Milgard

Great fast service! Everything was done cleanly and professionally!

The warranty service/replacement was done professionally in shorter than expected time.

Milgard is the best company ever! Love them for ease of service and great customer service!

Always a great experience with Milgard folks from calling with an issue to the great installers at the house!

Their customer service was excellent! Everything went smoothly. Stan, the technician was timely, friendly and efficient. Now our window looks new.

The guys showed up early in the expected time range, came in, took care of the problem, and were gone in no time! Perfect!!!

Windows are nice looking, strong, hold up well on the Bayfront! Customer service excellent. Workmen professional, efficient, and polite.

The guys were polite and got right to work. They did a great job and took very little time to complete. Very happy with the service.

Fast, experienced and professional. Quickly identified the problem and fixed it. Couldn't have been happier with the service...once it actually got scheduled.

3 P’s… very important in our book. Prompt, professional and polite. Very knowledgeable and answered several questions my husband had about several windows on our prow.

Millard backed their warranty on their windows with prompt efficient service. Team that replaced window was efficient and very nice. Great experience.

Rocky came and extremely efficiently, courteously and skillfully fixed our two Milgard windows so they, like the rest of our Milgard within our house, are now perfect.

Representative on the phone was courteous and provided a rapid solution to my question regarding replacement weep hole covers. Very much appreciated!

Good customer service. Must wait too long for service after service request. Must be short handed. Overall, very good service from a very good service representative

Great company to work with and an outstanding warranty on their windows. Installer was actually 30 minutes early for appointment and was very efficient.

On time. Professional and pleasant to speak to. Very fast job but you could tell they cared about safety. You can be very proud of this 2 man crew! Thank you Milgard!!

The technician wasn't able to resolve the issue since it was something the previous owner did, but he showed me how to remove the pane, and what needs to be done. He was very nice.

The service was provided during the scheduled appointment time, and was completed in a professional manner. The service technicians were professional and friendly.

The communication was responsive and quick. The people who arrived to service our window were timely, friendly and helpful . All was greatly appreciated.

They are very helpful when I have a problem. The service technician is always very professional, friendly and considerate to keep from bringing any dirt into the house.

technician was able to come earlier than scheduled for my appt. Completed the job in 20 minutes. Replaced the screens and locked the windows. Great job.

Easy to set up over the phone. Scheduled technician in just a few days. Guy showed up on time and had the door adjusted to my satisfaction and did it quickly.

WELL IT WAS MORE BAD THAN GOOD..THE FIELD REP HAD TO COME OUT HERE 4 DIFFERENT TIMES TO FINALLY GET THE SCREENS ISSUE RESOLVED WHEN IN THE FIRST CASE IT SHOULD NOT HAVE EVER BEEN AN ISSUE IF THEY SCREENS WERE BUILT CORRECTLY FROM THE FACTORY

While the appointment making system is pretty iffy, the service staff are excellent in arriving on time, calling when near the house, and getting things done right. The lifetime warranty is worth its weight in gold.

Fast and friendly warranty coverage has made me a Milgard fan and loyal customer! It really does make a huge difference and you just dont find it much anymore.

Best service call experience I've ever had. Rudy O was friendly, knowledgeable and very efficient. He identified the issue immediately and had it fixed with 10 minutes.

Very pleased with the service provided to resolve the issue. Men were personal and professional and did a thorough job and explained the process of worked being performed.

I bought 10 windows through an installer. The installer did fantastic work, but the windows were flawed from the start. One had a big blob of glue on it. One had scratches on the coating all around the edges. One had bubbled up trim. One was missing spring clips on the screen. Four of them had the incorrect opening mechanism for the casement windows. The French doors had screens on either side which fit the openings, but the latching pins did not align with the holes. That was only the start of the problems. Milgard took care of the scratched window pronto. That was easy. All the other problems took months of coming and going. The service techs (all of whom were nice and seemed to care) took care of one problem at a time. Milgard claims the glue wasn't their problem, even though it came that way from the factory. When they replaced the casement opening mechanism, the windows then jammed in the open position. Multiple service visits followed before it became obvious that Milgard had accepted an order for incompatible window size and window opening mechanisms. Not only did they accept the order, but they built the windows and delivered them, but not with the mechanisms ordered. The bubbled trim took 3 visits to repair, because each tech would note the problem, but six weeks later when the next tech showed up, they did not have the proper materials to fix the problem. By the way, it always takes 6 weeks between service visits. Milgard has no idea how to speed up their process, even if it has been over a year since the windows were ordered (as were ours) and they still are not correct. The screens for the windows next to the French doors were finally corrected when our installer gave up on Milgard and hired a local screen service to custom build screens to fit the holes in the frame. That was one year into the game. Apparently Milgard put the holes for the latch pins in the wrong position, so when the screens were made by their outside supplier, they always had the pins in the "wrong" location relative to the holes in the door frame. They never did get it right. Milgard kept claiming that they had spoken to us and arranged a service call (there were dozens) when they had never contacted us. Maybe they were calling the wrong number?? It finally came to the point where my wife was so disgusted with Milgard, that she would hang up the phone on them if they called her, so all the dealings had to go through me. I'm not thrilled with them, but someone has to babysit them through their problems. Meanwhile, my wife tells everyone not to buy from Milgard. Nothing but a headache. Amazingly enough, the windows seem to be well built and perform well. Nevertheless, it has been about a year and a half now, and the final problems are not resolved. It is not likely that we will ever buy anything from Milgard again.

Every single person from scheduler to installer was professional and easy to work with. Friendly tech took care of our issues and kept the work areas clean . I will recommend Milgard to anyone who need windows.

The repairman was vary professional . He asked me if there was anything else I needed help with. He did a good job replacing a bad window in a short period of time.

It took 6 months to finally get my windows replaced. I got my appointment cancelled 3 times on the day of the potential installment. I am not a happy camper! On the better side of things you have a wonderful technician Glen who has been the tech that I have worked with the most. He's great. Very knowledgeable and courteous and a pleasure to have in my home.

The two agents (one was Nick) where professional and personable. Did a great job in a timely manner. Excellent Service in the replacement of the window.

The windows were installed by the contractor 10/2017 during a full kitchen remodel. About April 2018 the crank arm separated from the casement window. It took until September to get a technician to come fix it. It took 2 min Intial request for service started in May 2018. Months went by and early August a great guy from sales came out to do face time and make a service recovery He I credit with getting a quicker turn around for an appointement Lastly. I received an email 2 days before the appointment that tells me the tech will be there between 0800 and 10am. I received a call the night before Saying he’d be there at 230-430pm WTF. Your systems are broke. It’s time to shut it down and. Revamp from the bottom up. Or maybe the TOP needs to leave