Synchrony Bank
Is This Your Business?1.1
3.2
Overall Score
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Michael Bower Okeechobee, FL
Synchrony Bank has the worst customer service of any bank I have ever dealt with. I am remodeling my kitchen and it is a very expensive project. I went through Lowe’s to schedule the orders and labor for installation. I applied for a Lowe’s credit card issued by Synchrony Bank. The credit limit was way less than I needed, so I pulled money from savings and mailed a large check to synchrony bank to cover my entire project. Synchrony applied the payment to my account, then closed my card a few days later, stating in a letter that they through the large payment was an attempt to defraud the bank. What a load of hogwash! I simply wanted to make ONE payment to the card tho cover my whole remodel instead of making multiple payments over and over. Synchrony Bank flipped out as if the concept or situation had never happened before in the history of mankind. I called their customer service multiple times and used the chat feature also many times, but they always said either the check is in the mail or your account will be reviewed tomorrow. It was always tomorrow, not today. I feel disrespected and ignore by this bank. I have explained myself over a dozen times but nobody at the bank cares. It has been over a month now and they still will not release my funds. I even emailed the CEO Brian D but he did not respond personally. A rep from the executive team called me once and left a voicemail, but several attempts for me to reach back via phone have been unsuccessful. Anyone with issues with this bank or any other should file a complaint at the Consumer Financial Protection Bureau website. That agency handles consumer complaints. Synchrony bank email format is first name.lastname at synchronyfinancial.com. It is doubtful anyone will actually try to help you. They really do not care about their customers.
1 year ago Edited October 17, 2023
Dylan Liebhart Shanghai, SH
I have a Lowe's card through Synchrony. We made a purchase of just under $10k for a fence install through Lowe's. The deal was supposed to be a 120 month payment plan of 9.99% interest a month, which would equal out to be about $94/month. Lowe's completely botched the installation process and we ended up not getting our fence until about 4 months after the project was supposed to be finished.
During this time we contacted Synchrony and explained that the fence hadn't been installed and we weren't going to make payments on a purchase that we didn't even have. Synchrony was supposed to dispute the payment, and we were supposed to have no charges or interest until the fence was done.
The fence gets done and Synchrony asks for our first payment, which is now $800 despite our previous agreement. After what seems like a dozen calls to Synchrony, the payment wouldn't get changed. We bit the bullet and paid the $800. The first payment after the $800 charge came due, and Synchrony was now asking for $300 a month.
The first call to Synchrony said that the payment was so high because the interest was now 28%! We were making a minimum payment of 1% of the principal and and 28% interest on the entire purchase.
What didn't make sense to me was that after the $800 fee we had paid over $300 off the principal on the loan. So, how was the payment now $300 when the loan's balance was now lower than the original financed amount? What changed?
I called Synchrony to find out what happened. Turns out, when they disputed the original charge, they removed the ENTIRE purchase from the credit card. This removed the financing option that we had agreed to upon signing the loan. Then, after removing that purchase they put it back on the card as a regular purchase, cancelling out that financing option and assigning us a 28% APR.
I called Synchrony again, and they said that this is fixed and the original financing is now back on the loan. It should take effect within 2-3 billing cycles. So for now the payment is $300 and I just pray that it will go back to normal.
Due to the project installation failures, I'm never setting foot in a Lowe's store again. Due to the financial headache, Synchrony is never getting another dollar from me after this card is paid off.
1 year ago
Judy Puente Las Vegas, NV
I opened a Care Credit account in 2020. I had surgery and was paying it back and have never been late. In September I had a dental emergency and used the card with deferred interest for a year. I wanted to know how that works since I noticed you could not separate payments for the two Care Credit accounts. One person told me that they could not allocate payment and another told me that when I make a payment that it would pay the first of 313 and the 170 would go to the dental and to do it online. So last week I went on line to pay, and the website said that it did not go through try again, so I did and it again said it did not go through so I did it again and it said it did not go through. I called the automated and made a payment on the phone. Then I checked the account and saw that I had several payments processing and called and was told that it had to go through and that once they did they would send me a check for the over payment. I didn't want that much money taken out of my account so I put a stop payment with my bank. Today I took that stop payment off and called Care Credit/Synchrony bank to get a payment allocated and found out that my account is closed. I had never been late, all kinds of notes were in my account from the MANY times I spoke with their reps. The rep told me that it was because of the stop payment. I'm so frustrated. I didn't want to wait for them to mail me a check because the rep told me it takes a while. The closing of the account is automated so there is no reversing. Their website malfunctioned and now I'm penalized. I heard so many different stories on how to deal with my account and trying to make the payments on the two transactions from the reps. They are not consumer friendly and my credit will take a hit because of this situation. I'm so FRUSTRATED!!!
1 year ago
Mark Strecker
I have had several accounts with Synchrony bank, all my experiences have been horrible. They will arbitrarily lower your credit amount or close your account, even if you have been 100% on time, and pay off your account. They claim that Trans Union is reporting that we have too much dept, high balances, and little credit. However the opposite was true with us. We have an 830 Fico Score, our credit report with Trans Union shows we have $100,000 available in revolving available, less then 5% in balances on that credit. They are liars, untrustworthy, the worst bank I have ever worked with in 50 years. DON'T USE THEM!!
