Aptive Environmental vs Terminix

Jordan Grimmer
Jordan Grimmer | Senior Editor

Aptive Environmental is a Utah-based industry leader in pest control, and has been serving communities across the nation since 2015. Terminix meanwhile is a household name in pest control, and with more than 90 years in business is one of the longest-standing pest control companies in the country.

While both pest control companies offer many of the same benefits to customers, such as quarterly re-treatments, complimentary service in the event of an unexpected outbreak, and a breadth of environmentally friendly pest control solutions, they differ greatly in other areas. Read on to learn how these companies compare, what customers have to say about them, and which company is right for you.

Aptive Environmental logo verified_user
#1 Aptive Environmental
9.9 Overall Score
4.4
star star star star star_half
(7,390)
Terminix logo
#18 Terminix
6.0 Overall Score
2.7
star star star_half star_border star_border
(330)

Overview

Aptive Environmental

Additional Services
Time in Business

6 Years

Terminix

check Wildlife Control
check Crawlspace Services
check Attic Services

94 Years

Ratings

Aptive Environmental

Overall Score
9.9 of 10
Review Score
4.4
star star star star star_half
Value for Money
4.2
star star star star star_border
Quality of Product or Service
4.3
star star star star star_half
Company Trustworthiness
4.2
star star star star star_border
Likely to Recommend
8.0 of 10

Terminix

6.0 of 10
2.7
star star star_half star_border star_border
2.7
star star star_half star_border star_border
2.8
star star star star_border star_border
2.7
star star star_half star_border star_border
3.8 of 10

Reviews

Aptive Environmental

Number of Reviews
7,390
Review Breakdown
4.4
star star star star star_half
5 star
77%
4 star
8%
3 star
4%
2 star
2%
1 star
9%

Terminix

330
2.7
star star star_half star_border star_border
5 star
24%
4 star
18%
3 star
7%
2 star
4%
1 star
47%

Reviews for Aptive Environmental

Helpful Favorable Review

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Review Source

star star star star star

DC C Silver Spring, MD

This review is for a quarterly service by Fahrad. He listened to my concerns first then was very thoroughly going around the house to address these and any other issues he noticed. Personable and performed the work like it was his own home. Great job!

1 year ago

Helpful Critical Review

star star_border star_border star_border star_border

Alain Nguyen Niles, IL

1-They sent the tech to spay solution on rainy day 2-You will wait at least 1 hour on the phone to cancel on your account. But they can take new account and charge to your bank account within 5 minutes

1 week ago

Reviews for Terminix

Helpful Favorable Review

check_circle

Review Source

star star star star star

Robert Rootes Bestselling Author Fredericksburg, VA

Our specialist reached out to us when we first moved into the house back in '17. He took the time to inspect the exterior and the interior basement. He had a range of options that fit our budge. We don't need a lot of pest management. The specialist took the time when I had questions and concerns about the care and management of the building with pets inside the home. He made recommendations that wouldn't interfere with our daily lives.

1 week ago

Helpful Critical Review

star star_border star_border star_border star_border

Gary Kapanowski Macomb, MI

Terrible customer service. Order the service. I tried to call and change the date and time of the appointment it took 3.5 hours and 5 calls to get through to a person. Cancelled the service which took a long time and asked to talk to a manager who was not available.

2 months ago

The Final Word

Covered Pests

Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:

  Aptive Terminix
Ants ✔*
Cockroaches
Rats and Mice
Spiders ✔*
Fleas and Ticks ✔*
Stinging Insects ✔*
Bed Bugs   ✔*
Termites   ✔*
Earwigs
Millipedes and Centipedes
Snails and Slugs
Silverfish
Aphids  
Crickets
Scorpions
Mosquitos   ✔*

*Covered for an additional charge.

Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.

Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.

Additional Services

Many companies in the pest control industry offer additional services to supplement their pest control management:

  • Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
  • Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
  • Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.

Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.

National Availability

Both Aptive and Terminix have several locations throughout the country:

aptive vs terminix maps

Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.

Net Promoter Score

The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.

Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”

Recommendation

Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.

Top Choice

Aptive Environmental Logo
Aptive Environmental

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