Name: DIRECTV
Rating: 2.4

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SHEILA DAVIS Oneonta, AL

I changed to DirecTV because I received a bundle deal through AT&T when we had Wifi with them. My parents passed away & I inherited their home (which was deep in the country) so we were told that moving our DirecTV would be at no cost 2 us. Little did I know that moving my DirecTV would lock me in2 another year contract. AT&T did not have Wifi available in the country so my DirecTV went up automatically. I had 2 keep it another year (even tho I couldn't get WiFi, which is why I switched 2 begin with) because they had renewed my contract due 2 the move. Then in fact it went up several times after that because I would be given short term discounts every time I complained. I was even told by 1 rep that I should call in 4 discounts every other month. I dont have time 4 that. I kept it until my (slipped in) contract ended, then I had them disconnect it the day after that. I turned in all of my equipment & jumped thru every hoop asked of me. My final bill came & I was charged 4 an additional pro-rated month for being over the billing date (which was 1 day after the contract 2 avoid an early termination fee). That $106 was the last money I will EVER pay them!

3 years ago

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aoelberg Nacogdoches, TX

Directv is a fine company. They offer decent services at an OK price. I do wish the price was better. It seems like the price goes up and the channel selection goes down every year. Also if you can afford to let me pay a lower amount for a year you can afford to let me keep paying that for the rest of the time. They also need to let their current customers take advantage of new deals that come out. Only offering them to new customers does not instill loyalty in your customers.

3 years ago

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Claudia Tyler, TX

I had Directv for so many years. I loved all my choices that were available. I hade over 240 channels plus HBO/ Cinemax, Stars/Encocre, plas an extra package with 6 other movie channels, DVR, and a HD receiver on 3 other TVs and paid around $72 per month. When they announced that AT&T bought them out, I knew my bill was going up. The month after they took over, my bill was for $179. I had to cancel all movie channels, go down to the lowest package of less than 125 channels (with most being telemarketing channels), get rid of the DVR, and cancel receivers on 2 of the other TVs, just to get my bill back down to $75 and wait for my contract to expire.

3 years ago Edited September 14, 2021

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Keith Anderson Henderson, NV

I had DirecTV for about seven or eight years The service out in Nevada is pretty good it's never really gone out because it hardly ever rains or never snows obviously out in Nevada so I can't complain about service ever going out but customer service is okay but my bill would go up every year they would add small little service charges or service for the same channels would go up when I asked about a discount or a price drop with customer service because I'd been a customer for almost 10 years they said no it's only for new customers so I canceled and went with the local cable company

3 years ago

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Lamont Young ,

I've had Direct TV for over 3 years, and because of the great quality and choices, i will never give it up, nor switch. And because of the great customer service and response, i am a customer for life.

3 years ago

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Michele Heist Jacksonville, NC

I would recommend DIRECTV to everyone. I was very happy with the service when I had it. The only reason I had to get rid of it was because I had to quit my job and go on disability! If I could get it back I would.

3 years ago

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Kathleen D Huber San Diego, CA

If it weren’t for the NFL Sunday Ticket I wouldn’t have this. I don’t think I’ve paid the same monthly amount since I started and you get zero notifications of any changes. Customer service isn’t very good. I had to actually call to cancel the NBA Package, even after the games stopped when the coronavirus halted those games. No notification and no refund for the months I paid when games stopped.

3 years ago

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Tommy Willis , TX

I've had Direct TV for about 6 months now and the price is affordable and customer service are awesome! If I can't get a live agent, I will leave a message and they will call me in an appropriate time manner.

3 years ago

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Traci Cowan Olive Branch, MS

We have had a decent experience with Directv. Their technicians are probably the better part of their company. They will jack up your fees. Since they merged with ATT, their products have been worse with such a hard and long wait to speak to anyone about your service.

