Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans includes Rocket Mortgage®, the fully online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.
The majority of positive Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. However, make sure to browse over Quicken Loans negative reviews as well — Quicken Loans has slightly more complaints compared to other top mortgage lenders.
Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®.
Quicken Loans is known for its online loan application process and its Verified ApprovalSM, which can be as strong as a cash offer.
Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance, including:
The company allows for loan term customization of anywhere from 8 – 30 years with its signature YOURgage loan option, which isn't an option with all mortgage lenders.
Quicken Loans has a loan approval process that allows homebuyers to make an offer quickly and competitively shortly after submitting an application. The steps include:
One aspect of the loan process is the Quicken Loans good-faith deposit, which is the company's way of streamlining the loan process as soon as you begin. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:
We like that Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs.
All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers:
The Quicken Loans website features four helpful calculators:
These tools are also accessible on the Rocket Mortgage® app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.
Another aspect we like about the Quicken Loans website is that it displays today's mortgage rates. Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing.
Quicken Loans equips first-time homebuyers with lots of helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:
Perhaps most importantly, Quicken Loans provides several avenues for borrowers to get in touch with client service representatives for questions relating to the home buying process. The company offers live chat and phone support, including the option to speak to a mortgage banker in Spanish. Bilingual resources indicate that a company is prepared to serve a diverse customer base.
To access account details, each Rocket Mortgage® client can log in with a personalized Rocket Account on the Rocket Mortgage® website or via the Rocket Mortgage® mobile app for Apple and Android devices.
It should be noted that Quicken Loans reserves the right to cancel the RateShieldSM Approval offer at any time and the RateShieldSM Approval is not a commitment to lend applicants money. The Quicken Loans' $1,000 Verified ApprovalSM guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker. If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified ApprovalSM is discontinued.
Borrowers should be aware that they won't qualify for every mortgage type since eligibility depends on minimum credit score, debt-to-income ratio (DTI), and other financial considerations.
Eligibility for the USDA loan, for example, requires a credit score of at least 620, a debt-to-income ratio of 50% or lower, and a household income that doesn't exceed 115% of the area median family income.
While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage®, nor can you finance a mobile or manufactured home.
Quicken Loans reviews are average and a bit all over the place. Out of all the Quicken Loans reviews it only has 5-star reviews form less than half of it's customers, but it doesn't have a majority of negative reviews either. Instead you will find a mix of people who are very satisfied with their experience as well as those who express a lot of complaints.
The most common glowing Quicken Loans reviews mention affordable rates, efficiency, and great . On the other hand, the most common are due to poor communication, organization, and transparency.
Due to the mixed reviews, make sure to read both the 1-star and 5-star Quicken Loans reviews below so that you can have a more complete picture of how the interacts with its customers.
Call our recommended rep over at Quicken Loans below.
Overall we had a very good experience with Quicken loans. They have good competitive interest rates and their customer service was outstanding
I've liked them as of now, I found the device easy and didn't waste my time. Will use again
Quick responses. They have an entire online mortgage app. So, that's a plus. You can do it anytime of day.
I have used Quicken for several loans and refinances over the last few years. They have the easiest home buying process in the business. They are willing to do what it takes to make sure that you know your business is valuable to them.
My lender used quicken loans to view all the papers and setup of the mortgage. It was a great experience and I love the easiness of the website.
Quicken loans is by far the worst mortgage company out there. They promise you the best rates ever but you never get to start with them. After getting all the loan information they need they'll just ask for more and more. By the time you get everything they need they would just pull the plug on the whole loan and back off. Very unprofessional, the company needs to be sued for all the private information they have recieved from customers. Would never trust them for anything Ever again. My advise: Stay Away!!! They will promise you the best rates but If it's too good to be true its definitely not true with this company.
