Name: Critter Control
Rating: 3.7

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Michelle Teran Carlsbad, CA

Where to begin? I had my client sign the contract for rat removal. When the rats continued to invade the house I contacted Shawn;3 weeks later after numerous calls and texts to both Alan and Shawn I was told finally that Colin would go out last Monday morning.(this was over a 2 weeks period). I even gave Colin the tenant's cell to connect.Late Monday morning, I received a text that no one had showed up.I called Colin who said he had had an emergency (this was at 11:15am)When I asked him why he had not bothered to call anyone he just made a bunch of excuses.I called another company who went out that day and have been great. I don't know how you can stay in business with ignoring the client and showing no sense of responsibility. It put out a lot of people including the owner who paid for a job that was not done.

3 years ago

Reply from Critter Control

Michelle, thank you for your feedback. I truly apologize as the experience you had does not meet our standards. We understand how important communication and we should have communicated every step of the way.

Jul. 9th, 2021

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Mr. Washington

Well they told me if the did'nt have to do too much catching that cat they would charge as much as they esrumated. Well they cought one cat in 15 minites and charge me 743.80 twice. And it was to much. Plus it took them awhile to cedit my acct as paid after a few phone calls they finally did it lt i think i was charge too much

3 years ago

Reply from Critter Control

Thank you for your feedback. We would love to look into this further, Mr. Washington. Can you please email us at customerservice@crittercontrol.com with your full name and service address? Thank you!

Jul. 8th, 2021

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Pat Wartell Santa Fe, NM

We had our intiial visit the end of April. All of the issues have not been resolved as yet. I am hopeful they will ultimately be but time will tell. Our rep went on vacation when I was trying to reach him and there was no notification on his phone that he was away - just a message that his mailbox was full.

3 years ago

Reply from Critter Control

Pat, I am unable to locate your account with us. We would love to further assist you. Please feel free to email us at customerservice@crittercontrol.com with your name and address. Thank you!

Jul. 7th, 2021

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Sandra Culbertson Chickamauga, GA

Technicians have been personable and courteous. I gave service every three months and about the time fir the next visit I may see one cockroach but it is dead

3 years ago

Reply from Critter Control

Thank you, Sandra!

Jul. 7th, 2021

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Winston Brundige Ogden, UT

Did not have the proper equipment to catch squirrels coming out of the attic. Did not have proper materials to install "one-way door" that squirrels could not tear apart. Obviously did not have much experience with Utah's small red squirrels. Dripped tar and paint on deck and roof and did not clean it up as promised. Far more expensive than other companies in Utah. Wanted to spray roof which is a waste. Poor equipment and techniques resulted in death of one young squirrel. Gave them 2 instead of 1 rating since eventually did stop squirrels from getting back into attic.

3 years ago

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John D Columbia, IL

Had tech lie to me about checking my property when he didn't know I had security cameras and could prove he didn't come out at all. Asked for him to never come back and service my property again, they sent him out again. Poor commitment to scheduled appointments. Overall all they seem to busy to provide regular checks of the property for service and I had to nag them to keep coming out.

3 years ago

Reply from Critter Control

John, I am sorry to hear this as your experience is not typical of the services we provide. Can you please email us at customerservice@crittercontrol.com with your name and address, so we could be of further assistance?

Jul. 7th, 2021

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Debbie Hooper, UT

I contacted Critter Control to get rid of a raccoon who found a hole in my roof where an additional was later connected and made it her home. This was not in the attic, so there was no access to the inside of this part of the roof except through the hole, which the raccoon found. I paid them $768 to start services with my understanding that I would pay another $769 after they evicted the raccoons. After more than a month of no success, I asked to terminate services, which they did. They also still charged me the remaining $769 because they claimed to have "completed" the services. The total amount paid was $1,537. The raccoon had babies, and the family is still living in my roof to this day. The company states that they could have continued to provide services until the raccoons left, but since I was not happy with the services provided, and they were not successful in getting them out, I feel that I should have had the option to discontinue and not be charged any additional cost. When I reached out to the district manager about it, he said he would look into it and get back with me. He never did. I have since found a wildlife professional who would only charge $150 up front and then another $150 if they actually succeeded at getting them out. I would not recommend them.

3 years ago

Reply from Critter Control

Debbie, could you please email us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance? Thank you!

