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Milgard

Name: Milgard
Rating: 4.9

4.9

star star star star star

1,199 User Reviews

9.2

Overall Score

Compare

4.9

star star star star star

1,199 User Reviews

9.2

Overall Score

Compare

Average Project Cost: $325 - $1,300

Milgard Windows is a reputable choice for homeowners seeking energy-efficient, affordable, and customizable windows. Their offerings range from vinyl to fiberglass and aluminum, catering to a variety of budgets. Milgard also provides a Full Lifetime Warranty for the original purchaser. However, regional availability and variability in installation quality can be concerns for some buyers. Milgard’s combination of affordability, strong warranty, and customization makes it a strong contender in the window industry.

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star star star star star

Michael Holliday Gilbert, AZ

After waiting a month for a warranty replacement window to be fabricated, I was told my window was lost, and next available opportunity to replace it was another month out! The service agent on the phone was very patient when I lost my temper, as I was NOT happy. Subsequently, my window was found, and I was rescheduled within a couple days, not an additional month. The installers showed up right on time, were cheerful, polished professionals, and done in no time (and this was roughly a 5 ft x 5 ft window). My thanks for a job well done.

6 years ago

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Thomas Emmerson College Place, WA

We have lived in and owmed this home since 2001. We love our Milgard windows. One has developed a haze and I saw a service truck in our area and I had the person (from Missoula) come verify and measure. He told me I would also call the main office which I did. I also emailed his measurements. Everybody was super, efficient and helpful. Today, the installer from 99336 Tri-Cities came and replaced the window. Wonderful experience and they stand behind their product. Honest company. I will definitely use them again.

6 years ago

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Robert Garrison Santa Cruz, CA

On May 23, 2018, Mr. Jose S. came to our home to investigate a door handle that had misfunctioned several times. Very quickly he identified the problem and made the necessary modifications. The door now works perfectly. We are very impressed by his skills, his understanding of Milgard products, his courtesy, and his lively personality that served to lessen our anxieties (we are nervous senior citizens!).

6 years ago

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Paul Pacifica, CA

I am very happy with the final results of the warranty work. I had 3 windows who's seals had failed. The replacements happened over the course of 6 months. There was a mistake measuring one of the units and another unit was broken they day of the install. These delays were frustrating. However, the guys who came to the house were polite, professional, clean and apologetic. The lead time for the replacements was frustrating, as was the time to get on the calendar for install. In other words, everything took much longer than it should of because of a couple of mistakes, but the results are great and everyone was friendly along the way.

6 years ago

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Dave Falk Bellingham, WA

I'm an architect that often specifies Milgard windows. A house I bought had Milgard single hung vinyl windows. One of the seals on a lower sash failed. Milgard has a lifetime warranty for the original owner. Since I was not the original owner, it was warrantied for 10 years. The leaking sash was just out of warranty. I was very happy that Milgard's customer service department stepped up and sent replacement glass- impressive support of your product!

7 years ago

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Hannah Pleasant Grove, UT

My dad built the house he and my mom are now living in, and the Milgard windows he chose are really nice. They are of solid construction and just look high-end (I know, up until recently I thought once you've seen one window you've seen them all, but that's not true!). I know he had to have some communication with customer service for certain things and he was pleased with their help. The lifetime warranty is also a HUGE plus!

7 years ago

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Tony Whetstine Federal Way, WA

Fantastic product with a warranty that is second to none! The service and installation was magnificent. On time and on budget, clean and professional. From the visit to the showroom until installation was finished, this is the best contracting experience I've had. I've replaced my windows in two homes with Milgard products. If I ever move again, I would use them again if I needed windows!

7 years ago

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twhetst Tacoma, WA

We picked Milgard to help replace our 25 year old aluminum windows to dual pane vinyl. The first thing we noticed was how quiet the house was. Also, we are using the heater much less in the winter time and enjoying a cooler summer. We couldn't be happier with our Milgard windows. They are so easy to use and the Full Lifetime Warranty gives us peace of mind.

