DIRECTV

We have been loyal customers for years and our service went out yesterday. I was told that a technician would be here to fix it in the morning. I took that time off from work. They later emailed me saying it will be scheduled at a much later date. We were so disgusted by this that we decided to cancel our subscription to Direct TV only to find out that when they made a prior service call back in April, that we unknowingly signed an agreement for a new contract until April of 2020!!!! We could still cancel, but it would cost us $480! Not nice at all! Way to treat loyal paying on time customers!!!! Hating Direct TV right now!

This is the worst company ever! I have spent six hours on the phone, for the same issue. They gave me a price on a package, and now they say it never happened. They have lied to me repeatedly, been rude to me, and refuse to honour their commitments to their customers. I would stay away from this company, and do not believe anything they say. I am going to cancel them as soon as possible.

DirecTv is affordable and has pretty good coverage. A few missing channels that are extra. But overall great reliable tv Provider.

We have used DirectTV for awhile now and actually getting ready to cancel our services. Their customer service is very poor, their channel packages are terrible and they are pricey for what you get. There are so many garbage channels.

I was a DirecTV customer for a long time and was very satisfied "UNTILL" AT&T took over. My bill went up $25. , when called to see what can be done, they replied "with a 2 year contract we can discount $25 a month for 6 months. I declined and said time to change. A month ago I canceled my service, along with Verizon internet and saved a cool $150 a month. The problem is, today AT&T drafted $217. from my checking account!!!!!! WTF!!!!! So I called, was on the phone for almost an hour, 3 agents and a supervisor later, I was told "I'm sorry sir, per our policy, we cannot give you a refund on the $217. " They want to charge me a month for 2 days into a new billing cycle. Is this how they win your business back!! As long as AT&T owns DirecTV, I will NEVER be a customer of theirs.

DirecTv worked pretty good for my family. The only thing was there were a ton of Channels we didn’t have. We also had lots of problems with it actually working and the picture being good.

They can improve on better service The price of The cable that they offer is unexceptionable.There is no rewards for being a loyal customer

provide better internet service and bundles

Good, their is quite a bit of slack time sometimes in the streaming

Not please with customer service very expensive

Fair. Just switched to Dish. Direct doubled my bill and did not contact me. When I called to cancel, they offered to drop the price. TOO LATE!

Since AT&T has bought them they no longer pro rate your added or removed services. Their quality of satellite signal gas decreased with choppy reception from tome to time. Their menu is hard to read with crappy font and customer service is horrible and prices have been raised!

Before they merged with AT&T they were the best. Customer service was spot on. Now spotty.We had recently moved and was having issues with on demand it took several call backs and 3 techs to come out at 3 different times to get it fixed.

I had so many problems. 1. Shows I had taped somehow showed upas on demand. So I had tom watch commercials. 2. I could watch live tv with no problems but when I tried to rewind and watch again, it was all jumbled up and not viewable at all. 3. They sent out a new box that didn't work. A service guy came out to help and told us they sent the wrong box. He had a correct box on his truck that he installed. This took a couple day and we were with tv those days. 4. After the new box was installed, we noticed that we lost channels. We no longer had several LOCAL stations (which should be basic). We also lost several other channels that were supposed to be included in our package that we have been watching previously. 5. There were tons of other little quirky issues like the rewind several seconds button would just mess everything up. 6. Just nothing worked as intended. We finally had to cancel and went with Dish and life is so much better now. Dish is way better!

after a few years with direct tv i am switching back to my cable tv,in heavy rain you get no service,in the winter you have to go outside to take the snow off the dish for it to work and the last straw they just dropped CBS and my local station

I can't even give a star rating!! Had service with direct for well over 2 decades! Ridiculous hold times. Given the run around countless times. Canceled our service after they reconnected us due to me inquiring if we could get service where we had moved to but no one could give me info! Signed up with Dish. Got a call 2 weeks later wanting to know how are service was. Told them we didn't have service with them. They had never set an appointment or brought out equipment yet they were calling to check on how our service was! Make sure you use the words disconnect or discontinue your service because apparently they are running a scam where they continue billing you if you don't specify that you want to be disconnected! Trying to rectify this issue has cost me countless hours of frustration from being put on hold and transferred! Direct TV are obviously running a scam!

I honestly hate DirectTV. Ever since they were purchased by AT&T there policies and procedures for customer service are the absolute WORST! And they weren’t great to begin with. If there was any other reasonable way to have access to ESPN where we live I would absolutely refuse their services. It makes me nuts that I give this company a ridiculous amount of money every month for garbage programming and terrible customer service.

