Name: Milgard
Rating: 4.9

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Janet Sheppard Camarillo, CA

It took three trips to get my broken window replaced. First time, I gave person the measurements and told her that it was the MOVING part of the window. The technician showed up with stationary part. Had to wait several weeks, and then the technician showed up with the wrong window again. This time it was his measurements and the person who entered the order, entered it wrong. Had to wait another two weeks, finally the right window. This order originated in June. It was completed September 27. The technicians were very professional and patient. The people taking the orders need to input orders correctly! I'm sure Milgard lost a lot of money preparing the wrong size windows! Not to mention, the customer waiting months to get a broken window replaced!

5 years ago

Reply from Milgard

Hi Janet - I'm so sorry to hear about the trouble you went through to get your warranty service. We are always trying to make improvements to our processes. I will be sure to share this with the service team in your area. Thank you for taking the time to let us know.

Oct. 1st, 2018

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Susan Mares Fullerton, CA

I have a window that was not closing properly (crank window). I contacted Customer Service; I had the id number from the window, and an appointment was made for a service representative to look at the window. He assessed the problem and fixed it. He was professional and friendly and knew how to fix the problem.

5 years ago

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Mary Beth Makic Arvada, CO

Working with Milgard to replace windows that had become foggy was easy, efficient, and timely. The service individual on the phone reviewed the process in detail patiently answering my numerous questions; The service person installing the windows as professional, efficient, timely, and polite. I was very pleased with the service.

5 years ago

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Jon christoffersen Shaw Island, WA

We had a window installation in which the local installer had been sold, and their records destroyed. Our Milgard customer service representative was responsive, located the file information, and followed up with new installer. It was such a pleasure dealing with a thoughtful human. Milgard rocks! Jon Christoffersen

5 years ago

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Nick LaBrasca West Dundee, IL

Prompt and efficient service. My initial contact was immediately responded to with a local contact to replace my patio door and a window. Submitting the paid invoice also was immediately acknowledged. Customer service is top notch !

5 years ago

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JANICE SZUMOWSKI Coronado, CA

I have had two service calls in the last couple of months. Both were handled efficiently and professionally. I was very happy with both service calls that were warranty related and pleased that Milgard stands behind their products.

5 years ago

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Sandra Wood Helendale, CA

If Milgard has the type of window you are looking for you would be crazy to buy from anyone else. We have had 4 windows that were installed almost 20 years. They did not look right and had Milgard look at them. Without any question they were replaced immediately. The service department was great. Fast and professional.

5 years ago

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Paul Hesser Lake Zurich, IL

My home is 14 years old and I have had over the last several years some window seal failures in my home, each time Milgard replaced the windows at no cost to me under their Warranty. I am very pleased with Milgard and their support staff for the speed and courtesy shown!

5 years ago

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Philip Robinson Rancho Palos Verdes, CA

I appreciate that Milgard has stood behind its windows with its lifetime guarantee. Milgard personnel have always been helpful and polite in scheduling the replacement of two of my windows. The technical personnel who performed the replacement were skilled and professional. My thanks to everyone at Milgard for their fine service.

5 years ago

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Steven Unglaub Ladera Ranch, CA

Called in March, sent photos and explained how many windows were in need of re-painting. Waited months for someone to come out and repair. Paint repair company started job, but then said it was many more windows then they were told. Waited another month for a Milgard inspector who was very nice and authorized repairs, but only on windows peeling even though all will need done at some point. Waited another couple months and only after I called again did a new painting company come out. They did a outstanding job, but I have already noticed more windows are starting to peel. Everyone was nice and professional but this took way too long. 7 months

5 years ago

Reply from Milgard

Hi Steven - I apologize for the delays you experienced with your warranty service. It sounds like there was also a miscommunication issue. We really appreciate you taking the time to tell us what happened so we can improve our processes.

Sep. 26th, 2018

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John Redondo Beach, CA

Needed support for a part that broke on my sliding glass door. Emailed support and received a response in 2 days. After an email exchange to clarify problem, I received a follow up call to verify the fix. Customer service representative sent me the replacement part and a spare for free. Amazing. Just hooked a customer for life. Thank you!

