Aptive Environmental vs Terminix
Aptive Environmental is a Utah-based industry leader in pest control, and has been serving communities across the nation since 2015. Terminix meanwhile is a household name in pest control, and with more than 90 years in business is one of the longest-standing pest control companies in the country.
While both pest control companies offer many of the same benefits to customers, such as quarterly re-treatments, complimentary service in the event of an unexpected outbreak, and a breadth of environmentally friendly pest control solutions, they differ greatly in other areas. Read on to learn how these companies compare, what customers have to say about them, and which company is right for you.
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Overview
Aptive Environmental
6 Years
Terminix
94 Years
Ratings
Aptive Environmental
Terminix
Reviews
Aptive Environmental
Reviews
Terminix
Reviews for Aptive Environmental
Helpful Favorable Review
Review Source
Jeremy Bledsoe CA
I’ve battled bugs for years as the house backs up to a field. We get everything. Finally broke down and called in professional help. First spray was this past summer. Good results. My next spray was scheduled for November. I called to move it up and instead they came out for a follow up spray and said see you in a month. No extra charge. Great company. Great experience.
4 days ago
Helpful Critical Review
praveen kalasker Dallas, TX
I did not call for service for second time and they came to my home and charged to my card. I clearly told them just need one time service and not for multiple times. Even after comming to my home clearly asked them are you charging to my card - they said no. I called serveral times to customer service and complained and did not respond my queries - simply they are saying manager has to respond. is that manager still there or not to respond? Not sure they are making money by making fraud like this customers? please refund my account as soon as possible and do not come to my home again
2 weeks ago
Reviews for Terminix
Helpful Favorable Review
Aly Houston, TX
I've had Terminix on and off for years (I lived in a part of the country with fewer bugs for a while so did not have it). Overall Terminix is pretty good at bug prevention. There are occasions where some bugs are just great at coming back (tree roaches and ants for instance) and I do wish there was more Terminix did on that front (hence four stars) HOWEVER they always, always send someone out to follow up and respray when that happens. Overall a service I won't live without living in a southern humid climate.
1 month ago
Helpful Critical Review
farhad akhtari Queens, NY
Terminix had no problem to send their "salesperson" within 48hrs. They charge your credit card $1,200 and "promise" 1 year service. But then their pest control guys don't show up for the service call - twice now !!. John in RI tells me to wait for him on a Friday and on a second occasion on a Monday between 1-5pm.....I had taken time out of work....and he did not bother to show up. I won't recommend this company !!
4 weeks ago
The Final Word
Covered Pests
Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:
| Aptive | Terminix | |
|---|---|---|
| Ants | ✔ | ✔* |
| Cockroaches | ✔ | ✔ |
| Rats and Mice | ✔ | ✔ |
| Spiders | ✔ | ✔* |
| Fleas and Ticks | ✔ | ✔* |
| Stinging Insects | ✔ | ✔* |
| Bed Bugs | ✔* | |
| Termites | ✔* | |
| Earwigs | ✔ | ✔ |
| Millipedes and Centipedes | ✔ | ✔ |
| Snails and Slugs | ✔ | ✔ |
| Silverfish | ✔ | ✔ |
| Aphids | ✔ | |
| Crickets | ✔ | ✔ |
| Scorpions | ✔ | ✔ |
| Mosquitos | ✔* |
*Covered for an additional charge.
Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.
Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.
Additional Services
Many companies in the pest control industry offer additional services to supplement their pest control management:
- Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
- Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
- Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.
Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.
National Availability
Both Aptive and Terminix have several locations throughout the country:
Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.
Net Promoter Score
The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.
Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”
Recommendation
Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.
