Name: Critter Control
Rating: 3.7

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Verified Customer

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M. Wagner Tomball, TX

Always considerate of my time by calling to check when - day and time I would like them to come out.

3 years ago

Reply from Critter Control

Thank you! We understand how important it is to communicate with our customers.

Jul. 12th, 2021

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Verified Customer

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Betsy Bierbaum Fort Wayne, IN

Wrong treatment was done, they left box open for my dog and children to get exposed to, no change with the voles, still opening holes up that we covered and opening more holes, we asked for a refund and now we can't get Kristie to call us back left 3 messages all different ways and still waiting to hear back from her.

3 years ago

Reply from Critter Control

Hi Betsy, it seems your account with us may be under a different name. Can you please email us at customerservice@crittercontrol.com with your name and service address, so we could be of further assistance? Thank you

Jul. 9th, 2021

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Verified Customer

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Claire Sulewski Whiting, NJ

My critters don't seem to be around. There's no hole digging and sinking lawn. especially by my air conditioner.

3 years ago

Reply from Critter Control

We are so happy to hear this! Thank you for your review!

Jul. 9th, 2021

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Verified Customer

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Ernest Powell Capitol Heights, MD

Excellent service and follow up. Hard to nail down an exact time for service. Window of expected service often exceeds 4 hours.

3 years ago

Reply from Critter Control

Thank you for your feedback. I will pass this message along to our manager so, we can make scheduling easier for you.

Jul. 12th, 2021

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Verified Customer

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Johnson

I asked for a callback to check the spikes installed around our solar panels. Our neighbors report pigeons were still getting underneath. I was assured it would happen, but as of July 6, it has not!

3 years ago Edited September 14, 2021

Reply from Critter Control

Johnson, I am sorry to hear this. Please contact us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance. Thank you!

Jul. 9th, 2021

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Verified Customer

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Robert Hirasuna Santa Fe, NM

The employees do a great job of getting the rodents under control. However, it often takes days for someone from the main office to return our calls.

3 years ago

Reply from Critter Control

Thank you so much for your review. I have shared this with management, so we can ensure excellent customer service.

Jul. 12th, 2021

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Verified Customer

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Anonymous Surprise, AZ

I like the service that is provided, but have had trouble getting ahold of people in the past, and the cost is higher than I would like.

3 years ago

Reply from Critter Control

Thank you so much for your feedback. I will pass this message along to management as we always want to be available to our customers.

Jul. 12th, 2021

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Verified Customer

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Frank Streator, IL

Very confused between what they said they were going to do and what they actually did. I would have liked a little more information. They don’t work on weekends.

3 years ago

Reply from Critter Control

Frank, I am so sorry for the lack of communication throughout your experience with us. I will share this information with management as we always strive to improve our services.

Jul. 7th, 2021

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Verified Customer

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MOHAMMED GHAZALI Fort Wayne, IN

Used their services for bat exclusion. It took multiple visits to accomplish the job. However, the staff is very courteous and professional.

3 years ago

Reply from Critter Control

Thank you for your review! We appreciate your feedback. Every job takes a different amount of time to complete as each is unique, and we are so happy we were able to assist you!

Jul. 7th, 2021

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Verified Customer

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Kevin M Gerding Livonia, MI

I still have recurring issues from the work done at my home. The presence of animals in roof, and birds in chimney remains the same.

3 years ago

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Verified Customer

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Laura Jeanne Civick Cedar Creek, TX

The folks at Critter Control have saved my house from invading raccoons several times over the past few years!

3 years ago

Reply from Critter Control

We are so happy to hear we are keeping your property safe from raccoons!

Jul. 7th, 2021

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Mackenzie Dyer Birmingham, AL

Spent a lot of money ($3k) to have them secure our roof from squirrels but the squirrels keep chewing in and they aren't coming back to fix it even though it's only been two months and they insured it for a year. Very hard to get in touch with anyone who can help.

