The main focus of Synchrony Financial is establishing financial relationships between select sellers and buyers. After studying businesses with private label credit cards, like Walmart and Amazon, Synchrony Financial has been able to perfect their services and offerings, working with businesses and retailers to provide customers with hassle-free credit cards.

Instead of using Synchrony Financial's cards to purchase big ticket items, they are used to finance small purchases and future purchases, based on customer's available credit. Synchrony finances those purchases through Synchrony Bank, insured through the FDIC which means that your money is protected and that it is a safe bank.

Continue reading for pros and cons, and Synchrony Bank reviews.

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The Good

Online Help
High Yield Savings Account
Certificates of Deposit (CDs)
Money Market Accounts

Online Help

Synchrony Financial has a very helpful website. There is relevant information on it for everyone they work with. For businesses, Synchrony offers services through their business center, through which merchants can approve new applicants or access established accounts. The business center is also where credit limit increases are processed and payment options are selected. Using data from consumer purchasing patterns, merchants can develop sales that attract their customers.

For customers with personal accounts, Synchrony has a tool that allows you to compare Synchrony's annual percentage yield (APY) rates compared to dozens of other U.S. based banks. You can look at how much interest your money would make in a high-yield savings account, a money market account, or a certificate of deposit (CD). This tool allows you to see which rate will be the best according to the number of months you plan to have your money in the account.

For any of Synchrony Bank's accounts, you can manage your money directly from the Synchrony mobile app.

High Yield Savings Account

The high yield savings account from Synchrony Bank offers an interest rate of 2.15 percent APY no matter the balance in your account. This is one of the best interest rates among online savings accounts.

There is no minimum balance and no minimum deposit to start your account, and consumers can access their cash online, by phone, or via ATM. However, this account does not allow checking (writing checks).

Certificates of Deposit (CDs)

Certificates of deposit (CDs) with Synchrony Bank require a $2,000 minimum deposit. CD terms range from 3-60 months, and a three month CD will earn a 0.75 percent APY - the longer the CD (the more months), the higher the APY. A 60 month CD will earn 2.80 percent APY. After the minimum deposit of $2,000, your interest rate does not increase based on your deposit amount.

Synchrony Bank's CD rates are competitive compared to other banks, and individual retirement account (IRA) CDs are also available, an offering that is not true of all online banks.

Money Market Accounts

A money market account with Synchrony will earn a 1.20 percent APY. This account has no minimum balance, no minimum opening deposit, and no monthly service fees. It provides greater access to and flexibility with your money than Synchrony's savings accounts. With this account, you can write checks and make cash withdrawals online, by phone, or via ATM.

A money market account is a mix between a checking account and a savings account, and is a great option for when you want to earn interest on your cash, but don't want to tie up all your money. A retirement account option, an IRA Money Market Account is also available. Due to federal regulations, you can only make six withdrawals or transfers per month from a money market account.

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The Bad

Issues with fraudulent activity
Inaccurate Statements
Customer service

Issues with Fraudulent Activity

Even though Synchrony Financial offers very attractive products to their customers, there is a pattern of reviews complaining about fraudulent activity.

Some customers report that they were overcharged interest in their credit card accounts. This usually happened to customers who were ending a purchase and had only one payment left to make. Upon making a payment or receiving a statement, they found that they were charged additional interest for the entire amount of the purchase or far more than what was owed.

Inaccurate Statements

Some customers have received inaccurate bank and credit card statements. This of course would result in an accusation that a customer owed more money than they actually did. One review stated that a phone call was received about a "missed payment". When the customer proved to them that he had made the payment, they sent him a letter in which they acknowledged the payment, but the ending balance on the letter did not show the deduction of that payment.

There have also been scenarios in which accounts were cancelled without permission or prior notice, especially when there had been a time period of inactivity. These accounts were not delinquent and the period of inactivity was not very long.

Customer Service

Synchrony Financial has many customer reviews that report poor customer service. Common complaints include incorrect addresses and phone numbers on accounts, inability or refusal to return phone calls on unresolved issues, locking customers out of their accounts, being put on hold for extensive periods of time, and no follow up after customer representative states there would be such, in order to reverse clerical errors.

If you pay off your account early, Synchrony Financial may not view this as being in good standing. Instead of receiving a statement to close out the account, several customers state that they were charged additional interest fees, late fees or amounts. The effected clients experienced adverse credit scores and reports. This terrible customer service makes online banking with Synchrony very difficult.

