Name: Critter Control
Rating: 3.7

check_circle

Verified Customer

star star star star star

Richard Bengtson Baton Rouge, LA

They removed our rats. They placed traps to control our rats.

3 years ago

Reply from Critter Control

We're so happy we could help Richard! Thank you for taking the time to share your experience with us.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Steichen Benjamin Dundee, IL

Brad is very responsive and supported my needs to get the critters out.

3 years ago

Reply from Critter Control

Thank you Steichen!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Christina Troiano Boca Raton, FL

Our tech, Felix, is fantastic. Very responsive and knowledgeable.

3 years ago

Reply from Critter Control

Thank you Christina! We'll be sure to share this information with Felix.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

David Altschuler Woodbury, NY

Very reliable and effective. I like that they call me the day before.

3 years ago

Reply from Critter Control

Thank you David! Our goal is to provide open communication and transparency. We're so happy we could help!

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Joanne Oracle, AZ

They are here every month, and have eleiminated our critter problems

3 years ago

Reply from Critter Control

Thank you Joanne! We're so happy we could continue protecting your home.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Sara Tanner Broomfield, CO

Great service, techs and results. Your billing is not easy and SO much extra paper

3 years ago

Reply from Critter Control

Thank you Sara! If there was any way we could have improved your experience, please let us know at customerservice@crittercontrol.com.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Anonymous Chesterfield, MO

Very expensive but customer support is very good and they are very helpful.

3 years ago

Reply from Critter Control

Thank you! We are so glad we could help solve the problem.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Kristina Irvine, CA

Critter Control is professional and on time. I would recommend them.

3 years ago

Reply from Critter Control

Thank you for the recommendation Kristina!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Mike Kingston, GA

Technicians are very nice and helpful. I think they are the best here in Texas.

3 years ago

Reply from Critter Control

Happy to hear that! Thank you!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Hank Ziegenmier Eureka, MO

Efficient. Always let yo know what is going on. Humane to animals.

3 years ago

Reply from Critter Control

Thank you for sharing your feedback Hank!

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Jan Jennings Phoenix, AZ

Bobbie, my service man, is wonderful. Gopher problem is under control.

3 years ago

Reply from Critter Control

We're so happy we could help! Thank you for taking the time to leave us a review!

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Jmc Mobile, AL

Quick and effective service provided in a professional manner.

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Melinda Keegan Neptune, NJ

The people that come to the house for the critter control service are knowledgeable and helpful.

3 years ago

Reply from Critter Control

Thank you Melinda! If you have any other comments, concerns or suggestions on how we may be able to improve our services, please email us at customerservice@crittercontrol.com.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

MERHLYN BARNES Woodbine, MD

AJ always arranges to come when I need help to remove a critter!!

3 years ago

Reply from Critter Control

We're so happy we could help! Thank you for your feedback!

Jul. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

No name Saunderstown, RI

The problem was not solved. After catching critter, a guard was mistakes. However, there were still critters. Additionally, the installed guard left openings

3 years ago

Reply from Critter Control

Hi, Thank you for your feedback. Your concerns are so important to us. We strive for honest and committed work. I would love to dive into this allegation and see how we may be able to make this right. Can you please email us at customerservice@crittercontrol.com with the full name on your account and a phone number?

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Patrick Duffy Las Vegas, NV

PEOPLE that care.....Product that works.....Service that we depend on...

3 years ago

Reply from Critter Control

Thank you Patrick! We are so glad to hear about your experience.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Saba Abraha Fort Washington, MD

The reps you send out are professional and have good sense of customer service

3 years ago

Reply from Critter Control

Thank you Saba!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Shannon Ellis Salt Lake City, UT

They are very professional, took care of our pocket gopher problem

3 years ago

Reply from Critter Control

Thank you! We're so happy we could help solve the problem!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Zachary Ernst Birmingham, AL

Great to work with and they did a good job getting rid of our critter problem.

3 years ago

Reply from Critter Control

Thank you!

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Bill Isaacson Phoenix, AZ

Great service, friendly technician, and all around high quality treatment.

3 years ago

Reply from Critter Control

Thank you!

Jul. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Chanda Hamlin Property Manager Newport News, VA

We had to constantly call them to come and check the traps daily. The 1st guy was rude and neither of the guys were good with communication.

3 years ago

Reply from Critter Control

Thank you for bringing this to our attention. Excellent customer service is our top priority and I'm sorry you've had a negative experience. If you have any suggestions on how we may improve our services, please let us know at customerservice@crittercontrol.com. Your input is valuable to us.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Don Gillett Hollywood, FL

High quality people, professional demeanor, first rate service

3 years ago

Reply from Critter Control

Thank you Don! We're so happy we could help solve your problem.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Doug Thomas Auburn, IN

Great service and employees. Came out was was very professional

3 years ago

Reply from Critter Control

Thank you Doug!

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Ellen P Lundy Louisville, CO

Professional, friendly technicians; prompt service, on time,

3 years ago

Reply from Critter Control

Thank you Ellen!

Jul. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Geraldine Davis Grant Missouri City, TX

My patio cement was never cleaned properly of that glue that was being used to trap pests in the past.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Corinne & Jake Austin, TX

It is over priced and they over promise and under deliver on service. We were told our problem would be fixed quickly and they didn’t do that.