7 years ago

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Silva

Our doors have held up well, but needed to get help with some door sticking problems.

2 months ago

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Scott Sarber

Guys were professional, answered all my questions, even provided some extras to stop dust coming in other windows not on their list.

4 months ago

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John Plummer

The technician that came to service my warranty issue was on time, friendly, efficient and tidy. Thank you, I'm a happy customer

4 months ago

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George Young

Service person was punctual, very courteous and respectful. BRAVO, CHEERS, HURRAH!!! THESE ARE COMPLIMENTS TO YOU AND YOUR PEOPLE!!!!!!!!!!!!!!!!!!!!!!

6 months ago

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judy mckinney

I purchased my window through a retailer and Milgard continues to maintain the warranty. The service is always without question and with friendly and competent service.

6 months ago

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David Holmes

Technician was very knowledgable and handled issues during the visit. Also spent time explaining the warranty program and helping us better understand the window mechanisms.

7 months ago

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lance jones

Had window that lost its seal after about 10 years. Contacted milgard with order number and within a month or so had it replaced free of charge and with 10 min of work

8 months ago

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Keith K

Service man was on-tme, very courteous, efficient, and competent. Replaced window under warranty in no time in addition to servicing some latches. Hard to find good service these days. We'll done Milgard.

10 months ago

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Michelle Kambich

I received a quick response and set up an appointment. Tom called and was very informative about arrival time. He was efficient in installing the new window and was also very friendly.

11 months ago Edited May 2, 2024

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Jordan B

very friendly installers that came to the house.

1 month ago

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wendy chord

Love our windows and the customer service gal that set it all up was wonderful over and beyond! The 3 gentleman showed up on time, very respectful, double and triple checked by the size. They were fast and great. It was not an easy one to replace. They were great!

1 year ago

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mike mcneal

Excellent service, was here on time, did a great job of replacing warrenteed window. We have owned our house for over 35 years and fortunately there were Milgard windows. Can't say enough about their windows and warrantee. Mike

1 year ago

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Andy Tualatin, OR

You guys went above and beyond what was expected. Not only did you repair my window but you also took the time to get our Milgard slider in better working condition. In a day when good service is all but lost, you guys wowed us. Thank you!

1 year ago

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Claudia Harvey Twin Falls, ID

He was so nice and very professional. It took him a matter of minutes to replace to glass and explained everything to me to understand why this keeps happening. I appreciated him wearing booties in the house too. You have a valued employee in him. Thank you so much!!

1 year ago

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Jody Donker

The windows were identified by the number located between the panes and an appointment for replacement was set. The installers arrived on time and had the job finished in less than an hour. Everyone was professional and courteous.

1 year ago

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Randy Root Santiago, RM

Andy showed up right on time was very supportive of the problem with our two windows. Andy and his helper did a great job with the removal and replacement of the defective windows and were very conscientious of our furniture and window coverings. Great service, I’m very happy with Milgard windows and service!

1 year ago

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James Buchholz Pittsburg, CA

After submitting the warranty claim online, I realized after when the confirmation email was sent, it was listed at our home address and not the job location. It was not easy to get that info changed. After two calls and on hold for extended periods of time, the address was changed and a new service date set. Service tech was prompt and repaired the window fast. Very happy with the service but not happy with the process submitting the claim.

1 year ago

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Natasha Ochs Portland, OR

The service guys who came to install the glass panels on my new double sliding glass doors were friendly and helpful. They did a great job adjusting the doors so they lock properly. They were willing to come back if I need further assistance. It was a great experience and I feel like I will have help if I need it in the future.

1 year ago

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Diane Blair

Jason was our repairman (I think) not good at names. He called and was able to get here early. Organized, pleasant overall terrific job. NO wasted time. I would hope if we ever have any other issues with Milgard that he would be the person to show up. A completely positive experience!