Bundled AT&T with Directv and then AT&T changed their policy allowing Directv to bill for an entire month if you did not cancel your service on the exact date that you contract ended. The service became so bad with the pixelating that it became impossible to watch the tv sometimes. Spent many times unplugging the receivers in order to even have service. This company is a complete sham and AT&T should be ashamed of themselves for associating themselves with such terrible service

I have been a customer for 5 years, over that time, I've never had as poor of service when it comes to solving a customers problems with their product. Their rates change without notifying customers

How does a company that owns its equipment still charges for a warranty. How do we as customers let them charge us an extra 8.99a month or a 99.00 fee to come to our homes and repair or replace equipment that belongs to them. If at&t is really concerned about losing so many customer per month maybe they should look at their business practices. I have been a customer for a long time but as of this review I will be canceling early. I have lived the last 11 months with pixelation picture freezing up and not getting 4K problems with their equipment. They want to charge me for a monthly warranty or a one time 99.00 fee or equipment does not get repaired or replaced

Terrible! Did not honor their advertised price, charged $75.00 for dish install, price never stopped going up.

Very prompt, professional and knowledgeable

DirecTV is ok when watching basic TV such as the news and game shows. Don't know if it's their fault but they could use better discretion on the choices of movies they play.

Absolutely horrible after AT&T took it over. People you spoke on the phone we’re either dishonest or lacking of interests

We have two problems that haven’t been ironed out. 1. The TV shows will periodically freeze while we are watching them for a few brief seconds and that’s annoying. 2. For close to a year we were unable to receive KSL because the two companies were negotiating a deal - or NOT negotiating a deal. We were told to call in to receive some money taken off our bill, but when we did, they only gave us $10 credit and 3 months worth of the Smithsonian channel and channels that go with it. The way the credits were given was by Direct TV using ALL of their channels and dividing them up by the days missed, therefore we were penalized because we had a huge different package. We should have been given a MUCH bigger credit in our opinions! We do like the channels that we are receiving, though.

VERY GOODEXPERIENCE AND CHEAPER COST ALSO MORE COVER OF SPORTS

Ok- service not reliable in bad weather though. After the initial promotion pricing expires it's very expensive

The only thing I like is their NFL Sunday Ticket

I like Directv because they give you access to tons of shows and movies. I don't like, however, that you can't watch any show whenever you want.

I have direct tv and LOVE IT!!! Only have positive thing to say about this company! You have every channel and more plus you can record so many things at once. Will never switch!!

Overall ATT / Direct TV Rating -100! MOST UNPROFESSIONAL SERVICE IVE EVER ENCOUNTED. BE WARE!! ATT Grade: F- The ATT Takeover is beyond Incompetent .The Cus Service folks lie and play games with putting you on long Holds hoping you hang up first because they can't hang up. I'm on Auto Pay yet every month they hound me for pmt!! This has been going on for 6 months!! Why? CS set it up wrong, system failure, etc... Every month..at least 1.5 hours. No one cares! Today put me over the edge. It took All Day to finally fix it. I'm not holding my breath. They are LIARS!! Time to Fire them.

I have been a DIRECTV customer for 21 years, yes 21 years. During that time my bill has risen to $135 and I still don't have the movie channels. I have called repeatedly over the past five years begging for some sort of loyalty discount. They would offer $10 one year and $20 the next; nothing ever significant enough to truly thank a loyal customer. Yesterday I made my final call to cancel my service. They suddenly offered the service to me for $65...that's less than half of what I pay now. Too much...too late. I cancelled and switched to Playstation VUE for only $50/month with NO CONTRACT. We have more channels than ever. Up to five devices can access the service. DIRECTV you will die soon because you do not value loyalty. My mom is cancelling today; my neighbor just cancelled yesterday. We represent over sixty years of payments to DIRECTV and I know we're not alone. And finally, no worries about the satellite not working during rain, storms and snow!

Stay away from Direct TV unless you like being lied to and swindled. When I signed up, I was told that the bill would be $65.00 per month for the two year contract. I have had it for one year and today I received a bill for $142.75......more than double. They will not honor the price I was given and will only lower the bill to $117.00 per month for the next year. When my contract is up next June, I will have them remove their equipment and will never do business with this company again.

Terrible service and when you have a problem they have someone from out of the country helping you and you can’t understand them and visa versa I am gonna switch services

Worst customer service I ever had for anything. Service Representative couldn't speak fluent English. They had to pause every time I spoke to have it translated. I was on phone for three hours and finally gave up because I felt like I was on a comedy show. The service rep. in Asia would listen to translation then say they were talking to technician then come back on phone and repeat the same thing I tried ten times. Check the wires to box and unplug and wait 15 seconds. I did this ten times, I'm not kidding. I've been a customer for 15 years with DIRECTV. Whenever I had a problem they sent a service technician to troubleshoot the problem. Since AT&T merged they went downhill. I am calling other providers today to switch to a new carrier. This is what happens when the government lets these companies monopolize the public has very few choices and they get away with terrible service, hidden fees, and overpriced service. I'm running from this company.

Their prices grow exponentially, they start off low to get you to buy it but then its 200 dollars a month at the end of the year.

It was super easy to control and figure out how to work. Never had any problems with! My parents seemed to love it as well. My dad could always watch his football games. It also had the channels I loved as well!

