Name: Synchrony Bank
Rating: 1.0

star star_border star_border star_border star_border

Samuel Edwards Seymour, TN

I just used the online chat function and the phone chat function and both of these people can not see any info on the accounts except how much you owe... I informed them that the bills are going to an address I had 5 years ago and not to the address I have on my bill from rooms to go. It was like pulling teeth to get them to correct thus error. Be prepared to call 5 different people to get a full answer to a simple question.

3 years ago

star star_border star_border star_border star_border

sylvia Neal Cape Coral, FL

Synchrony bank credit cards have done more to damage my credit rating than any other entity even though I pay more than the minimum every month and on time they continue to lower my credit limit which of course lowers my credit score thru no fault of my own. I would like to know of any class action lawsuits as I believe it's very unfair of this bank to damage peoples credit scores when they are dealing with them in good faith.

3 years ago

star star_border star_border star_border star_border

J W Kearny, NJ

I sent them a passport copy as the verification document like they asked. The scanned PDF document was in the highest resolution in the setting while being made. Later I asked why my application was declined, they told me they couldn't verify my ID. They were literally blind and still claimed it was blurry. This document has passed every ID verification internationally and this is the first time it failed. This is the most ridiculous excuse I've ever heard in any application in my life. The truth is, they just wanted to steal my personal information.

3 years ago

star star_border star_border star_border star_border

Dadutch3zz Buffalo, NY

They will ruin your credit if you are trying to rebuild. They do random credit pulls and if your score and utilization don’t match what they require they will close your account or lower your initial amount of credit to what ever you owe. Therefore it looks like you made a huge purchase and maxed out your card to the credit bureaus making you utilization increase which then hurts your score. A lot of people complains of this so save yourselves the headache I wish I read the reviews before applying and receiving this card.

3 years ago

star star_border star_border star_border star_border

kimberly Dooley Douglassville, PA

Please do not mess with synchrony bank paypal/booking.com they are all scams they took $1754.77 from my PayPal account and refused to put it back now stating it is a merchandise it was no merchandise paid for it was for booking.com reservation for April of next year the hotel does not have my money they called me the other day Telling me that it was booking.com oh I’m tired of fighting I’m done I’m not gonna pay my PayPal credit card until this is all straightened out

3 years ago

star star_border star_border star_border star_border

TL Dickerson Cypress, TX

I got a discount card for tires through synchrony Bank never use the car before I ran into an emergency used the card two days later I get a letter they does decreased my amount I never was late with them or anything it makes you not even want to do business with them I’m gonna pay it off and close the account I would never recommend this company to anyone. I have that card for seven months and never used it and soon as I use it you decrease it that’s dirty.

3 years ago

star star_border star_border star_border star_border

Mae Glenn

I recieved the card for gas purchases. After 30 days they raised my limit, after 69 days the cancelled my card and when I called to ask why, she stated my credit score went down. My credit score went down 5 points for using the card. Hahaha. She then stated I can reapply after my score goes back up. No way!! I will never use them again. My payments were always on time! I highly advise not to use them!!

3 years ago

star star_border star_border star_border star_border

Fellas Co. Columbus, OH

Watch yourself dealing with Synchrony or should i say credit score with no letter or respondence from them they lowered credit card limit because i haven't use it within a period of time that was good to them which resulted in a 26 point drop on my credit score. No Call , No Letter saying please use within a time period. then when i call them all Crystal had to say was " Oh I'm Sorry "...

3 years ago

star star_border star_border star_border star_border

Lynn Washington, MO

I e been overcharged with my synchrony credit through PayPal , I made several payments over the phone with my credit card to them and they won’t apply it to the balance “ stating we don’t accept credit cards” well your employees accepted my credit card over the phone. They have charged me interest on 6- months promotional purchases that I paid off by the due date . Their wrecking my credit now because I’m refusing to pay them more when I don’t owe . I will never use this company again!

3 years ago

star star_border star_border star_border star_border

Paule Joubran Escondido, CA

This bank is a complete joke. You can give them your name, social, birthdate and they still can’t find anything out about your account. They’vee got an app That's worthless because for whatever reason, you can never log into it without first calling their sorry asses to Re-Set your password. They are the most pathetic banking firm to deal with. Never again, will I ever apply for credit if they have anything to do with the financing. . Adios ebay, Amazon and Lowe’s. Capital One is my first choice since they know how to get this done.

