Synchrony Bank
Is This Your Business?1.1
3.3
Overall Score
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Symon Kimitei
This company is very deceitful. They will notify that you owe zero in your account in a given month only to change the amount later without notice on their website. Their design of customer account information is designed to deceive customers into being late so that they can charge them $35 late fees. If you are their customer, pay close attention to your account and keep a record of every payment. This bank will not inform you about due date via email as it approaches but will be very quick to let you know that you are late. Other banks will send you multiple automated emails to inform you as a customer about your approaching due date. This bank does not and it does this purposely because it is their policy to maximize profit from late fees!!
2 years ago
Marie Pond
The bank called me on Dec 27 to say my payment was late and I needed to pay right then over the phone. They didn't get the check I mailed don Dec 9. They had gotten all other checks prior. The were closed on Dec 26th. She said no grace period, and even if they DID get the check, it won't count as paid on time. This line of credit doesn't have an online account to view, only paper statements. So, I had to pay my bank to put a stop check. On Dec 28, they cashed that check! Then on Dec 29, they refunded the check with a check refund fee. The rep even acknowledge, well the weather may have delayed things and the due date was on Dec 26th, a holiday.
2 years ago
Mr. L Highland Park, IL
Synchrony Bank has inept, incompetent employees who provide the worst customer service I've ever experienced-personal or business, at any banking institution. They do not follow instructions, they do not follow up, and getting someone to call back in a timely fashion is almost impossible. Here's the abbreviated story of what should have been a simple transaction. I provided instructions to close a CD account, withdraw and send me some of the cash from the CD, then open a new CD with the remaining balance. Multiple representatives of Synchrony mishandled this simple transaction. It took many calls and over 6 hours of my time on the phone, along with 5+ weeks of waiting before I received a check that should have been sent in a week. I heard apology after apology from each new customer service rep but the incompetent employees at this institution just can't seem to get anything right. I also emailed multiple senior executives of the bank alerting them to the experience and not to my surprise, I didn't receive a single response. Let me say this. There are many good banks with excellent CD interest rates available right now for those of you who want to find a safe place to park some cash. I strongly suggest that you avoid Synchrony Bank and find a banking operation that values their customers, doesn’t repeat the same mistakes over and over, and responds in a timely fashion to requests for return calls. Synchrony does none of this and as such, they do not deserve my business or yours. Think carefully before you make the same mistake I did. I will never work with this bank again and I had been a customer for over 10 years!
2 years ago
Chris Lyons Beaumont, TX
Had a a Furniture account with Synchrony for over a year. Balance of $1600. Made $100-$200 Payments monthly, sometimes higher. Earlier this month I switched my personal bank and therefore my December payment did not auto pay. Synchrony bank immediately hit me on a $30 late charge, a $395 interest fee and closed my account for being outstanding. I called and confirmed that I owed Decembers payment but that I was not behind except a week or so. They explained that my account was closed in bad standing and sent to the credit agency because the auto payment didn't go through, not because I was behind. I asked why someone wouldn't call the customer or email or send a letter, his reason was that is not the way they operate. This seems like a total SCAM and FRAUD. A way for them to screw the customer right when the account is about to be paid off. That is exactly what has happened here. I have all the statements showing payment up to date.
2 years ago
Tracy Jacksonville, FL
I wish zero stars was an option. I stared with a credit limit of $7500 and purchased a mattress from mattress firm. I've ALWAYS paid on time as well as with all my other bills. I guess Synchrony receives/pulls credit reports every so often, they saw a over 30% usage on another card that I had and lowered my credit limit to 100 more than my outstanding bill which my credit score took a HUGE hit because it looked like this card was maxed out. Today I received an email that they closed my account, still with a balance. They can have their zero percent interest offer and I will never do business with this company or any company that does financing with Synchrony Bank. They are AWFUL!!!
2 years ago
Frank Hayes Creedmoor, NC
I recently came into some money and I wanted to put it on my credit cards. I will admit that I was carrying high balances on my cards and because of that Synchrony lowered my limit from $3000 to $1910 I didn’t have a high balance with them nor had I missed a single payment (PayPal credit) there is only so much to buy with PayPal. When they changed my limit, I went from carrying a moderate balance to being MAXED OUT. So after making a $1000 payment I find out my out they lowered my limit again. By $1100. I called and was told to upload proof that my balances have been lowered on to the website. I did all of that and they sent a letter saying they will stick to the decision they made. I owe a total of 800 to Synchrony with PayPal and Amazon Store card and I am going pay them off and NEVER use them again.
2 years ago
K Fae Grand Rapids, MI
Well they were great and convenient until I started the autopay. Payment was sent on the due day but would be charged from $29 to $41 in late fees on the day payment was due. Never mind that some months, I made 2 payments. Then all of sudden no notice, account closed within 7 days when an autopayment did not show on their end. In order to open the account, the stated to reapply...why they hell would I want to have new credit apply on my credit report and then lose more points for them closing the account. Est balance 1600.
If you really need this, don't do autopay and don't make payment the day it's due. You'll be charged late fees.
