Synchrony Bank
Is This Your Business?1.1
3.2
Overall Score
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Sarah Hartzog Delta, UT
Synchrony took out a $36,500 loan in my name that I never approved. I have asked for the original loan paperwork and they never provide it. This has been going on now for two years. Shame on you Synchrony. I am a disabled combat veteran who had perfect credit before you got ahold of me. I was approved for a VA home loan, and now because of Synchrony ruining my credit, I am stuck in a home that is not set up for my disabilities and I am getting hurt all of the time. This company should not be in business. They have continually broken laws and their customer service is horrible. Don't use this fraudulent company.
11 months ago
Marty Remillard
This company is behind the multi chain stores such as Beals, Lowes, Credit Care Credit Card. They lie, without warning they just shut off you card even with a zero balance for inactivity for 12 months, then with another card with them they reduce your credit limit, which then reduces your credit score as a result of both those actions which results in a tumbling effect on all your other credit cards cause your credit score to drop further. I went from a score of over 740+ down to a 665 because of them.
11 months ago
Bill Waldorf Knoxville, TN
If I could give them zero stars, I most definitely would. You would think that the CEO of the company would care enough to actually read what customers have to say about their experience with the company. I have an exceptional credit score that I have worked hard to maintain. I just opened an account with Discount Tires simply because they offered 12 months zero interest and it came with a $2,500 credit limit (which pretty much anyone who breathes can get). I wanted to get a second set of tires for my wife's car and requested a credit limit of $5,000 which was declined! What's ironic is that I have an amazon account through synchrony with a credit limit of $20K and Belk stores for $10K. You can't speak to anyone to actually override the algorithm. They just told me I would receive a letter in 7 to 10 days explaining why. Do you really think I care why? I can easily pay for the tires in cash, I just like using 12 months free interest and holding on to my cash anytime that's an option.
11 months ago
Mike Hunt Tampa, FL
Synchrony bank automatically enrolled me in auto payment without my authorization after having the credit card for over a year. As I do monthly, I scheduled an online payment. Today I find out that they took two payments out of my checking account causing overdraft. I contacted the bank and was advised they can send me one of the payments (by check in mail over 2 weeks) but refused to reimburse my NSF fees. I demanded a manager and was told one was not available, but I would get a call back some time over the next 3 days. Worst bank I have ever dealt with; they literally stole money from my account.
11 months ago
Sherrie Echarte' Tempe, AZ
PEOPLE guard your digital wallet with this bank. Twice I had issues with charges being placed on my account that were not mine. They fixed the 1st issue by opening up a new account, only to have more charges accrue. This was raising my blood pressure; I just paid off the accrue purchases and closed the account all together. You can't rely on this institution to protect your credit or to manage any account; they all seem to be going off a script which is apparent and they have little children answering their phone calls. It is best to GET OUT while you're ahead. Synchrony I Am not responsible for any charges that comes through after 11/27/23 because the account is closed. This has been a PSA!!!
11 months ago
Glen Koedding Middletown, NJ
I am deeply dissatisfied with my experience with Synchrony and their Credit Security Service. In April 2021, I opted for a financing option for my new Air Conditioning system, and it has turned into a nightmare.
Automatic monthly payments of $285 were set up, and I recently discovered an unauthorized balance of $4,268.37 on November 13, 2023. Shockingly, Synchrony had enrolled me in their Credit Security program without my consent, charging an outrageous $159.5 monthly fee—more than half of my original loan payment. This fee accrued interest at 26.99%, resulting in an unjustifiable balance.
When I contacted customer service, they claimed I had "opted in" during the loan application, a fact that was never clearly communicated. Despite my objections, they offered only a partial refund of $1,785.89, insisting I bear responsibility for the remaining $2,482.48.
This resolution is unacceptable, as I never willingly enrolled in or desired the Credit Security Service. Paying the contested $2,482.48 under duress is my only option to avoid further interest charges.
I urge others to be cautious when dealing with Synchrony, as their unethical practices have had a severe impact on my financial well-being. I've filed a complaint with the Better Business Bureau and requested an investigation with the NJ Department of Banking and Insurance to address potential deceptive practices.
Consumers deserve transparency and fairness, neither of which I experienced in this situation.
