Name: Critter Control
Rating: 3.7

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Lily Plano, TX

I cancelled my service but have not received refund after 10 business days. There's nobody accountable in the office I can speak to, I was told billing department would call me back, but no one did. Extremely frustrated!! Should have paid attention to their online reviews and should not have yielded to their sales guy's promise.

6 years ago

Reply from Critter Control

Lily, we would love to take a look at this for you. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can look into the refund status for you. Thank you!

Jul. 8th, 2021

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L Turner Avon, IN

Critter control is a great company that offers reliable service and while using their professional service we had no issues with any critters.

3 years ago

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Shelly D Baker Ozark, MO

4 years ago

Reply from Critter Control

Thank you for sharing your feedback Shelly! We're happy to hear that you've had a great experience.

Jul. 22nd, 2021

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Verified Customer

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C. Riley Fort Myers Beach, FL

Good service, not the innovation I would expect.

4 years ago

Reply from Critter Control

Thank you for your feedback! If you have any suggestions on how we may be able to improve our services, please email us at customerservice@crittercontrol.com.

Aug. 5th, 2021

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Verified Customer

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Callie Margolis Chula Vista, CA

Racoons have not left. Company has not gotten rid of racoons.

4 years ago

Reply from Critter Control

Thank you for your feedback and taking the time to speak with our manager, Ed, today regarding your review. Ed will ensure you are receiving quality services in order to keep this problem maintained.

Sep. 1st, 2021

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Verified Customer

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Robert Prud'homme Royal Oak, MI

Too expensive, the cost was pretty prohibitive for what was done

4 years ago

Reply from Critter Control

We appreciate your feedback Robert. We strive to provide only the best products and services at the most competitive prices.

Jul. 22nd, 2021

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Verified Customer

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Dan cavanagh Tucson, AZ

Haven't heard from anyone lately. Still getting new holes, but fewer.

4 years ago

Reply from Critter Control

Hi Dan, Thank you for bringing this to our attention. We strive for open and consistent communication. To ensure I am looking at the correct account, can you please email us at customerservice@crittercontrol.com with your phone number and address?

Jul. 22nd, 2021

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Verified Customer

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Dion Newhouse Albuquerque, NM

We still have ants, ticks and spiders while on a continuing contract. Not happy with the results.

4 years ago

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Verified Customer

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Jerry Moser Saint Louis, MO

I contracted them for mole control, and I still have a major mole problem.

4 years ago

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Verified Customer

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Lewis Forero Elgin, IL

Bugs are taking over. Not sure how long the bug spray was supposed to last.

4 years ago

Reply from Critter Control

Hi Lewis, it looks like you cancelled your service with us in May. Your service with us was for voles. Is it possible you confused us with another company? Thank you!

Aug. 23rd, 2021

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Verified Customer

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Donna Hernandez Spring Valley, CA

Courteous receive a call when they are coming

4 years ago

Reply from Critter Control

Thank you Donna! If there was any way we could have improved your experience, please let us know at customerservice@crittercontrol.com.

Jul. 21st, 2021

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Verified Customer

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D Walled Lake, MI

Felt like I was overcharged and not taken care of more like taken advantage of

4 years ago

Reply from Critter Control

Hi D, I appreciate you taking the time to share your experience with us. I'm sorry that this has been your experience with us. Please email us at customerservice@crittercontrol.com if there is anything we can do to make this right.

Jul. 20th, 2021

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Verified Customer

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Lynn Roth Taylor Norfolk, VA

They come when you need them the most!! Very professional.

4 years ago

Reply from Critter Control

Thank you Lynn! If you have an thoughts or suggestions on how we may be able to improve our services, please let us know at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Verified Customer

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STEVEN JONES Marion, AR

Service was decent. The price was high.

4 years ago

Reply from Critter Control

Thank you for sharing your experience with us Steven! If you have any other questions, concerns or comment please email us at customerservice@crittercontrol.com.

Jul. 19th, 2021

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Verified Customer

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Tonya Chandler, AZ

They were very nice but they charged $1400 and did not take care of my problem.

4 years ago

Reply from Critter Control

Hi Tonya, Thank you for bringing this to our attention. I would like to make things right. Can you please email me at customerservice@crittercontrol.com with the full name on your account so we can evaluate?

Jul. 22nd, 2021

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Verified Customer

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Elizabeth Olton Albuquerque, NM

Organized and very well informed employees

4 years ago

Reply from Critter Control

Thank you Elizabeth! If you have any questions, concerns or comments on how we may improve our services please email us at customerservice@crittercontrol.com. We would love to hear your feedback!

Jul. 19th, 2021

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Verified Customer

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Calvin Montgomery, AL

I can never get in touch with anyone and they never reach out. I will never use them again.

4 years ago

Reply from Critter Control

Calvin, please contact us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance. Thank you!

Jul. 9th, 2021

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Verified Customer

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Casaundra Las Vegas, NV

Appalling when it comes to my house. They didn’t get rid of a single rat. Nobody answers the phone.