2 years ago
Michelle06 Memphis, TN
I should have seen the red flags from having an Ashley Stewart account with them for years. My credit limit was $100 which was fine that's all I needed to stay within my budget. After about 2 years, out of the blue, my limit was raised without my asking, to $500. Okkaaayyy.. what's going on?? My credit with A/S was great, I had 2 missed payments about 1 year earlier, out of work but still struggled and made those payment. Here it is 4 years later, excellent payment history, those bums won't even waive those 2 payment, so I could clean up my scores overall. So, here I am years later, in November,2022, about the 1st week, I applied for the Sam's Credit Card. It has been totally down hill and I haven't even got the card yet!!!It took 3 weeks for them to mail the card only for it to be sent to the wrong address, Customer Svc. Rep. bad typing had my name, address incorrect whereas, it was undeliverable. I called the first time only to get someone that spoke terrible English, sounded like they were reading from a prompt. This person could hardly understand what I was saying, OK, I'm like I will call back tomorrow and get a better person....NOT!!! This one was even worse and had the nerve and audacity to try to talk over me as a customer. OK, no answers on where the card is and when do I get another one sent. 2nd go round, a well versed person in English explained she would have my card sent FedEx, would receive in about 3 day, and would have to sign for it. I advised her at that time that I could not be there, well chickey said just let them attempt delivery, and then you can go to a Hold Location, and just pick it up. All lies detected. Could not do no such thing since it required a signature. It will be sent back to them after this attempt. which is today. I just like at a tennis match, looking from east to west. The 3rd person today tells me I have to wait another 2 weeks, yes, it wont arrive until AFTER Christmas. The whole purpose was to catch some great deals for gifts. buy groceries, gas, etc. all at one place, and pay the sucker down on my next pay period. Yeah. they have a real plan for us, after reading these other reviews. THIS HAS BEEN THE WORST EXPERIENCE EVER, WITH ANY CREDIT CARD BANK I HAVE EVER USED!!! So i get to do none of that, but when I do get that sucker trust me, its going to go where it needs to go. Before that, I got approved, went online to shop at Sam's going to pay using my debit card, fine no problem. Ready to check out, my cart loaded, my card number (new Card) pops up asking if I want to swipe the new account, mind you I haven't got the card Yet). I'm Ok with that, keep my other fund, and pay for this next month, I was surprised that it was already loaded into my Sam's account, I paid for items in the warehouse AND went and got gas..no card, scanned the QR code, good to go. Fast forward, 2 weeks later still no card, low on gas. Get in line to get totally embarrassed. Didn't have my bank card, so I used the Sam's card to fill up, mind you I'm almost out. Sit until my turn, scan the QR code with my phone, now its asking for the security code from the card!!! I don't have one yet. So my question was why was I allowed to purchase initially without the code?? This has been a complete horror story and for me it has not ended. I'm not sure when or if I will ever get my card. And when I do, it will be right there with Ashley Stewart drawing dust, I would close them both but I'm trying for a mortgage, closing accounts this close won't look good. So I'll just spend my normal $20, pay them 2 weeks in advance as another customer suggested, to avoid any flumped up charges, to keep them active until I get clear of my ultimate goal. This is the worst bank ever, wish i had read the reviews first. Customer service is the worst, they will tell you anything, never accommodating to the customer.
2 years ago
Delta Arch (Deltaarchitecture) Aliso Viejo, CA
Synchroy bank ia a thief
It looked into every possible way to charge me. First through Patpay. It kept sending me unjustified statements, and I had to keep calling them and explain. In response they said okay we will run an investigation. But they di not!. So finally, I was fed up I cloed my paypal account and filed a complaint with the Consumer Protection Department of the Attorny General of California. It worked they stoped sending me statments.
Unsuccessful through paypal, now they turned to Amazon. They created an Amazon store card for me and began sending me statements. The amount they are charging is quite insignificant, it is about $8. But imagine if they do this illegal activity for 50 milion people they will make millions of dollars.
Isn't it about time that somebody in this country take Synchrony bank to court?
2 years ago
Lawrence J Beck Rockwood, TN
Is Synchrony Bank a partner with Pep Boys in scamming customers?
In May 2022, I experienced the 3rd or 4th time issues with my OEM battery on my 2017 auto not charging/starting. I therefore, after taking my daughter to work, stopped by Pep Boys to have the charging system, etc checked. At that time they stated that the system was fine but the battery was only showing a 40% life. Since the battery was so old I went ahead and purchased a new one.
A month later, I was experiencing the same issue, unable to start the auto. I once again dropped my daughter off at work, then stopped at PepBoys to once again have the system checked. All a-ok I’m told, however, there is a corroded part that prevents the system from charging/starting properly. Ok order the part and let me know when it is in for installation. Told to come in the next day, I show up and part is not in. Come back tomorrow I’m told. That happened 3 times and after the 3rd time I told Pep Boys to cancel the order, they argued but I said cancel. That was the last time I spoke to anyone at Pep Boys, about mid-July.
That day in the mail I received a bill from Synchrony Bank, showing a $214 charge and a 2nd $214 charge, neither had any description. I called the bank and they opened a fraud check on the account. I also, after an argument with the bank had the account closed, they at first stated that they could not close the account, thus the argument. A couple of weeks later the bank sent an online letter stating that the charges were applied in error prior to the purchase completion. So I thought ok that’s it.
Then in September 2022, I received another statement showing both charges as well as late fee charges. Once again I contacted the bank, once again the bank stated they would look into the issue. No letters from the bank, only silence. However, I am now in late November been subject to 2, 3, 5 phone calls per day for weeks from the bank demanding payment. So I wonder if Pep Boys and Synchrony Bank are partners in ripping off customers.
That is especially since, in July, I checked the battery and noted that the connections on the supposed corroded part were very loose. I tighten down and have had ZERO charging/starting issues. Leads me to wonder if there was any issue even as far back as May other than loose connections.
2 years ago
LYDIA wallace Dickinson, TX
Do not do business with this bank. I always make my payment way before the due date and I double my payment. They will take the payment out of my bank account right away but will not apply the payment until weeks later. You will be charged a $40.00 late fee. They are the worst bank ever. Save yourself the trouble and don't get sucked into their dark web. I make a payment this month and they took the amount out twice. They are operating out of India and have no customer service. I stayed on hold for one hour. I opened an account for $1,000.00 and after I had the account almost paid off they lowered my available credit to $500.00 without notice. They are horrible. A nightmare. The Attorney General needs to know about their actions. I am going to get the word out to everyone I can.