1 year ago
jan dance Eagle River, WI
This is by far the worst bank I have ever dealt with. They "lost" a large deposit that was transferred to my High Yield Savings account from another bank. I called Synchrony every day for 5 days and got switched from one inept and rude "customer service" agent to another, including four different managers. The worst one was "John" who literally screamed at me over the phone. I finally had to get two federal banking overseers to step in. They unlocked my account then relocked it one day later so I still can't transfer my remaining money out of there which is all I want. My struggle with Synchrony is still not over. I strongly suspect some internal fraud. If you decide to get involved with Synchrony do two things: Send them a notice Refusing Arbitration or you will lose the ability to participate in a Class Action Lawsuit. This must be done within 45 days op opening your account. The address is buried in their electronic agreement, almost at the end because they don't want you to see it. It is a PO Box in Dallas. The second thing is to take a screen shot daily of your transaction page. Several times I had a deposit credited then disappear and the only proof I had was the screenshot of my account page which included the ACH tracking number. You will need that proof. My best advice is don't get involved in any way with Synchrony Bank and if you are, get out now, whatever it takes. I have a feeling they will be in the news soon, along with Silicon Valley Bank and Signature Bank. This was the worst financial decision of my life. You've been warned...
1 year ago
Extinguisher Graffiti Oklahoma City, OK
9/21/2023 first time getting this card form sams club I bought a washer and dryer for 800 and I set up auto pay so they auto pay took the 29.00 minimum balance which I didn't know I went ahead andpaid 100 plus the 3.95 fee then a week later I got a interest charge for 35 then I called them and told them what was going on I was muted for 20 minutes called them back lady laughed in my face and said she was sorry for her colleague performance then said she would take a look came back said everything was was fine.
Today I looked I have an interest charge and late fee which I don't understand I paid on time and everything the so I called lady name Marie helped me and said I needed to pay 900 due to interest if I only pay the required it's 25-35 on top of what you paid on interest "it's not satisfying the bank" that's what the lady responded who in the life has 900 laying around top of what you already paid. They want the full payment if you pay the minimum it's just to keep the credit card active.
So now I'm out about 1100 stay away these guys are worse then scammers
1 year ago
William Wilson Atlanta, GA
Minimum payment calc is intentionally designed to insure 0% interest promotions aren't paid in time so they can hit you with usury levels of deferred interest. An honesty company would set the minimum to insure the customer pays the full amount before the due date but Synchrony doesn't want you to pay it off on time. That's their whole schtick: Slap people spending $1,000 with nearly $1,000 in deferred interest charges if they don't insure the balance is 0 by the end of the contract term.
It's a great deal for me since I make sure they paid off but people who don't understand are getting screwed when they buy something for 0% interest financed by this bank. This reflects poorly on Lens Crafters, Guitar Center. JC Penney, PayPal Credit, and other's fronting for Synchrony Bank.
1 year ago
Justin Arnold Columbus, OH
I financed Clear Correct retainers (orthodontics) through my dentist and unfortunately they were partnered with this bank. My experiences with this bank have led to general research and discovery of what a lot of you already know. Much of what's already been stated by others is the experience I've had with them as well:
* Technically deficient website and processes that lack acknowledgement of being in the 21st century
* Website is designed to be frustrating and hard to use
* Overcharged interest at the time of promotional expiration
* Customer service is inadequately trained and unprofessional; I was hung up on several times
* They will rerun your credit as often as they want, negatively impacting consumer credit scores
* They will close cards without communication or reason, negatively impacting consumer credit scores
* They will reduce your credit limit below your balance, negatively impacting consumer credit scores
In my case, after paying off ~50% of my original balance, the promotional rate expired and I was hit with interest charges totaling ~45% of the entire original purchase price. The interest charges were much higher than the rate calculations on the original balance - even considering the worst period of compounding daily. When I inquired for an explanation of the charges I was met with an untrained and impolite support staff. Multiple times I was hung up on, etc. Synchrony has absolutely mastered the art of fatiguing their customers with arduous processes and difficult-to-use support systems. They are not accredited by the BBB and their are thousands of 1 star and negative reviews across many renowned review sites; Best Company, Sitejabber, Consumer Affairs, TrustPilot, etc.
I strongly discourage anyone from engaging with Synchrony Bank; they are corrupt, dishonest, and run a very shady business that is arguably borderline illegal.
1 year ago
B Lind
I had a relationship with them until today when they declined payment for my son's shoes through the Amazon store card. For 3 years years I have been set up on auto payment and paid the statement balance on the due date of each month for 3 years. Short story, they decreased my credit limit by $1300 when my over credit utilization is 30% and FICO just over 700. I don't understand. They kept on asking if I received the letter that we sent out yesterday..I laughed and said no..why don't you tell me what is says. Well, we will have to send you back to Customer Service. By that point I was fuming still left with no explanation. I closed the account today and will use AMEX for purchases on Amazon. Do not do business with this bank....you are only just a number
1 year ago
Pat
This company is trying to single handedly ruin ny credit. I HAVE NEVER BEEN LATE ON ANY CREDIT CARD PAYMENT WITH ANYONE. I pay my bills the minute the statement comes out. They reduced my credit card twice on my Walgreens account. Now they closed my TJ Max card which had a zero balance anyway. We should not be given credit point decreases based on this bank. It's ridiculous. I could see if I was even a day late on any bill but I'm not. Three times now they have reduced my lines or closed my account for absolutely no reason. I would not trust them. If your smart don't use them for credit. They make a point of trying to hurt your credit. And now it sours me about even shopping at any of the stores they support for credit. I really wish the credit bureaus would look into what they are doing to people who PAY THEIR BILLS.