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The Bottom Line

If you choose to work with Synchrony Bank, you can expect reliable online and mobile banking and great interest rates. Synchrony Bank has great interest rates on several of its accounts and multiple ways to withdraw money and contact customer service. However, it has a reputation for overcharging. Customers complain about having to deal with fraud charges. Ironically enough, Synchrony Bank customers who decide to pay their accounts of early might want to retain a lawyer, because instead of maintaining a good credit score, they in fact may be penalized with late fees and a hit to their credit score.

Synchrony Financial looks good on the surface, but is lacking in the areas where it really counts. Customer service is not reliable and many customers have reported difficulties getting in contact with and working with Synchrony's customer service representatives. For more information, see our Synchrony Bank reviews below.

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User Reviews

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1.1

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716 Reviews

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Sarah Hartzog Delta, UT

Synchrony took out a $36,500 loan in my name that I never approved. I have asked for the original loan paperwork and they never provide it. This has been going on now for two years. Shame on you Synchrony. I am a disabled combat veteran who had perfect credit before you got ahold of me. I was approved for a VA home loan, and now because of Synchrony ruining my credit, I am stuck in a home that is not set up for my disabilities and I am getting hurt all of the time. This company should not be in business. They have continually broken laws and their customer service is horrible. Don't use this fraudulent company.

13 hours ago

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Marty Remillard

This company is behind the multi chain stores such as Beals, Lowes, Credit Care Credit Card. They lie, without warning they just shut off you card even with a zero balance for inactivity for 12 months, then with another card with them they reduce your credit limit, which then reduces your credit score as a result of both those actions which results in a tumbling effect on all your other credit cards cause your credit score to drop further. I went from a score of over 740+ down to a 665 because of them.

1 day ago

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Bill Waldorf Knoxville, TN

If I could give them zero stars, I most definitely would. You would think that the CEO of the company would care enough to actually read what customers have to say about their experience with the company. I have an exceptional credit score that I have worked hard to maintain. I just opened an account with Discount Tires simply because they offered 12 months zero interest and it came with a $2,500 credit limit (which pretty much anyone who breathes can get). I wanted to get a second set of tires for my wife's car and requested a credit limit of $5,000 which was declined! What's ironic is that I have an amazon account through synchrony with a credit limit of $20K and Belk stores for $10K. You can't speak to anyone to actually override the algorithm. They just told me I would receive a letter in 7 to 10 days explaining why. Do you really think I care why? I can easily pay for the tires in cash, I just like using 12 months free interest and holding on to my cash anytime that's an option.

2 days ago

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Mike Hunt Tampa, FL

Synchrony bank automatically enrolled me in auto payment without my authorization after having the credit card for over a year. As I do monthly, I scheduled an online payment. Today I find out that they took two payments out of my checking account causing overdraft. I contacted the bank and was advised they can send me one of the payments (by check in mail over 2 weeks) but refused to reimburse my NSF fees. I demanded a manager and was told one was not available, but I would get a call back some time over the next 3 days. Worst bank I have ever dealt with; they literally stole money from my account.

5 days ago

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Sherrie Echarte' Tempe, AZ

PEOPLE guard your digital wallet with this bank. Twice I had issues with charges being placed on my account that were not mine. They fixed the 1st issue by opening up a new account, only to have more charges accrue. This was raising my blood pressure; I just paid off the accrue purchases and closed the account all together. You can't rely on this institution to protect your credit or to manage any account; they all seem to be going off a script which is apparent and they have little children answering their phone calls. It is best to GET OUT while you're ahead. Synchrony I Am not responsible for any charges that comes through after 11/27/23 because the account is closed. This has been a PSA!!!

1 week ago

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Glen Koedding Middletown, NJ

I am deeply dissatisfied with my experience with Synchrony and their Credit Security Service. In April 2021, I opted for a financing option for my new Air Conditioning system, and it has turned into a nightmare. Automatic monthly payments of $285 were set up, and I recently discovered an unauthorized balance of $4,268.37 on November 13, 2023. Shockingly, Synchrony had enrolled me in their Credit Security program without my consent, charging an outrageous $159.5 monthly fee—more than half of my original loan payment. This fee accrued interest at 26.99%, resulting in an unjustifiable balance. When I contacted customer service, they claimed I had "opted in" during the loan application, a fact that was never clearly communicated. Despite my objections, they offered only a partial refund of $1,785.89, insisting I bear responsibility for the remaining $2,482.48. This resolution is unacceptable, as I never willingly enrolled in or desired the Credit Security Service. Paying the contested $2,482.48 under duress is my only option to avoid further interest charges. I urge others to be cautious when dealing with Synchrony, as their unethical practices have had a severe impact on my financial well-being. I've filed a complaint with the Better Business Bureau and requested an investigation with the NJ Department of Banking and Insurance to address potential deceptive practices. Consumers deserve transparency and fairness, neither of which I experienced in this situation.

