The main focus of Synchrony Financial is establishing financial relationships between select sellers and buyers. After studying businesses with private label credit cards, like Walmart and Amazon, Synchrony Financial has been able to perfect their services and offerings, working with businesses and retailers to provide customers with hassle-free credit cards.

Instead of using Synchrony Financial's cards to purchase big ticket items, they are used to finance small purchases and future purchases, based on customer's available credit. Synchrony finances those purchases through Synchrony Bank, insured through the FDIC which means that your money is protected and that it is a safe bank.

Continue reading for pros and cons, and Synchrony Bank reviews.

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The Good

Online Help
High Yield Savings Account
Certificates of Deposit (CDs)
Money Market Accounts

Online Help

Synchrony Financial has a very helpful website. There is relevant information on it for everyone they work with. For businesses, Synchrony offers services through their business center, through which merchants can approve new applicants or access established accounts. The business center is also where credit limit increases are processed and payment options are selected. Using data from consumer purchasing patterns, merchants can develop sales that attract their customers.

For customers with personal accounts, Synchrony has a tool that allows you to compare Synchrony's annual percentage yield (APY) rates compared to dozens of other U.S. based banks. You can look at how much interest your money would make in a high-yield savings account, a money market account, or a certificate of deposit (CD). This tool allows you to see which rate will be the best according to the number of months you plan to have your money in the account.

For any of Synchrony Bank's accounts, you can manage your money directly from the Synchrony mobile app.

High Yield Savings Account

The high yield savings account from Synchrony Bank offers an interest rate of 2.15 percent APY no matter the balance in your account. This is one of the best interest rates among online savings accounts.

There is no minimum balance and no minimum deposit to start your account, and consumers can access their cash online, by phone, or via ATM. However, this account does not allow checking (writing checks).

Certificates of Deposit (CDs)

Certificates of deposit (CDs) with Synchrony Bank require a $2,000 minimum deposit. CD terms range from 3-60 months, and a three month CD will earn a 0.75 percent APY - the longer the CD (the more months), the higher the APY. A 60 month CD will earn 2.80 percent APY. After the minimum deposit of $2,000, your interest rate does not increase based on your deposit amount.

Synchrony Bank's CD rates are competitive compared to other banks, and individual retirement account (IRA) CDs are also available, an offering that is not true of all online banks.

Money Market Accounts

A money market account with Synchrony will earn a 1.20 percent APY. This account has no minimum balance, no minimum opening deposit, and no monthly service fees. It provides greater access to and flexibility with your money than Synchrony's savings accounts. With this account, you can write checks and make cash withdrawals online, by phone, or via ATM.

A money market account is a mix between a checking account and a savings account, and is a great option for when you want to earn interest on your cash, but don't want to tie up all your money. A retirement account option, an IRA Money Market Account is also available. Due to federal regulations, you can only make six withdrawals or transfers per month from a money market account.

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The Bad

Issues with fraudulent activity
Inaccurate Statements
Customer service

Issues with Fraudulent Activity

Even though Synchrony Financial offers very attractive products to their customers, there is a pattern of reviews complaining about fraudulent activity.

Some customers report that they were overcharged interest in their credit card accounts. This usually happened to customers who were ending a purchase and had only one payment left to make. Upon making a payment or receiving a statement, they found that they were charged additional interest for the entire amount of the purchase or far more than what was owed.

Inaccurate Statements

Some customers have received inaccurate bank and credit card statements. This of course would result in an accusation that a customer owed more money than they actually did. One review stated that a phone call was received about a "missed payment". When the customer proved to them that he had made the payment, they sent him a letter in which they acknowledged the payment, but the ending balance on the letter did not show the deduction of that payment.

There have also been scenarios in which accounts were cancelled without permission or prior notice, especially when there had been a time period of inactivity. These accounts were not delinquent and the period of inactivity was not very long.

Customer Service

Synchrony Financial has many customer reviews that report poor customer service. Common complaints include incorrect addresses and phone numbers on accounts, inability or refusal to return phone calls on unresolved issues, locking customers out of their accounts, being put on hold for extensive periods of time, and no follow up after customer representative states there would be such, in order to reverse clerical errors.

If you pay off your account early, Synchrony Financial may not view this as being in good standing. Instead of receiving a statement to close out the account, several customers state that they were charged additional interest fees, late fees or amounts. The effected clients experienced adverse credit scores and reports. This terrible customer service makes online banking with Synchrony very difficult.

