Name: Critter Control
Rating: 3.8

check_circle

Verified Customer

star star star star star

Sarah Huda Los Angeles, CA

1 year ago

Reply from Critter Control

Thank you Sarah!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

VM Baldwin Metamora, IL

Mole eradication requires constant monitoring. Once a week for the first month, then once a month has not been adequate.

1 year ago

Reply from Critter Control

Hi, we would like to apologize for your negative experience with us. We would love to know more about your situation and make things right. Would you please email us at [email protected]?

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Daniel Morong Carlsbad, CA

Initial contact information. Monthly treatment for rats. Just found two dead ones yesterday!

1 year ago

Reply from Critter Control

Thank you! We're so happy we could help Daniel!

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Donna Crandall West Palm Beach, FL

They are responsive to calls, and oblige the residents that occasionally deal with.

1 year ago

Reply from Critter Control

We appreciate your feedback! Thank you for choosing Critter Control.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Barry Erie, CO

Customer service was very responsive and helpful. They have done what they said they were going to do.

1 year ago

Reply from Critter Control

Thank you, Barry!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Deb Fort Collins, CO

Since we started working together I have had no pests. They have been very efficient and effective.

1 year ago

Reply from Critter Control

Thank you!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Daniel Southfield, MI

There have been some communication issue that have had to be resolved. They were successful fixing our issues.

1 year ago

Reply from Critter Control

Thank you, Daniel! We know how important communication is, and we are actively working on perfecting it!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Dean Miramar Beach, FL

Nice and attentive guys. They plug the holes in my house that prevent any critters from getting in.

1 year ago

Reply from Critter Control

Thank you! We are so happy we could help!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Chris Miami, FL

I’ve had great results with critter control. We haven’t seen any so everything is good.

1 year ago

Reply from Critter Control

Thank you, Chris!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Amy Garrison Poway, CA

They came out quickly and worked as a team to safely remove a gopher snake from inside my house!

1 year ago

Reply from Critter Control

Thank you, Amy!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Gerald Piro Grosse Pointe, MI

They are reliable, show up and most of all call every month to check. Very helpful

1 year ago

Reply from Critter Control

Thank you! Communication is key, and we are so happy to hear this!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Jack Stanley Las Vegas, NV

I have no complaints ;) They work with you until you are satisfied fully with their work.

1 year ago

Reply from Critter Control

We are so happy to hear this!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Mike Dangerfield Chesapeake, VA

My technician, Dartanion, has gotten rid of all the moles in my yards and kept them out!

1 year ago

Reply from Critter Control

Thank you! We are so happy to hear that your yard is mole-free.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Peg Spring Grove, IL

They were the most pleasant people to work with and did the job they said they would do.

1 year ago

Reply from Critter Control

Thank you! Your review means a lot to us!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Renee Rubim Boca Raton, FL

From the first call to the office & the service person arriving, the work is done & complete.. well done!

1 year ago

Reply from Critter Control

Thank you!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Aida El Cajon, CA

Everything was explained very clearly to me and they worked around my schedule and were on time. I liked that.

1 year ago

Reply from Critter Control

Thank you, Aida!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Kenyana Green Westland, MI

Very professional. And work excellent. I haven't heard anything in my attic. Thank God.

1 year ago

Reply from Critter Control

I am so happy to hear your home is noise-free. Thank you so much for leaving a review.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Linda Herrick New Orleans, LA

Their professionalism is excellent and they really gave extra effort to get our issue resolved.

1 year ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

lonnie adams Denver, CO

Critter control went above and beyond to take care of the squirrel problem we had.

1 year ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Magdalena Zorrilla Miami, FL

They do not keep up with appointments dealing with anything inside the house. Only good at placing bait in traps for rats. Tired of calling without action/response to my concerns. I am stopping their service soon!

1 year ago

check_circle

Verified Customer

star star star star star_border

marcia ryder Brentwood, TN

Service pretty good....price too high for the brief time spent on the property. technicians polite and friendly

1 year ago

Reply from Critter Control

Thank you! We strive to be competitive with our pricing while providing the highest quality of services.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

MICHELLE WENDY ZIBULSKY Somers Point, NJ

THEY DID A GREAT JOB REMOVING RACOON MOMMA AND HER BABIES AND REPAIRING THE DAMAGE

1 year ago

Reply from Critter Control

Thank you for your review! We are so happy you had a great experience with us!