1 week ago

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Christopher Boyum Buffalo Lake, MN

Had 2 new egg cards threw them Both ended uip never being used because syncronys system wont communicate with the website. When talking to Synchronys customer support they tell me that their is a way to fix this and that New Egg Knows about it. I am a regular at Newegg and their customer support is great. They say there is no such thing and that The issue is on Syncrony's end. After back and forth I closed my care Credit and my brand new not 1 day old newegg account and will not be returning to such an incompetent company. These companies using them for their store cards should highly reconsider as they are losing money over synchrony incompetence.

1 week ago

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Devon Velasquez (Dev) Idaho Falls, ID

I haven't had any of the difficulties others have with their phone customer service, they've been polite and helpful there. However they can be overly persistent with their collections calls and my biggest gripe, and it's a big one, is that their website is absolutely miserable to use. None of their "features" to do things like recover your account number work at all, they don't make it clear at all what information they need, their captcha verification sometimes takes 10+ attempts.

2 weeks ago

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Nikki R San Jose, CA

If I could give zero stars, I would do so. I have two credit cards with them that have never been paid late or had any issues. One had a 5% utilization and the other had a 40% utilization. They have just lowered my credit limit on both cards drastically, and now I have 100% utilization on both, which has dropped my credit score. I have had these cards with them for over three years and have had absolutely no issues with payments to them. DO NOT use them. There are so many other credit card companies that will not do this to their credit card holders. I will be closing both of my cards with them asap.

3 weeks ago

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Kalani Odum

They have repeatedly pulled payment from my bank account just to turn around and return it causing me to acquire a late fee despite there clearly being enough money in my bank account and the appropriate amount due taken. This happened enough times that it closed my account. I was told to keep my account current to pay a WEEK before the due date because the processing time for payments can be up to five days. What other credit card company does this?! I’ve never had issues making my payments the same day as the due date for any other card company and have excellent payment history but Synchrony has been an absolute nightmare. I have called customer service and asked for a supervisor to which I was told I would receive a call back and then another time told I would receive a correspondence in the mail. Neither happened. If the choice comes to Synchony bank vs another AVOID AVOID AVOID. This return payment issue feels like a scam to get more money out of its customers from late fees and is highly unethical.

3 weeks ago

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J.P. Rutledge Elgin, TX

It is nearly IMPOSSIBLE to get a straight answer from their email support. Most of their responses appeared to be copy-paste responses quilted together in an attempt to provide a qualified reply. Nothing gained from any of my interactions from them and each response came from a different agent that would often contradict the response of a previous agent. Eventually they provided a phone support number to call. It kept trying to offer my pre-recorded "solutions" and refused to allow me to talk to a live agent until it ran through all their other offered options. The automated phone support line was horrid until I eventually got to the phone agent who was able to discuss and understand my issue.

3 weeks ago

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G R

The ability to use Care Credit is wonderful; however, the app and site are poorly designed. Often the wrong amounts are showing in fro-downs and the ability to change autopay is not apparent. I requested that Customer Service inform the technical team of the various areas where information is not updated; they offered to transfer me to that group. It is not my responsibility to do their job.

1 month ago

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Joe Bloseph

Paid an overcharge immediatly. Family Tragedy. These computer controlled puppets will not restore credit limit for 3 weeks. Your eBay "Mastercard" are done. Closing account, waiting for the snail trail website.

5 days ago Edited December 1, 2023

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Paulina Rueda Watertown, MA

They are the kings of being sketchy and fraudulent practices to charge as many "late fees", "fee/fa feees", "just cause we want to fees".. EVERY time Ive purchased something that requires synchrony bank I have issues w them... AVOID THEM AT ALL COSTS!

1 week ago

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Mick Syed Conroe, TX

Worst customer service ever. I made the payment on a new account too early and scheduled the recurring payment from my bank on a monthly basis. Their system ignored that first payment and charged me a later for all payments there after! I only realized this when I received a past due notice in mail for a payment that was scheduled. Customer service was of no help stating there is nothing they could do about the situation, it is just the way their system works.

