Best Company Guarantee Quicken Loans Logo

Quicken Loans

check_circleVerified

star star star star star_border
452 User Reviews

9.1

Overall Score

LAST UPDATED: December 7th, 2021

Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans originates loans through Rocket Mortgage®, an entirely online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.

report_problem

Attention: Quicken Loans changed its name to Rocket Mortgage.

QuickenLoans.com remains operational, but you will be directed to Rocket Mortgage to apply for a home loan.

Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance. The company is known for its online loan application process, Verified Approval℠, and loan term customization through the YOURgage loan option.

The majority of positive Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. However, make sure to browse over Quicken Loans negative reviews as well — Quicken Loans has slightly more complaints compared to other top mortgage lenders.

Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®

thumb_up

The Good

  • Nationwide Service
  • Online Convenience
  • Streamlined Approval and Loan Process
  • Quicken Loans Good-Faith Deposit
  • PMI Advantage Program
  • Variety of Mortgage Loan Types
  • Financial Calculators
  • Up-to-Date Mortgage Rates
  • Mortgage Education Tools

Nationwide Service

Quicken Loans' mortgage products and services are available in all 50 states.

Online Convenience

Quicken Loans offers a convenient, online application process through Rocket Mortgage. In addition to a streamlined application process that syncs with your bank to give you the most accurate numbers, as well as a quick approval process, Rocket Mortgage offers home search service through its sister company, Rocket Homes®.

In addition, you can quickly search and be put in contact with a mortgage broker near you, if needed.

Streamlined Approval and Loan Process

Quicken Loans has a loan approval process that allows homebuyers to make an offer on a home quickly and competitively after submitting an application.

  • Prequalified Approval — Quicken Loans checks your credit. Based on that information, the company gives you and your real estate agent a prequalified approval letter showing how much you can borrow so you know how much home you can afford.
  • Verified Approval —  A Home Loan Expert checks your credit report history, verifies income and assets, and grants you a Verified Approval Letter within 24 hours of receiving all the required documents. This letter can give you a competitive edge in putting an offer on a house, since you are providing written proof that your finances are secure. If, for whatever reason, you don't close based on the company's review, Quicken Loans will pay you $1,000.
  • RateShield℠ Approval — This guarantee locks your qualifying interest rate for up to 90 days. The RateShieldSM Approval is available for a 30-year fixed-rate conventional loan, an FHA loan, or a VA loan. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win.

It should be noted that Quicken Loans reserves the right to cancel the RateShield Approval offer at any time and the RateShield Approval is not a commitment to lend applicants money.

The Quicken Loans' $1,000 Verified Approval guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker.

If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified Approval is discontinued.

Quicken Loans Good-Faith Deposit

Quicken Loans' mortgage process is enhanced by its deposit program. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:

  • Pulling your credit report (to obtain a credit history from credit union sources)
  • Ordering an appraisal (hiring an independent, unbiased appraiser to determine the value of your home)
  • Processing your loan (reviewing and underwriting documentation, contacting insurance and title companies, and other potential costs to third parties)

Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs.

PMI Advantage Program

If you make a down payment less than 20 percent you will likely be required to pay private mortgage insurance (PMI) - a fee added to your monthly payment, potentially adding hundreds of dollars to your current payment amount. Most people can't afford to pay 20 percent down on a home purchase, so PMI is a common fee that many homeowners pay.

To help you reduce or eliminate your PMI payments, Quicken loans provides options to do so through its PMI Advantage Program. There are two options available:

  • Your interest rate will be raised slightly to cover the cost of PMI
  • Choose to pay your PMI as a one-time payment at closing

While these options don't necessarily remove your responsibility to pay PMI, they can help you reduce your monthly mortgage payment and save you money in the long run.

