Critter Control

Horrible customer service. I called Sat morn. They scheduled Krista to come Sat afternoon. Received a confirmation email. Kristy never showed up. I called again, spoke to someone who apologized & told me that someone would call me back shortly. No one called back. I sent a text message. Someone responded with another apology & told me that someone would call me Mon morn. No call! I called again, they told me someone would call within the hour..nothing! I think this company is a joke!

I had an appt set for an estimate for bat removal. I rec'd a call in the morning from Kelly that she would be at my home between the 2 to 4 window that was set as my appt time. She never showed up and at 4:30 I called the company to find out what happened and why the NO SHOW. I was told I would rec a call back that evening and that did not happen. I called this morning to speak to a supervisor and I was told Kelly or her supervisor, Parker, would return my call in the afternoon when I would be home. Once again, no phone call. This is the worst customer service I have experienced in my 72 years. I would suggest you don't waste your time and locate other companies that want your business.

Contacted Critter Control to deal with squirrels in attic and moles in yard. Below is a timeline of interaction. It's been a month since I signed the contract and paid money. Still have squirrels in my attic destroying who knows what up there and Critter Control has done NOTHING to even look at the mole situation in my yard. July 11 - Contacted Critter Control about squirrels in attic and moles in yard July 11 - Cody came by to evaluate and pitch Critter Control services July 11 - Signed contract. Was told technician would be at my house on July 13 July 13 - Technician was a No Show and I had to contact Critter Control to find out what was going on. Was told they had a staff shortage and couldn't come until the following week. Explained I need someone urgent July 18 - Technician came to set traps outside. Not sure why this method works because my backyard is Forest Park (the country's largest urban forest reserves). There are LOTS of squirrels outside July 19-21 - Technician checked traps, found no activity July 22 - Technician checked traps, moved traps to the attic. Put bait, but did not set traps to catch July 26 - Technician armed traps in attic and said he would be back in a few days to check traps July 27 - Aug 3 - No tech came to check traps, no communication from Critter Control Aug 3 - Sent text to Critter Control to ask why no one has come by to check traps. Aug 3 - Critter Control called me and offered to refund money or give Critter Control one more chance. We decided to give Critter Control one more chance. Aug 3 - Technician came to check traps, no activity - but I'm still hearing the squirrels Aug 3 - Technician texted me to ask if he could come on Aug 4 to check traps in the attic. I immediately responded with a confirmation that we would be home and to come check the traps Aug 4 - Technician was a no show and no communication from Critter Control Aug 4 - Texted Critter Control to ask why no one showed up and didn't communicate they were not coming over. Aug 4 - Critter Control called me and assured me they would make things right. New strategy was to seal all holes but 1 or 2 and set up a 1 way trap at the open holes. Also set up traps. They said they would be out early the following week to do work. Aug 8-10 - Critter Control no show and no communication Aug 10 - Texted Critter Control and asked why no one has come out or communicated with me Aug 11 - Critter Control texted and said the technician pulled the traps and sealed 2 dormers. We have been home every day but one day and no one has been here nor have we let anyone in the house to retrieve the traps they set in the attic. No one has been around our house to do any work. So either the technician's notes are for the wrong house or someone is lying. At no time has ANYONE from Critter Control looked into, evaluated, done any services for the mole issue we have and for which I signed a contract. I would not recommend this company since they unreliable, not effective (after a month of traps I still have squirrel activity in my attic), at times unresponsive, and will sell services where they don't actually do any work (no work has been done to catch any moles).

My experience with Critter Control? Not very good and extremely expensive! I received a panicked phone call from my brother-in-law in Scottsdale, AZ, who was visiting from Canada, that there was a loud noise up on our roof (I was back home in Canada). Randy (my brother-in-law) called Critter Control and was told that there were raccoons and rodents in our attic. (We have a flat roof house and no attic!) Michael S, Critter Controls Sales Account Manager, sold Randy a "bill of goods"! After being assured by Michael that the problems will be dealt with for "only" $5,414.00 plus $109.00/month for 12 months maintenance fee, I agreed to pay and gave him my credit card number. My card was charged the full amount within five days, even before any work (if any was even required??) was completed. Randy called on a daily basis to see when someone would be coming over to check or install traps or do whatever they were supposed to do. He was on vacation, he wanted to go hiking! On my return to Scottsdale a few weeks later I called Michael (left 4 messages) to see what was happening - he had all my money and was not interested in talking or having any kind of discussion or hearing my concerns. I was not happy with this outcome. Speaking to my neighbor who also used Critter Control, she was charged $2,400.00 for the very same "issues" and she felt she was overcharged. Since then we've gotten estimates for under $1,000.00. If in the future I'd be in need of critter control and Critter Control was the only company around, I'd rather live with the raccoons (turns out geese were landing on our roof and making a racket) - at least they're more honest and not so devious.