2 weeks ago

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Chad Marusak Bedford, TX

My payments have been made timely for over 1.5 yrs, I am ahead two months on payments, they closed my account and for three months have been reporting negative remarks (SINCE /8/2023)or showing late payments even though I am two months ahead EVEN ON THEIR RECORDS per their customer service , I had auto pay and they still hit my acct many months showing that I made 2-3 payments a month 14 payments in 9 months) on my bank statements, this place is far from correct in any business practice and is very shady!!!. DONT WASTE YOUR TIME

2 weeks ago

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Shelly Douglasville, GA

I’m nearly 70 and only my Social Security to depend on. I am in poor health with heart disease, osteoporosis etc. Without notice, they cancelled 2 zero balance credit cards. One card I used in case my car broke down and one for my dog and cats vets. I was never late with payments and had paid off over a year ago. I only kept them for emergencies. Then, yesterday, they took away my available credit of over $5,000 and closed my Lowe’s Credit Card. Never a late payment and, again only used if an appliance broke down or my mobile home needed repair material. Now here I am, totally alone and without transportation because my car broke down in May and Synchrony had closed the account so I can’t afford the nearly $1500 to fix it. My 14 year old dog suddenly became ill and I had no way to get to the vets nor money to pay the vet since they had cancelled that card also in May. My little dog died this September. Please don’t say I should have called Uber because I don’t have the cash or know how for that. They are so heartless and never once reached out to me about anything. I could understand if I missed payments or something, but nothing could be further from the truth. Thanks Synchrony for probably ending my life prematurely because I’m anxious and panicked about my future.

1 month ago

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M Criss North Olmsted, OH

Synchrony Bank recently closed 3 of my accounts with them and this decision was completely unwarranted. I had two Guitar Center cards and one Levin Furniture card. I found out about this through a push notification with Credit Karma. I am more so concerned about the Levin account. I called into customer service and the first representative I spoke with was extremely rude. He told me a letter was sent to me and he read the text of that letter. He eventually hung up on me. The reasons for my closure is completely bogus. I understand I agreed to their terms and conditions upon opening the account, but that doesn't mean I can't dispute their decision. I called back in and spoke with a friendly rep who transferred me to a supervisor. The supervisor told me it is impossible to reinstate my account, although reading some of the other complaints here it seems they did reinstate other accounts for people. She gave me the corporate address to which I mailed a letter. I also filed a complaint through the chat system on their website. They sent me an email a few days letter with another letter that basically said the same thing as the first one. It was a do not reply email address so I couldn't send a response back. I have made every single payment on time for all 3 accounts that were closed, I had these accounts for years! It's no wonder why these guys have a 1.9 BBB rating. Closing your customers' accounts for bogus reasons is terrible customer service. I will consider my complaint resolved when all 3 of my closed accounts are re-opened. Until then, I will continue mailing letters and filing complaints with customer service.

1 month ago

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Cuban Queen Fort Lauderdale, FL

I just recently received an email that they would be lowering my credit line with Amazon. They also lowered my credit line with PayPal which lowered my credit score,because now it seems like I'm using the majority of my credit line. I have never stopped paying my cards and my accounts are in good standing. I realize that they're doing this quite a bit and this makes me feel that I'm not valued as a customer. I will pay them off sooner than later and never use any credit card with Synchrony bank!! They need to take certain things into consideration when dealing with good customers such as myself!!

1 month ago Edited October 24, 2023

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Tracy Greer

I will never do business with this company ever again! I have 3 accounts with them. I forgot about a payment on one account but the other three were in good standing and it was paid off then they lowered the credit limit on all three accounts although three of them were in good standing. This action increased my credit utilization because they lowered my credit limit on all accounts and my credit score suffered. Synchrony got to go! Capital one is the best! Excellent customer service and they never give me a hard time ever. I'm closing synchrony credit cards and be done with them! I would rather to put zero star but there's no option so one star it is!

