Orkin vs Terminix
Orkin and Terminix rank highly among the most widely recognized and popular pest control services in the industry. Both offer a full suite of services designed for a wide range of insects, rodents, and other wildlife. With nearly 200 combined years of ridding homes of termites, ants, and mice, Orkin and Terminix carry a level of experience unrivaled by most pest control companies.
Both companies provide a number of competitive services and employ highly trained pest control professionals. To learn more about how these companies compare, where they differ, and what their customers have to say about them, continue below and see which company is right for you.
Overview
Orkin
120 Years
Terminix
94 Years
Ratings
Orkin
Terminix
Reviews
Orkin
Reviews
Terminix
Reviews for Orkin
Helpful Favorable Review
Corvette WS Ellijay, GA
I've been with orkin for a while. I think they're a good company. But I think they're way overpriced. I was told by technician that if I had one type of treatment done I would never have an increase in cost and every year the cost goes up exponentially and all they do is come out walk around check one trap and they're gone. I feel the price needs to be lowered since I've never had to have a treatment instead of going up every year
9 months ago
Helpful Critical Review
Alayna Myers Maryville, TN
Even though very pricey went with Orkin for the name. Bad experience with the way that the workers left my house after the termite protection application. The holes that they drilled in the drywall and exterior brick joints were left open, no attempt to seal them. The Quality Manager who came out to do his required inspection never offered to provide me with anything to compensate for the time I had already spent fixing this mess, just said sorry. Do yourself a favor and go with a local business.
2 weeks ago
Reviews for Terminix
Helpful Favorable Review
AF ,
We have been customers with Terminix for almost 10 years. We often have people knock on our door and try to get us to switch over, but we're really happy with them. The seem reasonably priced (compared to others) and I think our tech does a great job. We recently had a mouse problem (first time ever) and they really did a great job setting up traps and taking care of it. I also like that you can call in between your services and they'll come right away. They've been good! The only thing I DON'T like is that they will occasionally increase our price out of the blue by just a few bucks.
7 months ago
Helpful Critical Review
Becky Willey Portland, OR
I would give negative stars if I could. Worst. Service. Ever! Every time you call expect to be on hold for over an hour. No exaggeration. 60 minutes minimum. There is no way to call a local office. There is no option to leave a message or to leave your # and schedule a call back. Nope. You just wait on hold. We just sold our house and I waited over an hour to be able to tell them and then they had the nerve to ask if I wanted to transfer my service to our new home. LOL. Stick with a local company unless you want to spend your time on hold.
1 week ago
The Final Word
Money-Back Guarantee
| The Orkin Guarantee | Terminix Ultimate Protection® Guarantee |
|---|---|
*For customers only |
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Winner: Terminix. While both companies offer customers competitive guarantees that include free re-treatment as well as a refund, Terminix has taken additional steps to ensure customers are completely satisfied. The company's same-day solution guarantee gives it a slight edge over Orkin.
Nationwide Availability
| Orkin | Terminix |
|---|---|
|
More than 400 locations. Available in every state, except the following:
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More than 300 locations. Available in every state, except the following:
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Winner: Orkin. Although both pest control companies boast an impressive national presence, Orkins wins the category. Not only is Orkin represented in more states, but the company also operates across more than 400 locations, as opposed to the approximate 300 locations from Terminix.
Additional Services
| Orkin | Terminix |
|---|---|
|
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Winner: Terminix. Both Orkin and Terminix do more than just eradicate pests; however, Terminix offers a wider range of home services than its competitor that extends beyond moisture and attic maintenance. Terminix goes the extra mile by repairing, replacing, installing, and assisting with structural elements of the home that have been damaged by termites or other pests.
Industry Certifications
Both Orkin and Terminix have received multiple certifications from the National Pest Management Association (NPMA), a nonprofit organization that represents the interests of the pest control agency:
- QualityPro Certification — To be QualityPro-certified, companies must pass a 16-point professionalism checklist that spans from more general items like regular drug and background checks, to more industry-specific items such as proper pesticide handling and storage and service agreements that meet industry requirements.
- GreenPro Service Certification — GreenPro-certified companies focus on not just the prevention of pests, but also on the protection of humans, non-targeted animals, and the environment. To become GreenPro-certified, pest control companies must maintain high safety and professionalism standards, without sacrificing the effectiveness of their pest control solutions.
Winner: Both. Being both QualityPro- and GreenPro-certified sets these companies apart from less reputable pest control companies. Customers can be assured that both Orkin and Terminix maintain high standards in the people they hire, the products they use, and the pest control practices they implement.
Recommendation
Orkin and Terminix remain two of the leading pest control providers in the industry for a reason. They have received industry-recognized certifications for professionalism and safety, cover a near-nationwide service area, and provide a suite of supplemental services that support their exisiting pest control offering. As a result, these companies have almost identical overall scores.
However, while customers are likely to receive high-quality, as-advertised service from either company, Orkin's actual customers have reported higher satisfaction than customers who went with Terminix. Orkin customers feel they get more value for their money, experience better customer service, and are more likely to recommend Orkin to their friends and family than Terminix customers. For this reason, we recommend Orkin over Terminix to solve your pest control needs.
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