2 years ago
Pasty Dunbar Hendersonville, TN
First, there is something wrong with a supposedly established company that doesn't easily give you a contact number. When you do find the number, good luck getting past the automated system which continually tells you it can help when it obviously can't but gives you the runaround. Even the written response I received, after messaging the online support did not contain a number, nor did it address the problem. Then there is the matter of actually paying the monthly amount before the due date, but you are still charged a late fee. Also, paying above the amount owed only to have your balance increase even when it is supposed to be a zero percent loan. You have the information and proof that you paid it, but it doesn't matter. So then, to protect your credit rating you decide to completely pay it off. On a zero balance for some reason, you get another charge. You pay off that charge only two days later to have an even higher charge on a zero balance. No response. No correction. It's a scam. From this point on I will never purchase from another company that uses Synchrony Bank as their lender. That includes you, Amazon. You can keep your card as I will never use it again. Goodbye Rooms to Go and LL Flooring too. We are done.
2 years ago
renejohnson Columbus, OH
Beware of their Promo Balances - you will pay "retroactive" interest to the tune of thousands of dollars if you don't pay that promo balance TOTALLY OFF. For some reason, I was stupid and thought that the interest would "start" not be "retroactive". Please read all of your terms and conditions. Their customer services is all exceptionally rude and obstinate. They will not help you or even listen to you at all. At the end of the day, I am going to end up paying four times the value of their "Value City" furniture, when I had the full payment in cash in my pocket when I went shopping but allowed (again stupid me) the salesman to talk me into one of these PROMO Balance credit cards. The Promo Balance kicked in after I paid over 1/3 of the first balance, which doubled my balance and threw me over my credit limit. They then proceeded to charge me over the limit fees AND closed my account even when I was paying my bill on time, every time, and paying over my minimum due. As an added bonus, after no late payments, and paying over the minimum, they closed my account (due to my credit score they said). So this dinged my credit score even more. All I can say to you is to please slow down and read your terms and conditions and make sure you "Understand" what they mean. I didn't. And never do business with this company because they will "FINISH" you even when you continue to pay on time and over the minimum. Lastly, if you have the money in your pocket like I did at the time, just go ahead and pay cash for the furniture...... I hope this helps someone!
2 years ago
Kat Kalkofen Louisville, CO
Would rate 0 if I could. Second bad experience. Both times I had issues with returned payments that appeared to go through and then got emails or letters weeks later with return payment fees. Both times they closed my account, hurting my credit score. This last time was for PayPal credit. I called and asked to pay in full over the phone and demanded they close my account. I was told there was no way to pay over the phone. I was asked to "give them a chance", that "these things happen and are common" (bank connection Issues), that there "would be no credit score issues or fees." They asked me not to take such "drastic actions such as requesting to close an account." I explained that I was concerned about my credit score and didn't want any more problems with supposed late or missed payments. They ASSURED me that everything was fine. I told them the balance (that they wouldn't take over the phone) online showed zero so there was NO WAY TO PAY ONLINE they said, "yes, Mam. It will take a few days to re-appear on your account. Wait for it to re-appear, disconnect and re-connect your bank and try again. No problem at all." Three days after this conversation they closed my account, dinging my credit score. I'm reporting them to the BBB and going to my credit union to consult with someone as to what kind of further action I can take. This business needs to be stopped.
2 years ago
Tyrone Tenschert Columbus, OH
NEVER USE AUTOPAY! Synchrony processess auto payments on the due date after the 5 pm cutoff for payments. No matter what date you select for payments, the bank will always charge you a late fee first and then process your payment. Therefore, every month your payment will be late and you will be charged up to $41 per month for a late payment. It’s a horrible way to conduct business. I would say Synchrony is walking the razor’s edge when it comes to being fraudulent. And, definitely do not give them your bank account information under any circumstance. If you want to automatically pay them, set it up through your bank account and make sure the payment is two weeks early.
2 years ago
Kevin Williamson Youngstown, OH
Issues with rejected payments, 3 payments from 3 different sources, 2 of which were linked to the website with bank routing and account numbers, one was chase Bank, the other was Huntington bank, and the 3rd payment that was rejected was a transfer check from my Huntington credit card account. All to pay for value city furniture. The credit card check was hand delivered to a value city employee in June of 2021, on Sept 21st, that payment was reversed, nobody knows what happened to the check, it was never returned. Late fees and interest was applied due to a glitch in synchronys system. They won't admit they screwed up, and they closed our value city account, both my wife and I have excellent credit. I will never again do business with synchrony bank, worst banking experience of my lifetime. Horrible horrible bank.
2 years ago
Danielle Dorris Chicago, IL
This is the absolute worst customer service that I have ever ever experienced. I am calling to pay off my CC balance and settle. Do you know I was transferred to 4 -7 departments to PAY MY BILL!
Each transfer I had to provide:
Full Name
Social
Address
DOB
7 TIMES!!!! I was on the call for a total of 57 minutes. The calls kept getting dropped, the agent didn't understand the ask, all I wanted to do was pay by bill aka settle the freaking account.
Why is the process so cumbersome. This is the worst, this will make someone NOT want to pay their bill.
Every person stated YOU WERE SENT TO THE WRONG DEPARTMENT AND THEN I'M ON HOLD FOR 5 MINUTES, THE CALL DROPS I HAVE TO REPEAT THIS PROCESS OVER AND OVER AGAIN.
I STILL DID NOT SETTLE BECAUSE I KEPT GETTING THE WRONG DEPARTMENT THIS IS NOT MY PROBLEM AND I AM REPORTING YOU ALL TO THE BBB.