1 year ago
Kevin Lexington, SC
I came on here just to see if other people were experiencing the same problems that I am having with this terrible Bank. My account is tied with Amazon and since I didn't know what one charge was for I called Amazon and Amazon told me to call the bank they will know. I called the bank oh sir that payment is still pending it might take 5 to 7 business days for it to go out of pending and we won't know what the charge is for until after it stops pending. I'm ready to pull the rest of my hair out, Amazon doesn't know what this charge is for these people don't know does anybody have a clue between Amazon and synchrony Bank? By all means if you're reading this review and you're thinking about getting an Amazon store card, think again it's not worth the headaches you're going to enjoy!
1 year ago Edited October 6, 2023
Mark Juvert Atlanta, GA
I created Synchrony Bank Card to use with my Amazon Prime. Paid all my bills in time. After two years they requested for Social Security Information verification. I filled in the form with my last 4 digits and sent, they rejected it saying they want me to mail my full social security. After speaking with them on phone they sent another form. I filled it with my full Social Security even though i didn't want to as this is a Security Issue. However, after one week, my account was closed. Call them and they say that I failed to send my Social Security. Currently have a picture of the paper i filled and send to them via mail.
Closing my account is not my issue here even though it's frustrating, the fact they will ask you to send your personal details via a mail including all your names in full plus your social security number is not right. What if the mail got stolen or your information fall in the hand of a bad actor? I think they need to address this as they put everyone's personal information at risk.
upon the several cards I have, non have ever ever ask me for this. Plus the customer service i spoke to were very unprofessional.
At the time of creation, you must enter your social security number to verify your information. Why wouldn't they be able to verify your account with the last four digits.
They deserve 0 star.
- Bad services
- Security Risk
- Bad customer services
1 year ago
Jeremiah Warmbier
In the past year I have applied for credit cards at Sweerwater, Musicians Friend, & Venmo; each time I was denied. They send me the report why I was denied, and list reason that are not associated with my flawless credit history that is 18 years old; yes they said I didn't have sufficient credit history. They told me credit score was 535, while in fact is in the 780s. It is okay though, the same day the denied, capital one approved me for Venture X card with $40,000 limit....So clearly this bank is extremely incompetent. Avoid at all cost. If you're a business looking to use them for financing don't, they will deny qualified customers purchases and you will lose out on that sale.
1 year ago
apt910
Not a Serious Bank
I underwent a significant ordeal involving this institution. Following this encounter, I reached the conclusion that Synchrony operates on a much lower tier compared to established traditional banks and is not equipped to compete at the same caliber. Regrettably, I made an error by placing a substantial sum of money into their High Yield Savings account. In a matter of months, they made a series of mistakes to the extent that I had to involve the authorities to reclaim my funds. Instances of lost transactions, frozen accounts, and a refusal to deliver services seemed to be commonplace there. I consider myself lucky that I managed to recover the entire initial investment. These individuals are either completely uninformed, engaged in dishonest practices, or possibly both. I strongly advise you to do yourself a favor and steer clear of them.
1 year ago
Marla Venice, FL
Terrible company. I have a Lowes card and JC Penney's card with them. Good standing. I had a 3700.00 credit line that they reduced to 750.00. My Penneys account had a 2000 credit line. I made a 120.00 purchase on my Penney's account. I went in to pay the balance and they had reduced my credit line to 10.00 over the 120.00. No letter, no notice and I have had the account for years. Lowes they did the same thing. I had Hurricane damage and apparently use Trans Union to see what you are doing with other cards. Never late on anything and all I can surmise is that they did not like my Visa had a higher balance. They could care less about their customers and have no common sense when it comes to looking at a persons history with them. Whenever I am in Lowes, Penney's or any other store that has them trying to sign people up for credit I am very vocal to not get involved with this company. I will never sign up with them and urge people to push for an investigation of their financial practices. Believe they used to be GE Credit which had gotten into a lot of trouble for their practices. Really terrible company.
1 year ago
Nine Milli Dracut, MA
Two separate accounts, 3 years apart, closed suddenly. The last one, a Care Credit Card, had 0 ZERO balance. I owed them NOTHING. They looked at unassociated credit cards of mine that always had payments on time, and never delinquent. I am currently fighting a pituitary tumor, and these kind people just closed it because my debt fighting this trauma went up slightly. Again, I owed them NOTHING. Has my account for 7 years. They just closed it, didn't talk to me or anything. Now I'm fighting a brain tumor and my credit score dropping because my available credit has gone down because these crooks like to screw people over. No sympathy, no communication, not a care in the world. Be warned.
1 year ago
Michael Wood Rio Rancho, NM
Absolutely horrible company! I made payments on time that were double, or triple the amount due and they canceled my account due to my credit score, not based upon my relationship with them.
Which by the way reduced my credit score even further.
Better yet, totally soured my relationship with the company that the card was for. I no longer make my larger purchases with the business that offered me the Synchrony-based credit card but now shop elsewhere.
If you are a person looking for a card, look elsewhere.
If you are a business looking to add a credit option to boost your sales, this company will only piss off your customers.
Buyer Beware! Shop elsewhere!
1 year ago
Me Wichita, KS
If I could give them a 00000! I would! They closed every account they ever gave me! I have never been late not one time on any account. I have student loans. And because of the irresponsibility of the people that I go through. My student got some paperwork but didn't tell me they couldn't read it. They marked my student loan as a late payment. I finally got that taking care of it it was removed from my credit report. It was their fault not mine. That dropped my credit score A huge amount. Synchrony close my accounts. They started Started by dropping all of them almost to a one hundred dollar credit limit. Then they just start closing them even though I had never been Late. When they close the account When they close the accounts it lowered my Credit score more. This is awful service I would not recommend them to anyone at all they don't Care about customers who make on time payments at all. They based it off of what they think they They see or no on your credit report. Like I said mine was a mistake it was Not even my fault. Now I have to work hard again to get my credit score back up. If you can avoid getting them please do they have Horrible service and I have customers who have said the same thing. They deserve to have zeros For reviews. I have never in my life been so humiliated by a company.
