Name: Critter Control
Rating: 3.7

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Verified Customer

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Melany Walker Morro Bay, CA

Very responsive for help with animals under a home or in an attic. When a home has both insect and animal infestations, however, what inspectors hear and what is in the contract is confusing. Pests do not necessarily include fleas. Especially for monthly services, the contract needs to state which pests are being sprayed and/ or baited for

3 years ago

Reply from Critter Control

Thank you so much for your feedback, Melany!

Jul. 12th, 2021

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Sarah Schilling Manor, TX

Monthly service seems a little sporadic and I usually get less than 24 hours notice of when someone is coming which is a bit inconvenient. Also the patching/hole filling that was done with my rat situation was very messy and obvious, I am going to have to figure out a solution as it looks pretty bad in several very noticeable places which was extremely disappointing considering the amount of money I paid for the service. I did give 3 stars instead of 2 because all of the service techs are so nice and I appreciate that.

3 years ago

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Amanda Houston, TX

Service is very prompt and very courteous and I don’t seem to have many bugs anymore. I had a raccoon in my attic and they came out and took care of it and cleaned everything.

3 years ago

Reply from Critter Control

Thank you, Amanda!

Jul. 7th, 2021

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Valorie Lee Birmingham, AL

Landon, was great, very professional, and did a great job.. I have been asking for a hard copy of the contract to be mailed to me, and I have not received it yet.a good job

3 years ago

Reply from Critter Control

Valorie, thank you so much for your kind review. I am so sorry you did not receive your contract. Can you please email us at customerservice@crittercontrol.com in with your full name and address, so we can be of assistance with sending your contract to you.

Jul. 7th, 2021

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Shirlisa Snowden Carroll Walkersville, MD

We have had nothing but exceptional technician come to the house to till with our snake problem. They have been knowledgeable and friendly. Critter Control was only company I could find that would deal with snakes.

3 years ago

Reply from Critter Control

Thank you so much for your review!

Jul. 7th, 2021

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Sean Ewers Littleton, CO

We were sold a recurring check up with the bait boxes outside with no great explanation why. We were told what they do, but it did not seem worth the $99/month to have someone come out, look at it, and provide no report. We cancelled that service because it did not seem worth it.

3 years ago

Reply from Critter Control

Sean, thank you so much for your feedback! I just emailed the competed work order report to you for your last service with us in May. I apologize if our services were not thoroughly explained to you. I would be happy to have our manager speak with you about our services and the benefits of our monthly services if you are interested. Feel free to email us at customerservice@crittercontrol.com for more information.

Jul. 7th, 2021

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Sam Santa Fe, NM

They did address our main problem, rodents in the house. But they are not so good on follow-through. I spoke to the local manager about rodents persisting outside my house and she committed to have her engineer contact me. That was at least 6 weeks ago and the engineer never called. So they're quick to take my money and slow to offer any advice.

3 years ago

Reply from Critter Control

Sam, I would love to further assist you. Can you please email us at customerservice@crittercontrol.com with your full name and service address, so we can further assist you? Thank you!

Jul. 8th, 2021

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Kelly Novi, MI

They have been great about communicating about when they're coming, what they found when they were here etc. They figured out the squirrel problem we were having and took care of it!! No issue since!!

3 years ago

Reply from Critter Control

I am so glad to hear the squirrel problem is resolved! Thank you!

Jul. 7th, 2021

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Gerald Soborowski Northville, MI

Bill comes out every month and refills the traps. He calls in advance to let us know when he is coming and always calls after he leaves to let me know what activity each trap had.

3 years ago

Reply from Critter Control

Thank you! We are so happy to hear you have a great relationship with Bill!

Jul. 7th, 2021

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John M. Gerst Saint Louis, MO

The service that Critter Control provides in the field is fantastic. The communication for scheduling and future expectations sucks. I continually have to request service, the emails that i get from critter control, i try to respond to and ask questions but they get kicked back or not replied to.

3 years ago

Reply from Critter Control

Thank you for your feedback. We are happy to hear the service is going well, but I apologize for the communication issues. I will pass this information along to our manager.

Jul. 7th, 2021

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kathie redmond Santa Fe, NM

I have been a customer for many many years and the way things are operating now are confusing. I used to recommend this company to anyone and everyone....now I feel out of touch with whats going on.....I often don't know when the person is coming....the last guy was very nice. BUt I had Brian for years...his mix of the eco spray was very strong and so I knew he had sprayed...no so now....also I normally have someone do the interior a couple times a year...but I don't feel the the communication is really great....I don't even know right this minute when he was here last.