2 years ago
Joseph Ohlweiler Collingswood, NJ
The absolute worst customer service. After each time I sent a payment request, the system was not responding to then find out it took my payment 3 times. I called and they told me if I removed the bank account it was pulling from that it would not go through, but it did. Then I called to get my overpayment back and they said they can only mail it and it will take 7-14 days. I asked if they could FedEx it, since they gave me bad information and they fought me to defend that they had no way to FedEx the check????? I gues FedEx does not pick up from their offices. This is a number of bad experiences with them. I just finished disconnected their cards from any auto pay and cut up the cards... They do not know what it means to take care of a customer
2 years ago
Shelly Steinmetz Princeton, NJ
I opened a Care Credit Card account through Synchrony Bank in
2021. I did this for Emergency Vet services for my animals should
I have an issue. I did not need to use the card for 367 days and
on the 367th day I found out my account was closed for inactivity.
This is absolutely unacceptable and poor business practice. The
point of a credit card is to be there for EMERGENCIES. I need to
take my dog to the vet TODAY for an EMERGENCY and now I do
not have my EMERGENCY credit card available to help pay for
the visit. I am unfortunately not prequalified again. I demand that
Synchrony reactivate my card immediately.
2 years ago
Jacey Hong Fairfax, VA
I bought a massage chair at a store that required us to pay for it monthly through Synchrony bank. The store told us that there would be no kind of interest rate or APR at all when I paid through this bank. Sure, I didn't have any APR listed on my statement until this month when it stated the APR rate of 30%, which is unusually too high. Also, it would base the APR on the full cost of the massage chair, instead of the remaining cost that I didn't pay yet. I called Synchrony bank's customer service right away and told them all about this and all they had to say was this is just the company's policy and this is how it is, and they were the first to hang up on their customer. Yes, they hung up on me when I was still complaining and talking. Seriously? Also, they refuse to resend you the new recent statement to your home when you ask for it. Normal companies usually agree with you and resend the statement to your house. I requested a new statement because they told me they would waive the interest fee if I pay the remaining cost by next month, so I wanted a statement that didn't include the interest fee so that I can pay the remaining fee by next month using that statement without the interest fee (I needed the statement to be sent to my house because I prefer to pay with paper check). But if they're refusing to resend it, then how can I make a payment? They tell you that they will only send you a new statement "after" I make a payment. But I need the statement to "correctly pay" my bill. What kind of customer service is this? The store and this bank happened to be both frauds. Please never ever use this trash bank, I warn you, you'll get your wallet ruined. Not worth a try.
2 years ago Edited October 21, 2022
Bridget Parker Knoxville, TN
Terrible customer service. They closed my account out while I still had a balance. I never missed a payment and had an issue with my draft payment one time that was not my fault and as soon as I learned about it I called and corrected the issue. Yet they still closed my account. I was in good standing and the closed my account and told me once it was closed they could not open it back for any reason. I was told I could request a new account if liked. When I called into the customer service department to see why my account was closed. I was told that synchrony bank reserved the right to close an account at any time. Now since they close my account I can not see my balance on the app. I have to call in to keep up with my balance. This no way to treat a customer that has kept their account in good standing. Do not trust this bank!!
2 years ago
Antonietta Andreottola Parisi Lynnfield, MA
Awful Bank! They steal your money! I asked to make a partial withdrawl of my savings account on a Monday. They told me I have to do a wire. Now it is Tgursday and I hae not received my funds. I called today and told them to close my account and give me back all my funds. The "account manager" named Neshela D told me now I have to wait and doesn't know hen I will get my money. She is rude, arrogant and should not be in customer service. I told her I will contact the attorney general and file a complaint. She did not care at all. All other banks would have completed my wire on the spot. This bank takes your money and does not want to return it. Stay away and beware!
2 years ago
Jason Dixon Orem, UT
DO NOT GO WITH THESE GUYS AND DON'T TRUST THEM! These guy while do anything to get more money out of you. Majority of the time they don't even send you a statement saying your payment is due. No you get a month later saying you are late, along with phones calls everyday of the week even the weekends and it is a computer saying you have to call them. They when you set up a payment despite it is set up for later that week it will come out the next day no mater what. Oh and by the way the calls will come at any time, I have been woken up in the middle of the night. These guys are jerks and despite them calling you at anytime of the day. There have been times where I try to call and I try to get questions answer or try to get things fix they will hang up or say they will get back to you and never do.
2 years ago
Justin Paramaribo, PM
I reached out on the social media account (Facebook) to get information to pay off my loan. I am an active duty Soldier deployed overseas with only wifi. My family was in the hurricane Ian with their house destroyed. My account was going to be overdue in two days. When I inquired what I can do with the situation at no fault of mine. The only option I received was to inquire a late fee. It's sad to know that this company doesn't have other alternatives for service members serving overseas with the many technological options out there. Obviously, I'm in a bad place needing a loan, deployed away from my family, and a hurricane just hit my house. Now, my only option is to eat this late fee from this company. This will motivate me to pay this loan quicker to limit the amount of customer service I receive from this company.
2 years ago
DorothyG TX
Absolutely would NOT recommend. This credit was suggested to me when buying a new a/c for my home. I was happy that I was going to be able to pay off the cost over a year with no interest. As it turns out, I was able to pay the entire amount in 2 payments. However, to get those 2 payments to go through on their website was TORTURE. I was required to completely re-register my account any time I wanted to log in. The website consistently locked me out when I tried to get in. I wasn't able to schedule a payment a week out. I talked to countless Customer Service reps to get help with the website who were incredibly rude (do they not train their staff to not cuss at the customers?!). I am disgusted by this company and would absolutely not recommend it to anyone else. I've already contacted the company that suggested I use it to let them know they need to go with a different bank for financing options. Synchrony, you're horrible, and you need to shape up.
