Name: Aptive Pest Control
Rating: 4.6

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Tim Zenchenko

Courteous and prompt service, the technician clearly explained what's being fine and ask the available options

1 year ago

Reply from Aptive Pest Control

Thank you for your feedback! We’re glad the technician provided clear explanations and walked you through the available options. If you have any more feedback or questions, feel free to reach out!

Oct. 3rd, 2024

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Padremark Davio

Every tech that has come by has been amazingly friendly and informative. Terrence has always been one of the best!!

1 year ago

Reply from Aptive Pest Control

Thanks for the fantastic feedback! We're glad to hear that our technicians have provided friendly and informative service. If you need anything else, just let us know!

Sep. 30th, 2024

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Kristie Huerta

I like that the service people always communicate every step of the way and send pictures of what has been done.

1 year ago

Reply from Aptive Pest Control

Thanks for your feedback! We’re glad to hear that our team keeps you informed and provides pictures of the work done. If you need anything else, just let us know. We appreciate your support!

Sep. 26th, 2024

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Sam

Terrance did an excellent job today, covered all the areas I asked about and 10/10 customer service.

1 year ago

Reply from Aptive Pest Control

Thanks for the fantastic feedback! We’re thrilled to hear that Terrance did an excellent job and provided great customer service. If you need anything else, just let us know. We appreciate your support!

Sep. 26th, 2024

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Hector Vega Miami, FL

I keep insisting that I don't need someone to come by every 2 weeks in the snow but it for some reason it isn't understood. The last time I accepted since the contract called for a visit every 3 months and I let the tech in to do the garage. Not happy that I wasn't notified until the day of the appointment

2 years ago

Reply from Aptive Pest Control

thank you for your feedback. We understand how frustrating it can be when services don’t align with your needs, especially regarding scheduling during the winter months. We strive to communicate effectively and appreciate you bringing this to our attention.

Please reach out to us at customersupport@goaptive.com. We’d like to discuss your concerns further and see how we can better accommodate your preferences.

Sep. 23rd, 2024

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Jessica DeBenedetto Highland Lakes, NJ

No one showed up to my house so why was I charged for this service? It’s way too expensive for what you get. And it’s a racket and I wish I would’ve just sent the salesman packing the second. He showed up at my door and as soon as I have the money I planned to cancel for good.

2 years ago

Reply from Aptive Pest Control

We’re sorry to hear about your experience and understand your frustration. It’s unacceptable that no one showed up for your appointment, and we appreciate you bringing this to our attention. We’d like to help resolve this issue. Please reach out to us at customersupport@goaptive.com so we can address your concerns. Thank you for your feedback.

Sep. 23rd, 2024

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Susan Hahn Fredericksburg, VA

After they sprayed the yard, we didn’t have a squirrel, bird, or any small mammals in the yard for months; we did however have mosquitoes!!! I tried to cancel but they kept billing. Impossible to cancel and horrible for the environment.

2 years ago

Reply from Aptive Pest Control

We're sorry to hear about your experience and understand your concerns. It’s important to us that our services are effective and environmentally responsible. We appreciate your feedback regarding the cancellation process and will work to improve it. Please reach out to us at customersupport@goaptive.com so we can assist you further. Thank you for sharing your thoughts!

Sep. 23rd, 2024

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Cindy Miska Princeton, NJ

Benny was very thorough with our service today!!! All critical spots were serviced and dusted. Great photos!!

2 years ago

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Jose De Lemos Flanders, NJ

Garry is very customer focused and professional. Explained all he did and gave attention to details. Great service !

2 years ago

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Janet Papetti

Your service pro, Ja'mere did a excellent job. Notified me of arrival and reported all that was done.

2 years ago

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Jason Gordon (DoubleOGordon) Brooklyn, NY

Juan is a great technician. He explains the service very thorough. Look forward to our next service.

2 years ago

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Anurag Mohanty

Naafee was very helpful in explaining the outside rodent protection and helped in setting up traps inside

2 years ago

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Jane Hwang New York, NY

Professional and explained the treatments in detail. Answered all my questions and sent a post appointment report.