1 month ago

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Michael Bower Okeechobee, FL

Synchrony Bank has the worst customer service of any bank I have ever dealt with. I am remodeling my kitchen and it is a very expensive project. I went through Lowe’s to schedule the orders and labor for installation. I applied for a Lowe’s credit card issued by Synchrony Bank. The credit limit was way less than I needed, so I pulled money from savings and mailed a large check to synchrony bank to cover my entire project. Synchrony applied the payment to my account, then closed my card a few days later, stating in a letter that they through the large payment was an attempt to defraud the bank. What a load of hogwash! I simply wanted to make ONE payment to the card tho cover my whole remodel instead of making multiple payments over and over. Synchrony Bank flipped out as if the concept or situation had never happened before in the history of mankind. I called their customer service multiple times and used the chat feature also many times, but they always said either the check is in the mail or your account will be reviewed tomorrow. It was always tomorrow, not today. I feel disrespected and ignore by this bank. I have explained myself over a dozen times but nobody at the bank cares. It has been over a month now and they still will not release my funds. I even emailed the CEO Brian D but he did not respond personally. A rep from the executive team called me once and left a voicemail, but several attempts for me to reach back via phone have been unsuccessful. Anyone with issues with this bank or any other should file a complaint at the Consumer Financial Protection Bureau website. That agency handles consumer complaints. Synchrony bank email format is first name.lastname at synchronyfinancial.com. It is doubtful anyone will actually try to help you. They really do not care about their customers.

1 month ago Edited October 17, 2023

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Dylan Liebhart Shanghai, SH

I have a Lowe's card through Synchrony. We made a purchase of just under $10k for a fence install through Lowe's. The deal was supposed to be a 120 month payment plan of 9.99% interest a month, which would equal out to be about $94/month. Lowe's completely botched the installation process and we ended up not getting our fence until about 4 months after the project was supposed to be finished. During this time we contacted Synchrony and explained that the fence hadn't been installed and we weren't going to make payments on a purchase that we didn't even have. Synchrony was supposed to dispute the payment, and we were supposed to have no charges or interest until the fence was done. The fence gets done and Synchrony asks for our first payment, which is now $800 despite our previous agreement. After what seems like a dozen calls to Synchrony, the payment wouldn't get changed. We bit the bullet and paid the $800. The first payment after the $800 charge came due, and Synchrony was now asking for $300 a month. The first call to Synchrony said that the payment was so high because the interest was now 28%! We were making a minimum payment of 1% of the principal and and 28% interest on the entire purchase. What didn't make sense to me was that after the $800 fee we had paid over $300 off the principal on the loan. So, how was the payment now $300 when the loan's balance was now lower than the original financed amount? What changed? I called Synchrony to find out what happened. Turns out, when they disputed the original charge, they removed the ENTIRE purchase from the credit card. This removed the financing option that we had agreed to upon signing the loan. Then, after removing that purchase they put it back on the card as a regular purchase, cancelling out that financing option and assigning us a 28% APR. I called Synchrony again, and they said that this is fixed and the original financing is now back on the loan. It should take effect within 2-3 billing cycles. So for now the payment is $300 and I just pray that it will go back to normal. Due to the project installation failures, I'm never setting foot in a Lowe's store again. Due to the financial headache, Synchrony is never getting another dollar from me after this card is paid off.

1 month ago

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Danisha Lee Atlanta, GA

I started with a $650 limit. The account has been paid on time since having it. Later I recieved a letter saying that the account limit was dropped to $240. I've decided that this is not a card worth having. I'm paying out ASAP and closing it out.

2 weeks ago

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Pam Hawthorne, CA

Synchrony bank lowered my credit on my cards because I had one late payment on one acct. the other accounts were in good standings causing my credit score to drop. They also closed an acct without my knowledge. DO NOT USE THEM.

2 weeks ago

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Karla Avila Chicago, IL

I have four credit cards with synchrony bank zero balance on three of them. Despite that and having a good credit score. They have decreased my credit limit on all 3 cards without notice. Of course this brought down my credit score some. Thankfully, I don’t have a large balance with them . They are notoriously awful.

3 weeks ago

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chris Tedder Wilson, NC

If I could go lower than one star I would, beware they will lower credit limits and cancel cards for no reason, therefore while maintaining a excellent payment history, it’s bumps ones credit score to hell. NOT RECOMMENDED AT ALL ! GET A REAL CREDIT CARD IF POSSIBLE, WITH A REPUTABLE BANK.