We applied for a house loan in April, it was on a new build, so it was to switch over from construction loan to home loan. We were pre-approved quickly. We sent everything in promptly as required. From the start they kept asking us for the same things over and over. And in July we got a payoff from the bank and then they couldn’t set a closing date because they kept needing the same things over and over and then too much time would pass, and they would need another payoff. Then there were at least 5 more payoff dates, but they wouldn’t set a closing date. “Oh, we need your bank statements again, ETC. Closing costs kept escalating and then suddenly they needed us to have another $6,000 in the bank on top of closing. They kept asking for statements from a 2nd mortgage. We told them from the start there was no second mortgage. Apparently there is no internal communication. Then they said we hadn’t made our house payment. We said again and again we didn’t have a house payment, because the bank was waiting on closing as it was switching from a building loan to a house loan. AND IN FACT, we had already settled that matter BEFORE the closing date was set. So finally, they set a closing date and then AFTER setting a closing date they say, “Oh wait, we got a flag saying you haven’t made your house payment.” The bank loan officer even talked to them and told them we didn’t have one to make yet and were not behind. So then it took them another 2 weeks and then they denied the loan, because they said we were behind on house payments that we didn’t have. This was the worst experience ever. It took 6 MONTHS to get turned down. We had passed a final inspection. There was no communication between people there, so they kept having to ask stuff and ask for stuff over and over. If it weren’t for a guy named David that helped us, we’d still be sitting here waiting. He was very helpful and tried his best, but the underwriters were just horrible. So, when it went beyond David after the denial and on to an appeal, they had the facts of the circumstances and still turned us down. IF I COULD GIVE NO STARS I WOULD! To make a long story short, I know they have some good reviews, but I see a lot of bad ones from people with the same issues. They simply cannot handle anything besides a plain old basic run of the mill loan. They couldn't figure out that we didn't have house payments, that it was a construction loan, and we didn't have a home equity line of credit or a 2nd mortgage. This was an FHA loan, and we were recently told by another loan place you can't get that type for what we were applying for-If you have a building loan and are switching to a home loan, with some other stuff that were particular to our loan circumstance. We suspect that somewhere along the way, after we were months into this someone figured that out (we didn't know it- we're not loan experts) that they weren't supposed to do this kind of loan, and they waited until we hadn't made a house payment to the bank over 60 days, and then used a false flag to deny so no one got into any trouble that works there. You should run the other way if you are getting a loan for anything other than a basic easy transaction.
This BS company calls itself a ROCKET mortgage But is it ROCKET because it crashes on you?? Beware of the BS that this company spews. I started 4 loans with them back in June and my wife's and my credit score was over 700. They promised great rates and a fast close. Well the promised rate was good BUT the close rate.... FORGET IT. They asked for redundant tons of paperwork (which they got almost immediately) and continued to ask for more until they pulled the plug on all my loans!!! Now I have NOTHING from them and they have ALL our financial information and then some. VERY UNPROFESSIONAL AND UNREALIABLE PEOPLE TO WORK WITH. Lesson learned, if it's to good to be true, more than likely it is. Rocket is for the way they crash and deliver NOTHING.
The rates they offered were pretty good. The problem was that they strung me along for 2 months on a refinance. It was a constant give us more information and give repeatedly. After two months, there was no more communication. FYI, I have a 800+ credit rating so it wasn't credit problems, they just dropped the ball. It happened twice about 4 years apart on two different properties. Each time I got handed of several times to new loan managers. I believe there might be a high turnover at this level. Both times, I ended getting serviced in half the time by other companies
Their customer service was unacceptable! My mortgage rep (Manny) failed to return my phone calls in a timely fashion. Two days to return calls is unacceptable. They where slow obtaining the final paperwork from the Title company which caused my closing date to be extended 3 times. My real estate lawyer warned me ahead of time about using Quicken (Rocket Mortgage). When I did get the final Closing Disclosure it had my homeowner's insurance and property taxes going into escrow which I told Manny up front I did not want! When I finally got ahold of him via phone he told me there would be a $500 fee to change the escrow. Why should I pay for his mistake?! I would give this company zero stars if it was an option!!!
Spoke with an agent on the phone and could not even get the company rates to see if they were offering competitive rates. They insist on pulling your credit to talk with you! I have used this company in the past, but will not in the future!
I have not had any trouble or conflicts with this company. They send me a detailed bill every month & if I have any questions I can call and my questions will be answered speedily.
If I could give 0 stars I most certainly would. To begin with, my quicken broker poached me from another mortgage company by offering a lower rate. Of course, she glosses over the fact that this rate is contingent on purchasing points from an even higher rate. My memory isn’t crystal, but she will refer to it solely as a discount or some other attractive language without referring to the higher down payment at the close. I feel as though I've been tricked and now that I’ve realized the situation so close to closing I haven’t a choice. As well, they take eons to process documentation. I have been waiting on a confirmation letter for a week over the deadline and have had to ask the seller to extend my deadline over and over again.
