Name: Synchrony Bank
Rating: 1.1

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Nancy W Washington, DC

Don't get cards from this company, Had credit cards and due to the pandemic decided to lower my credit limit and also when it was paid off closed the accounts making my credit score do down. Not happy with this Company

3 years ago

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Joon Kim Las Vegas, NV

Absolutely a nighmare 1. their website does not work 2. they don't have lock feature 3. I was lured in by the 2% reward but everything is fishy at synchrony. Going back to Chase

3 years ago

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Margot Morshuis-Coleman Charlottesville, VA

They lower your credit limit without any reason. What that means is you suddenly have a 90% balance on your card? They suck. No, you’re not amazing at all.

4 years ago

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Charles Dickson Sweeny, TX

A very shady company, the change your account with no notice. I am closing all my accounts and will never use them again. I suggest anyone find other means, rather then use these people.

7 years ago

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Jenny Moorhead

Never missed a payment and always set up with autopay... they canceled my cards anyway with no notice. Beware.

7 months ago

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minabluemerle St. Petersburg, FL

No buyer protection on purchases. Terrible customer service. Waste of time trying to get any help.

8 months ago

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Rob McLaughlin Summerville, SC

Disgusting fraudulent behavior. Failure to provide as advertised. Customer service is awful Funding CDs is a nightmare

9 months ago Edited January 9, 2024

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John Curry La Grange, GA

Closed my account for "not paying off enough of the balance" even though I made every single payment and paid extra on each payment.

11 months ago

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Fonta Polk Oakland, TN

Dislike because customers service only worry about a payment instead of answering your questions. They also want give you a increase on your credit limit.

1 year ago

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Vicki Terry Baton Rouge, LA

I sent two payments in error and was told it could be 3 weeks to get a refund. Account is paid up and I have a credit balance. Not likely to use this card again

1 year ago

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Jax W

Don’t just don’t. Pure trash and lies. They charge late fees even when you pay on time. $600 later and I still owe the same amount 10 months later.

1 year ago

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Kami Augusta, GA

Don't use this company. If you pay your account off they hold the funds for up to 10days. They don't credit it back to your account after they take it out of your account.

1 year ago

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Alfonso Garcia Brandon, FL

It’s a scam bank stay away Not a real bank with zero costumer service They lower my line 👎👎👎👎👎 Happy to close my account with this jock bank

1 year ago

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David Mitchell Worcester, MA

I applied for credit with this company for a Sams club membership credit card. There were PAINfully slow and unprofessional. I would not recommend them to anyone.

2 years ago

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Dixie Doll Washington, DC

Do not recommend. I make my payments on time and still get late charges and they won't wave the late fee even though it's not my fault they took they money out late.

2 years ago

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Whitley Dean Whitney, TX

Terrible! Do not bank with them. They don’t tell you all the rules then the freeze your account for 90 days and you can’t do anything but wait for them to unfreeze it!

2 years ago

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Taina Nelson Boynton Beach, FL

Don’t do business with them! They are the worse. They charge unnecessary fees and will close your account and/or decrease your credit limit without warning.

2 years ago

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Taina Fevry Boynton Beach, FL

I dislike their billing and communication policies. They do not inform you of any changes. They can suddenly decrease your credit limit and close your account.

2 years ago Edited April 29, 2022

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Gary Corns High Point, NC

Absolutely the worst in the business. The worst in customer service. They simply do NOT CARE! We have a Lowes.com card through them and they make Lowes look very bad!

2 years ago

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scurryrg Charleston, SC

This is the only bank that cannot download a full year of activity. You can get PDF statements for the last 12 months but only mailed paper statements for earlier.

2 years ago

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Senioragent1 Dallas, TX

Synchrony just closed 7 cards of mine for no apparent reason. All were paid on time and had low balances. I make over 200,000 a year, what is going on with this company?

2 years ago

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Charles Lavery Hickory, NC

The only trouble I've had is using my welcome home card is, I can't use it even with businesses that use Synchrony financing. I don't understand why?

2 years ago

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Shane Gaddy St Louis, MO

Terrible bank to do business with they will close your account for no reason even if you were a good customer and paid off your account there are better banks out there!