4 years ago

Reply from Critter Control

Hi there, can you please contact us at customerservice@crittercontrol.com with your full name and service address, so we can be of further assistance. Thank you!

Jul. 12th, 2021

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Verified Customer

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Tanya Nurkiewicz Denver, CO

Punctual for service appoint. Never called back or provided the promised feedback or solution.

4 years ago

Reply from Critter Control

Tanya, I apologize for the lack of communication. I see Diane spoke with you on Thursday to have this straightened out. Thank you for bringing this to our attention.

Jul. 12th, 2021

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Verified Customer

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Camille Davis Goodyear, AZ

Signed up for service not needed and way overpriced.never responds to email communication about service.

4 years ago

Reply from Critter Control

Camille, thank you for bringing this to our attention. I am unable to locate your account with us. Can you please email us at customerservice@crittercontrol.com with your name and address, so we could be of further assistance? Thank you!

Jul. 12th, 2021

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Verified Customer

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Kathye Allen Houston, TX

Things are getting better. Not as many mice

4 years ago

Reply from Critter Control

We are happy to hear this!

Jul. 12th, 2021

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Verified Customer

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Roger Muncy Bolingbrook, IL

Did not appreciate being charged twice for the first month's service.

4 years ago

Reply from Critter Control

Roger, we took a look into your account for you. The initial fee was for the installation of the bait stations on your property and the monthly service was the fee for the rodenticide. Please feel free to email us at customerservice@crittercontrol.com for further information. Thank you!

Jul. 13th, 2021

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Verified Customer

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Amber San Diego, CA

They were friendly and easy to work with. They provided us with what we needed to get rid of our critters.

4 years ago

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Verified Customer

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Lewis Simon Chesapeake, VA

Technician did not perform complete service based on what was sold to me by the dales rep. Poor communication

4 years ago

Reply from Critter Control

Lewis, I am sorry your experience with us was not satisfactory. I hope you are satisfied with Thomas's resolution and that we can make things right for you in the future should an animal issue arise. Thank you!

Jul. 9th, 2021

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Verified Customer

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R. McDonald Livonia, MI

Show up on time. Decent service for a reasonable price.

4 years ago

Reply from Critter Control

Thank you so much for your review.

Jul. 7th, 2021

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Verified Customer

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Tom Panico Hayward, CA

Poor Service. Lack of communication. No Follow Through. Lies and contradicting statements made by their employees.

4 years ago

Reply from Critter Control

Thank you so much for your feedback. I apologize for the unsatisfactory experience you had with us. Unfortunately, Jacob is no longer with the company. Our manager, Justin, has provided you with his email and phone number should you need any assistance in the future.

Jul. 8th, 2021

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Verified Customer

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Carolyn Lee Birmingham, AL

Have texted the local manager twice and left message for regional manager. Neither has replied.

4 years ago

Reply from Critter Control

Carolyn, I am so sorry to hear this. Can you please email us at customerservice@crittercontrol.com with your name and address, so we could be of further assistance?

Jul. 7th, 2021

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Verified Customer

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Diane D. Hurd Clifton, VA

I have called twice and still waiting for someone to call me back.

4 years ago

Reply from Critter Control

Thank you for bringing this to our attention. It is great to hear that Megan was able to address all of your concerns yesterday.

Jul. 8th, 2021

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Verified Customer

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JULIA PEHLIVAN Howell, NJ

Staff is GREAT!! That's where it ends. Could not remedy my mole issues. Cancelled contract!!

4 years ago

Reply from Critter Control

Thank you so much for your feedback, Julia!

Jul. 7th, 2021

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Dannielle Disanto Washington, DC

The worst service for the money you pay. Laid out traps and haven't seen them since, said they visited, never showed up on my ring camera, never got an invoice as to what service they provided.

3 years ago

Reply from Critter Control

Thank you for your feedback. Our district manager, James, left you a voicemail earlier today. Please give him a call back at your earliest convenience as he would love to discuss these concerns with you. Thank you again!

Oct. 5th, 2022

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Michelle Camara Dallas, TX

I called them and they were knowledgeable about various species. So I was able to get advise and assistance with pests I had.

3 years ago

Reply from Critter Control

Thank you for your review!

Oct. 5th, 2022

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Verified Customer

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Barbara Todd Ballwin, MO

Haven't seen that good of results. Still are having problems with mice.

4 years ago

Reply from Critter Control

Hi Barbara, Thank you for bringing this to our attention. I am here to be a resource for you and have connected with the manager. He will be reaching out to you shortly to discuss how we may be of better service to you and your property.

Aug. 5th, 2021

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Verified Customer

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Chris Wickersham Sparks, NV

I had to supply a paint brush and touch-up paint. Very expensive.

4 years ago

Reply from Critter Control

Thank you for your feedback! We strive to provide the highest quality service at the most competitive prices.

Jul. 22nd, 2021

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Verified Customer

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Deepa Houston, TX

Over sold the services and salesman never responded to calls later on.

