Synchrony Bank Logo
star star_border star_border star_border star_border

3.2

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Dale Sonnenberg Indianapolis, IN

I have a care credit card through synchrony bank and am enrolled in auto pay. I had to change my account numbers because of some fraudulent activity on my bank account. I changed everything on my auto pay with synchrony and they still screwed it up. It showed I had made my payment on time and then a week later I look and see it's past due. I've never made a late payment on anything in my life and these incompetent fools can't get it right. So now I'm stuck with a late payment on my credit report because they have no idea what they are doing. Unbelievable how anyone can be so incompetent. All they do is answer a phone and can't even get that right.

9 months ago

star star_border star_border star_border star_border

James Wilkinson Olympia, WA

Lousy experience trying to open a CD. I filled out their application online and got no confirmation. After a couple of days, I called, and they could not find any record of my application. I filled it out again with the customer service person on the phone. Again, no confirmation. After about a week I got a letter denying my application saying, "Your application has been declined because we are unable to verify your identity as required by the USA PATRIOT Act". What? I have been a U.S. citizen my whole life, never changed my name, lived in the same address for over 20 years and they have my SSN #. Are they really saying they are that incompetent? or is there something else going on ...? The world is becoming a scary place. Anyway, I moved on to a more competent/reputable bank and I would suggest you do the same.

9 months ago

star star_border star_border star_border star_border

kevin parker Swansea, MA

Had this card for YEARS (4 to be exact)! Paid off my balance and haven't had one on it for at least 2 years. Just recently, in the last 6 months, I went through a financial hardship. I was then surprised to find an email from Synchrony Bank telling me that they canceled my credit card. Now again, I had NO BALANCE on this card, and have kept a great relationship with then, so imagine my shock upon receiving such an email. My credit score suffers further, I lose my available credit on that card, and I feel betrayed and hurt by this company to boot! I could see it if I was late on payments, or if I had an outstanding balance, but I was always on time for payments, and I NEVER kept a balance on this card. These people are scumbags. DO NOT do business with them. They won't hesitate to kick you while you're down.

9 months ago

star star_border star_border star_border star_border

Disappointed Warwick, RI

Terrible customer service!! I paid off my account and had a zero balance, and 6 weeks later I had a balance again, and didn't use the card. The account was messed up for 2 months when suddenly my closed account through Synchrony from years ago also had a balance!! It was a closed account and suddenly showed a balance? I called 4 separate times in an attempt to straighten it up. When I called yesterday, I asked to speak to a supervisor and she got on the phone in a mood. She told me that my bank account was closed. It has never been closed. I have had the account for years. I kept trying to explain my issue and she kept saying over and over that my bank account was closed. Not true. I ended up closing the account for my JC Penney card due to the treatment. I have been a long time customer, I don't miss payments and I was treated horribly by Heather a so called supervisor from the call center. She was rude, and she didn't listen to the problem. Horrible customer service! Train your people!! I am contacting JC Penney to let them know how I was treated by Synchrony and why I dropped my JCPenney card. Also, I am reaching out to the State Attorney General to file a BBB complaint. I encourage others to do the same. I am disappointed in the way I was treated for a series of missteps on their end. Shameful.

10 months ago

star star_border star_border star_border star_border

Roger Smith La Porte, TX

This is a very low class lender bank. I have 3 credit cards through them two have not been used they are less than a year old. So they closed those two. I have one through this bank now that I have and making payments on it and they sent me an email saying that it was closed. So I get in touch with them and they say that the account with this card is good. So is it closed or is it opened. Once this particular account is paid I will never ever go through this bank lender again. Their customer service support is crappy. I have read numerous very bad reviews and seen lawsuits against this bank lender. My advice is if your applying for a credit card DO YOUR HOMEWORK AND MAKE SURE ITS NOT THIS PARTICULAR LENDER.

