Aptive Environmental vs Terminix

Kalicia Bateman
Kalicia Bateman | Contributor

Aptive Environmental is a Utah-based industry leader in pest control, and has been serving communities across the nation since 2015. Terminix meanwhile is a household name in pest control, and with more than 90 years in business is one of the longest-standing pest control companies in the country.

While both pest control companies offer many of the same benefits to customers, such as quarterly re-treatments, complimentary service in the event of an unexpected outbreak, and a breadth of environmentally friendly pest control solutions, they differ greatly in other areas. Read on to learn how these companies compare, what customers have to say about them, and which company is right for you.

Aptive Environmental logo verified_user
#1 Aptive Environmental
9.9 Overall Score
4.5
star star star star star_half
(8,827)
Terminix logo
#18 Terminix
6.0 Overall Score
2.9
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(400)

Overview

Aptive Environmental

Termite Control

No

Bed Bug Control

No

Wildlife Control

No

Lawn Services

No

QualityPro Certified

No

Time in Business

7 Years

Terminix

Yes

Yes

Yes

No

Yes

95 Years

Ratings

Aptive Environmental

Overall Score
9.9 of 10
Review Score
4.5
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Value for Money
4.2
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Quality of Product or Service
4.3
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Company Trustworthiness
4.3
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Likely to Recommend
8.1 of 10

Terminix

6.0 of 10
2.9
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2.9
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3.0
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2.9
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4.2 of 10

Reviews

Aptive Environmental

Number of Reviews
8,827
Review Breakdown
4.5
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5 star
79%
4 star
7%
3 star
4%
2 star
2%
1 star
8%

Terminix

400
2.9
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5 star
29%
4 star
19%
3 star
7%
2 star
4%
1 star
43%

Reviews for Aptive Environmental

Helpful Favorable Review

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Review Source

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Ann R Short Hills, NJ

I got a phone call and a great video message from Thomas J. who performed my service today. He was honest, positive, thorough, and kind! He communicated with me patiently and gave me all the information I requested. He repeatedly wish me safe and well and assured me of the services he rendered. Not being home for this service - this at least, reassured me that my property was well serviced.

2 days ago

Helpful Critical Review

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Sean Carroll Herndon, VA

The representative rang the doorbell in the middle of the day. Upon opening the door he began talking as if I had already accepted service and was a paying customer. Upon telling him I did not want treatment he asked several times why, was it the price, the service? I told him I just did not want to pay for another service. He stated that I had just wasted his time and left. RUDE! Horrible door to door service that is pushy, disrespectful, and rude!

2 weeks ago

Reviews for Terminix

Helpful Favorable Review

check_circle

Review Source

star star star star star

Judy Fred Wakefield, RI

Our landscaper alerted us to the ugly fact that he found a nest of termites in our sill! What a sinking feeling. Who to trust with your home?? Thank goodness we called Terminix! They showed up on time, confirmed the problem, gave us best and worse case scenarios and a reasonable estimate. The job was quickly and thoroughly completed. Recommended!

1 week ago

Helpful Critical Review

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M. A Avon Lake, OH

They came to my house once. They were supposed to treat for bugs and do the craw basement space for it. They never showed up to the appointments and changed it where it worked for them not me. I was charged any way and when I called they said no we went to your house twice. Nope just the one time and things were not taking care of. And when I called they seem to be clueless yet again. Customer was quick to put me on hold for over 5 min.

4 days ago

The Final Word

Covered Pests

Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:

  Aptive Terminix
Ants ✔*
Cockroaches
Rats and Mice
Spiders ✔*
Fleas and Ticks ✔*
Stinging Insects ✔*
Bed Bugs   ✔*
Termites   ✔*
Earwigs
Millipedes and Centipedes
Snails and Slugs
Silverfish
Aphids  
Crickets
Scorpions
Mosquitos   ✔*

*Covered for an additional charge.

Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.

Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.

Additional Services

Many companies in the pest control industry offer additional services to supplement their pest control management:

  • Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
  • Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
  • Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.

Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.

National Availability

Both Aptive and Terminix have several locations throughout the country:

aptive vs terminix maps

Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.

Net Promoter Score

The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.

Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”

Recommendation

Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.

Top Choice

Aptive Environmental Logo
Aptive Environmental

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