Name: Synchrony Bank
Rating: 1.1

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tevita Saurara Anchorage, AK

I was speaking to your customer service representative around 2.40pm and he was so rude. It was a male representative and he was so rude. If he is lazy or don’t have customer service skills then he better not in that field. So lazy, no phone adequate and so rude to the customer. I then called them second time and spoke to a girl who was so patient and kind but the gentleman that I spoke to earlier must have woken up on the wrong side of the bed. I called regards the Amazon credit card account.

1 year ago

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Justin LA

Absolutely the most corrupt garbage creditor in the United States. Even when being contacted and told about hardships causing delays in payments just a week or two past due dates they take action against customers. They report accounts as being more delinquent than they actually are and lower credit lines or close them for no reason. They actively seek to tank customers credit reports as if that is the only purpose and source joy they have in life.

1 year ago

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Maw Fayetteville, NC

Whatever you do do not open a credit card account with this bank it will be of no use to you within 2 years they give you a high credit limit and then out of the blue for no reason they drop your limit down to the balance you owe with no warning or explanation . One day you go to use your card and it’s declined and you don’t know why you’ve never been late always paid on time but they have went into your account and trim the limit they are pathetic.

1 year ago

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Hugo R. Sibrian Newhall, CA

Engaging with this institution is tantamount to navigating a labyrinth, with its distinct inability to uphold its pledges creating a daunting ordeal. If the sanctity of your credit score holds any significance to you, steer clear of this facade of a bank. Its alliance with Google is a cunning ruse, shrouded in deceit and carefully designed to ensnare the unsuspecting. Remain vigilant. Moreover, the complete lack of customer service further compounds the challenge, leaving you in the lurch when you need assistance the most.

1 year ago Edited May 19, 2023

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J R Pittsburgh, PA

After opening an online account and depositing $10,000 into Synchrony bank, they restricted my account and demanded I send a notarized copy of an ID(DL) I already sent an unnotarized copy of my drivers license. 5 calls later no one can tell me why my ID needs to be notarized. I found no documentation anywhere that states anyone's ID needs to be notarized . I suspect it is because I am African American . I will get notarized and immediately close my account and will consider additional actions . My account was opened over a month and a half ago and it is still restricted !

1 year ago

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Susan Muir San Francisco, CA

Synchrony bank screwed my credit over, they closed out my account with Sleep number for no reason, I have never missed a payment and my account was almost paid off. I never received any letter. They are horrible now I have to pay off any other cards with them These are very bad people I am not they only one they have done this to. They are the lowest of the lowest they will also for no reason lower your available credit also someone needs to stop them. Thank you Synchrony for ruining my credit.

1 year ago

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Ashley Illo Washington, DC

After I paid off my account. 3 months later they decrease my credit limit and then not long after they closed my account because it drop 7 points below 650. Now my score is going to drop even more because of this crap. Had I known this would happen I would have NEVER opened an account with them. I paid off the account before the promotional 0% Apr was over. Thus bank sucks. Stay clear.

1 year ago

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Valeria Leininger Glendale, CA

They lack proper communication. They closed my account without notifying me. I made errors when entering my payment information so the initial payment did not go through, but the subsequent ones did. They closed my account, no letter, no email, I found out through my credit report monitoring account. The only reason I got the card was for dental work and now I can't even use it.

1 year ago

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Fadi Annaba Decatur, IL

Really bad credit card issuer. I almost never was able to talk to customer service. It's hard to find the number to contact and when you do, you get auto prompts that keeps you in a loop. If you by sheer persistence make it to be directed to a live person, the line either drops, or they transfer you to someone else where the line drops again. Twice someone finally answered, but then pretended that they can't hear me and dropped the line!

1 year ago Edited July 10, 2023

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Frances Tintelnot Tucson, AZ

Every account I have that was taken over by Synchrony has had the credit limit dropped to the amount owed! No matter how long I have had an account with the creditor, nor the status. Most recently was my PayPal credit which I have had for years and pay over the minimum each month. I was livid when I saw that they dropped my credit to what was owed. Synchrony has single handedly been responsible for my credit score dropping because putting my credit at what is owed has increased my utilization even with no purchases. I really feel this is an unfair credit practice.