10 months ago

star star_border star_border star_border star_border

Niki R

Their retail credit cards with promotional purchases are predatory and non at all transparent. I followed all of the prompts for auto-pay and paperless billing, set my payment well above the minimums and in-line with paying off the promotions in time and they misallocated payments to other purchases causing the promotional purchase to not be paid on time, therefore tacking on HUGE deferred interest fees. I didn't receive any notifications about the fees and I have tried calling so many times to escalate the issue but get forwarded to an "account manager" who is a third party call center that just repeats "there's nothing we can do about it."

10 months ago

star star_border star_border star_border star_border

Lakeisha Williams Clearwater, FL

I’ve paid three of my accounts off only to find out they closed two of them and dropped the other one from $4000 to $100. The interest is awful my care credit was closed due to the company not pulling the funds out of my account in a timely manner, and due to them not pulling the payment the other payments on my account had been taking out. But I was the one that was embarrassed inside Reeds jewelry store due to Synchrony closing an account that has been paid in full since May of 2023 makes no since to close account that were paid in full. I wouldn’t recommend this company to anyone. These are accounts I had for multiple years with a good history of payments before they were paid in full

10 months ago

star star_border star_border star_border star_border

Jan Boniface

Over the past 12 hours I have had nothing but problems creating and funding accounts with this institution. Last night, from Facebook, I followed their online application process. All three times, the application got to a point where it froze and would not respond. I decided to wait until morning to open the account. After opening my CD account in the morning, I funded it using a small amount of money. I then wanted to open a larger CD and tried to transfer funds. Their transfer system was telling me I needed two accounts, but did not explain that the second account had to be a Synchrony account that was not a CD. So, I created a high yield savings account. When I tried to fund the account using the same external account I used to fund the CD, I started getting the error "must not be blank". What a super descriptive error message that is. By the way, nothing was left blank. I tried several times to no avail. I then got on a chat with a live rep. Eventually, the rep had to call me on the phone. I cleared cookies. Cleared my cache. Then, a new error started showing up. I tried two other browsers, all with the same result. I want to add that I have 23+ years of software QA experience. This is not an instance of someone not knowing how to use a browser. I have plenty of online and mobile banking experience. This was an absolutely horrible customer experience.

10 months ago

star star_border star_border star_border star_border

Sarah Hartzog Delta, UT

Synchrony took out a $36,500 loan in my name that I never approved. I have asked for the original loan paperwork and they never provide it. This has been going on now for two years. Shame on you Synchrony. I am a disabled combat veteran who had perfect credit before you got ahold of me. I was approved for a VA home loan, and now because of Synchrony ruining my credit, I am stuck in a home that is not set up for my disabilities and I am getting hurt all of the time. This company should not be in business. They have continually broken laws and their customer service is horrible. Don't use this fraudulent company.

10 months ago

star star star_border star_border star_border

Marty Remillard

This company is behind the multi chain stores such as Beals, Lowes, Credit Care Credit Card. They lie, without warning they just shut off you card even with a zero balance for inactivity for 12 months, then with another card with them they reduce your credit limit, which then reduces your credit score as a result of both those actions which results in a tumbling effect on all your other credit cards cause your credit score to drop further. I went from a score of over 740+ down to a 665 because of them.

10 months ago

star star_border star_border star_border star_border

Bill Waldorf Knoxville, TN

If I could give them zero stars, I most definitely would. You would think that the CEO of the company would care enough to actually read what customers have to say about their experience with the company. I have an exceptional credit score that I have worked hard to maintain. I just opened an account with Discount Tires simply because they offered 12 months zero interest and it came with a $2,500 credit limit (which pretty much anyone who breathes can get). I wanted to get a second set of tires for my wife's car and requested a credit limit of $5,000 which was declined! What's ironic is that I have an amazon account through synchrony with a credit limit of $20K and Belk stores for $10K. You can't speak to anyone to actually override the algorithm. They just told me I would receive a letter in 7 to 10 days explaining why. Do you really think I care why? I can easily pay for the tires in cash, I just like using 12 months free interest and holding on to my cash anytime that's an option.