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The Bottom Line

If you choose to work with Synchrony Bank, you can expect reliable online and mobile banking and great interest rates. Synchrony Bank has great interest rates on several of its accounts and multiple ways to withdraw money and contact customer service. However, it has a reputation for overcharging. Customers complain about having to deal with fraud charges. Ironically enough, Synchrony Bank customers who decide to pay their accounts of early might want to retain a lawyer, because instead of maintaining a good credit score, they in fact may be penalized with late fees and a hit to their credit score.

Synchrony Financial looks good on the surface, but is lacking in the areas where it really counts. Customer service is not reliable and many customers have reported difficulties getting in contact with and working with Synchrony's customer service representatives. For more information, see our Synchrony Bank reviews below.

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User Reviews

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1.1

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878 Reviews

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star star star star star

Keira Watson

I completely recommend Tech Wizard to everyone in need of a credit specialist. School Grades Change, DUI repair and other credit related issues. After I did my due diligence, I contacted Tech Wizard through and narrated my problem and how I would want to proceed with fixing my credit report because I was at low 490. He confirmed he will increase my score from to 770 which he did in just 3 weeks, he removed all the collections and charge offs I had and also added some tradelines to my report. I completely recommend Tech Wizard!.

9 months ago

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CHRISTOPHER LANE Simpsonville, SC

Our overall experience with Synchrony has been excellent. We both have credit ratings of over 800, but we sometimes use their card to purchase a quickly needed item and simply pay it off over a short amount of time without incurring the finance charges, simply because a smaller payment for a short period of time may fit our budget more conveniently than taking it all out at once from our checking account. We also have an excellent savings account with them that pays a far higher return than the big brick and mortar banks. Our online experience with all our Synchrony accounts have been excellent and seamless to work with.

6 years ago

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C. Holmes

I resent that Synchrony (Lowe's) charges me a monthly fee of $1.99 just for providing me with a one page paper bill. This is chicken sh** and a scam way to squeeze money out of customers. It is an unfortunate stain on Lowes as a company that I actually appreciate. But their affiliation with Synchrony and it's ripoff tactics is a deterrent to spending money at Lowes.

3 months ago

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Inarre

I applied for a Store Credit Card loan in the amount of 300$ just because, hey, no interest for a year and a good way to build my credit up. They dinged my (800 score) credit, then refused my 300$ loan application due to "insufficient income in relation to debt obligations". They asked for my net personal income, then took into account my mortgage (shared with spouse). I make 250 times the loan amount, not counting my spouse's income. I was honestly so dumbfounded I called TU to check with them that nothing was wrong with my accounts. But, hey, now that I've checked reviews online sounds like I dodged a bullet.

4 months ago

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Victor Z Pleasanton, CA

I have been with Synchrony bank even since GE closed their GE Capital account and suggested I transfer here. My experience with Synchrony bank is excellent. They have the best rate for CD and savings account. I used online transfer to switch money between my bank accounts. It works well for me. I have never had any problem with their customer services. You can quickly talk to a real person, no lengthy phone maze.

5 years ago

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RALPH PILSBURY

I HAVE HAD AN ACCOUNT WITH JC PENNY CO. FOR 60 YEARS. SINCE PENNY'S SWITCHED TO SYNCHRONY, I HAVE HAD MANY PROBLEMS. THE USUAL LITANY - MISSING STATEMENTS, INTEREST AND LATE FEES ON CHARGES THAT HAVE BEEN PAID ON TIME, ETC. TODAY I SHOPPED AT PENNY'S AND THE CARD WAS DECLINED. I DO NOT LIKE THE IDEA OF CLOSING THE ACCOUNT WITH PENNY'S, BUT I MUST SERIOUSLY CONSIDER IT.

4 months ago

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S M

I ordered something from Sam's Club online & opened a new credit card with Synchrony to make this purchase on November 8 2024. Today, December 12 I received a text message to make payment. THIS IS THE FIRST TIME I HAVE RECEIVED ANY COMMUNICATION FROM SYNCHRONY REGARDING THIS PAYMENT. They never even sent a credit card. Trying to charge interest and late fees even though I never received a bill. Terrible customer service to fix this issue.

4 months ago

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Sue Krishnaya

It is sad that the customer service is pretty bad. I called to complain about the apathy. But the agent listened and said is there anything I can do for you? To begin with the accent made it difficult to understand and then I was amazed at the poor manners of the agent who spoke to me. This is not the first time I have had this experience with this bank.

5 months ago

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Rebecca Easley

Called Synchrony Bank to payoff my Lowes account and paid the said amount then and there in full. Posted in my bank account 8/30/24 for $1656.43. Then I started getting hounded relentlessly for lack of payment of twenty something dollars which continues to go up. I called to say that I paid in full the amount they told me. Something was said about interest and I said there is no interest on zero. The person made no sense to me. Got another bill that had increased I called and paid it under duress but I feel I will continue to get billed. I saw on the statement that they were charging me for a paper statement and a $2.00 minimum interest fee therefore I guess this could go on forever. I have reached out to Lowe’s to stop this madness and to express my disgust for their choice to use Synchrony and never charge with them again!

