Name: Synchrony Bank
Rating: 1.3

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Preston Stephens Modesto, CA

I wish I could give this bank 0 stars. No online account access to manage account, cannot receive a payoff amount so I can no longer have to deal with this Flinestones company. Get up to speed Synchrony!! Never again!

3 years ago

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Josh McFadden San Diego, CA

Total trash fake bank. Changed me $14/month and when i tried to use the account on amazon I'd be declined 30-45 minutes AFTER placing an order. What a waste of money and time.

3 years ago

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Heather Weekesend Delray Beach, FL

The worst customer service of any of my credit cards! The reps read a script. They can't do phone or online payments from my checking account with Chase, but my bank can send them money? What a hassle.

4 years ago

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Maria L Flores Denver, CO

Called to report haven't gotten my new credit card. And a woman named Gaby answer me with a rotten attitude, very hostile and rude. That was my first time calling had a nasty experience.

4 years ago

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Rob Maggi Keene, NH

FIVE phone calls trying to get a copy of my statement totally over 2 HOURS!!! Five days ago they told me they would email the statement to my mortgage company. It hasn't arrived.

4 years ago

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Daniel Lidawer

This bank is awful. They have the worst service I have ever seen. No ability to expediate items. Operators can't call back if you get disconnected. Supervisors are worthless. Stay away from this bank if possible.

4 years ago

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Linda Ventura Apopka, FL

When you pay off a vehicle They do not release The lean so you can get a title. I have been calling for over 3 months and still nothing. My suggestion avoid this company at all cost. I really wish that I could do 0 stars.

4 years ago

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Robert Feinstein North Bergen, NJ

terrible, stay away Pay for your sevices and dont get interest free. Bad Bank Reps are poorly trained I had to take a bath after speaking with them, used car salepeople Stay away

4 years ago

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Marsha McLean Midvale, UT

I’d like to put no stars! Fraudulent and totally inaccurate in their conversations and bookkeeping! I tried twice to put automatic deduction. They said I did not talk to anyone, BS!

4 years ago

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Nancy W Washington, DC

Don't get cards from this company, Had credit cards and due to the pandemic decided to lower my credit limit and also when it was paid off closed the accounts making my credit score do down. Not happy with this Company

4 years ago

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Joon Kim Las Vegas, NV

Absolutely a nighmare 1. their website does not work 2. they don't have lock feature 3. I was lured in by the 2% reward but everything is fishy at synchrony. Going back to Chase

4 years ago

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Margot Morshuis-Coleman Charlottesville, VA

They lower your credit limit without any reason. What that means is you suddenly have a 90% balance on your card? They suck. No, you’re not amazing at all.

5 years ago

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Charles Dickson Sweeny, TX

A very shady company, the change your account with no notice. I am closing all my accounts and will never use them again. I suggest anyone find other means, rather then use these people.

8 years ago

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gus puorro

I am appalled that a bank that charges such high interest and fees on everything would charge you 1.99 to mail you a bill. and that is added to your balance and compounded.

1 year ago

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Deddy Raksawardana

They keep reducing my credit limit just because I made one time late payment for 2 days. I immediately paid balance and close this ridiculous account.

1 year ago

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Kara Chiu Las Vegas, NV

The worst customer service ever! Instead of trying to help you to fix the problem they argue with you! I mean hello??? Is this what you call customer service ?

2 years ago

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PIKOLO390

Wow im the victim now i paid my monthly payment on time and they charged me the whole amount i owe them so now i have couple thousand dollars negative in my bank 👏👏

2 years ago

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Fonta Polk Oakland, TN

Dislike because customers service only worry about a payment instead of answering your questions. They also want give you a increase on your credit limit.

2 years ago

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Vicki Terry Baton Rouge, LA

I sent two payments in error and was told it could be 3 weeks to get a refund. Account is paid up and I have a credit balance. Not likely to use this card again

2 years ago

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Jax W

Don’t just don’t. Pure trash and lies. They charge late fees even when you pay on time. $600 later and I still owe the same amount 10 months later.

2 years ago

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Kami Augusta, GA

Don't use this company. If you pay your account off they hold the funds for up to 10days. They don't credit it back to your account after they take it out of your account.

2 years ago

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Alfonso Garcia Brandon, FL

It’s a scam bank stay away Not a real bank with zero costumer service They lower my line 👎👎👎👎👎 Happy to close my account with this jock bank

2 years ago

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David Mitchell Worcester, MA

I applied for credit with this company for a Sams club membership credit card. There were PAINfully slow and unprofessional. I would not recommend them to anyone.