3 years ago

Reply from Critter Control

Mackenzie, we would love to resolve this for you. Our manager, Joe, has left you a message. Please feel free to give him a call back, so we can schedule with you. Thank you!

Jul. 9th, 2021

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Verified Customer

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Marla Phoenix, AZ

Took care of my problem that took several visits and so far no reoccurrence. Also consistent monthly service.

3 years ago

Reply from Critter Control

Thank you so much! We are so happy to hear you are satisfied with your services.

Jul. 7th, 2021

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Verified Customer

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Nancy Peacock Nashville, TN

I have unfinished work at my home but I can't get anyone to answer the phone at the call center. They said they would be back to resected my shutters and place a screen behind them to keep bats from returning but I have heard nothing

3 years ago

Reply from Critter Control

Nancy, thank you so much for bringing this to our attention. We will be there tomorrow around 10AM to have this corrected for you! Thank you!

Jul. 12th, 2021

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Verified Customer

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Pat Henry Stone Mountain, GA

They mean what they say and came back when I needed them without any problem after they finished the work.

3 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Sally Mazur Franklin, MI

They did say that the fee was $550 to come out for 5 days to try to catch an animal that burrowed under our cement siding. However after not catching anything they left with their traps and left the hole the way it was. Be sure to clarify your understanding of their job.

3 years ago

Reply from Critter Control

Thank you for your feedback Sally. I apologize for any miscommunication.

Jul. 9th, 2021

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Verified Customer

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ED GANTENBEIN Winnebago, IL

I thought the spraying was effective however I thought the price of the fence was expensive considering it was only the installation.

3 years ago

Reply from Critter Control

Thank you so much for your feedback. We greatly appreciate your review.

Jul. 7th, 2021

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Verified Customer

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Jan Schultz Poolesville, MD

AJ is always courteous and very thorough. He explains what he has found, and how he treated the issue

3 years ago

Reply from Critter Control

Thank you! We are so happy to hear AJ provides excellent service as we always strive to provide the best customer service possible.

Jul. 7th, 2021

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Verified Customer

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Eve K Searle Pearce, AZ

Firstly, I have no more pest problems, and sec ondly, the guys are efficient, polite, and know their job

3 years ago

Reply from Critter Control

Thank you, Eve!

Jul. 7th, 2021

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Verified Customer

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Jim Byerlotzer Austin, TX

The servicemen are always very professional and motivated to mitigate your insect and critter problems.

3 years ago

Reply from Critter Control

Thank you so much! We are happy to help!

Jul. 7th, 2021

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Verified Customer

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Donna Dobson Baltimore, MD

After the initial action was taken and the issue was not redd as loved they came back and resolved it!

3 years ago

Reply from Critter Control

Thank you so much for choosing Critter Control!

Jul. 7th, 2021

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Verified Customer

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Kathleen Lascols Pasadena, MD

I find the service to be efficient and effective Britney is always available to answer my questions and concerns

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Joan Crawford Fort Collins, CO

My technician Spender is the best!!! He is professional and responsive and understands my concerns.

3 years ago

Reply from Critter Control

Thank you for your kind review! We are so happy to hear this!

Jul. 7th, 2021

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Verified Customer

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Joan Schoor Saint Louis, MO

Much improved in recent months. Carl has done a great job keeping me informed and getting rid of 10 moles from our property

3 years ago

Reply from Critter Control

We are so happy to hear that Carl is doing a great job ridding your yard of moles. Thank you!

Jul. 7th, 2021

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Donald Galler Lexington, MA

Howard came to the house. No charge. We thought it was animals in the attic. It turned out to be a network drive doing some file copy operations. Fixed. He was great. Went into the attic, smelled, listened. Nothing up there.

1 year ago

Reply from Critter Control

Thank you for your kind review!