11 months ago

star star_border star_border star_border star_border

Mike Hunt Tampa, FL

Synchrony bank automatically enrolled me in auto payment without my authorization after having the credit card for over a year. As I do monthly, I scheduled an online payment. Today I find out that they took two payments out of my checking account causing overdraft. I contacted the bank and was advised they can send me one of the payments (by check in mail over 2 weeks) but refused to reimburse my NSF fees. I demanded a manager and was told one was not available, but I would get a call back some time over the next 3 days. Worst bank I have ever dealt with; they literally stole money from my account.

11 months ago

star star_border star_border star_border star_border

Sherrie Echarte' Tempe, AZ

PEOPLE guard your digital wallet with this bank. Twice I had issues with charges being placed on my account that were not mine. They fixed the 1st issue by opening up a new account, only to have more charges accrue. This was raising my blood pressure; I just paid off the accrue purchases and closed the account all together. You can't rely on this institution to protect your credit or to manage any account; they all seem to be going off a script which is apparent and they have little children answering their phone calls. It is best to GET OUT while you're ahead. Synchrony I Am not responsible for any charges that comes through after 11/27/23 because the account is closed. This has been a PSA!!!

11 months ago

star star_border star_border star_border star_border

Glen Koedding Middletown, NJ

I am deeply dissatisfied with my experience with Synchrony and their Credit Security Service. In April 2021, I opted for a financing option for my new Air Conditioning system, and it has turned into a nightmare. Automatic monthly payments of $285 were set up, and I recently discovered an unauthorized balance of $4,268.37 on November 13, 2023. Shockingly, Synchrony had enrolled me in their Credit Security program without my consent, charging an outrageous $159.5 monthly fee—more than half of my original loan payment. This fee accrued interest at 26.99%, resulting in an unjustifiable balance. When I contacted customer service, they claimed I had "opted in" during the loan application, a fact that was never clearly communicated. Despite my objections, they offered only a partial refund of $1,785.89, insisting I bear responsibility for the remaining $2,482.48. This resolution is unacceptable, as I never willingly enrolled in or desired the Credit Security Service. Paying the contested $2,482.48 under duress is my only option to avoid further interest charges. I urge others to be cautious when dealing with Synchrony, as their unethical practices have had a severe impact on my financial well-being. I've filed a complaint with the Better Business Bureau and requested an investigation with the NJ Department of Banking and Insurance to address potential deceptive practices. Consumers deserve transparency and fairness, neither of which I experienced in this situation.

11 months ago

star star_border star_border star_border star_border

Christopher Boyum Buffalo Lake, MN

Had 2 new egg cards threw them Both ended uip never being used because syncronys system wont communicate with the website. When talking to Synchronys customer support they tell me that their is a way to fix this and that New Egg Knows about it. I am a regular at Newegg and their customer support is great. They say there is no such thing and that The issue is on Syncrony's end. After back and forth I closed my care Credit and my brand new not 1 day old newegg account and will not be returning to such an incompetent company. These companies using them for their store cards should highly reconsider as they are losing money over synchrony incompetence.

11 months ago

star star star_border star_border star_border

Devon Velasquez (Dev) Idaho Falls, ID

I haven't had any of the difficulties others have with their phone customer service, they've been polite and helpful there. However they can be overly persistent with their collections calls and my biggest gripe, and it's a big one, is that their website is absolutely miserable to use. None of their "features" to do things like recover your account number work at all, they don't make it clear at all what information they need, their captcha verification sometimes takes 10+ attempts.

11 months ago

star star_border star_border star_border star_border

Nikki R San Jose, CA

If I could give zero stars, I would do so. I have two credit cards with them that have never been paid late or had any issues. One had a 5% utilization and the other had a 40% utilization. They have just lowered my credit limit on both cards drastically, and now I have 100% utilization on both, which has dropped my credit score. I have had these cards with them for over three years and have had absolutely no issues with payments to them. DO NOT use them. There are so many other credit card companies that will not do this to their credit card holders. I will be closing both of my cards with them asap.

