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Terminix

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5.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: July 16th, 2024

Terminix, founded in 1927, is a nation-leading termite treatment and pest control service provider that has become a household name in the industry, and operates in 45 states. The company employs Ph.D.-level entomologists and certified members of the Entomological Society of America. Terminix has a team of more than 8,000 trained pest control technicians and helps over 2 million customers get rid of unwanted pests.

Continue reading to learn more about this pest control company or jump down to read Terminix reviews from real customers.

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The Good

  • Quarterly Pest Control Services
  • 100% Satisfaction Guarantee
  • Wildlife and Rodent Control
  • Additional Services
  • Residential and Commercial Pest Control

Quarterly Pest Control Services

Pests are active year-round. While some may only appear in the spring and summer, others will find shelter in your home during the fall and winter. With year-round pests, you'll need year-round protection.

Terminix's Pest Control plan offers flexible treatment plans that take into consideration pest activity, location, and the season. Homeowners can expect a technician to treat the outside of their home every season - a total of four treatments a year (including the initial service).

As a part of its 100% Satisfaction Guarantee* Terminix states that if the pests come back, it will too.

100% Satisfaction Guarantee

Terminix attempts to respond to its customers within two hours of the initial contact every day of the year, 24 hours a day. To accomplish this goal, the pest control company deploys the closest available exterminator to the location. With more than 300 locations across the United States, Terminix is equipped to respond quickly to any ant, tick, or termite problem within its expansive service area.

Many Terminix plans, such as the Residential Termite, Pest, and Mosquito plans, are protected with a 100% Satisfaction Guarantee. Under this guarantee, Terminix will do whatever it takes, including coming back between treatments at no cost, until the pest problem is gone. If the bug problem persists, or the customer is not completely satisfied within 30 days of an inspection or treatment, Terminix has a money-back guarantee and will refund the treatment charges and cancel the current service plan.

To see how this guarantee compare's to Orkin, visit our compare page.

Wildlife and Rodent Control

Alongside providing pest control services for common pests, Terminix offers homeowners and commercial properties a wildlife control plan. This includes effective, humane traps for raccoons, possums, squirrels, and other nuisance animals that can cause hundreds — possibly even thousands — of dollars in damage. Wildlife can chew through wires, eat drywall, tear insulation, leave droppings behind, and destroy personal property and belongings.

A Wildlife Control plan with Terminix includes a free inspection — where a technician will identify any entry points the wildlife are using to get in — a guarantee to come back and eliminate, and remove trapped pests, repairs to any new damage, and the company will seal any new entry points the wildlife creates**.

Additional Services

Terminix covers more than just insect and pest infestation problems; it also provides crawl space services and attic insulation services. Terminix not only treats for pests but works hard to identify and correct conditions that encourage their presence. Many homeowners aren't aware that moisture in their crawl space attracts several pests — many of which who can cause thousands in property damage.

Terminix uses advanced solutions to help protect homes against water damage, fungi, mildew, and minimize the conditions that attract pests. The company also offers an Attic Insulation service. Terminix's attic insulation is made from 85 percent recycled materials, is ENERGY STAR certified, is flame retardant, and able to reduce noise. As insulation degrades, it increases the wear and tear on the air conditioner and heater. Terminix's attic insulation can help homeowners regulate the temperatures in their homes, therefore, lowering heating and cooling costs.

Residential and Commercial Pest Control

Terminix has been in business for over 90 years and has locations in 45 states. The company has a network of over 300 local branches that can provide residential and commercial pest control. Each branch employs trained pest control technicians who specialize in local pest and termite control.

Terminix can even assist the homeowner establish a termite bond prior to the sale of the house. Terminix's termite bond states that a home has been inspected for termite damage, and details the severity of any termite infestation found and its respective treatment recommendation. The pest control company also works with home insurance companies to establish a termite contract, which consists of both an initial and annual termite inspection. In the event of a termite pest issue, Terminix will provide its termite control services at no cost to the homeowner.

