Orkin vs Terminix

Jordan Grimmer
Jordan Grimmer | Senior Editor

Orkin and Terminix rank highly among the most widely recognized and popular pest control services in the industry. Both offer a full suite of services designed for a wide range of insects, rodents, and other wildlife. With nearly 200 combined years of ridding homes of termites, ants, and mice, Orkin and Terminix carry a level of experience unrivaled by most pest control companies.

Both companies provide a number of competitive services and employ highly trained pest control professionals. To learn more about how these companies compare, where they differ, and what their customers have to say about them, continue below and see which company is right for you.

Orkin logo verified_user
#7 Orkin
7.5 Overall Score
3.6
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(146)
Terminix logo
#8 Terminix
7.3 Overall Score
2.8
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(311)

Overview

Orkin

Terminix

Additional Services
Additional Services
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Wildlife Control
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Lawn Services
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Crawlspace Services
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Attic Services
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Wildlife Control
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Crawlspace Services
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Attic Services
Time In Business
Time In Business
119 Years
93 Years

Ratings

Orkin

Terminix

Overall Score
Overall Score
7.5 of 10
7.3 of 10
Review Score
Review Score
3.6
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2.8
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Value for Money
Value for Money
3.5
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2.8
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Quality of Product or Service
Quality of Product or Service
3.6
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2.9
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Customer Service
Customer Service
3.5
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2.9
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Company Trustworthiness
Company Trustworthiness
3.4
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2.8
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Likely to Recommend
Likely to Recommend
5.8 of 10
4.0 of 10

Reviews

Orkin

Terminix

Number of Reviews
Number of Reviews
146
311
Review Breakdown
Review Breakdown
3.6
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5 star
40%
4 star
27%
3 star
8%
2 star
2%
1 star
23%
2.8
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5 star
25%
4 star
19%
3 star
7%
2 star
4%
1 star
45%

Reviews for Orkin

Helpful Favorable Review

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Corvette WS

December 4th, 2020 Ellijay, GA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I've been with orkin for a while. I think they're a good company. But I think they're way overpriced. I was told by technician that if I had one type of treatment done I would never have an increase in cost and every year the cost goes up exponentially and all they do is come out walk around check one trap and they're gone. I feel the price needs to be lowered since I've never had to have a treatment instead of going up every year


Helpful Critical Review

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Nancy Dries

December 4th, 2020 , DETAILS arrow_drop_down
Value for your money
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Do not have orkin for pest control. Their ad says SAME DAY SERVICE IF CALLED BEFORE 9 AM. That is a scam. I have tons of ants after just two weeks of service. When I called, I was told no one could be here for 4 days. If I wasn't on their schedule I would have to wait.


Reviews for Terminix

Helpful Favorable Review

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AF

December 4th, 2020 , DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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We have been customers with Terminix for almost 10 years. We often have people knock on our door and try to get us to switch over, but we're really happy with them. The seem reasonably priced (compared to others) and I think our tech does a great job. We recently had a mouse problem (first time ever) and they really did a great job setting up traps and taking care of it. I also like that you can call in between your services and they'll come right away. They've been good! The only thing I DON'T like is that they will occasionally increase our price out of the blue by just a few bucks.


Helpful Critical Review

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Amy Simonsen

December 4th, 2020 Corpus Christi, TX DETAILS arrow_drop_down
Value for your money
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The service rep will spend no more than 15 minutes on a 4000 sq ft house. When the pests situation did not improve, their explanation is either I have to be patient or seeing dead pests is common even with their service. I ended up canceling their service and do my own pest control. I almost never see any pests, dead or alive. And doing it yourself is not hard at all and much cheaper. Their service is over rated.


The Final Word

Money-Back Guarantee

The Orkin Guarantee Terminix Ultimate Protection® Guarantee
  • Provides additional treatment at no charge if pests return
  • Refunds last service payment if the problem is not solved*

*For customers only

  • Same-day solution — attempts to resolve complaints within 24 hours
  • Re-treats home at no extra charge if pests return
  • Refunds services within 30 days of treatment

Winner: Terminix. While both companies offer customers competitive guarantees that include free re-treatment as well as a refund, Terminix has taken additional steps to ensure customers are completely satisfied. The company's same-day solution guarantee gives it a slight edge over Orkin.

Nationwide Availability

Orkin Terminix

More than 400 locations. Available in every state, except the following:

  • Alaska
  • South Dakota
  • Wyoming

More than 300 locations. Available in every state, except the following:

  • Alaska
  • Montana
  • North Dakota
  • South Dakota
  • Vermont

Winner: Orkin. Although both pest control companies boast an impressive national presence, Orkins wins the category. Not only is Orkin represented in more states, but the company also operates across more than 400 locations, as opposed to the approximate 300 locations from Terminix.

Additional Services

Orkin Terminix
  • Lawn Treatments — Year-round lawn care includes pests, weeds, and diseases. (Florida residents only)
  • Moisture Control — Orkin DryCare® protects crawlspaces, attics, and other areas from structural-damaging moisture and monitors moisture levels throughout the year.
  • Attic Insulation — Orkin offers two insulation packages (OrkinTherm® and OrkinComfortZone®) that not only improve the energy efficiency of the home, but also protect against invasive pests. 
  • Gutter Protection — Terminix provides professionally installed rain gutters (normally an insect breeding ground) and gutter guards that prevent clogging.
  • Builder Services
    • New Construction Termite Pretreatment
    • Complete Insulation Packages
    • Moisture Control Services
  • Carpentry Services — Includes substructure repairs, siding repair and replacement, and a suite of other services ranging from floors to ceilings, to drywall, and more.

Winner: Terminix. Both Orkin and Terminix do more than just eradicate pests; however, Terminix offers a wider range of home services than its competitor that extends beyond moisture and attic maintenance. Terminix goes the extra mile by repairing, replacing, installing, and assisting with structural elements of the home that have been damaged by termites or other pests.

Industry Certifications

Both Orkin and Terminix have received multiple certifications from the National Pest Management Association (NPMA), a nonprofit organization that represents the interests of the pest control agency:

  • QualityPro Certification — To be QualityPro-certified, companies must pass a 16-point professionalism checklist that spans from more general items like regular drug and background checks, to more industry-specific items such as proper pesticide handling and storage and service agreements that meet industry requirements.
  • GreenPro Service Certification — GreenPro-certified companies focus on not just the prevention of pests, but also on the protection of humans, non-targeted animals, and the environment. To become GreenPro-certified, pest control companies must maintain high safety and professionalism standards, without sacrificing the effectiveness of their pest control solutions.

Winner: Both. Being both QualityPro- and GreenPro-certified sets these companies apart from less reputable pest control companies. Customers can be assured that both Orkin and Terminix maintain high standards in the people they hire, the products they use, and the pest control practices they implement.

Recommendation

Orkin and Terminix remain two of the leading pest control providers in the industry for a reason. They have received industry-recognized certifications for professionalism and safety, cover a near-nationwide service area, and provide a suite of supplemental services that support their exisiting pest control offering. As a result, these companies have almost identical overall scores.

However, while customers are likely to receive high-quality, as-advertised service from either company, Orkin's actual customers have reported higher satisfaction than customers who went with Terminix. Orkin customers feel they get more value for their money, experience better customer service, and are more likely to recommend Orkin to their friends and family than Terminix customers. For this reason, we recommend Orkin over Terminix to solve your pest control needs.

top choice

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