3 years ago

Reply from Critter Control

Kathie, I apologize for the lack of communication as I understand how important communication is with our customers. Our manager, Amanda, left you a message earlier today. Please feel free to give her a call back at your earliest convenience. Thank you!

Jul. 8th, 2021

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Rick Butler

We were in a jam with a raccoon stuck in our wall and called critter control, and they originally said they could not get us in for another five days. But they took another look at their calendar and said that they could get me in the following day. I thought that was surely amazing. However, they actually delivered better than that! About 15 minutes later I got a call that they could come that same day within the next 15 minutes. Alex, the technician was relentless, focused determined, and eventually got the critter out of the wall and out of our house. They are absolutely amazing and I wholeheartedly recommend them to anyone who needs critter control.

2 years ago

Reply from Critter Control

Thank you so much for your kind review! We are so happy we were able to assist with the raccoon problem.

Oct. 17th, 2022

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Deborah Iacovelli Simpsonville, SC

WOW!! I am so glad that I was fortunate enough to find Critter Control! I wanted someone who specialized in attics because Exterminators are not allowed to go into your attic. After speaking with the owner, Matt S., I had a reassuring feeling that these people care about their customers and now I KNOW for sure that they do! They go over and above to make sure that you feel safe in your own home! How can you put a price on that? They are very honest, professional, trust worthy and they truly get the job done! They care about their customers. Matt S. sent out one of his employees by the name of Tim H., to my home. He was absolutely was amazing!!! I couldn’t believe how thorough he was. Taking his time to make sure that my attic was perfectly safe. He also took extra precautions to give me peace of mind. I just can’t get over how Critter Control did the job! Several years ago I was attacked by something that was poisonous and I had to be hospitalized. I won’t get into that now simply because I know this will end up being a book. Lol Imagine being afraid of your own attic! I almost feel sorry for the people out there that don’t know about Critter Patrol. As we all know, it’s hard to trust anyone these days! These people be trusted. I thank the owner, Matt S., for being intelligent enough to hire the right people that represent him and his company. I can’t say thank you enough! I almost feel sorry for the people out there that don’t know about Critter Control. Thanks for taking the time to read this review. Deborah Iacovelli and aka DDI More than satisfied customer. More than satisfied customer

3 years ago

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William Dube Safety Harbor, FL

Critter Control of Tampa came to our rescue very quickly and stayed on our Raccoon problem for weeks until it was solved. Connor H is one of the most dedicated professionals we have ever worked with. Besides being pleasant every moment despite the messy nature of his job, he never gave up for one second until he caught the not so little devil in our attic. He then returned when we had another raccoon visitor in our back yard that was acting like an invited guest and he went after him with incredible skill and knowledge. And Connor always showed us the critters he had caught and was returning to the wild. Critter Control is blessed to have him on their team, and we felt so lucky that he came to rescue us! Bravo to Connor!

3 years ago

Reply from Critter Control

Thank you, William! We greatly appreciate the time you took to leave us a review!

Aug. 23rd, 2021

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James Meyers Peoria, IL

Having read a few horrible reviews of Critter Control I can't imagine how this can be. I must believe it is a problem with individual areas because I have never been happier with ANY services at my home. I have had Critter Control out at least four times. I had Raccoons, Groundhogs (twice), and Squirrels. Each time the problem was resolved quickly and professionally. I do have to say that their services are not cheap but you get what you pay for. Also in the Squirrel situation I got an estimate from another service and that quote was four times what I eventually paid Critter Control and the other people would have caused damage in the process according to what they said needed to be done. I can't recommend Critter Control highly enough.

5 years ago

Reply from Critter Control

Thank you for the kind words!

Apr. 21st, 2021

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Heather Austin Nashville, TN

Have not been accurate as to what to expect, it's as described when signing the contract. Was told they would only have traps in my yard for a few weeks/months, NOT the entire spring and summer (probably fall). Technician in the beginning (which was horrible) got COVID, yet no one advised nor did they even send someone out in their place. I had to contact the sales person I originally dealt with to get someone else assigned, which is just one of the many issues. They refuse to contact me ahead of time to let me know what day (much less time) they will be coming by so I can ensure my gate is unlocked. If the gate is locked they've stated, "I'll just look over the fence". The moles and voles have continued to tear my yard apart and one part is now dangerous for my child to play around. I've stressed concerns, was told they would "gas them" and that they were getting "newer/better traps" yet those traps have never been installed, and the person who did the recent gassing (had it done twice now) dealt with the front yard only (didn't bother checking the back, much less servicing it). Was told they would come back the following week, nothing. So frustrated and feel like I've wasted SO MUCH money on this horrible service and experience. Lesson learned on this company..

