Name: Aptive Environmental
Rating: 4.7

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Inna M. Lake Zurich, IL

It was easy to make a service appointment. I appreciate that the technician gave me a call 20 minutes before his arrival and he was very kind to spray all the areas inside the house that I asked him to. Thank you!

4 years ago

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Cathy

Aptive keeps track of my scheduled services and let me know of date of service. Technician was on time and completed service quickly. I am very happy with the results of Aptive Environmental services.

4 years ago

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Jim B Portland, OR

Very efficient and professional. I told him our ant problem seems to have resolved thanks to Aptive. He was very friendly and reminded me that I could call at any time for a retreatment if needed.

4 years ago

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Jimi Tustin, CA

John H was extremely professional and thorough. My only concern is that service was scheduled out 8 days after i called with a concern of spiders both inside and out. As a customer I would like to see a maximum of 3 to 4 days.

4 years ago

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Elaine Hegedus Royersford, PA

Your agent was very pleasant and helpful. He rang the bell to let me know that he was here and, I told him he did not have to let me know when he finished. I could see him working. He did a good job. Thank you

4 years ago

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Alyson W. Converse, TX

I'm Alyson W., Mike S was our service man. This is our first experience with Aptive and Mike did a fabulous job at our home. He professional and respectful. I love him. Thank you...........Aly

4 years ago

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Demi L. Westbury, NY

The job was well done and he was very thorough. He was also very punctual and professional. As first time customer, we are very pleased with the experience and service Aptive has provided.

4 years ago

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Charles Hartland, WI

Courteous, professional service. Explained everything and asked if I had questions. I was impressed by the technicians and how they handled themselves. Nice, professional guys.

4 years ago

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Bruce Salt Lake City, UT

In the past I have asked on the spot for a renewal of the rodent trap contents and a new rat trap. I was told I needed to make a special appointment this time. Not sure why that is so. I want a re-service and a new rat trap placed.

4 years ago

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Diane Strzelinski Holbrook, NY

Kemar’s performance was outstanding! He explained what he was doing and the steps to take after service was completed. A very thorough job in extremely difficult conditions (weather),

4 years ago

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William S. Rochester, MI

Nathan provided our initial service. He was friendly, explained what he planned to do and asked if we needed any special applications. Great and friendly service. Happy I made the switch to Aptive.

4 years ago

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kristin b. Littleton, CO

Our first scheduled appt. was a no-show. When I called to re-schedule, the no-show was just shrugged off by the customer service representative. We had areas that needed treatment in the home and wanted to make sure we were there. Our account was noted to call first. They never called, never gave us a window, etc. My 17 year old daughter was home when the tech came by. Based on their company policy (which is awesome policy) he could not enter our home without an adult present. I called to complaint and it was shrugged off (I will talk to the tech), no other actions, remedies, etc. were offered.

4 years ago

Reply from Aptive Environmental

So sorry to hear this, Kristin. We definitely want to make this right. Please reach out to your local branch as soon as you get a chance. Thanks!

Jul. 19th, 2019

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Ivy Silver Spring, MD

Mr S was very respectful and pleasant. After completing the job, he came and explained what he had done. The sales rep. Mr. B was pleasant and very through with the explanations of the product/services. I appreciate the discount, it is fairly manageable. I look forward to the elimination of the various insects listed.

4 years ago

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Shirley Frisco, TX

The service man Larry was extremely friendly and informative. I opened the door to a huge smile and a friendly hello. He represents the company very well along with have expertise in his field. Well don’t Larry .

4 years ago

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John Lamb Louisville, CO

I was very happy yesterday with Kyle's service. He was prompt, actually earlier than expected, very friendly and professional. The 4 star rating instead of 5 was because previous attempts at communication with Aptiv were subpar but if the service continues as it was yesterday it will soon be a 5 star rating.

4 years ago

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Nancy Gehman Silver Spring, MD

I was told they were coming on Friday but they showed up on Thursday. I was told my address and zip code were fixed but they were not fixed when they arrived on Thursday. They were here such a short time, I am not sure what they did so hard to rate them. I was told that the pesticide was safe for birds and bees and yet I had a sign in my front yard warning people to keep off when I don't even think they sprayed that area (grassy area by the street). I was told they would spray the plants for aphids but they didn't. At this time it seems communication is lacking.