11 months ago

star star_border star_border star_border star_border

Kalani Odum

They have repeatedly pulled payment from my bank account just to turn around and return it causing me to acquire a late fee despite there clearly being enough money in my bank account and the appropriate amount due taken. This happened enough times that it closed my account. I was told to keep my account current to pay a WEEK before the due date because the processing time for payments can be up to five days. What other credit card company does this?! I’ve never had issues making my payments the same day as the due date for any other card company and have excellent payment history but Synchrony has been an absolute nightmare. I have called customer service and asked for a supervisor to which I was told I would receive a call back and then another time told I would receive a correspondence in the mail. Neither happened. If the choice comes to Synchony bank vs another AVOID AVOID AVOID. This return payment issue feels like a scam to get more money out of its customers from late fees and is highly unethical.

11 months ago

star star_border star_border star_border star_border

J.P. Rutledge Elgin, TX

It is nearly IMPOSSIBLE to get a straight answer from their email support. Most of their responses appeared to be copy-paste responses quilted together in an attempt to provide a qualified reply. Nothing gained from any of my interactions from them and each response came from a different agent that would often contradict the response of a previous agent. Eventually they provided a phone support number to call. It kept trying to offer my pre-recorded "solutions" and refused to allow me to talk to a live agent until it ran through all their other offered options. The automated phone support line was horrid until I eventually got to the phone agent who was able to discuss and understand my issue.

11 months ago

star star star star_border star_border

G R

The ability to use Care Credit is wonderful; however, the app and site are poorly designed. Often the wrong amounts are showing in fro-downs and the ability to change autopay is not apparent. I requested that Customer Service inform the technical team of the various areas where information is not updated; they offered to transfer me to that group. It is not my responsibility to do their job.

1 year ago

star star star star star

gdeh

They have been golden for me. Paypal mastercard is my daily driver, Amazon credit card, High yield savings account, and a CD. I pay the cards in full every month. Never carry a balance. So far never had an issue.

1 year ago

star star star_border star_border star_border

NJGut Crofton, MD

On our travels to Morocco and Portugal in late April - Early May we encountered problems using our ATM Card from Synchrony Bank. Although it is on the Visa Plus Network it wouldn't work at ANY major Moroccan Bank ATM machine in any location we tried. In addition, In Portugal we couldn't get it to work on ANY major bank machine in the Multibanco network. Only the onerously expensive (13% comission) Euronet machines would work. Multiple and expensive calls to Synchrony Bank support did NOT result in any helpful answers. The card was validated as working by Synchrony support. My advise is to not rely on Synchrony Bank for international travel support

1 year ago

star star star_border star_border star_border

Victor Gill Milford, OH

This Bank has good rates most of the time. However this all negated by their inabilit to communicate with customers efficiently and accurately! They have secure email, BUT they will not address ANY request you make via this SECURE email. They are not a brick and mortar bank where I can go down and talk to rep and when I try and call them on 1-800 line as they want you to, I find that I have to wait minimum of 15 minutes or so to even get someone to talk to you!! I cannot be on the phone this long to make minor requests that SHOULD BE EASILY HANDLED via "Secure" email!! Tried them twice and this was the case in both instanced, even BEFORE the Pandemic!! Will not utilize their services again!