I just got Direct TV and love it. There are so many different channels and options! I haven’t had a problem yet and have been very pleased so far.

DIRECTV is so expensive. Their customer service is very poor. They are constantly trying to find ways to get more of your money. The channels they offer and provide are mostly garbage. But to get the channels you do want, you have to pay for the garbage ones you never watch. My family and I do not like it. We are canceling are subscription.

Directv is awesome! I love that I can see what is playing before I flip through channels and that they have lots of tv shows and movies to choose from.

BUYER BEWARE!!!!! I called to have one of my defective boxes replaced. They insisted on sending a tech, even though we knew it was a defective box. (They charge for a tech visit, or you pay the service fee monthly on your bill). They OFFERED to upgrade all of my equipment. Red Flags went up and I immediately asked, "Does this renew my now expired contract". She said no, it does not. Upon arrival, the tech had an extra box on the work order. He insisted on leaving it, even though I didn't need it claiming, "DON'T WORRY, YOU ARE NOT BEING CHARGED FOR IT. I called to inquire about it and was informed (just as I suspected) that 1. MY CONTRACT WAS AUTOMATICALLY RENEWED WITHOUT MY SIGNATURE OR APPROVAL FOR 2 MORE YEARS, 2) THEY DO INDEED CHARGE FOR THE EXTRA BOX THAT THEY ARBITRARILY PUT ON MY WORK ORDER. And to add icing to the cake, they changed my appointment without telling me and I had to change my whole schedule to accommodate them. This is UNETHICAL, in fact STEALING and of course I will run from Directv, in fact, I think I'm done with Satellite/Cable and will get my tv from the internet, without all the cost and hassle. Thanks,

We went with Direct because my son is a big fan of theirs, but me not so much. We got the two year, 155 channel package for $55 a month and we were happy until the promo ran out and it jumped to $109 (twice as much) and on top of that they lost a contract with the local Fox station, so needless to say we have been without a Fox station for 4 months now and NO compensation. I have spent endless hours on the phone and Internet to resolve the issue. They can't tell me when the issue will be resolved and they won't compensate the lose. After countless hours talking to them I did get them to come down on the price but thats only good for a year. I still don't agree with paying for something for so long and NOT getting it. I thought in todays society that the customer was right.

They have good channels, but it’s honestly too expensive for TV. With all the streaming sites now, paying for this service is always a waste to me.

I would give them negative stars if I could. I have used Directv since 2002. I broke off service in 2010 as I got tired of their inability to do repair services within a reasonable amount of time. I have and am currently waiting on yet another service issue--no signal. No signal means no TV. First service appointment assigned was over a week ago. Nobody showed. 2nd service appointment was 3 days later (Friday, June 7th), nobody showed. Third appointment was this morning, checked my scheduled appointment, it shows as being "ON HOLD". I can't begin to tell you how many hours, literally, that I have been on the phone to these people to reschedule and not keep taking time off of my work schedule to wait for these people to 'NOT SHOW'. Tried to call a supervisor this morning and they are back-logged with calls. Opted to wait, after 22 minutes my call was (deliberately) dropped. Called them back, got a really sweet gal, she called technical services herself, and when they got back they assured her someone would be out today by noon to fix my problem. 44 more minutes wasted on the phone. It's noon and no service technicians. I've now been 8 days without service. They offered a pathetic $15.00 off the bill. 8 days is more than a week so wouldn't the bill be reduced by one-quarter? Of course not, as I pay for extra receivers (that are not working). Their logic is ridiculous to justify their charges despite my not having a signal. Come September when the contract is up (this is because I shut them down then came back to renew service), I'm done and pulling the plug forever. They keep showing the same movies over and over and just switch them from HBO to Showtime, to all the other standard movie channels. It's a terrible waste of money and time, and now they've got a million dramas going on the movie channels as well which is stuff I won't watch. If I ever do go to satellite again, it will be DISH. Just done with Directv and giving them more than one chance to provide decent customer service. I pay the monthly repair fees installation as well, so they have no excuse. Just ridiculous! Since they hooked up with AT&T it has been horrible!!! I would never recommend them to anyone, and I will consider Amazon's Fire and other possibilities before I will ever go back to Directv!

DIRECTV had the channels I watched as a kid (mostly Disney), but it was not a reliable service! It would go out all of the time, and we would have to wait for it to buffer, or restart the power in our house!

Directv is expensive after your incentive pricing expires. Never told us about lower pricing. We felt like it was being dishonest.

I liked the channels but we were constantly having our rate increased. It was very frustrating so we finally canceled the service.

Terrible customer service since AT&T took over. Billing issues, moving issues, CS agents barely speak English and they cannot even complete a service reestablishment! NOT recommended. Run far, far away from them.

my family switched to directv not to long ago and we love it. it works so good and has a lot of options.

Billing problems. I’ve been customer for long time and kept account current. Since ATT took over they say I’m a month behind when actually they didn’t credit one of my payments. Thinking about leaving and going to a more reliable company.