Variety of Mortgage Loan Types

All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers the following loan types:

  • Fixed-Rate Mortgage Loan — The monthly payment on these loans won't change. The interest rate stays the same for the life of the loan, so the payment only changes if taxes or insurance premiums do. These loans are available in terms from 8 to 30 years through Quicken Loans' exclusive YOURgage product. The benefit of a fixed-rate loan is predictability over the long term.
  • Adjustable-Rate Mortgage (ARM) Loan — These loans offer a lower rate at the start of the term. The most popular options have either a 5-, 7-, or 10-year initial fixed-rate period. ARMs are a good option if you plan to sell your house or refinance before the initial fixed-rate period ends, although the homebuyer is qualified by considering the highest the payment could ever go, to make sure they can always afford the payment. There is also a limit to how much the interest rate can change each time it adjusts.
  • FHA Loan — The Federal Housing Administration backs loans with a down payment as low as 3.5%, and homebuyers can often roll closing costs into the loan. Borrowers who have lower credit scores or have experienced financial difficulties can often qualify for FHA-backed loans. And if you already have an FHA loan, you can refinance for a lower interest rate with FHA Streamline.
  • VA Loan — VA stands for the Department of Veterans Affairs. Veterans, service members, and spouses can qualify for VA loans with a lower credit score and more debt compared to that of conventional loans. Most don't require an origination fee or down payment, and they often have lower interest rates. In addition to new purchase VA loans, Quicken Loans offers VA Streamline refinances and VA cash-out refinances.
  • Jumbo Loan — These products offer loans between $453,101 and $3 million, whereas conventional mortgages have a lower loan limit.

Financial Calculators

The Quicken Loans website features four helpful calculators:

  • Mortgage Calculator — Calculate monthly mortgage payments on the calculator based on today's rates
  • Affordability Calculator — Calculate how much home you can afford based on your income and debt
  • Amortization Calculator — See how your loan breaks down over time and how you can save money on interest by making extra payments
  • Refinance Calculator — Calculate your new monthly mortgage payment if you refinance

These tools are also accessible on the Rocket Mortgage app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.

Up-to-Date Mortgage Rates

The Quicken Loans website displays daily updated mortgage rates, as well as a trend graph, displaying rate trends from as little as one week up to one year.

Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing.

Mortgage Education Tools

Quicken Loans equips first-time homebuyers with many helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:

  • Preparing to buy a home
  • Exploring mortgage options
  • Getting approved
  • Working with an agent
  • Finding a home
  • How to make an offer
  • Preparing to close
  • Closing on your home
  • Managing your mortgage

Visit Site

thumb_down

The Bad

  • No USDA Loans
  • No Construction Loans
  • No Home Equity Lines of Credit (HELOCs)
  • Quicken Loans Reviews

No USDA Loans

While Quicken Loans does offer a wide variety of mortgage loan options, including government-backed FHA and VA loans, it does not offer USDA loans. 

A USDA loan is made available by the U.S. Department of Agriculture, and is a zero down payment mortgage option for those interested in purchasing a rural property. In addition, USDA loans may accept lower credit scores than conventional mortgage loans.

No Construction Loans

While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage, nor can you finance a mobile or manufactured home.

No Home Equity Lines of Credit (HELOCs)

Quicken Loans does not offer a Home Equity Line of Credit (HELOC) option, a secured form of credit through which a lender agrees to lend a certain amount secured by a borrower's home equity. 

HELOCs can be a good way to access extra cash to make home improvements, in turn increasing the value of your home. But, this form of credit can also be hazardous, as it can be easy to access more cash than you're able to pay back at a certain time.

Quicken Loans Reviews

Quicken Loans mortgage reviews are average in comparison to other top lenders, and vary widely in star rating — approximately half of customers award the company 5 stars, while the other half awards it only 1 star.

The most common glowing Quicken Loans mortgage reviews mention affordable rates, efficiency, and great customer service. On the other hand, the most common Quicken Loans Complaints are due to poor communication, organization, and transparency.

Due to the mixed reviews, make sure to read both the 1-star and 5-star Quicken Loans reviews below so that you can have a more complete picture of how the company interacts with its customers.

gavel

The Bottom Line

Quicken Loans is a widely known mortgage lender, providing a quick and easy application and approval process through its online Rocket Mortgage product. With entirely online services you may get to closing faster, but you can also speak and work with a Quicken Loans Home Loan Expert if you would prefer.

In addition to its Rocket Mortgage product, Quicken Loans offers many services and products to assist you throughout each phase of the mortgage process, such as the following:

  • YOURgage loan option — Customize your fixed loan term with the option to choose a term from 8 to 30 months.
  • Verified Approval — Part of the Rocket Mortgage® approval process that assures you have the money to buy your home by verifying your credit, income and assets. You will then be provided with a Verified Approval letter which can be shown to a home seller, giving you a competitive edge compared to other buyers because you can demonstrate that your finances are secure.
  • RateShield Approval — Part of the Rocket Mortgage® approval process that locks your qualifying interest rate up to 90 days.
  • Rocket Homes — A service provided to help you locate real-estate listings of interest near you.
    These products and services can provide you with greater peace of mind in today's competitive market.

