Name: Aptive Environmental
Rating: 4.7

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Barb Saint Charles, MO

Padon did a wonderful job. Dealing with Aptive was not so wonderful. I prefer to set my appointment with the local office

3 years ago

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Roberto Silva San Antonio, TX

Had Jose wong Super friendly and knowledgeable the customer service alone was enough of a reason to stick with this company

3 years ago

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Moises Molina Zuniga Escondido, CA

Great attitude every single time. They always take the time to follow my specific directions and recommendations. Very pleased with this service!

3 years ago Edited September 14, 2021

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Shanie Logan Kempner, TX

Jose W did a great job for us today. He was kind and thorough and we appreciate his hard work. Thank you Jose for taking such good care of us..

3 years ago

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Colleen Grover, MO

Technician was friendly and courteous, and found the nest of Yellow Jackets. He quickly removed the nest in a timely manner.

3 years ago

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Jose Avelar Riverside, CA

The Technician was very professional, helpful and gave recommendations that made me feel comfortable about the product we were getting.

3 years ago

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Hung nguyen Sugar Land, TX

A service person name Kelley - she was very friendly , explained all questions i asked, she did a great job, Thank Kelley

3 years ago

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Brittany Chalker San Antonio, TX

Reginald B was amazing. Great customer service. Listened to our needs. He has been the best aptive employee to come out yet!

3 years ago

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Mario Martinez Chula Vista, CA

Very professional, did a great job and helped protect our pets with simple instructions. Was a pleasurable experience. Would highly recommend!

3 years ago

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Angela Lytal Oceanside, CA

I want to thank my technician for a wonderful job again today. He was so incredibly knowledgeable and was very attentive.

3 years ago

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Sandy Young Sarasota, FL

I just got an email saying "service was completed"...and you charged me. The service was NOT COMPLETED! He only did the inside. He didn't do the outside due to possible rain coming. I don't think I should be charged until the service is COMPLETED! The technician said it would be re-scheduled.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Peter Roberts Fallbrook, CA

So far all info has been accurate and schedules have been kept. Prices have been okay but on the high side compared with Terminix.

3 years ago

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Michelle Wright San Antonio, TX

Good technician. Very thorough and explained everything and asked if we were having any particular bug troubles. Really appreciated him.

3 years ago

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Chris G ,

called in for a reservice, technician showed up with in appointment time frame, was courteous and professional and most important wearing a mask.

3 years ago Edited September 14, 2021

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[email protected] Vista, CA

I was unhappy that I had the name multiple phone calls and couldn’t use the app. The technician, Amaro L, was friendly, professional and apologetic.

3 years ago

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roberto salas Black Diamond, WA

Excellent service and excellent price!! This is my first time with this company and everything was great on the service.

3 years ago

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Jeffrey Joseph Isaac Kirkland, WA

At the time of signing of contract, I was told by Aptive professional that they will spray pesticide for 3ft x 3ft, close to the foundation. On the day of servicing, the technician told that he would do 2ft x 2ft. Finally he did like 10 inches x 10 inches. When asked, he mentioned that he would run out of pesticide if he sprayed 3ft x 3ft and he wanted to save up for other homes. If he doesn't want to service my home as per the contract, why do I need to pay?

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Andrew Rodgers Stafford, VA

Denzel O, did an outstanding job treating my basement, garage and exterior. Very much deserves the 5 dollars bonus for his professionalism.

3 years ago

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Carolyn Scarski Carlsbad, CA

Your tech Nicholas M listened to my input and treated the area accordingly. Prompt, professional, courteous service. Thank you!

3 years ago

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Tamiko Elk Grove, CA

Tech was very polite and listened to my concerns. He explained what he was doing and where he sprayed to help with my insect problems.

3 years ago

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Denise Pitcock Beaumont, TX

Eric came to the door, I told him I have MANY wasp nests all over that need to be taken care of. I saw no sign of him ever being in the backyard at all and when I went to check to see if the wasp nests were knocked down, they were all still there! I am not giving a totally negative rating because the phone operators are good and I've had good service in the past.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ian Wright Seabrook, TX

Clarence was very personable and professional. He was knowledgeable in answering our questions and explaining the concepts of the treatment.

3 years ago

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Leslie Wright Kirkland, WA

The technician took the time to listen to all of my concerns, then worked very quickly and covered all of the areas that were requested.

3 years ago

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Douglas Scott Everett, WA

Technician was suppose to bring the 2nd bait station yesterday but all he did was service the one I already had. So I'm still waiting for the 2nd station that was supposed to be here when I signed up for the Aptive service over a month ago. So far I am not impressed with Aptive and I'm thinking of changing companies again if this bait station issue is not resolved asap.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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stephanie r taing Elk Grove, CA

Aptives representative and technician both were very helpful and knowledgeable. Overall was a good experience and would definitely recommend.