4 weeks ago

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Judy Puente Las Vegas, NV

I opened a Care Credit account in 2020. I had surgery and was paying it back and have never been late. In September I had a dental emergency and used the card with deferred interest for a year. I wanted to know how that works since I noticed you could not separate payments for the two Care Credit accounts. One person told me that they could not allocate payment and another told me that when I make a payment that it would pay the first of 313 and the 170 would go to the dental and to do it online. So last week I went on line to pay, and the website said that it did not go through try again, so I did and it again said it did not go through so I did it again and it said it did not go through. I called the automated and made a payment on the phone. Then I checked the account and saw that I had several payments processing and called and was told that it had to go through and that once they did they would send me a check for the over payment. I didn't want that much money taken out of my account so I put a stop payment with my bank. Today I took that stop payment off and called Care Credit/Synchrony bank to get a payment allocated and found out that my account is closed. I had never been late, all kinds of notes were in my account from the MANY times I spoke with their reps. The rep told me that it was because of the stop payment. I'm so frustrated. I didn't want to wait for them to mail me a check because the rep told me it takes a while. The closing of the account is automated so there is no reversing. Their website malfunctioned and now I'm penalized. I heard so many different stories on how to deal with my account and trying to make the payments on the two transactions from the reps. They are not consumer friendly and my credit will take a hit because of this situation. I'm so FRUSTRATED!!!

2 months ago

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Mark Strecker

I have had several accounts with Synchrony bank, all my experiences have been horrible. They will arbitrarily lower your credit amount or close your account, even if you have been 100% on time, and pay off your account. They claim that Trans Union is reporting that we have too much dept, high balances, and little credit. However the opposite was true with us. We have an 830 Fico Score, our credit report with Trans Union shows we have $100,000 available in revolving available, less then 5% in balances on that credit. They are liars, untrustworthy, the worst bank I have ever worked with in 50 years. DON'T USE THEM!!

2 months ago

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jan dance Eagle River, WI

This is by far the worst bank I have ever dealt with. They "lost" a large deposit that was transferred to my High Yield Savings account from another bank. I called Synchrony every day for 5 days and got switched from one inept and rude "customer service" agent to another, including four different managers. The worst one was "John" who literally screamed at me over the phone. I finally had to get two federal banking overseers to step in. They unlocked my account then relocked it one day later so I still can't transfer my remaining money out of there which is all I want. My struggle with Synchrony is still not over. I strongly suspect some internal fraud. If you decide to get involved with Synchrony do two things: Send them a notice Refusing Arbitration or you will lose the ability to participate in a Class Action Lawsuit. This must be done within 45 days op opening your account. The address is buried in their electronic agreement, almost at the end because they don't want you to see it. It is a PO Box in Dallas. The second thing is to take a screen shot daily of your transaction page. Several times I had a deposit credited then disappear and the only proof I had was the screenshot of my account page which included the ACH tracking number. You will need that proof. My best advice is don't get involved in any way with Synchrony Bank and if you are, get out now, whatever it takes. I have a feeling they will be in the news soon, along with Silicon Valley Bank and Signature Bank. This was the worst financial decision of my life. You've been warned...

2 months ago

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Extinguisher Graffiti Oklahoma City, OK

9/21/2023 first time getting this card form sams club I bought a washer and dryer for 800 and I set up auto pay so they auto pay took the 29.00 minimum balance which I didn't know I went ahead andpaid 100 plus the 3.95 fee then a week later I got a interest charge for 35 then I called them and told them what was going on I was muted for 20 minutes called them back lady laughed in my face and said she was sorry for her colleague performance then said she would take a look came back said everything was was fine. Today I looked I have an interest charge and late fee which I don't understand I paid on time and everything the so I called lady name Marie helped me and said I needed to pay 900 due to interest if I only pay the required it's 25-35 on top of what you paid on interest "it's not satisfying the bank" that's what the lady responded who in the life has 900 laying around top of what you already paid. They want the full payment if you pay the minimum it's just to keep the credit card active. So now I'm out about 1100 stay away these guys are worse then scammers

2 months ago

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William Wilson Atlanta, GA

Minimum payment calc is intentionally designed to insure 0% interest promotions aren't paid in time so they can hit you with usury levels of deferred interest. An honesty company would set the minimum to insure the customer pays the full amount before the due date but Synchrony doesn't want you to pay it off on time. That's their whole schtick: Slap people spending $1,000 with nearly $1,000 in deferred interest charges if they don't insure the balance is 0 by the end of the contract term. It's a great deal for me since I make sure they paid off but people who don't understand are getting screwed when they buy something for 0% interest financed by this bank. This reflects poorly on Lens Crafters, Guitar Center. JC Penney, PayPal Credit, and other's fronting for Synchrony Bank.

