Name: Milgard
Rating: 4.9

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Patty Babcock

Applied for replacement of 1, Style Line Vinyl Window, pane of glass, on line. Original application didn't "transfer over" & was requested to recreate via email 9 days later. Appt was made over a month later. Tech was here max of 30 min & replaced pane from outside free of charge. Wore booties in house, which was appreciated. Didn't leave an acknowledgement of completed work so I kept emails. Milgard stands by their products!

5 years ago

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Russell Pennelly Fremont, CA

I didn't remember having a lifetime warranty until I had a new window installed in a wall that had no previous window. I asked the installer to look at an occluded window in another room to see if he would be able to replace it. He pointed out that Milgard has a lifetime warranty and that I should call their service center. I did, they responded quickly and now I have a brand new glass pane. Thank you Milgard. Could not have been easier. Customer service rates all the stars I can give.

5 years ago

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Dan Marysville, WA

Problem: screw holding latch stripped. Reason: screw threaded into vinyl only, not into spacer bar (spacer bar moves when trying to drill or insert screw). Fix: Hold spacer bar in place while drilling small pilot hole for screw (I held it through one of the alignment holes with a dental probe). Screw will then thread into spacer bar. Customer service phone call was very helpful! She offered to have a service rep. come out if I didn't think I could do the repair myself... and it would be covered by the warranty even though the windows are 12 years old!

5 years ago

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John Vanderford

Milgard's lifetime warranty is amazingly well supported. Almost 10 years after replacement installation of all our home windows, we had a window in a high space develop a fogging issue. Two technicians arrived and in a very professional manner and short time, replaced the window and did a complete clean up of the minor disruption for the work. We will always use Milgad for all our homes.

5 years ago

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Galen Holden Mercer Island, WA

This is a company that has been around for many many years. I know vinyl window companies come and go, but Millguard has a proven track record in my book. What good is a guarantee if they aren’t around anymore when you have a failure. Yes, nobody wants that, but it can happen. What makes a great company? One that takes care of your problems, no questions asked. We just had to have two very large windows replaced. Yea, it took about a month to get it done, but they performed as promised, our windows are fixed, lifetime guarantee means just that!! Thanks Millguard!

5 years ago

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Michael Holliday Gilbert, AZ

After waiting a month for a warranty replacement window to be fabricated, I was told my window was lost, and next available opportunity to replace it was another month out! The service agent on the phone was very patient when I lost my temper, as I was NOT happy. Subsequently, my window was found, and I was rescheduled within a couple days, not an additional month. The installers showed up right on time, were cheerful, polished professionals, and done in no time (and this was roughly a 5 ft x 5 ft window). My thanks for a job well done.

5 years ago

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Thomas Emmerson College Place, WA

We have lived in and owmed this home since 2001. We love our Milgard windows. One has developed a haze and I saw a service truck in our area and I had the person (from Missoula) come verify and measure. He told me I would also call the main office which I did. I also emailed his measurements. Everybody was super, efficient and helpful. Today, the installer from 99336 Tri-Cities came and replaced the window. Wonderful experience and they stand behind their product. Honest company. I will definitely use them again.

5 years ago

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Robert Garrison Santa Cruz, CA

On May 23, 2018, Mr. Jose S. came to our home to investigate a door handle that had misfunctioned several times. Very quickly he identified the problem and made the necessary modifications. The door now works perfectly. We are very impressed by his skills, his understanding of Milgard products, his courtesy, and his lively personality that served to lessen our anxieties (we are nervous senior citizens!).

5 years ago

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Paul Pacifica, CA

I am very happy with the final results of the warranty work. I had 3 windows who's seals had failed. The replacements happened over the course of 6 months. There was a mistake measuring one of the units and another unit was broken they day of the install. These delays were frustrating. However, the guys who came to the house were polite, professional, clean and apologetic. The lead time for the replacements was frustrating, as was the time to get on the calendar for install. In other words, everything took much longer than it should of because of a couple of mistakes, but the results are great and everyone was friendly along the way.

5 years ago

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Dave Falk Bellingham, WA

I'm an architect that often specifies Milgard windows. A house I bought had Milgard single hung vinyl windows. One of the seals on a lower sash failed. Milgard has a lifetime warranty for the original owner. Since I was not the original owner, it was warrantied for 10 years. The leaking sash was just out of warranty. I was very happy that Milgard's customer service department stepped up and sent replacement glass- impressive support of your product!

6 years ago

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Hannah Pleasant Grove, UT

My dad built the house he and my mom are now living in, and the Milgard windows he chose are really nice. They are of solid construction and just look high-end (I know, up until recently I thought once you've seen one window you've seen them all, but that's not true!). I know he had to have some communication with customer service for certain things and he was pleased with their help. The lifetime warranty is also a HUGE plus!

6 years ago

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Tony Whetstine Federal Way, WA

Fantastic product with a warranty that is second to none! The service and installation was magnificent. On time and on budget, clean and professional. From the visit to the showroom until installation was finished, this is the best contracting experience I've had. I've replaced my windows in two homes with Milgard products. If I ever move again, I would use them again if I needed windows!

