Insight Pest Solutions vs Orkin
For more than a century, Orkin has been a household name in the pest control industry. The company employs roughly 8,000 pest control technicians spanning 400 branches, and is represented in 47 states across the country. Orkin is also a National Pest Management Association (NPMA) member, and has received accreditations from the company for its professionalism and use of eco-friendly products.
Insight Pest Solutions meanwhile was founded in 2010. As of 2015, the company hired its 100th full-time employee and is currently operating in 14 states. That said, Insight Pest Solutions is also affiliated with the NPMA, covers a variety of pests, and is on pace with larger companies like Orkin and Terminix in terms of perceived value for the money.
If you live in a state where both Insight Pest Solutions and Orkin are vying for your business and can't decide between the two, take a look at how the companies compare:
Overview
Insight Pest Solutions
Yes
No
No
No
No
14 Years
Orkin
Yes
Yes
Yes
No
Yes
123 Years
Ratings
Insight Pest Solutions
Orkin
Reviews
Insight Pest Solutions
Reviews
Orkin
Reviews for Insight Pest Solutions
Helpful Favorable Review
Ramone
February 5th, 2024
DETAILS
Verified Customer
Review Source
Customer service was really great. They offered some opportunities to go above and beyond what I thought that they would do. Pretty seamless and frictionless deployment. All in all, it was very, very positive. They've done a good job.
Helpful Critical Review
Jami Baldridge
February 14th, 2024
Maineville, OH
DETAILS
Verified Customer
Review Source
Terrible customer service. People came by our house that we rent at and said if we sign up we are able to cancel at any time due to renting. Once we decided to cancel then there was an 100 charge to cancel service (which we were never told about upon signing up). Once I tried to address this with customer service and told them we was not make aware of this, they said sorry nothing we can do, you have to pay it . Not willing to work with customers at all! Just terrible! Would not recommend.
Reviews for Orkin
Helpful Favorable Review
Geri Underhill
May 19th, 2023
Gainesville, FL
I really want to thank Julio M who came out today as I am a first time customer and he was super nice and took the time to explain what he was doing as he went through the process and provided information that was very helpful and informatitve. I like to know that these chemicals are safe as I have grandkids who are here and I believe we are off to a great start!! Looking forward to being a new Orkin customer and knowing my home is safe and pest free! Thank you Julio!!
Helpful Critical Review
AnK
October 27th, 2023
Loganville, GA
We were told they were putting a quote together and would call us back in a day or 2. After a week, we finally reached someone and were told the job was too big for them. We wasted a week waiting on them when they could’ve just been straight with us.
The Final Word
Covered Pests
Despite the large disparity between the company's ages, Insight Pest Solutions covers a comparable number and variety of pests as Orkin:
| Insight | Orkin | |
|---|---|---|
| Ants | ✔ | ✔ |
| Cockroaches | ✔ | ✔ |
| Rats and Mice | ✔ | ✔ |
| Spiders | ✔ | ✔ |
| Fleas and Ticks | ✔ | ✔ |
| Stinging Insects | ✔ | ✔ |
| Bed Bugs | ✔ | ✔ |
| Termites | ✔ | ✔ |
| Earwigs | ✔ | ✔ |
| Millipedes and Centipedes | ✔ | ✔ |
| Snails and Slugs | ✔ | ✔ |
| Silverfish | ✔ | ✔ |
| Aphids | ✔ | ✔ |
| Crickets | ✔ | ✔ |
| Scorpions | ✔ | ✔ |
| Mosquitos | ✔ | ✔ |
Winner: Both. Whether you're dealing with a termite or bed bug infestation, wasps nests, mosquito problems, or unwanted rodents in the walls or crawlspaces, both Insight Pest Solutions and Orkin are up to the task. Both companies provide regular seasonal treatments to affected areas — providing free re-treatment in the event that the pests return unexpectedly. Both companies even provide safe and humane wildlife removal services should the situation require.
Additional Services
| Insight | Orkin |
|---|---|
|
|
Winner: Orkin. Although both companies provide moisture control to both prevent damage to the home as well as invasion from the likes of termites, ants, and other pests, Orkin wins the category by also providing treatment to both the lawn and the attic. In short, if you're looking for whole house protection that extends beyond pest control (e.g. weed control, energy efficiency upgrades, etc.), Orkin may be the better option.
Net Promoter Score
A company's net promoter score indicates the likelihood of a customer recommending its products or services to a friend or family member. Per the verified customer reviews on Best Company, Orkin sports a net promoter score of 5.7, while Insight Pest Solutions boasts a net promoter score of 7.1.
Winner: Insight Pest Solutions. Between the more than 350 Insight Pest Solutions reviews, and the more than 140 Orkin reviews, customers are more likely to recommend Insight's pest control services than Orkin. While the net promoter score is not a perfect science, the volume of customer reviews suggests that Insight Pest Solutions likely reports higher customer satisfaction ratings than Orkin.
Winner: Insight Pest Solutions
Although Orkin has been in business for much longer than Insight Pest Solutions, and covers a far broader area of the country, both companies cover roughly the same pests and carry similar guarantees. And while Orkin offers customers additional home services, Insight customers report higher satisfaction ratings, and are more likely to recommend the company's services than Orkin customers.