6 months ago

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Tom Pavlovic

I’ve had a 2% cash back card with Synchrony Bank for 4 years. On my most recent statement, I noticed that the cashback rewards were listed as 1.5% rather than 2. It seemed like a mistake, but I reviewed my past statements and noticed that the rate had been lowered two months ago. Until then it was the 2 % I had signed up for. There had been no notification from Synchrony about this upcoming change, and since then I have been unable to reach anyone with authority to speak with at the bank itself. I was told that someone would contact me very shortly to resolve the issue. That was six days ago, and I have heard nothing since.

7 months ago

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Courtney Sykes

I am leaving this review to worn others not to do business with this bank or any store that utilizes them to service its consumer accounts. They will destroy credit standing for no other reason than they felt like it. I have never been late nor had anything outstanding with them or anything that went unpaid and have had my credit decimated due to them decreasing my credit lines with the 4 or 5 store cards their bank (Synchrony) manages on behalf of those stores. If you are considering starting a financial relationship with any store that allows Synchrony to harm their clients refuse to use and utilize that stores goods and services. As individuals we are weak as a collective we are strong and could twist the arms of several entities to no longer do business with Synchrony. There is a saying the enemy of my enemy is my friend. Well the same can be true of the friend of my enemy is my enemy. If as a collective we let the institutions that serve us know we can not in good conscious spend our money with stores or service providers that would allow harm to their clientele by allowing Synchrony to devastate their patrons financially.

7 months ago

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Sir D

This bank is a JOKE at the highest level. I went to this bank for a HELOC loan which I was referred to by my mortgage company. Right from the start things went left. First I would like to point out if you're dealing with Carmen Cordero request to speak to a robot, because she doesn't answer her phone. First they got me mixed up with my home and loan information attached to someone else name. Then they called me after some weeks to say, sorry we can't approve you because your house was up for sale recently. My home never was up for sale since I lived there. After that then they said I have to much credit debit so I can't be accepted. I don't know if they were finding reasons not to approve me but I make enough money to cover all my debts and was going to consolidate all of my loans and credit cards. I have a 750 score and NO derogatory remarks on my credit report. I would have easily paid my monthly payment so I really don't get it. No worries everything happens for a reason, so before you use this bank read the reviews and stay away from this bank

8 months ago

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Sandra Simpson

They are not a good company to trust they steal from their customers and they know it they have Care credit and it says you should get up to 24 months no interest on dentist bills and I had but my dentist they said accident charged it as a master charge? They knew he was a dentist but they kept billing me interest and telling me to give them 2 months to fix it and nothing at 160.00 payment and only 40.00 would go to the bill I would call and complain and they would say have the dentist call them which I did and and this went on for months and every time they said the same thing give them 2 months until 15 months later they owe me all that in interest they said they can't give me the promo now cause it is past the 6 month period what a joke right even though the 18 month could of gotten isn't over or the 24 months I qualified for isn't over they just stole 15 months of interest they didn't deserve!!!

8 months ago Edited September 3, 2024

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Jason Cripps

This lender has lowered my credit on two occasions. I had finally gotten my credit up to good standing after going through a divorce where my ex-wife ruined my credit. I got remarried and lost some weight and went into a Belk's to get some celebratory new clothes. They asked us if we would like a card to establish better credit and we agreed. Initially, they gave me a credit line of $800.00. We spent $300 that day and got some new clothes. When I got home, I set up the account and automatic payment. For a few months, I made payments on the account and brought the balance back down to $550. then I got a letter from Synchrony Bank stating they lowered my credit line to $550. Then, because of what they did to me, my credit dropped 40 points into needs work. I had never missed a payment, on this card or any of my credit accounts. I called Synchrony Bank and they did nothing. I also called the credit reporting agencies and though the agent was validating, they could do nothing. It took several months to get some of my credit points back. then, this morning, they lowered my line again to just over the balance I had paid down, to $466.00. I am going to pay off this card and never use it again or shop at Belk's ever. Do not apply for a Belk card because Synchrony Bank is a predatory bank that messes with people's lives through credit. Buyer beware.

8 months ago Edited August 13, 2024

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Donald Brown

Synchrony Bank/Financial is a safe flawless way to save your money. I’ve been a customer for many years. Its predecessor was a good bank also. Banks change ownership from time to time and Synchrony is no exception. I have not had any problems over the years, and customer service/support is superior to other banks I’ve worked with.