2 years ago

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Mike Sullivan Flemington, NJ

Thorough exterior treatment replaced/repaired mouse traps. Bennie helpful in reviewing some other areas.

2 years ago

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Shamsul Saadi (Sham)

Technician was excellent.Very friendly and knowledgeable. He explained his activities of the day very cordially

2 years ago

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Earl Bream Westfield, NJ

Was scheduled for the afternoon when I would try to make and the guy showed up early in the morning and only swept around the house. I also wanted a spray in the house which I would have directed him to do. One the contract of 9 visits is over, I will never renew nor will I recommend Aptive to anyone.

2 years ago Edited February 9, 2024

Reply from Aptive Pest Control

We're sorry to hear about your scheduling issue and the service you received. It’s important to us that our customers are satisfied, and we regret that we didn’t meet your expectations. Please reach out to us at customersupport@goaptive.com so we can address your concerns and improve our services. Thank you for your feedback!

Sep. 23rd, 2024

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Lisa Bormann Hempstead, NY

Pedro was very friendly and helpful. He asked if I had any questions or concerns & listened to what I said.

2 years ago

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Larissa Gratereaux São Paulo, SP

He took care of the need in all the different areas of the house, listened to our needs and kept us informed

2 years ago

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Nan

He was the most attentive technician we’ve had. He was extremely thorough and we had the best service.

2 years ago

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Christopher Smith Belleville, NJ

Yazzi did an absolutely amazing job when he attended my home. They were polite and very informative.

2 years ago

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Not My Real Name

Aptive is good value for money! Sometimes I see a few bugs around but are generally gone after the service!

2 years ago

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Christine Motyka

Felix, the technician really listened to what I had to say and gave me some useful advice in dealing with pests.

2 years ago

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Teri Salvatore

Aniya was wonderful, very nice, very professional and very thorough! Excellent job 5 stars. Thank you !

2 years ago

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Francisco Munin Kearny, NJ

Technician was very communicative about his arrival and departure. I had a question and he was very helpful

2 years ago

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Joseph Janeczek Hillsborough, NJ

Manny was great. He listened to what I had to say about my ant problem and treated accordingly. Also a nice guy

2 years ago

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Silvino Angeles Towaco, NJ

Very professional service he walked around the house cleaning and putting the liquid against the insects.

2 years ago Edited January 18, 2024

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Phil G Secaucus, NJ

I like that your Tech, TJ informed me ahead of time, he was prompt,courteous and addressed my concerns 100%, thank you.

2 years ago

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#Fun things to do Lawrence, NJ

The treatment doesn’t help, we see lots of spiders , slugs ants and other pests everywhere even the next day after treatment. They say that the treatment includes those pests but it is not effective. The store bought pest control treatments works better than this service. Please cancel the service .

2 years ago

Reply from Aptive Pest Control

We're sorry to hear that the treatment hasn't been effective for you and that you're still seeing pests. We take your concerns seriously and want to ensure you get the service you deserve. Please reach out to us at customersupport@goaptive.com to request your cancellation, and we can assist you further. Thank you for your feedback.

Sep. 23rd, 2024

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Valerie Billard Passaic, NJ

Garry was great, he was friendly and made sure to inquire about our concerns before performing the service.

2 years ago Edited January 9, 2024

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Mark Chapas

TJ was very friendly and helpful. He asked me where else and even explained somethings I had asked questions on.

2 years ago

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Sonia S. Ringwood, NJ

The representative who came clearly explained what he was going to apply to the house for our treatment.

2 years ago

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Joyce Pisani Caldwell, NJ

Always informed when they are arriving, always courteous, always thorough. Highly recommend their service.

2 years ago

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Rich Allen Somerset, NJ

Jason was aware of an existing problem & gave us a new perspective. He went above & beyond helping us out.

2 years ago Edited November 20, 2023

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Anna Villanueva Ota

We were not home, but Alejandro sent numerous photos detailing what he did to keep our house pest-free.

2 years ago

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Paula Obenauer MI

Aptive is a very customer-oriented company. I'm very pleased with this company and the service they provide.

