DIRECTV

I had a great experience with Direct TV. I Have so many good channels along with movies and sports events. If I had a problem I called and they would help me immediately. They gave a great price for a certain amount of time but then it ended.

It's very slow most of the time. When we try to ask a question there is never a clear answer or anyone who can help give us a specific answer. The billing is confusing and unclear

Their customer service leaves a lot to be desired. We had Directv before switching to Dish. Their channel choices were also not as desirable as those from Dish

Struggled with the quality of service for our business usage. Getting help was difficult and time consuming.

We were Directv customers for 3 years, and were pleased with the service, but did not feel that their pricing was competitive.

I love that I can access the networks I want on my computer/phone. Overall, I've been pleased with the service.

First, I HAD been a customer for the better part of 20 years. Over time the packages have gotten more expensive with less content, not to mention that customer service has gone from bad to completely useless. They just follow a script and I am pretty sure they really don't understand English very well - at least they were not listening to what I was saying. The latest incident caused me to cancel my account. My DVR died - it would not reboot, just blue screen with a code about hard drive crashing. Calling customer service I explained the code on screen and they wanted to reset it, but when the hard drive crashes, what is there to reset? On top of that, they did not understand the code. Its like they never heard of a hard drive crashing. I requested a replacement and customer service was trying to sell me on some monthly equipment plan, then said they could only deliver the DVR via technician. Really?? I was on the phone 20 min as they kept trying to sell me on stuff I did not need and would not drop ship the DVR. I hung up, called back, and canceled.

DirectTV has good access to on-demand shows, movies, and sports, and was relatively easy to set up. Not the best TV service I've ever had, but still provides for plenty of entertainment. We got it through our apartment complex, so although I wouldn't pay for it, I'm glad we have it.

Not available in certain areas, however it is an OK service if you can get it!!

IN the beginning of the 2 year agreement is a 161.56 first bill the last bill on the twenty 24 mth agreement as 194.76 after the agreement if i continue to stay we are billed at 263.44 . So after 2 years they prefer you to go elsewhere for service. That is clear in our case. Major disappointment.

I will never do business with them again. Inept and hard to understand customer service. Disconnection was a nightmare. They didn't get it right the first time, I had to make multiple lengthy calls and their final billing ate up a refund they told me to expect. I feel cheated.

Terrible. Our directv has been out for almost 4 weeks now. I’ve called so many time I can’t count. They can’t get a technician out to fix it. I don’t know what to do

Directv is awesome. They have all the channels I need and want and I love the recording options and the look up options and they ability to manage everything easily. They are a great price and very reliable.

Direct tv stole 50$ from me. I cancelled our account and sent their equipment back. @directv 100% lied saying they did not receive one of my cable boxes ( they were all sent in 1 box). I worked with @directv to fix their mistake and was assured everything was taken care of. I was contacted by a debt collection agency 4 months later claiming I did not return one of their boxes. @directv not only lied about the situation being handled, they submitted their false claim to a collection agency so I could not fight back. They did all of this for 50$ which they are falsely claiming is theirs. Save yourself some trouble and stay away from this lying, cheating company. I paid this 50$ to prevent my credit score from being damaged.

DirectTV is easy to use and provides good service. Customer service is always very helpful and accommodating. Great service!

Not the same since AT&T took over. I was a 15 year subscriber and every year I went through the "I'm cancelling my service" dance to get competitive pricing. Over the last few years it seemed like the retention specialists had lessened authority and it was becoming increasingly more difficult to get past their offshore call center. This year when I asked to cancel service, their retention specialist was offshore! She was not very knowledgeable and didn't come close to matching my expiring discounts. So now I'm a Comcast customer. Maybe in 2 years I can completely cut the cord.

Like most companies they don’t cater to the lifelong partnership and steadily increase their prices. As soon as you threaten to leave they suddenly slash their prices by half and beg you to come back. Doesn’t seem quite right.

Tried to get a quote, spoke to 2 agents, both insisted on running a credit check prior to quote. I stated I was not signing up today, just wanted pricing, they refused.

My wife and I have been DirecTV customers for years. We recently moved to CO Springs and rented a place for 6 months while we were building a new place. During the rental period we tried DirecTV Now which was just god awful. We are about ready to move into our new place and DirecTV wants us to commit to 2 years to get satellite. However, as stated, we had already been customers for many years. Anyway, we have recently discovered Hulu live TV and will be going with that. I don't see why I would pay the exorbitant fees for DirecTV for a product with local channel issues and a constant battle to call and reduce prices. Bye bye DTV! I'm surprised at how much I do not miss you!

Not a fan. where my house is the cable is terrible! i personally don't love it .