5 years ago

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Louise Brown Sherwood, OR

It’s wonderful that Milguard gives a lifetime warranty on their windows as long as the original owner occupies the home. After eighteen years three of our windows had problems with opening upward. I went online and told Milguard of the situation , giving pertinent info, and a repairman came out and fixed the windows in no time at no charge. The only negative aspect was that it took about one and a half months before the service could be done.

5 years ago

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Glen Moore Seattle, WA

I have several installations of Milgard windows, both aluminum framed and fiberglass framed. I also have one of their French doors. I have taken advantage of their product and service guarantee a couple of times, and their response and product delivery was great.

5 years ago

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Steven Bainbridge Island, WA

I bought a condo 17 years ago. It came with Milgard windows with a lifetime guarantee. Recently one of the sliding glass doors failed - Jeremy from Milgard came up to Seattle and replaced the door for free. And the glass in the door is newer/nicer than the previous glass. The whole process was no hassle. I'm very impressed.

5 years ago

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Karen Majors San Jose, CA

Excellent customer service! Excellent lifetime warranty! I had a window that is 18 years old and the seal between the double panes broke causing the window to look hazy and etched. I called customer service and they replace the entire window for free. Highly recommend Milgard.

5 years ago

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MARK W SMITH Portland, OR

Our Milgard representative called to tell us where he was and exactly the time he would arrive. He replaced my window in less than 10 minutes. Very professional and extremely courteous. I buy Milgard windows for the lifetime warranty and the incredible customer service that comes with it.

5 years ago

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Dave Dunnell Brighton, CO

First, hats off to Milgard for backing up their warrantee with no questions asked. The springs in some of our double hung windows had problems, and they quickly replaced all of them. The technician was on schedule, courteous, and very professional & skilled. I'm glad I have Milgard!

5 years ago

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Brenda Randle Lemoore, CA

Wow the life time warranty is wonderful to have. It makes the cost of the windows so worth it! They stand behind the warranty and the customer service rep that called was kind and helpful. They got the replacements in and it was a quick and efficient installation job.

5 years ago

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Tom Franklin Portland, OR

Once I got the appointment made it went very smooth. The representative made it here in the first 10 minutes of the 2 hour window. He was very quick, efficient, polite and professional. Recommend Milgard all of the time already, but will do so with even more fervor doing forward.

5 years ago

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Robert Hoover San Marcos, CA

Thank you for your excellent response to our request for warrenty covered need's. Your techs were professional at their job and showed their expertise. We will recommend your product's to other's and purchase more in the future when needed.

5 years ago

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RG Vashon, WA

Had issues with our patio door, Milgard sent team out to repair and when it became apparent that a replacement was necessary, proceeded with installing a new panel. Milgard kept us informed of the status, the repair team showed up as scheduled and their work was efficient and tidy.

5 years ago

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Daniel Enz Lyle, WA

From the first inquiry phone call to installation and replacement of the damaged windows Milgard service was outstanding. The installer, Vladimir, was efficient, curious and even took his shoes off before coming into the house.

6 years ago

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B. L. Zephyr Cove, NV

I ordered a patio slider & a window from Lakeside Glass, who does not install. After umpteen contractors and frustration, Lakeside checked the patio slider-it was faulty. For a year now, I have been trying to get the window installed. It is setting on my deck, no trim inside or out on slider. Milgard could not accommodate the tenant's schedule. After a year they showed up today, installed the slider glass-1 panel has a clam shell crack. Omar & assistant were very nice & professional! I will never buy a window or slider again that the window company does not install!! It is a nightmare & I have 4 houses that need new windows as of date. I send emails & called, was put on hold for over 45 minutes several times!! Thank you!

6 years ago

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Robert Smith Tehachapi, CA

My balancers broke on two of our windows. I contacted Milgard Customer Service and they quickly identified the replacement parts needed and sent them out promptly with out question. Received parts and they installed easily. Both windows function better than ever. Thanks again to the Customer Service team, they are top notch.

