Name: Critter Control
Rating: 3.7

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Makeen Corrigan Saint Louis, MO

They techs r very nice. But they set traps in affected areas and dont come back for a week ir more. Usually we snap one in first day. Our dig messes w them

3 years ago

Reply from Critter Control

Thank you so much for your feedback!

Jul. 7th, 2021

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Melissa Parden Lincoln Park, MI

Horrible customer service, expensive, not informative, and not humane even if it says on the website. I would never recommend this company. Even Kristy the district manager is rude and shouldn't hold that title. She told me that I wasn't protecting my kids since I didn't want a lethal trap on the side of my house. The technician pretty much told me that it didn't matter if the racoons were picked up alive since they kill them anyways. Horrible company.

3 years ago

Reply from Critter Control

Thank you so much for your feedback. I am sorry to hear your experience with us was not great. We understand your concerns and will ensure that this message is heard.

Jul. 9th, 2021

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Mike Huntsville, AL

I feel taken advantage of. I had a squirrel in my attic and I needed to be out of town. Their price was $4,000 to remove a squirrel which they did not even remove. They did do a couple of things to prevent squirrels entering into the attic, but the squirrel died in my attic and smelled really bad for a couple of weeks.

3 years ago

Reply from Critter Control

Mike, I am sorry to hear you were dissatisfied with our services. We would love to look into your account further if you could provide us with your full name and address. Please email us at customerservice@crittercontrol.com

Jul. 7th, 2021

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Mike Bushi Houston, TX

Excellent work and communication - Ashley who is our tech does a great job on both the work and communication - before and after her work.

3 years ago

Reply from Critter Control

Thank you for you review! We are grateful to have Ashley on our team!

Jul. 7th, 2021

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Pumphrey Silver Spring, MD

Critter Control was able to come out and removed the groundhogs in a timely fashion and they are very professional and know what they are doing.

3 years ago

Reply from Critter Control

Thank you so much for your kind review.

Jul. 7th, 2021

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Richard Ferree Brentwood, TN

They responded within 2 days at no charge with an uptick in the mole problem. We have them on a monthly service contract.

3 years ago

Reply from Critter Control

Thank you so much for your review.

Jul. 7th, 2021

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Sara-Mae Dippel

Our service consultant Jacqueline L is outstanding. She is so efficient and knowledable. She is a true asset to your company.

3 years ago

Reply from Critter Control

Thank you for your review!

Jul. 7th, 2021

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Sharon Jackson Washington, DC

I see NOTHING but traps being put down and only a few. NOTHING has been caught by Critter Control sine I paid everything I had in early May. NOTHING is placed around my home in my front yard, NOTHING SHOWN TO ME ON THURSDAY that even indicates that there's anything is placed around my property by Critter Control. THE RATS ARE STILL RUNNING THROUGH MY HOUSE AND MY GRANDCHILDREN ARE SCARED BECAUSE S BIG ONE WENT INTO THEIR ROOM - AFTER JOSE LEFT.

3 years ago

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Sherri Connors Saint Louis, MO

I am an existing customer. I called last week since I wanted to have a mole in my yard to be removed. I was told someone need to call me back. I have called back 3 times and they keep telling me the same thing and I still have not gotten a call.. I am VERY Disappointed in the poor service! I have used Critter Control several times and I am going to cancel my current contract.

3 years ago

Reply from Critter Control

Sherri, I am so sorry for the lack of communication. I believe your account may be under a different name. Can you please email us with your full name and service address at customerservice@crittercontrol.com, so we could further assist you?

Jul. 8th, 2021

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Stacey Myers Florissant, MO

I had to reach out multiple times before anything was done. Serious lack of communication. When they finally had someone come out, I was told that it was raccoons based on the fur they found. Yeah, turned out to be my neighbors cat. Cost me $500 to trap nothing.

3 years ago

Reply from Critter Control

Stacey, we greatly appreciate your feedback. I apologize for the lack of communication on our end as there was a technology error in which we were not notified of your signed contract with us. Our specialists are highly trained and use the evidence available and knowledge from their experience in order to determine the animals we are dealing with. The pricing included a 10 day trapping period in addition to the exclusion repairs.