I have an investment property financed through Quicken. They have great customer service and their website is easy to navigate and see my loan details.
Quicken Loans is a great company. They hold the mortgage on one of our investments properties. I love their customer service and how easy it is to navigate their user friendly website. I would recommend them to anyone.
Just about the easiest way to pre-qualify for a home purchase. Fast and simple application process.
My loan officer helped me shop rates and they were the lowest rates with the lowest fees. They had a quick I stand decision and I was able to close in 2 weeks.
The processing of the initial loan was tediously slow, they didn't communicate well or regularly.
Tommy F is horrible! Stopped filling out applications because of him. Didn't answer questions about loan costs then rude and obnoxious! Run from this jerky guy.
Very easy to work. Keeps everything timely.
This is the worst company to do business with e going back-and-forth with all kinds of conditions at the end when time came to close they said everything is fine but all of a sudden they said then your income for the last three months of this year does not match the income for the first three months of the prior year waste of time and patience
Completely wasted my time - and a hard pull on my credit report. I made it completely clear from the first moment on the phone that I was looking for a Home Equity Loan. They instead send me paperwork for a conventional mortgage. That was never discussed and I would have ended the call if it had been. Disgusted.
An absolute disaster. 4 1/2 months of missteps, endless time on hold, ridiculous excuses for missed deadlines and in the end lying about what caused the delays. They totally wasted 150 days of my time then sent me an e mail out of the blue, we will not do your loan as we committed.
L & S
Have been a quicken loans customer for many years. Initial experience - outstanding. Just called to have a late fee waived during COVID 19 - NOT ASKING for Forbearance and was told no - payment was one day late. Said they waived in March - Hello yes that was during the Pandemic. Some people lost their job as a result of this and we experienced an economic hardship in our family. Very disappointed that they could not help a longstanding good customer who has never missed a payment and did not ask for Forbearance. They messed up our closing documents when we refinanced last year - service has gone downhill. For a lousy $43.70, they just lost a customer. Will not use them again.
If there was a zero rating I’d give it. Not only I make more than 190k a year and have no debt this year and last, I also have excellent credit rating. Denied because of low income two years ago. I have enough money in the bank to buy the house outright. How many people can say that. Bad company. Prejudice at work.
They tried to over charge me in a time of need. They wanted $25,000 to do a loan during Covid...Shame on them
Madeline (Maddi) Cohen
Their sales person was tooooo aggressive. did not understand NO.
Horrible experience. Very bureaucratic process. I have refinanced several properties in the past 10 years, but never had such a miserable experience as with Quicken Loans. I'm refinancing 2 properties with Quicken Loans and 65 days into it and they still have not closed. Let me preface that there are no credit issues and plenty of equity in these properties. They seems to be looking for excuses not to approve loans: A building with 8 units all covered by the same HOA insurance - Quicken Loans says the insurance is not adequate, however, 3 units just closed their refinance app 1 week before me (same HOA). Also, according to Quicken Loans I cannot even purchase my own insurance coverage. - The HOA has to buy it, so I cannot do anything about it. When I asked to speak to the underwriter to get an explanation, they said the underwriter cannot take any calls.
Everything was perfect and very quick. My husband had passed and they were very helpful in helping me refinance
George N Atkinson III
We have refinanced at strategic times as they have good people who call when the interest is low and it will advantageous for us to move on it. The whole process is very smooth with personnel that make it easy for us.
Excellent experience. I like the why they do their mortgages. Just right amount of paper work.
They helped refinanced our home and helped me to understand the prosses better.
They will not disclose rates, yet want their customers to provide way to much information. When you tell them you are not interested a few days later they call again. Pure harassment.
I would not go through quicken loan they are a bad company we was approve for a house and had the appraisal done and wanted us to fix everything and then 2 days before closing they called me up said my loan could not go through I didnt get all the information that they was wanting during the process they led us on for 4 months straight .
Too high closing costs. Always asking for more information and hard to get a hold of after you are into the process.
Very easy to work with. Received quick loan approval and everything was done online
Application process quick and simple. I was given the names and numbers of people who would contacte.
