Name: Critter Control
Rating: 3.7

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Verified Customer

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Richard Dolbow Santa Fe, NM

There was a lot of confusion on the different services available. I thought I was getting more than I did. The services were very expensive.

4 years ago

Reply from Critter Control

Thank you for your feedback, Richard. I greatly apologize for any miscommunication.

Jul. 12th, 2021

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Verified Customer

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Sally S Harlow Austin, TX

Everyone, but especially Kaleb has been terrific to work with!!

4 years ago

Reply from Critter Control

We are so happy to hear this! Thank you!

Jul. 9th, 2021

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Verified Customer

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Steve Toano, VA

We have seen a real decrease in activity since using Critter Control.

4 years ago

Reply from Critter Control

This is great to hear! Thank you for your review!

Jul. 9th, 2021

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Verified Customer

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Steve Lucas Tucson, AZ

Told us the plan, executed the plan, and took care of our gopher problem.

4 years ago

Reply from Critter Control

Steve, we are so happy to hear your yard is gopher-free!

Jul. 9th, 2021

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Verified Customer

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Stuart D Morse Aurora, CO

I still have squirrels and each time you come out, it is a "new" problem. Also, the periodic services at $99 are overpriced.

4 years ago

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Verified Customer

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Susan J Joy Nashville, TN

Attention to details and strong desire to help solve any issues.

4 years ago

Reply from Critter Control

Thank you so much!

Jul. 9th, 2021

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Verified Customer

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Susan P Pool Santa Fe, NM

Because of their great work. They are prompt & gets the job done.

4 years ago

Reply from Critter Control

Thank you, Susan!

Jul. 9th, 2021

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Verified Customer

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Braford Detroit, MI

The critters are out and they were in contact with me the whole time.

4 years ago

Reply from Critter Control

Thank you! We love our customers, and we were so happy we were able to help!

Jul. 7th, 2021

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Verified Customer

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Ann Fort Wayne, IN

It is hard to get a hold of people in customer service and there are a lot of issues that we still have.

4 years ago

Reply from Critter Control

Ann, I apologize for any inconvenience. Please contact us at customerservice@crittercontrol.com for us to further assist you.

Jul. 7th, 2021

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Verified Customer

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Kevin Stantz Aurora, CO

Very professional, courteous, respectful of both our home and us personally.

4 years ago

Reply from Critter Control

Thank you, Kevin!

Jul. 7th, 2021

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Verified Customer

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Lisa Williams Hyattsville, MD

On time, great customer service and they stick to they're word

4 years ago

Reply from Critter Control

Thank you! Providing great customer service is very important to us!

Jul. 7th, 2021

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Verified Customer

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marcus a lampel Fort Wayne, IN

caught raccoon...all ok just fine he didnt come back for more

4 years ago

Reply from Critter Control

Thank you for your review.

Jul. 7th, 2021

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Verified Customer

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Mike D Encinitas, CA

Response to our bat issue was very quick and treatment eradicated our issue.

4 years ago

Reply from Critter Control

Thank you! We are so happy we were able to assist!

Jul. 7th, 2021

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Verified Customer

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Nancy Williamsburg, VA

Responsive, professional, got results. Jordan was terrific!!

4 years ago

Reply from Critter Control

Thank you for choosing Critter Control!

Jul. 7th, 2021

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Verified Customer

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Noir LeBlanc Santa Fe, NM

I wanted peppermint sprayed around my hot tub and garage and they aren't doing it

4 years ago

Reply from Critter Control

Thank you so much for sharing this with us. Your feedback has been shared with our manager.

Jul. 7th, 2021

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Verified Customer

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Patricia Dersam Phoenix, AZ

Martin is great. He always lets me know a day or two before when he will be by.

4 years ago

Reply from Critter Control

We are so happy to hear this!

Jul. 7th, 2021

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Verified Customer

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Rene Taylor Oro Valley, AZ

Very professional on presentation side as well as well as installation

4 years ago

Reply from Critter Control

We greatly appreciate your review.

Jul. 7th, 2021

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Verified Customer

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Teresa Denver, CO

Verdict is still out. No major issues. Placed a call about an ant issue and have not received a call back.

4 years ago

Reply from Critter Control

Please feel free to email us at customerservice@crittercontrol.com with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Verified Customer

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Tom Robinson Las Vegas, NV

Always does a complete service and takes care of all my critters

4 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Wayne Reynolds Leesburg, VA

Solved all our critter problems and followed up on a regular basis

4 years ago

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Wendy Lewis Marietta, GA

Follow up on next steps (especially timing) need improvement. Team members were always very courteous.

4 years ago

Reply from Critter Control

Thank you so much for the feedback. We greatly appreciate it!