Quicken Loans customer reviews scores are slightly above average with 3.5 out of 5 stars in all of our sentiment criteria. The majority of customers are pleased with their Quicken Loans experience, awarding the company 5 stars overall, but, on the other hand, a large portion of customers express dissatisfaction in their experience with the company.

Positive Quicken Loans reviews most often mention:

  • Reliable customer service
  • Quick and easy mortgage process
  • Competitive rates

Negative Quicken Loans reviews most often mention:

  • Poor communication
  • Lack of company transparency

We recommend taking time to read both positive and negative reviews to see if Quicken Loans would be the best choice for you.

There are lots of online lenders out there, but Quicken Loans has the online mortgage application and digital mortgage management system down to a science. And as far as user convenience goes, Quicken Loans is hard to beat with its completely-online mortgage application process.

First-time and experienced buyers alike can shop for mortgages, know their loan's status 24/7, manage their mortgage, and set their own time and place for closing from the comfort of home and the convenience of a phone or computer.

1Based on Quicken Loans data in comparison to public data records.

For J.D. Power award information, visit JDPower.com.

Quicken Loans Inc.; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Quicken Loans Inc., 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Licensed Mortgage Banker – NYS Banking Dept.; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at Quicken Loans below.

1-(888) 902-0383
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

Star Rating

4.0

star star star star star_border

452 Reviews

Review Breakdown

5 grade

65%

4 grade

6%

3 grade

6%

2 grade

4%

1 grade

19%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star_border star_border

Tony Martinsville, IN

Refi to take cash out to pay off high interest debts. The part I didn't care for (which is still in progress ) is paying the debts off. Rocket mailed pre addressed checks to me instead of sending the payoffs directly to my debt holders. This burnt up several days which were very important to my time window. In doing so time elapsed with mailing the checks twice. Once from Rocket second by me to my debtors. This has caused me to have to pay the high interest another month. The consultant at Rocket thought it wasn't a big deal that my credit wouldn't be affected unless I was 30 days late or more. This is true but being late costs money in the tune of $40.00 to $60.00 per account on top of the payment/interest due. Yes the whole process went smooth and I am at this moment happy I did this refi, lets hope I still feel this way in 6 months or a year from now.

17 hours ago

check_circle

Review Source

star star star star star

Aliana Medina Los Angeles, CA

My experience with Quicken loans has been amazing! Mike R was our lender and he was so attentive and answered all my questions as a first time home buyer! We met all deadlines, we couldn’t have asked for a better experience

1 day ago

check_circle

Review Source

star star star star star

kenyatte charley

Nick K is the man!! He single handedly took care of any questions or concerns no matter the time and was always courteous regardless of the situation. He definitely made my experience a pleasurable one.

1 week ago

check_circle

Review Source

star star star star star

Sandra M. Metcalf The Villages, FL

I had numerous conversations with several staff members, particularly because smartphone use could have led to better info. Several inaccuracies were conveyed that required clarification by my order final contact. Cory was just terrific.

4 weeks ago

check_circle

Review Source

star star star star star

Beverly Paul Ross Bulverde, TX

My loan officer Riley R did a great job of working with me to identify the best loan term and rate available for me. He was extremely responsive and attentive to any questions I had. The end to end process was very smooth, and I was able to close on my loan more quickly than anticipated. My satisfaction with my experience was primarily due to the service I received from Riley.

1 month ago

check_circle

Review Source

star star star star star

Tammy Massey Eastpointe, MI

It started out kind of stressful, but as time went on the agents that were involved answered all of our questions. And keep great communication with our realtor.

1 week ago

star star star star star

kerri sherwood Maricopa, AZ

I was wary at first but the entire process and experience was top notch. Everything flowed smoothly. I loved the checklists and the dashboard so I could keep track of where we were at in the process and ask any questions along the way.

1 month ago

check_circle

Review Source

star star star star star

Jill Camburako Lenexa, KS

The process was so easy, and the availability of working with you on the weekend was great because we did not have to take off of work to get the loan process started. Everyone we communicated with very knowledgeable, kind, and professional. Thank you.