3 years ago

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C P Northridge, CA

The rat and snake problem I has dwindled down which is great. I was unhappy with the other pest control such has spiders, bugs, etc. After I signed up I was told the pest control doesn‚Äôt work on anything that flies, such as flies, mosquitoes, etc.

3 years ago

Reply from Critter Control

We appreciate your feedback. We specialize in critters like rats, moles, gophers and stinging insect. If you have any suggestions on how we may be able to improve our services, please email us at customerservice@crittercontrol.com. Thank you!

Jul. 29th, 2021

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Fr. Henry Davis, SSJ New Orleans, LA

They are good outside however, I still need them to come check the attic for the traps and the check on the work they did a few months agao. the agent comes early in the morning to check the traps outside. I need them to check the attic as well.

3 years ago

Reply from Critter Control

Hi there, Thank you for bringing this to our attention. I would love to explore our options on how we may be able to further your protect your property however, I am unable to locate your account. Will you please email us at customerservice@crittercontrol.com with your account name and phone number?

Jul. 29th, 2021

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Diane Ream Trabuco Canyon, CA

I believe that the bees were removed but beyond that my dealings with Parker S were totally unacceptable. The hive was underneath a windowsill in the front of the house which is framed in white wood. I was not informed that when the wood pieces were removed and then replaced that the framing would not be aligned as they were previously. He sent me before and after pictures that showed the piece of white wood he removed was not in alignment. I asked for the wood piece be put in correctly ‚Äú to leave the window as he found it.‚Äù He told me to hire a contractor to take care of the‚Äù problem‚Äù.

3 years ago

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Brian Dever Katy, TX

Service is very consistant and effective. They are knowledgable, courteous and professional in there interatactions with me

3 years ago

Reply from Critter Control

Thank you! We are so happy we were able to help you!

Aug. 23rd, 2021

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Anonymous Aurora, CO

Things started out well but the people who come to my house have changed in quality. Even the general manger reached out but things didn’t change until I complained about the service. It is good that it gets rid of my rodent problem safely and is environmentally friendly.

3 years ago

Reply from Critter Control

I appreciate your feedback. We're happy we could safely resolve your problem for you and we appreciate your patience as we recover from the staffing shortages due to the pandemic.

Jul. 22nd, 2021

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Darren Pompano Beach, FL

Critter control was more serious and professional than previous companies I have used. They took care of the problem and made sure we didn’t have any continuing issues.

3 years ago

Reply from Critter Control

Thank you for sharing this feedback with us Darren!

Jul. 21st, 2021

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Amy Rolland Arnold, MD

We love our technician. She's fabulous. We even recommended services when our neighbors moved in next door. It's a bit hard to get ahold of people on the phone, however, when we call the main number.

3 years ago

Reply from Critter Control

Thank you for your recommendation! We're so happy we could be apart of keeping the neighborhood critter free.

Jul. 22nd, 2021

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Darcy Beltsville, MD

Great company. Very responsive. All of the sudden we had mice and they came right out. The people they send out are very professional and nice. We have gotten good feedback.

3 years ago

Reply from Critter Control

Thank you Darcy!

Jul. 16th, 2021

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Amy Austin, TX

Everyone is very friendly, articulate, and professional. The technicians are excellent. They did exactly what they said they were going to do after the assessment.

3 years ago

Reply from Critter Control

Thank you Amy! We strive to provide the best customer service. We're so glad we could help solve the problem.

Jul. 16th, 2021

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At Patio Cove Lake Saint Louis, MO

Sometimes it is difficult to reach the appropriate person when you call customer service. Once they get started, they do a good job. It just is difficult to get them started. It is a big company.

3 years ago

Reply from Critter Control

Thank you for your feedback. I'm sorry your experience wasn't amazing. Please reach out to us at customerservice@crittercontrol.com with any questions, concerns or comments about how we may be able to improve in the future.

Jul. 19th, 2021

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Calvin West Palm Beach, FL

If we have issues outside of routine maintenance, they ae very responsive and usually get out the next day. Our problems are taken care of. It seems to be working fine.

3 years ago

Reply from Critter Control

Thank you for your feedback Calvin!

Jul. 16th, 2021

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Jon Truxillo Baton Rouge, LA

good thorough work, good feedback on initial pest proofing, would like a little more feedback on service plan activities though, are you rechecking for new openings or just filling bait traps?