3 years ago

star star_border star_border star_border star_border

Eslyn Frazier Atlanta, GA

Worst bank ever....do not use this bank...my wife and I HAD 3 accounts 2 for gas and car repair and 1 for Ashley furniture. We NEVER missed or made a late payment and my Ashley account had a ZERO balance...but they closed it without even a warning..just an email after the fact...needless to say we decided to close our other cards....NEVER give them your business,they do not appreciate it.....I would give them 0 stars if I could

3 years ago

star star_border star_border star_border star_border

Kacie Boeshore Pittsburgh, PA

Wish I could give 0 stars. This company closed my account even though I had never missed a payment and was completely up to date. Stating my credit changed so they could. They punish you for paying on time and make you feel small. I am trying to save everyone the hassle of a ding on their credit due to this company's "policies". Horrible company...

3 years ago

star star_border star_border star_border star_border

Lardija Sisic Fort Worth, TX

they suck i called and i think i called India so no one is English and they have spoken to Jack i think and he has no idea what he is talking about he talks fast and incorrect so i can't understand him worst company ever to call and they are for Walmart credit card and all mange retail store credit carts my English is not that great but this was the worst experience i ever had

3 years ago

star star_border star_border star_border star_border

fabian C Los Angeles, CA

Synchrony is by far my worst experience among all banking institutions I've used. At all levels: rates, service, usability of their app, ultra long delay between payments and the time they actually get withdrawn. transparency of the fine print rules. Almost everything they do, is less good, or less fast than other banks. I wish Amazon (and Google) would partner with someone else.

3 years ago

star star_border star_border star_border star_border

FINNY PATHICKAL Ocala, FL

I was using this bank for last six years . I have learned my lesson . Most of my earning goes to their intrest . Even some account which i never start with synchrony end up they buy and same issues as before . Unusual late payment charge even u make payment on time . Variable interest rate means slaming on credit line and credit score on one account and changing higher intrest rate on most of the account . So next month i will be completely synchrony bank fraud free . Never this bank in my life .

3 years ago

star star_border star_border star_border star_border

Deborah Dawicki Solvang, CA

I was trying to verify my identity for a CC (Harbor Freight) and the process was terrible. They needed a video of me which I wasn't prepared for. Then they wanted to take a picture of my license with my IPAD camera front and back and the process did not work. I tried to pre-qualify. It sent a link to my mobile phone and it came up verified but the website didn't detect that. This whole process was ridiculous. I have existing credit with synchrony bank and never had to go through all this.

3 years ago

star star_border star_border star_border star_border

Victoria Holloway Justice, IL

I got pre approved for care credit in january. Never received the physical card. Now with that on mind I tried to access my account that month said everything was incorrect meanwhile I still have no card and called everyday over what I owe and when I explained my situation they said I will get a call next week. 2 days later I am being called again. No sympathy and unprofessional at best. Will not be recommending and will be urging anyone I know to avoid.

3 years ago

star star_border star_border star_border star_border

Philip Fay Truckee, CA

Synchrony bank is the worst experience I has ever had withy any financial institution bar none. They are villains and not worthy of any customers, they will only jack up interest rates on you and then you will have to fight them. Then the problem is you will not be able to get anyone with 1/2 a brain on the phone. After many hours on the phone waiting, and waiting and waiting, you will lose your mind and soul.

3 years ago

star star_border star_border star_border star_border

Angela Sellers Elkton, MD

I was charged thousands and thousands of dollars for items, I never purchased I was paying my bill every month but I wasn’t being credited my bill kept going up and up every month, I disputed all the charges on my Amazon and no card and they stated that the charge’s are mines. Which is not true.. can anyone help, I’am ready to sue at this point this is a scam, I”m not paying for something I didn’t receive, is there a attorney that can help me with this ..sad part I have a lot of cards through this scamming bank Thank you

3 years ago

star star star_border star_border star_border

Lisa Turner Douglasville, GA

The customer service I received was horrible I called on May 26 and the representative was very short and rude I called again on the 28th and not one of the representatives clicked on for me to leave to leave a survey the treatment I received was unexceptionable and I’m very upset

3 years ago

star star_border star_border star_border star_border

dancemom Hazleton, PA

I have been a synchrony bank customer for years. Many of my have transitioned to Synchrony Bank. I just went to use my Synchrony home card to have it declined. They closed my account due to inactivity. I was not notified that it would be closed or that it had been closed. I spoke with a manager and her reply was they are not obligated to notify you of account closures prior or after. Synchrony obviously knows nothing about courtesy or good customer service. Manager told me I could open a new account. I told her I will never have an account with them again

3 years ago

star star_border star_border star_border star_border

Jones Shelby, NC

Sam’s Club Master Card through Synchrony Bank was the Worst credit card ever used! Had card less than one month and card was canceled twice for suspicious purchases. Card was shut off each time. Was told a new card would be mailed within 7-10 days??? Furthermore, Synchrony Bank’s Authentication tool did not work! Just paid off balance and CANCELED CARD. We weren’t able to use card half the period of time we had it. NOT WORTH THE HASSLE!