2 years ago

star star star_border star_border star_border

Beverly Chavous Evans, GA

I was a loyal customer of synchrony for years with several credit cards until I made one honest mistake of deciding to start online paying of my Lowe's card. I had my card years never abused my spending and always made payments on time no matter what. If i made a purchase I would pay it off on time or even before the month was out sometime! I decided to start making my payments online doing so I accidentally left out a single digit in my checking account number and didn't realize it and then made a payment and it caused a non-sufficient payment on my account. When I was notified by mail I called Synchrony and went over my account to find out why after years why did they decide to close my account. I spoke it over with the representative and they explained to me that was the reason.. I found it to be very hurtful because I pay my bills as I should and on time. I'm writing this review so that synchrony bank can see that the issue with my account was an honest mistake and not on purpose and for other people to know please be careful when setting up information online to double check before submitting a payment because you will be in the situation I am. No one is perfect and I hope synchrony will understand that my mistake was an honest one! I still have a balance on the card and plan to make the payments on time as I always have. Sincerely, Beverly Chavous

2 years ago

star star star_border star_border star_border

Davra Clayton Albuquerque, NM

I took out the CareCredit / Synchrony Bank card to pay for expensive dental work and have also used it for veterinary services. I like the way the Promotional Payments can be deferred without interest which has been helpful being on a fixed income. Now the frustrating.... I had three Promotional Purchases coming due in the first 3 months of this year. I made 2 calls to Synchrony Bank (being on hold for minutes and minutes each time) to confirm the amounts of each Promotional Purchase coming due and the exact pay-off amount each. I took money from my 401-K to pay out ALL of the promotional purchases coming due, and made a lump sum payment for over $2K in a phone conversation where I specified the amount for each pay-off. Each was paid in full with no interest! It was confirmed by the representative I spoke with. Or so I thought! The next month when I went on-line to check my account, several of the Promotional Purchases showed balances, so I immediately called SB. After a LONG hold, I got a girl who was really hard to hear and who didn't seem to know what I was talking about. After going over it with her for several minutes with no understanding, I asked for her supervisor and went over it AGAIN. After another LONG wait the manager came back and agreed that the money I paid had not been allocated correctly and interest had been wrongly charged to my account. She insisted it was straightened out, apologized and informed me it could take 1 - 2 billing cycles for the corrected amount to show up. Really? Shouldn't a correction be made immediately? Fast forward to the following month - upon checking the on-line account, my balance for one of the Promotional Purchases had been moved to inactive, BUT instead of being paid off, it showed over $300 still due. So another phone call to CUSTOMER SERVICE? - another LONG wait, another lady with a timid voice who said it was the interest due for the remaining balance. She proceeded to explain how much the interest was, and I kept saying it was paid off several months prior to the due date - there was no remaining balance. Finally she said she would have to speak to her manager - WAIT, she came back, said WAIT while she got the answer...WAIT. I asked if I could just talk to the manager myself. She ignored that and said WAIT. Finally she came back and said that he "was able to remove the accrued interest" (which I said never should have been there in the first place). She again said her manager was able to fix it. I got her name, his name and a confirmation that it would be corrected within 48 hours. While I was on hold - again and again, I went to the best company website to see if anyone else had issues - thank goodness, it isn't just me!! I thought maybe I was jinxed. My husband keeps saying "get rid of that card, they are incompetent" but I keep holding out because we just don't have the money up front to pay for dental work or vet bills. I keep expecting better accounting and customer service. But, I'm about done with the time and frustration. I feel like I have to check every month to see if it's been corrected and worry about their next mishandling of the account.

2 years ago

star star star_border star_border star_border

marsha morgan Altamonte Springs, FL

Some of the largest bills are medical bills especially dental bills. I got a care credit card via synchrony Bank and because I was new to it I was given a balance 1500 to use. However an emergency came up which prove to exceed the 1500 amount so I requested a increase on my balance. My reply from synchrony was to the tune of: I haven't demonstrated the ability to use the amount given to me and no increase would be given. I explained everything in my explanation box but was denied the increase. Well now I get upset as to how I'm going to pay this so fortunately the dentist broke up the payment. Yes the bank doesn't know me but I'm sure there's a lot of people they don't know that they've increased their dental card for. They need to change their credit card to 'Don't Care' as opposed to Care credit. Oh and Jess is a side note, in reviewing your complaints, do you really send out false statements to your customers?