3 years ago

Reply from Critter Control

Hi Jon, Thank you for sharing your experience with us. I would love to answer your questions however I am having trouble locating your account. Can you please email us with the full name on the account and phone number at customerservice@crittercontrol.com?

Jul. 22nd, 2021

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Margaret Kremer Scaly Mountain, NC

For the money (which was a lot), I feel I should not still have a problem 4 months out. I am still having to have the technician (who is wonderful by the way) still coming out to address animals in my cabin. The problem is he is the only one and it takes two to three weeks for him to get out here sometimes.

3 years ago

Reply from Critter Control

Hi Margaret, I appreciate you sharing your experience with us. I am so sorry to hear you've had a less than amazing experience with us and I want to help address this for you. I am having trouble locating your account with the name provided, can you please email us at customerservice@crittercontrol.com with more information? I want to make this right for you.

Jul. 19th, 2021

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Nancy Phoenix, AZ

We never know when they are going to be here. A tech just sends a text the night before, then ignores our replies if that day doesn't work for us. Also, their billing department sends at least 3 bills before the due date. That can easily lead to inadvertently paying the same bill twice.

3 years ago

Reply from Critter Control

Hi Nancy, We appreciate your feedback. Your concerns are important to us. We strive to have open and consistent communication and transparency through out the treatment of your property.

Jul. 22nd, 2021

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Ray Bell Phoenix, AZ

The jury is still out.Service techs have been great but we have had continuing issues. I can't get even a courtesy callback from trying to get on the followup service schedule. Busy is one thing. Maybe after the next service my feedback will be more complete.

3 years ago

Reply from Critter Control

Hi Ray, Thank you for bringing this to our attention. I would love to make this right however I am unable to locate your account. Can you please email us at customerservice@crittercontrol.com with the full name on your account and phone number?

Jul. 22nd, 2021

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Richard Moore Austin, TX

Critter Control has a terrific staff. They were committed to doing whatever it took to get the critters out of my attic, and keep them out. Great people to work with.

3 years ago

Reply from Critter Control

We appreciate your feedback Richard. Thank you!

Jul. 16th, 2021

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Carole Whitmore Roseville, CA

Sales reps very pushy insisting I sign contract before I had time to read it. I wanted squirrels in my attic relocated, not killed. Rep told me the treated grain would make the squirrels leave to find better food options. The actural tech was honest with me and said they used "Kput" which does kill the animals. At my request he only blocked the entrances and did not leave any bait traps. I think it is a bad businness practice to require 6 months of service to inspect traps I do not have.

3 years ago

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DEMIRA WYATT Austin, TX

The entire team was extremely efficient and knowledgeable from start to finish. They took the time to understand the problem I was having and completely addressed the issue.

3 years ago

Reply from Critter Control

Thank you Demira! We're so happy we could help solve the problem.

Jul. 19th, 2021

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Wanda Peoria, IL

We ended up having to call another pest removal company because critter control refused to go up into the attic to set up traps. They were pretty good about coming and removing traps on the ground but we still have problems because of the attic. They should change their policy.

3 years ago

Reply from Critter Control

Wanda, we specialize in removing wildlife from attics. Is it possible you may have confused us with another company? We can certainly look into this if you provide us with your full name and service address in an email to: customerservice@crittercontrol.com. Thank you!

Jul. 12th, 2021

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Carmen Fort Lauderdale, FL

Outrageously expensive for what they do. The experience itself was good, they are great at service but I think they are too expensive. I don’t like they screens they set in my mom’s roof there is still kind of a hole that a rat or something could get through.

3 years ago

Reply from Critter Control

Carmen, I would love to pass this message along to our manager, so we can further help you. Please email us at customerservice@crittercontrol.com with the name listed on the account as well as the service address, so we can look into this further. Thank you!

Jul. 12th, 2021

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Yvonne Custis Bridgeton, NJ

There was too long a time period between when the one-way door was released May 5th and the next time a technician came June 4th. If the baby raccoons had still been up there they would have died. I'm not sure I believed him when he said he found none and was only carrying out debris and droppings in a bag.

3 years ago

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Whit D Jerkins Panama City Beach, FL

Bc Critter Control is awesome!! They are responsive and professional. I am most pleased with the follow up provided by their techs or from their main office.

3 years ago

Reply from Critter Control

Thank you for taking the time to leave us a review. This means a lot to us!

Jul. 9th, 2021

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Richard Eddy Reno, NV

Critter Control, which had charged my credit card monthly for years, stopped charging without informing me and then turned the collection agency. Only when the collection agency called was I informed of the problem, which was quickly resolved. I now have a new account and my old account appears to have been lost.