3 years ago

star star_border star_border star_border star_border

Dawn Walker Kodak, TN

ZERO stars! It is fine until you need to access your money! They have a limit on bank transfers that is not stated anywhere on their website. Manager told me they would air freight a check because I needed more of our funds for a closing on our new home. They did not air freight the check for 2 days! I was on the phone with 3 different managers, for 3 hours, the last one "off shore" and NO ONE was able to help me or called me back. Filing complaint with Better Business Bureau also.

3 years ago

star star_border star_border star_border star_border

Shannon G Santee, CA

I've had the card for a year. After a year of on-time payments, and paying more than the minimum, they cut my credit limit down to my current balance. So now it shows I am utilizing 100% of my credit limit and caused my credit score to drop 57 points. Of course, this happens right when I am shopping for a new car. I received no notice this was happening, and no explanation from Synchrony Bank.

3 years ago

star star_border star_border star_border star_border

Armin Brown TX

Gave no notice prior to taking action but decided to close one of my accounts because my “balance was too high” even though the card is paid off EVERY MONTH. Not minimum payments, paid down to $0 every month with no issues and no missed payments. Absolutely ridiculous. Thank you for making it even harder to build and maintain credit in an already horrible economic situation. Trash company I will never open a new account with you and I will close EVERY SINGLE ONE of my remaining accounts.

3 years ago

star star_border star_border star_border star_border

TED KOLLISTER Latonia, KY

Synchrony bank is a joke they closed 60k worth of credit accounts with no notice period I have been a loyal customer always paid my bills on time they said they were closed due to inactivity I have a good income so I don't need to rely on credit as much there's two reasons they closed my accounts 1 no swipe fees 2 no interest cause I paid off my accounts in full each month basically they didn't make a dime on me cause I don't carry a balance on any of my cards I'm done with synchrony bank no more business with them

3 years ago

star star_border star_border star_border star_border

P williams Villa Rica, GA

Do not get a credit card that uses Synchrony Bank. We purchase a house and got furniture from Rooms to Go and a bed from Sleep number but cards through Synchrony Bank. The only reason we did was because the no interest payments for 12 months. Two months before the cards were paid off and interest kicks in the bank closes both cards and say it due to non usage for three months. Who purchase furniture every three months. This messed up my credit and now I am looking at reviews they do it all the time and that is not fair.

3 years ago

star star_border star_border star_border star_border

Rita White Warrior, AL

Lost job and got behind on my care credit! No matter how much extra you pay showing you are trying to get caught up. They start blowing your phone up. Each time I speak with them it’s like talking to a wall. I am in the lending business this is very unacceptable. I am also paying for hearing aids that I can not use during the week at work. Just poor customer service. Good thing I am honest person.!! They will get the money!

3 years ago

star star_border star_border star_border star_border

Gregory Fowler Portland, OR

Over a 10 day period I tried to transfer an ira to this bank. Their system wouldn’t allow me to access their online banking. I placed multiple calls, always being placed on hold. Again and again. They finally fedexed me a code, call again, placed on hold multiple times again. Opening an account shouldn’t be thus hard. I’m bringing them business. Why did they create such a difficult process? I finally just gave up and went to another institution. Wasted 10 days of effort!

3 years ago

star star_border star_border star_border star_border

JeepnitNC Charlotte, NC

I went to discount tire to get new tires. Offer was interest free for 6 months. I paid off my balance in 5. Now I am fighting a fraud charge and they are saying it's me. I live on the east coast and charge was in California. I have never been to California in my life and have no family there! This company is the fraud! My credit will be ruined. I will have to get a lawyer to fight them and see a class action lawsuit coming. DO NOT USE SYCRONY! I was hung up on multiple times and left on hold to rot by the indian cartel. I repeat! Do NOT USE THESE PEOPLE!

3 years ago

star star_border star_border star_border star_border

Jeff Heatwole Spokane, WA

Recently charged 300 in Interest when I was told there would be no interest for 6 months. So that means they just piled up the interest and tacked it all on in the seventh month. I pay more than the minimum every month and they are making it so I can’t even pay off a small loan of 3k. I’ve payed this company over 500 in Interest and late fees on a 3k loan! That’s insane!!!!! Stay away if you’re struggling financially. These people are sharks.

