Aptive Environmental vs Terminix

Covered Pests

Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:

*Covered for an additional charge.

Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.

Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.

Additional Services

Many companies in the pest control industry offer additional services to supplement their pest control management:

• Wildlife Control — This service extends beyond common household pests (insects and rodents), and aids in the prevention and humane removal of larger animals like birds, bats, raccoons, and other wildlife species.
• Attic and Crawl Space Service — In addition to inspecting these hard-to-reach areas of the house, this service goes so far as to install protective materials such as insulation, or conduct repairs as needed.
• Lawn and Garden Care — Pests affect more than the house. This service inspects the surrounding grass and garden areas for nest and dead spots, and provides treatment to restore the grass to its former state.

Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.

National Availability

Both Aptive and Terminix have several locations throughout the country:

Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.

Net Promoter Score

The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.

Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”

Recommendation

Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.