1 year ago
noneya Butler, PA
Is there a 0 rating?
I wouldn't use Sam's credit until they discontinue affiliation with synchrony bank or any sister financial establishments associated with synchrony bank.
I had to deal with this bank through my Sam's account. I have had nothing beneficial result from this bank. In a time when the economy is in turmoil they decide to review and take their credit limit to 100 from the 275 it was reduced to before. A regular payment and years off membership along with a balance of approx 30 dollars presently warranted the need to check my "credit worthiness" and assess I'm such a risk that reducing to a 100 dollars should perfect them. I do not recommend this bank for anyone, and as a result I wouldn't use Sam's credit until they discontinue affiliation with synchrony bank or any sister financial establishments associated with synchrony bank.
1 year ago
Kimberly
Closing accounts that are in good standing is absolutely stupid. I won’t ever do business with this bank again. I paid them off early and I never missed a single payment. They lowered my line of credit TWICE for no reason. Then I just was notified my account is closed. I guess they’re mad they didn’t make interest. Delusional bank and they won’t have customers to keep their business. They’ve done this to MILLIONS of Americans. This is absolutely disgusting and they think it’s funny…. We’ll see how funny it is when you go under. DO NOT EVER DO BUSINESS WITH THEM UNLESS YOU WANT YOUR CREDIT DAMAGED FOR FUN!!! They are a scam and what they’re doing to people is unethical and they will regret these decisions. Also I have several other cards and I’ve never experienced anything like this. Good luck to any and everyone who thinks paying these people will get you a good report on your credit…. It won’t, they’ll just take your money and maliciously damage your credit because they can. Oh and I don’t have property so I guess that makes me high risk. Delusional. High risk for paying my bills on time and in full. I’m absolutely livid and disgusted.
1 year ago
Maxwell Horne Mosinee, WI
As a real estate investor I've worked with so many banks, and this is by far the worst one! It's like pulling teeth to get anything to actually be communicated or executed. They basically held for ransom a trivial amount of inheritance I had received from my grandmother passing away, and it took no less than 13 hours of cumulative time on the phone, on hold (expect that a lot) and filling out forms, refilling out forms. All to make a basic transfer of $6k from two very trusting parties, my aunt and I. I eventually gave up but my aunt persisted. Now I just need to login and transfer it away from Synchrony, wish me luck lol
1 year ago
Crystal Terhune
Please do not use this Bank for anything. I messes up when I was younger and screwed my credit up. I worked really hard to get my credit back in good standings. I got one of their credit cards to make a purchase through Mattress Firm. I'm so regretting that choice!!! I've made every monthly payment since I opened the account. I missed the 6th deadline by one day 10 months ago. I paid that bill on the 7th and even paid the 40 dollar late fee. After that they lowered my available credit. Fine whatever, I didn't plan on using the card again anyways. I had special promotion for no interest until this purchase was paid off. Again every payment was on time before that one day mistake and then every time after that mistake. Yesterday, I get an email stating I had a correspondence from Synchrony. I looked at it and it said they were canceling my card because I did not appear to be credit worthy. I still have a 2k balance! So now this is going to make my utilization super high and my credit that I worked so hard to rebuild is going to take a massive hit! What's the deal? I literally had autopay set up to make the payment 6 days before the due date for 10 months! Are they mad because I wasn't using the card more and they weren't getting interest from me?? Either way!! Don't use them. They are a malicious bank that obviously is trying to keep everyone down. I'm still going to make my payment because I worked too hard not too! But I'm hoping someone else protects themselves from this bank because of this review!!
1 year ago
Bridgette Conway Philadelphia, PA
Never notified/tried contacting me regarding interest charges to my account, yet attempted contacting me non-stop via texts, calls, and emails every single day after the interest charges were posted to my account to collect the money. Terrible customer service and automated speak as I was called (for collecting the interest charges) and nothing on the recording disclosed who was calling. The live representative answered the phone only saying “hello?” and did not identify themselves/their company so I thought it was a scam initially. I immediately paid the whole balance, including the $2000+ of interest charges they put on my account (with zero notice), and closed my account the following day once the money transferred. Shady, deplorable company. 0/5 stars. Would never recommend.
1 year ago
Pamla Cobbs Frisco, TX
Synchrony Card Security program is a scam. I discovered after stopping direct payments to Synchrony that I was actually paying their card security program. None of my payments went against the actual loan. When I lost my job, I tried to get the Card Security to assist. I filled out a application and then denied it, stating that I resigned from my job. The card holder told me that I had a option to stop the card security and ask for a refund. Because they made two payments on my behalf they declined to give me a refund for the 3 years that I paid into the program. I was not told that they would make the 2 payments while the application was being processed, nor was I told that it would void my ability to get a refund if it was declined. I'm paying this loan at 26% interest.