11 months ago
Christopher Boyum Buffalo Lake, MN
Had 2 new egg cards threw them Both ended uip never being used because syncronys system wont communicate with the website. When talking to Synchronys customer support they tell me that their is a way to fix this and that New Egg Knows about it. I am a regular at Newegg and their customer support is great. They say there is no such thing and that The issue is on Syncrony's end. After back and forth I closed my care Credit and my brand new not 1 day old newegg account and will not be returning to such an incompetent company. These companies using them for their store cards should highly reconsider as they are losing money over synchrony incompetence.
11 months ago
G R
The ability to use Care Credit is wonderful; however, the app and site are poorly designed. Often the wrong amounts are showing in fro-downs and the ability to change autopay is not apparent. I requested that Customer Service inform the technical team of the various areas where information is not updated; they offered to transfer me to that group. It is not my responsibility to do their job.
1 year ago
gdeh
They have been golden for me. Paypal mastercard is my daily driver, Amazon credit card, High yield savings account, and a CD.
I pay the cards in full every month. Never carry a balance. So far never had an issue.
1 year ago
NJGut Crofton, MD
On our travels to Morocco and Portugal in late April - Early May we encountered problems using our ATM Card from Synchrony Bank. Although it is on the Visa Plus Network it wouldn't work at ANY major Moroccan Bank ATM machine in any location we tried. In addition, In Portugal we couldn't get it to work on ANY major bank machine in the Multibanco network. Only the onerously expensive (13% comission) Euronet machines would work. Multiple and expensive calls to Synchrony Bank support did NOT result in any helpful answers. The card was validated as working by Synchrony support. My advise is to not rely on Synchrony Bank for international travel support
1 year ago
Victor Gill Milford, OH
This Bank has good rates most of the time. However this all negated by their inabilit to communicate with customers efficiently and accurately! They have secure email, BUT they will not address ANY request you make via this SECURE email. They are not a brick and mortar bank where I can go down and talk to rep and when I try and call them on 1-800 line as they want you to, I find that I have to wait minimum of 15 minutes or so to even get someone to talk to you!! I cannot be on the phone this long to make minor requests that SHOULD BE EASILY HANDLED via "Secure" email!! Tried them twice and this was the case in both instanced, even BEFORE the Pandemic!! Will not utilize their services again!
2 years ago
Beverly Chavous Evans, GA
I was a loyal customer of synchrony for years with several credit cards until I made one honest mistake of deciding to start online paying of my Lowe's card. I had my card years never abused my spending and always made payments on time no matter what. If i made a purchase I would pay it off on time or even before the month was out sometime! I decided to start making my payments online doing so I accidentally left out a single digit in my checking account number and didn't realize it and then made a payment and it caused a non-sufficient payment on my account. When I was notified by mail I called Synchrony and went over my account to find out why after years why did they decide to close my account. I spoke it over with the representative and they explained to me that was the reason.. I found it to be very hurtful because I pay my bills as I should and on time. I'm writing this review so that synchrony bank can see that the issue with my account was an honest mistake and not on purpose and for other people to know please be careful when setting up information online to double check before submitting a payment because you will be in the situation I am. No one is perfect and I hope synchrony will understand that my mistake was an honest one! I still have a balance on the card and plan to make the payments on time as I always have.
Sincerely,
Beverly Chavous
2 years ago
Davra Clayton Albuquerque, NM
I took out the CareCredit / Synchrony Bank card to pay for expensive dental work and have also used it for veterinary services. I like the way the Promotional Payments can be deferred without interest which has been helpful being on a fixed income.
Now the frustrating.... I had three Promotional Purchases coming due in the first 3 months of this year. I made 2 calls to Synchrony Bank (being on hold for minutes and minutes each time) to confirm the amounts of each Promotional Purchase coming due and the exact pay-off amount each. I took money from my 401-K to pay out ALL of the promotional purchases coming due, and made a lump sum payment for over $2K in a phone conversation where I specified the amount for each pay-off. Each was paid in full with no interest! It was confirmed by the representative I spoke with. Or so I thought!
The next month when I went on-line to check my account, several of the Promotional Purchases showed balances, so I immediately called SB. After a LONG hold, I got a girl who was really hard to hear and who didn't seem to know what I was talking about. After going over it with her for several minutes with no understanding, I asked for her supervisor and went over it AGAIN. After another LONG wait the manager came back and agreed that the money I paid had not been allocated correctly and interest had been wrongly charged to my account. She insisted it was straightened out, apologized and informed me it could take 1 - 2 billing cycles for the corrected amount to show up. Really? Shouldn't a correction be made immediately?