3 years ago

star star_border star_border star_border star_border

give-me-a-break Junction City, KS

Syncrony bank will automatically renew your CD without your knowledge or approval. Once renewed, its very difficult to get your money back. My CD matured on March 31. On April 1 they renewed it. I noticed on April 3 and told them that is not what I wanted. They said it would cost me $800 to get my money back. On top of that, they have been telling me for the last week that my money would be returned "today" and they still have my money.

3 years ago

star star_border star_border star_border star_border

Mark Skellenger Westlake, OH

Synchrony bank Credit cards are not suitable for business owners. My cards keep getting declined for nonexistent, but suspected, fraud. To reconcile, it typically takes 45 to 60 minutes, proving my identity 4 different ways and repeating my contact information three and sometimes four times to different people. I have to get offline, take a video of myself and relog in where I go to the back of the line and have to, once again, prove my identity. If your time is worth anything, you will use a different card. I have had it and I will cancel this account after I've cooled down.

3 years ago

star star_border star_border star_border star_border

Meryl Davis New York, NY

A dentist sent two fraudulent charges on my CARE CREDIT CARD for procedures he did not perform. An x-ray and my ledger as evidence I proved those procedures we’re not performed, but the dispute dept. sided with the crooked dentist. I am not paying a loan for procedures I didn’t have , so my card was cancelled, and a report sent to the credit bureau. Don’t use this bank - don’t use their CARE CREDIT card. The bank has terrible reviews . Synchrony Bank lost two big customers recently — they are no longer the issuer of GAP and WALMART credit cards

3 years ago

star star_border star_border star_border star_border

Eduardo Garcia Waxahachie, TX

These people are liars!!! It has taken a month to update my banking information and my funds have not been deposited into my account yet. I run a business and offer financing to my customers through them. Needless to say I will be taking my business elsewhere. I don’t have time to deal with idiots. Till this day, I have been fighting with them to deposit my funds and get the same answer every time…. “3-5 business days”

3 years ago

star star_border star_border star_border star_border

audrey b Kannapolis, NC

FYI: DO NOT.....I repeat: DO NOT apply for any card/account with Synchrony Bank attached to it. They will ruin your credit score, lower your credit limit, and close your account for being a GOOD CUSTOMER...UNBELIEVABLE!! My Ashley Home Store account was closed because I never used it....my Lowe's account was closed because I was (1) day late making a payment. My JC Penney & Belk credit limit was lowered, which resulted in my credit score taking a plunge. This company will do major damage to your credit score. STAY AWAY!!

3 years ago

star star_border star_border star_border star_border

Dianey Dallas, GA

Got notice today that BP is jumping ship. This ‘bank’ has a habit of requiring payment by the 19th of each month. Then they extend the charges billed long after. Called to see why my bill wasn’t closed by the 28th this month. Said they were closing the next day. Looks like they try to collect as much interest as they can in any way possible. Goodbye and good riddance!

3 years ago

star star_border star_border star_border star_border

Danny Jorgenson Indianapolis, IN

This bank is garbage. Do not finance through them. The website is terrible. I have been trying to pay my bill for weeks and cannot get into my account. Password recovery fails. Username recovery fails. Paying as a guest doesn't work for any of my cards. My credit score is messed up now due to a bill I could easily pay to literally any other financial institution. Synchrony is not technically a scam but it is definitely predatory. I just paid my full bill just to get away from this bank. I will never finance with google or Synchrony again.

3 years ago

star star_border star_border star_border star_border

Stephen Gair Miami, FL

I opened a Money Market account and instead of using my personal information, they populated the security callback numbers with a long ago disconnected cell phone and with my current landline. Customer service was of no help, just repeating the line that they use third parties to populate their data . My current cell phone, which is so customer service could see, can not be used to verify my identity, only a disconnected cell or the landline. Do I have to now take my house phone with me when I leave home? /s

3 years ago

star star_border star_border star_border star_border

Rex Holland

I applied for a Sam's club MasterCard through this bank. I was told by customer service at Sam's that I would receive a $100 dollar credit when my account was opened. I received a letter from Synchrony stating that my account would receive a $30 dollar credit. I called customer service to cancel the card and ask that nothing go against my credit report. They said I would have to do that on my own. Poor customer service and I personally do not want to deal with a company that uses under hand tactics to get my business

3 years ago

star star_border star_border star_border star_border

Jody Jones Moline, IL

Have had accounts with this bank for years with no problem. Opened an eBay Mastercard was accepted with a $7500 limit. Went to charge $600 and was turned down. No one would talk to me about this until threatened to close all the other accounts and then was told due to inactivity on the NEW card which I hadn't even received yet was why I couldn't charge over $500 .until I proved my credit worthiness. I have perfect credit with this bank and couldn't believe this happened!! Will be cancelling other accounts. Do Not do business with this bank!!

