Name: Critter Control
Rating: 3.7

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Verified Customer

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Jeff Metzler Saint Peters, MO

They have taken care of the mouse problem we were having.

3 years ago

Reply from Critter Control

We are so happy to hear the mouse problem is resolved!

Jul. 9th, 2021

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Verified Customer

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John Geiger Colorado Springs, CO

I was charged in excess of $2000.00 for less than three hours of labor and approx 100.00 in materials. This was a rip-off.

3 years ago

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Verified Customer

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Kathryn Petkovich Saint Louis, MO

i have a great rapport with my specialist

3 years ago

Reply from Critter Control

Thank you for your review!

Jul. 9th, 2021

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Verified Customer

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Kay-Anne Spence Oxon Hill, MD

The quality of work done and the expertise

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Kristie Frederick, MD

Knowledgeable staff, thorough inspection.

3 years ago

Reply from Critter Control

Thank you!

Jul. 9th, 2021

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Verified Customer

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L Kellogg Rumson, NJ

They never followed up as they promised, to remove a dead squirrel

3 years ago

Reply from Critter Control

I am so sorry to hear this. Please feel free to contact us at customerservice@crittercontrol.com with your name and service address should any issues arise.

Jul. 12th, 2021

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Verified Customer

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Lillian Pomponio Livonia, MI

They are very Professional and quick to respond.

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Louis Larubio Henderson, NV

Always punctual professional and thorough

3 years ago

Reply from Critter Control

Thank you for your review, Louis!

Jul. 9th, 2021

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Verified Customer

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Menyett Baker Chicago, IL

It was very expensive for the service provided. Also they did not follow through on what was stated as part of the service.

3 years ago

Reply from Critter Control

We appreciate your feedback! The job has been completed according to the agreement provided. Unfortunately, repairs are not included in our trapping service, though we do provide exclusion estimates.

Jul. 13th, 2021

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Verified Customer

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Michael List Boca Raton, FL

Fantastic service by technicians, although parent company TrueTech is a disaster at billing.

3 years ago

Reply from Critter Control

Thank you so much for your feedback. I apologize for any issue with billing. We want billing to be as easy as possible for our customers. If you come across any problems, feel free to contact us at customerservice@crittercontrol.com.

Jul. 12th, 2021

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Verified Customer

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Miriam Sivak Jackson, NJ

Always quick to respond and comes always on time

3 years ago

Reply from Critter Control

Thank you!

Jul. 9th, 2021

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Verified Customer

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Pat Adams Sun City West, AZ

Very expensive, can't reach a person to speak with, I was billed for a service that was'n't provided and no one has ever followed up with me.

3 years ago

Reply from Critter Control

Pat, we would love to look into this for you. Please email us at customerservice@crittercontrol.com with your name and service address, so we can be of further assistance. Thank you!

Jul. 12th, 2021

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Verified Customer

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Paul Van Cleef Edgewater, MD

Professionalism, knowledge and availability

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Rod Steedman Santa Fe, NM

Good communications and appropriate pest control devices

3 years ago

Reply from Critter Control

Thank you, Rod!

Jul. 9th, 2021

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Verified Customer

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Scott Stevens Colorado Springs, CO

They have gotten rid of my pocket gophers.

3 years ago

Reply from Critter Control

Thank you!

Jul. 9th, 2021

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Verified Customer

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Henry Pennington, NJ

The did get rid of the bats in the attic but they were awful at keeping rodents out of the house.

3 years ago

Reply from Critter Control

I am so sorry to hear this. Please feel free to email us at customerservice@crittercontrol.com in with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Verified Customer

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Keith Henderson, NV

Nice, efficient workers. Right on time, every time.

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Laird J Pitz Mc Lean, VA

Professional and thorough. Responsive to inquiries.

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Lisa Santa Fe, NM

Seems to be keepibg mice/rat population under control.

3 years ago

Reply from Critter Control

Thank you for your review, Lisa!

Jul. 7th, 2021

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Verified Customer

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Lou Ellen Bloomfield Hills, MI

Provides good service and communication.

3 years ago

Reply from Critter Control

Thank you, Lou Ellen!

Jul. 7th, 2021

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Verified Customer

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michael Brinn Denver, CO

communicaition was terrible, they didn't do anything to solve the problem, and would ask us to do things to set traps and whatnot.

3 years ago

Reply from Critter Control

I apologize for the lack of communication. With our monthly services, we provide visits once per month and encourage our customers to contact our office-line should there be any issue in between. Thank you for your feedback.

Jul. 9th, 2021

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Verified Customer

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Monica Detroit, MI

Always on time. Always gets the job done.

3 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Mr. and Mrs. Thornton Belcamp, MD

They got the job done quickly and efficiently.

3 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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MRC Treasures Metairie, LA

Delivered what they promised. Honest and wasted no time.

3 years ago

Reply from Critter Control

Thank you! We are so happy we were able to assist.

Jul. 7th, 2021

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Verified Customer

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Nancy Conyers Santa Fe, NM

They are reliable, friendly, and efficient

3 years ago

Reply from Critter Control

Thank you, Nancy!

Jul. 7th, 2021

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Verified Customer

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Patricia Hugghins

They are consistent and do a good job. No critters sighted

3 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Ralph Joly Santa Fe, NM

On time monthly visits, friendly rep, good results.

3 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Regine Denver, CO

Critter control is rushing me to get the job done so that they can move on to the next

3 years ago

Reply from Critter Control

Hi there! I am unable to locate your account with us. Can you please share your full name and address with us at customerservice@crittercontrol.com. We would love to know more about your experience to see how we can help you!