Fast forward to the following month - upon checking the on-line account, my balance for one of the Promotional Purchases had been moved to inactive, BUT instead of being paid off, it showed over $300 still due. So another phone call to CUSTOMER SERVICE? - another LONG wait, another lady with a timid voice who said it was the interest due for the remaining balance. She proceeded to explain how much the interest was, and I kept saying it was paid off several months prior to the due date - there was no remaining balance. Finally she said she would have to speak to her manager - WAIT, she came back, said WAIT while she got the answer...WAIT. I asked if I could just talk to the manager myself. She ignored that and said WAIT. Finally she came back and said that he "was able to remove the accrued interest" (which I said never should have been there in the first place). She again said her manager was able to fix it. I got her name, his name and a confirmation that it would be corrected within 48 hours.
While I was on hold - again and again, I went to the best company website to see if anyone else had issues - thank goodness, it isn't just me!! I thought maybe I was jinxed. My husband keeps saying "get rid of that card, they are incompetent" but I keep holding out because we just don't have the money up front to pay for dental work or vet bills. I keep expecting better accounting and customer service. But, I'm about done with the time and frustration. I feel like I have to check every month to see if it's been corrected and worry about their next mishandling of the account.
2 years ago
marsha morgan Altamonte Springs, FL
Some of the largest bills are medical bills especially dental bills. I got a care credit card via synchrony Bank and because I was new to it I was given a balance 1500 to use. However an emergency came up which prove to exceed the 1500 amount so I requested a increase on my balance. My reply from synchrony was to the tune of: I haven't demonstrated the ability to use the amount given to me and no increase would be given. I explained everything in my explanation box but was denied the increase. Well now I get upset as to how I'm going to pay this so fortunately the dentist broke up the payment. Yes the bank doesn't know me but I'm sure there's a lot of people they don't know that they've increased their dental card for. They need to change their credit card to 'Don't Care' as opposed to Care credit.
Oh and Jess is a side note, in reviewing your complaints, do you really send out false statements to your customers?
3 years ago
D LS New Kensington, PA
I have multiple account with Synchrony Bank, one with a balance of $11,000 and the others with no balance and one with a balance of $2000 on a promotional zero percent deal. I have never made a late payment, have my credit increased on all cards and never had my credit limit lowered like the other comments I have read. I called Synchrony Bank and asked to have my interest rate on my Mastercard with the high balance lowered and they refused. My credit score is over 800 and my debt to income is at %27. I simply applied for a Citi Diamond Preferred card and transferred my balance. Synchrony Bank is not customer friendly, they do not care if they keep there customers and by the comments I read, they prey on the vulnerable. I am done with Synchrony as soon as my promotional balance is paid off.
3 years ago
Robyn Brady Kent, OH
We have several loans through Synchrony Bank. Windows at our rental and our new furnace and A/C at our new home. Super easy to set up payments and customer service always helpful and courteous.
3 years ago
Laura Kluge
This is the worst company to do business with. The companies who choose to use Synchrony Bank as their bank are making such a mistake.
2 months ago
gus puorro
I am appalled that a bank that charges such high interest and fees on everything would charge you 1.99 to mail you a bill. and that is added to your balance and compounded.
2 months ago
Cassie
Synchrony Bank sucks as a bank decreased credit cards, closed one account and has made my credit score drop . Mind you have never been late for a payment. I can’t wait to payoff my cards and close accounts.
4 months ago
Nadine Collier
Horrible bank. I've never been late on any payments. They lowered my credi limit because I have high balances with other cards.. When they did this my credit score went
below 600
5 months ago
JOLLY RANCHER
I started an account with synchrony through Amazon. Without my permission , they made the synchrony account the primary payment through Amazon. The interest tatexx CD was incredible and customer service was horrible. The worst banking experience I’ve ever had..
7 months ago
Dav
This bank is terrible; they closed accounts or reduced the credit limit for many customers, ruining their credit records for no reason. I read numerous reviews here and on other websites, and the customers are complaining about the same issue. That bank is not good at all.
7 months ago Edited April 1, 2024
Rene Alvarez
This Bank Closed my credit card account without notice and without missing a payment. The reason why: I had a payment set to be withdrawn from a checking account that I stop used, but I still was paying my entire monthly expended money. They do not appreciate customers business.
7 months ago
a p
Customer service people are rude and unhelpful. Management does not care. I filed a complaint via the BBB and they haven't even bothered to respond. Clearly the customer service people know there is no accountability and act like it.
8 months ago
Keeley Jennings Odenton, MD
I suggest using a more reliable creditor. They will cancel your card abruptly and tank your credit with no remorse because you were behind on payments twice. Also don't get a sams club credit card just go though someone else.