2 years ago

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Suz McKimmey Alpharetta, GA

I've closed two accounts now, because Synchrony ignored properly submitted and documented Legal Name Changes for over a year on more than one account. even worse, once I got them to process the change on one particular account after multiple contacts, my name was actually spelled wrong. I couldn't believe it. Even the SSA was less trouble than this entity. Good riddance.

2 years ago

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n smith

THIS IS PROBABLY THE WORST BANK IN AMERICA'S HISTORY THEY TOOK OVER $1200 FROM MY ACCT FOR CARD SECURITY I DISPUTED IT AND REPORTED IT THE GOVT, HEY DECIDED TO GIVE ME $700 BACK I'M STILL WAITING FOR MY REMAINING $560, IN RETALIATION THEY, I HAVE TO CHECK IN MY BANK STATEMENT THIS WEEK ARE CHARGING ME $50 A MONTH FOR A CASH ADVANCE THEY CLAIMED I TOOK OUT IN 2021, SPOKE TO A MANAGER SHE WAS EVEN CONFUSED WHY AM BEING CHARGED FOR A CASH ADVANCE THAT THEY CLAIM I TOOK OUT TWO YEARS AGO SHAME ON THESE GUYS

2 years ago

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Terri Uglem

My Home card was randomly closed stating future likelihood of no payments. I have had this card for about 5 years, in addition to a Care Credit card for even longer. I have never been over limit nor have I missed a payment. My credit score was lowered because of this, and customer service transferred me to a "manager", and then the call was disconnected. I will look for every location to which I can submit a poor review.

2 years ago

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Ss2644 Green Bay, WI

I would give zero stars if possible. Synchrony Bank will close accounts for no good reason. My account was at a zero balance with no late fees, yet they decided they would just close my account. I’m annoyed how this will reflect in my credit score now. They did this on another account my spouse and I had with zero late payments that we were making more than the minimum balance on. This company makes no sense and is a joke. Run far away from them!!

2 years ago

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SkyesDad Bay City, MI

Website is buggy at times, but a call to tech support usually resolves things. Just remember to pay off your bill off BEFORE a promo period expires. Good for pet insurance. YMMV Though.

2 years ago

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lowell chesborough Live Oak, FL

Synchrony BAnk Sucks. Chared me a large unjustified late fee and also charged interst @ 27% This is for being 2 weeks late in paying a Sam's membership fee (which is optional because I do not have to extend my membership) on a Sam's account that had never had a late payment since its inception in 1991. I will be paying Sam's in a different way in the future.

2 years ago

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Mad customer Naples, FL

They issued the incorrect 1099 form and after 4 phone calls they still have not sent the correct 1099. This is clearly their fault but they do not seem to care. Each time we have called and each time they have said 2 weeks. That has not happened. We are seriously thinking of closing both of our accounts because of the lack of consideration one their part. VERY POOR BUSINESS PRACTICE>

2 years ago

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Kevin Casteel Winston-Salem, NC

Had a perfect payment history for over a year and then paid off the balance. Right afterwards they reduced my available credit from $1200 to $299 for no valid reason. Customer service advised that it had to do with a credit review in which I have a perfect payment history on all of my accounts. I promptly closed my account and they were not upset or concerned at all. I will never apply for any credit line with their name attached to it in the future.

2 years ago

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BERNADETTE JAMES Pittsburgh, PA

I never missed a payment, on this account…or any of my credit card payments, This company reduces my limit every time I made a payment in 2022 until they reduced it by 1000$ On both cards …..this tanks my credit score to the mid 600s ….BOO on you !! What reptiles…. Oh yeah I’m rating you on every single platform…so I know your not post this 😳

2 years ago

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Martia DeHart Charlotte, NC

They closed my account without warning. They said they emailed me and called me about a payment that didn’t got through for $43 and they did not. Once the account was closed and I refused to pay the remaining balance then they wanted to start calling and emailing me daily. They have no consideration towards their customers and it’s no wonder they are a pathetic excuse of a card company and the day they’re shut down would be a happy day for me for being this inconsiderate.

2 years ago

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Stevie Miller

I've been trying to make security deposit for my Amazon Secured Card. It goes through them. I have attempted to use 2 different banks' debit cards (one is a savings and other is credit account) and my bank's credit card. It always says not allowed and invoice buying not permitted. And when I've called them there is no prompts for such issue. You have to button mash. Then they don't want to help you. Pass you back to Amazon which can't help with the issue.