3 years ago

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Angela Perera San Antonio, TX

I sent a request to have a service a few weeks ago because of an ant problem. I never received a call to schedule a visit. Then today a technician came for our quarterly service and serviced our front yard only. He never rang the doorbell to attain access to the back yard. My husband, myself and my two teenage sons are home. So now I still have an ant problem in the back yard and in my house that I have been treating myself and didn't even get a proper quarterly service. Please send another technician to do my whole yard.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lynne mowery Pipe Creek, TX

I really appreciated the technician Eric L. He was courteous and professional. I would like to request him for all of my future visits.

3 years ago

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Rainey M Lake Jackson, TX

Very informative of what treatments they are doing and how the treatment is being done. Great value also compared to other companies!

3 years ago

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Fernando Castro Somerset, NJ

Deorion M did a great job during the service appointment in our property. He sent a nice summary of the service and details about the products used.

3 years ago

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Kathy ,

Mike was great. He explained my services for me. He came back to respray in my basement as I have seen spiders a other insects there since last months spraying.

3 years ago

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Thomas Gorman Richmond, TX

The technician was great-very professional and personable. Wonderful experience. He got the job done in great time considering the heat.

3 years ago

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Geraldine Molina San Antonio, TX

Staff was extremely friendly. Both the salesman and the tech explained the entire proves in detail and accommodated my requests and needs.

3 years ago

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12 Times Better Insurance Plus Kent, WA

Meeting Andrew is why we signed up. He is a fine young gentlemen and represents your company well. The first service went great and we thank you.

3 years ago

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Diane Spinney Jackson Heights, NY

Very pleased with Aptive and all service members. I forgot mr rep’s name from yesterday but he was both courteous and professional

3 years ago

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David Tamez Angleton, TX

Our technician was great! Very courteous and responsive. He worked quickly, efficiently, and without disturbing anyone with his work. Thanks!

3 years ago

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Jeremy Garrison El Dorado Hills, CA

The service was too basic to warrant a $129 service fee. Cobwebs are still hanging in the porch. Wasp nests under the eaves. Minor amount of solution sprayed. Lack luster employee who was there to “check the box”. This is not the service I experienced last year when I signed up. Disappointed...

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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ruby718 Clearwater, FL

The tech was friendly and professional, he listened to my concerns and took care of all of them in a timely manner. Thank you!

3 years ago

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Laura Breaux Houston, TX

I am not sure I have much to say positive about the company yet. We just started with Aptive . I have pictures of what was missed in the treatment today. Premium cost for such poor attention to service.

3 years ago

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Mary Lou Meadows San Diego, CA

Excellent service !!!! Hunter was great as your sales Rep and Ivan was very professional and did a wonderful job. Very impressed.

3 years ago

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Grace Sonner Davis, CA

I am disappointed. My expectation was that my eaves would be free of spider webs and it isn't. The back half of my house still has spider webs. Perhaps I should have walked around the exterior of my house with the sales person to see exactly what would be taken care of. Do I now wait until 7/14 to have the rest of the job completed? I paid by check $109. when he left today. My husband and adult children will think I have been duped by a scam company. If I cancel today do I have to pay you the $150 to get out of the 1 year contract I agreed to yesterday? Please let me know ASAP!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Armando J Cardenas Dixon, CA

Quick and easy and very happy to be able to get uses when ever we need to and also a very friendly company I would highly recommend this company

3 years ago

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Garrett Engelking Bulverde, TX

Jose W, did a fine job, very informative about how the chemicals work. Was careful not to get chemicals around my koi pond.

3 years ago

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SKM Coppell, TX

Knowledgeable technician who clearly explained all elements of the service and wanted to make sure my dogs were safe during the process.

3 years ago

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Janice Brugioni Gig Harbor, WA

The technician was polite, pleasant and informative. Once again the link to award him the small $5 bonus doesn’t work,

3 years ago Edited September 14, 2021

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Chris Jordan Seabrook, TX

Paxton performed a very thorough treatment of my home and without disturbing any of my outside bushes, furniture, etc. I appreciate this!

3 years ago

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Dianne Greenberg Columbia, MD

Douglas T let us know what he was doing and reminded us to keep our dog Coco inside for at least 45 mins after the procedure.

3 years ago Edited September 14, 2021

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David Brown St Louis, MO

It took a week to finally get a technician out here. I was told there would be someone on a Friday waited all Friday no one showed up. Called twice, on Friday, called Monday, Wednesday and Thursday, finally was scheduled for the following Friday. The technician was great, and did an outstanding job! The Customer service group that I talked to over the course of a week left a lot to be desired. I will continue for this year if I continue having issues with their costumer service I will go another way.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Laura S. Gonzales San Antonio, TX

Jose W was the technician that came out. He was friendly and knowledgeable. It was a good first time experience for our pets.

3 years ago

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David Pleasant Hill, CA

Just had my initial treatment and the two gentlemen that came were courteous, efficient and thorough. Extremely pleased with the service.

3 years ago

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LaShandra Shahid Missouri City, TX

The re-service that I received from the two techs today were awesome. They made sure to take care of all the spider webs and wasp nest around my garage area, and back patio.

3 years ago Edited September 14, 2021