4 months ago

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Vicki G Franklin, IN

Looks like the negative reviews didn't read the info on their credit card statement re: interest charged during a free interest period! I've used Snchrony Bank many times for interest free products and had no issues. Recently opened a CD and Andy was pleasant to work with.

2 years ago

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Randie S. Edmond, OK

Opened this card in June 2021 as my dog was going to sleep furever. The promotion says 0% interest if paid in full by 6 months (12/2021). Cool. Charged vet fees, no problem. Charged cremation costs, no problem. Took my total balance and divided by 6 since I knew that would be my balance. Made a payment that day, before my first billing cycle even ended. This technically makes me "one month" ahead on payments, right? I'm making a payment before the cycle ends each time. Last month, I got my statement which had a $29 late fee. What? They said it was because I didn't make my payment on time. They said I made it on the "due by" date, but not by whatever Eastern time deadline (I'm in Central). Actually, I did, and I have the email confirmations and screenshots to prove it. I made it in the middle of the day but it didn't post as processing until the next day. Went through the automated service which said they would do a one time refund but make sure I make the next payment on time to avoid the fee. I had no idea!🙄 I verified via a confirmation # from live csr about the $29 so we will see what my next statement says. Kind of makes me dread what December might look like. I will update if the statement goes wrong again or if December is crap, but right now I'm just neutral. Even though I was refunded money I didn't owe, I was still put down by an automated system treating me like a child. If all goes well, I will give deserved stars back.

3 years ago

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Audrey Jane Budzynski Carbondale, CO

The first time I even heard of Synchrony Bank -- we bought a Bed from a Mattress Business in Glenwood Springs. Oh it was great until they got to the point where you could send your payment in time and they would never get it in time and would start adding more charges on to your account. Then we went to Lowes, same thing Synchrony Bank on every thing at Lowes. Then I went to Sam's Club and had no idea that they had taken over Sam's Club. Just got a call about Synchrony Bank on the phone and found out that they not only had the wrong name, the Bill I was sent was returned by the Post Office and of course there were interest fees. Good Grief is the the Bank of the Future? So my advice don't charge anything to any place unless you know what Bank they are using. This Synchrony Bank has taken over everything. I have been a Traveling Notary and my advice don't do business through them as you get the same person Who doesn't speak good English. I almost Crapped when I heard this same lady say I am calling about your missing a payment from Synchrony Bank for shopping at Sam's Club. I had no idea. Won't use that card any more, sticking to Discover Card. Same Lady gets on there and says the Bill came back to our Company. I have been here for 55 years in the same location, if it came back you had to have something wrong with the address. It was in a Name from a Previous Marriage. I hate that name . They want you to pay over the phone. They want you to send the Bill back the same day as you get it so if it takes the mail awhile they don't care they just don't care about the mail. Well I do care about the mail and when you get my payment you can see the post marked date. So stop acting like your going to keep adding more money on to the Bill..... I can't help it. I do not pay on line for anything except the Discover Card.

6 years ago

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Andrey Unknown

I was told by a representative that I would pay only a fixed amount every month. However, after 12 months, they started to charge me an interest fee that almost equaled the amount I was paying. Scammers.

3 months ago

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Ryan Cutts

They closed my account without telling me they were closing it and then LIED TO MY FACE about sending a letter stating that my account was being closed. I found out when I went to activate my new card and was not able to log into the website at all. Customer service was no help, hiding behind "we sent you a letter". I NEVER RECEIVED A LETTER. Find a bank that doesn't outright lie to their clients like these scumbags do. I'm probably going to end up homeless because of them. Hope they're happy!

7 months ago

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Marky Retardo

Deliberately holds statements to charge late fees. Never sent email or USPS mail statements on credit card account. The balance was $20, and the late fee with interest was $24 on top. That prorates to about 1400% interest annualized. Wow. Clueless customer service. Potentially pulling a scam for CEOs to make extra cash. Well, good luck with that. Taking my business elsewhere and will not open a High Yield Savings account with Synchrony. CEOs, stop playing golf for a few minutes and train your staff accordingly. For $20, you lost $100,000 plus investment capital. Losers.

7 months ago

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sticky G

Purposefully made it so you can't cancel payment or view scheduled payments. I realized I had accidentally arranged duplicate payments. There is no way to cancel payments scheduled online. Calling them, they refused to help me cancel one of those payments. They do this on purpose so they can charge extra fees. If you value customer service, avoid Synchrony at all costs.

7 months ago

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Allen Myers

Although you make all payments on thier cards on time never miss or late have a seller payment history with all credit cards not just theirs they will lower your credit limits to what you owe at that time killing your credit scores.contacted customer service and was pretty much told they could do this and owed no explanation. These people are a real work of art.there is a special place in hell for all of them customer beware a d steer clear.