I switched from Comcast to DIRECTV when cable seemed too expensive and simultaneously switched to AT&T internet. Both services were deficient, and the coordination between DIRECTV & AT&T billing was terrible. I ended up canceling both and being hassled & charged for cancellation fees. Will never deal with either again.

Poor reception has always been an issue with DirecTV. Recently the box in the bedroom and living room were synced so you couldn't watch separate channels in each room. During snow storms we always had an issue with bad reception and having to go outside to scrape off.

I love that our family has DirecTV because whenever I forget to record my favorite shows on the DVR I can do it from my DirectTV app. It even lets me decide from what room I want to record it!. We have such a great variety of sports channels too that I really enjoy.

We have had DirecTV for most of our married lives. The best part about it is the customer service that we receive when we call with any problems or concerns. They are always willing to update us on the latest deals going and give us the latest equipment available like the Genie! I can now record from my phone if I forget to record a show at home. I can also watch through the DirecTV app.

The prices keep going up, I am paying $200 a month for service. We do not have any kind of sports channels. I get particularly ticked off whenever they send me an introductory offer for $35 for exactly what I'm getting right now for new customers. The price is too high. Unfortunately there is no other alternative at this moment. But the minute there is I'm switching.

Direct tv is the best dish company out there because of the many channels it offers. It does cost more that the others though.

DirecTV doesn't work well for my family, the satellite service doesn't reach our house on the end of the city very well.

I have been a customer for over 12 years, in the last 2 years I can't believe how bad it has gotten. I was just on the phone for over an hour with 4 people, only one could speak enough English to understand. Still not resolved!.. My bill has gone from 90.00 dollars to 154.00 in a year.As soon as my 2 years are up it's out of here. Customer service is horrible!!!

DirecTv provided us with outdated boxes. We have had continual issues due to this. 3 Weeks ago we were without service for at least 5 days. The technician came out and got the service back up without replacing the multiple receivers we have. Bear in mind that the plan we have with them requires for a replacement of all equipment every 2 years. Now, 3 weeks after that situation we have the same issue again of the service going out. Customer service told us it would be 7 days before a technician could be out. So we had to schedule them for today. They never showed up, and the never called. The reason we were given was that they do not have enough technicians in our area and the technician was unable to finish with other accounts and come to us. Note, the technician, nor dispatch, nor customer were able to pick up a phone and call us to let us know they would not be out. So far I have been off 2-3 days waiting for them to show up, and including all the time I have spent on the phone with their "customer service" department. Who barely speak English and have extreme difficulty answering basic questions. All they seem to have are the standard answers in their script provided to them. Now they tell me that it will be a minimum of 24 hours and as long as 72 hours before their local dispatch calls to schedule another date for them to come out. It is NOT the customer's fault that the equipment is old and/or outdated. It is NOT the customer's fault that DirecTV does not have enough technicians to handle their service area. This is a very unprofessional and inefficient company that seems to make a lot of excuses to hide their lack of ability to perform the service they tout.

I had thought that Direct TV was had a good reputation ...WAS I EVER WRONG!! I never had a proper TV sign for over 10 months. I had 9 technicians come to the house and every piece was equipment was replaced 1 to 3 times, tests were run and adjustments done but, the problems still were there. I was told that a team of engineers are working on and they do not know when it could be fixed. Well, it sounds like the engineers derailed the train...it was never resolved. So, I cancelled and went with DISH TV....PROBLEM SOLVED!!! Best signal I have ever had and not one pixel problem or freeze of image. Then, Direct TV had the audacity to charge me a early cancellation fee of $174.47 ...which I had to call and talk to them for over 90 mins and 6 transfers to agents....finally I was told by a billing agent that I should have never been charged in the first place.....all the stress and anxiety and then being told it should not have been a charge. I gave it one star, because they did not have a choice of zero

Negative 100 stars. What a mess. From the deliberately bewildering website filled with broken links to the maze of broken phone menus, to the "service," it's all real bad. Is it ATT? DirecTV? Yahoo? What is it? No department is aware of any other department, everything is a dead end. Each department only does one tiny task and then you're on hold for an hour and then you're dropped. Workers show up with incorrect information, they lie to you on the phone saying everything is fixed but it's not. They lie in chat sessions, supervisors can't supervise anything. They steal money from your account and you have to watch them every month, they add things you didn't ask for and then lie about it. They lie about everything and the viewing experience is super lousy. The signal cuts out and is endlessly reloading so you miss everything you're trying to watch. This is pure garbage. The know how to collect their money and then some that's not theirs to take but they have no interest in earning it, they just take it and couldn't care less that their company is so lousy.