3 years ago

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Dixie Doll Washington, DC

Do not recommend. I make my payments on time and still get late charges and they won't wave the late fee even though it's not my fault they took they money out late.

3 years ago

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Whitley Dean Whitney, TX

Terrible! Do not bank with them. They don’t tell you all the rules then the freeze your account for 90 days and you can’t do anything but wait for them to unfreeze it!

3 years ago

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Taina Nelson Boynton Beach, FL

Don’t do business with them! They are the worse. They charge unnecessary fees and will close your account and/or decrease your credit limit without warning.

3 years ago

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Taina Fevry Boynton Beach, FL

I dislike their billing and communication policies. They do not inform you of any changes. They can suddenly decrease your credit limit and close your account.

3 years ago Edited April 29, 2022

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Gary Corns High Point, NC

Absolutely the worst in the business. The worst in customer service. They simply do NOT CARE! We have a Lowes.com card through them and they make Lowes look very bad!

3 years ago

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scurryrg Charleston, SC

This is the only bank that cannot download a full year of activity. You can get PDF statements for the last 12 months but only mailed paper statements for earlier.

3 years ago

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Senioragent1 Dallas, TX

Synchrony just closed 7 cards of mine for no apparent reason. All were paid on time and had low balances. I make over 200,000 a year, what is going on with this company?

4 years ago

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Charles Lavery Hickory, NC

The only trouble I've had is using my welcome home card is, I can't use it even with businesses that use Synchrony financing. I don't understand why?

4 years ago

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Shane Gaddy St Louis, MO

Terrible bank to do business with they will close your account for no reason even if you were a good customer and paid off your account there are better banks out there!

4 years ago

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Char Cleveland, OH

I applied for credit card with one thier parent branch. They quoted an incorrect Transunion score; significant under twenty points difference!

4 years ago

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Jennifer Omaha, NE

They are destroying my credit!!! They closed 3 of my accounts out of the blue with no warning!! I dont know what to do,this should be illegal,im devastated

4 years ago

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Henriettedandelion ,

it wasnt totally bad but i was completely disappointed and quitted when i found out i couldnt make online payments.

5 years ago

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Laura Kluge

This is the worst company to do business with. The companies who choose to use Synchrony Bank as their bank are making such a mistake.

1 year ago

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Bob Ruiz

Horrible experience. They canceled 7 cards from me without notice. i didn't owe them more than 3000 on a $35000 credit between my cards.

1 year ago

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Hazeleyes Green Grey

I paid my accounts on time every month and they cancelled all my cards for no reason All 10 never late. I been a great customer since I had my cards.

1 year ago

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Rob McLaughlin Summerville, SC

Disgusting fraudulent behavior. Failure to provide as advertised. Customer service is awful Funding CDs is a nightmare

1 year ago Edited January 9, 2024

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John Curry La Grange, GA

Closed my account for "not paying off enough of the balance" even though I made every single payment and paid extra on each payment.

2 years ago

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Alicia Mccarary Ecorse, MI

The worst company to open an account with. They close your accounts even if they are paid off and it affects your credit score. Never again!

2 years ago

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Ismael Reyes

The worst bank ever ever trying to make a faster payment and all they tell you is just excuses in other word messing up my credit for their pleasure

2 years ago

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Gary Coslow Venetia, PA

Don't know what they're doing received a letter canceling my loan after I'd already paid off the loan with zero interest

2 years ago

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Scott Hemenway Minneapolis, MN

This company discriminates against disabled seniors by not providing them an easy, effective method to validate their account over the phone.

2 years ago

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Tracy C Pittsburgh, PA

These pricks just took the full balance owed from my account instead of the allowed monthly payment. Is this even freaking legal?

2 years ago

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John Cypress Sugar Land, TX

Fraudulent Billing Activity on credit card account. Bills not received, late charges applied and interest charges on statements.

3 years ago

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Ayal Chicago, IL

The worst bank to use for PayPal credit. I made a duplicate payment by accident and I was told it will take 7-15 days to get a refund. Ridiculous!

3 years ago

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Bluu Woods Kenosha, WI

Your bank sucks you lowered my credit line. I’m closing all accounts through your crappy bank. I hope you go bankrupt. Aholes.

3 years ago

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brian davidson Taylorsville, NC

predatory practices! Closed all of my accounts that was in excellent standing for no reason. Dropped my score over 100 points!

3 years ago

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Laura Bracken Wappingers Falls, NY

Synchrony Credit put me through phone HELL when their "system" suspected one of my charges to look suspicious.

3 years ago