Aptive Environmental vs Terminix
Aptive Environmental is a Utah-based industry leader in pest control, and has been serving communities across the nation since 2015. Terminix meanwhile is a household name in pest control, and with more than 90 years in business is one of the longest-standing pest control companies in the country.
While both pest control companies offer many of the same benefits to customers, such as quarterly re-treatments, complimentary service in the event of an unexpected outbreak, and a breadth of environmentally friendly pest control solutions, they differ greatly in other areas. Read on to learn how these companies compare, what customers have to say about them, and which company is right for you.
Overview
Aptive Environmental
No
No
No
No
No
8 Years
Terminix
Yes
Yes
Yes
No
Yes
96 Years
Ratings
Aptive Environmental
Terminix
Reviews
Aptive Environmental
Reviews
Terminix
Reviews for Aptive Environmental
Helpful Favorable Review
John Neu
August 11th, 2021
Perkasie, PA
DETAILS
Our technician, Diana, was friendly and polite. She listened carefully to our concerns, explained the treatment she would apply, then got to work on the problem. She also explained any lingering odors there may be from the treatments she applied.
Helpful Critical Review
Alice
January 19th, 2023
Downers Grove, IL
I do NOT recommend using this company. Back in October, one of their technicians broke a light fixture in my crawl space. I have been told that it will be fixed. That was over three months ago. To date, my emails, calls, texts have been ignored and I have cancelled my service, yet they are still sending technicians out for service, even after numerous emails indicating the cancellation. I've contacted Tony F, area manager, and Janet W, customer account manager. I've spoken to numerous people, technicians, indicating the nonresponse. To date - nothing. Do not use!
Reviews for Terminix
Helpful Favorable Review
Jesse and MaryAnn Hewett
December 20th, 2022
FL
Review Source
Great customer service and punctuation and very nice exterminator results from the house and then the office or any place you want them to get rid of all insects they are definitely going to get the job done
Helpful Critical Review
Sharona Arviv
January 14th, 2023
Spring Hill, FL
DETAILS
Disappointing experience considering this is a company who guarantees their work. They were not punctual. Sent unprofessional technicians to my home. Service was ineffective and overpriced. Ended up canceling services after a few months and going with another company who was able to take care of my pest control needs within a few visits and half the price.
The Final Word
Covered Pests
Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:
| Aptive | Terminix | |
|---|---|---|
| Ants | ✔ | ✔* |
| Cockroaches | ✔ | ✔ |
| Rats and Mice | ✔ | ✔ |
| Spiders | ✔ | ✔* |
| Fleas and Ticks | ✔ | ✔* |
| Stinging Insects | ✔ | ✔* |
| Bed Bugs | ✔* | |
| Termites | ✔* | |
| Earwigs | ✔ | ✔ |
| Millipedes and Centipedes | ✔ | ✔ |
| Snails and Slugs | ✔ | ✔ |
| Silverfish | ✔ | ✔ |
| Aphids | ✔ | |
| Crickets | ✔ | ✔ |
| Scorpions | ✔ | ✔ |
| Mosquitos | ✔* |
*Covered for an additional charge.
Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.
Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.
Additional Services
Many companies in the pest control industry offer additional services to supplement their pest control management:
- Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
- Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
- Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.
Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.
National Availability
Both Aptive and Terminix have several locations throughout the country:
Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.
Net Promoter Score
The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.
Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”
Recommendation
Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.
