Terminix Logo

Terminix

star star star star_border star_border

5.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: July 16th, 2024

Terminix, founded in 1927, is a nation-leading termite treatment and pest control service provider that has become a household name in the industry, and operates in 45 states. The company employs Ph.D.-level entomologists and certified members of the Entomological Society of America. Terminix has a team of more than 8,000 trained pest control technicians and helps over 2 million customers get rid of unwanted pests.

Continue reading to learn more about this pest control company or jump down to read Terminix reviews from real customers.

Top Ranked Companies

thumb_up

The Good

  • Quarterly Pest Control Services
  • 100% Satisfaction Guarantee
  • Wildlife and Rodent Control
  • Additional Services
  • Residential and Commercial Pest Control

Quarterly Pest Control Services

Pests are active year-round. While some may only appear in the spring and summer, others will find shelter in your home during the fall and winter. With year-round pests, you'll need year-round protection.

Terminix's Pest Control plan offers flexible treatment plans that take into consideration pest activity, location, and the season. Homeowners can expect a technician to treat the outside of their home every season - a total of four treatments a year (including the initial service).

As a part of its 100% Satisfaction Guarantee* Terminix states that if the pests come back, it will too.

100% Satisfaction Guarantee

Terminix attempts to respond to its customers within two hours of the initial contact every day of the year, 24 hours a day. To accomplish this goal, the pest control company deploys the closest available exterminator to the location. With more than 300 locations across the United States, Terminix is equipped to respond quickly to any ant, tick, or termite problem within its expansive service area.

Many Terminix plans, such as the Residential Termite, Pest, and Mosquito plans, are protected with a 100% Satisfaction Guarantee. Under this guarantee, Terminix will do whatever it takes, including coming back between treatments at no cost, until the pest problem is gone. If the bug problem persists, or the customer is not completely satisfied within 30 days of an inspection or treatment, Terminix has a money-back guarantee and will refund the treatment charges and cancel the current service plan.

To see how this guarantee compare's to Orkin, visit our compare page.

Wildlife and Rodent Control

Alongside providing pest control services for common pests, Terminix offers homeowners and commercial properties a wildlife control plan. This includes effective, humane traps for raccoons, possums, squirrels, and other nuisance animals that can cause hundreds — possibly even thousands — of dollars in damage. Wildlife can chew through wires, eat drywall, tear insulation, leave droppings behind, and destroy personal property and belongings.

A Wildlife Control plan with Terminix includes a free inspection — where a technician will identify any entry points the wildlife are using to get in — a guarantee to come back and eliminate, and remove trapped pests, repairs to any new damage, and the company will seal any new entry points the wildlife creates**.

Additional Services

Terminix covers more than just insect and pest infestation problems; it also provides crawl space services and attic insulation services. Terminix not only treats for pests but works hard to identify and correct conditions that encourage their presence. Many homeowners aren't aware that moisture in their crawl space attracts several pests — many of which who can cause thousands in property damage.

Terminix uses advanced solutions to help protect homes against water damage, fungi, mildew, and minimize the conditions that attract pests. The company also offers an Attic Insulation service. Terminix's attic insulation is made from 85 percent recycled materials, is ENERGY STAR certified, is flame retardant, and able to reduce noise. As insulation degrades, it increases the wear and tear on the air conditioner and heater. Terminix's attic insulation can help homeowners regulate the temperatures in their homes, therefore, lowering heating and cooling costs.

Residential and Commercial Pest Control

Terminix has been in business for over 90 years and has locations in 45 states. The company has a network of over 300 local branches that can provide residential and commercial pest control. Each branch employs trained pest control technicians who specialize in local pest and termite control.

Terminix can even assist the homeowner establish a termite bond prior to the sale of the house. Terminix's termite bond states that a home has been inspected for termite damage, and details the severity of any termite infestation found and its respective treatment recommendation. The pest control company also works with home insurance companies to establish a termite contract, which consists of both an initial and annual termite inspection. In the event of a termite pest issue, Terminix will provide its termite control services at no cost to the homeowner.

Each Terminix technician knows that common household pests and rodents in any building can spread disease and seriously damage the quality and reputation of the company's product or service. That's why Teminix's Commercial Pest Control plan includes custom solutions for businesses. Whether it's retail services, healthcare facilities, food processing, Terminix helps businesses protect their reputation and stops pests from disrupting day-to-day operations.