Jul. 8th, 2021

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Terri M Missouri City, TX

Always polite and inform us exactly what work is going to be done. Willing to come if there are any problems with our bait traps

3 years ago

Reply from Critter Control

Thank you! We are so happy to hear this!

Jul. 7th, 2021

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Denise Dixon Fort Lauderdale, FL

Matt was professional, courteous and very attentive to my problem, he continued to come and call until the problem was taken care of

3 years ago

Reply from Critter Control

Thank you, Denise. Matt is a great team player, and we are lucky to have him! We are so happy you had a great experience with us!

Jul. 7th, 2021

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Irene Richie Anthem, AZ

They have not called or emailed me after they have been there to let me know what they did and if they feel I need to continue with their service or if the problem has been resolved. I would like more communication.

3 years ago

Reply from Critter Control

Thank you for your feedback. I apologize for the lack of communication, and I have shared your review with management in order to have this addressed. Thank you!

Sep. 1st, 2021

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Jerri Adams Saint Louis, MO

I have a dead squirrel in their trap in my garage. It has been there over two weeks. I have called and left messages to no avail. I called yesterday to the main number. I explained AGAIN my problem. She assured me that the supervisor would call me within 2 hours and have it removed. I told her I wanted a call or an email letting me know that it was done. She ASSURED me that would happen. This is the next day at noon and no one has called or messaged me. I haven't walked out to the garage to check. I've done enough of that. Let's see if you can do anything about this.

3 years ago

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Kathy Dunkle Mechanicsburg, PA

Have the best technician (Dave C). Since I am not living full time at site he goes above & beyond to be sure everything is going well

3 years ago

Reply from Critter Control

Dave is a great worker, and we are so happy to have him on the team. Thank you so much for the kind review.

Jul. 7th, 2021

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Peter Greensboro, NC

Joe serviced our home and each time, he explained what the options were and how long it would take. He was personable, knowledgeable and very customer-oriented. We were confident that Joe would deliver what he said he would. Thank you! Peter

6 years ago

Reply from Critter Control

Thank you, Peter. We are so happy to hear you had a great experience with us!

May. 25th, 2021

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Stephen Thompson

Have used Critter Control at both our homes (in TX and IL) with outstanding results. Once with a skunk issue (lived on an IL golf course) and once with raccoons (in the TX attic). They were responsive, explained their process where we could easily understand what they would do and what we should have as expectations from their work. They exceeded our expectations in each case. A++++.

2 years ago

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Toby Goldstein Cincinnati, OH

We discovered what we thought was a bat or bird flying around in our basement. Even though it was very late in the evening, a technician drove all the way up (about 45 minutes) to help us. He discovered the bat and was able to contain it. The company followed up with their suggestions for prevention in the future and were very professional and thorough. Communication was outstanding!

2 years ago

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Chris Spring Valley, CA

Very expensive for this service.. get 3 estimates before you decide what company you want to go with, and read the proposal thoroughly. I did not do what I tell others and I will layover $1,500.00 for initial start up and a year of them coming out fir five minutes to bait 2 stations.

3 years ago

Reply from Critter Control

Hi Chris,
Thank you for sharing this with us. I would love to look into this for you and see what we can do to make this right however I am unable to look up your account. Can you please email us at customerservice@crittercontrol.com with the full name on your account and a phone number?

Aug. 5th, 2021

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Leslie Wozniak Palatine, IL

They know how to do they're job. I would like to get better reports of what is captured as far the activity levels.

3 years ago

Reply from Critter Control

Thank you for your feedback! Your insight is valuable to us and I'll be sure to share this with the team.

Aug. 5th, 2021

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Ann Hall Severn, MD

I had miles digging up my lawn. I had the service for about 18 months and was pleased with the results.

3 years ago

Reply from Critter Control

Thank you for choosing Critter Control!

Aug. 5th, 2021

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Mark Gabler El Cajon, CA

They promised results and got them. They are consistent, professional, and always call ahead of arrival.

3 years ago

Reply from Critter Control

Thank you Mark! We're so happy to hear that.

Jul. 29th, 2021

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Scott C Roberts Houston, TX

We received a comprehensive and expensive proposal to remove rodents from our house. We accepted it and they did remove the rodents but did sloppy work, left a mess and had to come back twice to complete the scope.