1 year ago
Big Ed Raleigh, NC
If I could give this institution 0 stars I Would, This bank is HORRIBLE, I went too a dental office in Raleigh NC they offered Care credit aka synchrony Bank as a way to pay, what a mistake outrageous interest rates after eleven months of on time payments and never a late payment as a matter of fact I would pay double or three times the minimum payment due ….. I received a credit alert that my credit limit was lowered which took my credit usage with synchrony Bank from 27% usage to 98% credit usage with this account. Therefore I called them and after several attempts I was able to reach a live person and I asked for an explanation her reason was that care credit aka synchrony Bank is not the ones that lowered my credit limit she told me an outright Lie that the credit bureau did this, after several minutes of going back and forth I was told that she would review my account and be back in touch with me as expected I have yet to hear back from this HORRIBLE institution …..A bit of sound advice “Stay as far away from Care Credit aka synchrony Bank as possible . Needles to say I will never do business with them again, and I warn all of my family,friends, and even strangers to stay away from this financial institution…..
EJ
Raleigh,NC
1 year ago
Lynne Porcell Austin, TX
Lynne P - Austin, Texas
I bought a Samsung dishwasher from Lowe’s in Austin, Texas, 8000 Shoal Creek Boulevard, November 5th, 2021, and paid it off within a little over a year but having a 2-year interest free loan. April 3rd of 2022, I bought a Samsung Refrigerator with a 1-year extended interest free loan. However, on April 7th [4 days later], Lowe’s came out with a new promotion that any appliance bought over $2,000.00 could have a 2-year interest free loan. So, I went back to the store and returned the first refrigerator and bought it again under the 2-year interest free loan. I never had any delivery of the refrigerator, so it seems I was within my rights to bring it back and buy it again. The salespeople had no problem with that transaction.
The wording on the right side of every bill I received during the period till I paid off the loan early since I was being hounded for no reason, showing once again that I had 2 – LET ME REPEAT THAT 2 – different interest free loans.
You already robbed me of $142.34 because I did not notice that you added to my May 2023 Balance $142.34 cents because I never had a credit card company just randomly add money. I did not question the balance the next month when I should have with the way you operate your company. I did not buy anything at all on any of the monthly bills that I received over the last 2 years of paying off my dishwasher and refrigerator.
I have enclosed a June 15th Payment Due Note. I get repeated calls every day from Lowe’s. I have no intention of paying you a red cent. In fact, you need to send me back the $142.34 cents that you charged me already for no reason.
I was anticipating buying a stove and microwave to finish off my kitchen but unless this is settled, I will not be coming to Lowe’s. And if you have no desire to settle a problem with a person who has good credit, that is up to you. Maybe you think robbing everyday people and overcharging them is a game. IT IS NOT!
I was appalled when I started reading on the internet how Lowe’s and Synchrony Bank absolutely robs the public.
1 year ago
C D Windham, NH
We opened an account with Synchrony bank to set up a payment plan for work that was done on our property. After several months of mailing checks, my wife decided to set up the payment info for online banking. A week after submitting the first online payment, we got a rejected payment notification and a "returned check fee" was charged to our account. Without any clear indicator as to why it was rejected, I called the bank's support number to get an explanation.
The person on the line informed me that some account information was entered incorrectly and the fee was automatically charged because of that. No, he couldn't tell me specifically what info was typed in wrong and, no, the fee was not able to be reversed for any reason. I was able to get transferred to a manager who, after reiterating the same info, narrowed it down to our bank's account number being one digit off what it was supposed to be. A single typo equaled a $30 penalty fee.
I was given their sympathies, told they would fix it if they could, and that they understand how it is an easy mistake. But the words "terms of service" were thrown at me about 12 times and that it was the company policy to never reverse those kinds of fees. They can waive late fees and other issues, but for unknown reasons (read: they don't want to), my situation does not apply.
It is a classic example of anti-consumer fees designed to punish customers, regardless of circumstance, just to squeeze a few extra dollars out of them. I wonder of rules such as ToS will ever apply to these banks when they accidentally give out too many predatory loans and crash the housing market and need a government bailout again.
1 year ago
sstone55
I have (or had) two accounts through synchrony bank. Both accounts with pretty high limits. The account through LL Flooring was just closed. Synchrony bank closed it. For the reasons of I had too many revolving accounts, with balances they are too high. I never had one late payment and spent thousands on flooring. I just recently paid off the remaining balance. I have a higher credit score now than I did then. I’ve never had a creditor close an account. Also, each credit reporting agency has been frozen approximately two months ago, so I don’t know how they could even get any credit information. I’m just stunned. I will never do business with them again. Do not use this company.
1 year ago
R M Las Vegas, NV
I wouldn’t even write this bank number 1. We finance through JCPenney every month. We were making a payment on time every time we had a balance with a good adequate credit line, but because the credit score dropped a little bit. This bank took the credit back they issued back even though they got a payment every time on time I highly recommend that you never use this bank I am warning anybody reading this, not to finance through this bank if you get credit, or have credit the minute you fall behind her your credit score goes down they take away the credit they issue . It’s a guarantee that we will not pay the balance off.
1 year ago
Fredrick Panda Ventura, CA
I don't think I've ever encountered a company so consistently bad in every single aspect. It would take too long to get into specifics because of how many different instances there are. To summarize, their customer service is horrendous, the website has never worked properly, and I even have to use a different browser to get into my account, their website will not allow me to manage my account without going through another step that doesn't even work. Their website is an absolute joke. Also, someone put my middle name down as my last name in their system, so it took several minutes to get access to my account when I finally spoke to someone on the phone, and they still kept using it as my last name after I corrected them. They then told me that I had to submit some form and provide proof of my identity because of someone else's stupid mistake. Their automated phone system is also a nightmare, and wasn't able to assist me with my issue no matter how pushy it was to get me to use it and not speak to an actual person. However, when I finally got through to a person, I honestly couldn't say which was more useless. I am only using this bank to pay off furniture, but if I ever finance furniture again and the company tells me they use Synchrony, that company will immediately lose my business. Yes, that was the summarized version of my overwhelmingly negative experiences with this horrible company.