Each Terminix technician knows that common household pests and rodents in any building can spread disease and seriously damage the quality and reputation of the company's product or service. That's why Teminix's Commercial Pest Control plan includes custom solutions for businesses. Whether it's retail services, healthcare facilities, food processing, Terminix helps businesses protect their reputation and stops pests from disrupting day-to-day operations.

Additionally, Terminix offers customized services for national companies. Its National Accounts team specializes is offering customized pest control services to businesses with multiple locations throughout the United States.

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The Bad

  • Pest Control Plan Exclusions
  • Service Available in Most but Not All Regions

Pest Control Plan Exclusions

Before signing a contract with Terminix for a pest control plan, be sure to read the fine print and make sure the treatment plan provides the right coverage. For example, Terminix’s Guaranteed Pest Control Plan covers treatment for cockroaches, mice, rats, silverfish, “house” ants, clothes moths, non-poisonous spiders, scorpions, centipedes, millipedes, earwigs, house crickets, and paper wasps.

It does not include coverage for carpenter ants, fire ants, pharaoh ants, tawny crazy ants, termites, wood-boring beetles, bed bugs, and mosquitoes.

Homeowners who want coverage for these pests will need to purchase an additional pest control plan for an additional charge.

Service Available in Most but Not All Regions

While Terminix offers coverage in most of the United States, there are five states that Terminix does not service: Alaska, Montana, North Dakota, South Dakota, and Vermont.

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The Bottom Line

Terminix is one of the most well-known brands in the termite treatment and pest control industry and has more than 90 years of experience. The company offers free inspections for services that require an inspection before purchase, a variety of plans, a money-back guarantee, and 100 percent satisfaction on many services.

However, be sure to read the fine print on the contract before signing. The Standard Pest Control plan doesn't cover all pests and to receive coverage for certain pests (mosquito service, termite activity, bed bug issues, etc.), you'll have to pay a separate fee for an additional plan.

Terminix does stand out with its superior customer service. The pest control operators strive to respond to customers and deploy a local technician to any location as quickly as possible to ensure customer satisfaction. The Terminix C.O.D.E provides customers with 24/7 customer service, on-demand solutions, 100 percent satisfaction, and effective pest control strategies.

Overall, we recommend working with Terminix for your professional pest control needs.

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*If within 30 days after an inspection or treatment you aren't totally satisfied, Terminix will refund the treatment or coverage charges, reimburse any prepaid services, and cancel your plan. Subject to additional limitations and restrictions. See Terminix Pest Control Plan for details.

**Covered pests include rats, mice, bats, tree squirrels, flying squirrels, raccoons, opossums, skunks, groundhogs, armadillos, pigeons, starlings, sparrows, and snakes. Limitations apply. See Terminix Rodent and Wildlife Exclusion Service Plan for details. Consult your plan for specific terms and limitations that may apply. Not available in all areas.

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Star Rating

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2.8

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481 Reviews

Review Breakdown

5 grade

28%

4 grade

17%

3 grade

7%

2 grade

4%

1 grade

44%

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Aly Houston, TX

I've had Terminix on and off for years (I lived in a part of the country with fewer bugs for a while so did not have it). Overall Terminix is pretty good at bug prevention. There are occasions where some bugs are just great at coming back (tree roaches and ants for instance) and I do wish there was more Terminix did on that front (hence four stars) HOWEVER they always, always send someone out to follow up and respray when that happens. Overall a service I won't live without living in a southern humid climate.

3 years ago

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Reply from Terminix

Thanks for sharing your positive experience, Rachelle. We're committed to being your trusted provider for all your pest control needs! Please give us a call if we can help you further!