2 years ago

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Diana Machado St Louis, MO

This company has been a nightmare to my life not once but twice. I had the auto pay option which it should have been charge $54 a month instead both times they charged the full Amount of $1,800. Leaving me with negative charges to my bank accounts. The first time they gave me my money back right away talking about it’s a glitch in the system. The second time I was passed around and finally said we will mail you a check in 3-5 days. It’s been 2 weeks and nothing. Please absolutely don’t ever finance with this company.

2 years ago

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Morris Dallas, TX

The phone is answered by people in foreign countries rather than a person in the United States. I have spent hours & hours trying to pay bills on their website & am rarely successful. Their website never recognizes me. When I try to pay as a guest & fill in all the spaces on the form (credit card number, last four SS numbers & my zip code) their website stops working.

2 years ago

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Sherri Giordano

If I could give synchrony bank a zero I would. I had Verizon Device Dollars that were supposed to be matched by the bank if I opened a credit card. Needless to say they were never were. I’ve called for 6 months now asking where they are and today was basically told it was never a promotion and hung up on. Is this what customer service has come to? If you are in this situation with the device dollars please respond. I know I can’t be the only person scammed by Synchrony and Verizon.

2 years ago

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Brenda Gartin Havelock, NC

"If a payment is received after the due date, but before the next statement is sent out, it will be applied towards the previous month’s due date. Additionally, if a payment is received on the same day the statement is sent out, this payment will be applied to the previous month’s due date as well". This is the explanation they gave for charging frequent late fees, I keep paying too early! I make extra payments and pay ahead, but if my payments arrive on the wrong day, I am charged late fees. I'm 2 payments ahead but that doesn't matter. I don't plan to deal with this company again.

2 years ago

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ranette woolery McDonough, GA

I had great credit with then always pay even when it's not time to pay, 1 month my account did not have enough money in it to pay them I call the company to speak to the manager to ask if they can just excuse this 1 time late charge he told me no so I say when I finish paying off my account am closing the account the manager was so Arrogant, he went ahead and close my account, and my other 2 accounts which I have in good standing I did not owe them not even a penny and he close my accounts. Fair warning do not open an account with this company they will ruin your credit for no reason.

2 years ago

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Serena Frierson

I had a cop show up at my front door with papers. I never knew the power and arm muscle they had behind this bank. They have no mercy on the amount of income you bring in and will sue you if you don't pay. These jive turkeys were looking for me in the army and national reserve to get their money. They don't care on the amount of you can pay monthly on the account. I had to struggle to find another job to pay on this account. I wish I never would have signed up at the register for this credit card. Please tell others not to do business with them.

2 years ago

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JB Delmar, NY

STAY AWAY FROM SYNCHRONY! I've been a customer for 5 years. Had balances of several hundred thousand dollars. Transferred in and out 100,000 at a time. Now they have secretly lowered the transferred limits. Can't find the info anywhere on the website. Wouldn't let me take out more than 25000 in one day. Now they won't let me take anymore money out the next day. When will they ever let me get the rest of my money out?

2 years ago

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Kaye Dolphin Raleigh, NC

A nightmare too unbelievable for words. Ultimately I had to pay over $500 more than I should have due to incredible miscommunication and inefficiency between Synchrony Bank and Ashley Home Furnishings (where Synchrony provided financing for furniture I purchased ). I STRONGLY caution anyone from doing business with either of these organizations. Or, more accurately - "disorganizations".

2 years ago

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Derrick J Calexico, CA

Very shady company. I’ve had a credit card from one of Synchrony’s partners for almost two years. Every time I make a payment, which I always do well before the due date and never go over my limit, they take the funds from my bank account right away but then take another week or more to post my updated available balance. They’re sitting on that money and drawing interest but delaying allowing the customer to access it. They need to be investigated.

2 years ago

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VS Atlanta, GA

Totally frustrating experience. Made application for tjmax card in store . told me to speak to someone to verify info . Called number 4 different occasions no answer. 5th time I spoke to someone who sent me to a website. which would never open. Got a letter and called that number and the rep wanted me to go to the same website that never opened. Just a stupid disorganized mess and waste of time.