1 year ago
Tee Woods Powder Springs, GA
I would not prefer this bank to Noone. My reason for opening and account with Synchrony wad to establish good credit or to help my credit. I paid off a Rooms to Go account and a Ashley furniture account on time never late, even doubled up on payments just for them to close both these accounts. I asked why they just closed on me and not give me more credit and not consider my payment history. They stated because there are too many things listed on my credit report. I told them those things were there when you approved me in the beginning. Why was I even approved. I only got these account to build my credit and show credit worthiness in hopes of them extending more credit instead they close both accounts. I wish I never dealt with this bank
1 year ago
Erik Miller Santa Rosa, CA
Zero stars. Even though my Synchrony account was on auto pay, and they do show receiving payments from me every month (early!), I was getting calls and texts from them saying I was over due. They even added late fees on to my account and reported me as late to the credit bureau, which caused my credit score to decline. After several conversations with people there who couldn’t explain why this was happening, I just paid off the balance in full so that my score wouldn’t be affected again. What a joke. The left hand doesn’t know what the right hand is doing. At least they reversed the late fees, but my credit score is still adversely affected.
1 year ago
Carolyn Jean Reading, MA
if I could rate them ZERO stars, I would. I previously had a TJX Mastercard for many years through Synchrony Bank but because of an issue that I had with them I closed the account several years ago. Because I shop in Marshalls and TJX companies quite a bit, I let myself be talked into applying again at visit to Marshalls in the last few months. However, once again, I couldn't log into my online account, then when calling customer service I was met with total ineptness, and when I asked to speak with the account manager (Josie #2893), all she could do was keep apologizing for customer service that she supposedly "could not" provide. I can't imagine why TJX Companies does not find a more customer oriented bank to provide their credit services. I'll still shop at TJX Co's but will use my airline credit card which provides benefits equal to or better than the Synchrony Bank, and DOES provide customer service when needed. Fool me once, shame on you Synchrony, fool me twice.....well I guess the second credit card with this horrible institution means shame of me for thinking things may have changed over the several years between the two credit cards
1 year ago
Matt
I use them for alot of accounts and they seam great in those accounts,
Yet I have a B&H camera account that they decided to stop working with I guess .
I purchased a few used low end cameras and some equipment .
All the sudden the card was closed and not usable ,
That is when I was hit with 3 and 4 hundred dollar interest fees several months in a row puttung me over limits and doubling what I owed in a few short months !
It gas now been years ,I have made several phone calls to try and fix ,settle and some how stop this exasperation and strong arm act yet there only answer is to pay them way over the original purchase price and years of charge to stop the nightmares.
12 other accounts with them GREAT!
THIS ON ACCOUNT AND THERE ACTION ,
I have decided to finish paying off all the others account i have with them in good standing then never use them again .
Hope it is worth it sad!
1 year ago
Leanna Meadows Waynesville, NC
Anyone who is considering a credit card through Synchrony Bank, strongly recommend to reconsider. They isse cards affiliated with Lowes, Belks, Sam's, Care credit to name a few. After getting issued two cards through Walgreens and Sam's Club, I found out this Bank thinks its okay to rerun your credit without your permission and lower or raise your credit as they feel. My result dropped my credit score for adding extra inquiries and lowered my credit making my credit percentage higher on overall credit also making my score drop. I have had these cards almost a year, NEVER HAVE I EVER MISSED OR BEING LATE ON A PAYMENT. I have been a perfect consumer. Less than 175.00 balance on both cards and never been to the top end of credit limit. BBB reports they are not accredited and over 2900 complaints of the same action as I am stating. I think all these companies should select a new bank to handle their card services.
1 year ago
M$ke San Pedro, CA
Synchrony Bank closed my Care Credit MC, Lowe's, Living Spaces and Amazon accounts without notice and for no good reason. One account had been in service for over a decade and had real sentimental value. It was for my first dog and I had been using that card for each subsequent pup in my family. It hurt they closed that account so callously. I had $0 balances for 3 cards and paid off my Amazon card monthly. My only mistake is that I decided to trust such an unsavory financial corporation. Their practices are legal and hidden in their terms and agreement. I will never conduct business with them ever again. It is a shame they are the ones who operate Amazon's credit cards. Hopefully Amazon will rethink their relationship with a bank that cares very little for its customer. You should avoid doing business with Synchrony Bank unless absolutely necessary.
1 year ago
Salih Gafori Dallas, TX
Avoid synchrony bank !!
i had bad experience with their furniture stores credit card it should be no interest for the first 2 years and then in one day you will i found my balance almost got doubled because the main reason are my promotion are expired just couple days a go without any notice or any further information!!
until they hit my credit score really bad and i just paid off my first credit to avoid any interest.
with second credit care from synchrony
i just got same problem today
my balance was $1600
I just got recent email showing my balance become 3800!! Isn’t that crazy and when i call them they was talking about my promotion just expired yesterday !!to avoid the high interest i have to pay my balance in full!! What kind scam bank is it !!