1 month ago

star star star star star

Janice Deignan Durham, NC

From the very beginning it was a pleasure doing business with rocket mortgage. My first contact Kyle explained everything and never pressured me but guided me through the entire process he was without a doubt the reason I went with rocket. Each step after went exactly as explained. I would highly recommend rocket They were a pleasure to deal with

2 months ago

check_circle

Review Source

star star star star star

six6econds Athens, AL

This was not my first home refi but it was certainly the quickest and smoothest. At every phase communication was excellent. I always felt connected and well cared for. The handful of agents that I interacted with were all very nice and helpful, and they always knew the details of my situation already. I never had to explain anything. They also kept me informed along the way of each little thing they were doing. I always knew where things stood which took a lot of stress out the whole situation. It was a very good experience and I highly recommend Quicken Loans

2 months ago

star star star star star

Daniel Mejia Covington, GA

Nathan was great. Very helpful and professional. He is a great representation of your company. He went above and beyond. Ms lisa was great. She answered all of questions and put our minds at ease. Ms Breona was great also. The whole process was very easy and not stressful at all. Thank you for all of your help with closing on time with no problems.

2 months ago

check_circle

Review Source

star star star star star

Diana Leopold Deltona, FL

Everything went pretty smooth. I had a few issues but Drew took care of it. He was right on it. I would definitely recommend them.

1 week ago

star star star star star

TommyD Camp Hill, PA

Everything went without a hitch. Everyone I interacted with was professional, courteous and competent. Bravo to all that I dealt with. I couldn’t be more impressed.

4 weeks ago

check_circle

Review Source

star star star star star_border

Linda Zubiate Anaheim, CA

The last time we refi'd it was so fast and simple and this time it seemed like I had to submit everything more than once and it took a long time to get closed. Although I like the online access to everything sometime you want to speak to a person but the person I was continually reffered to did not have any information for me. This time was not as easy as I expected it to be.

2 months ago

check_circle

Review Source

star star star star star_border

Wyndham Whynot Charlotte, NC

Steve M was extremely helpful and enjoyed working with him. I think the only problem we had with the whole process was the appraiser . Due to him dragging his feet for so long it put us over the 90 day mark which meant that we had to have the exterminator come back out .. They told us you never want them to come out this time of year as there will always be moisture under the home due to the air conditioner.. So going from where there was nothing wrong to moisture and carpenter bees we had to pay an extra $800.00 plus wait several weeks before they could come out. However the loan is complete and we appreciate your patience . Thank you for everything

3 months ago

check_circle

Review Source

star star star star star

Marsha Barsh Allen, TX

Mariana was very responsive to all my needs. She was friendly but also professional.

5 days ago

check_circle

Review Source

star star star star star

Jane James Myrtle Beach, SC

Our refi was so easy. Everything was explained very carefully and help was given when I needed it. Thanks so much.

1 week ago

check_circle

Review Source

star star star star_border star_border

G Anniston, AL

More payment hassle than I liked but the lending was adequate the service ho hum and the friendliness was here and there as far as the payments they were a little bit higher than I would've liked just an o.k. experience

1 week ago

check_circle

Review Source

star star star star_border star_border

Kelley Caudell Forest Grove, OR

It has been good so far. I wish they had gotten current figures for the loan consolidation on my credit cards. I was able to receive a discount on my closing costs and it has helped with paying my bills completely off. I really appreciate all their hard work and now I get to enjoy life a little more worry free.

1 month ago

star star star star star

Bob G Milford, CT

Amazing job from beginning to closing. Very professional & knowledgeable. The representative I dealt with RYAN Z was excellent to deal with. Thank you Rocket Mortgage! Bob G

1 month ago

star star_border star_border star_border star_border

Matthew Long Sharpsburg, GA

Terrible. Delayed our closing because they didn't get all the paperwork done in time. They kept asking for more paperwork and our closing was delayed then we had to pay for storage units, extra moving expenses, hotels, etc. And they said they would cover this and then didn't. I will never use them again. They also delayed another friend of mine by doing the same thing. Then when we called to discuss reimbursement which they promised they had our address wrong, kind of concerning considering we pay them over $1400 a month and they can't even record the correct address, yet they have no problem sending a bill in the mail each month. Terrible organization all around.