3 years ago

Reply from Critter Control

I am sorry to hear this as we strive to provide the best service possible. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can take a look into this for you!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Houston, TX

I’ve used them for years and they have taken care of my critter problems.

3 years ago

Reply from Critter Control

Thank you!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Littleton, CO

I’ve only had to call them back once and they were great at responding to my request.

3 years ago

Reply from Critter Control

Thank you for your review!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Collierville, TN

They made me aware of a mold problem which I still have and I also have a bill problem.

3 years ago

Reply from Critter Control

Hi there, our company does not handle mold. Can you please contact us at customerservice@crittercontrol.com with your name and address, so we could look into this for you.

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Terri Keyport, NJ

the come in do what they need to do and do not disturb anyone working

3 years ago

Reply from Critter Control

Thank you for the kind words!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Terryl Davis Virginia Beach, VA

Thorough, punctual with their monthly visits and professional

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Timothy E Moyer Pompano Beach, FL

Waiting on a refund for over-billing that is taking a long time. Unsure whether I am going to stay with them.....

3 years ago

Reply from Critter Control

Hi Timothy, a service credit was placed on your account on 6.23. I will send this message over to our manager, and he will follow up with you shortly. Thank you so much for bringing this to our attention!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Carol A Kalinoski Alexandria, VA

The representative was professional, efficient, and cordial.

3 years ago

Reply from Critter Control

Thank you, Carol!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Donna Belleville, IL

Always knowledgeable and efficient about every critter problem I had.

3 years ago

Reply from Critter Control

Thank you. We are so happy we were able to assist you!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Donna Clerkin Fort Lauderdale, FL

Rudy is always on time and any issue that comes up is handled immediately.

3 years ago

Reply from Critter Control

Thank you, Donna! We will pass the message along to Rudy!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Julie Pinckney, MI

Excellent service, communication, and follow up with our critter issues!

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Karen Rising Sun, MD

The app needs to be more user friendly to look up stuff on the acct, services done etc....

3 years ago

Reply from Critter Control

Thank you so much for your feedback.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Kevin Williams Beachwood, NJ

service has been good....the woman who has come out to our house is a very good rep of your company

3 years ago

Reply from Critter Control

Thank you so much!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Kimberly Mobley Detroit, MI

Very Knowledgeable, experienced and received immediate responses to concerns

3 years ago

Reply from Critter Control

Thank you for choosing Critter Control!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Lisa White Fulshear, TX

Thorough, consistent, respond quickly whenever I have an issue.

3 years ago

Reply from Critter Control

Thank you! We appreciate you taking the time to leave us a review!

Jul. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Maggy Carney Beach Haven, NJ

Offered extra things that were not needed. They actually stopped the operation of my vents and had to be removed. Have not refunded me

3 years ago

Reply from Critter Control

Maggy, we have processed the promised refund for you. You will see the refund reflect on your credit card within 2-4 more business days. Please feel free to message our manager, Terry, should you need further assistance.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mindy Gullen Laguna Beach, CA

I've got traps with smelly dead rats left for weeks. Called twice and told they can only one time a month.

3 years ago

Reply from Critter Control

Hi Mindy! I apologize as I am unable to locate your account with the name provided on your review. We would love to look into this for you. Can you please email us at customerservice@crittercontrol.com with your full name and service address, so we can further assist you? Thank you!

Jul. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Orlando Morriesette Sugar Land, TX

I initially hired Critter Control for rabbit control. I've had billing issues, multiple no-shows, and overcharging. My experience has not been very good.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Pat Kozusznik Brick, NJ

There was a hidden charge. There was a back order on a part and no one called to explain why it took so long. I had to call them.

3 years ago

Reply from Critter Control

I apologize for the lack of communication. Thank you for bringing this to our attention as I see Jennifer was able to address this for you!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Peggy Santa Fe, NM

They come on time, do the job. They charge too much though. Other companies are far less expensive.

3 years ago

Reply from Critter Control

Thank you for your review. We greatly appreciate your feedback!

Jul. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Piotr Zelenay Los Alamos, NM

Lack of "as-needed option" program; forced to pay even if no maitenance is needed (has been the case for the past few months).

3 years ago

Reply from Critter Control

Thank you for your feedback. Unfortunately, with wild animals, we must take a proactive approach to ensure we keep your property safe from any future problems.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Regina Dempsey Fort Lauderdale, FL

They were responsive and remedied the problem humanely and expeditiously.

3 years ago

Reply from Critter Control

Thank you so much for taking your time to write us a review!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Renee Tietsworth San Diego, CA

Fast and reliable service. Always available by phone to answer questions.

3 years ago

Reply from Critter Control

Thank you! We are happy to help!

Jul. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Richard Dolbow Santa Fe, NM

There was a lot of confusion on the different services available. I thought I was getting more than I did. The services were very expensive.

3 years ago

Reply from Critter Control

Thank you for your feedback, Richard. I greatly apologize for any miscommunication.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Sally S Harlow Austin, TX

Everyone, but especially Kaleb has been terrific to work with!!

3 years ago

Reply from Critter Control

We are so happy to hear this! Thank you!

Jul. 9th, 2021