2 years ago
Aaron Schmitz Bossier City, LA
I had interest in starting an Amazon Credit Card, which is subsidized through Synchrony. The application process required me to call a 1-800 number. When making the call, I was forwarded 3 times. Each time asking for the same information. When finally starting the application process over the phone, they ask you to go to a website on your mobile phone to take a picture of yourself and a photo ID. For security reasons, I understand the need for this. However, they require you to use the website application to take the picture. The quality of of the application is horrible. It wants you take pictures in "natural" lighting. I made this call at night so the best lighting I had that didn't produce a glare on the card was in the kitchen. Apparently it wasn't good enough and wouldn't take. After a few attempts it locks you out and you have to wait 7 to 10 days for a letter in the mail. All because lighting wasn't good enough? And the gentlemen on the phone who was waiting the whole time (which was kind of awkward) was completely useless. Based on what I've read here, it looks like I dodged a bullet.
2 years ago
Jarod Barron
I really want to like this. But with all of the tremendous hoops that we have to jump through just to even make a payment is ridiculous, and that's an insult to the word ridiculous! Good luck spending less than 10 minutes. Trying to get a hold of a real person. And then just to have that person hang up on you! I have wasted almost an hour of my life, and it's a sad life too. So that's saying something by wasting an hour of a sad life. For such a "prestigious" bank, You would think their customer service would be a lot better.
2 years ago
Olga Starks Harleysville, PA
I do not like anything about this bank. Because when I had a fraudulent issues with one of the motel's owner, the bank didn't investigate it properly, even after I provided all the evidence that $150.49 was charged from my card after I have already paid for our stay in motel $66.54 in the place with the bank's card by myself. They didn't care that I was a loyal customer for years, who paid thousands $ with their card, always paid off statements on time, and had never had any issues with them before. Bank didn't care that a usual night in that motel is from $65 to 75 NOT $150. They accepted a fake docs from fraudulent and didn't even go through the receipts and explanation I'd provided. The customer service is located in India. And they don't help you at all. In my case the owner of motel was Indian family and the customer service are also all ONLY Indian people who even don't locate in America. I feel very discriminated and disappointed. I will never ever use this card anymore.
2 years ago
David B Kissimmee, FL
My wife just got emails today of purchases at Lowe's In Glen Burnie, Maryland, we are in Florida. Logging in to our Lowe's Synchrony and the account had been changed to Spanish.
This is the second Synchrony Account in 2 years to be hit with fraud. The other was via Pep Boys/Synchrony.
Obviously they have little or no interest in protecting accounts.
2 years ago
Kim K Chicago, IL
WORST BANK EVER if you want to close an account of someone who died.
I hope you never have to try to close an IRA CD account for an estate because I'm pretty sure this bank does everything it can to avoid helping you do what needs to be done. You submit all of the required paperwork, including a letter of instruction and then you are told that only TWO people are able to help you close the account. But you will NOT be able to reach these people. And when you call, the other nice representatives will offer to take your number and have one of the two IRA Estate agents call you back, but THEY WILL NOT CALL BACK. So you will try the next day. And the next. And you will leave your call back number every time, but you will never hear back. So you ask why they cannot process the account closure based on the letter of instruction you sent in (documents must be sent by regular mail or fax only) and you are told that you need to talk to one of the two IRA Estate reps to get that answer.
So that you have a frame of reference --- I have been working on getting this account closed since June 28, 2022. It is now August 31, 2022. The bank has had all necessary documents since August 16 and I have called daily (Monday - Friday only because that is when the IRA Estate reps work) and left 6 messages on 6 different days with call back numbers. I have not received a single call back.
2 years ago
MJ Salt Lake City, UT
I rated this bank 5 stars in the past but would give it 0 stars now if I could. The bank is way understaffed and incompetent staff. I would not do business with this bank until they get staffed up and adequately train their staff! Below is evidence of inadequate and incompetent staff:
Wait times to talk to someone who can actually answer your question or process a wire is over an hour
It takes 2-5 DAYS to process a wire, yes, days not hours
Staff cannot answer basic questions such as did the wire go through
Staff told me one wire was processed but the other one was rejected, they told me the wrong one (even though I could see it on online banking) and could not tell me why the other one was rejected
The message encourages you to stay on the line to take a survey after the call ends but in the 20+ calls I have made I have never had the opportunity to leave a survey (I waited on the line until it is disconnected)
You are not allowed to talk with a supervisor
Often get disconnected after waiting 30 + minutes to get transferred to a manager
I have called 10 times to send/confirm a specific wire, 5 hours on the phone with synchrony and still no wire 5 days later.
Hopefully Synchrony can return to what they once were, but beware until then.
2 years ago
M Bailey Murfreesboro, TN
Synchrony backs Care Credit, which is used to finance large medical bills. To my horror, they have taken it upon themselves to post my medical bill in a group with my Lowes, my QVC, and HSN accounts. They claim they can do nothing about this because I accepted it When I go online to pay QVC, there is a large square blocking any view of my account or my ability to pay online until I click on that square -- walla, I have been tricked into giving them permission to put any card backed by Synchrony all together "for my convenience." I filed a complaint with the BBB, and Synchrony replied that they could not undo the accounts being posted and they only showed the last four numbers of each account. It also shows that I have these accounts and the balance of my medical bill! I keep all of my cards at low levels, but the medical bill is more than I can pay to get rid of it right now. I am just furious that my private medical billing is exposed and sitting on Home Shopping Network, QVC, and Lowes websites. I moved all balances to other credit cards, but could not move my doctor's bill because it is a few thousand dollars. BBB closed the complaint because Synchrony made a "good faith effort" to resolve the problem. They made no effort at all -- just replied they could not undo the dashboard showing my accounts once I agreed to it. This not only sets me up for identity theft but it is a violation of HEPA laws for my medical bill balance to be on display on multiple websites like this! Even if I never user my lowes card again, my medical bill balance will be displayed on the Lowe's bill pay website. This is a big consumer issue.
