Insight Pest Solutions vs Orkin

Jordan Grimmer
Jordan Grimmer | Senior Editor

For more than a century, Orkin has been a household name in the pest control industry. The company employs roughly 8,000 pest control technicians spanning 400 branches, and is represented in 47 states across the country. Orkin is also a National Pest Management Association (NPMA) member, and has received accreditations from the company for its professionalism and use of eco-friendly products.

Insight Pest Solutions meanwhile was founded in 2010. As of 2015, the company hired its 100th full-time employee and is currently operating in 14 states. That said, Insight Pest Solutions is also affiliated with the NPMA, covers a variety of pests, and is on pace with larger companies like Orkin and Terminix in terms of perceived value for the money.

If you live in a state where both Insight Pest Solutions and Orkin are vying for your business and can't decide between the two, take a look at how the companies compare:

Insight Pest Solutions logo
#3 Insight Pest Solutions
9.1 Overall Score
4.2
star star star star star_border
(637)
Orkin logo verified_user
#13 Orkin
6.6 Overall Score
3.4
star star star star_half star_border
(172)

Overview

Insight Pest Solutions

Additional Services
check Wildlife Control
check Crawlspace Services
Time in Business

11 Years

Orkin

check Wildlife Control
check Lawn Services
check Crawlspace Services
check Attic Services

120 Years

Ratings

Insight Pest Solutions

Overall Score
9.1 of 10
Review Score
4.2
star star star star star_border
Value for Money
4.1
star star star star star_border
Quality of Product or Service
4.2
star star star star star_border
Company Trustworthiness
4.2
star star star star star_border
Likely to Recommend
7.7 of 10

Orkin

6.6 of 10
3.4
star star star star_half star_border
3.3
star star star star_half star_border
3.4
star star star star_half star_border
3.2
star star star star_border star_border
5.1 of 10

Reviews

Insight Pest Solutions

Number of Reviews
637
Review Breakdown
4.2
star star star star star_border
5 star
69%
4 star
13%
3 star
3%
2 star
1%
1 star
14%

Orkin

172
3.4
star star star star_half star_border
5 star
37%
4 star
23%
3 star
7%
2 star
3%
1 star
30%

Reviews for Insight Pest Solutions

Helpful Favorable Review

check_circle

Review Source

star star star star star

Kit J Neenah, WI

James the technician was awesome. He is very thorough and took the time to explain the process and what he was doing. I will continue my service with Insight Pest Solutions . Not to mention the customer service is spot on. Good job Insight !

1 week ago

Helpful Critical Review

check_circle

Review Source

star star_border star_border star_border star_border

tracie winn Newport News, VA

Horrible, The stuff they use to spray your house doesn't work. Customer service is bad the lady i talk to about my account had a horrible attitude and top it off they claim I sign a year contract which i didn't they can't even show me proof and if I cancel this year contract I will have to pay $300

1 week ago

Reviews for Orkin

Helpful Favorable Review

check_circle

Review Source

star star star star star

Erinmarie Xian Brandon, FL

Our first home purchase needed some serious bug control. I called Orkin and they showed up with a plan however I dont really like using chemicals unless there is no way around it so I didn’t complete the program since the first treatment seemed to have solved the problem. . I would call them back if needed.

1 month ago

Helpful Critical Review

star star_border star_border star_border star_border

Sarah Bendon Hemet, CA

Had a tent done for termites and wood repairs. The guys they sub-contracted out to did a horrible, subpar job. Didn’t finish some woodwork and only did one coat barely on painting the wood they replaced. A $8000 regret

6 days ago

The Final Word

Covered Pests

Despite the large disparity between the company's ages, Insight Pest Solutions covers a comparable number and variety of pests as Orkin:

  Insight Orkin
Ants
Cockroaches
Rats and Mice
Spiders
Fleas and Ticks
Stinging Insects
Bed Bugs
Termites
Earwigs
Millipedes and Centipedes
Snails and Slugs
Silverfish
Aphids
Crickets
Scorpions
Mosquitos

Winner: Both. Whether you're dealing with a termite or bed bug infestation, wasps nests, mosquito problems, or unwanted rodents in the walls or crawlspaces, both Insight Pest Solutions and Orkin are up to the task. Both companies provide regular seasonal treatments to affected areas — providing free re-treatment in the event that the pests return unexpectedly. Both companies even provide safe and humane wildlife removal services should the situation require.

Additional Services

Insight Orkin
  • Moisture Control —  Protects interior walls, windows and doors, corners, and interior cracks and crevices.
  • Lawn Treatments — Year-round lawn care includes pests, weeds, and diseases. (Florida residents only)
  • Moisture Control — Orkin DryCare® protects crawlspaces, attics, and other areas from structural-damaging moisture and monitors moisture levels throughout the year.
  • Attic Insulation — Orkin offers two insulation packages (OrkinTherm® and OrkinComfortZone®) that not only improve the energy efficiency of the home, but also protect against invasive pests. 

Winner: Orkin. Although both companies provide moisture control to both prevent damage to the home as well as invasion from the likes of termites, ants, and other pests, Orkin wins the category by also providing treatment to both the lawn and the attic. In short, if you're looking for whole house protection that extends beyond pest control (e.g. weed control, energy efficiency upgrades, etc.), Orkin may be the better option.

Net Promoter Score

A company's net promoter score indicates the likelihood of a customer recommending its products or services to a friend or family member. Per the verified customer reviews on Best Company, Orkin sports a net promoter score of 5.7, while Insight Pest Solutions boasts a net promoter score of 7.1.

Winner: Insight Pest Solutions. Between the more than 350 Insight Pest Solutions reviews, and the more than 140 Orkin reviews, customers are more likely to recommend Insight's pest control services than Orkin. While the net promoter score is not a perfect science, the volume of customer reviews suggests that Insight Pest Solutions likely reports higher customer satisfaction ratings than Orkin.

Winner: Insight Pest Solutions

Although Orkin has been in business for much longer than Insight Pest Solutions, and covers a far broader area of the country, both companies cover roughly the same pests and carry similar guarantees. And while Orkin offers customers additional home services, Insight customers report higher satisfaction ratings, and are more likely to recommend the company's services than Orkin customers. 

Top Choice

Insight Pest Solutions Logo
Insight Pest Solutions

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