2 months ago

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Justin Arnold Columbus, OH

I financed Clear Correct retainers (orthodontics) through my dentist and unfortunately they were partnered with this bank. My experiences with this bank have led to general research and discovery of what a lot of you already know. Much of what's already been stated by others is the experience I've had with them as well: * Technically deficient website and processes that lack acknowledgement of being in the 21st century * Website is designed to be frustrating and hard to use * Overcharged interest at the time of promotional expiration * Customer service is inadequately trained and unprofessional; I was hung up on several times * They will rerun your credit as often as they want, negatively impacting consumer credit scores * They will close cards without communication or reason, negatively impacting consumer credit scores * They will reduce your credit limit below your balance, negatively impacting consumer credit scores In my case, after paying off ~50% of my original balance, the promotional rate expired and I was hit with interest charges totaling ~45% of the entire original purchase price. The interest charges were much higher than the rate calculations on the original balance - even considering the worst period of compounding daily. When I inquired for an explanation of the charges I was met with an untrained and impolite support staff. Multiple times I was hung up on, etc. Synchrony has absolutely mastered the art of fatiguing their customers with arduous processes and difficult-to-use support systems. They are not accredited by the BBB and their are thousands of 1 star and negative reviews across many renowned review sites; Best Company, Sitejabber, Consumer Affairs, TrustPilot, etc. I strongly discourage anyone from engaging with Synchrony Bank; they are corrupt, dishonest, and run a very shady business that is arguably borderline illegal.

2 months ago

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B Lind

I had a relationship with them until today when they declined payment for my son's shoes through the Amazon store card. For 3 years years I have been set up on auto payment and paid the statement balance on the due date of each month for 3 years. Short story, they decreased my credit limit by $1300 when my over credit utilization is 30% and FICO just over 700. I don't understand. They kept on asking if I received the letter that we sent out yesterday..I laughed and said no..why don't you tell me what is says. Well, we will have to send you back to Customer Service. By that point I was fuming still left with no explanation. I closed the account today and will use AMEX for purchases on Amazon. Do not do business with this bank....you are only just a number

2 months ago

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Kara Chiu Las Vegas, NV

The worst customer service ever! Instead of trying to help you to fix the problem they argue with you! I mean hello??? Is this what you call customer service ?

1 week ago

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Michael Smith Elizabethtown, PA

Synchronicity bank and finance made fraudulent transactions with little to no explanation for this. Synchronicity continued to take payments after account was closed. I will never use Synchronicity in the future and not recommend this company for anyone to use! Thanks for nothing

1 month ago

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Chris J Lake Ann, MI

I only borrowed 700 dollars for a vet bill. It's a hustle. Sent in small payments for 5 months with a 0 percent promo for the first year. They all went towards 45 late fees .. they charge from the day you use credit card. So I was always close to 15 days late. Closed my account and payed them off

1 month ago

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Anar Rzayev

Very poor customer service!!! The bank lowered my credit limit from $6000 to $250 after I paid off my balance with on-time payments. Customer service didn't have the intention to help me at all and was very disrespectful. Bad company, bad bank, bad service!!!

1 month ago

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Greg Blakey The Plains, VA

I could go into the whole story, but just beware as they are not reputable, even if you have it in writing. They will run you around and waste your time. Then you will still have the 29% interest rate after signing up for a promotional interest free time period.

1 month ago

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Joe Ann Miller Plattsburgh, NY

Horrible bank! They lowered my Lowe’s credit limit called for an explanation. They stated I had too many credit cards and no real estate. I have never been late and never over limit. Not sure what real estate has to do with a credit card. Closed all my accounts with them. Avoid them.

1 month ago

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Rick Dougan Benton, AR

I paid all of my payments on my Synchrony Care credit credit card early every month. I paid my July payment that was due on 7/19 on 7/5 2023. I paid my August payment early on 7/27. I then paid my September payment early on August 28th. Synchrony Bank charged me a late payment fee and a non payment fee which they did waive one fee but would not waive the other even though they agreed that I did not miss or make a late payment. I'm very unhappy with Synchrony Bank customer service!

2 months ago

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Noah S New York, NY

I asked for my statements to be sent to me since they weren't accessible online. After the wrong statements were sent, I had to call in SIX times to ask for access. Four times, the customer representative hung up on me. One supervisor promised that I would have the statements in 24-48 hours. After three days, they told me I would get them by 5pm. At 7pm, they told me I would not get them and hung up on me. I still haven't gotten what I need. If I could give 0 stars I would. Don't bank with this company if you want a bank that you can trust and that respects you.

