Helpful Favorable Review
Christine Keady Vienna, VA
Nicholas F. was great and provided the level of attention I've come to expect from Aptive. He introduced himself at the start and told me his plans. Asked if there were any problems and where so he could treat those areas and see what might be going on to cause the pest activity. With the rain, we've noticed more ants coming into the house, but they aren't coming in from the area I mentioned to him. His targeted efforts helped in that area so I am going to see if they can do the same targeted treatment in a different location. They provide free follow-up service!
2 days ago
Helpful Critical Review
Alison Young Tampa, FL
We need the inside sprayed. They missed the original time window so I called to reschedule. They sent out a technician the following day without giving us a window and the technician never sprayed inside bc we weren’t home (bc the time he came was not agreed upon w me and therefore it wasn’t a good time).
1 week ago
Helpful Favorable Review
We have been customers with Terminix for almost 10 years. We often have people knock on our door and try to get us to switch over, but we're really happy with them. The seem reasonably priced (compared to others) and I think our tech does a great job. We recently had a mouse problem (first time ever) and they really did a great job setting up traps and taking care of it. I also like that you can call in between your services and they'll come right away. They've been good! The only thing I DON'T like is that they will occasionally increase our price out of the blue by just a few bucks.
6 months ago
Helpful Critical Review
LaTicia Barclay ,
Run! Their products don't work, and they steal from their customers! I had them come out, when I tried to cancel the service because it didn't work, they said that I had to have two attempts in order to get my money back. They came out the second time and still nothing. Had McCoy Pest Control come out, and the problem was resolved. So not only did they take my money, for a service that didn't work, I had to turn around and pay someone else. Not to mention the first person that came out was very rude and unprofessional!
2 weeks ago
Both Aptive Environmental and Terminix cover a wide range of insects, arachnids, and rodents; however, a few crucial differences exist between these two coverages:
|Rats and Mice||✔||✔|
|Fleas and Ticks||✔||✔*|
|Millipedes and Centipedes||✔||✔|
|Snails and Slugs||✔||✔|
*Covered for an additional charge.
Winner: Tie. Unlike many top pest control providers, Aptive Environmental does not provide termite or bed bug removal services, despite having branches in areas where termites represent a major problem. Terminix on the other hand provides assistance with both termites and bed bugs; however, the company’s termite and bed bug removal services are premium plans only available at an additional charge. Other pests Terminix has labeled as “premium” include some species of ants (carpenter ants, fire ants, pharaoh ants, and tawny crazy ants), spiders (black widows and brown recluses), fleas and ticks, stinging insects (yellow jackets, hornets, and wasps), and mosquitos.
Aptive covers several of Terminix’s premium pests under its standard pricing, so while the lack of termite and bed bug coverage sets Aptive at a disadvantage compared to other companies, the fact that Terminix charges additional fees for so many other pests levels the playing field for Aptive and results in a tie for this category.
Many companies in the pest control industry offer additional services to supplement their pest control management:
Winner: Terminix. Aptive does not appear to offer any of these additional services to its customers, while Terminix offers them all except lawn services.
Both Aptive and Terminix have several locations throughout the country:
Winner: Terminix. With more than 300 branches spanning 45 states, Terminix outpaces Aptive Environmental, which is represented in 26 states, by nearly double.
The Net Promoter Score represents a customer’s likelihood to recommend a company’s service to a friend or family member.
Winner: Aptive. Aptive Environmental outscores Terminix across a variety of customer satisfaction metrics, including the Net Promoter Score, where it sports an impressive 7.9 out of 10 versus a 4.0 from Terminix. Aptive also wins out against Terminix in metrics like “value for money,” “quality of product or service,” “customer service,” and “company trustworthiness.”
Aptive. Although Terminix offers more varied service across a larger service area than Aptive, Aptive’s customer-reported scores give it an edge against the long-time pest control provider. Although Aptive does not provide termite or bed bug removal services, the company offers help with a variety of pests that customers would need to pay extra for Terminix to address. For these reasons, we recommend Aptive Environmental to fulfill your pest control and removal needs.