to watch but one channel. I watch my Internet TV. Much better and it’s free. Anyway the end of the year came on that stupid premotion and now they want 40.00 more! What? That is ridiculous on that price. There is over kill on commercials and out of those channels we get, only about 8 are any good. Those channels are my husbands and one is mine. My husband asked them to negotiate with him. He is not paying no more than 100.00 for TV. No they wouldn’t. We are senior citizens with a fixed income and been valued customers for twenty years with them. They said they have no promotions going on. Well $40.00 is a lot to up the price on. They are getting very greedy. Every year they up the price and take channels away. They don’t care about their older customers. My husband told them to just get their stuff out. We are not paying that price increase for junk channels and the over kill of commercials. They didn’t care. In fact our bill is paid up till July 29 and it was July11 and at midnight July 12 2023 they shut us off. Really? We are paid up till July 29th in my book! Well my husband packed their junk up right away and had it sent back to them and got rid of their satellite dish to the trash just like they treated us like trash. We don’t want them to dirty our door step again. They are greedy and don’t value their good paying customers. That greed will be their downfall. Move over because there is many other options for people. We were stupid for staying with them this long.

9 months ago

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Takeshia Johnson Fayetteville, NC

You start out with a great deal but then you start to lose the channels you pay for. Please don’t let it rain and you are in the middle of a favorite show, you may as well hang it up. The first year price makes you think it is work it, but year two you are stuck in the contract. You are stuck in the contract and with less channels. It was worth it for me to pay the early disconnect

9 months ago

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Sara Sun City, CA

I had Direct TV for over 25 years and it was great back in the day. They have really changed and not for the better. You would think when a customer has been loyal to them for over 25 years they would be more customer service oriented. Apparently they no longer care about that. I canceled my service because they just don’t care anymore. They are unhelpful, and rude. I sat on hold for over one hour just to speak with a person named Josh in the retention department. He spoke over me, was extremely rude and acted like he was not at all interested in anything I had to say. I was very surprised by his attitude and he didn’t care how long I was with them and that I had been a loyal customer. He was unwilling to help with my problem and when I asked. For a manger he told me he was the manager. I doubt that they would put someone like him in the retention department let alone a man’s position. Needless to say I am. I longer a customer and would never use their service again. I recommend using another service.

9 months ago

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Trent Combs

Unreliable signal, often poor quality picture, freezes for several seconds. Expensive compared to cable, but no cable where I live. And the world's worst customer service. I went back and forth between DISH and DIRECTV for eight years, both were very expensive once the promo period expired. Now I use T Mobile 5G internet and strean everything - at about 80% savings and far better service. I left DIRECTV a couple months ago, and had a <$4 credit balance. I called today to get that refunded, and the call took 28 minutes!!!! And they are sending me a prepaid MasterCard....... NEVER AGAIN WITH DIRECTV OR AT&T.

10 months ago

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Amanda Wilson Charlotte, NC

DirecTV is a good company cable company because their channels coming very clearly and if you have any problems then come on out and help you out and fix the problem services right on point

1 year ago

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Sheila Burns Dickson, TN

I have had DirectTV for the past 3 years and have been satisfied with the services. DirecTV has all the channels you could want. Customer Service has always been helpful. The only issue I have is that rates continue to go up every year.

1 year ago Edited March 31, 2023

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LD&JM Kayes Spring, TX

Two problems with DirecTV. One big, one small. We had DirecTV disconnected August 21st 2022. At that time we had a negative $21.01 balance. We were told an AT&T refund vendor would be sending a Debit card with in 4 weeks. We received a billing statement 10/19/22 showing a negative $14.67 balance. Today, 10/27/22, we received a Debit card for $14.67. Calling the 800-351-5000 was a waste of time. The big problem is when I went up on the roof to remove the DicerTV dish I noticed roof damage. Apparently the installer changed the mounting bracket from one location to another location, a few inches away. He missed the roof rafters on the first try and just caulked the first try screws. Over time these screws leaked and rain water got to the sheathing under the shingles. Otherwise we had fairly good service with DirecTV over the years, but now we are streaming TV over light fiber.

1 year ago

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Carlos M. Hercules, CA

Directv is okay. not the best but its duaable. you get a lot of channels but not so many good channels. would be better if there were more movie channels. it's expensive I wish it was cheaper. have been with direct tv for 20 years now. never had a problem with them. there dvr are now better now that they are wireless. you can record a lot of things in their dvr.

1 year ago

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terry r Las Vegas, NV

What can I say? I've once again returned to DTV after being with another carrier for a few years. DTV is probably the best internet provider out there but all of them are getting quite costly. I presently have DTV for my cable and wifi needs and they offer a pretty good deal for subscribers.

2 years ago Edited April 4, 2022

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Mario Martin Montgomery, TX

DIRECTV was the first sat. service of my experience. I've always favored DIRECTV'S multiple viewing options, flexibility, and customer service. I had enjoyed DIRECTV'S viewing choice packages for years and hope to continue in the foreseeable future.

2 years ago

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Faith DeBoer Palm Desert, CA

While I prefer Directv over Dish, Directv seem to be going out of its way to make things costly and difficult. I have a house and I have an RV. I want a box for each so I can watch at home and when on the road (about 30% of the time) without having to move equipment back and forth. I have found that moving electronics leads to failures. To do this I have to have two accounts, one for the house and one for the RV. They won't allow you to add another box to my existing home account for the RV. Each account costs about $125 / month. You can only have one DVR per account. And, each account has to have a unique address. I only have one address. So to get a second account I have to lie about my address. Why all the hoops? Because it generates more revenue for Directv. Also, to get the second account for the RV I have to go through an outside company (Winegard) to order the equipment and set up the Directv account. To set up the account there is a $99 fee plus the postage to send me a receiver (about $150 total). Anything to separate me from my hard earned money.