3 years ago

Reply from Critter Control

I have shared your review with management as the experience you described is not typical of the standards we hold for our services. Thank you for your feedback.

Sep. 1st, 2021

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Beth Wright Huntsville, AL

Way over priced. They made a mess of gutters in front of house and I was told a couple months ago they would come back to paint them. But never heard back. They did not retrieve any critters but still had to pay for critter removal. Like I said overpriced

3 years ago

Reply from Critter Control

Thank you for bringing this to our attention. Can you please email us at customerservice@crittercontrol.com with your full name and service address so we can be of further assistance?

Sep. 1st, 2021

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Dan Alabaster, AL

When I talk to them they seem to know what they are doing and I don’t here the critters in the wall anymore.

3 years ago

Reply from Critter Control

Thank you for your review Dan! We're so happy to hear we could help protect your property.

Jul. 21st, 2021

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Anonymous Fountain Hills, AZ

Service was good. They answered the phone when I called and came out when they said they would be here.

3 years ago

Reply from Critter Control

Thank you so much for your review!

Jul. 21st, 2021

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Resource Advocates Santa Fe, NM

The only that would have made it better would be a more substantial report of the activities after the services provided.

3 years ago

Reply from Critter Control

Thank you for sharing your feedback. You're input is valuable to us and I will share this with our team. If there is anything in particular you'd like to know more about in our reports, please share your thoughts with us at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Leah Nelson San Diego, CA

Grossly overpriced: charged me over $1500 for an unsuccessful trapping of a skunk and "treatment" for grubs. The treatment was sold as a preventative measure involving cleaning up and neutralization scents. In reality the "treatment" involved a tech sprinkling Bonide "Repels All " on the ground. Critter Control's services are a complete rip-off

3 years ago

Reply from Critter Control

Hi Leah, I appreciate you sharing this with us. Your feedback is important to us. I have shared this with our manager. If you have any further comments, questions, or concerns please email us at customerservice@crittercontrol.com.

Jul. 21st, 2021

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Antwan Baltimore, MD

Critter Control does exactly what they say they are going to do; they get rid of your pest problem.

3 years ago

Reply from Critter Control

Thank you so much! We strive for open communication and transparency. We're so happy we could help protect your property.

Jul. 21st, 2021

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Ronald And Carolyn Sevierville, TN

Our problems were gotten rid of. We had bats and they responded to our needs. They’re good people to work with.

3 years ago

Reply from Critter Control

Thank you! We're so happy we could help.

Jul. 16th, 2021

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Albert Mount Holly, NJ

Five minutes here and they were on top of catching all the mice we had. They also answer the phones right away.

3 years ago

Reply from Critter Control

Thank you! Our customers are our top priority. We're so happy we could help!

Jul. 16th, 2021

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John Lombard, IL

The quality of the service is good because it is quick though the first time they took the mom and not the pups that were in the attic.

3 years ago

Reply from Critter Control

Thank you for choosing Critter Control! If there is anything we can improve upon please let us know at customerservice@crittercontrol.com.

Jul. 16th, 2021

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Anonymous Goodyear, AZ

It works well, not a hundred percent but about eighty five percent. They were responsive when I called when I needed support.

3 years ago

Reply from Critter Control

Thank you for choosing Critter Control. Your feedback is important to us. If there is anything we can improve upon, please let us know at customerservice@crittercontrol.com

Jul. 16th, 2021

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Brett Encinitas, CA

My animals are not being controlled. The ground squirrels are still ravaging my backyard. I haven’t gotten much feedback on the issue since then. I was supposed to get follow up.

3 years ago

Reply from Critter Control

Hi Brett, I am so sorry to hear this was your experience with us at Critter Control. This is not our typical standards we set for ourselves. I am unable to locate your account without your last name. Would you please email us at customerservice@crittercontrol.com with more information so we can better assist you?

Jul. 19th, 2021

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Anna Albuquerque, NM

The once a month service is not worth the expense. I don’t need them anymore and I am still paying for it. The people are friendly and good at working with people.

3 years ago

Reply from Critter Control

Hi Anna, Thank you for taking the time to share your thoughts. I would love to make this right for you. I am unable to locate your account without your last name. Can you please email us at customerservice@crittercontrol.com so we can better assist you?