1 month ago

check_circle

Review Source

star star star star star

Kevin Labruyere Durham, NC

Was a great experience working with Rocket from start to finish. They actually helped me get some credit issues from my passed get cleared up by showing me what I needed to do. It was an easy refinance.

2 months ago

check_circle

Review Source

star star star star star

Rebecca M Tilley Charlotte, NC

This company makes what could be difficult, an easy experience refinancing our loans! WE have used them three times and are very impressed in their efficiency! Thanks for working with us on our loans!

1 month ago

check_circle

Review Source

star star star star star_border

hazey rock Tulsa, OK

From start to finish the entire experience was smooth, friendly, and accommodating. Until the loan was closed that is. I tried to call in after the loan closed with a question, and for the first time, there was no personalized service. Just a generic message that put me on hold, and after five minutes told me that call volumes were too high and I needed to call back later or leave a message. I did leave a message and no one called me back:) Would be five stars if it were not for the icing on the cake melting off.

3 months ago

check_circle

Review Source

star star star star star

brien siemantel Los Angeles, CA

Previously Quicken loans was unsuccessful at refinancing my home. I had lost all interest. A cold call later with an amazing representative Hanaa T, started a less than 3 week process to completion. Hanaa truly made the process flawless.

3 months ago

star star star star star

Daniel Torres Tehachapi, CA

Excellent experience and professional customer service across the board. The process was seamless. We felt confident and well prepared, everything was explained throughly. Online access and support streamlines the process and allows for a faster and smoother experience.

3 months ago

check_circle

Review Source

star star star star star

Stephen G Zajac Lake Jackson, TX

Everything was handled over the phone and computer accept closing. Closing was the only face to face and no surprises which is testament to the mortgage preparation before closing. Mario is truly wonderful. Very knowledgeable, Customer centric, and a pure pleasure to work with.

3 months ago

check_circle

Review Source

star star star star star

Claire Durham, NC

So professional from the beginning with Demetrius right on through to closing. You have this down to a science. I interviewed 3 companies including my then current mortgage company and asked for the lowest fee, lowest payment on a 30 year note. All three of you knew I was shopping the others as well. You won! After I chose you the other. 2 companies kept calling me and asking if they could match or beat your quote. I told them I had been transparent and wanted their best and final offer up front. If they wanted my business they should have listened to me.

4 months ago

check_circle

Review Source

star star star star star

tracey williams Waterbury, CT

I was pleasantly surprised how well it went after reading other reviews. Everything went smoothly and fairly quickly. From initial phone call from Joe L, right to the end I never had any problems. If I had any questions or neded help with a request , I would call Joe and he usually always answered his phone. If he was not available to take the call he always called right back. Anyone else I had to speak with was always very pleasant and helpful.

4 months ago

star star star star star

m j zschiedrichjr Raleigh, NC

I have never been associated with a more professional group of people that dedicate their efforts to serving its customers like those of Rocket Mortgage/Quicken Loans . It was a real pleasure dealing with this company and I highly recommend them to anyone who needs fast, efficient, and honest service... Thanks for the entire experience Maggie & Milton J. Zschiedrich, Jr.

5 months ago

check_circle

Review Source

star star star star star

E Jester Baltimore, MD

Quicken Loans which is now Rocket Mortgage provided excellent customer service on my closing and processing of the loan. Actually, the process was easy considering I had done it with NFCU i was aware of what to expect. However, having the convenience of conducting the closing in my dining room was spectacular. I couldnt believe we were going to do it there but we are in a pandemic. The interest rate of 2.78% was very feasible to manage and my monthly payment was bearable. I thank Rocket Mortgage for the servicing of my mortgage and the ability to breath freer month to month. Thank you.

3 months ago

check_circle

Review Source

star star star star star

Heidi Dieck Binghamton, NY

It was fast, easy to do and convenient I would recommend to anyone who wants convenient and friendly service.

3 weeks ago

star star star star star

Glenn Conyers, GA

Process was made simple and timely electronically. Communication by text or email was clear and precise.

4 weeks ago

check_circle

Review Source

star star star star star

Danny P Ankeny Hopkinsville, KY

The communication by the Rocket team was great! And the easy to use of the web site made the process very smooth and professional.