4 years ago

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Ralph Gustafson Lake Orion, MI

Our technician was good, but she said they missed one whole side of our house on the first application and would need to come out to respray with the proper equipment. Nobody has contacted us for this service yet. Can you please contact us regarding this issue?

4 years ago

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Ved Chaudhary

Very happy that Aptive sent a technician Monday morning when I reported infestation in my background on Sunday. The technician was very well prepared for the situation I described and did a great job.

4 years ago

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Jeff T New Berlin, WI

Friendly and did nice work. He was professional. Nothing else to say except that minimum characters is a feature that makes me less likely to provide a review in the future.

4 years ago

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Barbara Stewart Portland, OR

Larry and I have concerns about the number of bait stations used, it seems to be minimal at three (we could only locate 2 of the 3 when we walked around the house). We had 6 bait stations for over a decade and now we are down to half? We feel you are underserving our rat population! The areas around the deck certainly need more coverage, also consider placing stations on the concrete, haven’t had a station walk off the concrete yet. Thanks! Larry and Barbara Stewart

4 years ago

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John Caputo Antelope, CA

The technician was very professional he cleaned up all the cobwebs even the ones in the back of the corner of our backyard he also sprayed I have to leave for the black widows that we've been seeing he's very professional

4 years ago

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wysonda smith

Tech was very nice. I do not understand why the granules dispensary is not used? the techs dip their hand in the dispensary and toss out on the yard with their hand...? Would get better coverage if they actually used the whirly dispenser instead of tossing it out with the hand.

4 years ago

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Dorene Harling Grosse Pointe, MI

I wasn't home to observe the technician, but based on the photos he took, he did a great job. Proof will be in the next couple of weeks if I don't see spider webs and ants. Thanks Aptive.

4 years ago

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bobi lehman Las Vegas, NV

Granted this was the first visit but the tech was very informative and polite. Took care to keep my dogs safe and let me know what he did. Very polite, answered my questions and am very happy with the first visit.

4 years ago

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John Bonafilia Chula Vista, CA

Edoardo was great. He was here when he said he'd be here. He listened to my issues and the addressed them. When he was done he explained exactly what he'd done and what I could expect to see in the coming weeks.

4 years ago

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BarbS Houston, TX

The service technician was excellent. He listened to what the insect problems were and sprayed everywhere requested. He was polite, prompt, and called before he arrived so I would know he was on his way.

4 years ago

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Merrilee Lindblom Lincoln, CA

Great technicians. Especially when you are having a frazzled day. They understand, get to work, stay quiet while babies sleep, and all with understanding smile. No ants anymore!! 🎉 Thank you.

4 years ago

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Jan Menendez St Louis, MO

The expert went above and beyond explaining what he was going to do and how the bugs would respond. He told me how to deal with my pet. I was very pleased with his service. Thank you

4 years ago

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Paul Troselius Minneapolis, MN

The signup process with very easy and the services were well-explained. Joseph came the next day to do the initial treatment and explained everything he was going to do. He was very thorough and very nice.

4 years ago

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Elaine Denver, CO

I had the pleasure of meeting Jordan, the technician, and I was very impressed with his professionalism and work. I feel a lot better knowing I will no longer have spiders in my house and ants outside.

4 years ago

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James J Mazur West Milford, NJ

Today's service rep, Kristin, was very polite and knowledgeable. She listen to my concerns and explained to me exactly what she was going to do. Everything was done thoroughly and to my satisfaction.

4 years ago

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SUDHENDU DASGUPTA East Northport, NY

The technician John explained what he will be doing outside and inside of the house before starting the job. He took time in listening to me and targeted the areas I mentioned. I am happy with the work he did

4 years ago

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Kathie LOVETT Collegeville, PA

Your service tech was wonderful. He was very informative and found nests we did not even see. I am very happy with him.. Hopefully we will have no more bugs. Thank, You Kathie Lovett

4 years ago

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Connie Kannenberg

He was very good at explaining how the bait and traps work. Aptive could not of sent a nicer man out to help us get rid of our mice problem a live by a field and they are always trying to get in.

