1. Aptive Environmental vs Terminix

Aptive Environmental vs Terminix

Jordan Grimmer
Jordan Grimmer | Senior Editor

Aptive Environmental is a Utah-based industry leader in pest control, and has been serving communities across the nation since 2015. Terminix meanwhile is a household name in pest control, and with more than 90 years in business is one of the longest-standing pest control companies in the country.

While both pest control companies offer many of the same benefits to customers, such as quarterly re-treatments, complimentary service in the event of an unexpected outbreak, and a breadth of environmentally friendly pest control solutions, they differ greatly in other areas. Read on to learn how these companies compare, what customers have to say about them, and which company is right for you.

Aptive Environmental logo verified_user
#1 Aptive Environmental
9.9 Overall Score
4.4
starstarstarstarstar_half
(6,457)
Terminix logo
#8 Terminix
7.3 Overall Score
2.8
starstarstar_halfstar_borderstar_border
(311)

Overview

Aptive Environmental

Terminix

Additional Services
Additional Services
check
Wildlife Control
check
Crawlspace Services
check
Attic Services
Time In Business
Time In Business
5 Years
93 Years

Ratings

Aptive Environmental

Terminix

Overall Score
Overall Score
9.9 of 10
7.3 of 10
Review Score
Review Score
4.4
starstarstarstarstar_half
2.8
starstarstar_halfstar_borderstar_border
Value for Money
Value for Money
4.1
starstarstarstarstar_half
2.8
starstarstar_halfstar_borderstar_border
Quality of Product or Service
Quality of Product or Service
4.2
starstarstarstarstar_half
2.9
starstarstar_halfstar_borderstar_border
Customer Service
Customer Service
4.3
starstarstarstarstar_half
2.9
starstarstar_halfstar_borderstar_border
Company Trustworthiness
Company Trustworthiness
4.2
starstarstarstarstar_half
2.8
starstarstar_halfstar_borderstar_border
Likely to Recommend
Likely to Recommend
7.9 of 10
4.0 of 10

Reviews

Aptive Environmental

Terminix

Number of Reviews
Number of Reviews
6,457
311
Review Breakdown
Review Breakdown
4.4
starstarstarstarstar_half
5 star
76%
4 star
8%
3 star
4%
2 star
2%
1 star
9%
2.8
starstarstar_halfstar_borderstar_border
5 star
25%
4 star
19%
3 star
7%
2 star
4%
1 star
45%

Reviews for Aptive Environmental

Helpful Favorable Review

starstarstarstarstar

Matthew Ho

October 30th, 2020 Ashburn, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Guy A provided a requested service today and was very friendly, professional, knowledgeable about insects and spiders, and adhered to COVID precautions. He was very thorough, and we felt that it was a great service call.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

David J Pritchard

October 30th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

How could he have been there and treated my yard when I was home and the dog door was not closed? If anyone had gotten in my yard my German Shepard would have went crazy! What time did this service take place? If someone came by why did I not get my 30 minute ahead of time courteous call to lock the dog door? I think someone should probably call me because this does not make any sense. David J. Pritchard


Reviews for Terminix

Helpful Favorable Review

starstarstarstarstar

AF

October 30th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have been customers with Terminix for almost 10 years. We often have people knock on our door and try to get us to switch over, but we're really happy with them. The seem reasonably priced (compared to others) and I think our tech does a great job. We recently had a mouse problem (first time ever) and they really did a great job setting up traps and taking care of it. I also like that you can call in between your services and they'll come right away. They've been good! The only thing I DON'T like is that they will occasionally increase our price out of the blue by just a few bucks.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

Amy Simonsen

October 30th, 2020 Corpus Christi, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The service rep will spend no more than 15 minutes on a 4000 sq ft house. When the pests situation did not improve, their explanation is either I have to be patient or seeing dead pests is common even with their service. I ended up canceling their service and do my own pest control. I almost never see any pests, dead or alive. And doing it yourself is not hard at all and much cheaper. Their service is over rated.


The Final Word

Covered Pests

Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:

  Aptive Terminix
Ants ✔*
Cockroaches
Rats and Mice
Spiders ✔*
Fleas and Ticks ✔*
Stinging Insects ✔*
Bed Bugs   ✔*
Termites   ✔*
Earwigs
Millipedes and Centipedes
Snails and Slugs
Silverfish
Aphids  
Crickets
Scorpions
Mosquitos   ✔*

*Covered for an additional charge.

Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.

Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.

Additional Services

Many companies in the pest control industry offer additional services to supplement their pest control management:

  • Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
  • Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
  • Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.

Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.

National Availability

Both Aptive and Terminix have several locations throughout the country:

aptive vs terminix maps

Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.

Net Promoter Score

The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.

Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”

Recommendation

Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.

top choice

Aptive Environmental
Visit Site