2 years ago Edited August 29, 2022
Kristopher Huff South Charleston, WV
When I purchased an ADT security system for my home, they opened a synchrony credit account for certain items in addition to the items they originally installed. The entire experience with Snychrony bank has been a nightmare. I have never seen a financial institution that was so hard to pay back. Usually paying a creditcard company takes less than 5 minutes. Snychrony on the other hand has a trash website that barely functions and customer service line that is equally worthless. I can't believe that this is an actual company. I thought it was some kind of scam company when I first encountered them. I'm still not convinced they are not. I am pretty sure that whatever governmental body that regulates financial institutions needs to look into this company's shady business practices. Instead of performing a service, all this company does is prevent you from paying off your balance so that they can charge you late fees and damage your credit score. I still can't believe that this is a legitimate business that a company like ADT would do business with. I have the ability to completely pay off my payment early to stop dealing with them and I literally cannot do it. It's like I am being held hostage by a company that you can't pay off. Avoid this company like the plague if possible.
2 years ago
Ginny Hrushka Marietta, GA
I had issues logging in to make a payment and finally got help after a lot of hassle. My payment did not go through and they said it’s from insufficient funds despite the fact there was money in my account. Since then, I had paid what was owed as well as what was the next month’s payment. I was shocked today when I got a letter today in the mail saying they close my account -without notice. Not only have they been horrible to work with and have not communicated well, I would definitely not use them -I am hoping to pay off another card I have a different store with him soon but I can close it and not have to interact with them further. They have been that bad. I definitely don’t recommend them in the future. I don’t know how they stay in business with such terrible customer service!!
2 years ago
john c williams Terrell, TX
I made a 10 cent error when I sent in my July payment of $342.46, mailed on 7-6-22. I always pay the balance amount on time, except this payment was 10 cents short which was my fault. Their interest charge was $2.46 but based on an interest of $135.17. I don't know where they got that figure from. When I first called them, the service rep checked with someone else who said that they couldn't do anything about if. I mailed my check for the full amount with my cut in half credit card.
Today I received a letter wanting to know my email address. I called to see if they had received my payment yet. The rep said that they haven't and that it could take 6-8 days to be posted. . When I asked again how they can charge $2.46 on 10cents. And later after again looking at the bill, it shows that the &2.46 was based a balance of 135.17 at 21.40 interest. When I questioned the rep on how they could charge me interest on an amount that they had already received and which was paid on time as it was part of the $342.46 mailed for the July 6,2022 payment, she hung up on me.
Well Synchrony Bank, after I mailed your payment, I applied for a Wells Fargo card.
They almost immediately approved my credit since I have an over 800 credit score and they gave me a $23,000 line of credit and they give 2% cash back on all purchases. So when you get my cut up card, you know where you can put it!
2 years ago
Review Source
Becki Honeyman Denver, CO
I received an offer in the mail from Verizon about a new credit card offer that was advertised as 12 months interest free. Thinking that I had 12 months to pay for large items I purchased a couple of expensive items. Today I called to find out when this promotional period would end and to my surprise I found out that this card is not interest free on all purchases but only for items I purchase from Verizon. To say the least I was very angry when I found this out because now I have to figure out how to pay for these items without incurring interest. It's a total scam they are running so BE WARE THEY ARE A TOTALLY DECEPTIVE COMPANY!!!!!!!!!!!!!!!! EVEN NOW LEAVING THIS REVIEW THEY HAVE DEFAULTED THE RATING TO AMAZING WHEN THAT IS AN OUT RIGHT LIE. I WILL NOT DO BUSINESS WITH THIS COMPANY AGAIN AND I WOULD DISCOURAGE ANYONE WHO READS THIS REVIEW TO THINK TWICE ABOUT USING THEM.
2 years ago
Marie Bourn
I had an account to help pay for medical bills and I used it one. Wasn't much just enough to see how things would go if I had to use a large lump sum. That part went well and they didn't cut it off for nonuse after several months. Well, fast forward almost a year I thought about checking the account. Not sure why something just told me to. Someone had got ahold of my card or my account information and spent 9over $900. In hinds county MS, it's a misdemeanor for credit card fraud if under I think $950. I reported the card stolen to them, got a police report. Well, the good thing was they didn't make me pay that $900. But they closed my account quick after I paid off my balance and once I had taken the freeze off my credit reports like 3 months later. I called and sent emails trying to find out information about what had happened. I thought victims were not kept out of cases like this. But they would not let me know anything. I even tried to tell them who did it who came into my house and stole my card. Nope they weren't listening to a word I had to say. Well, not long after that my then boyfriend had his card information taken. They got his information and they got really happy on spending but what got the card shut off after almost $10,000 in one night was someone was trying to go into a website like my life or something like that to get more information on him to open more accounts. After using the same card to look up his info then the card was cut off. Not the amount of spending. First place they went was Kentucky fried chicken and Popeyes. In MS. He was a long time card user and they were so polite and sweet and helpful only difference was I was the one who was talking to the bank since he didn't want to deal with all that. They didn't know. They always say to call and confirm with card companies but how do they know what you actually sound like. I learned also if someone calls you that you don't know and ask you by your name or full name don't answer with yes because they might be scammers that recorded your name and your answer yes which they can turn around and open credit cards in your number with just that recording. Anyways. They didn't make him get a police report or sign any papers like I had to. They even told him who was responsibke for the fraud charges. Turned out to be people getting his old mail at his old address he had years ago. They wouldn't even listen when I tried to tell them who took mine but they sure helped him.