6 years ago

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Ken Campbell, CA

One word, Lifetime Warrenty, yeah it's two words but....I got your attention. That Lifetime Warrenty is worth every penny you won't be spending on possible repairs or the need to replace a window that has lost its seal. We've had this happen on our southern facing windows due to thermal expansion and Milgard replace them, no questions asked.

6 years ago

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Jane Berton American Canyon, CA

Milgard is very good at their service all the way from the person on the telephone helping us to make an appointment to the gentleman that came and measured to the gentleman that just came and put our new window in, fantastic

6 years ago

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Patricia Grace Roseville, CA

Scheduling staff and on-site personnel were courteous, professional, and extremely helpful. I was very pleased at how easy it was to have the windows repaired and how responsive Milgard was to my request. The lifetime warranty speaks to the quality of your product. Thank you for a great experience!

6 years ago

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Victor Portland, OR

I was of the understanding I had Milgard sliding glass doors and windows, and called to have a window replaced (broken seal). Discovered my windows were not Milgard, however, I was so impressed with the representative who talked with me. This company cares!

6 years ago

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David North Kansas City, MO

Contacted about failure of two windows, did not have the correct serial numbers, but agent (Clayton) was able to find the numbers and set up a appointment to have them replaced. Window techs were on time and performed repairs quickly and cleanly.

6 years ago

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Bob Wiederrich Broomfield, CO

Andy arrived exactly on time at the earliest point of the time range I was given. Old window out, new window in before I knew it! Very clean, professional, courteous and efficient. He also looked at another window with possible welding arc divots and explained why it would not be under warranty. Andy was terrific!! Thanks, Milgard!!

6 years ago

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Ray San Jose, CA

After some issues with the 1st replacement window, not the installs fault, the correct window was installed by 2 very qualified individuals. They both did a great job and were very conscientious . Thanks for the quick and quality support.

6 years ago

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Matthew Gage Portland, OR

Had a 21-year-old window that "failed." Called Customer Service, and they sent someone out to measure for a replacement, no questions asked. About a month later, they came and replaced the window, and it looks great! Always good communication regarding arrival times. I am very pleased with the guarantee and the customer service.

6 years ago

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Bill Pierce Fresno, CA

Early in 2018 I began the process of having 3 window panes replaced under warranty that had the interior film discoloring. The Milgard website is very informative, so I filled out the service request form online and a about 2 months later a visit was scheduled...only not to replace the windows, but to inspect them. (My neighbors had their's replaced in a single visit!) Two months after that 2 were replaced, but the 3rd one was not because the glass was the wrong size. I then found 2 more windows with discoloring and scheduled those for replacement. Another 10 weeks later, they were finally replaced. The service tech, Pilar, was great. The corporate service department was not. While friendly, their communication was never consistent. An email or text message would give me one time, a phone call would give me a different time. This was very frustrating. After this happened 3 times, sorry is not enough. While I like the product & warranty, trying to schedule a service was not a pleasant experience.

6 years ago

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Frank Miller Moorpark, CA

Had Milgard windows installed during a remodel 8 years ago, and one of the casement crank windows was starting to be a little difficult to close. Called Milgard; they made an appointment and they came out and made an adjustment to correct the closing problem. Excellent service Thanks

6 years ago

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Daniel Hall Seattle, WA

We have had 3 windows with Low E coating in which the coating started to come off. If each case, I simply called Milgard Customer Service, provided the window serial numbers, and the windows were replaced under warranty with no questions asked. I am very please with such wonderful customer service.

6 years ago

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Barbara Gorsuch Fremont, CA

The gentleman who serviced my window was absolutely great. He fixed it immediately and was extremely professional, very considerate and expressed all the quality features I would expect from a Millard employee. And I love my Millard windows. I believe they are the best windows manufactured.

6 years ago

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Diane Hughes Oakland, CA

The Lifetime Guarantee is for real. A Milgard slider that was installed 18 years ago developed a vapor leak and was just replaced. It took a while to get it scheduled, but service was first class. They take apart frame and put in new glass

6 years ago

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Glenn Canby, OR

Steve was awesome, as well as all the others that have come to take care of a situation. Steve was on time and fixed the issue. We had Milguard in our last house, and I will have the same in our new home, as soon as we remodel.