3 years ago

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Char Cleveland, OH

I applied for credit card with one thier parent branch. They quoted an incorrect Transunion score; significant under twenty points difference!

3 years ago

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Jennifer Omaha, NE

They are destroying my credit!!! They closed 3 of my accounts out of the blue with no warning!! I dont know what to do,this should be illegal,im devastated

3 years ago

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Henriettedandelion ,

it wasnt totally bad but i was completely disappointed and quitted when i found out i couldnt make online payments.

4 years ago

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Ilene to the left Hutcheson

They suck. They rip people off and no one working there has any brains whatsoever.

6 months ago

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Alicia Mccarary Ecorse, MI

The worst company to open an account with. They close your accounts even if they are paid off and it affects your credit score. Never again!

1 year ago

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Ismael Reyes

The worst bank ever ever trying to make a faster payment and all they tell you is just excuses in other word messing up my credit for their pleasure

1 year ago

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Gary Coslow Venetia, PA

Don't know what they're doing received a letter canceling my loan after I'd already paid off the loan with zero interest

1 year ago

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Scott Hemenway Minneapolis, MN

This company discriminates against disabled seniors by not providing them an easy, effective method to validate their account over the phone.

1 year ago

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Tracy C Pittsburgh, PA

These pricks just took the full balance owed from my account instead of the allowed monthly payment. Is this even freaking legal?

1 year ago

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John Cypress Sugar Land, TX

Fraudulent Billing Activity on credit card account. Bills not received, late charges applied and interest charges on statements.

2 years ago

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Ayal Chicago, IL

The worst bank to use for PayPal credit. I made a duplicate payment by accident and I was told it will take 7-15 days to get a refund. Ridiculous!

2 years ago

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Bluu Woods Kenosha, WI

Your bank sucks you lowered my credit line. I’m closing all accounts through your crappy bank. I hope you go bankrupt. Aholes.

2 years ago

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brian davidson Taylorsville, NC

predatory practices! Closed all of my accounts that was in excellent standing for no reason. Dropped my score over 100 points!

2 years ago

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Laura Bracken Wappingers Falls, NY

Synchrony Credit put me through phone HELL when their "system" suspected one of my charges to look suspicious.

2 years ago

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Steve Las Vegas, NV

A truly horrific business which does not provide and help to their customers and has horrendous customer service practices. Consumer beware!

2 years ago

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Will Creamer Chicago, IL

The absolute worst financial company to exist. Makes paying a bill an impossible task and ruins your credit because of it.

2 years ago

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Janet Dykstra Wilmette, IL

Credit card service is terrible. No notification when card is cancelled due to inactivity. Poor customer service on the chat line.

2 years ago

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Stephen Nicholas Punta Gorda, FL

It is 2022 and there is not a website for their installment loans. You can't manage your installment account online in 2022? Incredible.

2 years ago

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joe

Worst Customer Service Ever!!!! 4 months and still going to resolve a disputed charge and being charged interest doing the promotional period.

2 years ago

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Mary DeLaBarre Colorado Springs, CO

Don't do business with this bank. They will close your accounts with no explanation. Poor poor customers service. Worst bank ever!!!

3 years ago

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Jau 6429 Albuquerque, NM

Synchrony bank representative took it upon herself to change my credit card mid trip leaving my family and I stranded do not trust this bank

3 years ago

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Mark Schwartz Gaithersburg, MD

They have terrible customer service; long waiting time and lots of misinformatin. Good luck dealing with them.

1 year ago

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Jan Petrie Saddle River, NJ

Customer service is abominable!!! Had I known then what I know now I never would have done business with them

2 years ago

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Brittany Pelham, AL

Don’t get involved with them. They close accounts in good standing for no reason! Ruined my credit!

2 years ago

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Pursuit Dallas, TX

Poor customer service. Statement always wrong

8 months ago

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Mark M. Janesville, WI

Charge late fees AFTER you pay on time. Do not like this company.

11 months ago

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brian jones Buford, GA

They are untrustworthy. Paid on time every month but still was charged exorbitant interest.

1 year ago