3 years ago

star star_border star_border star_border star_border

Barbara Smith Nashville, TN

After reviewing my monthly statement I noticed my credit line had decreased.I called to ask why they stated because my credit score had dropped.I have never missed a payment with them even paying more than the min and never late.so what did that have to do with them (Only dropped 2 points) I'm cancelling my card and will pay them off as soon as I can.I have several cards and this has never happened to me before

3 years ago

star star_border star_border star_border star_border

B C Saint Clair Shores, MI

I had an Old Navy account. I hadn’t used it in about 6 months, didn’t owe anything on it and they closed my account today, saying the reason for doing so was because I have other credit cards with high balances . Not true!, that my credit score decreased since opening the account. Not true either ! Oh, and that the account had not been used in awhile. Beware of doing business with this bank!

4 years ago

star star_border star_border star_border star_border

dean standridge Winder, GA

Me and my wife have worked so hard on our credit. So we decided to write checks and mail them to them to pay them off along with most of our credit cards. A month later came the harassing phone calls. A late fee that in return caused another over the limit penalty along with calls everyday. They couldn’t find my payment. This trashed our credit. It wouldn’t have been enough for it to be one synchrony acct. It was three accounts that were perfect before they ignored my payment. Left a complaint on BBB to trigger a response back from them

4 years ago Edited February 28, 2022

star star_border star_border star_border star_border

Beverly Bradshaw Littleton, CO

The customer service component does not allow a customer to talk to a real person. Instead, one is put in a queue only allowing numerical choices. All I wanted to do was cancel my credit card because of $61 of fabricated late fees. I will never recommend this bank to anyone. Discount Tire does its loyal customers a disservice aligning their fine company with Synchrony.

4 years ago

star star_border star_border star_border star_border

saul A Riverside, CA

What a shame shame on u is not a good review is going to make any difference but really I have been a Sam's Club and a card holder for Synchrony Bank for the longest I've always paid on time or always have paid over the minimum amount that has been needed throughout the epidemic and for One Missed payment that I happen to overlook that wasn't even much keeping my overall debt ratio under 20 you guys have the balls to drop my credit limit to a point where shopping at the store there is no point no worries I'm going to cancel this card with you guys

4 years ago

star star_border star_border star_border star_border

Denny Pichardo Tustin, CA

The absolute worst, they're basically a scam business, setup ridiculous products to rob customers, like charging a huge deferred interest even if you paid off the entire card. To top it off they will tack on ridiculous interest rates. They told me via the phone, feel free to complain and we can help you document the complain but we're not dropping any of our charges. It's a scam business that has partner with Living Spaces to rip off customers. Don't get anything from either company.

4 years ago

star star_border star_border star_border star_border

HilDun Yonkers, NY

They FAILED to take the mandated IRS required 10% witholding tax from a scheduled withdrawal from my IRA account. Yesterday, Pamela, told me it was an ERROR, but! They refused to make me whole and fix it. Today, I reported them to the IRS via our US Congressman's office via Email, Jamaal B. They still are "holding" US Treasury funds! That's fraud. ZERO "stars" should be choice here, not one! My impression is that they are doing this to keep their balance sheet artificially high, so they can get more cash from the Fed. Reserve Bank. We will see what develops from this situation.

4 years ago

star star_border star_border star_border star_border

Cindy Stanford

I have a Lazy Boy account that I haven't used in a couple of years, so, without notification to me, Synchrony reduced the credit limit by $2500 which in turn lowered my credit score. Checking my score is how I found out the credit limit was lowered. So, I called and cancelled this account which will further reduce my credit score, but I don't care. I am tired of doing business with companies that don't deserve my business. As soon as I pay off my Care Credit account this month, I'll close that account also.

4 years ago

star star_border star_border star_border star_border

Grace A. Capobianco New York, NY

The worst bank and partnership Amazon has ever started. I would buy on Amazon and even though I would charge it to my personal credit card or gift card it would STILL wind up on this stupid synchrony bank amazon card. Every month I would log in to pay the payment and it would say my info was wrong. So I closed the account, not one but 3 times before they ever actually closed it. Horrible, partnership and bank. When I wanted to close the account they never even tried to make it good for me. They just do not care!!!!

4 years ago