2 years ago

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Rita Clayton Leesburg, FL

Synchrony bank accidently drafted the entire balance of my loan from my checking account as opposed to the three hundred dollars I authorized. They left me overdrawn 1600.00 and told me it would take 3 weeks to return my money via snail me. Even though they left me penniless electronically with ease. After alerting their representative about the problem, they were still set up to remove the entire balance of my loan once a month.

2 years ago

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JL McDonough, GA

Run! Run! Run! Going to close my account and never look back! I had a $1200 debt with them which I always paid on time, then suddenly, out of the blue, I was charged $550 plus in interest for 1 month. For what I asked them??. I called, I emailed, I questioned and I inquired…and got nothing… not even the courtesy of a response! Please... do yourself a big favor and stay away with them! Go somewhere else. I'd give them a zero if I could. Pay them off and get yourself outta there quick before you get screwed over! .. Do not trust this bank!!!!

2 years ago Edited November 7, 2022

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JOHN DEFABIO New York, NY

What a joke this bank is stay away ...They closed my accounts for no reason ... i paid every single time way before due date and pay extra and you close all my Synchrony accounts ??? Maybe your Policies towards GOOD payers!!!!! Need To Be FIXED ! NEVER MISSED ..NEVER LATE ..... ALWAYS PAID MORE THAN MINIMUM... THEY Decide in there Little Minds that i might not pay so they CLOSED ALL accounts.... Must be run by real .....

2 years ago

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H Akron, IA

Closed my account without any notice. Have never missed a payment and had $2000 limit. This is the third time having them lower my credit on two other cards. Same type of excuse they use. Never have had any problems like this with any other cards that I have. Tired of dealing with company that obviously doesn't care or want customers. Poorest excuse for customer service every time I tried to contact them. Stay away form Synchrony.

2 years ago

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Unhappy customer Canton, GA

I have 3 credit cards with Sychrony from three different retail establishments . I signed up for the Ashley furniture 60 mo no interest payment for a Labor day sale. When I went into my online account they had scheduled full payment for over $3000! I went in and arranged a much lesser payment for the due date about 2 weeks ago and checked my bank account tonight and there is a full payment of the $3000+ pending! I have alerted my bank and will be calling Synchrony in the morning to retract that full payment amount! This is horrid.

2 years ago

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Don New York, NY

They closed my JCPenny account without any prior notice. They claimed the credit bureaus had my balances on other credit cards as too high. Keep in mind, I only had a $100 credit line with JCP, and my account was in good standing as are my payment histories on those other accounts. Tried calling customer service to find out why and was told they sent a letter that never came. I have a 98% on-time payment history on my credit report. Synchrony Bank? FUHGEDDABOUTIT!

2 years ago

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cathy girl Salt Lake City, UT

Customer service is trash. Had same issue since March 2022 and still dealt with it in September. Finally just closed my account but still wasn't even resolved. All the supervisors there have no idea what they are doing and when you ask to speak to their supervisor, they say there is no one above them. I know they aren't the bosses but try and act like it. Do not bank with them.

2 years ago

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LLOYD SCHILLER Las Vegas, NV

Terrible. Called to change phone #.I'm 83 and can't take pictures very well and failed your on line verification. NOW THE REAL PROBLEM: Called the suggested number to get help. TRANSFERRED 4 TIMES TO FOREIGN PEOPLE TRYING TO SPEAK ENGLISH. COULD NOT UNDERSTAND ANY OF THEM AND THEY SAID SENDING ME A LETTER. I'VE BEEN A GOOD CareCredit account for years with a current score of 676. ALL THIS AGGERVATION TO CHANGE A PHONE NUMBER. MY TWO US BANKS AND ALL OTHER CREDIT CARDS THAT I HAVE DID NOT PUT ME THROUGH THIS F RATED SERVICE

2 years ago

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William Martin Denver, CO

Synchrony financed my couch. I paid it in full, never missing a single payment. When the loan was completely paid off in the contract terms without a single missed payment or underpayment, I asked for the account to be closed. They refused and continued to access me a monthly "account fee" which I refused to pay. I asked MANY TIMES over TWO YEARS for the account to be closed. I paid my obligation IN FULL. They have completely ruined my perfect credit. I would NEVER consider financing with Synchrony ever again. They are a complete scam.