1 month ago

star star star star star

Jay V The Bronx, NY

As a first time home buyer, Mr. Guy L and his team helped me through everything. They’re very helpful and experienced. Thank you Rocket Mortgage!

1 month ago

check_circle

Review Source

star star star star star

Heather Colon New York, NY

It was the quickest, easiest experience I have ever had with a mortgage application and closing. Very professional, user friendly and efficient

1 month ago

star star star star star

Sharay Graves Detroit, MI

The company provided excellent services to meet my needs and wants. Great and effective communication was always given to me.

1 month ago

check_circle

Review Source

star star star star star

Mitch Travis Castle Rock, CO

The fact that the company contacted me to save me money and interest is a major plus. If there is one thing that I think is a bit high, it is the closing costs.

2 months ago

star star star star star

Claire Cifarelli Bethlehem, PA

The process was seamless start to finish. Andrew V. was knowledgeable, professional and extremely helpful. He was available to answer all my questions. I highly recommend with 5 stars.

3 months ago

star star star star star

Laura Wallace Chicago, IL

I absolutely love this company. After reaching out to 2 other lenders for a cash out refi I was told no and was very discouraged. From the first phone call with Rocket, they made me feel special and did amazing work to get my refinance done and I couldn’t be happier. Thank you!!

4 months ago

star star star star star

Pearline Edgar-Burkette Ashburn, VA

I was contacted by Quicken as a follow-up to offer assistance with the use of equity desires to improve or use funds, we discussed my interest in-home repairs. The processing was very timely, each representative I spoke with handled my concerns with respect, knowledge, and patience. I am happy with the results of the refinance.

4 months ago

star star star star star

Keith L West

My experience with Quicken was very good throughout the entire process. I was always informed step by step therefore no surprises. The staff members were professional and courteous. My total process was completed in about 2 weeks which I feel is amazing considering we are dealing with a pandemic.

5 months ago

star star star star star

Olivia Rosas Walnut Creek, CA

Very knowledgeable and on top of the process was so easy, I never thought that a process like that will be so easy, specially in the situation we are experiencing and all the process was done remotely. Really recommend your company do doughs

5 months ago

star star star star star

tooshoat7 Louisville, KY

I had a great experience. Nicole G was extremely helpful. She was able to answer questions that I had and made sure I clearly understood the process of refinancing my mortgage. The process was great and simple by doing everything electronically. The closing was simple. I am happy with my decision of going with Quicken Loans.

5 months ago

star star star star star

Pamela Keenan East Syracuse, NY

From my first contact with Quicken Loans through closing, the process was smooth and effortless. They answered all of my questions in a timely manner and the closing was scheduled at a time and place convenient to me. They were professional from start to finish.

5 months ago

star star star star star

Rosemary Cypert Sherman, TX

The application process was quick and easy. We received a call within hours of filling out the application. Your representative was very courteous and informative. He was concerned about our needs to refinance. He was knowledgeable about your company and it's products.

5 months ago

star star star star star

Vicki H. Melbourne, FL

It was a very quick process and so easy I couldn’t believe it.

1 week ago

check_circle

Review Source

star star star star star_border

Lisa C Smyrna, DE

Overall, Quicken was a really good mortgage company. They were extremely quick with closing (about 4 weeks) and they were really good with keeping updated. My only problem was when we were purchasing our home in Delaware, we were given conflicting information regarding purchasing after retirement and it caused us to lose our dream home. In the end, it helped us to purchase in cash; now, we have no mortgage- maybe that wasn't such a bad conflict. As a warning, I'd say, "confirm in writing and we'll in advance with Quicken."

3 months ago

star star star star star

Chris VonEper Aurora, IL

The end to end process was very efficient and professional. In particular the amount of automated processing of the loan documentation was the best I've experienced in over 5 separate refi's. Our representative was extremely communicative and was available often over the weekend for quick question or update. I'll definitely use Quicken Loans again for mortgages and refi's. Great job!!!

7 months ago

star star star star star

Tina Artesia, NM

I loved that a Quicken rep contacted me to inform me of the lower interest rate on my mortgage. I would have never made an inquiry. Carlos made my refinance super easy - ensuring no "out of pocket" expenses for me. The whole process was painless. I was able to pay off my two biggest debts, and I will still be able to pay off my house in 15 years.

8 months ago