Additionally, Terminix offers customized services for national companies. Its National Accounts team specializes is offering customized pest control services to businesses with multiple locations throughout the United States.

thumb_down

The Bad

  • Pest Control Plan Exclusions
  • Service Available in Most but Not All Regions

Pest Control Plan Exclusions

Before signing a contract with Terminix for a pest control plan, be sure to read the fine print and make sure the treatment plan provides the right coverage. For example, Terminix’s Guaranteed Pest Control Plan covers treatment for cockroaches, mice, rats, silverfish, “house” ants, clothes moths, non-poisonous spiders, scorpions, centipedes, millipedes, earwigs, house crickets, and paper wasps.

It does not include coverage for carpenter ants, fire ants, pharaoh ants, tawny crazy ants, termites, wood-boring beetles, bed bugs, and mosquitoes.

Homeowners who want coverage for these pests will need to purchase an additional pest control plan for an additional charge.

Service Available in Most but Not All Regions

While Terminix offers coverage in most of the United States, there are five states that Terminix does not service: Alaska, Montana, North Dakota, South Dakota, and Vermont.

gavel

The Bottom Line

Terminix is one of the most well-known brands in the termite treatment and pest control industry and has more than 90 years of experience. The company offers free inspections for services that require an inspection before purchase, a variety of plans, a money-back guarantee, and 100 percent satisfaction on many services.

However, be sure to read the fine print on the contract before signing. The Standard Pest Control plan doesn't cover all pests and to receive coverage for certain pests (mosquito service, termite activity, bed bug issues, etc.), you'll have to pay a separate fee for an additional plan.

Terminix does stand out with its superior customer service. The pest control operators strive to respond to customers and deploy a local technician to any location as quickly as possible to ensure customer satisfaction. The Terminix C.O.D.E provides customers with 24/7 customer service, on-demand solutions, 100 percent satisfaction, and effective pest control strategies.

Overall, we recommend working with Terminix for your professional pest control needs.

View Best Pest Control Companies


*If within 30 days after an inspection or treatment you aren't totally satisfied, Terminix will refund the treatment or coverage charges, reimburse any prepaid services, and cancel your plan. Subject to additional limitations and restrictions. See Terminix Pest Control Plan for details.

**Covered pests include rats, mice, bats, tree squirrels, flying squirrels, raccoons, opossums, skunks, groundhogs, armadillos, pigeons, starlings, sparrows, and snakes. Limitations apply. See Terminix Rodent and Wildlife Exclusion Service Plan for details. Consult your plan for specific terms and limitations that may apply. Not available in all areas.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

2.8

star star star star_border star_border

481 Reviews

Review Breakdown

5 grade

28%

4 grade

17%

3 grade

7%

2 grade

4%

1 grade

44%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star_border star_border star_border

Kenneth Morris Harrisburg, PA

At first they did a good job and got rid of my termites. The same time they sprayed, they drilled a bait station into the concrete patio of my house and patched the holes with concrete. They kept coming back the next 4 years to check the bait station and I was being charged over $300 each year for basically nothing. On the last visit, the man didn't know why he was here as the bait station in the concrete lasts a lifetime. I don't have a yard, just a patio, so there were no bait stations in the ground to be replaced. The report I received would just state the weather temperature, nothing else was ever done. Yes, I paid $350 for the temperature reading from the Terminix guy over the past 4 years. Once I found out the bait station in the concrete was for life, I called to cancel the service. I had to fight with them to let me cancel. It was a stressful, horrible experience. I was finally able to get my contract cancelled and they said I would receive a confirmation in 14 days, I will never recommend their service as much of it is a total scam. If you need someone go local.

1 year ago

star star star_border star_border star_border

Cynthia Tinsley Upland, CA

The company does good follow up. They are responsive when you call them for any issues with insects. My only frustration with them is the billing system. Their website for billing is very poorly done. You sign a contract for monthly services that occur every two weeks. They bill you every two weeks. They will not bill you monthly. We have two properties and I cannot figure out which one they are billing for which services they are do. They cancel one property more than once without notice. I have consider for the past 20 years of cancelling because I am so tried of having to monthly figure out what the bills is

2 years ago

star star star_border star_border star_border

Cory South Point, OH

Horrible customer service over the phone (especially the cancelation department). Made me feel like a "number" rather than a valued customer. Essentially, was told one thing by a representative then a completely different by another. In the end, I had to pay for an extra three months. For this mishap on THEIR end, they didn't apologize or even empathize with me. It's frustrating because to them, $130 is nothing, but to the average hard-working person, that can be a lot. My advice to anyone that uses Terminix, be very cautious of what they tell you about your cancelation dates. Again, the worst part is that my previous service to them didn't matter, I was only money NOT a valued consumer.