Sep. 20th, 2021

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Alex Rogerson Saratoga Springs, UT

We used to use Alterra, but they were bought out by Terminix in 2015. We did not love Alterra because of how difficult it was to get a technician to come spray when we found bugs inside. Terminix not only kept our pricing as we had with Alterra, but they are much quicker to respond and take care of our needs. Only reason for a 4 star instead of 5 is because it still does a phone call to get someone to spray between quarterly sprays. Would be nice if we could schedule it online or through an app.

7 years ago

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Mario Martin Montgomery, TX

Before moving into our present home, I lived in a least house. I noticed that there was some activity that I assumed were ants in certain areas of the house. I had notified the owner several times about my concerns. I had talked with a coworker about my concerns and they suggested that I call Terminix. Once the Terminix service representative came out, I was informed that my "ants" were actually "termites"! After a thorough examination of the "termite" situation, I received the good news that my situation wasn't as urgent as first thought. Terminix started the process of isolating the termites, sealing the protective areas of the house, and exterminating the pest. This process could have been much worse, but thanks to the expertise, professionalism, and integrity of the Terminix representative the inconveniences and expense was minimal.

2 years ago

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Reply from Terminix

Mario, we are so pleased you enjoyed your Terminix experience!

Apr. 15th, 2022

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Becca Jones Bel Air, MD

Terminix came out to asses our pest situation in a quick manner and was very informative on the options for service. After servicing the entire perimeter for termites, they informed us of how to prevent these pests from returning. We have since become loyal customers with yearly check ins!

3 years ago

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Reply from Terminix

Thank you, Becca! It's wonderful to see you had a positive experience with us, and we want you to know that we are here to assist you with any further pest control needs!

Nov. 22nd, 2021

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Great job, as promised! Novato, CA

Despite 40 years of Terminix high-end service, small bugs weren't exterminated. The bugs ate holes in $100K of art and rare musical instruments. When I called the service manager to report the disaster, he had a lackadaisical and refused to cover the loss with insurance. Plus, their mosquito eradication is worthless.

7 years ago

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Diana Lynn Lafayette, CA

This was my first call when scheduling pest control and they were great until I tried out another competitor that was amazing. To be fair, they did nothing wrong but didn’t go above and beyond which isn’t expected just I wouldn’t give excellent as a ranking but they absolutely did not fail me or breach any agreement. I would still use their services as a 2nd option as they are good no doubt.

2 years ago Edited October 5, 2022

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Reply from Terminix

Diana Lynn, we are so pleased you enjoyed your Terminix experience!

Oct. 6th, 2022

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James Goodman Silverdale, WA

Terminix is great, my wife and I noticed a carpenter ant problem in our home last year. We called around and needed a company that was affordable but still reputable. Terminix was who we decided to use, the tech came out and not just sprayed but also explained some does and don'ts to best keep these pests out of our home. Training and understanding was nice to receive, he really took the time. Worth the cost and great response time, with a knowledgeable staff.

3 years ago

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Reply from Terminix

James , we're happy to hear you had such a positive experience with our team!

Mar. 14th, 2022

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Daniel Cebrero Henderson, NV

We had a mouse/rat problem with our apt complex in Chicago. Called in Terminex to work their magic and we’re glad we did. They made sure to closed off any potential entrance points and make sure they can’t get in while eliminating the existing ones in the apt. We love that they have a ”guarantee” that they will be back if any rodents are found while doing their yearly inspection. So that gave us peace of mind as well.

3 years ago

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Reply from Terminix

Daniel, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar. 14th, 2022

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Chary Akmyrat Little Rock, AR

Very professional people, they let you know a week before they show up, so you can adjust your schedule or reschedule the regular pest control visit. They acknowledge you when they show up. The remove the webs, if any bee or hornet hives outside, they remove it and clean it, they cover all the exterior. So far we do not see any pest bothering us. Highly effective what ever they were using. Good thing is if we see anything anytime, we can call them to visit and do additional treatments for free. I knocked one star out due to their expensive price.

3 years ago

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Reply from Terminix

Hi Chary, thank you so much for your positive comments about Terminix!