1 year ago
Julian EulatthFrost Woodstock, GA
AVOID SYNCHRONY BANK AT ALL COST. They will be a negagtive on your credit score in the future. I had to two funiture store cards with ZERO balances, never missed a payment period. Synchrony Bank closed both cards without formal notice which impacted my FICO score negatively. Now, they have been systematically lower my Lowes CC keeping my balance at high utilazation rates which in turn has a negative affect on my personal FICO score also. Seems this banks AI or analytics are against a consumer even if you payoff cards or pay down cards more than what is owed each moth. Either way Synchrony Bank IS NOT A LENDER OR BANK YOU DEAL WITH AVOID AT ALL COST IT WILL HAVE A NEGATIVE IMPACT ON YOUR FICO SCORE. The customer service is a joke. The CS staff reads off a set menu. If Syncchrony Bank is this nervuos about the personal borrowers they lend too then Synchrony Bank should find another income stream and get out of retail credit card lending period.
1 year ago
Chris Tampa, FL
Exceptionally poor customer service. Long waits for phone. Online chat often has no agents available. Online portal won't allow viewing of statements. If you do get a statement, the break down is confusing and often incorrect. Does not show all open accounts, transactions, promotions, or why you owe what they say you owe. Terms are always non-negotiable. Unwilling to work with customer for any reason no matter what the customer's circumstance. Cold and callous towards customers on calls. Does not send important account notifications. Will not leave voicemails if they even do call the customer. Does not care about you, just your money. Lobbied enough influence in Washington to get lending laws passed so that they legally don't have to care about helping you. How convenient for them. Don't depend on them to keep you informed about when and how much to pay them. It all falls on your shoulders regardless of what's happening in your life. After all, you signed the contract?
1 year ago
Freshbrze20 Winter Park, FL
Agreement to pay 12 mos no interest on $23000.00 major Dental surgery
I paid as required amount due monthly on time.
Synchrony Bank consistently added interest frequently to this no interest transaction. I've had several conversations with them. They remove it and put it back. Block. Deny any interaction to stop it.
Beware. Not a honest. reputable Compsnyyou have lots of better options
Pick another Bank or you may wish you had listened to me
The interest they tried to stick me with was 27,% compounded daily.
Fortunately. I was able to pay in full what I actually owed, no interest.
Peace. I'LL NEVER TRUST OR BANK WITH SYCHRONY AGAIN.
Capital One and Discover on line Banking banking & Credit Card are reasonable & fair...
they don't lie or cheat.
I'm not compensated for this review. I wish someone had told me. One year been back & forth with SYNCHRONY BANK.
Peace praise God. He loosened the shackles. I have a permanent ZERO balance with SYNCHRONY BANK FOREVER.
1 year ago
John Maxwell IV Richardson, TX
You will.need a back up plan. I tried to pay for a trip that I booked with say same credit card the previous year. The payment was rejected. I called and was given steps to help that were ineffective. The link to identify myself didn't work. Why did I even need this when I verified the purchase by checking yes to the charge request via email and text. I never was able to make the purchase and my identity is still in limbo. I stood in the store that authorized me to get the card and I still had no luck. Horrible customer service from the manager trained to help, but didn't or couldn't. Poor !
1 year ago
Mark Root Scottsdale, AZ
In November 2021, I financed furniture through Synchrony bank (bank chosen by furniture store) with a 0% interest loan expiring in May 2023. I set up recurring payments every month. I unfortunately ignored monthly statements from Synchrony as I presumed it was just useless data. I never received ANY emails or texts. My bank was apparently late on funding Synchrony several times and I unknowingly incurred late fees. After my final payment in April 2023, I kept on getting monthly statements, which I finally opened in June. This showed $300 in late fees and $1100 in back interest to day 1 in 2021.
I called immediately, escalated to an account manager and she denied waiving any fees, even though I dutifully paid every month and my financed loan was $0 by the time the promotion expired. Now I owe $1400 from an original $2900 purchase - which I PAID! Since I called about my account I have been getting emails and texts almost every day explaining my outstanding balance. Even after explaining I was not some deadbeat person not paying their bills, they refused to be human and do anything. Shame on me for not checking my mail. Shame on Synchrony for their behavior, unwillingness to be reasonable and treating me like a deadbeat. I see now how they made $3 BILLION in profits last year.
1 year ago
Russell Simms Houston, TX
It is time for Synchrony Bank to be held accountable for their disingenuous and dastardly behavior. They used Sam's Club to have their reps walk around and hound you to sign up for credit, then they approve you for $5,000.00, then despite the fact that you're a 15-20 year Sam's Club member, and you shop there for your business, and you pay all of your bills on time...as soon as you reach even less than 50% of your available balance, they "chop off your available balance to less than $100, showing that NOW you have used 90% of your available balance.
This is not right, and they must be held accountable.
I DID NOT NEED THAT #@&$ CARD!!!!
I. AM. SO. ANGRY. 🤬🔥🤬🔥🤬🔥
1 year ago
Autumn Miller Blackwood, NJ
I have a Lowes Advantage card through Synchrony bank and it is absolutely the worst. I started with a limit of $1300 and when I only used half of it they lowered my limit to only $70 over what I had charged which severely decreased my credit score in one month! At the time I was trying to refinance my mortgage and because of this my credit score fell to the point that I was no longer above a 630 and could not refinance my home. I requested a reason why this happened and the reason I was given was I was not utilizing my credit enough. So I paid down the card to about a $200 and used it for a couple of paint supplies just to ensure I was utilizing the card. I then received another notice a couple of credit card statements later stating my limit was being lowered yet again and this time they lowered it to $300 which was only a few dollars above the balance, so my credit score was dropped AGAIN. I requested that they increase my limit as I would not be able to use the card to finance any large projects, I was asked a few questions over the phone to find out if I could be approved for a credit limit increase to at least $500, and I was denied, mind you my salary more than covers my expenses and I pay my bills on time! I hate this bank. I currently have a balance on the card of $58 I bet you they lower my limit to $100 just because they can. They are the worst!