6 years ago

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twhetst Tacoma, WA

We picked Milgard to help replace our 25 year old aluminum windows to dual pane vinyl. The first thing we noticed was how quiet the house was. Also, we are using the heater much less in the winter time and enjoying a cooler summer. We couldn't be happier with our Milgard windows. They are so easy to use and the Full Lifetime Warranty gives us peace of mind.

6 years ago

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Jim Bennett Portland, OR

Vitaley (sp?) was incredibly friendly and quick with the service. Super great experience with him.

2 months ago

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Alethia Larsen Hood River, OR

Very easy warranty fix. They showed up and hand the two windows replaced in less than 30 minutes. Great service!

3 months ago

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Nancy Mitchell Portland, OR

Irakli was simply wonderful! He efficiently removed and replaced 7 different panes of glass. His 25 years of experience is a real asset!

4 months ago

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Kenneth Yan

Fixed the window issue. But measurement was wrong during the first visit and there was no notification on time of arrival.

5 months ago

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Lisa Gard Hillsboro, OR

The technician who replaced the windows was awesome. He arrived at the appointment time, was friendly, efficient and respectful of our home. Thank you!

7 months ago

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Robert Price Vancouver, WA

The service text arrived early took about 10 minutes to fix the patio sighting door and fixed another window to boot. Thank you very much millguard the guys worked great and finished on time. Thank you again.

8 months ago

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Darrin Mossor Seattle, WA

The Techs were knowledgeable, friendly and helpful. They were in and out and the problem appears to be fixed. They took the time to answer my questions, which I appreciated.

9 months ago

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victor p olson Trout Lake, WA

Milgard is a very good and decent company to do business with I would highly recommend them to anyone Sam the service tech is incredibly through and goes above and beyond Thank you Sam...and Milgard !

9 months ago

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Sticky window issue

I moved to this condo 2 years ago and had trouble with one window. It took all this time of trying to have someone come here to fix it. A short time ago, I was sent a video to watch, on how to fix it myself. That didn't work. It took several more email messages to finally get approved for a technician come to evaluate. I'm upset that it took 2 years before I got help! The technician who came today, was very friendly, professional and quick to solve and fix the issue. So I had to wait such a long time to get help, then a little silicone spray took care of the problem!

10 months ago

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Kevin Y. Eugene, OR

They replaced windows that were under warranty. They were on time for appointment and it didn't take that long for the windows to be installed. The service man was very polite and helpful.

10 months ago

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Alexander Hartwell Portland, OR

Tech came out and did his job is good time. Still cant use windows because they were delivered without screens. QA needs to do a better job making sure the screens are delivered with the windows and fit properly.

10 months ago

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Cindy Ross Portland, OR

The replacement of my window went very smoothly. Everything from contacting Milgard to report the problem to have the window replaced was amazingly fast and easy! Thank you so much for providing excellent customer service!

11 months ago

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bruce webb

respectful service representative. we felt cared for.

1 month ago

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Diane Blair

Jason was our repairman (I think) not good at names. He called and was able to get here early. Organized, pleasant overall terrific job. NO wasted time. I would hope if we ever have any other issues with Milgard that he would be the person to show up. A completely positive experience!

8 months ago

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John Gillingham Seattle, WA

Technician turned up in tme window and performed an efficient repair with newly designed bottom slider. The time to get service scheduled was appalling requiring an outside handyman to perform temporary fix on totally jammed patio door.

1 year ago

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Gilbert Smith

They were friendly and got the job done, which was to replace a window pain that had fogged, after 20 years of service. There was no charge. However there was a 6 month delay in getting to my job. Milgard has new management and I am concerned about commitment to support the warranties.

1 year ago

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Jennifer Ovink Richland, WA

The first replacement window was too large. We had to wait an extra 2 weeks for the correct window. The Milgard customer service person I spoke with first was rude. She seemed suspicious that I was contacting you (through my local Milgard dealer) and required that I show proof of home ownership. I have never had to do that before. The two gentlemen who arrived to replace the window were courteous and efficient. The new window looks great as it is not all fogged up!

1 year ago

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Nikki Orlaineta Medford, OR

Sam did a great job explaining the problem we are experiencing with our window and confirmed that the window itself appears to be working normally. Most likely, our situation is an installation fault and we will be reaching out to our builder to assist with the remedy.

1 year ago

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Stanley Barnwell West Linn, OR

really liMigardke these windows, installed over 30 years ago. There have been a few problems with the springs but easy to fix with DIY guidance from Milgard. Our next home will definitely use Milgard. The tech Don Perreira, very personable and efficient.

1 year ago

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Tim Sommerville Bend, OR

The guys that replaced the picture window we fast and efficient. I'm pleased with their service. The window itself does have a couple minor blemished between the panes. Disappointed in that but overall I will still stick with Milgard.

1 year ago

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Kirsten Meneghello Portland, OR

The technician did an outstanding job. He assessed the situation, figured out the needed repair, and fixed it promptly. Not only did he do that, he went the extra mile and reattached a security sensor for us. Very helpful and friendly!