1 year ago

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L Stalheim Vancouver, WA

The online process to request a warranty replacement was easy & efficient. I received approval & installation date in less than 60 days. My window was replaced in less than 20 minutes. Very polite & professional. I was very pleased with the whole process

1 year ago

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Ibrahim Sevindik Beaverton, OR

We had a small issue with our windows not wanting to stay open. They sent a technician out promptly, who was very polite and able to fix it on all 4 windows super quick. I also appreciated he wore booties to help keep the house clean, big plus there.

1 year ago

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cckborg Bozeman, MT

My rating is for the whole process of having two window panes replaced under warranty. I give Norm who came today to replace the windows 5 stars. He was friendly, professional, and provided excellent service. But, it’s get these windows replaced I filled out an impersonal online form, I couldn’t just call my local rep as I had done in the past. Even with the automated form, Norm was sent two extra window panes beyond the two that I requested. On top of that, I was told the windows would be shipped to Bozeman on June 5. I After a month, I tried to find the status on the Milgard website. I had a case number but there seemed to be no way to use it to get any status or review the form. I only just received an automated call a couple of days ago telling me when my appointment was (I had the option of rescheduling). It is a miracle I even picked up the phone since it was an unknown number. Before my rep would call and I would recognize who the call came from. I have had numerous Milgard windows in my house replaced under warranty. This is by far the worst experience I’ve had to get that done. The personal touch is gone and the misordering would not have happened if I had just spoken directly to my rep.

1 year ago

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Stephanie Thomas-Roid Roseburg, OR

I went to the website and filled out all the necessary information. In a week or two I received a phone call that said they would have a service rep out and gave me the date. The service rep was very friendly and knowledgeable. He was in an out in just a few minutes after fixing my window.

1 year ago

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Janet Taylor Portland, OR

My claim was approved in just a few days and the window replaced within two weeks. Crew was prompt and did a beautiful job. We have a high wind and rain location and out of 26 large windows only one had a minor issue. Love Milgard!!!

1 year ago

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Marc Longley Hailey, ID

Excellent service. Tech and Milgard texted or called me days before they were to arrive. Tech called 2 hours before arrival. Outstanding company - labor and product were covered by warranty. Even though they had to drive 2 hours from a big city. I will by this window again.

1 year ago

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drtom Moscow, ID

Alex and Andy were totally professional and very helpful in scheduling the work. We were amazed that Milgard honored their lifetime warranty after 20 years. We would not even think about purchasing any other type windows for our future needs.

1 year ago

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John Gillingham Seattle, WA

Technician turned up in tme window and performed an efficient repair with newly designed bottom slider. The time to get service scheduled was appalling requiring an outside handyman to perform temporary fix on totally jammed patio door.

1 year ago

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Gilbert Smith

They were friendly and got the job done, which was to replace a window pain that had fogged, after 20 years of service. There was no charge. However there was a 6 month delay in getting to my job. Milgard has new management and I am concerned about commitment to support the warranties.

1 year ago

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Jennifer Ovink Richland, WA

The first replacement window was too large. We had to wait an extra 2 weeks for the correct window. The Milgard customer service person I spoke with first was rude. She seemed suspicious that I was contacting you (through my local Milgard dealer) and required that I show proof of home ownership. I have never had to do that before. The two gentlemen who arrived to replace the window were courteous and efficient. The new window looks great as it is not all fogged up!

1 year ago

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Nikki Orlaineta Medford, OR

Sam did a great job explaining the problem we are experiencing with our window and confirmed that the window itself appears to be working normally. Most likely, our situation is an installation fault and we will be reaching out to our builder to assist with the remedy.

2 years ago

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Stanley Barnwell West Linn, OR

really liMigardke these windows, installed over 30 years ago. There have been a few problems with the springs but easy to fix with DIY guidance from Milgard. Our next home will definitely use Milgard. The tech Don Perreira, very personable and efficient.