6 years ago

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John Upland, CA

Arrived on schedule and resolved problem quickly. Always a pleasure working with your techs. Only complaint is how long it takes to get an appt......weeks and weeks to have a repair made and it was a hassle going that long without a door that would unlock.

6 years ago

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Gretchen McCarthy Seattle, WA

When our renter moved out after three years we found three windows had failed had mold growing between the panes. In mid April we called for replacements and were told the first appointment available was June 5th. A few days later we added a fourth window to the order. On June 5th the installer only had the last window we added. The first three had been cancelled. The next appointment was July 18th and the installer called and said the windows he had were the wrong kind of glass and he would order the right ones. The next appointment was July 31st and Chuck installed two of the three windows. One was the wrong size. He said he would put a rush on it since this had been going on since April. He came again on August 8th and we now have all the windows done. It only took three and a half months and four tries to accomplish replacing four windows. The windows are good quality and we are glad they were under warranty, but the three and a half months has been irritating.

6 years ago

Reply from Milgard

Hi Gretchen - I'm so sorry to hear about the delay in your warranty service. We are always looking for ways to make improvements and I will provide this feedback to our service team. Thank you for taking the time to let us know about this.

Aug. 10th, 2018

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Barbara Griffis Ridgefield, WA

We bought our home 15 years ago and one of our windows in the master bedroom . Since the wondows are guaranteed we emailed and sent a photo with measurements. They set an appt and brought out a new replacement window. It was installed in about half an hour and looks great again. Very pleased with their service!!

6 years ago

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Gary Smith San Jose, CA

Initiated a query about a broken screen door latch. A new latch was delivered but it was the wrong latch. Probably didn't have enough specific details. Nice effort in the attempt to replace the broken connector. Definitely A for effort.

6 years ago

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Louis Boyd Fallbrook, CA

We originally installed our Milgard windows in 2005. We have had 2 minor issues with the windows and both times Milgard has sent technicians out to correct the issues. I would always shop Milgard first and would have a hard time buying any other brand after our great experience with Milgard.

6 years ago

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Mary Rigert Beaverton, OR

The fellows were prepared with ALL the tools necessary to complete the job.....no more...."gotta come back with a longer ladder!" Careful with 'booties' and professionalism! Thank you Milgard! We shall see how the 'winter' weather and the new window work with each other!

6 years ago

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Alan Schaevitz San Rafael, CA

All our windows and sliding doors are Milgard. I wouldn't consider any other manufacturer. Their replacement guarantee is top notch and they are extremely reliable and dependable. Their installers are among the most friendly and courteous in the business and their customer support is excellent.

6 years ago

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Ursula Beaverton, OR

Buying good windows like Milgard in the first place pays off. Should any of them go bad over the years and you still own and live in the home, you order a replacement from Milgard that still has your sizes on file. Within a couple of weeks they will install your window for free and take the old one. Any better service you know of?

6 years ago

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Nancy Terrell Avila Beach, CA

I was impressed at the way they track their windows for warranty purposes. They were able to find out exactly where I purchased mine, from many years ago. What kept it from being 5 stars is that it would have been almost two months to get one of their reps to come see the broken window. That isn't exactly a great warranty. Their only other solution was to send me the parts and have me fix it myself. Fingers crossed that I can do it.

6 years ago

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Allen Roseville, CA

Technician (Tom) was on time, very courteous, appeared totally in control of job, and cleaned up after work was complete. Very impressed. This is second time in 18 years that I have called for a window issue and both times I have been absolutely impressed. Thanks

6 years ago

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Sarah Weston Siering Huntington Beach, CA

Great windows and superb customer service. My window cleaner recently noticed an issue with some windows, so I called Customer Service and was told that the windows would be replaced free of charge. The windows were replaced yesterday, by a very friendly and professional installer. I couldn't be more impressed. Thanks to you all.

6 years ago

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Ray G Suehrstedt Brighton, CO

Great customer service. The repair person was very knowledgeable and installed new rollers on one door, then adjusted the latch and lubricated the rail on both of our patio doors. This was done as a lifetime guarantee with Milgard windows. We will always refer our neighbors to use Milgard to maintain their products. Job well done!

6 years ago