Mar. 14th, 2022

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Wendy Liu Bethesda, MD

They were able to get me scheduled within a week and they had people come out twice within a week period. The first time was for termites and that went great. And then the second service was straightforward and simple. A guy came and asked me what my issues were. I told him that the spiders were an issue and he sprayed. He knew what he needed to do and I just left him to it. When he was finished, I signed the paperwork. He was gone within an hour. Since the service, I have had no problems with pest activity.

5 years ago

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Reply from Terminix

Hello Wendy, thank you for taking the time to rate your positive experience with us. We
take great pride in providing our customers with a defense against pests.

Jan. 21st, 2020

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AK Riverton, UT

We've been using Terminix for over 9 years and have been pleased overall. I like that they will come back to the house in between scheduled appointments if you have any issues at all. Setting up the appointments is easy too. The technicians have been pretty friendly and helpful to problem-solve issues. The only complaint I have is that every once and awhile we'll get notice that they're increasing our rate, usually a postcard in the mail. Even though it's not very much of a price increase each time, it's still frustrating.

5 years ago

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Reply from Terminix

We're proud to serve customers like you! Thanks for leaving us a rating.

Dec. 17th, 2019

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wayne sanders Valley Center, CA

We have previously used Terminix for our residential pest control. while the service was what we expected it was a bit challenging for them to have a technician available to service our home sometimes. Both times I used them it was more than 2 weeks before they could schedule someone to come out. other than that, service was adequate and what I expected.

6 years ago

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janalee sanders Valley Center, CA

while this is a well know company and im sure it is great on many different levels, we were using them for pest control for about 9 months. their prices we’re a bit more expensive than other places, but they insured me that there were services their company took care of that others did not. I stayed with them for a little while but when there was a price increase I stopped using their service.

6 years ago

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Jeff B Orem, UT

I used Terminix for quite some time for basic pest control. During that time they always did the job but at the same time I was never blown away. I think that the pest control industry comes down to customer service since the products are very similar across the board. Terminix always had great customer service and that is where my rating comes from.

6 years ago

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Tim Goodwin

Excellent. Great local service and quality products that work backed by a guarantee. Quarterly cost and cost of services are a bit higher than other services, otherwise everything else is excellent.

6 years ago

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Ralph Walls Wilmington, DE

Overall good experience. I called Terminix for a problem with Ants. The Exterminator was on time and very professional. My ant problem was quickly resolved. I wish they had an opening a little sooner, was several days to schedule an appointment. Would definitely call again.

2 years ago

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Reply from Terminix

We are thrilled you shared this with us, Ralph. Thank you and have a great day!

Jun. 14th, 2022

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June Sanford, FL

Used this company for pest control for over 25 years in 4 houses. Their service is good and we don’t have any pest issues while using their service. In house and outside check is also on time. Only one complaint is sometimes the tech come to your house without notice.

2 years ago Edited April 1, 2022

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Reply from Terminix

We would like to work towards a resolution, so if you are willing, please reach out to us at socialsupport@terminix.com (please include a copy of the review, customer number and phone number).

Apr. 5th, 2022

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Cam Hall Richmond, VA

I really like Terminix's support team - they focus on making sure you understand what and how they're treating in your specific situation before they do. I always felt better educated after one of their techs came through, and they always seemed to do a great job. I ended my contract after a price hike, but always felt like they did a great job.

3 years ago

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Reply from Terminix

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Mar. 14th, 2022

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JAKE American Fork, UT

We have used Terminix in the past with a regard to bed bug infestation. Bed bugs are extremely difficult to get rid of as they can survive a very long time without food. Terminix was very helpful in setting up a plam for us to help us get rid of them. We were able to get rid of them within a few months with help from Terminix

6 years ago

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Erika American Fork, UT

We used Terminix a few years ago after we found out we had the dreaded bed bugs in one of our bedrooms. They were very knowledgeable and helped us set up a monthly plan to get rid of them. Once we started the plan with them we were able to get rid of them within a few months.