3 years ago

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Patti Miller ,

I have Direct TV. The bill increased after the promtion ended as I was told before it was installed. Love the package with Starz. Polite customer service. Most problems solved over the phone.

3 years ago

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Larvan60 Galva, KS

DIRECTV is the worst provider I have ever had service from. They guarantee many channels but over 85 Percent of them are totally WORTHLESS to say the least and their movie channels are so very limited unless one pays their premium price for them which is outrageous to say the least!! They have so many channels that are nothing but advertisements that have NOTHING to do with most people's needs, they have programs, many of them, that came from the 60s era which is totally insane. One in particular 30 minute program is one that my mother watched all of the time was Perry Mason. DIRECTV brought this program back and many more like this one. NO ONE CARES ABOUT THOSE OLD PROGRAMS THESE DAYS, SO WHY PUT THEM IN THEIR CHANNEL LINE UP?? Just as soon as my contract terminates with this provider, I am going back to our previous provider immediately and this is going to happen in another few days, like on the 14th of this month and I have NO intentions of engaging in any negotiations with those people when I call them to cancel our services and to send me a box to return their components!!!

3 years ago

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AndyGrimes Short Hills, NJ

Great but you should improve a little more your customer service and avoid small letters on your promotions. I love the fact that I could connect my account on my TV, smartphone and computer.

3 years ago

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Tom Futrell Ville Platte, LA

Directv is too expensive for what you get. I was a customer for nearly 10 years, mostly because of necessity. However my main problem was the customer service. If the service went out, it was my fault. If something was wrong with the box, it was my fault. "Have you tried resetting it? Have you turned it off then back on?" Yes. I am not an idiot. One example...we lost service over the weekend. I called several times. No luck. When I asked for a credit on my bill, the guy laughed at me. So I hung up. Last month we dropped Directv. I have a streaming service that's (so far) be twice as reliable and 60% cheaper for the same programming.

3 years ago

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Morgan Sweat Montgomery, AL

I like the monthly rate for this company, and the channels the kids what. Every now and again you can catch a decent movie but for the most part you have to buy or rent movies to watch them. And the other half og the movie channels are in Spanish.. so.. and if there is a storm you can forget about TV that day.

3 years ago

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Trey Farner Norcross, GA

I grew up with direct tv so I never paid for it but I always enjoyed being able to go onto all of the kids shows and watch Nickelodeon for hours! It was great being able to watch my shows at the click of a button

4 years ago

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take7 Sandy, UT

We want Pac 12 so we dont like direc tv during college sports times but we love it every other day! The plans are great and customer service is great when you call about a concern they help you out and even give you a deal. Directv is always on and has everything we want in cable TV - all the channels, connections, packages, extras.

4 years ago

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Holly Brown Metairie, LA

only tv service my parents used for years and continue to use. will most likely use once I move out because it is so easy to use. was never a huge fan of satellite tv until we started using this

4 years ago

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mccandless24 Kaysville, UT

We moved to a new house and chose directtv as our provider the original deal was great included their NFL option, but once the time was off the price shot up and a lot of the service we had was gone unless we paid more. We switched providers at that point just because of the price. The service was good sometimes went out due to snow on the dish but overall it was fine.

4 years ago

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Greg West Valley City, UT

I love Directv. My wife changed to cable a couple of years ago because it would be cheaper and it was awful so we changed right back. I just wish they wouldn't keep having the price wars. We do love Directv though.

4 years ago

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Mike Ika West Valley City, UT

I was with DirecTV for a few years. My biggest complaint is the inability to pick channels a la carte. I dont want to have to choose an entire package only to get 2 or 3 channels. As streaming has become a more and more regular practice, it became super easy for me to leave DirecTV and just pay for internet thru someone else and stream the shows I wanna watch. Much cheaper too.

4 years ago

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Hunter Brister Norcross, GA

My family and I have used DIRECTV for all of my life. DIRECTV is a very reliable satellite TV networking and will work with you just about all the time on getting updated receivers and new software.