2 years ago

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Kaylee Gay Columbia, MO

I love DIRECTV because of all of the different channels that it provides! They have sport, news, kid's channels, and more all in one location. I especially love to watch a movie that happens on ABC family sometimes! And I love that I can watch almost any sport on any sports channel like ESPN or FOX sports.

2 years ago

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LeAnn Baytown, TX

I current use Direct TV and I love it. We have a huge selection of shows to watch, and you can rent and buy movies also. They also have great customer service. And when you lose service, they take the time to help you troubleshoot until you’re back and going again.

2 years ago

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Gary Grenfell New Milford, CT

We used Directv's service for many years and were quite happy with it. We decided to try an online service instead but missed DTV. We called three weeks ago and a date for installation was given. That day, we waited, to no avail. No show. We finally were able to talk to an actual human being who apologized and set us up with another appointment a week later ( the day of this review). The time frame of the appointment was suddenly changed the day of the appointment followed later by yet another robocall telling us that WE missed the appointment. Finally got another human being on the phone who set us up with another appointment more than a week later. We shall see. We are about to give up and give Dish a try!

2 years ago

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Christopher Milke Olney, MD

20+ year customer who just "cut the cord" and went to streaming TV. Service was great but too many channels and rising prices scared us away. Will consider AT&T's offering if the offering and pricing becomes competitive.

2 years ago

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CharcoalAxe Highland Park, IL

After 27 years, I finally left. It costs a lot to leave - I paid $280 in cancelation fees. 3 TVs in my house and only HBO as a premium, I was paying $177/month. YouTube TV for roughly the same channels is about half of that. Not only do you pay subscription, but you pay for every device. Any time, you update your equipment, DirecTV locks you in for 2 years. That's what kept me so long; I didn't want to pay to leave. Finally, I did. With the money I save monthly, I'll make it up in about 3 months. Plus, any time there was a bit of rain or snow, the service would go down. My advise is stay away. It's expensive to use. It's expensive to leave.

2 years ago

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KLF Fort Worth, TX

We have been very pleased with Direct TV. We have the tv channels we want at a similar price to other providers. We have not needed any service or repair in 2+ years of service.

3 years ago

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cecigilbert25 Arlington, TX

I’ve been in my house 10 years & decided to go back to DirectTv after leaving them 4 years ago. Now into the last few months of my contract, I’ll be leaving them again. I pay $150 for the lowest channel lineup, the lowest speed internet, & only one box for 1 tv. It’s not worth it for the channels I’m able to get & that I watch. I have 4 other tv’s with no cable & I find myself watching those more.

3 years ago

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Mickey Mangum Long Beach, MS

I am currently a customer. The service itself it fine but since it's under the ATT umbrella the customer service is atrocious as you might expect. The bill is reasonable and I like that I can bundle it with my cell phone and internet.

4 years ago

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Joe Zanter Edgerton, WI

It's a tv service when the weather is good and not much when the weather turns. Special? Not imho. I have Charter at home and DirectTV at my mom's. The DVR was not great or simple to use - try to teach an 80 year old and you'll get an idea. Worse though, she passed over the summer and I have been trying to successfully cancel the service and get early cancellation penalties removed (I've been promised in three phone calls to them in the last 7 weeks but so far they just keep adding late charges, non-return of equpment charges and telling me to "just wait another month") I suppose their customer service is good while you're consuming their product but good luck trying to end service. It seems like it should be so easy - "just take your eqpt to a UPS store and they will scan it, pack it and ship it for free!" That part is true but so far, almost a month after the equipment was returned (within a week of receiving in structions), I am still getting additional charges related to that. I am frustrated in a measured way.

4 years ago

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Steve Colorado Springs, CO

My wife and I have been DirecTV customers for years. We recently moved to CO Springs and rented a place for 6 months while we were building a new place. During the rental period we tried DirecTV Now which was just god awful. We are about ready to move into our new place and DirecTV wants us to commit to 2 years to get satellite. However, as stated, we had already been customers for many years. Anyway, we have recently discovered Hulu live TV and will be going with that. I don't see why I would pay the exorbitant fees for DirecTV for a product with local channel issues and a constant battle to call and reduce prices. Bye bye DTV! I'm surprised at how much I do not miss you!

4 years ago

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Andrea Kyle Burleson, TX

The prices keep going up, I am paying $200 a month for service. We do not have any kind of sports channels. I get particularly ticked off whenever they send me an introductory offer for $35 for exactly what I'm getting right now for new customers. The price is too high. Unfortunately there is no other alternative at this moment. But the minute there is I'm switching.

4 years ago

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H Franklin, NY

We went with Direct because my son is a big fan of theirs, but me not so much. We got the two year, 155 channel package for $55 a month and we were happy until the promo ran out and it jumped to $109 (twice as much) and on top of that they lost a contract with the local Fox station, so needless to say we have been without a Fox station for 4 months now and NO compensation. I have spent endless hours on the phone and Internet to resolve the issue. They can't tell me when the issue will be resolved and they won't compensate the lose. After countless hours talking to them I did get them to come down on the price but thats only good for a year. I still don't agree with paying for something for so long and NOT getting it. I thought in todays society that the customer was right.

4 years ago

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Jen Paxman Lehi, UT

We were customers of Direct TV for many years. We liked their programming and their customer service was always great. The only complaint that I have is that when it was windy (and we live in a windy area) the coverage was poor. We ended up cancelling our service and now stream our TV, which works better for the needs of our family.

5 years ago