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Terminix

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5.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: July 16th, 2024

Terminix, founded in 1927, is a nation-leading termite treatment and pest control service provider that has become a household name in the industry, and operates in 45 states. The company employs Ph.D.-level entomologists and certified members of the Entomological Society of America. Terminix has a team of more than 8,000 trained pest control technicians and helps over 2 million customers get rid of unwanted pests.

Continue reading to learn more about this pest control company or jump down to read Terminix reviews from real customers.

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The Good

  • Quarterly Pest Control Services
  • 100% Satisfaction Guarantee
  • Wildlife and Rodent Control
  • Additional Services
  • Residential and Commercial Pest Control

Quarterly Pest Control Services

Pests are active year-round. While some may only appear in the spring and summer, others will find shelter in your home during the fall and winter. With year-round pests, you'll need year-round protection.

Terminix's Pest Control plan offers flexible treatment plans that take into consideration pest activity, location, and the season. Homeowners can expect a technician to treat the outside of their home every season - a total of four treatments a year (including the initial service).

As a part of its 100% Satisfaction Guarantee* Terminix states that if the pests come back, it will too.

100% Satisfaction Guarantee

Terminix attempts to respond to its customers within two hours of the initial contact every day of the year, 24 hours a day. To accomplish this goal, the pest control company deploys the closest available exterminator to the location. With more than 300 locations across the United States, Terminix is equipped to respond quickly to any ant, tick, or termite problem within its expansive service area.

Many Terminix plans, such as the Residential Termite, Pest, and Mosquito plans, are protected with a 100% Satisfaction Guarantee. Under this guarantee, Terminix will do whatever it takes, including coming back between treatments at no cost, until the pest problem is gone. If the bug problem persists, or the customer is not completely satisfied within 30 days of an inspection or treatment, Terminix has a money-back guarantee and will refund the treatment charges and cancel the current service plan.

To see how this guarantee compare's to Orkin, visit our compare page.

Wildlife and Rodent Control

Alongside providing pest control services for common pests, Terminix offers homeowners and commercial properties a wildlife control plan. This includes effective, humane traps for raccoons, possums, squirrels, and other nuisance animals that can cause hundreds — possibly even thousands — of dollars in damage. Wildlife can chew through wires, eat drywall, tear insulation, leave droppings behind, and destroy personal property and belongings.

A Wildlife Control plan with Terminix includes a free inspection — where a technician will identify any entry points the wildlife are using to get in — a guarantee to come back and eliminate, and remove trapped pests, repairs to any new damage, and the company will seal any new entry points the wildlife creates**.

Additional Services

Terminix covers more than just insect and pest infestation problems; it also provides crawl space services and attic insulation services. Terminix not only treats for pests but works hard to identify and correct conditions that encourage their presence. Many homeowners aren't aware that moisture in their crawl space attracts several pests — many of which who can cause thousands in property damage.

Terminix uses advanced solutions to help protect homes against water damage, fungi, mildew, and minimize the conditions that attract pests. The company also offers an Attic Insulation service. Terminix's attic insulation is made from 85 percent recycled materials, is ENERGY STAR certified, is flame retardant, and able to reduce noise. As insulation degrades, it increases the wear and tear on the air conditioner and heater. Terminix's attic insulation can help homeowners regulate the temperatures in their homes, therefore, lowering heating and cooling costs.

Residential and Commercial Pest Control

Terminix has been in business for over 90 years and has locations in 45 states. The company has a network of over 300 local branches that can provide residential and commercial pest control. Each branch employs trained pest control technicians who specialize in local pest and termite control.

Terminix can even assist the homeowner establish a termite bond prior to the sale of the house. Terminix's termite bond states that a home has been inspected for termite damage, and details the severity of any termite infestation found and its respective treatment recommendation. The pest control company also works with home insurance companies to establish a termite contract, which consists of both an initial and annual termite inspection. In the event of a termite pest issue, Terminix will provide its termite control services at no cost to the homeowner.

Each Terminix technician knows that common household pests and rodents in any building can spread disease and seriously damage the quality and reputation of the company's product or service. That's why Teminix's Commercial Pest Control plan includes custom solutions for businesses. Whether it's retail services, healthcare facilities, food processing, Terminix helps businesses protect their reputation and stops pests from disrupting day-to-day operations.

Additionally, Terminix offers customized services for national companies. Its National Accounts team specializes is offering customized pest control services to businesses with multiple locations throughout the United States.

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The Bad

  • Pest Control Plan Exclusions
  • Service Available in Most but Not All Regions

Pest Control Plan Exclusions

Before signing a contract with Terminix for a pest control plan, be sure to read the fine print and make sure the treatment plan provides the right coverage. For example, Terminix’s Guaranteed Pest Control Plan covers treatment for cockroaches, mice, rats, silverfish, “house” ants, clothes moths, non-poisonous spiders, scorpions, centipedes, millipedes, earwigs, house crickets, and paper wasps.