Poor service, high price. Channels locked out that I’m paying for. Customer is impossible to deal. Do not feel I’m getting delivered what I’m paying. Not asking for anything free, just what I paying for.

I could kick myself for switching from Xfinity to AT&T and DirectTV! Reception is inconsistent and I never know what the bill's going to be from one month to the next. This was the biggest mistake I ever made!!

Total agreement with pretty much everyone else here. DirectTV/AT&T are garbage. Broken equipment on arrival for install, took six hours to install, never even got TV service working, best service they could provide for internet was equivalent to dial-up(which by the way was conveniently never mentioned during initial phone call). Told delivery guy to take back all equipment after we found that out. Now they’re trying to charge for services never accepted. Multiple phone calls to them and nobody does a thing or they just flat out hang up on you. THIS IS SINGLE HANDINGLY THE WORST COMPANY I HAVE EVER FEALT WITH.

I called Directv to get hooked up for the first time. I was asked a few security questions and when they asked the question of my previous employment I was told I got it wrong. I was told all I had to do was go into an AT&T store and show my ID to make sure it was me. NOT! All I got was a runaround for several days. When I asked to talk to someone in corporate about why I was being denied the manager told me it was because of my "wrong" answer to the employment security question. HOW DARE THEY TELL ME WHERE I HAVE WORKED AND WHERE I HAVEN'T. I WOULD NEVER CONSIDER THEM AGAIN! I have given them one star, only because I can't continue with zero.

If your thinking about changing your cable service, STAY AWAY FROM DIRECTTV! I switched 2 months ago and it is a disaster, improper programing, missing local channels, unable to use app, did not receive sign up insensitive $300. Spent 8 plus hours on the phone with technical and customer service people. When I researched DirectTV I should’ve googled complaints. He’s issues are not new it’s been ongoing for the last two years. Save yourself the headache and stay away from DirectTV.

If I could give a negative star I so would!!! It’s been a hell-ish couple of weeks with direct tv , I had signed up for services on the 1st of August they told me internet (At&T) could be installed on August 6th and we will have our cable installed August 12th...yesterday I waited all day and I get a call from the tech and he said he could not come because “it was to hot” ...my husband is a HVAC technician don’t complain to me about it being “to hot” 1. And 2. You might not be in the right field of work...but I was understanding and decided to just reschedule for this morning between 8am to 12 pm...12 pm rolls around I don’t see a technician I call and see if they can track him..they said he was on his way...another hour passed...no technician I called again and they said he was on his way...2 hours passed and now I’m heated and my husband takes over at this time and he calls and ONCE AGAIN “he is on his way” now it’s almost 7 at night and I get a call from the technician and he once again tells me “he cannot come out and do our install because his boss told him to go home” I AM DONE direct tv get your stuff together and hire dependable people or just go out of buisness!

I just spent 56 minutes on the phone with DirecTV trying to cancel a service I never ordered but was charged through AT&T (a deal they offered for a new phone, but that I NEVER authorized, never purchased or received, never signed anything). This is my 4th phone call to get them to stop charging me for a service I never ordered and do not want. After being transferred three times, each time I was told I was being transferred to a DirecTV Now specialist ultimately to a supervisor, I was finally told there are no specialists, no human beings one can speak with at DirecTV. You must go onto the website, log in (but I do not have a log in because I never received any info because I never had an account!). Then you chat with someone and explain your situation. I tried to find their online chat. Maybe I'm just old (ok, I am kinda old) but I could not find a way to chat with anyone. After, not so politely telling the supervisor that I cannot find anything online, he said he would search for a phone number for me. OH, so NOW there is someone I can contact?! Imagine how many people simply give up over the frustration. They are stealing our money and that is exactly what I told the supervisor I would write in my review.

Direct TV service,& programming,has gone WAY DOWN since being acquired by AT&T. SERIOUSLY considering cancelling Direct TV & local AT&T phone after they stupidly blocked out the Cowboys preseason game on the NFL channel that I PAY EXTRA for.The reason it was blocked out was that AT&T wouldn't pay the local channel to be on Direct TV.SO WHAT? I can't get it on either channel-AT&T idiots are blocking it out on NFL channel saying I can get it on the local. If you like LIARS & Crooks,welcome to AT&T

I love DirectTV! They have great customer service and great shows to choose from and their services are super easy to use! Every time I have used them they have been great!