3 years ago

Terminix Logo

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Feb. 5th, 2022

star star star_border star_border star_border

Roberta Bowers Fort Wayne, IN

I have had Terminix coming out for over a year because my neighbors fumigated for roaches and the roaches ran to my home. they have been treating once every 3 months and the roaches are worse now then when they started. I have told the guy that my son has sever asthma and that he also has a sever allergy to roaches and he said that this would not take but a couple of treatments because they were not bad. The guy said he would come back and retreat every two weeks until they were gone and he has not been back out in almost 2 months. Very disappointed with the service that I have received and will be going with another company.

4 years ago

Terminix Logo

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Jun. 23rd, 2020

star star star_border star_border star_border

Marty O Wichita, KS

In August 2019 we had Terminix Pest Control provide our home with a professional estimate for bug infestation of bed bugs. Terminix staff professionally and courteously provided us a prompt estimate. After x3 applications and treatments for bed bugs we believed we had the pest problem under control. We followed all preparation guidelines required by the company before treatment. Including but not limited to: Washing & or heat drying all cloth material clothing in closets, dresser drawers, cabinets and cloth curtains hanging on walls. Washed / heat dried & doubled bagged in plastic containers and plastic bags. We even removed bug infested furniture pieces in living room x4. Over $2.200 spent on services dollars 11 1/2 months later and Terminix wants to charge us for a new application. While this house is under a 12 moth warranty for protection from bed bugs. We are greatly dissatisfied with service. Marty O. Wichita, Kansas

5 years ago

star star star_border star_border star_border

Brenda Fullerton Calgary, AB

I had Terminix for a year and just finished up my service. I purchased the service to get rid of ants and a year later they are no better. They said if I continued service I would see a difference. However last summer when I purchased the service they said it would greatly cut down my ant problem. I would save your 650 dollars and would not recommend this service.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Shelton Germaine Rogers, AR

I had an infestation in my house due to the previous renters, I contacted this company to do the pest cleaned up. They went into detail describing what needed to be done and gave me a general price, but they couldn’t provide a complete price quote without seeing the infestation. I did not select them to proceed, as I found another company, I choose to do business with.

2 years ago

Terminix Logo

Reply from Terminix

We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Oct. 3rd, 2022

check_circle

Review Source

star star star_border star_border star_border

Adam Crawley Pleasant Grove, UT

I had a good friend that complained a lot about Terminix. They would come and spray all around his house, but he still had lots of bugs. The worst part was, was that he was locked into a contract and couldn't cancel the service.

6 years ago

star star star_border star_border star_border

Kenneth Okerlund

When they actually come out and keep the appointment they do a good job (most of them do anyway). They have cancelled many of our appointments though.

7 years ago

check_circle

Review Source

star star star_border star_border star_border

Jennifer Ogden, UT

Overpriced for the same service you can get elsewhere. Terminix seemed liked they were always just trying to bill me for things that I didn't need. From start to finish I just never was happy with the service.

5 years ago

star star star_border star_border star_border

John Sparks Placentia, CA

Always on time, very courteous, if you see any bugs after they've been out they are more than happy to come back and retreat for free

7 years ago

check_circle

Review Source

star star star_border star_border star_border

PJWILEY Austin, AR

This company we used for 15 years and they got very "LAX" in the job. They weren't really treating for pests but just walking around for about 15 minutes.

4 years ago

Terminix Logo

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Jul. 24th, 2020

star star star_border star_border star_border

Izzy of Rohnert Park

Poor management - appointments were late and seldom called to explain. Sometimes did not show up.

6 years ago

check_circle

Review Source

star star star_border star_border star_border

Kathleen Benn Mesa, AZ

While the service did a good job of keeping pests under control, the customer service could use some work.

4 years ago

Terminix Logo

Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Aug. 26th, 2020

star star star_border star_border star_border

Jessie Ellerbee Atlanta, GA

Didnt follow up, so we decided to work with another company

7 years ago

star star star_border star_border star_border

Dennis Eagle Mountain, UT

Average service and spotty customer service

7 years ago

star star star_border star_border star_border

Brison Burlington, NC

Sometimes cancel appointments which can be annoying

7 years ago

star star star_border star_border star_border

Spencer Hodgson Salt Lake City, UT

They're a huge company that doesn't look out for their customers.

6 years ago