2 months ago

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Paula Kirby

This has been the worst Credit Agency I've ever dealt with. Consistently lowering and/or closing accounts that are in good standing, due to elevated credit use on other accounts. News Flash Synchrony! We sometimes have to rely on our credit accounts when going thru temporary financial issues! When needed the most, they closed accounts and lowered limits to a fraction of nothing! Will never recommend nor patronage this company again.. I gave them a 1 only because "0" is not available. Rude Cust Serv Reps as well.

2 months ago

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Sunny Blaine LA

I had a loan for a flute to pay in equal payments to pay for 36 payments. If the loan was paid off within a particular date there would be no interest. Well I paid on time each month and paid off the loan with date agreed upon. They have now added around $250 on interest for “fraud” protection which was for around $350 which I never signed up for. I got them to drop the $350 but they are still charging me $250 plus interest on this interest. I will never use Synchony Bank again.

2 months ago Edited October 2, 2023

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Dee569 Rockmart, GA

They will cancel cards even if you made payments on time, AND EVEN AHEAD OF TIME! So my credit score dropped for a time and so one of their products, the car care card, they closed and an Amazon card that they do they severely lowered the limit rendering the card useless in my case. Remember while my credit score had went down, I had never missed paying them on time and the full amount due. So they didn't do good business with me, as I kept my end of the deal but they didn't keep their end. I strongly suggest that you find a better more understanding company. Shalom.

2 months ago

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Barsha Pun

Very disappointed with this bank. Never ever I had this kind of ridiculous experience in any other bank with ridiculous promotion. When I applied for the card they said it’s 0% interest for 12 months. Nobody literally nobody inform me they will charged whole bunch of year interest in the next year. When I called them they said “they can’t do anything now since it’s been months”. For god sake please do not involved with this bank. I rate them 0 star. Worst worst worst bank and experience.

2 months ago

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Kelli Belsches Huntersville, NC

I will never do business with this company again. I have four accounts with them. I forgot about a payment on one account but the other three were in good standing. They lowered the credit limit on all four accounts although three of them were in good standing. This action increased my credit utilization because they lowered my credit limit on all accounts and my credit score suffered.

2 months ago

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Morgan Murphy Newbern, TN

I have always made my payment early and paid more than my minimum payment. I was never told that I couldn’t make a payment in advance. So apparently I paid it too early and they put it down that my payment was late and put a late charge on my account. They refused to remove the late fee and now I have a late payment on my credit. I will never use this company again! I only used them because I bought furniture from Ashley Furniture and this is the finance company they used.

2 months ago

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Dahn Stackalis Greer, SC

In June I was trying to get my sister some dentures through Aspen Dental.. I was approved for the cost with a Care Credit card.. The dental office didn’t do all the work I was charged for and said they would contact Care Credit to take $1400.00 off the cost.. When it didn’t happen I opened a dispute for the $. 1400.00 to be taken off the original cost of $4135.50 .. Well Synchrony being the low class uneducated financial institution they are told Aspen I was disputing $2700.00 of the cost.. Well go figure I have to pay the entire $4135.50.. PLEASE SHUT THIS FRAUDULENT BUSINESS DOWN!!

2 months ago

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Juanice Alexander Jacksonville, TX

I will never do business with this bank again!! I have been unsuccessful at logging into my online account which caused me to be late on my credit cards. Then they started closing my accounts after I had repeatedly reported the website error notification. Most of my cards with them are paperless statements and I had no way of knowing where to send a payment or any other way to log in. When I tried to log in on each credit card site it said I entered the wrong information. Now my credit that I was rebuilding is bad again. Thanks for nothing Synchrony Bank

2 months ago

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Kevin Lexington, SC

I came on here just to see if other people were experiencing the same problems that I am having with this terrible Bank. My account is tied with Amazon and since I didn't know what one charge was for I called Amazon and Amazon told me to call the bank they will know. I called the bank oh sir that payment is still pending it might take 5 to 7 business days for it to go out of pending and we won't know what the charge is for until after it stops pending. I'm ready to pull the rest of my hair out, Amazon doesn't know what this charge is for these people don't know does anybody have a clue between Amazon and synchrony Bank? By all means if you're reading this review and you're thinking about getting an Amazon store card, think again it's not worth the headaches you're going to enjoy!

3 months ago Edited October 6, 2023

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