It does not include coverage for carpenter ants, fire ants, pharaoh ants, tawny crazy ants, termites, wood-boring beetles, bed bugs, and mosquitoes.

Homeowners who want coverage for these pests will need to purchase an additional pest control plan for an additional charge.

Service Available in Most but Not All Regions

While Terminix offers coverage in most of the United States, there are five states that Terminix does not service: Alaska, Montana, North Dakota, South Dakota, and Vermont.

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The Bottom Line

Terminix is one of the most well-known brands in the termite treatment and pest control industry and has more than 90 years of experience. The company offers free inspections for services that require an inspection before purchase, a variety of plans, a money-back guarantee, and 100 percent satisfaction on many services.

However, be sure to read the fine print on the contract before signing. The Standard Pest Control plan doesn't cover all pests and to receive coverage for certain pests (mosquito service, termite activity, bed bug issues, etc.), you'll have to pay a separate fee for an additional plan.

Terminix does stand out with its superior customer service. The pest control operators strive to respond to customers and deploy a local technician to any location as quickly as possible to ensure customer satisfaction. The Terminix C.O.D.E provides customers with 24/7 customer service, on-demand solutions, 100 percent satisfaction, and effective pest control strategies.

Overall, we recommend working with Terminix for your professional pest control needs.

View Best Pest Control Companies


*If within 30 days after an inspection or treatment you aren't totally satisfied, Terminix will refund the treatment or coverage charges, reimburse any prepaid services, and cancel your plan. Subject to additional limitations and restrictions. See Terminix Pest Control Plan for details.

**Covered pests include rats, mice, bats, tree squirrels, flying squirrels, raccoons, opossums, skunks, groundhogs, armadillos, pigeons, starlings, sparrows, and snakes. Limitations apply. See Terminix Rodent and Wildlife Exclusion Service Plan for details. Consult your plan for specific terms and limitations that may apply. Not available in all areas.

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Star Rating

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2.8

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481 Reviews

Review Breakdown

5 grade

28%

4 grade

17%

3 grade

7%

2 grade

4%

1 grade

44%

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Bianca Costantino Nashville, TN

I haven't even had my first actual service yet and I am not pleased. I have two dogs in my home and (obviously) they cannot be home during the initial treatment. I had to contact my kennel to get them in, in July (prime vacation time). It took two weeks for her to fit us in. No big deal for me. I contacted Terminix to reschedule our initial treatment and it was apparently a huge ordeal. They had to transfer me to a different department that informed me "instead of dropping your service we have you rescheduled for X date." As a paying customer I should be able to schedule MY service at MY convenience as long as it is in line with their operating business hours.

2 years ago

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Reply from Terminix

Bianca Costantino, Thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience.

Aug. 1st, 2022

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no sugarcoating

used them once as part of a home inspection. The guy was knowledgeable and he explained the process along the way but the company's marketing was annoying - hence the 3 stars. They kept pushing a 'maintenance' plan even when the house was clean. I would rather pay for something when I know there's an issue, otherwise I'll keep paying left and right for what-ifs...

3 years ago

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Reply from Terminix

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

Mar. 14th, 2022

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Janette Vogel Fairfield Bay, AR

Florida has many types of pests. Some live in your lawn some in your home. My husband and I used several companies over the years while in Florida, Terminix being one of them. We did not find Terminix to be any better than some of the mid range pest control companies but they charged a lot more. Yes, they would come back and retreat if you need them to but all the other companies we used did as well. In conclusion, for the money Terminix charges, go for a local company that charges less and does more.

3 years ago

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Reply from Terminix

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

Mar. 14th, 2022

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Erica Reynolds

We needed termite and pest control for our home. A technician came to our home, did an inspection and had my husband sign several papers. We were never given a copy of the contract or any documents regarding what we would be paying for. Nor was anything explained to us. After several months of $100 automatic withdraws from our bank account, we called to figure out why the price was so high and to cancel. Terminix would only cancel our services if we paid $500. Once our contract is up, we will be choosing a different pest control.

3 years ago Edited February 11, 2022

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Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

Feb. 10th, 2022

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Ruth Puyallup, WA

I’ve been using Terminix for 10 yrs now. Originally had a home owner next to us that had squatters that taken over the home and they had tons of trash in yard and home causing problem with rodents. They were great. But I have had different technicians the last 5 years that aren’t as diligent as the first one I had. To verify the tech is actually spraying completely you really need to be outside with him. Something you can’t do most times. We are thinking of finding a new service.

4 years ago

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Reply from Terminix

Many thanks for the feedback, Ruth! Would you please send us and email with your complete service address and contact information to socialsupport@terminix.com . I will happily escalate your concerns to management in order to improve your experience.- Anchee

Aug. 18th, 2020

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Helen Thompson Bountiful, UT

when we moved into our home quite a few years ago we had a back yard full of trees ad worried about termites. We were with terminix many years until the trees were all removed and we had the home checked and felt like we were safe from termites. Yearly they came and checked our home and made suggestions as to how better our chances of not having to worry about the termites. they had us take the wood out of the garage, move the extra wood piled up in a lower storage area. They were very kind and efficient and were always easy to get ahold of.