2 years ago
gski Oneida, NY
Long time account holders on different accounts synchrony decides to close.
Doesn't matter if you always paid on time, always more that the minimum,
Customer no service. Offshore, horrible is the nicest way to describe them.
Clueless is the best way. I can't tell you the number of times I've had to ask for a supervisor and then was disconnected because the rep wouldn't know how to apply a payment. You get what you pay for.
Their automated billing system which says they can take your payment is fraudulent. If your account is closed, by them, you cannot make an automated payment.
They should be shutdown for their "fraudulent" practices.
2 years ago
Ryan Christopher Houston, TX
If I could give zero Stars I would. This is by far the worst bank or credit agency I've ever had to use. I paid off a 6 month interest free loan in 25 days and they put a hold on my account. When I called I got absolutely no help, and they gave me nothing but a runaround. I was wanting to make another substantial purchase, but because of their ignorance and complete lack of knowledge of everything I will never in my life use this company again, and I recommend everybody to do the same. The only reason you should use this company is if you want nothing but problems in trouble. Even when speaking to a supervisor their customer service is an absolute joke.
2 years ago
Karl Lewis Atlanta, GA
I HAVE HAD A AMAZON ACOUNT SINCE THE BEGINING AND A SYNCRONY CARD ACCOUNT THAT GOES WITH IT, I HAVE NEVER BEEN LATE OR MISSED A PAYMENT- BUT IN FEBRUARY OF 2022 SUNTRUST AND BBT MERGED AND THE NEW BANK TRUIST HAD SOME INTERNAL ISSUES AND 2 PAYMENTS MADE TO SYNCRONY ON THE SAME DAY DIDNT CONNECT CORRECTLY AND SYNCRONY IMEADIATLY CLOSED MY ACCOUNT AND KEPT THE 3300.00 IN REWARDS THAT I ACCUMULATED OVER THE YEARS- AND NOW WITH THE TRUIST BANK ADVISING THEM THAT IT WAS TRUIST FAULT, THEY STILL WONT REOPEN OR RETURN THE 3300.00. 8 PHONE CALLS AND 5 MONTHS LATER STILL WONT MAKE IT RIGHT EVEN AFTER STATING ON THE PHONE THAT THEY WILL.
THEY ARE OUT RIGHT THIEVES AND STOLE THE 3300.00
I GUESS AMAZON'S DAYS ARE OVER, AND HELLO WALMART ONLINE.......
2 years ago
Kimberly Henninger Pompano Beach, FL
Terrible business practice. I have 2, or I guess I should say HAD 2 accounts with them. Both in good standing. 1 was paid off a few months ago. I get a letter in my email stating they have closed my account due to my credit being bad. Say what now? My credit is actually BETTER than it was when I got both of their accounts some time ago. So there goes an available credit decrease on my credit report because although I am a good customer of THEIRS (and everyone else as I have ZERO late payments on any of my open accounts) they do not care and they decide to close my account with no communication or warning first. Ridiculous! I will be closing the other account I have through Synchrony ASAP and will use my Capital One or Chase Freedom when I need to charge something. I will never again open an account at any store, retailer, etc. that uses Synchrony. After reading all of these reviews, maybe these places will get the picture and stop using them to grant credit. Wish I had read all of these first!
2 years ago
JC Houston, TX
I unfortunately have to use a credit line from Synchrony Bank because I had to get my car fixed. I should have gone to Firestone Automotive instead but I followed the recommendation made by AAA which was to have my car serviced by Christian Automotive. Unfortunately , Christian Automotive only uses Synchrony Bank as their credit line for their customers , so I had to use Synchrony Car Credit to get my car fixed as I did not have the thousands of dollars in cash to pay for fixing my car.
So I tried to pay my bills on time to avoid incurring unnecessary interest and to maintain a good credit score. So I signed up to Synchrony Credit website to make my payments. I did get an account set up. However , when I was putting in my bank information to make a payment , the website keeps giving an error message and kicking me out , which was frustrating. In the end , I had to make a payment through their phone line , BUT they charge $10 for that transaction ! If that is not PREDATORY and SCAMMING - I don't know what is ! This happens all the time ! I already raised this issue with the representative on the phone , asking her to inform someone in the organization to check their website and make to to fix the issue to make payments accessible !
The website is NEVER in working order and I believe that this is DELIBERATE on their part as missing out a payment incurs immediate interest and affects your credit score ! The $10 fee for using the phone to make payments BECAUSE their website is NOT working is also shady ! Synchrony Bank is nothing but a THIEVING , PREDATORY bank that preys on the customers and needs to be put out of business !
2 years ago
Rubyvondoom Riverside, CA
Synchrony bank is absolutely terrible. I have good credit and have paid off 12 k in debt through the past 2 years and through covid. I have been having issues for the past six months related to covid. I was late due to my health issues. I paid off a JCPenny credit card in full, they turned around and closed my account, pretty much telling me "due to my credit history". Yes if you have health issues this may affect some payments. Overall I have great credit and just paid 12k in debt. But by all means because I've had covid issues for the last six months this gives you the right to close my account after I pay the entire balance off. Synchrony is heartless, and horrible! No other company, Chase, Target, Schools First, Citi, Comments, AMEX have done anything like what Synchrony is WELL known to do!!!! Horrible people!
2 years ago
Melissa Bowman Dothan, AL
With my nightmare, I was not getting statements; not paper statements, not e-statements, not text messages when charges were being made on my account. First of all let me say that I VERY seldom ever used my JCPSynchrony Card. The last time I used it was in 2018 and my daughter was with me and accidentally kept the card. She had her own account. I was the SOLE user on the account. On the back of all my cards I write "see ID" and I write a letter that no one is to use my card except me with an identification. I am OCD about my credit. In 2021, it was 820.