6 years ago

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Lindsey B Orem, UT

We had a package with Terminix for a couple summers for pest control. The service was good and the price was reasonable. I would recommend them to others because of the results we saw from their pest control service. Nice technicians and very on time.

6 years ago

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Mary West Jordan, UT

Terminix was our pest control service for a few years and were didn't have any issues. They always called to schedule a time to come by. They were in and out pretty quick. Eventually we canceled our service when we decided to cut back some expenses. The cancellation process was relatively simple.

6 years ago

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Tony Riverton, UT

Fairly expensive but did notice a big difference in seeing fewer spiders around the house after spraying. Cheaper if I would've purchased a spray package.

5 years ago

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Reply from Terminix

We're proud to serve customers like you, Tony! Thanks for leaving us a rating.

Dec. 17th, 2019

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Jesse and MaryAnn Hewett FL

Great customer service and punctuation and very nice exterminator results from the house and then the office or any place you want them to get rid of all insects they are definitely going to get the job done

2 years ago

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Reply from Terminix

We're proud to serve customers like you, Jesse and MaryAnn Hewett! Thanks for leaving us a review.

Dec. 22nd, 2022

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Dwayne Holland Charlotte, NC

What I like most about this company is they've been around for like a hundred years and they controlled oour f bugs. Actually they got rid of them. I would definitely recommend them

2 years ago Edited July 15, 2022

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Reply from Terminix

We appreciate your positive review about your recent experience with us, Dwayne Holland!

Jul. 22nd, 2022

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William Wallworth Fall River, MA

There services were finominale when I called they were there every time they go above and beyond and friendly staff. I called once for an issue and they were there the same day. Thank you terminix

2 years ago

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Reply from Terminix

Thank you for sharing your Terminix experience!  Please do not hesitate to contact us should you need additional assistance

Jul. 8th, 2022

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MRCONSULT Ukiah, CA

TERMINIX came out and investigated the situation. They pointed out the vulnerable points and this investigation was professional. But the price to fix the issues were way to high.

2 years ago

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Reply from Terminix

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

Apr. 15th, 2022

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Rebecca D Sterling Heights, MI

I had high hopes for Terminix. I tried them after Orkin. We had small little outside pest in our basement and nothing seemed to help. I felt they really tried. I wanted something more organic as well around my kids and pets.

3 years ago

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Reply from Terminix

Hi Rebecca, thank you for the review. If you have any further questions about your treatment options, please give us a call. We're always happy to help!

Mar. 14th, 2022

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Coach Carnes San Diego, CA

They did a great job keeping my home pest free. They were costly and we ended up dropping them after one year when the contract ran out. We did not see any ants or spiders for 4 years after they stopped providing service.

4 years ago

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Reply from Terminix

Thanks for choosing Terminix for your pest control needs. We are so glad to see that
you had a positive experience. If we can be of additional service in the future, please call us at 1-800-TERMINIX.

Jul. 18th, 2020

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Steve Jones Riverton, UT

We've used Terminix for quarterly services in the past and were pleased with the level of service they provided and felt like they did a great job in tackling our pest and rodent issues. Overall great company!

5 years ago

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Reply from Terminix

Thank you, Steve! It's wonderful to see you had a positive experience with us, and we want you to know that we are here to assist you with any further pest control needs!

Mar. 31st, 2020

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Kaitlyn Rios Ogden, UT

Terminix is a great pest control option. With fair pricing and quick service, their techs are punctual, polite, and professional. They always get rid of unwanted insect pests.

5 years ago

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Reply from Terminix

Thanks for sharing your positive experience, Kaitlyn. We're committed to being your trusted provider for all your pest control needs! Please give us a call if we can help you further!