7 months ago

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J M

Takes over 15 business days to hopefully receive new cards. Meanwhile since they won'y yell you the new account number, interest and late fees accrue. If they receive your payment by the due date (according the bill paying service records, you ar are charged a late fee and interest until they decide to post the payment. This bank needs to be investigated and put out of business.

7 months ago

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Roy Miller

I’m giving a 1 star review because I have several cards with them and they can close your account out if they feel like you have too much credit I had a Lowe’s account with 5,000 credit only use 1,300 on it and made over minimal payments amount they closed it because I had to much credit or high credit that is so wrong I will not do any more business with synchrony bank I will pay off what I owe them and close every account I have.

7 months ago

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Scheryl Anderson

Have 3 accounts through them. Always paid on time. One account is 10 years old. Never had a late payment for anything in over 10 years. I paid off my Amazon and they closed my account stating I was high risk! There is literally nothing negative on my credit report! No late payments, defaults, bankruptcy or anything. In fact they gave me a credit line increase 2 months ago. What a joke.

8 months ago

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DemonRat71

I have been trying to get a W9n from this company for over 3 months so that the VA will help me pay for the bed I got from Mattress Firm with their card I have put in 3 requests now and still haven't gotten it. Once I have both the Harbor freight and mattress firm card paid off I'm done using them. The worst customer service I have every delt with. They will never get a dime of my money once I'm done with this crappy card company. Don't sign up with them they suck.

8 months ago

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FL Fives

I am on the other end of this. I own a company and my company did a bunch of work for a customer. The customer waits until the job is complete and files a dispute saying job was not done. I have proof that it was! Anyways this so called bank helped the customer steal $9,000 from the business account. Now they tell me after almost 60 days there is nothing they can do about it without the customer. Customer has us blocked on everything. I had to file a police report and everything else. Please don’t trust this company with your money. You will get the run around and no help. If I could give zero stars I would have. I just want others to be aware.

9 months ago

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Susan g

First off you have to deal with an AI for the first 3 minutes of a call. Then you get transferred hopefully not disconnected because then you have to start all over. I was transferred because the first foreign lady couldn't explain the new fees if they would have interest charged on the paper statement fee all ready $1.99. So the second foreign lady explained it to me and I was like ok. She said if you get you statements delivered electronically you will not have the $1.99 fee. I said no ill pay the $1.99 because I hate businesses pushing everything o n line it's ridiculous. So I was transferred again. So the 3rd foreign lady ask me for my name. I said why am I talking to you. Why was I even transferred. She said to go over the new charges and paper statement gees. I said she went over all that with me. So there is no reason to have transferred me. Like they don't even want to finish a conversation. Why was I transferred the lady didn't even tell me why she was transferring me and when I said why do I need to be transferred. All I got was hold and off to the next person. They just no very little can't answer questions and hand you off to the next person no reason given. I have talking to AI. I WANT TO SPEAK TO A HUMAN. If they can't answer simple questions then what are they hired to do

9 months ago

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anthony durso

Synchrony bank, you are the worse bank I ever dealt with! Today I got a alert from Experian a change in my credit line with my JCPENNEY account! I had a credit line from $2500 to $600. Are you kidding me!!! Never late all because you don't like credit inquiries or the fact that I'm using other credit cards that has nothing to do with synchrony bank. I have not been late on any credit card payments. You just don't like this due to your own ridiculous scoring system. Who do you think you are? Your not helping the consumer at all.my credit score was way over 700 and you cost me to drop 18 points over nothing. I also opened a Sam's Club credit card approved by synchrony bank about 3 weeks ago for a decent line of credit and I canceled this card today as well. I had this happen maybe a year ago recently gave you guys a chance again for this to happen again. I see you people have a pattern for this in lieu of all the bad reviews I am finding out about now if I knew these reviews was out there I would have never applied for any credit cards with this Bank. Rest assured I will not again in the future and I will be sure to let JC Penney know and Sam's Club how I feel. You are truly doing a disservice to people and hurting people's credit more than you are doing anything to help.

9 months ago

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Michael

They destroy your Credit Rating when you never miss a payment, make all your payments on time, and keep your usage low, and especially your balances low. They closed several of our accounts due to no or low usages, destroying our credit score and making us look like we were over using our credit and relying on it to survive when in reality we’ve been paying it off and with interest free payments and only using their cards when we received no interest payments and paid off early before they accrued interest on them. Worst mistake we ever made getting mixed up with this company, we will stick with Capital One from here on out because they’re more reputable and reliable than this company.