2 years ago

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Tim Sommerville Bend, OR

The guys that replaced the picture window we fast and efficient. I'm pleased with their service. The window itself does have a couple minor blemished between the panes. Disappointed in that but overall I will still stick with Milgard.

2 years ago

star star star star star

Kirsten Meneghello Portland, OR

The technician did an outstanding job. He assessed the situation, figured out the needed repair, and fixed it promptly. Not only did he do that, he went the extra mile and reattached a security sensor for us. Very helpful and friendly!

2 years ago

star star star star star

Christine Corsini Overland Park, KS

Had a problem with moisture inside the two glass planes. We called Milgard and they dispatched a technician in a reasonable time frame and the glass was expertly replaced. We are the original purchaser of the Milgard windows and have a lifetime warranty so there was no cost to us.

2 years ago

star star star star star

Kerri McCormick Kalispell, MT

Exceptional service and product. LOVE the lifetime warranty on glass breakage, which we had to use within a month of our windows being installed. Turn-around time for replacement was only two weeks, and the service technician was AWESOME!

2 years ago

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Doug Seaside, OR

The technician was excellent. However, when I originally made the appointment I was told I would receive a phone call one or two days before the appointment to let us know when the technician would come by. I never received a phone call until the day of the appointment when the technician called and said he was on his way. It would have been nice to know beforehand when he was going to be here.

2 years ago

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Anil Shukla Albuquerque, NM

Smooth process of submitting request for replacement under warranty. It took some time to get response with date for the technician to come. He came on time as given, did the job promptly. I like this company and it’s work ethics.

2 years ago

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D Hillman Clarkston, WA

The tech that came and repaired my screens was excellent he gets 5 stars. The waiting time for Milgard to respond to the initial claim was a 40 days and you never responded to the retailer at all. you used to be the best. I have had Milgard windows in three houses and 10 years ago I never waited more than a dya for a response and two to three days for a repair. Need to review your proccess some where you lost a step. Still excellent windows and compared to other brands still one of the best.

2 years ago Edited October 21, 2022

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Carol Ford Eugene, OR

It takes a little while to get an appointment with the service representative Mark, but once you do you’ll be happy. Mark arrived early, which was terrific for us, and took care of two of our windows in less than 30 minutes.

2 years ago

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Mark Nickel Roseburg, OR

Millgard solidly stands behind their products and provides excellent "after the sale" customer service. Who else will replace a 15 year old product with no questions? I couldn't be happier with my purchase of Millgard windows and if I have a need in the future for windows, I will be buying Millgard.

2 years ago

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Charles Nichols Aumsville, OR

Presently, the worst thing about Milgard is the absurdly long lead times and a growing lack of trust in promised delivery dates. Defects are rare with Milgard. When it does happen or, there is a customer created problem, our sales representative, Darren K, always provides excellent support and service to help correct the problem.

2 years ago

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ReputationMatters Boise, ID

It took a very long time for the service request to get through the system and assigned to a technician. Lucky I called every couple weeks because it was those calls that moved the ticket ahead into a service call. They indicated each time and I get that they "are very busy", but only when I called did things seem to move forward, so I'd give low stars for that. But to the contrary, I'd give very high stars for the service call. The technician who came was very profesional through the entire interraction - from scheduling the appointment to final cleanup as he left. He spend several hours diagnosing an issue with the operation of a sliding door lock present apparently since the door was installed many months ago and only 2 months ago discovered when I pulled up slightly on the locked slider and it slid open. I immediately cut a rod to place in the track and secure the door and made a service request. I feel much more secure now knowing that someone cannot lift the slider and circumvent the locking mechanism now that he fixed it. The average of 1 star and 5 stars is 3 stars, which I gave the entire experience with Milgard.

2 years ago

Reply from Milgard

Thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We will review these comments with the service management team so we can make improvements.

Sep. 20th, 2022

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