Jul. 8th, 2021

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Jane Florissant, MO

1. When the rep came to give an estimate and for me to hire Critter Control the contract stated we may not remove any squirrels (which I questioned and had an issue) because that is what I need you to do. 2) It required me giving my billing information in advance before they would agree to come back & setup equipment to catch the squirrels in my soffit. I had an issue and told him we could not move forward because you have stepped on my roof yet but you want my pay info now!!! They called back and agreed that I could pay at the end of service being completed. It seems the hate used did not attract any of the many squirrels and none were ever trapped

3 years ago

Reply from Critter Control

Jane, I am sorry to see your experience with us was not satisfactory. Please email us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance.

Jul. 8th, 2021

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James L Schoff Erie, CO

Worst company I have ever dealt with. They lied about the scope of work that was needed since I was not with them when they inspected my sons house and my son was unable to see what they were saying since he is a disable vet. When they came out to perform the work the technician said we did not need all the work done and did not see any signs of the items the salesman stated. I tried calling and texting the salesman. After several attempts he responded he no longer worked there and gave me another number to call. I contact the new guy and got the same poor service and then stopped returning my calls. I finally got fed up and did there customer survey and got a call back from a regional manager in Texas where he stated the new guy no longer worked for them either. He did not resolve my issue and will no longer call me back. What a terrible way to run a company. Do not use Critter Control in Colorado. I am out $1756.00 and they don't care.

3 years ago Edited September 14, 2021

Reply from Critter Control

James, we would love to look into your account to further assist you. Can you please email us at customerservice@crittercontrol.com with your full name and service address, so we could look into this for you? Thank you!

Jul. 8th, 2021

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Kristen Diestler Milwaukee, WI

We are in the process of trying to get our attic sealed up with critter control. We had some red squirrels getting in and Ray and Josh have gone above and beyond to help us control the situation until we can start to seal up the attic fully. Ray and especially Josh have been nothing but kind to me and helpful, even responding to me during the holiday week.

1 year ago

Reply from Critter Control

Thank you! We are so happy to hear about your experience with us!

Jan. 3rd, 2023

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Twisted Princess Broken Arrow, OK

I've been happy with CC so far. I was very sad to see that my usual gopher guy (Troy) had retired. I hate it when you get someone with a company and they know what you want and it works and then someone else shows up and starts to do things differently. I will give 5 stars for past performance but I am not sure how I will feel in the future with a new person.

1 year ago

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Mona Roodman Indianapolis, IN

I had Critter Control out to get rid of squirrels that got enclosed in crawl space of my attic. They were the only company out of 4 that would get them out of the wall space they had fallen into. They cut out the space and took them away. One living and one dead. They placed a doorway in their home so the adults could leave, but not reenter. Then they covered all remaining possible entries with metal. I'm very satisfied with their work.

6 years ago

Reply from Critter Control

Thank you! We are so happy we could help!

Apr. 21st, 2021

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Elena Pokamestova Fort Myers, FL

The worst company, horrible customer service, outpriced. They placed a mousetrap above the ceiling in our office, and it's been 6 days since we heard something gets trapped in it!!! Called and called them numerous times! Gene K (owner??? manager??? ) said they will schedule (!!!) someone! Really??? The smell is getting worse every day, there are nuggets going to crawl around soon, and we must wait for a free spot on their busy schedule???? So now no one is even answering the phone, and we have no idea when we will be blessed and saved by someone from Critter Control from that terrible smell of decaying animal above our heads!!!!!

8 months ago

Reply from Critter Control

Hi Ms. Pokamestova,

I understand you've been dealing with a distressing situation, and I completely understand your concern. We have been in touch with the property owner and manager about the service. Traps were checked on Tuesday (3/19) and we are monitoring our ongoing service with the people who hired us. We take our business very personally and are working to resolve the rat issue at the office where you work. We will keep the management team updated on the progress.
Professionally, Stacie Kepes, Office Manager

Mar. 20th, 2024

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Melissa Eby West Palm Beach, FL

Bait boxes empty, tech has been changed, was just here and confirmed that he was changing the boxes out but everything looked fine, getting the feeling they aren't ever being filled at all

3 years ago

Reply from Critter Control

Thank you for bringing this to our attention, so we can ensure your services are performed to our standards. Our manager has left you a voicemail. When you are available, please return his call, so we can ensure you are taken care of. Thank you!