Jul. 7th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

R B C Delray Beach, FL

The did a great job patching holes to eliminate access I felt the lady overstated our problem and the rates were excessive for the couple of week followup.

1 year ago

Reply from Critter Control

We greatly appreciate your feedback. We strive to provide our customers with competitive pricing. Thank you for your review!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Ruth Irvin Boulder, CO

Thoroughly check bait boxes; promptly take care of any critter problems that arise

1 year ago

Reply from Critter Control

Thank you! We strive to provide the best quality of services possible.

Jul. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Scott Powell Cordova, TN

I'm still having a big problem with voles. They're trying a new plan this month but it's too early to say if it's working.

1 year ago

Reply from Critter Control

Thank you for sharing your feedback with us!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Therese Racklyeft Troy, MI

I am wondering why I haven't received the report of the four stations placed around the house- how much was eaten, etc

1 year ago

Reply from Critter Control

Therese, thank you so much for informing us of this. I just emailed the work order details from your last service with us. For further information, please feel free to email us at [email protected]

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Charles Fitzpatrick Alexandria, VA

I have had a long term problem with mice. Critter control took a different approach that worked immediately.

1 year ago

Reply from Critter Control

We are so happy to hear we were able to resolve your mouse problem! Thank you!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Diana Meehan Atoka, TN

My tech is always on time and keeps me informed of upcoming services, and is always professional

1 year ago

Reply from Critter Control

Thank you, Diana!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

FRances Crowder Albuquerque, NM

They let me know when they are coming and do a good job. Price is better than some.

1 year ago

Reply from Critter Control

Thank you for choosing Critter Control!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Gina Federici Santa Fe, NM

On time. Courteous. Professional. Nathan has a tremendous knowledge of his work.

1 year ago

Reply from Critter Control

Thank you so much, Gina!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Harriet F Hawse Woodbine, MD

They were the only company that recognized how the snakes were getting in my house.

1 year ago

Reply from Critter Control

We are so happy we were able to resolve the snake issue for you! Thank you!

Jul. 7th, 2021

check_circle

Verified Customer

star star star star star

Karri Matteson, IL

They set up a next day appointment, the techs were friendly, professional, courteous, and prompt.

1 year ago

Reply from Critter Control

Thank you, Karri!

Jul. 7th, 2021

star star_border star_border star_border star_border

EB Edmonton, AB

My experience with Critter Control? Not very good and extremely expensive! I received a panicked phone call from my brother-in-law in Scottsdale, AZ, who was visiting from Canada, that there was a loud noise up on our roof (I was back home in Canada). Randy (my brother-in-law) called Critter Control and was told that there were raccoons and rodents in our attic. (We have a flat roof house and no attic!) Michael S, Critter Controls Sales Account Manager, sold Randy a "bill of goods"! After being assured by Michael that the problems will be dealt with for "only" $5,414.00 plus $109.00/month for 12 months maintenance fee, I agreed to pay and gave him my credit card number. My card was charged the full amount within five days, even before any work (if any was even required??) was completed. Randy called on a daily basis to see when someone would be coming over to check or install traps or do whatever they were supposed to do. He was on vacation, he wanted to go hiking! On my return to Scottsdale a few weeks later I called Michael (left 4 messages) to see what was happening - he had all my money and was not interested in talking or having any kind of discussion or hearing my concerns. I was not happy with this outcome. Speaking to my neighbor who also used Critter Control, she was charged $2,400.00 for the very same "issues" and she felt she was overcharged. Since then we've gotten estimates for under $1,000.00. If in the future I'd be in need of critter control and Critter Control was the only company around, I'd rather live with the raccoons (turns out geese were landing on our roof and making a racket) - at least they're more honest and not so devious.

1 year ago

star star_border star_border star_border star_border

S Nick Dyersburg, TN

Critter Control was paid by my next door neighbor to eliminate ground squirrels from burrowing in the space bordering our properties. The first time the trap caught a skunk, and it took 24 hours for Critter Control to come get it. As I write this it has been 40 hours since we called them -- twice -- to come get the squirrel in the trap. This is inhumane. Besides, the metal netting they placed around my neighbor's stoop was insufficient to prevent squirrels from establishing themselves under it, as it has been chewed through. Update 3/31/22: It has now been 66 hours with a rainstorm, and Critter Control has still neglected to pick up the squirrel. It died. Animal Control won't do anything because it's someone else's private property & trap, and the state doesn't regulate the company's treatment of squirrels.