3 years ago

star star star_border star_border star_border

D LS New Kensington, PA

I have multiple account with Synchrony Bank, one with a balance of $11,000 and the others with no balance and one with a balance of $2000 on a promotional zero percent deal. I have never made a late payment, have my credit increased on all cards and never had my credit limit lowered like the other comments I have read. I called Synchrony Bank and asked to have my interest rate on my Mastercard with the high balance lowered and they refused. My credit score is over 800 and my debt to income is at %27. I simply applied for a Citi Diamond Preferred card and transferred my balance. Synchrony Bank is not customer friendly, they do not care if they keep there customers and by the comments I read, they prey on the vulnerable. I am done with Synchrony as soon as my promotional balance is paid off.

3 years ago

star star star star star

Robyn Brady Kent, OH

We have several loans through Synchrony Bank. Windows at our rental and our new furnace and A/C at our new home. Super easy to set up payments and customer service always helpful and courteous.

3 years ago

star star_border star_border star_border star_border

Laura Kluge

This is the worst company to do business with. The companies who choose to use Synchrony Bank as their bank are making such a mistake.

2 months ago

star star_border star_border star_border star_border

Bob Ruiz

Horrible experience. They canceled 7 cards from me without notice. i didn't owe them more than 3000 on a $35000 credit between my cards.

2 months ago

star star_border star_border star_border star_border

Nadine Collier

Horrible bank. I've never been late on any payments. They lowered my credi limit because I have high balances with other cards.. When they did this my credit score went below 600

4 months ago

star star_border star_border star_border star_border

William Braun

Horrible customer service. They will over charge and bill you for everything they can and more. Good luck getting an help. Do not bank with them. Stay away. There are plenty of other banks out there.

5 months ago

star star_border star_border star_border star_border

JOLLY RANCHER

I started an account with synchrony through Amazon. Without my permission , they made the synchrony account the primary payment through Amazon. The interest tatexx CD was incredible and customer service was horrible. The worst banking experience I’ve ever had..

6 months ago

star star_border star_border star_border star_border

Dav

This bank is terrible; they closed accounts or reduced the credit limit for many customers, ruining their credit records for no reason. I read numerous reviews here and on other websites, and the customers are complaining about the same issue. That bank is not good at all.

7 months ago Edited April 1, 2024

star star_border star_border star_border star_border

Rene Alvarez

This Bank Closed my credit card account without notice and without missing a payment. The reason why: I had a payment set to be withdrawn from a checking account that I stop used, but I still was paying my entire monthly expended money. They do not appreciate customers business.

7 months ago

star star_border star_border star_border star_border

a p

Customer service people are rude and unhelpful. Management does not care. I filed a complaint via the BBB and they haven't even bothered to respond. Clearly the customer service people know there is no accountability and act like it.

7 months ago

star star_border star_border star_border star_border

Keeley Jennings Odenton, MD

I suggest using a more reliable creditor. They will cancel your card abruptly and tank your credit with no remorse because you were behind on payments twice. Also don't get a sams club credit card just go though someone else.

7 months ago

star star_border star_border star_border star_border

Gabriela CHULFAIAN Wilmington, DE

Their on line CDs offer good rate but then dont give fair warning of renewal and the website overly complicated and customer service from foreign call center nonexistant then . When you ask for manager they put you on hold unitil you eventually hang up. Their game is to force you to pay withdrawal penalty to get your money out. Beyyer BEWARE

7 months ago

star star_border star_border star_border star_border

Jennifer H. Houston, TX

I have a big complaint with Synchrony. After paying off a Crate & Barrel bill I got another charge for $1399 and NO ONE at the bank can tell me what it is for. So the inaccurate billing is one issue and the HORRIBLE customer service is another.

8 months ago

star star_border star_border star_border star_border

Terry Harden Costa Mesa, CA

I would leave Zero. I agreed to sign up for a trade credit card with Crate and Barrel. Was the wrong thing to do. Incorrect statements and when I made Schedule Payments they didn't work on the date schedule! (Too Many Times!). Stay away....Far Away unless you want a head ache.