Sep. 1st, 2021

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Rose Fort Lauderdale, FL

Because they always call me when they are coming. I have no bugs. Always ask if I am having issues. Having a good tech is also a plus

3 years ago

Reply from Critter Control

Thank you, Rose!

Aug. 5th, 2021

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Michele Denby Missouri City, TX

I have no more critters. It took multiple visits finding additional place to block, but all entries seemed to be covered/blocked.

3 years ago

Reply from Critter Control

Get them out, keep them out - that what we say! We're so happy we could help you. Thank you for taking the time to leave us a review!

Aug. 5th, 2021

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Carolyn J. Beechum Denver, CO

Do excited I found Critter Control just in time to get my critters under control! They have provided efficient and professional services!

3 years ago

Reply from Critter Control

We're so happy we could help! Thank you for choosing Critter Control.

Jul. 29th, 2021

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Dawn Spring, TX

I wish there was little more explanation of the maintenance agreement and other warrantied but overall it was a good experience and they were responsive and attentive.

3 years ago

Reply from Critter Control

Hi Dawn, We appreciate your feedback. Our mission is to provide transparent communication. I've noted this and will share it with our team. We're happy we could help you resolve the problem!

Jul. 22nd, 2021

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Bryan Saint Peters, MO

Sometimes it can be hard to get a hold of them if you don’t know the account number but they do come out as soon as possible.

3 years ago

Reply from Critter Control

Thank you for taking the time to leave us a review! If you remember the full name of the account owner and state, we can look up the account that way as well.

Jul. 22nd, 2021

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Anige Keller Houston, TX

they do not provide enough advance notice regarding whent they plan to come out service your property. they don't automatically provide service inside the home and they're pricey

3 years ago

Reply from Critter Control

Hi Anige, Thank you for sharing your feedback with us. We value your opinions. Our mission is to provide the best quality products and services for the most competitive pricing.

Jul. 22nd, 2021

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David Thorpe Taylor, MI

When I called them they came out fast because of my concerns. Was very impressed with the whole team that work with me to get the problem resolved.

3 years ago

Reply from Critter Control

Thank you so much David! So glad we could help resolve the problem for you.

Jul. 21st, 2021

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Ana Santa Fe, NM

Critter control was great when we initially needed their service. Once we signed the 1 year contract for service, it was really difficult if not impossible to get assistance from anyone. The last 2-3 issues we had, I never received a return call and I never got ahold of anyone. If we need service again it will be with a different company.

3 years ago

Reply from Critter Control

Thank you for bringing this to our attention. Our mission is to provide open and consistent communication. I would like to get you connected to the correct manager for your home. Can you please email us at customerservice@crittercontrol.com with your full name and phone number?

Jul. 22nd, 2021

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Margaret Wixom, MI

I spent $1300 to get rid of squirrels. They caught 2 chipmunks at ground level. Not the second story where the squirrels had eaten my stucco. Then patched with a piece of product that looked like a giant bandage. I tried texting my consultant who never returned a message and I tried calling the consultant who didn't answer and never set up voicemail

3 years ago

Reply from Critter Control

Hi Margaret, I'm sorry this was your experience with us. Our mission is to provide great communication and transparency. I am unable to locate your account without more information. Can you please email us at customerservice@crittercontrol.com.

Jul. 21st, 2021

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Celeste Colorado Springs, CO

Communication is slow but good. They provide the equipment and got rid the birds in a safe manner in a way that preserves the habitat.

3 years ago

Reply from Critter Control

Thank you for your feedback Celeste! We're so happy we could solve the problem.

Jul. 16th, 2021

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Diane Leesburg, VA

It can take a while to get anybody to call you back or answer the phone. It is average service, nothing special. They need to work on their customer service and response time.

3 years ago

Reply from Critter Control

Hi Diane, I appreciate you sharing your experience with us. I am sorry it was less than amazing. This is not up to our typical standards. If you have any further comments, questions or suggestions, please email us at customerservice@crittercontrol.com.

Jul. 19th, 2021

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Ronald Severn, MD

They removed the birds from the vent system in my attic and applies a seal, but it is not completely sealed which affects my ability to use my oven. I hope they return and fix this issue.

3 years ago

Reply from Critter Control

Hi Ronald, I am unable to locate your account without your full name. Can you please email us at customerservice@crittercontrol.com so we can complete the work. Thank you!