Jul. 16th, 2021

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Corey Trenton, NJ

Staff is nice and friendly. They explain everything to you. I never have an issue with them coming back.

3 years ago

Reply from Critter Control

Thank you Corey!

Jul. 16th, 2021

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TERRY NICHOLS Santa Fe, NM

Always on time and explain what is going on with my pest problems. Their solutions to pests are very effective.

3 years ago

Reply from Critter Control

Thank you Terry! I appreciate you taking the time to share your feedback,

Jul. 19th, 2021

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Margie Peterson Bear, DE

They responded quickly when I called.and took care if my problem.thet always answer my calls when I have called them

3 years ago

Reply from Critter Control

So happy to hear this! Thank you for choosing Critter Control.

Jul. 19th, 2021

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Lisa Contarino Santa Fe, NM

prompt, courteous, abatement is working, tech always calls before the visit and says hello when he arrives

3 years ago

Reply from Critter Control

Thank you for sharing your experience with us Lisa!

Jul. 19th, 2021

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Jill Bellobuono Lake Worth, FL

They were very responsive and personable. I felt they really understood my problem and they did a good job.

3 years ago

Reply from Critter Control

Thank you so much! We're so happy we could help!

Jul. 19th, 2021

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Jeanne Stancliff Manvel, TX

I get 2 bills in the mail each month (I pay the first one received the day I receive it) and I receive up to 3 email bills every month. Enough is enough. I pay my bills timely.

3 years ago

Reply from Critter Control

Thank you for your feedback! We strive to provide consistent and open communication with out customers throughout our entire process.

Jul. 23rd, 2021

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James Watson Saint Louis, MO

Responsive, organized and persistent in approach. Can't give a 5 because that would mean zero critters, which might be a futile pursuit.

3 years ago

Reply from Critter Control

Thank you James! If you have any suggestions on how we may be able to improve our services, please email us at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Gennifer J Raney Houston, TX

Reliable, courteous, always let me know when they're coming, and most importantly, took care of our pest issue.

3 years ago

Reply from Critter Control

Thank you! We're so happy we could help!

Jul. 19th, 2021

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Charlene Sicklerville, NJ

Good customer service. Arrived on time. Workers very friendly and helpful. Change my light bulb in my attic.

3 years ago

Reply from Critter Control

Thank you!

Jul. 13th, 2021

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Darwin Williamstown, NJ

The service they were contracted for what not completed and I have not received any follow up. It was disappointing. It is because there is miscommunicated with critter control regarding the provision of services.

3 years ago

Reply from Critter Control

Hi Darwin, we would love to look into this for you. Can you please email us at customerservice@crittercontrol.com, so we can be of further assistance? Thank you!

Jul. 12th, 2021

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Veronica Albuquerque, NM

Personnel is very friendly and knowledgeable. They do their job they way they say they will. It is very expensive but they got rid of two big goffers for me.

3 years ago

Reply from Critter Control

Veronica, I am so happy to hear we were able to assist with the gophers. Thank you!

Jul. 9th, 2021

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CR Wheaton, IL

Make sure the customer knows exactly what you are charging them for not afterwards. It is not a good business practice to charge people for every little single thing separate from what you have told me. I was told it was all going to be included. When I finally got a hold of them I did gat a some of my money back.

3 years ago

Reply from Critter Control

Thank you for your feedback. I apologize for any miscommunication.

Jul. 12th, 2021

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Anonymous San Diego, CA

They keep the animals out. We had every kind of rodents and since we’ve used them we’ve had minimal.

3 years ago

Reply from Critter Control

Thank you for choosing Critter Control!

Jul. 9th, 2021

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Tom Cothran Plainfield, IL

I have no problems with the tech. that comes out every month. It's I don't need it every month. Maybe every 3 months. I don't like the fact that they signed me up for a whole years worth of treatment. I would like to cancel if possible.

3 years ago

Reply from Critter Control

Hi Tom! Thank you for reaching out to us. Our manager Francisco has closed your account with us.

Jul. 13th, 2021

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Claire Sulewski Whiting, NJ

My critters don't seem to be around. There's no hole digging and sinking lawn. especially by my air conditioner.

3 years ago

Reply from Critter Control

We are so happy to hear this! Thank you for your review!

Jul. 9th, 2021