Feb. 26th, 2020

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Federico Apache Junction, AZ

They came to my house quickly and took care of my pest issue. They’re very efficient and not very expensive. The tech that they sent was very experienced and knew exactly what to do.

5 years ago

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Dasha Directo Provo, UT

Terminix did great when I had a bug problem at home. The customer service was pretty good. I didn't have any more bug problems after them. The prices aren't the cheapest though.

6 years ago

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Don Chambers Lakewood, CA

Terminex was not my first choice, but they purchased the vendor I was using, and so far (a little over a year) they have done a good job. Friendly staff who seem to know what they are doing and are very efficient.

6 years ago

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Mickey Mangum Long Beach, MS

We've used terminix for termite control at our house. They do a great job and show up when they are supposed to. No termites. Good deal.

5 years ago

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Reply from Terminix

Thank you for taking the time to rate us, Mickey! Our customers and their satisfaction are Terminix’s top priorities, and we appreciate that you have found it to be beneficial. Give us a call at 1-800-TERMINIX if you need anything!

Jan. 15th, 2020

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Hunter Kasprzyk Gilbert, AZ

Gets the job done and prevents all future pest problems. Would recommend if you don't want to risk the pests coming back

6 years ago

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Royal A. Brown III

Good quality but expensive - sales rep less than honest with large contract to rid attic of rats, remove & replace insulation and extrusion

6 years ago

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Rob

They're all pretty much the same. I used this one because I was applying for a loan and they were the lowest priced provider.

6 years ago

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Jameson Fairbourn Sandy, UT

They came out and sprayed the yard and did some spots inside as well. We didn’t have any issues with pets through the entire summer.

7 years ago

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Caitlin Bekker Salt Lake City, UT

Terminix does a good job spraying for the various bugs we get at our house. The are quick and keep to their schedule. We will keep them.

7 years ago

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Nancy Paugh Long Beach, MS

Upfront pricing my be expensive, but the service is worth it. No worries about pest in your home. And if found, they take care of it without addition cost to you.

5 years ago

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Reply from Terminix

Thanks for sharing your positive experience, Nancy. We're committed to being your trusted provider for all your pest control needs! Please give us a call if we can help you further!

Feb. 4th, 2020

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Tom Pleasant Grove, UT

I have had Terminix come and take care of my termites and they did a great job and I would call them again.

6 years ago

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Philip C Major Manhattan, KS

External pest coverage is outstanding. They always call ahead of time, and notify me when complete. Courteous techs

6 years ago

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Pat Clements Redwood City, CA

These guys were good - but they kept raising prices so I switched. They were reiable and I would go back to them if circumstances warrant.

3 years ago

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Reply from Terminix

Please don't hesitate to reach out if there's anything additional we can do for you.

Mar. 14th, 2022

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Ashlyn Elwood Marietta, GA

Terminix is by far the best value pest control I have ever used. For just $99 I have been able to keep my house free of bugs!

3 years ago

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Reply from Terminix

Ashlyn, we're happy to hear you had such a positive experience with our team!

Mar. 14th, 2022

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Brittany Norfolk, VA

Always one call away never a job too big to handle good on pinpointing exactly what needs to be done trying it you won't be disappointed

3 years ago

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Reply from Terminix

Brittany, we are glad we could help!

Mar. 14th, 2022

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Don Boren American Fork, UT

They were always on time for service appointments. Service was adequate. They were able to kill most of the spiders and other pests inside the house.

5 years ago

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Tracy Hill Draper, UT

I like Terminix for pest control because they were very fast, kind, and helpful. I would recommend this company to my neighbors and friends

5 years ago

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Brian Scott Provo, UT

Terminix was a lifesaver when we had an outbreak of Hobo spiders. They quickly eradicated the problem and the spiders haven't come back since!

6 years ago

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Leslee Muramoto Draper, UT

The techs are always quick and friendly. They come as expected, but it’s really pricey. And we’ve still had spiders in the house!!

6 years ago