Jul. 16th, 2021

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Bernadette Santa Fe, NM

I wish I had known someone who had introduced us to them sooner. Critter control always lets us know what is going on and do an awesome job.

3 years ago

Reply from Critter Control

We can't change the past but we're so happy we could help you now and in the future! Thank you for taking the time to leave us a review!

Jul. 16th, 2021

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VS Houston, TX

Initial service and routine maintenance have been very good however it can sometimes be difficult to have someone come out for periodic "issue" driven visits. Also, the mosquito trap contraptions are not effective.

3 years ago

Reply from Critter Control

Hi VS, I appreciate you sharing your experience with us. I am so sorry to hear we have not resolve your problem. Can you please contact us at customerservice@crittercontrol.com with more contact information so we can better assist you?

Jul. 19th, 2021

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Tina Beale Boca Raton, FL

Did not resolve our rodent problem despite hefty price tag. Personnel were courteous, but offered no solution to capturing the "rogue rodent" ( their term) beyond the usual assessment of vulnerabilities & setting traps. 5 months after contracting with them, the problem persists.

3 years ago

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Theresa Lezotte Romulus, MI

Bill and Chuck were both very knowledgeable and very friendly. They solved my issue quickly and we're very professional in doing so.

3 years ago

Reply from Critter Control

Thank you for your feedback Theresa! We're so happy we could help.

Jul. 19th, 2021

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Terry Pennesi Olive Branch, MS

Jared is wonderful- courteous, friendly & professional- always. He is knowledgeable and takes time to answer questions & address concerns.

3 years ago

Reply from Critter Control

Thank you Terry! We're so happy we could help and I'll be sure to pass this information onto Jared.

Jul. 19th, 2021

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Tammy Wilson Horn Lake, MS

Very professional, removed the pests, the guy came out, set traps, caught several pests and set my house up to keep them from coming back.

3 years ago

Reply from Critter Control

Thank you for your feedback Tammy!

Jul. 19th, 2021

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SANTIAGO GARCIA Lamy, NM

Great service. "Set it and forget it". We've noticed a drastic difference in our rodent population since using Critter Control

3 years ago

Reply from Critter Control

We're so happy we could help! Thank you for sharing your experience with us.

Jul. 19th, 2021

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Maryann Yeganeh Potomac, MD

Brittany is the best. She has caught not only mice but also snakes in our garage. And she set up more and different kinds of traps

3 years ago

Reply from Critter Control

We're so happy to hear this! Thank you for choosing Critter Control.

Jul. 19th, 2021

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Lyndon Lassiter and Barbara Worthy Decatur, GA

Johnathan is a good service person,he has us out when problem of the Bee's condition continues to be a problem, he is always helpful

3 years ago

Reply from Critter Control

So happy we could help! Thank you. I'll be sure to pass this information onto Jonathan.

Jul. 19th, 2021

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Jeri H. Dopler Georgetown, TX

Lack of continuity in technicians. Lack of continuity in service days. I have to be home when the technician is here so air can let him in the garage, move my car so he will have access to my attic.

3 years ago

Reply from Critter Control

Thank you for sharing this with us. Your feedback is very important to us. If you have any suggestions about how we may improve our services, please email us at customerservice@crittercontrol.com

Jul. 23rd, 2021

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Jeff Rickerman Odessa, DE

Mr. B billed me incorrectly, to a tune of over $900 when I called it to his attention he said he would speak to a supervisor and get back to me, instead he just do a auto bill to my credit card. Very unprofessional and very bad business tactics. I would think recommending your business to others would doing them a huge disservice, if this is you do business.

3 years ago

Reply from Critter Control

Hi Jeff, Thank you for bringing this to our attention. This is not apart of the usual standard we set for ourselves. If you have not had that charge corrected yet, please email us immediately at customerservice@crittercontrol.com so we can make this right.

Jul. 23rd, 2021

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Janeese Corio Fort Lee, NJ

Quick response; very detail oriented and professional; patient and very accessible for any questions or concerns you may have.

3 years ago

Reply from Critter Control

Thank you Janeese!

Jul. 19th, 2021

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Jacqui Littleton, CO

My technicians worked very hard through difficult soil to especially in cold weather to get to the pocket gopher tunnels.

3 years ago

Reply from Critter Control

Thank you Jacqui!