We were charged $135 for equipment we continued to use when we decided to remain with Direct TV. It has just taken me 32 minutes on the phone with two representatives to have this charge removed. We have had Direct TV for a number of years. In June 2019 it was going to nearly double in price. We called to see if we could get a better deal, although was refused flatly. Therefore we cancelled and was told we would receive a box to return the equipment. When we received the box, it had a leaflet stating "Do not leave us" and was offering the basic package for $35! After calling and finding out we could have the same package as our original one for $45, we chose to remain. We were told to keep our equipment and program in Direct TV. Having just received my bill, that has charged me $135 for non return of equipment and spending over 30 minutes rectifying this, I am annoyed at having to spend this time on something that should not have happened in the first place. Surely if a mistake is made, it should not take this amount of time to look at my bill and see I still have Direct TV and check the serial number !

I'm tired of having channels just turn off. Last year I lost NBC for almost a year. Now it's ABC. I guess next it will be CBS. We pay enough for this service and the customer should not have to be punished. I'm just about at the point of changing services. Get your act together. A lot of people are posting on Facebook and it is spreading. FIX IT

We must have spent 20+ hours on the phone with DirecTV reps. All are friendly, most are incompetent. We had problems right from the get go, when ATT/DirecTV insisted that we were teansfering/moving our service when we were actually trying to get NEW service as we had returned all of our equipment and stopped service 4 months before finding our new house in another state. Any hours later, we hope that issue has been resolved only to run onto a total brick wall about getting the Fox Sports West channel. Many many telephone reps assured us that we could get the MLB games we want, but we ALWAYS get a 721 error code although we are paying $14 a month! I don't know it the reps are liars or just dumb...either way we are not getting what we expect and are paying for. I believe that ATT insists on a 24 month contract because subscribers would be cancelling right and left without that hanging over their heads. We have used the original DirecTV for about 10 years at our other home, but things really got horrible when AT&T took over. Shame on you AT&T for selling such crappy service!

Just ended my service with direct tv. Could not get extra channel( Smithsonian)I paid extra for or local channel 3. I was told I will not be reimbursed for not getting theses channels. Also I will be charged the regular rate till the monthly cycle ends even though I notified them ahead of time. That’s a month extra of payment after I’m closing out my account . So so disappointed. Do not recommend this service to anyone.

DirecTV is not bad. I don’t like the price hikes after your initial year of service, but I’ve been successful at getting the discounted rate to continue beyond the first year so it’s not really an issue. I’m moving soon and they asked for $200 to move my service. I refused. I don’t think this is an unreasonable fee. I mean, they have to send a guy out to install a new dish and boxes at a new location and new equipment needs to be installed and the guy that installs it has to get paid. I get it. I just don’t watch TV that much to justify paying $200 to move. But overall, I’d say that if you’re looking for good TV service and aren’t moving, get DirecTV.

They cancelled my local CBS channel. Sent me a broken antenna to possibly get local channels but couldn’t guarantee it. For the amount I pay monthly this is unacceptable.

I want to direct you to a severe problem at DirectTV. I setup a new installation appointment for last Saturday, July 20th from 8AM-Noon. At 12:30PM I contacted DirectTV that my technician had not arrived nor have I received any contact. I spent an hour and 20 minutes on the phone trying to get an answer. Finally they stated the technician would not be able to come until Noon to 4PM....again no call and no show for the Technician. I called DirectTV again and they stated they would reschedule for today, July 23rd from Noon - 4PM....again no call and no show. Called again....you now see the horrible customer service I have received. They now state they have me scheduled for tomorrow, July 24th from Noon-4PM. I have serious confidence they will show and now Directtv has cost me two vacation days from work and I have no Directtv and I canceled my Cox service last Saturday. I expect an email from your Corporate Executives on how Directtv is going to make this horrendous experience better. You have my email and phone number and I hope to hear from you immediately about this and how Directtv is worthy of earning my business and I fully plan to exploit this type of poor treatment to everyone I can.

We have been loyal customers for years and our service went out yesterday. I was told that a technician would be here to fix it in the morning. I took that time off from work. They later emailed me saying it will be scheduled at a much later date. We were so disgusted by this that we decided to cancel our subscription to Direct TV only to find out that when they made a prior service call back in April, that we unknowingly signed an agreement for a new contract until April of 2020!!!! We could still cancel, but it would cost us $480! Not nice at all! Way to treat loyal paying on time customers!!!! Hating Direct TV right now!

This is the worst company ever! I have spent six hours on the phone, for the same issue. They gave me a price on a package, and now they say it never happened. They have lied to me repeatedly, been rude to me, and refuse to honour their commitments to their customers. I would stay away from this company, and do not believe anything they say. I am going to cancel them as soon as possible.

DirecTv is affordable and has pretty good coverage. A few missing channels that are extra. But overall great reliable tv Provider.