8 months ago

star star_border star_border star_border star_border

SarxBot Ontario, NY

ZERO stars. This place has worked me over too many times and they don't care. They allowed a business to charge me 3x over and made my life a living hell. Not to mention the fact they are pushing for APR over 40%! Stay away from Synchrony and the creeps making money scamming the people.

8 months ago

star star_border star_border star_border star_border

DiamondParkCBLEE Lawrenceville, GA

The worse creditor ever!!! Do not obtain any type of credit card from this company. They will screw your credit up by lowering your limit to your utilization and have you maxed out for no reason at all. Closing my account with them and will NEVER EVER use them again! Deuces

8 months ago

star star_border star_border star_border star_border

Helena Mire Dallas, GA

I made a mistake by opening an account with this bank since they do not have any physical locations; I am obliged to talk to their customer service supervisor. Instead of listening to the concerns I called about, she seemed more interested in listening to herself talk, as if she had more issues to resolve than I did.

8 months ago

star star_border star_border star_border star_border

carla North Brunswick, NJ

Horrible experience with this banks credit card. 2 hours to apply their app stinks customer service is not good I called and got hung up on. Seriously 15 years ago we used them no issues this time asking for photos and videos then taking you back to start due to their systems doesn't work well!!!!!!!!!!!!!!!!!!!!!!!!!!! HORRIBLE.

8 months ago

star star_border star_border star_border star_border

Becky Morris Perrysburg, OH

They lower my credit limit constantly! I make payments so then they lower it to my utilization. Amazon Synchrony has done this once and Synchrony Mastercard has done this twice! So it drastically increases my debt to income which makes my credit look worse!

8 months ago

star star_border star_border star_border star_border

Darlton Omar Sinclair Houston, TX

If it would allow zero stars I would . DO NOT OPEN A CREDIT CARD WITH THIS COMPANY . I place in all caps for emphasis , They are the worst will closed your account even with you paying on time they lower your limit and mess up your credit. Avoid them they should be shut down and put out of business. Their customer service is mediocre and they are so out of touch , Avoid them and look elsewhere,

8 months ago

star star_border star_border star_border star_border

Melissa Kelly Glendale, AZ

These people are crooks!! The agreement states they will charge 26.99% interest, they charged 39.98%. Nowhere in the agreement does it say that they were going to take the amount they should charge and multiply it by 365(days of the year) then divide that number and then multiply that number my the number of months for the promotional period to overcharge by nearly $1400. I do believe this is illegal and this company should be fined and shut down. I will be seeking legal action against them. This is unacceptable!!!

9 months ago

star star_border star_border star_border star_border

Darrell Schultz Phoenix, AZ

Do not use their banking, nor get a loan through them. The customer service is horrible, also not the best people to talk to and are not helpful at all. Plus I've been trying to pay off a loan that I did with them for dental work and have not once been able to pay on time due to the fact their auto-pay doesn't work and have been charged 200 dollars so far for something that wasn't my fault to begin. Use a different bank if you can, it will safe a lot of hardack

9 months ago

star star_border star_border star_border star_border

Cassie Smith Portland, OR

Run! Run far away from using this bank. We purchased furniture almost 6 months go with Mor and they put us in the wrong payment plan. It has been a literal nightmare. Even after we showed them that we were supposed to be in a longer agreement, it has been 3 months and this still hasn't been resolved and now I have a notice on my credit that I'm 30 days past even though we have made the monthly payment we were first originally told.

9 months ago

star star_border star_border star_border star_border

Alicia Wichita, KS

The worst bank I've ever had credit with. Closes your account for no reason when your bill is paid on time. Decreases your credit limits when you've been paying on time. They make no sense, once my accounts are paid in full I will be closing them all even if it hurts my credit and will never apply for credit or bank with them ever again in my life. Id give this company negative 5 stars if I could. Please bank/credit with anyone else but them.

9 months ago