Jul. 19th, 2021

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Bojka Milicic Salt Lake City, UT

Very unhappy with the service and the billing procedure. While working in heavy rain, the Critter Control worker broke our window. We feel it was no his fault because the company would not give him a time off. But the Crittercontrol did not replace our window for two months. The billing procedure was messy and some of the service was shoddy - sanitation consisted of spraying the attack lasting for about 3 minutes and this was charged $389. In addition, they sent an invoice for the service that was not yet performed.In the light of all this, we canceled further service with Crittercontrol.

3 years ago

Reply from Critter Control

Bojka, I am sorry to hear that you've had a negative experience with us. We strive to provide the best quality products with the most competitive pricing. Your feedback is important to us. If you have any suggestions on how we may be able improve our services, please let us know at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Connie Hammond, LA

Every time I ask them a questions or something, they get right back to me. They were really great and they came out to checked on me.

3 years ago

Reply from Critter Control

Thank you so much for taking the time to leave us a review!

Jul. 12th, 2021

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Dan Saint Peters, MO

They are affordable. The bug treatment seems to be working. I haven’t noticed any issues. My bill is always handled quickly and accurately.

3 years ago

Reply from Critter Control

Thank you! We are glad to hear this!

Jul. 9th, 2021

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Charles Fairburn, GA

They did a good job with the low price. Their customer service is pretty good. They gave me a good idea of what they were going to do.

3 years ago

Reply from Critter Control

Thank you so much for your review!

Jul. 12th, 2021

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David Graff Pompano Beach, FL

Felix, our service technician, is knowledgeable and thorough, who works with purpose, not just going through the motions.

3 years ago

Reply from Critter Control

Thank you, David!

Jul. 9th, 2021

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Marcia Leder Boca Raton, FL

I have had three good experiences with Critter Control This one was terrible. I was abandoned. The job was never completed. The supervisor said he would meet me but did not. He said he would call me but did not. All of the workers were very nice and polite, but the job did not get done. I ended up finishing it myself. Also, I asked for an invoice showing I had paid for the work. I asked three times and still do not have what I requested.

3 years ago

Reply from Critter Control

Marica, we would love to assist you. Unfortunately, I cannot locate your account with the name provided on the review. Please email us at customerservice@crittercontrol.com, so we could be of further assistance. Thank you!

Jul. 12th, 2021

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Angela Albuquerque, NM

We paid $2000 and did not resolve the problem that was the reason for enlisting Critter Control. We have what we think is a pack rat that has access to a space above an hall closet. Despite securing potential entry points and placing traps and bait boxes for over 2 months the animal still comes and goes at will. We notified multiple times that the problem had not been resolved and no further actions were taken once we were in the monthly contract payment phase. Therefore, we were left no choice but to cancel and feel extremely disappointed in the service rendered.

3 years ago

Reply from Critter Control

Angela, we would love to look into your account further. Please feel free to email us at customerservice@crittercontrol.com with your full name and address, so we can further assist you.

Jul. 9th, 2021

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Andy Steben Geneva, IL

Techs were bad, had a couple diff ones and they showed up with no clue as to why they were there. Some did not have enough traps, they all had diff views on what was best. Also they reviewed the job up front and said yes we can do it, then 3 weeks after trapping g was done they said sorry we can't finish the biggest part of the job which was patching the holes. So completed less than half the work promised and then offered only 12% refund. Total scam and recommend everyone to find a better option.

3 years ago

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Helen Kennedy Cochiti Lake, NM

Polite, efficient, knowledgeable, but very expensive for exclusion repairs $4,336.42. also have not been able to access $50.00 recurring service discount

3 years ago

Reply from Critter Control

Thank you so much for your feedback. I have passed this along to our manager. She will be reaching out to you shortly regarding the recurring service. Thank you!

Jul. 12th, 2021

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Rita Poblete Miami, FL

Came late but completed the job before end of the day. Few men were not wearing masks. A small area of d ceiling by d bathroom was cracked during d in stallion of the insulation but was fixed

3 years ago

Reply from Critter Control

Rita, thank you so much for your feedback. We always strive to provide the best service for our customers, and your review is very important to us.

Jul. 12th, 2021

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Richard Ferree Brentwood, TN

They responded within 2 days at no charge with an uptick in the mole problem. We have them on a monthly service contract.

3 years ago

Reply from Critter Control

Thank you so much for your review.

Jul. 7th, 2021