Jan. 3rd, 2023

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Jonita Dixon Benicia, CA

Initial inspection is impeccable, I had Brianna and Matt who were exceptional. Management and other commitment leave little to be desired. I purchased exclusion work with a monthly subscription service. There have been numerous mishaps from the beginning. You will be required to maintain a monthly fee regardless of the initial setup. Getting someone to "prescedule" at least 24 hours in advance seems to be a struggle. So unless you're a client that will always have someone home for the last minute service calls, this may not be for you. Still having rodent problem with zero success. District manager promised a follow up and I have yet to receive his call or quote with proposed next steps to resolution. All of this within my first 60 days on contract. Buyer beware.

2 years ago

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Zaida Frisancho Carrollton, TX

Richard was very professional with the inspection. He explained step by step what needs to be done to solve the problem that I have in the attic with rodents. I would recommend him to anybody. Thank you Richard!!

3 years ago

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M. Nielsen South Bend, IN

We had a raccoon issue in our attic and couldn't figure out where they were coming in, we called Critter control they came right out and showed me all the places where they could enter and set traps needless to say we have no more raccoons in the attic thank you very much!

2 years ago

Reply from Critter Control

Thank you! We are so happy we were able to assist with the raccoon issue!

Oct. 25th, 2022

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Jmarsh Macomb, MI

3 years ago

Reply from Critter Control

We're so happy we could help! Thank you for sharing your feedback.

Jul. 28th, 2021

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Verified Customer

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Avery Glen Apartments Decatur, GA

The company's representatives/technicians have been responsive, quick, and efficient.

3 years ago

Reply from Critter Control

We're so happy we could help protect your property! Thank you for choosing Critter Control.

Aug. 5th, 2021

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Verified Customer

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Roberta Medico El Cajon, CA

Worse not better, they informed me that it would be more active in the beginning but it's been almost a year and it's worse! I feel I have wasted a great deal of money I'm not happy.

3 years ago

Reply from Critter Control

Hi Roberta, Thank you for bringing this to our attention. We take concerns like this very seriously. Can you please email us at customerservice@crittercontrol with the full name on the account and phone number? I would like to make this right for you.

Aug. 5th, 2021

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Verified Customer

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Bob Venker Saint Peters, MO

I paid $600 to trap rabbits. They caught a cat, an opossum and a raccoon, but no rabbits. As soon as they took their traps, the rabbits were back. Nice people and responsive, but I wasted $600.

3 years ago

Reply from Critter Control

Thank you for your feedback.

Sep. 1st, 2021

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Verified Customer

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A Phoenix, AZ

The service was never completed. We paid an exorbitant amount of money to have something that has not been provided to us. We’ve had multiple people come and the job is not done.

3 years ago

Reply from Critter Control

Hi A, Thank you for bringing this to our attention. I would like to help ensure that your home is safe and protected however I am unable to locate your account without your full name. Can you please email us at customerservice@crittercontorl.com with your full name and phone number?

Jul. 22nd, 2021

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Verified Customer

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Rebecca Sutter Santa Fe, NM

Nathan calls before coming to the house to see if we have any issues he needs to know about.

3 years ago

Reply from Critter Control

Thank you! We strive for open communication and full transparency with all our customers. We appreciate you taking the time to leave us a review!

Jul. 20th, 2021

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Verified Customer

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Arthur Posner Tucson, AZ

Very competent and effective On time and generates a complete report of findings

3 years ago

Reply from Critter Control

Thanks Arthur! We appreciate you sharing your feedback.

Jul. 22nd, 2021

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Verified Customer

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Annalisa San Marcos, CA

I have no idea what's going on with my account and when they come to check or if I have any "maintenance" is really happening.

3 years ago

Reply from Critter Control

Hi Annalisa, I would love to look into this for you. Can you please email me at customerservice@crittercontrol.com with more details and the full name on the account?

Jul. 22nd, 2021

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Verified Customer

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Clarence Farmington, MI

I like that Critter Control is a local company and they were able to take care of the problem they came to fix.

3 years ago

Reply from Critter Control

Thank you Clarence! If there is anything we can improve upon, please let us know at customerservice@crittercontrol.com.

Jul. 16th, 2021

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Verified Customer

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Anonymous Austin, TX

Service people did a good job and their support team has been polite and efficient.

