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3.2

Overall Score

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Taina Nelson Boynton Beach, FL

Don’t do business with them! They are the worse. They charge unnecessary fees and will close your account and/or decrease your credit limit without warning.

1 year ago

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Taina Fevry Boynton Beach, FL

I dislike their billing and communication policies. They do not inform you of any changes. They can suddenly decrease your credit limit and close your account.

1 year ago Edited April 29, 2022

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Gary Corns High Point, NC

Absolutely the worst in the business. The worst in customer service. They simply do NOT CARE! We have a Lowes.com card through them and they make Lowes look very bad!

2 years ago

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scurryrg Charleston, SC

This is the only bank that cannot download a full year of activity. You can get PDF statements for the last 12 months but only mailed paper statements for earlier.

2 years ago

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Senioragent1 Dallas, TX

Synchrony just closed 7 cards of mine for no apparent reason. All were paid on time and had low balances. I make over 200,000 a year, what is going on with this company?

2 years ago

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Charles Lavery Hickory, NC

The only trouble I've had is using my welcome home card is, I can't use it even with businesses that use Synchrony financing. I don't understand why?

2 years ago

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Shane Gaddy St Louis, MO

Terrible bank to do business with they will close your account for no reason even if you were a good customer and paid off your account there are better banks out there!

2 years ago

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Char Cleveland, OH

I applied for credit card with one thier parent branch. They quoted an incorrect Transunion score; significant under twenty points difference!

2 years ago

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Jennifer Omaha, NE

They are destroying my credit!!! They closed 3 of my accounts out of the blue with no warning!! I dont know what to do,this should be illegal,im devastated

2 years ago

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Henriettedandelion ,

it wasnt totally bad but i was completely disappointed and quitted when i found out i couldnt make online payments.

3 years ago

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Ichsan Basarif

not very helpful, rude customer's service

3 months ago

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Review Source

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VMC PPGC Springdale, AR

Horrible experience with their ai customer support

3 months ago

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Mark M. Janesville, WI

Charge late fees AFTER you pay on time. Do not like this company.

5 months ago

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Scott Hemenway Minneapolis, MN

This company discriminates against disabled seniors by not providing them an easy, effective method to validate their account over the phone.

1 year ago

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Tracy C Pittsburgh, PA

These pricks just took the full balance owed from my account instead of the allowed monthly payment. Is this even freaking legal?

1 year ago

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John Cypress Sugar Land, TX

Fraudulent Billing Activity on credit card account. Bills not received, late charges applied and interest charges on statements.

1 year ago

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Ayal Chicago, IL

The worst bank to use for PayPal credit. I made a duplicate payment by accident and I was told it will take 7-15 days to get a refund. Ridiculous!

1 year ago

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Bluu Woods Kenosha, WI

Your bank sucks you lowered my credit line. I’m closing all accounts through your crappy bank. I hope you go bankrupt. Aholes.

1 year ago

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brian davidson Taylorsville, NC

predatory practices! Closed all of my accounts that was in excellent standing for no reason. Dropped my score over 100 points!

1 year ago

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Laura Bracken Wappingers Falls, NY

Synchrony Credit put me through phone HELL when their "system" suspected one of my charges to look suspicious.

1 year ago

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Steve Las Vegas, NV

A truly horrific business which does not provide and help to their customers and has horrendous customer service practices. Consumer beware!

1 year ago

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Will Creamer Chicago, IL

The absolute worst financial company to exist. Makes paying a bill an impossible task and ruins your credit because of it.

2 years ago

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Janet Dykstra Wilmette, IL

Credit card service is terrible. No notification when card is cancelled due to inactivity. Poor customer service on the chat line.

2 years ago

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Stephen Nicholas Punta Gorda, FL

It is 2022 and there is not a website for their installment loans. You can't manage your installment account online in 2022? Incredible.

2 years ago

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joe

Worst Customer Service Ever!!!! 4 months and still going to resolve a disputed charge and being charged interest doing the promotional period.

2 years ago

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Mary DeLaBarre Colorado Springs, CO

Don't do business with this bank. They will close your accounts with no explanation. Poor poor customers service. Worst bank ever!!!

2 years ago

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Jau 6429 Albuquerque, NM

Synchrony bank representative took it upon herself to change my credit card mid trip leaving my family and I stranded do not trust this bank

2 years ago

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Mark Schwartz Gaithersburg, MD

They have terrible customer service; long waiting time and lots of misinformatin. Good luck dealing with them.

1 year ago

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Jan Petrie Saddle River, NJ

Customer service is abominable!!! Had I known then what I know now I never would have done business with them

1 year ago

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Brittany Pelham, AL

Don’t get involved with them. They close accounts in good standing for no reason! Ruined my credit!

1 year ago

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brian jones Buford, GA

They are untrustworthy. Paid on time every month but still was charged exorbitant interest.

1 year ago

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Devon Braden Rock Hill, SC

Horrible service and even worst customer service never again will I finance anything through them

1 year ago

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Yen Tran Richardson, TX

Poor customer service. Extremely long wait time and manager and rep. are not helpful but rude.

1 year ago

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Marlene Fantano Ridgefield, CT

Customer representative HEATHER is a joke! I will never deal with this joke of a company again!

1 year ago

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Ingrid B Dallas, TX

This bank still lives in the 80's and is not updated whatsoever. Customer service sucks big time!

1 year ago

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Roy San Francisco, CA

Customer service line is useless they dont even know how to help their customer very poor service

2 years ago

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Deb Pleasant Grove, UT

Added activation fee before first bill, reported me overlimit, ruined credit rating.

2 years ago

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Elizabeth Yucaipa, CA

Issues with fraudulent activity of removal of funds without my permission and without my knowledge.

2 years ago

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Lifeadon Chicago, IL

I was called a racial slur and hung up on by a foreigner! And told I owe money they owe me.

3 years ago Edited September 14, 2021

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Betta Bell Brentwood, CA

I can barely give a one star! The customer service is by far the worst. Rude people to deal with.

4 years ago

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Larry Sharnak Boca Raton, FL

Horrible horrible service on their TJX card. Never have had such POOR service

1 year ago

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hilda leon Washington, DC

I pay more in interest fees than paying off my balance. Steal your money.

1 year ago

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Paul doll Cincinnati, OH

This bank is awful. Wait time for customer service is way to long.

3 years ago

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tkofsa San Antonio, TX

the web site is a nightmare phone system is worse

1 year ago

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Marisa Landsverk Appleton, WI

Awful, bad service and website is always down

2 years ago

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Nick Chotta Melbourne Beach, FL

Cash back on purchases and Sam's Club Plus bennefits

2 years ago Edited December 9, 2021

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James F Middletown, NJ

fraudulent fees and interest charges that they charged me.

2 years ago

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saif sadike ,

Very bad service they hang up on me 2 times

3 years ago