1 year ago

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Christine Corsini Overland Park, KS

Had a problem with moisture inside the two glass planes. We called Milgard and they dispatched a technician in a reasonable time frame and the glass was expertly replaced. We are the original purchaser of the Milgard windows and have a lifetime warranty so there was no cost to us.

1 year ago

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Kerri McCormick Kalispell, MT

Exceptional service and product. LOVE the lifetime warranty on glass breakage, which we had to use within a month of our windows being installed. Turn-around time for replacement was only two weeks, and the service technician was AWESOME!

1 year ago

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Doug Seaside, OR

The technician was excellent. However, when I originally made the appointment I was told I would receive a phone call one or two days before the appointment to let us know when the technician would come by. I never received a phone call until the day of the appointment when the technician called and said he was on his way. It would have been nice to know beforehand when he was going to be here.

1 year ago

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Anil Shukla Albuquerque, NM

Smooth process of submitting request for replacement under warranty. It took some time to get response with date for the technician to come. He came on time as given, did the job promptly. I like this company and it’s work ethics.

1 year ago

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D Hillman Clarkston, WA

The tech that came and repaired my screens was excellent he gets 5 stars. The waiting time for Milgard to respond to the initial claim was a 40 days and you never responded to the retailer at all. you used to be the best. I have had Milgard windows in three houses and 10 years ago I never waited more than a dya for a response and two to three days for a repair. Need to review your proccess some where you lost a step. Still excellent windows and compared to other brands still one of the best.

1 year ago Edited October 21, 2022

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Carol Ford Eugene, OR

It takes a little while to get an appointment with the service representative Mark, but once you do you’ll be happy. Mark arrived early, which was terrific for us, and took care of two of our windows in less than 30 minutes.

1 year ago

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Mark Nickel Roseburg, OR

Millgard solidly stands behind their products and provides excellent "after the sale" customer service. Who else will replace a 15 year old product with no questions? I couldn't be happier with my purchase of Millgard windows and if I have a need in the future for windows, I will be buying Millgard.

1 year ago

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Charles Nichols Aumsville, OR

Presently, the worst thing about Milgard is the absurdly long lead times and a growing lack of trust in promised delivery dates. Defects are rare with Milgard. When it does happen or, there is a customer created problem, our sales representative, Darren K, always provides excellent support and service to help correct the problem.

1 year ago

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ReputationMatters Boise, ID

It took a very long time for the service request to get through the system and assigned to a technician. Lucky I called every couple weeks because it was those calls that moved the ticket ahead into a service call. They indicated each time and I get that they "are very busy", but only when I called did things seem to move forward, so I'd give low stars for that. But to the contrary, I'd give very high stars for the service call. The technician who came was very profesional through the entire interraction - from scheduling the appointment to final cleanup as he left. He spend several hours diagnosing an issue with the operation of a sliding door lock present apparently since the door was installed many months ago and only 2 months ago discovered when I pulled up slightly on the locked slider and it slid open. I immediately cut a rod to place in the track and secure the door and made a service request. I feel much more secure now knowing that someone cannot lift the slider and circumvent the locking mechanism now that he fixed it. The average of 1 star and 5 stars is 3 stars, which I gave the entire experience with Milgard.

1 year ago

Reply from Milgard

Thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We will review these comments with the service management team so we can make improvements.

Sep. 20th, 2022

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Peter Kilner La Grande, OR

Amazing warranty! One pane was broken, either in transit or in storage. We live in a country area, so Milgard sent technicians from Tricities, 3 hours away, to replace this one pane. It is great to know that they value their customers’ satisfaction so highly.

1 year ago

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Dave Shuford Kennewick, WA

The service team replaced the rollers and track for our sliding glass door quickly and efficiently. The door works much better now. The only issue was that two of the guys refused to wear masks when coming into our house and remained outside while the third tech came inside to do the work. Milgard may wish to remind their technicians that when coming to someone's home, they need to be sensitive to their concerns.

1 year ago

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Tominroseburg Grants Pass, OR

Milgard always stands by their products. The replacement of the failed window was seamless, and the technician was professional, personable, and very quick. We always recommend Milgard to anyone who is thinking about new windows.

1 year ago

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Karen Sims-Bundy West Linn, OR

I had forgot about the appointment so he called me. I apologized and since he was still in the area he came back to install the window. A very pleasant, friendly and professional person even though I had most likely interrupted his regular schedule for the day.

1 year ago

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Thomas Wilde Frankfurt am Main, HE

Arrived a bit early, which was fine with me. Very courteous, professional, and did an excellent job. On our new construction we only have been using Milgard and I installed these windows on my personal home 19 years ago. Their lifetime warranty for the original owner is a nice plus.

1 year ago

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Stormi Oshun Belgrade, MT

The representative I dealt with was very professional, helpful, and an excellent communicator. He was able to answer all of my questions in a manner that was respectful and complete. He took extra time to find an old invoice from a previous repair he did at my house - repair which was done well and quickly.

2 years ago

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Ray Taylor Bend, OR

The service person, Jedd, was very efficient . He removed the defective double pane window and installed a new one in less than 15 minutes. No fuss, no muss. Thanks to him and to Milgard for standing behind their great windows!

2 years ago