8 months ago
Gabriela CHULFAIAN Wilmington, DE
Their on line CDs offer good rate but then dont give fair warning of renewal and the website overly complicated and customer service from foreign call center nonexistant then . When you ask for manager they put you on hold unitil you eventually hang up. Their game is to force you to pay withdrawal penalty to get your money out. Beyyer BEWARE
8 months ago
Jennifer H. Houston, TX
I have a big complaint with Synchrony. After paying off a Crate & Barrel bill I got another charge for $1399 and NO ONE at the bank can tell me what it is for. So the inaccurate billing is one issue and the HORRIBLE customer service is another.
8 months ago
MC Swift
The absolute worst! If you are in any way trying to build your credit or have good credit or any credit at all this company will ruin it. They constantly are lowering your limits making it impossible to use the recommended 30% credit card utilization recommendation. If it gets paid off annually why punish people for it. JUST STAY AWAY goal for 2024 pay off what I owe and NEVER do any business with anyone who uses this company just a terrible business who uses unscrupulous tactics to hurt there customers.
8 months ago
Rosalyn Jimenez
If I could leave zero stars I would. If you care ANYTHING about improving your credit score, stay AWAY from Synchrony Bank. They are infamous for closing accounts w/o notice. They've done this to me twice on accounts with long history that I have paid on time. They're justification was that they found something on my credit report that led them to (not simply reduce my limit) but go straight to closure. However, my credit status hasn't changed. Please do not support this bank and their borderline criminal behavior. Its companies like this that keep people from progressing.
9 months ago
Kayla Ofeldt Liberty, NY
I would give a zero if I could.
The customer service team and supervisor are horrible. I had a late payment fee because the payment was made on my due date and they do not offer any kinds of grace periods. And since they returned the one late payment fee, they can’t do another in a 12 month period because my payments were made on the due date. Never dealing with Synchrony bank again.
9 months ago
Darlton Omar Sinclair Houston, TX
If it would allow zero stars I would . DO NOT OPEN A CREDIT CARD WITH THIS COMPANY . I place in all caps for emphasis , They are the worst will closed your account even with you paying on time they lower your limit and mess up your credit. Avoid them they should be shut down and put out of business. Their customer service is mediocre and they are so out of touch , Avoid them and look elsewhere,
9 months ago
Melissa Kelly Glendale, AZ
These people are crooks!! The agreement states they will charge 26.99% interest, they charged 39.98%. Nowhere in the agreement does it say that they were going to take the amount they should charge and multiply it by 365(days of the year) then divide that number and then multiply that number my the
number of months for the promotional period to overcharge by nearly $1400. I do believe this is illegal and this company should be fined and shut down. I will be seeking legal action against them. This is unacceptable!!!
9 months ago
Darrell Schultz Phoenix, AZ
Do not use their banking, nor get a loan through them. The customer service is horrible, also not the best people to talk to and are not helpful at all. Plus I've been trying to pay off a loan that I did with them for dental work and have not once been able to pay on time due to the fact their auto-pay doesn't work and have been charged 200 dollars so far for something that wasn't my fault to begin. Use a different bank if you can, it will safe a lot of hardack
9 months ago
Cassie Smith Portland, OR
Run! Run far away from using this bank. We purchased furniture almost 6 months go with Mor and they put us in the wrong payment plan. It has been a literal nightmare. Even after we showed them that we were supposed to be in a longer agreement, it has been 3 months and this still hasn't been resolved and now I have a notice on my credit that I'm 30 days past even though we have made the monthly payment we were first originally told.
9 months ago
Alicia Wichita, KS
The worst bank I've ever had credit with. Closes your account for no reason when your bill is paid on time. Decreases your credit limits when you've been paying on time. They make no sense, once my accounts are paid in full I will be closing them all even if it hurts my credit and will never apply for credit or bank with them ever again in my life. Id give this company negative 5 stars if I could. Please bank/credit with anyone else but them.
9 months ago
D L Carlsbad, CA
Just trying to open a new CD account so far has taken a half day and still not done. Now I have to wait for them to approve me to open an account. Seriously, they are the ones who need approval, and they are failing miserably. Now I'm supposed to receive it by snail mail for their approval! Another week or so while rates go down. The worst bank I've ever dealt with by far.