4 years ago

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Mary Williams Salt Lake City, UT

Justin was very friendly and asked what I needed help with. He asked what I was having problems with and I told him ants and snails. I had previously killed the place where I was having problems with ants. I do not know comprises the routine service as not all things on the list were checked. For example the crack and crevice treatment was not checked along with others. I told him about the snail problem and he said he would treat for snails and yet on the today service list it was not checked. For your service it seems very expensive for what is provided. Justin was at my place about 10 minutes. I have talked to others who have similar service to what you provide and it runs much less than you charge. I would like to stop my service.

4 years ago

Reply from Aptive Environmental

Thanks so much for the feedback, Mary. Please reach out to your local branch so we can make sure you are properly taken care of. We definitely want to make this right.

Jul. 12th, 2019

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Evelyn Davis Round Rock, TX

My tech was great! He asked if I had any special problems, asked if I needed the inside done. Was very polite. I was feeling rotten today and he was very quite and efficient.

4 years ago

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Nithin K Bartlett, IL

Amanda , the Aptive tech who came by today was very professional. Went through the process in detail and patiently covered all areas addressing all concerns discussed. She covered both interior and outside in the same visit.

4 years ago Edited September 14, 2021

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Devin Reed Anaheim, CA

Our technician Brett N, showed up on right time. He was very professional. He was incredibly knowledgeable and everything was explained thoroughly. This company has earned my highest recommendation. 5 stars!!

4 years ago

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Vickie Chonko Rootstown, OH

Will D did a great job! He was so sweet and kind! I hope he gets rewarded for going above and beyond my expectations! He not only took his time but made sure of what I wanted done.

4 years ago

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Leslie Young Denver, CO

My technician Lyle did an excellent job of locating wasps nests that I didn't even realize were there. So glad he removed spider webs as the spider population was noticeably increasing. I look forward to seeing less creatures around the house. Thank you!!

4 years ago

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Maggie Garcia Chino, CA

I can give you 5 stars today! I was very happy with our service and technician, Tyler G. He was friendly, professional and thorough. Please continue to send Tyler to service my home.

4 years ago

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Andrew Bauer Akron, OH

Dan did a great job by walking the place with me so I could show him the active vole area. Dan was extremely courteous as well. With Dan as a representative of Aptive Assistant, you will do well!

4 years ago

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Jack Reynolds Upland, CA

My prior exterminator collected his 6 or 7 rodent traps today' Please be sure you have adequate coverage against rats. The damage done to my Corvette was $1500.00 last time. I think only one trap was placed by your tech.

4 years ago

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Gary A Deerfield, IL

Quick response (within a day). The technician (Tim) was very friendly and professional. He diagnosed the issue quickly, identified where the mice were coming into the house and applied copper mesh to address the problem.

4 years ago

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Susan Portland, OR

The only thing would like is to have an closer approximation of the time the tech is coming rather than just the day, that way I can get my pets inside - otherwise it is all good!

4 years ago

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tj Lorain, OH

The Aptive Rep, Kayla B, was very professional. Kayla went above and beyond in applying the product and with cleaning the entire exterior of the house that had many spider webs. Kayla explained the product and how it works.

4 years ago

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Wayne Berman Gaithersburg, MD

The technician was terrific. He was courteous, friendly, and thorough. He also did a little spraying indoors to combat a minor insect problem. Two thumbs up for Curtis, our tech, and Aptive.

4 years ago

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Pat Witt Las Vegas, NV

Always on time. Chris my technician is always very informative and polite. The service is great. I have never seen any kind of bugs or critters around my house. Very satisfied with this company.

4 years ago

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Kathy Ambrose San Diego, CA

Original sales person Zach was knowledgeable, friendly without being pushy. The technician, Steven was friendly and explained exactly what and where he would be working. He did a very thorough job. Great 1st experience!

4 years ago

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Rachel Walnut Creek, CA

Noone texted to say they were on the way as promised. Luckily my husband was home to put the dogs inside but he had no idea I'd signed up for this or that anyone was coming. service was fine, but there was definitely less communication than there should have been before, and during. The tech just left a reciept- didn't ask questions , or show any signs that this was an initial inspection etc.

4 years ago