3 years ago

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Karmi Patel Knoxville, TN

Jake did a great job in explaining and walking thru the process. He was timely and always responded to questions or concerns. Very approachable and reliable service.

3 years ago

Reply from Critter Control

Thank you! Jake is a great team player! We are so happy to hear this!

Jul. 9th, 2021

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Nancy Demyan Monroe, MI

Their billing is super confusing. You sign a contract with them, but they don't tell you that they are going to charge you $99 every time they come. This is in addition to what you agreed to in the contract. When you try to talk to them about it, they will not return your phone call

3 years ago

Reply from Critter Control

Thank you for your feedback. Our manager, Aaron, had attempted to reach the man in charge of maintenance through voicemails and emails, but unfortunately was not receiving responses. His direct line was provided in the emails sent. I am sorry for any miscommunication.

Jul. 12th, 2021

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Katherine H. Reston, VA

Critter Control has made it possible for me to remain in my house because they have been able to control the lizard population which had been plaguing me.

3 years ago

Reply from Critter Control

Thank you! We are so happy to hear this!

Jul. 12th, 2021

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John Dwyer Bordentown, NJ

It took me multiple visits for the job to be done it needed a second person and they weren't available. Secondly I have a brown house, the flashing they put up had 2 colors one side white one side brown. I found thus out when I was cleaning up and found a scrap, they put up the white side. I wish someone would have asked I would have preferred the brown side.

3 years ago

Reply from Critter Control

Thank you so much for bringing this to our attention. Our manager, Terry, will be reaching out to you shortly.

Jul. 12th, 2021

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Meagan Foy Fredericksburg, VA

They were good and cleaned everything up, but did not call me to let me know of changes to the schedule and when workers would be coming to my house. I had a surprise visit and then had to call CC to ask when the next person would come out, when I was told they would contact me.

3 years ago

Reply from Critter Control

Meagan, thank you so much for your feedback. We are sorry for the lack of communication. We understand that communication is extremely important and will utilize your feedback to ensure we continue to make it a focus.

Jul. 12th, 2021

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Hussan Peavey Hillsborough, NJ

Lack of communication and lack of reduction in complaints from tenants for the cost. I feel the minimum required is being done during every visit. I had an service rep tell me they could only find 1 bait station. Until, I pointed out the other 2. No one is asking to get in the basement where additional traps were made. I have minimum heads up to the visit to prepare my tenants. Unfortunately, I feel that I could do this service by myself.

3 years ago

Reply from Critter Control

Hi Hussan, I would love to address this for you, but I am unable to locate your account with the name provided in the review. Can you please email us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance? Thank you!

Jul. 12th, 2021

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Steve Austin, TX

I feel like they didn’t complete the job. They said they were going to trap squirrels and for three weeks they didn’t catch anything and laughed and disappeared and I never heard from them again. The sales person seemed knowledgeable and the prices seemed good but nothing ended up being done.

3 years ago

Reply from Critter Control

Steve, please feel free to email us at customerservice@crittercontrol.com with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Carolyn Peoria, IL

Overly expensive. They were only here a couple of times and twelve hundred dollars is a lot for that. Customer service is attentive and answered my calls but it is too expensive for what it is.

3 years ago

Reply from Critter Control

Thank you for your review. We strive to provide the highest quality services while being as competitive in pricing as possible.

Jul. 7th, 2021

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Amy Colorado Springs, CO

All my needs have always been addressed very promptly. They techs are very conscientious and call me before they came to seem if there is anything they need to know.

3 years ago

Reply from Critter Control

Thank you so much, Amy! We are so happy to hear this!

Jul. 7th, 2021

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Sonia

Customer support if very friendly. It is a little over priced for the amount of time I get the cages. They were successful getting two racoons but I wish I had the cages for longer.

3 years ago

Reply from Critter Control

Thank you! We greatly appreciate your feedback, and we are so happy we were able to assist with the raccoon problem.

Jul. 7th, 2021

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Winston Brundige Ogden, UT

Did not have the proper equipment to catch squirrels coming out of the attic. Did not have proper materials to install "one-way door" that squirrels could not tear apart. Obviously did not have much experience with Utah's small red squirrels. Dripped tar and paint on deck and roof and did not clean it up as promised. Far more expensive than other companies in Utah. Wanted to spray roof which is a waste. Poor equipment and techniques resulted in death of one young squirrel. Gave them 2 instead of 1 rating since eventually did stop squirrels from getting back into attic.

3 years ago