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 16th, 2021

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Verified Customer

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Tandra Harvey, IL

The service provided is a little costly and the problem is still there. Their customer service is very responsive.

3 years ago

Reply from Critter Control

Thank you for your feedback! If there is anything we can improve upon, please let us know at customerservice@crittercontrol.com.

Jul. 16th, 2021

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Verified Customer

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Kay Virginia Beach, VA

We were having problems in the attic and the service with critter control has been great.

3 years ago

Reply from Critter Control

Thank you so much for your feedback Kay!

Jul. 16th, 2021

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Verified Customer

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Kate Clark Austin, TX

Dependable and pleasant employees, Kaleb, for example, who know what they're doing.

3 years ago

Reply from Critter Control

Thank you! We value our amazing customers and employees. We're so happy we could help and I'll be sure to pass this information onto Kaleb.

Jul. 19th, 2021

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VM Baldwin Metamora, IL

Mole eradication requires constant monitoring. Once a week for the first month, then once a month has not been adequate.

3 years ago

Reply from Critter Control

Hi, we would like to apologize for your negative experience with us. We would love to know more about your situation and make things right. Would you please email us at customerservice@crittercontrol.com?

Jul. 20th, 2021

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Verified Customer

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Sarah Huda Los Angeles, CA

3 years ago

Reply from Critter Control

Thank you Sarah!

Jul. 16th, 2021

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Verified Customer

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Sam Jackson, NJ

The come by once a month, I caught them many times just clocking in and not even doing their job. Besides the traps and other stuff they put around don't really do the job

3 years ago

Reply from Critter Control

Sam, thank you so much for your feedback. Your experience is not typical of the standards we set for our services, and we would love to make sure you are receiving quality service. Please feel free to email us at customerservice@crittercontrol.com with your full name and service address, so we can be of further assistance. Thank you!

Aug. 23rd, 2021

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Verified Customer

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None Fairfax, VA

No communication regarding lack of monthly maintenance until I called in and was told they're short of staff to cover all areas!! I'm canceling this service.

3 years ago

Reply from Critter Control

I am sorry to hear that this was your experience with us. I appreciate your patience while we recover from the post pandemic staffing shortages. If you have any further comments, concerns or suggestions, please email us at customerservice@crittercontrol.com. Your input is valuable to us.

Jul. 22nd, 2021

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Verified Customer

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Petia Topalova Washington, DC

reliable service, responsive if there are emergencies or new issues arise (e.g. snakes)

3 years ago

Reply from Critter Control

We're so happy to hear that! Thank you Petia.

Jul. 16th, 2021

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Verified Customer

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Jill Englewood, CO

They didn't do the work properly. They left a huge opening for the rabbits under the patio. I paid so much for absolutely nothing!! Do not use this company. They ignore you when you try to contact them.

3 years ago

Reply from Critter Control

Jill, I appreciate you sharing your feedback. Your concerns are very important to us and I would love to make this right. Without your last name I am unable to locate your account. Can you please email us at customerservice@crittercontrol.com with your full name and phone number?

Jul. 22nd, 2021

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Verified Customer

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Kimberly Williams Glenn Dale, MD

The are friendly and timely. I had snakes in my backyard and they were able to come give me a quote in 2 days.

3 years ago

Reply from Critter Control

Thank you for your review Kimberly! We are so happy we could help. If you have any comments, questions or suggestions on how we may be able to improve, please email us at customerservice@crittercontrol.com.

Jul. 19th, 2021

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Verified Customer

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Daniel Morong Carlsbad, CA

Initial contact information. Monthly treatment for rats. Just found two dead ones yesterday!

3 years ago

Reply from Critter Control

Thank you! We're so happy we could help Daniel!

Jul. 19th, 2021

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Verified Customer

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Donna Crandall West Palm Beach, FL

They are responsive to calls, and oblige the residents that occasionally deal with.

3 years ago

Reply from Critter Control

We appreciate your feedback! Thank you for choosing Critter Control.

Jul. 19th, 2021