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Quicken Loans

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6.9

Overall Score

LAST UPDATED: July 25th, 2023

Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans originates loans through Rocket Mortgage®, an entirely online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.

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Attention: Quicken Loans changed its name to Rocket Mortgage.

QuickenLoans.com remains operational, but you will be directed to Rocket Mortgage to apply for a home loan.

Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance. The company is known for its online loan application process, Verified Approval℠, and loan term customization through the YOURgage loan option.

The majority of positive Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. However, make sure to browse over Quicken Loans negative reviews as well — Quicken Loans has slightly more complaints compared to other top mortgage lenders.

Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®. 

Top Ranked Companies

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The Good

  • Nationwide Service
  • Online Convenience
  • Streamlined Approval and Loan Process
  • Quicken Loans Good-Faith Deposit
  • PMI Advantage Program
  • Variety of Mortgage Loan Types
  • Financial Calculators
  • Up-to-Date Mortgage Rates
  • Mortgage Education Tools

Nationwide Service

Quicken Loans' mortgage products and services are available in all 50 states.

Online Convenience

Quicken Loans offers a convenient, online application process through Rocket Mortgage. In addition to a streamlined application process that syncs with your bank to give you the most accurate numbers, as well as a quick approval process, Rocket Mortgage offers home search service through its sister company, Rocket Homes®.

In addition, you can quickly search and be put in contact with a mortgage broker near you, if needed.

Streamlined Approval and Loan Process

Quicken Loans has a loan approval process that allows homebuyers to make an offer on a home quickly and competitively after submitting an application.

  • Prequalified Approval — Quicken Loans checks your credit. Based on that information, the company gives you and your real estate agent a prequalified approval letter showing how much you can borrow so you know how much home you can afford.
  • Verified Approval —  A Home Loan Expert checks your credit report history, verifies income and assets, and grants you a Verified Approval Letter within 24 hours of receiving all the required documents. This letter can give you a competitive edge in putting an offer on a house, since you are providing written proof that your finances are secure. If, for whatever reason, you don't close based on the company's review, Quicken Loans will pay you $1,000.
  • RateShield℠ Approval — This guarantee locks your qualifying interest rate for up to 90 days. The RateShieldSM Approval is available for a 30-year fixed-rate conventional loan, an FHA loan, or a VA loan. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win.

It should be noted that Quicken Loans reserves the right to cancel the RateShield Approval offer at any time and the RateShield Approval is not a commitment to lend applicants money.

The Quicken Loans' $1,000 Verified Approval guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker.

If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified Approval is discontinued.

Quicken Loans Good-Faith Deposit

Quicken Loans' mortgage process is enhanced by its deposit program. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:

  • Pulling your credit report (to obtain a credit history from credit union sources)
  • Ordering an appraisal (hiring an independent, unbiased appraiser to determine the value of your home)
  • Processing your loan (reviewing and underwriting documentation, contacting insurance and title companies, and other potential costs to third parties)

Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs.

PMI Advantage Program

If you make a down payment less than 20 percent you will likely be required to pay private mortgage insurance (PMI) - a fee added to your monthly payment, potentially adding hundreds of dollars to your current payment amount. Most people can't afford to pay 20 percent down on a home purchase, so PMI is a common fee that many homeowners pay.

To help you reduce or eliminate your PMI payments, Quicken loans provides options to do so through its PMI Advantage Program. There are two options available:

  • Your interest rate will be raised slightly to cover the cost of PMI
  • Choose to pay your PMI as a one-time payment at closing

While these options don't necessarily remove your responsibility to pay PMI, they can help you reduce your monthly mortgage payment and save you money in the long run.

Variety of Mortgage Loan Types

All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers the following loan types:

  • Fixed-Rate Mortgage Loan — The monthly payment on these loans won't change. The interest rate stays the same for the life of the loan, so the payment only changes if taxes or insurance premiums do. These loans are available in terms from 8 to 30 years through Quicken Loans' exclusive YOURgage product. The benefit of a fixed-rate loan is predictability over the long term.
  • Adjustable-Rate Mortgage (ARM) Loan — These loans offer a lower rate at the start of the term. The most popular options have either a 5-, 7-, or 10-year initial fixed-rate period. ARMs are a good option if you plan to sell your house or refinance before the initial fixed-rate period ends, although the homebuyer is qualified by considering the highest the payment could ever go, to make sure they can always afford the payment. There is also a limit to how much the interest rate can change each time it adjusts.
  • FHA Loan — The Federal Housing Administration backs loans with a down payment as low as 3.5%, and homebuyers can often roll closing costs into the loan. Borrowers who have lower credit scores or have experienced financial difficulties can often qualify for FHA-backed loans. And if you already have an FHA loan, you can refinance for a lower interest rate with FHA Streamline.
  • VA Loan — VA stands for the Department of Veterans Affairs. Veterans, service members, and spouses can qualify for VA loans with a lower credit score and more debt compared to that of conventional loans. Most don't require an origination fee or down payment, and they often have lower interest rates. In addition to new purchase VA loans, Quicken Loans offers VA Streamline refinances and VA cash-out refinances.
  • Jumbo Loan — These products offer loans between $453,101 and $3 million, whereas conventional mortgages have a lower loan limit.