They will LIE to you to get you to apply! Anything to get you to apply, including false pretenses. I received a mailer advertising a Quicken Loans Match or Beat mortgage offer. I was closing with another mortgage company in a week, but went ahead and gave them a call. Having experienced this before, I specifically asked the Loan Officer if the offer applied to Closing Disclosures as well as Loan Estimates. The flyer in the mail did not specify. He confirmed that the offer did apply to Closing Disclosure. After this, I gave permission to pull my credit to see if they could match or beat. They could not, so I was told I qualified for $250 because they couldn't match or beat it. I was then transferred to a different department, submitted all the requested documentation after closing, and was then told that no, the closing disclosure didn't qualify. I appealed, and was told someone would 'research' the situation, after I explained what happened. I asked that, if they couldn't uphold their offer, then I'd like to have the hard credit inquiry removed. This person then went on vacation for 3 days, then called me and told me they had researched it and would not honor the match or beat offer, nor would they remove the hard check because doing so may cause the credit bureaus to revoke their ability to pull credit. When pushed, she further clarified that the only way to remove a hardcheck would be for them to report it as fraud, which she stated was not the case. Despite the false pretenses and lie I was told in order to give my assent to the check. Had they told me upfront that the offer did not apply to Closing Disclosures, LIKE I ASKED, then I would not have consented to then running my credit. I supplied email documentation of the situation as proof but was still told they would do neither of my requests but would undertake necessary internal training regarding my situation so it wouldn't happen again. This is a TERRIBLE company. Their Loan Officers will say anything to get you to apply even under false pretenses, they will not honor their word or offers, they won't fix their mistakes, and they don't care if they're wrong in the situation. Please, reader, use ANY other company but this one!
In my experience, I found Quicken to be a very negative experience. My loan was approved, appraisals done & close date for this Friday 4/17. On 4/15 I receive a call, 2 days before close, from Rich S who informs me that my loan is not going through b/c Quicken will no longer fund jumbos. This is after everything was set up for close. An incredibly bad experience badly handled by management. Lesson learned: Quicken will not honor its commitment.
They were extremely helpful and fast. They have the least amount of paperwork for a mortgage than I have ever seen and it is my 5th one.
The application process was easy and quick. We've had our mortgage for 4 years and have no issues.
Zorba da Geek
They continue to call, trying to get me to refinance even though I continue to tell them to quit calling.
Stay away from QuickenLoan becausr price gouging with over charging the closing cost without informing you in the beginning. The banker made everything looked perfect by manipulating the numbers. He rest assure all the cost after running my score and all of a sudden at the time of signature i figured that he hid $12,000.- cost. Waste of time, no integrity and misleading information. Watch out, go to other lender. This co. Is not trustworthy.
Not pushy. Take great care of Veterans and our family, and take care of a lot of fees. Great rates. They are all very courteous. Excellent communicators. They are the best and won't sell your loan to another company.
I was shopping for an opportunity to refinance...Quicken was one of the companies that I was exploring....the first conversation I had with a Senior Loan Officer who quoted me closing costs of about 4K...for me that was a competitvie number...so I gave them permission to get my credit report and begin the process...then I found the rep to be difficult to reach, hmmm, when he finally called me back this afternoon he told me that he did not good news for me, despite the reported news that Quicken was going to waive the points...he then stated to me that my closing fees would be north of 10,000! I said what? Tell me how that can be when you quoted me 4K and you're waiving the points...his response was....well we have a 1% funding fee of 1% so thats $5K and so on so forth. I said but you quoted me 4K and now you're telling me that your funding fee is $5K? How could you quote me only $4K in our original conversation....obviously he didn't have an answer and the more I pressed the less he could say. WHAT A WATE, WHAT A BAIT AND SWITCH. NEVER AGAIN QUICKEN! 03/18/2020
Fast refi service
Worst company I ever dealt with . Stay away from them . Constantly congratulating you but approval is never forthcoming. I walked away from them on my own . Their rating is a minus 10 .
They are very helpful personable and will help the clients thought any situation
pretty good, but they need to be more up front with the forms and information they need to collect all at the same time, instead of every couple days wanting something else.. It gets to the point of frustration and the thought of pulling the plug on the loan..
I was very disappointed in the service. High pressure to sign the loan