Name: Aptive Environmental
Rating: 4.7

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Mleech Massillon, OH

Beware !! We purchased 1 application and subsequent applications were to be approved via telephone. They did two more applications without approval, charged my credit card and refuse to refund.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Mia Federal Way, WA

He tended to our needs, was very positive, and made sure to help us. We appreciate his service!!!

4 years ago

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Mario Garcia San Antonio, TX

I was here the whole day, this technician did not show up to service my home. Customer service rep was not helpful only could reschedule a technician. I dont think I should pay for this quarter. Not happy with the company

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Xavier Ware Edmonds, WA

Like every visit, my Aptive technician was courteous, timely, and did an excellent job!

4 years ago Edited September 14, 2021

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Bruce Hauenstein El Cajon, CA

Ricardo was dressed professionally and very polite, but he did not wear a face covering at the front door.

4 years ago Edited September 14, 2021

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Tracie Bick Puyallup, WA

We were at work and appreciate the detailed notes Mike D left after his service.

4 years ago

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Lyndsay Nelson San Diego, CA

Julian R was very good. He provided education on the treatments inside & outside & did a great job!

4 years ago

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Brittany Adkins Greenwood, IN

Jacob M was wonderful. Very informative and thorough. Explained everything he was doing. -Kim P

4 years ago

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Chris Smith Bothell, WA

Didn't do the back side of the house & patio. It is accessible via the gate on the east side of the house. There's a big spiderweb on my patio door, in fact.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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jack Packard Bothell, WA

Basir did a great job. I was away, but he explained everything to my wife. Thanks,

4 years ago

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chris harvey Sacramento, CA

The technician was very professional, friendly and did a fantastic job! Thank you!

4 years ago

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sheri byersdorf Snohomish, WA

great customer service, always courteous and have always completed scheduled visits.

4 years ago

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don mcknight San Antonio, TX

The overall experience was excellent. On time and complete all tasks in a professional matter

4 years ago

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Vibs Lake Stevens, WA

He was very professional and attentive to our input and took care of the wasps in the bushes

4 years ago

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Alex Baker Lake Jackson, TX

They said they would power wash and clear away the spiders nests on the porch and spray the yard. None of this appears to have been done. Very disappointed and I need to be contacted.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Daniel P Perez San Antonio, TX

Jacob R did an excellent job. He was very professional and respectful. A real asset to APTIVE.

4 years ago

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David Torres jr San Antonio, TX

Joshua B was very knowledgeable about what he's was about the work he was going to perform

4 years ago

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Debra Alice Harp Oceanside, CA

The tech was very friendly, he listened to my concerns and treated those concerns.

4 years ago

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DARREN YEADON Houston, TX

Quick and very informative! Jamaal was very thorough and provided us with a great service!

4 years ago

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Erin MacDhubhain Vista, CA

Omar did a great job. They go above and beyond with excellent and friendly service

4 years ago

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Linda Atkins Tampa, FL

Devon again provided wonderful service. He is very thorough with attention to details.

4 years ago Edited September 14, 2021

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J Michael Harmon Chesterfield, MO

They showed up unannounced, did not treat the inside of my house and billed me for the full treatment. Should have notified me in advance that they were going to be here today.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Shad Edmonds, WA

Horrible. We were charged for the service and am fairly certain no one ever came to our house and provided treatment. Further, we have had more insect issues since we started using Aptive.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Ken Vallier Sacramento, CA

Easy fast service, don't have to be home for service, just make sure all pets are inside

4 years ago

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Tanvir Sra Renton, WA

Great work done by Kina. She was very thorough to look at the places where webs or hives are more susceptible to exist

4 years ago

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Jayanti Patel Lakeland, FL

Terrible services Spray front of home then leaves. No one rings a door bell to open fence gates. Technician calls a day before or same Day before coming. When u call Aptive no one answers call even after 45 min on hold

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Elizabeth Carrillo San Diego, CA

Very happy with our service from Herman today. Very thorough, polite, and professional.

4 years ago Edited September 14, 2021

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Anthony Pirone Pennington, NJ

I had the outside of my home sprayed and the ants that were inside my home left in 2 days.

4 years ago

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Jeff Cohn Stanton, CA

Troy was great, thank you for coming out and helping us get rid of these pesky ants!

4 years ago

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Bobby Jose Sugar Land, TX

Untrustworthy people: Never sign a contract with this company. They will not keep contract timeline/limit, will send falls bills and will not keep the promises offered by the marketing guys.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Donna Presley Lakeland, FL

This gentlemen was great, if any possible way, please continue to send him for each visit, please.

4 years ago

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Nana San Antonio, TX

I like those technicians, but too bad this company’s communicate system is terrible. They said to call back but never happened . So I didn’t know what time they come and also next appointment date ether.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Earnest Muex Florissant, MO

Javon was very friendly and knowledgeable. I felt confident with him being our service pro.

4 years ago

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Debra Buss Everett, WA

I am satisfied with the service so far. The technicians were very friendly and efficient

4 years ago

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Paul Anthony Gonzales San Antonio, TX

Very polite and efficient Great young man very satisfied with his service !!!

4 years ago

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James F. Thompson San Antonio, TX

Dustin was very good. He was polite, professional and and did an excellent job.

4 years ago

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Dpris K Ward Vacaville, CA

He was very friendly and did a good job and took care of the wasp problem at least for now

4 years ago

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Ronald Perry Spring Valley, CA

I sent in a request to have the garage treated for spiders and the technician did not service the garage.

4 years ago

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A.T. Fairfield, CA

You guys came 5 hours early and did a half service. No one has picked up the phone. Not a great company. constant mistakes and reschedule. Find a local exterminator, find any one but Active. 1 out of 5

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Wes Erdman Bradenton, FL

He was not here more than 2-3 minutes, didn't knock to let us know he was here. Just walked up to the carport and turned around and left. Contacted Aptive and reschuled appointment for Tues. Will rate services after then.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Marilyn Williams Florissant, MO

I'm a new customer. Currently, I rate on the hospitality of the service - great.

4 years ago

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chewymoviereviews San Antonio, TX

Nobody came, I emailed the aptive inbox saying I needed to reschedule due to work and no one replied my address is wrong in the system so I don't know how I can get charged without any service being done.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Linda marsh San Antonio, TX

You charged my bank account for a service YOU DID NOT do... no one has contacted me to resolve this .. I had to cancel my bank debit card for fraud . I expect to be Accommodated for the wrong that your company did.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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James Grzella Dumfries, VA

Great caring and friendly service. Very pleased with today’s service. Thank you!

4 years ago

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Albert Rivera San Antonio, TX

The salesman was polite and professional. The technician was equally kind, proficient, and professional.

4 years ago

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Melissa Thomas ,

For the second time I was not notified ahead service - I am not happy at all with your company and feel that you are a fly by night kind of organization. I have never had this kind of non-service.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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perry crottie Purcellville, VA

Carlos was friendly and informative. His professional service was much appreciated.

4 years ago

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BIG JMoney JOHNSON San Antonio, TX

Sebastian was outstanding he explained everything! You got to give the guy a raise ASAP!

4 years ago

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Ashanta Santa Ana, CA

They always aim to please! We had this same technician come out before and he is awesome!

4 years ago

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Esteban San Antonio, TX

The whole process was explained to me in detail from A to Z and easy to understand!

4 years ago