1 year ago Edited April 1, 2022

star star_border star_border star_border star_border

H Beavers Manassas, VA

Called for service and the rep who came out was very professional . From that point on a hot mess. Did not come the day I was told it was scheduled. After a month called again to find out what the problem was. Was told everyone was in class and crew from out of state had to be contacted and numerous excuses time after time. Texted me they were on the way and after I arrived home nothing had been done, then told it was too wet to get on the roof. Um hello if you were driving to my home did you not see if it was raining. Requested Management to call me several times and they never did. I would not recommend this company. It appears that they have no trained professionals to send out and have to scramble to get employees from elsewhere.

1 year ago

star star_border star_border star_border star_border

Susan Bazaar Westwood, NJ

We called Critter Control because we had chipmunks in our house. By the time Randy the inspector arrived we had hopefully all of them out of the house. He showed us some spots that could be remediated but could not find an actual entry point and was going to make a custom cover for our dryer vent plus several other custom items. When Mark B and his associate came they stuck a plastic bird protector over the vent nothing custom and a sloppy caulking job. We started to ask questions about what the contract said and what they where doing. Mark took offense and said he will stop the work. They left with out continuing to do the job. They where rude and thought they could scam senior citizens. We know they where charging us a great deal but we just wanted to get the work done. It was really a horrible experience. I am glad we caught on to their scam. The payment was put on a charge card and they did refund the payment. We have used Critter Control in another state and they where great. Northern NJ Critter Control is very unprofessional.

1 year ago

Reply from Critter Control

Susan, thank you for your feedback. This is not typical of our services and we apologize for any frustration we caused during your experience with us.

Aug. 23rd, 2021

star star_border star_border star_border star_border

Scott Horton Santa Fe, NM

I hired Critter Control to remove a dead skunk under my house. They told me they would only go look for the skunk (even though I could through smell alone identify exactly where it was) after setting traps for a week. At the end of the week, someone went under the house and emerged telling me there was no skunk. They charged my credit card over $2,000 for this non service, without issuing an invoice at any point. I then had to hire another vendor to remove the skunk. The other vendor took two hours to do this and billed me 1/3 the amount Critter Control did for doing, essentially, nothing. Critter uses hyper aggressive billing tactics and performs very poor services. Avoid them like the plague.

1 year ago

star star_border star_border star_border star_border

AR Rio Rancho, NM

I heard scratching noises in a wall and called Critter Control. The sales person who sold me the service told me that if any critter showed up again that Critter Control would be back out. The service contract was for a year. I was hesitant to do this, but did it anyway. The charge for (initial) services is $1,500. I find that way overcharged! This included disinfection of the property - mostly around the periphery. - Closing off of any opening a critter can get in: Crawlspace (actually this was not completed) vents around the base of the house and any opening on the vents etc. on the roof. Also initial placement of traps and emptying of same (one mouse!). Plus placement of bait stations. The sales person who sold me the service told me that if any critter showed up again that Critter Control would be back out. What actually happened is that I had the above initial service, and quickly found out that the continued monthly check of bait stations would cost me an additional $75 pr. month. And that if Critter Control was to help with continued critter control I would have to pay an additional $500 for each trap!!!!! I am sad to say that I feel that this service has been a rip-off.

2 years ago

star star_border star_border star_border star_border

Shannon Dunlap Fort Collins, CO

Unfortunately I have had nothing but issues with this company. We originally called them to come out and inspect our attic as we were hearing noises. The inspector didnt even get into the attic, just looked up in the opening and decided it was a rat. So we treated and took all the suggestions. Unfortunately the noises continued. We called them out again. They basically told us we were crazy and there was nothing going on. Fast forward. Loud noises in our attic again. I called and was told someone would be out, no one showed. I even called the office and was told the tech was running late but would be here, nope. I called the following day and asked to speak to a manager, did one call me? nope. Extremely frustrated I called again and was able to get a tech out. No ladder, no inspection. The tech told me that he just didnt know what was going on and wanted to get it figured out but frankly just didnt like driving to Fort Collins. Luckily I had called another company and they were coming out the next day. They got into the attic and did a full inspection, took pictures so they could show me what they found. Bats. They immediately started course correction. If you live in Denver maybe a better experience, but if you live in Fort Collins, go local. They actually care.