2 years ago

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Ghada Barakat

Horrible bank that has the worst customer service. I am a paypal customer and didn't realize they deal with this bank for credit. If they can't help you, they disconnect you pass you to account manager who give you the wrong info to resolve an issue or assure you they will take care of it and never gets done. Spends hours and months trying to resolve a very simple refund transaction and experienced the most horrible and unprofessional customer service.

2 years ago Edited September 16, 2022

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sherry baum Las Vegas, NV

This bank has been nothing but a nightmare. Twice I tried to pay with electronic transfer. I checked and they said I had a zero balance. Then I get a notice that I am late with my payment. I finally asked for my balance and sent them a check, I called them today for my balance and they said I owe another $30 for interest fees. Do not trust this bank! They use to be Allegro and Synchrony took over. I made June and July payment and I owe more now than when I started. Beware of this bank and read the reviews they have more complaints than good reviews.

2 years ago

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Rz pittsburgh Pittsburgh, PA

Worst bank in the world. I let them know last month I was moving and gave them my new address. First they froze my account because I was getting an ADT alarm system installed and just today they froze it AGAIN because I was getting a new riding mower. BOTH to the new address they have on file. NOW THE KICKER....... they make you go through a FIVE step process to unfreeze your account..... to include a 5 second video of your face, photos of the front and back of your drivers licenses and they finally send you a verification code.

2 years ago

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Suro Upland, CA

So if you are just charging & paying your good to go, but as soon as other services are needed their customer service is HORRIBLE! Do not believe what any rep tells you, including supposed managers! From July up to today, 9/6/22, I have spoken to various reps & managers & they all have told me different info.! The managers are the worst! Check them & re-check them again because if they screw up on their end they won't make it right-- you'll only get the run around & basically just got to deal with their screw up! They take no responsibility!!

2 years ago

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D Guldenschuh Kissimmee, FL

I had a payment due for 30 some dollars I paid 3000 some thing and unfortunately paid it twice. I canceled one of the payments my bank canceled both. Synchrony retaliated by closing every synchrony account I have one by one stating it was because of a default payment. There was no default payment it was overpaid by $3000 and I was trying to stop it from putting my checking account in the negative

2 years ago

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Samuel Edwards Seymour, TN

I just used the online chat function and the phone chat function and both of these people can not see any info on the accounts except how much you owe... I informed them that the bills are going to an address I had 5 years ago and not to the address I have on my bill from rooms to go. It was like pulling teeth to get them to correct thus error. Be prepared to call 5 different people to get a full answer to a simple question.

2 years ago

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sylvia Neal Cape Coral, FL

Synchrony bank credit cards have done more to damage my credit rating than any other entity even though I pay more than the minimum every month and on time they continue to lower my credit limit which of course lowers my credit score thru no fault of my own. I would like to know of any class action lawsuits as I believe it's very unfair of this bank to damage peoples credit scores when they are dealing with them in good faith.

2 years ago

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J W Kearny, NJ

I sent them a passport copy as the verification document like they asked. The scanned PDF document was in the highest resolution in the setting while being made. Later I asked why my application was declined, they told me they couldn't verify my ID. They were literally blind and still claimed it was blurry. This document has passed every ID verification internationally and this is the first time it failed. This is the most ridiculous excuse I've ever heard in any application in my life. The truth is, they just wanted to steal my personal information.

2 years ago

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Dadutch3zz Buffalo, NY

They will ruin your credit if you are trying to rebuild. They do random credit pulls and if your score and utilization don’t match what they require they will close your account or lower your initial amount of credit to what ever you owe. Therefore it looks like you made a huge purchase and maxed out your card to the credit bureaus making you utilization increase which then hurts your score. A lot of people complains of this so save yourselves the headache I wish I read the reviews before applying and receiving this card.

2 years ago

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kimberly Dooley Douglassville, PA

Please do not mess with synchrony bank paypal/booking.com they are all scams they took $1754.77 from my PayPal account and refused to put it back now stating it is a merchandise it was no merchandise paid for it was for booking.com reservation for April of next year the hotel does not have my money they called me the other day Telling me that it was booking.com oh I’m tired of fighting I’m done I’m not gonna pay my PayPal credit card until this is all straightened out

2 years ago