Fast forward 6/14/2022, I got a letter from a card that had a $0 balance. The company cancelled my card citing high credit balances on other cards (I always keep balances < 30%) and the fact that I no longer used their card. I checked my Credit Karma and found that JCPSynchrony had absolutely wreaked havoc on my credit! Not only had they allowed my daughter to make random charges on my account when she reached in her wallet and pulled my card instead of hers, but they were not alerting me or sending me statements. I had my account set on AutoPay for $75 for a small balance that was on the account in 2018.
By June of 2022, the balance was at $4400 and my card was defaulting to minimum payment AutoPay, barely paying the interest monthly. They are not able to tell me where my statements are going but I really recommend "USPS Informed Delivery" to everyone. The United States Postal Services takes a picture of everything that is being delivered every day. Now no one can say they sent you something they didn't send. Synchrony is so dishonest!
Here's the next crazy thing. When it was recommended to me by a representative to call Synchrony Corporate, they had NO record of my account. The rep told me that she was able to see all of my other accounts, but not JCP. When I called back to SynchronyJCP, I find out that they had my Social Security number transposed! She said that this could be the reason I am having so many problems with correspondences. Now, when I call back, I can not get through to Corporate! I feel like I am being punked!!!!
2 years ago Edited July 14, 2022
cabs_2022 Charlotte, NC
My ex husband ran up a $6000 debt on a joint Synchrony account. Many phone calls were made to Synchrony Bank and the legal department would not discuss a legal matter and told me to get a lawyer.
I wanted to know what could be done to relieve me of this fraudulent debt from my ex-husband. I know for a fact I can be relieved of the debt from talking with credit relief agencies. But I want to do the work on my own and not have to pay another company to do what I can do on my own. It's a shame you have 5 accounts with Synchrony Bank, a perfect credit history with the bank, and they refuse to accommodate their consumer's needs when I have been the victim of a fraudulent transaction.
2 years ago
Jeff Burton Zion, IL
The bank has very good savings/CD rates but the customer service is horrible. You have to double check everything. I had a manager tell me I could close a CD and receive 7 days penalty to get a higher rate. They took a 365 day penalty of over $2,000 from my account without saying a word. If you have another financial institution with similar rates, use them.
2 years ago
Eric Moralez Houston, TX
Synchrony should be banned from giving lines of credit. They seem to be partnered with most of the big retailers, and that’s a problem. My wife and I have had accounts with them suddenly get reductions in credit limits to the lowest possible amount they can and recently we had one just out of nowhere get closed completely. All of our accounts have always been in good standing, with on time payments, and yet they don’t care because they punish their good customers. Every single time it’s the same BS excuse that they apologize and their system just randomly evaluates accounts. An account with them will only hurt your credit score in the long run, so stay away from them, if you can.
2 years ago
jan a dillman Saint Joseph, MO
I had a Synchrony Bank card and was a victim of fraud. Someone had purchased over $300.00 worth of items that I did not order. This occurred in December, 2021. I immediately called to report the fraud and it took forever to reach a human to report this to. They told me that they would resolve this problem within 30 days. During the last seven months, I have received a multitude of phone calls telling me to pay my bill. I have received statements and texts. I have been harassed for seven months by this awful company. I called again last week and was on the phone for over an hour. I repeated my story for the umpteenth time and still could not get anyone to help me. I am furious and know that this is not the end of this problem for me.
2 years ago
Tim Wiltse Kalamazoo, MI
I recently cancelled my Synchrony credit card due to their poor customer service. My Sam's Club annual membership was charged directly to this card unbeknownst to me. I did not receive a billing or an email notifying me of any amount owed by me. So I finally got a late notice with my $100 annual membership charge and a Synchrony's $31 late fee added.
I stopped at the customer service counter at Sam's Club to tell them I was unpleased with Synchrony Bank and would like to cancel my Credit Card account. They told me I would have to call Synchrony Bank Customer Service. So I called them from Sam's Club and after listening to what seemed like 15 minutes of computer generated announcements and department selections I was informed that if I wanted to "TALK" to a real live person that there is an additional "$10.00 FEE!!!" . After paying my membership over the phone I cancelled my account with this "STINKING BANK!!". I hate to say it but I think Synchrony Bank is just a part of the Sam Walton, Walmart, Sam's Club multi-billion dollar conglomerate!
2 years ago
Darryl Redfield Redondo Beach, CA
It took me several years to catch on to Synchrony, because I used to carry just one Visa or M/C and my ATM card. But more recently I lost several relatives and a large chunk of change to my older sister, so it's been less spending and more working around here.
Over the past year, in this household, one credit card was shut down because it was paid off. ??? Another refused to get involved in by-mail store return to a business that uses Synchrony and my niece lost three hundred dollars she couldn't afford. Worst recently? I had a Care Credit card for pet care only. I used the card and paid on it, over a period of months. I finally paid it off and held onto it because things haven't been great and one of my pets had cancer. After the pet had gone through four surgeries and recovered well, she suddenly got worse. I was alone with her in a carrier in the car in the middle of the night and no one would see her unless I showed money up front (not unusual since Covid began). She died yowling in the front seat because once I managed to get ahold of my regular vet, he let me know my Care Credit card was closed. I called, and sure enough, I paid off that d*mned Synchrony card, the bank shut it down. There are so many options to Synchrony! My family has gone through all of their accounts of every kind and we've closed everything related to Synchrony. If for some reason you're forced to go with Synchrony Bank for anything, make sure you have other accounts, in good standing, available at home and when you're out in public. Synchrony should be put out of business and if I were younger I'd get to work on it.
2 years ago