Critter Control was paid by my next door neighbor to eliminate ground squirrels from burrowing in the space bordering our properties. The first time the trap caught a skunk, and it took 24 hours for Critter Control to come get it. As I write this it has been 40 hours since we called them -- twice -- to come get the squirrel in the trap. This is inhumane. Besides, the metal netting they placed around my neighbor's stoop was insufficient to prevent squirrels from establishing themselves under it, as it has been chewed through. Update 3/31/22: It has now been 66 hours with a rainstorm, and Critter Control has still neglected to pick up the squirrel. It died. Animal Control won't do anything because it's someone else's private property & trap, and the state doesn't regulate the company's treatment of squirrels.

Called for service and the rep who came out was very professional . From that point on a hot mess. Did not come the day I was told it was scheduled. After a month called again to find out what the problem was. Was told everyone was in class and crew from out of state had to be contacted and numerous excuses time after time. Texted me they were on the way and after I arrived home nothing had been done, then told it was too wet to get on the roof. Um hello if you were driving to my home did you not see if it was raining. Requested Management to call me several times and they never did. I would not recommend this company. It appears that they have no trained professionals to send out and have to scramble to get employees from elsewhere.

We called Critter Control because we had chipmunks in our house. By the time Randy the inspector arrived we had hopefully all of them out of the house. He showed us some spots that could be remediated but could not find an actual entry point and was going to make a custom cover for our dryer vent plus several other custom items. When Mark B and his associate came they stuck a plastic bird protector over the vent nothing custom and a sloppy caulking job. We started to ask questions about what the contract said and what they where doing. Mark took offense and said he will stop the work. They left with out continuing to do the job. They where rude and thought they could scam senior citizens. We know they where charging us a great deal but we just wanted to get the work done. It was really a horrible experience. I am glad we caught on to their scam. The payment was put on a charge card and they did refund the payment. We have used Critter Control in another state and they where great. Northern NJ Critter Control is very unprofessional.

I hired Critter Control to remove a dead skunk under my house. They told me they would only go look for the skunk (even though I could through smell alone identify exactly where it was) after setting traps for a week. At the end of the week, someone went under the house and emerged telling me there was no skunk. They charged my credit card over $2,000 for this non service, without issuing an invoice at any point. I then had to hire another vendor to remove the skunk. The other vendor took two hours to do this and billed me 1/3 the amount Critter Control did for doing, essentially, nothing. Critter uses hyper aggressive billing tactics and performs very poor services. Avoid them like the plague.

I heard scratching noises in a wall and called Critter Control. The sales person who sold me the service told me that if any critter showed up again that Critter Control would be back out. The service contract was for a year. I was hesitant to do this, but did it anyway. The charge for (initial) services is $1,500. I find that way overcharged! This included disinfection of the property - mostly around the periphery. - Closing off of any opening a critter can get in: Crawlspace (actually this was not completed) vents around the base of the house and any opening on the vents etc. on the roof. Also initial placement of traps and emptying of same (one mouse!). Plus placement of bait stations. The sales person who sold me the service told me that if any critter showed up again that Critter Control would be back out. What actually happened is that I had the above initial service, and quickly found out that the continued monthly check of bait stations would cost me an additional $75 pr. month. And that if Critter Control was to help with continued critter control I would have to pay an additional $500 for each trap!!!!! I am sad to say that I feel that this service has been a rip-off.

Unfortunately I have had nothing but issues with this company. We originally called them to come out and inspect our attic as we were hearing noises. The inspector didnt even get into the attic, just looked up in the opening and decided it was a rat. So we treated and took all the suggestions. Unfortunately the noises continued. We called them out again. They basically told us we were crazy and there was nothing going on. Fast forward. Loud noises in our attic again. I called and was told someone would be out, no one showed. I even called the office and was told the tech was running late but would be here, nope. I called the following day and asked to speak to a manager, did one call me? nope. Extremely frustrated I called again and was able to get a tech out. No ladder, no inspection. The tech told me that he just didnt know what was going on and wanted to get it figured out but frankly just didnt like driving to Fort Collins. Luckily I had called another company and they were coming out the next day. They got into the attic and did a full inspection, took pictures so they could show me what they found. Bats. They immediately started course correction. If you live in Denver maybe a better experience, but if you live in Fort Collins, go local. They actually care.

Critter Control was supposed to show up a week ago for a free estimate. The day of the appointment, they called to say they were running late. OK, that happens all the time. Then he called back to say he would charge me $400.00 to come here. NOT OK. What happened to the free estimate. I called the office every day for four days and was promised a manager would call me back within the hour. No one ever called back until Mr. Manager with his excuses told me it would be at least 2 weeks until they could come here and it would not be free. BAIT AND SWITCH - untrustworthy! Very disappointing - lack of customer service.

Nicole and Ivan were so helpful and accommodating when we need a quick solution to our problem. A special thanks to Ivan who went above and beyond for us.

We were referred to Critter Control from a pest control company. They quoted "removal of the dead rat from the property". They did go to the property and spent approximately 4 5minutes and did inspect the interior bathroom with a screwdriver and administered a spray. The rat was not removed. They charged $1149.00 for this service. I spoke to the company representative twice and suggested that the rat was to be removed per the contract and $1149.00 for one hour of technician service was quite egregious. He said that it should have been removed but was not and that was the fee. I have recommended to the referring pest control company to remove the Critter Control from its vendor list and I have informed all manager within my company (CBM INC) to no longer use them as well.