4 years ago

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Nichole Hiatt Eagle Mountain, UT

We had Direct TV for a few years and overall the service was good. The only thing I disliked about it was the guide layout, and that I couldn't hide channels completely from the guide menu. In the end, we cancelled because the price went up significantly after our promotional period.

4 years ago

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Katie Carver Cheyenne, WY

We have had Directv for many years. While I wish it was cheaper, I haven’t been able to walk away from it yet. I hope someday their prices will be more comparable to streaming companies.

4 years ago

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J. Whelan Long Beach, MS

I really liked my DirecTV, but unfortunately the cost of keeping it was just too much. I had been a user for about 8 years and switched from Dish to Direct. The price had become out of range for the convenience of use. We had to cut the cable, save money, and now use streaming services for free or a third of the price of Direct. Sorry Direct wish you could do more in customer retention department.

4 years ago

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Sarah Marfo Tallahassee, FL

My family has been with direct tv for over 7 years. We have a box in every room and it has loads of channels for your every interest. It is great after they fixed that rain interruption problem.

4 years ago

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Connor Farmington, UT

The apartments I live at currently use DirecTV and they are awesome. Still learning the system, but I'm loving it. Whenver I have a question, they are so quick to answer. One of the best CS teams I've ever dealt with.

4 years ago

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KC Riverton, UT

We really liked Direct TV, mostly for the NFL ticket. They had a couple of really neat features too -- we liked being able to pause one channel, flip to another and then go back to the original channel where it was paused. The reason we switched is price. They kept increasing the price.... by a LOT!

4 years ago

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Kaydence Bonino Riverton, UT

We were once a customer of Directv but a few years switched over to comcast. We never had a bad experience with Directv. The only reason switched to comcast was because they offered a bundle pack with our internet and it was a cheaper route to go.

4 years ago

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Amy American Fork, UT

We used cable for years and switched to Directv. We loved it so much that when we moved locations we kept using their service. It was great but became too expensive. We realized we weren't watching tv as often. Their customer service is great to work with. If you watch alot of tv this is the way to go.

4 years ago

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Miles Strother American Fork, UT

DirectTV has good access to on-demand shows, movies, and sports, and was relatively easy to set up. Not the best TV service I've ever had, but still provides for plenty of entertainment. We got it through our apartment complex, so although I wouldn't pay for it, I'm glad we have it.

4 years ago

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Ted Johnson Pleasant Grove, UT

Directv is awesome. They have all the channels I need and want and I love the recording options and the look up options and they ability to manage everything easily. They are a great price and very reliable.

4 years ago

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Kaitlin Ashcroft Mesa, AZ

I have direct tv and LOVE IT!!! Only have positive thing to say about this company! You have every channel and more plus you can record so many things at once. Will never switch!!

4 years ago

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Barbara Clayton

We have had DirectTV for 20 years and enjoy it. We like it best for the DVR. It's frustrating that with this many chanels, there is so little to watch. We like clean, PG rated content for adults, not just kids. We tend to watch PBS and the British shows the most and even then are unhappy with some of the explicit content. Clean up the shows!

4 years ago

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Craig Orem, UT

DirecTV has always been a great TV service for our family. I can say that we have never had any issues when it comes to service or satisfaction. The price is good and the channels are great!

4 years ago

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Evon Manwaring

We currently have Direct TV and never had a problem with service interruptions or customer service. The technicians are friendly and helpful and customer service is always helpful. We moved to this company from another competitor.

4 years ago

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Dominic Cervantez Salt Lake City, UT

My family has been with DirecTV for many years now and we are very pleased with the service we have received. Sometimes billing has been an issue because every couple years to renegotiate our bill but other than that we have enjoyed DirecTV

5 years ago

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David Mortimer

Over all, Direct TV has been a good source for TV programming. Lately there service on local channels has not bee that great. For some reason they can not get KSL a local channel here in Salt Lake. Other then that its a good source for TV service.