Jul. 7th, 2021

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Verified Customer

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Richard Karpeles Pompano Beach, FL

very efficient with timely follow up and feedback

3 years ago

Reply from Critter Control

Richard, I am so happy to hear this!

Jul. 7th, 2021

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Verified Customer

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Steve Kozar Englewood, CO

The techs communicate very well with my team and myself.

3 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Susan Gordon Santa Fe, NM

They are reliable and get the job done right.

3 years ago

Reply from Critter Control

Thank you, Susan!

Jul. 7th, 2021

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Verified Customer

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Vladimyr Beaubrun West Palm Beach, FL

Communication is not the best unfortunately, and treatment plan discussed was modified.

3 years ago

Reply from Critter Control

We greatly appreciate your feedback. I have passed this along to our manager to ensure we are always properly communicating. Thank you!

Jul. 7th, 2021

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Verified Customer

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Anthony Clarke Baton Rouge, LA

Because we still had mice ..only area they would treat was the attic.told them to out in the addition of the house also an they didnt.

3 years ago

Reply from Critter Control

Anthony, I am sorry to hear your experience with us was not satisfactory. Please feel free to email us at customerservice@crittercontrol.com with your name and service address. We would be happy to look into your account further.

Jul. 8th, 2021

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Verified Customer

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Belynda Adams Birmingham, AL

Horrible communication between personnel. Very careless in their exclusions. Caused damages to our gutters when they did exclusion.

3 years ago

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Verified Customer

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Bob Nydegger Huntington Beach, CA

Fast, efficient and friendly. What more could you ask for?

3 years ago

Reply from Critter Control

We greatly appreciate your review!

Jul. 7th, 2021

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Verified Customer

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Char Hixson Fort Wayne, IN

Haven't seen or heard from them since they took the last three raccoon babies in one trap and left never said another trap just disappeared

3 years ago

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Verified Customer

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Chris Laurel, MD

Friendly. Knowledgeable, clean and thorough

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Eric C Broyles Fort Washington, MD

Good service and snake problem seems to be abated.

3 years ago

Reply from Critter Control

We are so happy to hear your property is free of snakes. Thank you for choosing Critter Control!

Jul. 7th, 2021

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Verified Customer

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Jim Hudson Peoria, AZ

Biggest ripoff we have experienced. Paid a lot of money and didn't solve our problem. On top of that, we had to repaint the mess they made.

3 years ago

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Verified Customer

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John Barry Warrenton, MO

They come when I call. Their treatment works

3 years ago

Reply from Critter Control

Thank you, John!

Jul. 7th, 2021

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Verified Customer

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Kandee Sebelius Reno, NV

They come check bait boxes and go. I have seen mice in my yard so maybe new chemicals needed.

3 years ago

Reply from Critter Control

Thank you for your review. I have shared this feedback with management. Should any problems arise, please feel free to contact us at customerservice@crittercontrol.com with your name and service address. Thank you!

Sep. 1st, 2021

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Verified Customer

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Katie Colleen Rubly Whittier, CA

excellent service very good communication and listen

3 years ago

Reply from Critter Control

Thank you, Katie!

Jul. 7th, 2021

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Susan Shapiro Boca Raton, FL

Horrible company. Don’t use them. Paid $700 to lay 2 cage traps for 5 days. Totally insufficient with no results to catch an armadillo. They extended for a few days but no results. Greg the serviceman was wonderful and professional though. Throw your money down the toilet.

1 year ago

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Nick Gerr Quarryville, PA

customer service is lacking, poor communication skills, management and technicians seem to be on different pages, for the price of service i would expect a lot more done and a more thorough explanation of what exactly is being done. very shady talking with management and never get a good answer to any questions asked.

1 year ago

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Sandra Engiles Homosassa, FL

The customer service was excellent from the first call to the technician's visit. Quick, thorough and professional.

2 years ago Edited April 11, 2022

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Kyle Francis Blue Springs, MO

Was told it would be $169.00 just for the tech to SHOW UP. Then, it would be ADDITIONAL for removing the wasp nests that I called about. Are you kidding me. That much money just to show up and say "hi, I'm here to rip you off". I'll do it myself. This company will overcharge the hell out of you if that's the price to just show up, steer clear.

3 years ago

Reply from Critter Control

Kyle, thank you so much for bringing this to our attention. I truly apologize. Unfortunately, it seems there was a lack of proper communication on our end as our inspection fees are applied towards the services you choose to move forward with. I am sorry for any inconvenience we may have caused.

May. 25th, 2021

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Kaylee Winter Park, FL

This is a HORRIBLE company from the bottom to the top! We are now on our second company to remove squirrels and rats from our attics after being told by Critter Control they had them all out. Now we are paying a second company to do what they neglected to do....and Critter Control refuses to refund our money!

4 years ago

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Lily Plano, TX

I cancelled my service but have not received refund after 10 business days. There's nobody accountable in the office I can speak to, I was told billing department would call me back, but no one did. Extremely frustrated!! Should have paid attention to their online reviews and should not have yielded to their sales guy's promise.

5 years ago

Reply from Critter Control

Lily, we would love to take a look at this for you. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can look into the refund status for you. Thank you!

Jul. 8th, 2021

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L Turner Avon, IN

Critter control is a great company that offers reliable service and while using their professional service we had no issues with any critters.

2 years ago

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Shelly D Baker Ozark, MO

3 years ago

Reply from Critter Control

Thank you for sharing your feedback Shelly! We're happy to hear that you've had a great experience.

Jul. 22nd, 2021