Jul. 7th, 2021

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Verified Customer

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Betty C Gray Trenton, GA

Not sure how it is working, and rather disappointed that I have to pay extra for each type of critter.

4 years ago

Reply from Critter Control

Thank you for your feedback. Unfortunately, each critter is unique, and we utilize different equipment, materials and approaches for each.

Jul. 7th, 2021

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Verified Customer

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Brenda Garner Memphis, TN

Their commitment to the great standards of customer service.

4 years ago

Reply from Critter Control

Thank you, Brenda!

Jul. 7th, 2021

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Verified Customer

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Cynthia Stoe

Critter has done a fantastic job of keeping mice away from our home.

4 years ago Edited September 14, 2021

Reply from Critter Control

Thank you!

Jul. 7th, 2021

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Verified Customer

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Ed Cowen Corrales, NM

Tech always lets us know that he's here and afterwards till me the findings

4 years ago

Reply from Critter Control

Thank you so much!

Jul. 7th, 2021

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Verified Customer

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Ed Glotzbach Saint Louis, MO

Our tech is very thorough and effective, and also responsive when issues arise

4 years ago

Reply from Critter Control

Thank you! We are so happy to hear this!

Jul. 7th, 2021

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Verified Customer

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Glenda Gills Hampton, VA

Rates extremely high. Also I called with concern and never received a response. Also no Communication or advertisement.

4 years ago

Reply from Critter Control

Glenda, thank you for informing us of this. I hope you are satisfied with the resolution Thomas provided. Thank you, again!

Jul. 8th, 2021

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Verified Customer

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Jacquelyn Ellis McCord North Las Vegas, NV

the servicemen do a great job, the issue i have is with the office and scheduling and billing

4 years ago

Reply from Critter Control

I am sorry to hear about your disappointment with scheduling and billing. I greatly appreciate your feedback, and thank you for taking the time to leave us a review.

Jul. 7th, 2021

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Verified Customer

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Jamie Montealegre Santa Fe, NM

Friendly and professional service and the service seems to be effective

4 years ago

Reply from Critter Control

Thank you for taking the time to leave us a review. We greatly appreciate it!

Jul. 7th, 2021

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Verified Customer

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Jane Townley Reno, NV

Bait and switch contract. Non-performance of contract. Services paid for not delivered until pressured to do so. Local representative rude and untruthful.

4 years ago

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Verified Customer

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Joanne Fowlow Bloomfield Hills, MI

Rodents are gone. Your representative is friendly and helpful

4 years ago

Reply from Critter Control

Thank you so much for leaving a review.

Jul. 7th, 2021

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Verified Customer

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John and Diana Keenum Surprise, AZ

Constant changing of technicians coming to my house. Scheduling was not consistent with the contract. Usually 7 to 10 days

4 years ago

Reply from Critter Control

Hi there! We greatly appreciate your feedback and understand your frustrations. Our training process is very thorough as we always want our customers to receive quality services.

Jul. 7th, 2021

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Chris Wilker Leander, TX

This is the a complete racket. We paid hundreds of dollars for skunk removal that never happened. They somehow signed us up for monthly service for a few hundred more before we noticed and canceled. We finally trapped a skunk on our own which they never did. We called and spoke with a rude customer service person and asked to speak with a manager. That never happened. AVOID THEM!

1 year ago

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Stephanie Fitzpatrick Oklahoma City, OK

DO NOT USE THIS COMPANY! I hired them years ago and bought a very expensive lifetime warranty on my house. They remediated my issue, sold me a life time warranty that states if I ever have critters inside the house again the will remediate them and reseal any entry point. THIS IS A LIE! They wont come back out and take care of my property even though I have a contract in writing. They use scare tactics to sell you on the large deals that cost thousands of dollars. Please listen to me and stay away. Call any other company but Critter Control

2 years ago

Reply from Critter Control

Hi Stephanie. Thank you for bringing this to our attention and taking the time to speak with Kevin and Chad regarding your concerns. We are grateful for the opportunity to make this right.

Sep. 20th, 2023

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p c

Horrible customer service. I called Sat morn. They scheduled Krista to come Sat afternoon. Received a confirmation email. Kristy never showed up. I called again, spoke to someone who apologized & told me that someone would call me back shortly. No one called back. I sent a text message. Someone responded with another apology & told me that someone would call me Mon morn. No call! I called again, they told me someone would call within the hour..nothing! I think this company is a joke!

2 years ago

Reply from Critter Control

Hi p c, unfortunately, we are unable to locate your account. We'd love to make this right as the experience described is not typical of the standards we set for our services. Can you please email us at customerservice@crittercontrol.com with your full name, service address, and phone number? Thank you!