6 years ago Edited September 14, 2021

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willistine gaymon Cape Coral, FL

The first time I used them they did a good job the second time the man stole my money never giving it to the company and I found that I needed them to come out more than before

6 years ago

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Arif Hussain Chandler, AZ

I had Terminix, Orkin and Truly Nolan. Listen to all 3 companies and decided to go with Orkin as they were more convincing and used environment safe pesticides and Termite control. My main reason for not selecting Terminix was they did not drill holes inside the house to address Termite activity inside my house.

2 years ago

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Reply from Terminix

Arif Hussain, Thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience.

Sep. 16th, 2022

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Mark Evers Lehi, UT

I have pretty much used all the pest control companies. They were out a couple weeks when I scheduled, but I did see good results! Great customer service and company. They even came back out for a follow up visit when I called them.

6 years ago

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Carol M Memphis, TN

At the office, they spray once per month, but would be nice if they came at a time other than when employees are eating and having to breathe those chemicals

6 years ago

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Amy Boren American Fork, UT

Their product was good. I just didn't like being assigned a day for service. Told them to call me to schedule the treatments, they said ok but never followed through. So we switched.

5 years ago

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B.S. Corpus Christi, TX

Their product is good but I have to remind them to do their job. This time they promised that I don't have to remind them any more.

7 years ago

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Brian Meekhof Seattle, WA

Making an appointment over the phone was easy but the soonest they could help me was 2 weeks away so I cancelled. They should be able to help out sooner than that.

2 years ago

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Reply from Terminix

Thank you for bringing this to our attention. We would like to work towards a resolution, so if you are willing, please reach out to us at socialsupport@terminix.com. Please include the Yelp review or concern, customer number or full-service address and phone number to discuss this further.

Dec. 7th, 2022

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Katie Marz Orem, UT

I have had terminix before and it was a great service. They took a little while to get to my home to actually perform the service but once they did it was great.

6 years ago

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Amy Leifi Orem, UT

The company was responsive and set an appointment right away, but within a month of having my home sprayed, we had pests again. They had to keep coming out. not impressed.

6 years ago

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Thomas Hullinger Pleasant Grove, UT

They do a great job and find out the problem and then go to work fixing it. It worked for me and my family.

6 years ago

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Juliann Mecham Managua, MN

Terminix is an alright company. They are very pushy in their sales and they care more about their own incentive than their costumers.

5 years ago

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Grady Rogersville, TN

They did there job but some of there people are not as well trained as they should be.

5 years ago

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Phillip Schundlemire West Jefferson, NC

Cost of contract. My rates went up every year. Starts at 85.00 and went up to over 200.00

7 years ago

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Sharon ROGERS/Hayes

They provide adequate service but are higher in price for home contract than other companies in the same service area.

2 years ago

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Reply from Terminix

Sharon ROGERS/Hayes, Thank you for sharing your feedback! We will use it to improve our service.

Jul. 22nd, 2022

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Kermit Davidson Antioch, CA

Had their service for a number of years, but with each year came a price increase. I finally decided to do it myself.

3 years ago Edited March 9, 2022

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Reply from Terminix

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Mar. 14th, 2022

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Bryndie Managua, MN

Not an awesome company. The people selling it were quite rude and pushy and the technicians didn’t do a very good job

5 years ago

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Reply from Terminix

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you.
Please send us an e-mail at . Listing your full-service address and the phone number associated with the account?

Feb. 13th, 2020

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Bud Freeman Panama City, FL

Didn't want to honor their guaranty. We had ants and they kept coming back.

6 years ago

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Susan Cohen San Antonio, TX

Mediocre service, somewhat overpriced. Still have bug problems.

6 years ago

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Donna Long Beach, MS

Always usrd termnix.they always came and fix3d my bug problem..alway very friendly and professional

5 years ago

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Reply from Terminix

Thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience.

Feb. 13th, 2020

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bailey jo Orem, UT

Effective service but very expensive if I ever have any more extensive issues with pests.

5 years ago

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Cori Jacobsen Ollerton Alpine, UT

Arrives on time and works quickly. However, I bit over priced for service provided.

6 years ago

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Alyssa Scott Mesa, AZ

Quality is good of the products but the customer service is not always the best.

6 years ago

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Cambraia Fort Lauderdale, FL

Good service, on time, on schedule, efficient pest control.

7 years ago

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Crystal Connell Denver, CO

Too pricey for the job, but the customer service seemed knowledgeable and nice

2 years ago

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Reply from Terminix

We appreciate the time you spent to share your experience!

Jul. 8th, 2022

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Shanna South Jordan, UT

Terminix has great services. They are very competent, kind and do a great job.

6 years ago

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Jacqui Bopp Duncannon, PA

Quick and courteous. got the job done without any hangups!

3 years ago

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Reply from Terminix

We're always happy to help! Please give us a call if you need additional assistance at
1-844-251-2164.

Mar. 14th, 2022