- Aptive Environmental vs Terminix
Aptive Environmental vs Terminix
Aptive Environmental is a Utah-based industry leader in pest control, and has been serving communities across the nation since 2015. Terminix meanwhile is a household name in pest control, and with more than 90 years in business is one of the longest-standing pest control companies in the country.
While both pest control companies offer many of the same benefits to customers, such as quarterly re-treatments, complimentary service in the event of an unexpected outbreak, and a breadth of environmentally friendly pest control solutions, they differ greatly in other areas. Read on to learn how these companies compare, what customers have to say about them, and which company is right for you.
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Overview
Aptive Environmental
Terminix
Reviews
Aptive Environmental
Terminix
Reviews for Aptive Environmental
Helpful Favorable Review
Raj Shivjiani
Leslie G is a very courteous, professional, and sincere service guy. I appreciate his demeanor and professionalism. Because of Leslie, I would recommend Aptive to others and will make sure to request Leslie G to service my house every quarter. Thanks...
Helpful Critical Review
Connie Ralston
I was up and never saw the technician! I do not even know what service was performed. I had a couple questions I wanted to ask him and feel like we need some type of communication when they they perform their Work. I do not like paying for services that I do not know were performed! They are working on sewer lines and have machines going and are parked along street so another truck is not an indicator!
Reviews for Terminix
Helpful Favorable Review
AF
We have been customers with Terminix for almost 10 years. We often have people knock on our door and try to get us to switch over, but we're really happy with them. The seem reasonably priced (compared to others) and I think our tech does a great job. We recently had a mouse problem (first time ever) and they really did a great job setting up traps and taking care of it. I also like that you can call in between your services and they'll come right away. They've been good! The only thing I DON'T like is that they will occasionally increase our price out of the blue by just a few bucks.
Helpful Critical Review
Amy Simonsen
The service rep will spend no more than 15 minutes on a 4000 sq ft house. When the pests situation did not improve, their explanation is either I have to be patient or seeing dead pests is common even with their service. I ended up canceling their service and do my own pest control. I almost never see any pests, dead or alive. And doing it yourself is not hard at all and much cheaper. Their service is over rated.
The Final Word
Covered Pests
Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:
| Aptive | Terminix | |
|---|---|---|
| Ants | ✔ | ✔* |
| Cockroaches | ✔ | ✔ |
| Rats and Mice | ✔ | ✔ |
| Spiders | ✔ | ✔* |
| Fleas and Ticks | ✔ | ✔* |
| Stinging Insects | ✔ | ✔* |
| Bed Bugs | ✔* | |
| Termites | ✔* | |
| Earwigs | ✔ | ✔ |
| Millipedes and Centipedes | ✔ | ✔ |
| Snails and Slugs | ✔ | ✔ |
| Silverfish | ✔ | ✔ |
| Aphids | ✔ | |
| Crickets | ✔ | ✔ |
| Scorpions | ✔ | ✔ |
| Mosquitos | ✔* |
*Covered for an additional charge.
Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.
Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.
Additional Services
Many companies in the pest control industry offer additional services to supplement their pest control management:
- Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
- Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
- Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.
Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.
National Availability
Both Aptive and Terminix have several locations throughout the country:
Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.
Net Promoter Score
The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.
Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”
Recommendation
Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.
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