May. 24th, 2023

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Lynnie1 Yelm, WA

Save your money - don't waste it on this company. I hired Critter Control of Olympia to get rid of voles in my garden. After spending $700 and 10 treatments, the vole population is worse than when they started, wiping out my asparagus and rhubarb plants. I was told by the owner that their warranty doesn't apply to me. So much for satisfaction guarantee. They are scammers. Promise you the moon only to make the situation worse.

3 years ago

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Leon Yoakum Los Angeles, CA

Very helpful with removal of a large bee hive. They responded quickly and relocated the hive. Customer service was spot on.

3 years ago

Reply from Critter Control

Thank you!

Oct. 5th, 2022

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Becky Reid Virginia Beach, VA

I hired them for initial 600 to kill moles with carbon dioxide. They provide this service two times and then check mole traps monthly for a fee. After four months I can tell no difference in the mole damage in my yard. Calls to local manager and the man who services yard have received no response. I think it is a scam. Do not be deceived!!

3 years ago

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Choclit30 New Orleans, LA

Worst company ever. Very dishonest from start to finish. My elderly mom was made to believe she had raccoons living in her attic, and for more than a week nothing was captured. Manager Brent was so unprofessional when my mom addressed her concerns. I wouldn’t recommend this company to anyone. In the process of disputing charges. A big disappointment.

4 years ago

Reply from Critter Control

Thank you for bringing this to our attention. We would love to look into this for you. Can you please email us at customerservice@crittercontrol.com with your full name and service address so we could be of further assistance?

Aug. 23rd, 2021

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Bibi Hassan Dayton, OH

I was very dissatisfied with the service if i could give 0 star i would. Mike the trapper came over leave a few cages on my kitchen floor over the weekend & tell me to call in every morning by 8 am if the cage is empty which i did. Video clip for the kitchen shows the squirrel circling around the cage went halfway in but the trap failed to go off. Monday morning i ask for the trap to be removed cause it didn't work, they never offer to put a better cage but expect to get paid. This company charge my credit card $247.00 for doing nothing.

4 years ago

Reply from Critter Control

Hi Bibi, we do not have any name Mike in our Austin office. Maybe you are speaking of a different company?

Mar. 15th, 2021

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Ginny Menk Norfolk, VA

This company is horrible, if I could leave 0 stars I would. The guy (local contracter) they sent to my house really didn't know how to get rid of the raccoon in my attic, just spent the whole time trying to sell me around $10,000 worth of repair services. Including $7500 to replace all the insulation in my attic- lol. This appears to be just a lead generation services for companies that do the type of work people with animals in their house might need.

5 years ago

Reply from Critter Control

I am so sorry to hear that this was your experience with us. Our estimates always include a total solution, so you don't have to worry about the same problem in the future.

May. 25th, 2021

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Collin Burnett Fort Worth, TX

I've had Critter control do work at two of my homes and my in-laws house. I'd say they preformed the work quickly and accurately.

5 years ago

Reply from Critter Control

Thank you so much, Collin!

May. 25th, 2021

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Kathy T Chula Vista, CA

Overall rating: 0 I am very dissatisfied with the experience. I got quite a sales job and it sounded so convincing they would solve my problem, but I spend $1600+ for nothing. I showed them where something was digging in on my slope-either a possum or a skunk but after 5 days of "setting traps" , nothing was caught, but it ate the food. I AM DISPUTING MY BILL.

6 years ago

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Verified Customer

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Cody Kingston, TN

Very knowledgeable, came in with a plan and executed.

4 years ago

Reply from Critter Control

Thank you!

Aug. 31st, 2021

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Fulvia Peimbert Richmond, TX

Excellent Service across the board. Crew always on time

4 years ago

Reply from Critter Control

Thank you so much!

Aug. 5th, 2021

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Ali Ahsan Alpharetta, GA

Jessica was professional, attentive and very helpful.

4 years ago

Reply from Critter Control

Thank you so much Ali! We're so happy we could help!

Aug. 5th, 2021

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Verified Customer

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Amber Manvel, TX

They have always been super respectful and prompt

4 years ago

Reply from Critter Control

Thank you, Amber! We're so happy we could help.

Aug. 5th, 2021

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Chuck Kline Virginia Beach, VA

They were patient, professional, and helpful.

4 years ago

Reply from Critter Control

Thank you so much, Chuck!

Aug. 5th, 2021

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Verified Customer

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Mary-Margaret Mercer Bethesda, MD

staff great and what they do and explain things so well

4 years ago

Reply from Critter Control

Thank you so much! We appreciate your feedback.

Jul. 29th, 2021

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Verified Customer

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CHINPING CHANG Diamond Bar, CA

accommodate to my need perfectly in a timely manner!

4 years ago

Reply from Critter Control

Thank you for sharing your feedback!

Jul. 29th, 2021