9 months ago

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Denise Susterich

They need negative stars. I have 787 credit rating. Sams Club talked me into a card. 5% cash back on gas. Tell everyone to get the card. Was given an 8500 credit line. Never charged more than $400 on the card. With balance paid off every month. Lowes uses Synchrony bought thousands in appliances I paid off within the year at 0% interest. I discovered today at the gas pump with an empty tank both my cards had been shut off. Was told another credit check had been done and I was high risk. My credit worthiness is still impeccable. No late payments. No large debts. House paid off. Cars paid off. 1500 on an interest free card that will be gone by Christmas if not sooner. My credit gets sabotaged by a credit card agency like this? I have no idea what will happen to my credit score, but I’ve heard nothing good when something happens like this. I will never do business with anyone pushing a credit card on me from Synchrony. Every time at Sam’s Club I checked out. Was getting hustled to apply. This is what happens?

9 months ago

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Jeanette Koelsch

I've had 3 separate credit cards with Synchrony. One of them was a Lowes card with a limite of $4k, Sams Club with a limit of $500, and Care Credit with a limit of $2k. I used my Lowes card and purchased a few things, paid it off and within 3 months of paying it off they lowered my limit to $400. I paid of my Care Credit one and they closed it 3 months later. They lowered my Sam's Club one from $500 to $300 to now $200. I have not been late on payments, have had auto pay set up, and my Sam's Club one, I pay off monthly or bi monthly since it's so low. Other companies keep raising my credit limits with my cards, but Synchrony just lowers and closes. Would not recommend opening a card with them if you are trying to increase your credit score.

9 months ago

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Lisa L

My wife and I both have Care Credit accounts as we have a dog and cats. We opened these accounts when our dog became very ill and needed emergency vet services, totally over 7000.00. We paid on time and more than the minimum due, we paid off the total balance before the promotion ended. Synchrony reduced both of our credit lines for a total of 5000.00! They had no explanation. This was a huge hit to our credit scores! My wife has a QVC card with Synchrony, they gave her an 1800.00 credit line. When she made a payment bringing the total due down to 200.00, they lowered her credit line to 225.00! This caused a huge hit to her credit score because it made it look like she was using over 95 percent of her credit line! They had no explanation. This is VERY POOR BUSINESS PRACTICE. DO NOT OPEN A SYNCHRONY ACCOUNT.

9 months ago

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Jessica Morgan

Purposeful scamming done legally! I bought a mattress on credit and per usual process, was told Synchrony would contact me with the billing and payment information. Synchrony did not contact me until I received an email stating that I had 2 late fees for 2 late payments. Upon calling the service number on the email, I was given payment and billing information. They said I had not received information because I was set up on paperless (which is automatic when you set up an account). I told them I did not feel I should be charged late fees as I had called the mattress company and been reassured that Synchrony had just not set up payments yet and had received no communication from Synchrony. They said they would waive the fees, and we set up automatic payments. The next month, the fees were still on my account. Upon calling back, they said they can only remove one late few. The agent was unapologetic, short, and rude. That billing set up seems like a purposeful scam.

9 months ago

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Steve Redmond

This bank is the most non customer friendly company I have ever delt with in the 75 years I have delt with Banks These people do not have any business dealings with the public under any reason. They insult you with the emails and promises to do things and do not do what they say. I would love to tell all but my language would be to nasty for most to read. The CEO should step down due to poor leadership.i like working with Chase but these Aholes are not worth working with. Lowe,s needs to find another bank to work with before Synchrony bank runs all the good customers away. The worst customer service anywhere.

9 months ago

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Bert Davidson

Keeping my money hostage They did not execute a wire transfer to a verified account in which time was of the essence. Instead they blocked my account for a "review" that would take 3, 4 or 10 working days in which time I cannot use it, without being able to give an explanation of the reason why. They are not going to notify me of the result, I need to call them now and with representatives who will transfer me to others at least twice. Last time I was hung up three times for a total speak time of 1.5 hours. The bank has no rates above 1. As soon as I can I will close the account. I recommend that you do that as well.