4 years ago

Reply from Critter Control

Hi Deepa, I am sorry to hear that you haven't had an awesome experience with us. We strive for transparent communication and only offering services that our customers need at the time. I would love to make things right. Can you please email us at customerservice@crittercontrol.com with the full name on the account and your phone number?

Jul. 22nd, 2021

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Verified Customer

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Mary Klemp Black Hawk, CO

The invoice system is not accurate and the Georgia office will not get back to me

4 years ago

Reply from Critter Control

Hi Mary, Thank you for sharing your feedback. I am so sorry to hear your experience with us has been less than awesome. I am having trouble locating your account. Can you please email us at customerservice@crittercontrol.com so we can resolve this for you?

Jul. 19th, 2021

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Verified Customer

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Ton Huss Saint Louis, MO

Good workers but scheduling and pricing were not good

4 years ago

Reply from Critter Control

Thank you for your review Ton. Your feedback is very important to us and we welcome you to share your suggestions with us at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Verified Customer

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M Roth Tucson, AZ

They trapped only one rock squirrel and it was $798. The squirrels are still there!

4 years ago

Reply from Critter Control

We would love to be of further assistance. Please email us at customerservice@crittercontrol.com with your full name and service address, so we can look into this for you. Thank you!

Jul. 12th, 2021

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Verified Customer

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Samantha Teegardin Firestone, CO

I called twice about an emergency and nobody ever called me back.

4 years ago

Reply from Critter Control

I am so sorry to hear this. The experience you described does not meet our standards, and we will certainly utilize your feedback to address this. Thank you!

Jul. 7th, 2021

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Verified Customer

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Teddie Borges Fallbrook, CA

Very expensive. Did not solve the gopher and snake problem. We had to hire someone else.

4 years ago

Reply from Critter Control

We are sorry to hear you were not satisfied with our services. Though as services are monthly, we encourage our customers to call us should any problems arise. We greatly appreciate your feedback.

Jul. 8th, 2021

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Verified Customer

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victor m martinez Dover, DE

Very easy to onboard new customer - forget about sustaining the engagement

4 years ago

Reply from Critter Control

Victor, thank you so much for informing us of this. Can you please email us at customerservice@crittercontrol.com with your service address, so we could have this addressed. Thank you!

Jul. 8th, 2021

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Verified Customer

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cumberbatch Sun City, AZ

I have to call every month to beg for a bill still waiting

4 years ago

Reply from Critter Control

Hi there! Please feel free to email us at customerservice@crittercontrol.com with your name and address. We will be happy to assist you!

Jul. 7th, 2021

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Bruce Byers

Made appointment with a two hour window and by no surprise no one showed up. Lack of communication leaves me with a choice that I would not refer them or use them.

2 years ago

Reply from Critter Control

Thank you for bringing this to our attention, Bruce. We understand your frustrations and apologize for the mishap in scheduling your inspection. We appreciate you taking the time to speak with Vince regarding this and we'd love the opportunity to make things right. If you still need help with your mole problem, please do not hesitate to reach back out. Thank you!

Oct. 2nd, 2023

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Dephany Parks Birmingham, AL

Service was amazing, on time prompt service amazing results will recommend them to any one...

3 years ago Edited August 17, 2022

Reply from Critter Control

Thank you for your review. We greatly appreciate it!

Aug. 22nd, 2022

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Taylor Siren Gilbert, AZ

The exterminator from Critter Control was kind and experienced and got the job done right.

7 years ago

Reply from Critter Control

Thank you!

Apr. 21st, 2021

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Verified Customer

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Bonnie Schofield

Not receiving service that I believe I'm entitled to.

4 years ago

Reply from Critter Control

Hi Bonnie, I am sorry to hear this. I would love to look into this however I am unable to locate your account. Can you please email us at customerservice@crittercontrol.com with the full name on your account and phone number?

Aug. 5th, 2021

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Verified Customer

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Blair zibura Arvada, CO

Horrible service no clear plan and extremely half done on everything

4 years ago

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Verified Customer

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Tylon Smith Trussville, AL

Several calls not returned to this day. Snakes still being observed

4 years ago

Reply from Critter Control

Hi Tylon, Thank you for sharing your feedback. Your concerns are important to us. Our manager is going to call you today to see how we may resolve this.

Jul. 19th, 2021

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Verified Customer

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Anne Thomas Fresno, TX

Staff was not as knowledgeable as they should have been.

4 years ago

Reply from Critter Control

I appreciate your feedback Anne. We seek to continuously train our staff on new procedures and options so they are able to help our customers make an educated decision.

Jul. 22nd, 2021

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Verified Customer

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Bridget Mcwilliams Washoe Valley, NV

GREAT initial visit but almost absolutely ZERO follow through

4 years ago

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Verified Customer

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Lynne Young Wilmington, DE

Untrained staff..equipment broken couldn't even catch one rat

4 years ago

Reply from Critter Control

Thank you for your feedback. I am sorry your experience with us was not satisfactory and I hope the resolution made will allow you to consider working with us in the future.

Jul. 12th, 2021