1 year ago
Tim Ballwin, MO
Do not use this company.
I had a Lowes Advantage card for years, which is backed by Synchrony Bank. Recently I had my entire HVAC replaced by Martin-Jetco. They had advertised 18 months interest free financing. This financing was also backed by Synchrony Bank. While obtaining financing the HVAC was installed, because how could I not get denied financing with my high credit score. Well Synchrony would not communicate with me and when I was able to speak with someone, they wouldn't tell anything other than if I have any questions to call them back. REALLY! You won't answer my questions when I call, so why should I call in the future.
Regardless, I was denied because even though I already do business with them they stated they couldn't identify me well enough to extend me credit. And it took them over a month to explain that one sentence to me and they still couldn't explain how they came to that decision.
The lesson learned is, if any company uses Synchrony Bank you need to explore other options.
1 year ago
Kim Bradford Grand Prairie, TX
I have had several cards for synchrony bank. I enrolled ALL my cards in auto pay so the payments would be paid on the due date. Their Auto pay apparently was not working right with not one but all of my cards! I would immediately call in and make a debit card payment and the payment would go thru. I called so many times telling them it’s making look like a bad liability because my payments aren’t going thru auto pay correctly , I asked them to please make sure it’s noted. Nope, don’t believe customer service, they do not help you and they don’t care. 2 cards had 4000.00 limits they dropped them down to 200.00! The cards are garbage now. I called to dispute it but they wouldn’t raise my limits back up. Said lack of Real Estate, my house is paid off! Stay FAR AWAY from ANY synchronicity credit because they will screw your credit up that you have worked very hard on. I’m done with them. Never again. I also want to note that my husband is having the same exact problem with Autopay.
1 year ago
Hollie Adams Brentwood, TN
Synchrony Bank is a scam. Stay away. Avoid at all costs.
Purchased a treadmill through a promotional offer with Synchrony Bank. That was the only purchase I made on the card, and I cut up the card and threw it out. All was good until final payment. Upon final payment, I found three fraudulent charges. Spent over an hour on hold and talking to three different people to report the fraudulent charges. Was assured I owed nothing. Requested the account be closed.
Weeks later, I received a replacement card and a statement showing the charges I didn't make and a $30 late fee on top of that. I've been holding and talking with representations for now over 1 hour and 2 minutes. They advised I have to dispute the charges again. This is insanity and a total waste of my time. Worst decision ever.
1 year ago
Bruce Hilpert
I have had a VERY unpleasant experience with Synchrony bank in trying to get the proceeds of a maturing CD deposited into my bank account on record. When I called to give instructions, they attempted to text me a link to verify my account, despite the fact that I had provided all verification answers including my account number, SSN, secret question and the account number of my bank account to receive the funds. Repeated texts did not go through to my phone. After numerous instances of misinformation from CS reps, I finally got them to send me an email and was then told by their computer system that my account was locked. They claimed twice that they sent a letter with a verification passcode that was verifiably false. With the clock ticking on an automatic rollover of the CD, I believe I finally got them to mail me the verification letter yesterday and I may get my $73K out of their bank.
To make matters worse, when I tried to go online to deal with this at the beginning of the process, it wouldn't let me login due to an outdated phone number in their files. When entering the new cell number for texted verification, as instructed, it would not accept the number and send a verification. When I updated the number by phone, they told me it would take 30+ days for the website to be updated.
In addition, customer service reps gave me innaccurate repeatedly and two CS supervisors either refused to respond or lied to me about sending mailed passcode verification.
I have two more CDs with this bank and when they mature I will NEVER bank with Synchrony again.
1 year ago
yosemite4 California City, CA
My first experience with Synchrony was when a TJ Maxx employee fraudulently opened a credit card account in my name. Then, with JC Penney. I opened my JC Penney account forty years ago. In May 2003, I bought a duvet through JC Penney, though Amazon had better options. Then I received a delinquent notice for non-payment of a $75 JC Penney invoice from Synchrony bank. Apparently signed up for digital only notifications. Never received a digital invoice. That's that.
Here's the thing. My investment company, Vanguard, has Synchrony on their "trusted" list of banks providing 5.10% + CDs. Do you think that I would trust Synchrony with a $250k CD, when they can't even handle a $75 duvet cover purchase. Hell no.
1 year ago
melissa thigpen
If I could give them zero stars I would absolutely do it!!! Please don't waist your time!! They don't care for there customers!! I got off work on the 4th of May at 3pm by time I made it home and was settled in to pay some bills Synchrony was the first one to make a payment.. I login the app "That I was told to use to make payments". It was at the time after 5pm. The app indicated I had to wait for business hours to make a payment. So I waited till the 5th the next morning to make a payment. It went through and I went along with my day and time off. Today May 9th I went to check my bank account and it showed I had 2 transactions from Synchrony. I called and was told they would refund me the amount but it would be a check in the mail. It could take 2 weeks for the to receive the check. I'm absolutely pissed and stated your company didn't take 2 weeks to take the moneyout of my account!! SO PUT IT BACK!!! Apologies!! Apologies!! Apologies!! All I don't care to hear!! Some people live pay check to pay check and can't afford to wait 2 weeks!! I hope and pray yall screw the right motherfucker with good money and yall lose everything!!! ABSOLUTELY SICKENINGLY!
1 year ago