9 months ago

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Amanda Szymanski

I had two accounts with Synchrony. One account for Car Care and another for TJMAXX. I had previously used the Car Care account for repairs earlier in 2023, so I signed up for the TJMAXX card December of 2023. I never received a credit card for the TJMAXX account, nor did they provide me with the account number. I had tried to log in to pay the bill and could not log in. I had contacted the company about this concern multiple times. I requested to be given the account number they stated they could not, but they would send a bill in the mail. I did not get a bill until June 2024. Even after receiving the bill with the account number, I was still not able to log in on the app or online to pay the bill. Because of this my credit has decreased by over 150 pts. In April 2024 I called a Synchrony Car Care representative and requested to pay the remaining balance and to close the account. I was told that they were closing the account, and I paid the remaining balance. Since I was having such a bad experience trying to pay the TJMAXX card, I decided to double check the Car Care account late June 2024. There was a balance of $324.18 in late fees and interest! I called and spoke to the manager. He was giggling and joking which I found to be unprofessional. He stated that we could resolve the TJMAXX account by waiving the late fees, but not the interest. I paid the balance of the TJMAXX account, and after paying he stated that I will still receive charges to that account next month which I found frustrating. They stated that when I called to pay off the car care account and close it that they only charged me for the "promotional balance", and I still had a $117 charge on the account and since April it's accumulated interest and late fees. Now that also has negativity affected my credit and I had no idea. I stated that was not acceptable and not what I had requested. The manager said there's nothing he can do that I have to pay it. I find that to be completely unacceptable.

9 months ago

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Jessica Mantia

Of all my nine different creditors, none have ever decreased my credit limit on any of my accounts except for Synchrony! Not only did Synchrony decrease my credit limits on all my cards with them, they also removed all available balances. We are talking about thousands of dollars I had available and left my cards at 98% usage, maxed out! What a low, malicious thing to do. Synchrony also decided to remove $3000 available in credit on my Sam's Club card two days before the 4th of July. There went my huge 4th of July party! How thoughtful of them! I can't wait to now pay off all my forcibly maxed out accounts with Synchrony so I can cancel the cards and stop doing business with a company that cares nothing for their customers. Mind you, I have never made a single late payment to them, all accounts 100% in good standing. And this is how Synchrony treats its members! Don't do business with this company unless you want to be treated like garbage.

9 months ago

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Trenice Lane

Read the reviews. I had no warning or emails, and they closed my account after being with them for over 3 years. They took money out of my account, and when I asked for a refund I was told I would receive the money back to my checking account within 7-15 business days. It's been over two weeks and I found out they issued a check to an incorrect address, after verifying they would refund it to my checking account. Speaking with 3 different people from India and each one had no idea what they were doing, and hung up in my face after expressing concerns and the misinformation. After I pay off this credit card, I will NEVER return to do business with this company. They lost the check, and now I will have to wait another 3 weeks to get the money they took out of my account without my permission. Lesson learned.

10 months ago

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Kay True

I had a Lowes card and still have a Sams Club card with this bank. So, in April I receive a notice telling me they are reducing my line of credit from 8,000 to 2,000, just 30.00 more than what I owed them. In May, a month later I got a notice they were closing my Lowes account. They used the excuse that I had high balances on my other cards, yes, i did. However, had no lates, no bad remarks, etc for over ten years. This just plummeted my credit score and here I was/am paying off my credit cards to get out of debt. And then this was just devastating. I also called and they did not care, cold- blooded, and non-American bank. I, of course will never shop at Lowes again and I am paying off my Sam's now. It was such a cold non-caring thing to do at a time when a lot of Americans have been using their cards to survive the hard times.

10 months ago

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Hawk Hawk

Synchrony Bank removed my reviews from BBB twice! Obviously, they are fraudulent! So I am here to re-post my damn review here! Synchrony Bank is BIG FRAUDULENT, FOOLING, SCAMMING PEOPLE’S MONEY AND CHARGING US MORE LATE FEES! HORRIBLE! I opened my Electronics Online/SYNCB/OWC account for purchasing IMAC desk computers. I did paid my bills on time, 3rd of every month but seems, they are fooling to charge me late fees every time after I paid my bills on time, 3rd of every month! Sounds like they are trying be greedy to get my extra money from many late fees after I did paid my bills on time! I wanna have FBI to investigate Synchrony Bank and see if seriously, they are fraudulent for charging me and other people many late fees! Bust them and sue them for their fraudulent! Remove all late fees from my Electronics Online/SYNCB/OWC account! I am tired of this hearing world! I am tired! No customer service there! I hope someday customers will sue them real soon!

10 months ago Edited June 21, 2024

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Steve Dinsmore

Synchrony Bank is no place to get a credit card. I have an Ashley credit card with Synchrony bank. I was approved for $1,000 credit limit. Been making my payments all of the time. Now I find out they dropped my credit limit to $700. So I bought furniture from Ashley. I now owe $678 on my card, and now they say my available credit is $83. They say they reduced it because I have to many other credit cards with big balances. When I asked them questions on how and why they could do this, no one there was smart enough to give me the right answer and hung up on me twice. This is the worst bank I have ever worked with. Please do not get involved with this Rinky Dink ooperation!