5 years ago

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Michelle Mortimer Saratoga Springs, UT

I really like the availability to receive satellite tv because I am unable to get any channels with just an antenna. I get great reception and perfect clarity on my screen. I love that I can record shows and watch them later. However, I do not like that DirectTV was unable to come to an agreement with Channel 5! I am furious I haven't been able to watch shows that I was really invested in. And now, I've missed an entire season! I am not happy at all about that!

5 years ago

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Brennan Orem, UT

Nothing spectacular about Directv but it is still a good option. Reasonable prices and good service. I felt like their packages offered a wide range of channels that other providers didn't. I would recommend to someone looking for a TV provider.

5 years ago

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Amanda Olsen Eagle Mountain, UT

DIRECTV is outstanding. They are quick to respond to difficulties and have helpful technicians that are great at problem solving and they are very courteous. Their products and services are top of the line.

5 years ago

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Laura Orem, UT

We had DirectTv for about six years. At first, it was great because we got a special deal upon signing up. And, when that would expire, they would give us another deal. But, the price kept increasing to where it was almost double what it was when we began, although we were still getting the same number of channels. Finally, I called and asked if there was any way of getting a price reduction - I'd even be willing to have less channels because we didn't watch most of them. But, there was no way, so we had to cancel it. It became very cost-prohibitive.

5 years ago

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FABIO CAVALCANTI Orem, UT

I am current customer of Directv, I used to have xfinity before and being honest, I liked xfinity better. I live in a condo and Directv is offered as part of the HOA. They provided without extra cost a receiver that the image is not good and a limited number of channels. I wish at least, the receiver was HD quality, and they charge for each thing that you try to add to your account.

5 years ago

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Valarie Heaps Lehi, UT

Great service and equipment. We loved all the different stations available for our use. Loved being able to use the parental controls as well and hide all the inappropriate content. Just wish the price didn't just so high after contract is up.

5 years ago

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Nathan Glade American Fork, UT

I have never used DIRECTV, but I worked for a authorized retail dealership and was impressed with the customer policy. Being on the inside, I got to see that AT&T (owner of DIRECTV) really wanted to save their customers money and was very accommodating. It seemed like most customers were satisfied with the service and packages they recieved.

5 years ago

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Spencer Pleasant Grove, UT

Have had it in the past. Would rather just stick with Netflix because I don’t watch a lot of games or tv and it’s really expensive to watch. Can’t justify being locked into a contract or spending that much when everything I watched can be streamed.

5 years ago

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denver robinson Pleasant Grove, UT

direct tv is honestly amazing. i have had it almost my whole life and it has treated me very well. i can watch whatever i want whenever and i get to record and rewatch things as well!

5 years ago

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ally blackhurst Pleasant Grove, UT

My family has used directv for about 6 years now and I really love it. They have a lot of channel options and it’s really easy to set up and use. I would highly recommend directv, and I liked it much better than xfinity, comcast, and dish network, all of which I have tried and didn’t like as much as directv.

5 years ago

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Brian Joseph Duncan Queen Creek, AZ

I have been a Directv customer for over 15 years now. The service has been incredible. Any time I have had an issue they have been prompt in repairing in fixing it. While the price can be a little more than other companies, their offerings are a step above all others.

5 years ago

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Tate Tomlinson Pleasant Grove, UT

I have enjoyed direct TV for the movie collection, I wish that they weren't so expensive to rent. We have also been affected by the KSL argument with has been frustrating because we pay for that channel. I understand that they are in an argument but I wish they would realize that it's effecting all of their clients. Other then that Direct TV is good.

5 years ago

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Jennifer Greenwood Draper, UT

We’ve been very happy with our service but recently were disappointed that we don’t receive channel 5. It’s one of the top channels in our area so i hope they fix it soon or we’ll change when our contract is up

5 years ago Edited September 14, 2021