Name: Synchrony Bank
Rating: 1.1

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Whitley Dean Whitney, TX

Terrible! Do not bank with them. They don’t tell you all the rules then the freeze your account for 90 days and you can’t do anything but wait for them to unfreeze it!

1 year ago

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Taina Nelson Boynton Beach, FL

Don’t do business with them! They are the worse. They charge unnecessary fees and will close your account and/or decrease your credit limit without warning.

1 year ago

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Taina Fevry Boynton Beach, FL

I dislike their billing and communication policies. They do not inform you of any changes. They can suddenly decrease your credit limit and close your account.

1 year ago Edited April 29, 2022

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Gary Corns High Point, NC

Absolutely the worst in the business. The worst in customer service. They simply do NOT CARE! We have a Lowes.com card through them and they make Lowes look very bad!

2 years ago

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scurryrg Charleston, SC

This is the only bank that cannot download a full year of activity. You can get PDF statements for the last 12 months but only mailed paper statements for earlier.

2 years ago

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Senioragent1 Dallas, TX

Synchrony just closed 7 cards of mine for no apparent reason. All were paid on time and had low balances. I make over 200,000 a year, what is going on with this company?

2 years ago

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Charles Lavery Hickory, NC

The only trouble I've had is using my welcome home card is, I can't use it even with businesses that use Synchrony financing. I don't understand why?

2 years ago

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Shane Gaddy St Louis, MO

Terrible bank to do business with they will close your account for no reason even if you were a good customer and paid off your account there are better banks out there!

2 years ago

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Char Cleveland, OH

I applied for credit card with one thier parent branch. They quoted an incorrect Transunion score; significant under twenty points difference!

2 years ago

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Jennifer Omaha, NE

They are destroying my credit!!! They closed 3 of my accounts out of the blue with no warning!! I dont know what to do,this should be illegal,im devastated

2 years ago

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Henriettedandelion ,

it wasnt totally bad but i was completely disappointed and quitted when i found out i couldnt make online payments.

3 years ago

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Ichsan Basarif

not very helpful, rude customer's service

3 months ago

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VMC PPGC Springdale, AR

Horrible experience with their ai customer support

3 months ago

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Mark M. Janesville, WI

Charge late fees AFTER you pay on time. Do not like this company.

5 months ago

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Scott Hemenway Minneapolis, MN

This company discriminates against disabled seniors by not providing them an easy, effective method to validate their account over the phone.

1 year ago

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Tracy C Pittsburgh, PA

These pricks just took the full balance owed from my account instead of the allowed monthly payment. Is this even freaking legal?

1 year ago

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John Cypress Sugar Land, TX

Fraudulent Billing Activity on credit card account. Bills not received, late charges applied and interest charges on statements.

1 year ago

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Ayal Chicago, IL

The worst bank to use for PayPal credit. I made a duplicate payment by accident and I was told it will take 7-15 days to get a refund. Ridiculous!

1 year ago

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Bluu Woods Kenosha, WI

Your bank sucks you lowered my credit line. I’m closing all accounts through your crappy bank. I hope you go bankrupt. Aholes.

1 year ago

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brian davidson Taylorsville, NC

predatory practices! Closed all of my accounts that was in excellent standing for no reason. Dropped my score over 100 points!

1 year ago

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Laura Bracken Wappingers Falls, NY

Synchrony Credit put me through phone HELL when their "system" suspected one of my charges to look suspicious.

1 year ago

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Steve Las Vegas, NV

A truly horrific business which does not provide and help to their customers and has horrendous customer service practices. Consumer beware!

1 year ago

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Will Creamer Chicago, IL

The absolute worst financial company to exist. Makes paying a bill an impossible task and ruins your credit because of it.

2 years ago

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Janet Dykstra Wilmette, IL

Credit card service is terrible. No notification when card is cancelled due to inactivity. Poor customer service on the chat line.

2 years ago

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Stephen Nicholas Punta Gorda, FL

It is 2022 and there is not a website for their installment loans. You can't manage your installment account online in 2022? Incredible.

2 years ago

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joe

Worst Customer Service Ever!!!! 4 months and still going to resolve a disputed charge and being charged interest doing the promotional period.

2 years ago

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Mary DeLaBarre Colorado Springs, CO

Don't do business with this bank. They will close your accounts with no explanation. Poor poor customers service. Worst bank ever!!!

2 years ago

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Jau 6429 Albuquerque, NM

Synchrony bank representative took it upon herself to change my credit card mid trip leaving my family and I stranded do not trust this bank

2 years ago

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Mark Schwartz Gaithersburg, MD

They have terrible customer service; long waiting time and lots of misinformatin. Good luck dealing with them.

1 year ago

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Jan Petrie Saddle River, NJ

Customer service is abominable!!! Had I known then what I know now I never would have done business with them

1 year ago

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Brittany Pelham, AL

Don’t get involved with them. They close accounts in good standing for no reason! Ruined my credit!

1 year ago

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Ilene to the left Hutcheson

They suck. They rip people off and no one working there has any brains whatsoever.

2 weeks ago

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brian jones Buford, GA

They are untrustworthy. Paid on time every month but still was charged exorbitant interest.

1 year ago

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Devon Braden Rock Hill, SC

Horrible service and even worst customer service never again will I finance anything through them

1 year ago

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Yen Tran Richardson, TX

Poor customer service. Extremely long wait time and manager and rep. are not helpful but rude.

1 year ago

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Marlene Fantano Ridgefield, CT

Customer representative HEATHER is a joke! I will never deal with this joke of a company again!

1 year ago

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Ingrid B Dallas, TX

This bank still lives in the 80's and is not updated whatsoever. Customer service sucks big time!

1 year ago

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Roy San Francisco, CA

Customer service line is useless they dont even know how to help their customer very poor service

2 years ago

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Deb Pleasant Grove, UT

Added activation fee before first bill, reported me overlimit, ruined credit rating.

2 years ago

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Elizabeth Yucaipa, CA

Issues with fraudulent activity of removal of funds without my permission and without my knowledge.

2 years ago

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Lifeadon Chicago, IL

I was called a racial slur and hung up on by a foreigner! And told I owe money they owe me.

3 years ago Edited September 14, 2021

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Betta Bell Brentwood, CA

I can barely give a one star! The customer service is by far the worst. Rude people to deal with.

4 years ago

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Larry Sharnak Boca Raton, FL

Horrible horrible service on their TJX card. Never have had such POOR service

1 year ago

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hilda leon Washington, DC

I pay more in interest fees than paying off my balance. Steal your money.

1 year ago

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Paul doll Cincinnati, OH

This bank is awful. Wait time for customer service is way to long.

3 years ago

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tkofsa San Antonio, TX

the web site is a nightmare phone system is worse

1 year ago

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Marisa Landsverk Appleton, WI

Awful, bad service and website is always down

2 years ago

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Nick Chotta Melbourne Beach, FL

Cash back on purchases and Sam's Club Plus bennefits

2 years ago Edited December 9, 2021

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James F Middletown, NJ

fraudulent fees and interest charges that they charged me.

2 years ago

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saif sadike ,

Very bad service they hang up on me 2 times

3 years ago