10 months ago

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Erica Knox-Wachiwi

Charged me fees I didn’t agree on with my credit care card. They kept hanging up when I tried to resolve. They lowered and canceled other cards which ruined my credit when I wasn’t late and didn’t have a reason. No notice given. Finally when I demanded my card be refunded and fixed or I wouldn’t pay they took me to court and sued me for the remaining balance and of course no matter what proof you have in court a judge with always side with a huge bank. They also closed my account so I couldn’t access any statements in court and even after I requested they send a full print off. I never received it. Don’t use them. If you have good credit, they will ruin it! Their customer service is the worst and they do things most other companies do not.

10 months ago

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Samantha Dumon

had two cards with them, both at separate times and with separate retailers were canceled immediately after paying them off within a promotional period. This screwed my credit both times, the first time inconveniently when my dad passed and nearly made me miss his funeral. They didn't care. I tried calling them and asking them why, all I got was 'your credit is no longer what it was so we canceled you' like really? you dont say? THAT'S HOW CREDIT AND LIFE IN A PANDEMIC WORKS!!!!! Trued reporting them through the BBB but they are clearly in the bank's pocket, go figure. Stay away from them if you value your money.

11 months ago

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David R Lord

We became involved with Synchrony Bank when we purchased a Sleep Number mattress. At the time Sleep Number offered a financing offer that we were initially not interested in; but, because it involved a 0 % financing over 48 months, we said why not spread the $5,000+ cost out as it cost us nothing to do so, We were instantly approved and made our regular monthly payment for six months. We suddenly received a notice that the terms of our "contract" had changed. Now, because this was a "promotional" event in which we received a 0% rate, we would now be subject to a 2% "Promotional Fee" for the total amount at the outset of our transaction, we would be charged $1.99/ month to receive paper statements, and the fee for any "returned payment" would be $41. None of this was part of our original agreement, and if it had been, we would have rejected the whole concept as it is ridiculous and a misrepresentation of 0% financing. So, in essence, this was a "Bait and Switch" maneuver. We immediately paid off the outstanding amount and will be canceling the credit card that we never wanted in the first place. We refuse to be associated in any way with institutions that engage in this sort of deceptive behavior, and this is the last we will ever be involved with any banking or credit activity through Synchrony Bank. I would recommend that anyone use great caution when dealing with a financial institution that apparently has a track record of inaccurate statements, and feels that it can blithely alter the real terms, and the spirit of the terms of any agreement it has with a consumer at any point in time. Buyer and deposited Beware!

11 months ago

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Megan Kaplan

Would give zero stars if possible. I had an account with them with a $1500 limit. Have never been late, I got hit with unexpected medical costs and used this card. They decided out of no where to drop my credit limit from $1500 to just above $800 (which was where my current balance was at the time) they never gave me advance notice of this. That skyrocketed my utilization and they didn’t care. I also provide assistance for my elderly mother. She had a care credit account with them. She always paid the account in full and on time. They closed her account with no warning. She got an email stating that because she didn’t own a home, they closed her account. She’s in her 70’s and lives in an apartment, so that makes her less worthy of having a credit card?

11 months ago

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Joe M'Hamma

Horrible experience! Avoid them completely. They swapped the cards I had on file and started charging me money without my knowledge. I was only notified when my payment was late. The primary reason I got the card was to improve my credit score; I don't need additional credit as I have plenty. I'm extremely frustrated with their awful business practices. Two months ago I completely paid this off and closed it out because I was so furious and mad then and now I just found out today that I have some kind of other magical mysterious charge along with another late payment when this was supposed to be 100% taken care of paid off and closed 2 months ago. Makes no sense to me. Seems like a total scam. They seem to hide the bills and only inform you about the money you owe when you're already late, to collect interest rates and damage your credit. They don't care about their customers and appear to take pleasure in causing widespread dissatisfaction. I've been a satisfied Amazon customer for over a decade, but in just six short short months, my opinion has completely changed. I detest everything about them and hope they face legal consequences and go out of business soon. I eagerly anticipate a class action lawsuit that might lead to significant repercussions for the company.

11 months ago

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j d Washington, DC

The Customer Service Representative "Ashley Is AWESOME ",she helped me in minutes what took me over 30 minutes with an option of making a payment in no time flat,Thanks A Million Ashley.

1 year ago

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Stephanie Soondar Denver, CO

Outdated a/o basic algorithms lead to customer service omissions. For example it's auto-withdrawal malfunctions, and the customer service staff on the initial phone or chat intake aren't trained or equipped to address it. So the bank will count it against you even though it's a bank issue. The year 2023 and I had to make manual payments. If you need the credit grab it, but if you're not pressed there are better banks.

1 year ago