10 months ago
Shilpa I CO
Purchased a Synchrony Home credit card on 11/2022. This was the first time for me to know how this works. I thought in 12 month the amount paid to buy furniture would be paid and autopayment also gets cancelled automatically. In Jan 2024, got to know Synchrony has charged 613$ interest on my account as the full amount in 12 month was not paid. I called the customer care to explain the situation and was the first timer , they did not wave off the amount. Very poor experience with Synchrony. Immediately paid the amount and closed the credit card.
10 months ago
Candi Thomas Chicago, IL
Customer service is terrible once I pay off my credit card I will be closing my account and never again dealing with Synchrony bank. I’ve only called in twice and both times the representative yelled at me and I literally had to go off. English is not their native tongue so basicallly there’s a communication barrier and since they don’t understand what I’m saying they just yell Judging from these reviews I see I’m not the only one that had a terrible experience. NEVER AGAIN!!!!
10 months ago
Gwen L. Killeen, TX
I was never late on my payments and always paid more than they amount due every month, and they took my unused credit away after I cancelled a Credit Security Program charge that I found on my bill every month. They were literally charging me $65.00 a month for whatever that Security Program was. I had no idea. I kept wondering why only a few dollars of my payment was being applied to my credit. I am so angry with this company. I have been a loyal customer for years and thats the crap they did. Run, don't walk from this company. They do not have the customers best interest at heart.
10 months ago
Scott smokeytaz Dorn Augusta, GA
This "bank" is absolutely horrible, they will reduce your credit limit,Even when you have not missed a payment. When y'all reduce ones credit limit y'all make that person look bad and hurts credit rating. I'll not ever use synchrony when I pay those idiots off. Lower a good standing customers credit is a great way to lose a Paying customer.
I hope this bs bank folds and goes under!!!
Oh yeah why are yall checking my credit report With Out my permission?
I did not authorize it!!
11 months ago
Denise Susterich
They need negative stars. I have 787 credit rating. Sams Club talked me into a card. 5% cash back on gas. Tell everyone to get the card. Was given an 8500 credit line. Never charged more than $400 on the card. With balance paid off every month. Lowes uses Synchrony bought thousands in appliances I paid off within the year at 0% interest. I discovered today at the gas pump with an empty tank both my cards had been shut off. Was told another credit check had been done and I was high risk. My credit worthiness is still impeccable. No late payments. No large debts. House paid off. Cars paid off. 1500 on an interest free card that will be gone by Christmas if not sooner. My credit gets sabotaged by a credit card agency like this? I have no idea what will happen to my credit score, but I’ve heard nothing good when something happens like this. I will never do business with anyone pushing a credit card on me from Synchrony. Every time at Sam’s Club I checked out. Was getting hustled to apply. This is what happens?
3 months ago
Jeanette Koelsch
I've had 3 separate credit cards with Synchrony. One of them was a Lowes card with a limite of $4k, Sams Club with a limit of $500, and Care Credit with a limit of $2k. I used my Lowes card and purchased a few things, paid it off and within 3 months of paying it off they lowered my limit to $400. I paid of my Care Credit one and they closed it 3 months later. They lowered my Sam's Club one from $500 to $300 to now $200. I have not been late on payments, have had auto pay set up, and my Sam's Club one, I pay off monthly or bi monthly since it's so low. Other companies keep raising my credit limits with my cards, but Synchrony just lowers and closes. Would not recommend opening a card with them if you are trying to increase your credit score.
3 months ago
Devon Velasquez (Dev) Idaho Falls, ID
I haven't had any of the difficulties others have with their phone customer service, they've been polite and helpful there. However they can be overly persistent with their collections calls and my biggest gripe, and it's a big one, is that their website is absolutely miserable to use. None of their "features" to do things like recover your account number work at all, they don't make it clear at all what information they need, their captcha verification sometimes takes 10+ attempts.
1 year ago
Nikki R San Jose, CA
If I could give zero stars, I would do so. I have two credit cards with them that have never been paid late or had any issues. One had a 5% utilization and the other had a 40% utilization. They have just lowered my credit limit on both cards drastically, and now I have 100% utilization on both, which has dropped my credit score. I have had these cards with them for over three years and have had absolutely no issues with payments to them. DO NOT use them. There are so many other credit card companies that will not do this to their credit card holders. I will be closing both of my cards with them asap.