3 years ago

star star_border star_border star_border star_border

Laura Boulder, CO

Critter Control was supposed to show up a week ago for a free estimate. The day of the appointment, they called to say they were running late. OK, that happens all the time. Then he called back to say he would charge me $400.00 to come here. NOT OK. What happened to the free estimate. I called the office every day for four days and was promised a manager would call me back within the hour. No one ever called back until Mr. Manager with his excuses told me it would be at least 2 weeks until they could come here and it would not be free. BAIT AND SWITCH - untrustworthy! Very disappointing - lack of customer service.

3 years ago

Reply from Critter Control

Laura, I am so sorry to hear that this was your experience with us as we should have honored our word on the free inspection. This is not typical of our services, and I truly apologize.

May. 25th, 2021

star star star star star

susan Fort Lauderdale, FL

Nicole and Ivan were so helpful and accommodating when we need a quick solution to our problem. A special thanks to Ivan who went above and beyond for us.

3 years ago

Reply from Critter Control

Thank you!

Apr. 21st, 2021

star star_border star_border star_border star_border

John Kalas La Mesa, CA

We were referred to Critter Control from a pest control company. They quoted "removal of the dead rat from the property". They did go to the property and spent approximately 4 5minutes and did inspect the interior bathroom with a screwdriver and administered a spray. The rat was not removed. They charged $1149.00 for this service. I spoke to the company representative twice and suggested that the rat was to be removed per the contract and $1149.00 for one hour of technician service was quite egregious. He said that it should have been removed but was not and that was the fee. I have recommended to the referring pest control company to remove the Critter Control from its vendor list and I have informed all manager within my company (CBM INC) to no longer use them as well.

4 years ago

star star star star star

Laura Wise New Castle, IN

We had some raccoons living in a shed so we had to call critter control when they would not leave. We wanted to make sure they got to a better location instead of running them off in our neighborhood.

1 year ago

star star_border star_border star_border star_border

Dannielle Disanto Washington, DC

The worst service for the money you pay. Laid out traps and haven't seen them since, said they visited, never showed up on my ring camera, never got an invoice as to what service they provided.

7 months ago

Reply from Critter Control

Thank you for your feedback. Our district manager, James, left you a voicemail earlier today. Please give him a call back at your earliest convenience as he would love to discuss these concerns with you. Thank you again!

Oct. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Cristy Las Vegas, NV

Great service in the beginning, then the longer I was a customer the poorer service got. Even started charging me without being serviced.

1 year ago

Reply from Critter Control

Hi Cristy, Thank you so much for sharing your feedback. Your concerns are important to us. I would love to look into this and see how we may be able to help however, I am unable to locate your account. Can you please email us at [email protected] with the full name on your account and phone number?

Aug. 5th, 2021

check_circle

Verified Customer

star star star star star

Albert dittes Portland, TN

They jave solved our pest problem and seem to know what they are doing.

1 year ago

Reply from Critter Control

Thank you, Albert! We're so happy we could help.

Aug. 5th, 2021

check_circle

Verified Customer

star star star star star

Carol Gleason Broomfield, CO

Very thorough in determining the problem and very good follow up

1 year ago

Reply from Critter Control

Thank you so much, Carol! We appreciate you taking the time to share your feedback with us!

Aug. 5th, 2021

check_circle

Verified Customer

star star star star star

H. Broberg Austin, TX

Treatments work so far. Workers have been pleasant and knowledgeabe

1 year ago

Reply from Critter Control

Thank you so much!

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star

Estela Los Angeles, CA

They are attentive ans listen to your concerns. They have wonderful staff.

1 year ago

Reply from Critter Control

Thank you!

Aug. 23rd, 2021

check_circle

Verified Customer

star star star star star

Betsy Darivoff Boca Raton, FL

very responsive and informative- they take their responsibility very seriously

1 year ago

Reply from Critter Control

Thank you for your kind words!

Aug. 23rd, 2021