2 years ago

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Kate Florio

Service professional was very helpful letting us know when he'd arrive and what he saw needed to be done. Thank you!

2 years ago Edited November 20, 2023

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Jerry Sandoval Piscataway, NJ

Juan was a terrific person. He took the time to explain the treatment and gave me tips on what to do going forward.

2 years ago

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Davidson Brooklyn, NY

I love the service! Friendly, prompt, and great communication. The pictures from service are fantastic.

2 years ago

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Mitch Dailey

I would rate 0 stars if possible. I signed up for quarterly service and they sent a technician by monthly and charged every time. Their customer service did nothing to resolve the issue when I raised it with them. I ended up canceling and have gone with a local company for pest control in my new home.

2 years ago

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Styles by Seven Hackettstown, NJ

The person was here for less than 5 minutes. Sprayed here and there and left. How is that worth the price you charge and how is that doing anything for bugs, etc. if you’re barely spraying and barely getting all of the areas that you’re suppose to. Didn’t even go near the shed. I was home and saw the whole thing

2 years ago

Reply from Aptive Pest Control

We're sorry to hear about your experience and understand your concerns regarding the technician's visit. It’s important to us that our service is thorough and effective. Please reach out to us at customersupport@goaptive.com so we can address this issue and work towards a resolution. Thank you for your feedback!

Sep. 23rd, 2024

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Rodrigo Palmitano

Horrible company I did not authorize to enable automatic payments and they went and did it with out my approval...there's a reason why I don't have it on auto payments......very angry customer I will be canceling what ever this membership is 0 stars if I could

3 years ago Edited November 8, 2023

Reply from Aptive Pest Control

We’re really sorry to hear about your experience and understand your frustration with the automatic payments. It’s important to us that our customers feel in control of their accounts. Please reach out to us at customersupport@goaptive.com so we can help resolve this issue and assist you with your cancellation. Thank you for your feedback.

Sep. 23rd, 2024

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Milton Bouxin New York, NY

Excellent work,always on time & great personal all times. I’ll recommend it to anyone. Thanks for your service 👍

3 years ago

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Richard Moon Ridgewood, NJ

Not safistifed with the service and feel like im getting cheated. The exterminator sprayed granuals around my house and was in and out in about 3 mins. This is not what I signed up for.

3 years ago

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Cristina M New York, NY

Didn’t come in the AM as noted. Received multiple emails and texts that do not make sense to receive from a timing perspective. Plus are not accurate in terms of direction. And service promised was not done. I still have mud nests on my house. Big ones!

3 years ago

Reply from Aptive Pest Control

We’re sorry to hear about the confusion with your appointment and that the service you expected wasn’t completed. It’s important to us that our communication is clear and that all promised services are delivered. Please reach out to us at customersupport@goaptive.com so we can address your concerns and make it right. Thank you for your feedback!

Sep. 23rd, 2024

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SUGEILY ROSARIO Bloomfield, NJ

Great job and very informative. The rep was very nice and explained what they did and what they found.

3 years ago

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Jayne Kredatus Bridgewater, NJ

I liked the communication before the arrival time as well as the communication afterwards with what was done.

3 years ago

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Erica Murphy West Orange, NJ

They leave detailed descriptions of what they did and photos too so you feel confident the work was done!

3 years ago

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Rim Khawam Westwood, NJ

Second time for the service I can’t really rate it but in general it’s good and looking forward for the results

3 years ago

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Oscar A Fairfield, NJ

I was promised when I made this that spraying for mosquitos was not possible but the spray would help , was told today by the service tech that I don’t get mosquito spray because I was on the “basic “ plan. Mosquitos were always my main complaint! Not happy with this.

3 years ago

Reply from Aptive Pest Control

We’re sorry to hear about the confusion regarding your mosquito treatment. It’s important to us that our customers have clear information about their services. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can improve your experience. Thank you for your feedback!

Sep. 23rd, 2024

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Nancy Alto

Very professional and the tech was sure to notify me when they were arriving and when they were done

3 years ago