1 year ago
Kalani Odum
They have repeatedly pulled payment from my bank account just to turn around and return it causing me to acquire a late fee despite there clearly being enough money in my bank account and the appropriate amount due taken. This happened enough times that it closed my account. I was told to keep my account current to pay a WEEK before the due date because the processing time for payments can be up to five days. What other credit card company does this?! I’ve never had issues making my payments the same day as the due date for any other card company and have excellent payment history but Synchrony has been an absolute nightmare. I have called customer service and asked for a supervisor to which I was told I would receive a call back and then another time told I would receive a correspondence in the mail. Neither happened. If the choice comes to Synchony bank vs another AVOID AVOID AVOID. This return payment issue feels like a scam to get more money out of its customers from late fees and is highly unethical.
1 year ago
J.P. Rutledge Elgin, TX
It is nearly IMPOSSIBLE to get a straight answer from their email support. Most of their responses appeared to be copy-paste responses quilted together in an attempt to provide a qualified reply. Nothing gained from any of my interactions from them and each response came from a different agent that would often contradict the response of a previous agent. Eventually they provided a phone support number to call. It kept trying to offer my pre-recorded "solutions" and refused to allow me to talk to a live agent until it ran through all their other offered options. The automated phone support line was horrid until I eventually got to the phone agent who was able to discuss and understand my issue.
1 year ago
Shelly Douglasville, GA
I’m nearly 70 and only my Social Security to depend on. I am in poor health with heart disease, osteoporosis etc. Without notice, they cancelled 2 zero balance credit cards. One card I used in case my car broke down and one for my dog and cats vets. I was never late with payments and had paid off over a year ago. I only kept them for emergencies. Then, yesterday, they took away my available credit of over $5,000 and closed my Lowe’s Credit Card. Never a late payment and, again only used if an appliance broke down or my mobile home needed repair material.
Now here I am, totally alone and without transportation because my car broke down in May and Synchrony had closed the account so I can’t afford the nearly $1500 to fix it. My 14 year old dog suddenly became ill and I had no way to get to the vets nor money to pay the vet since they had cancelled that card also in May. My little dog died this September. Please don’t say I should have called Uber because I don’t have the cash or know how for that. They are so heartless and never once reached out to me about anything. I could understand if I missed payments or something, but nothing could be further from the truth.
Thanks Synchrony for probably ending my life prematurely because I’m anxious and panicked about my future.
1 year ago
M Criss North Olmsted, OH
Synchrony Bank recently closed 3 of my accounts with them
and this decision was completely unwarranted. I had two
Guitar Center cards and one Levin Furniture card. I found
out about this through a push notification with Credit Karma.
I am more so concerned about the Levin account. I called
into customer service and the first representative I spoke
with was extremely rude. He told me a letter was sent to me
and he read the text of that letter. He eventually hung up on
me. The reasons for my closure is completely bogus. I
understand I agreed to their terms and conditions upon
opening the account, but that doesn't mean I can't dispute
their decision. I called back in and spoke with a friendly rep
who transferred me to a supervisor. The supervisor told me
it is impossible to reinstate my account, although reading
some of the other complaints here it seems they did
reinstate other accounts for people. She gave me the
corporate address to which I mailed a letter. I also filed a
complaint through the chat system on their website. They
sent me an email a few days letter with another letter that
basically said the same thing as the first one. It was a do not
reply email address so I couldn't send a response back. I
have made every single payment on time for all 3 accounts
that were closed, I had these accounts for years! It's no
wonder why these guys have a 1.9 BBB rating. Closing your
customers' accounts for bogus reasons is terrible customer
service. I will consider my complaint resolved when all 3 of
my closed accounts are re-opened. Until then, I will
continue mailing letters and filing complaints with customer
service.
1 year ago
Cuban Queen Fort Lauderdale, FL
I just recently received an email that they would be lowering my credit line with Amazon. They also lowered my credit line with PayPal which lowered my credit score,because now it seems like I'm using the majority of my credit line. I have never stopped paying my cards and my accounts are in good standing. I realize that they're doing this quite a bit and this makes me feel that I'm not valued as a customer. I will pay them off sooner than later and never use any credit card with Synchrony bank!! They need to take certain things into consideration when dealing with good customers such as myself!!
1 year ago Edited October 24, 2023
Tracy Greer
I will never do business with this company ever again! I have 3 accounts with them. I forgot about a payment on one account but the other three were in good standing and it was paid off then they lowered the credit limit on all three accounts although three of them were in good standing. This action increased my credit utilization because they lowered my credit limit on all accounts and my credit score suffered. Synchrony got to go! Capital one is the best! Excellent customer service and they never give me a hard time ever. I'm closing synchrony credit cards and be done with them! I would rather to put zero star but there's no option so one star it is!
1 year ago