Financial Calculators

The Quicken Loans website features four helpful calculators:

  • Mortgage Calculator — Calculate monthly mortgage payments on the calculator based on today's rates
  • Affordability Calculator — Calculate how much home you can afford based on your income and debt
  • Amortization Calculator — See how your loan breaks down over time and how you can save money on interest by making extra payments
  • Refinance Calculator — Calculate your new monthly mortgage payment if you refinance

These tools are also accessible on the Rocket Mortgage app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.

Up-to-Date Mortgage Rates

The Quicken Loans website displays daily updated mortgage rates, as well as a trend graph, displaying rate trends from as little as one week up to one year.

Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing.

Mortgage Education Tools

Quicken Loans equips first-time homebuyers with many helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:

  • Preparing to buy a home
  • Exploring mortgage options
  • Getting approved
  • Working with an agent
  • Finding a home
  • How to make an offer
  • Preparing to close
  • Closing on your home
  • Managing your mortgage
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The Bad

  • No USDA Loans
  • No Construction Loans
  • No Home Equity Lines of Credit (HELOCs)
  • Quicken Loans Reviews

No USDA Loans

While Quicken Loans does offer a wide variety of mortgage loan options, including government-backed FHA and VA loans, it does not offer USDA loans. 

A USDA loan is made available by the U.S. Department of Agriculture, and is a zero down payment mortgage option for those interested in purchasing a rural property. In addition, USDA loans may accept lower credit scores than conventional mortgage loans.

No Construction Loans

While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage, nor can you finance a mobile or manufactured home.

No Home Equity Lines of Credit (HELOCs)

Quicken Loans does not offer a Home Equity Line of Credit (HELOC) option, a secured form of credit through which a lender agrees to lend a certain amount secured by a borrower's home equity. 

HELOCs can be a good way to access extra cash to make home improvements, in turn increasing the value of your home. But, this form of credit can also be hazardous, as it can be easy to access more cash than you're able to pay back at a certain time.

Quicken Loans Reviews

Quicken Loans mortgage reviews are average in comparison to other top lenders, and vary widely in star rating — approximately half of customers award the company 5 stars, while the other half awards it only 1 star.

The most common glowing Quicken Loans mortgage reviews mention affordable rates, efficiency, and great customer service. On the other hand, the most common Quicken Loans Complaints are due to poor communication, organization, and transparency.

Due to the mixed reviews, make sure to read both the 1-star and 5-star Quicken Loans reviews below so that you can have a more complete picture of how the company interacts with its customers.

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The Bottom Line

Quicken Loans is a widely known mortgage lender, providing a quick and easy application and approval process through its online Rocket Mortgage product. With entirely online services you may get to closing faster, but you can also speak and work with a Quicken Loans Home Loan Expert if you would prefer.

In addition to its Rocket Mortgage product, Quicken Loans offers many services and products to assist you throughout each phase of the mortgage process, such as the following:

  • YOURgage loan option — Customize your fixed loan term with the option to choose a term from 8 to 30 months.
  • Verified Approval — Part of the Rocket Mortgage® approval process that assures you have the money to buy your home by verifying your credit, income and assets. You will then be provided with a Verified Approval letter which can be shown to a home seller, giving you a competitive edge compared to other buyers because you can demonstrate that your finances are secure.
  • RateShield Approval — Part of the Rocket Mortgage® approval process that locks your qualifying interest rate up to 90 days.
  • Rocket Homes — A service provided to help you locate real-estate listings of interest near you.
    These products and services can provide you with greater peace of mind in today's competitive market.

Quicken Loans customer reviews scores are slightly above average with 3.5 out of 5 stars in all of our sentiment criteria. The majority of customers are pleased with their Quicken Loans experience, awarding the company 5 stars overall, but, on the other hand, a large portion of customers express dissatisfaction in their experience with the company.

Positive Quicken Loans reviews most often mention:

  • Reliable customer service
  • Quick and easy mortgage process
  • Competitive rates

Negative Quicken Loans reviews most often mention:

  • Poor communication
  • Lack of company transparency

We recommend taking time to read both positive and negative reviews to see if Quicken Loans would be the best choice for you.

There are lots of online lenders out there, but Quicken Loans has the online mortgage application and digital mortgage management system down to a science. And as far as user convenience goes, Quicken Loans is hard to beat with its completely-online mortgage application process.

First-time and experienced buyers alike can shop for mortgages, know their loan's status 24/7, manage their mortgage, and set their own time and place for closing from the comfort of home and the convenience of a phone or computer.

1Based on Quicken Loans data in comparison to public data records.

For J.D. Power award information, visit JDPower.com.

Quicken Loans Inc.; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Quicken Loans Inc., 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Licensed Mortgage Banker – NYS Banking Dept.; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company

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Star Rating

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4.1

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609 Reviews

Review Breakdown

5 grade

68%

4 grade

8%

3 grade

6%

2 grade

3%

1 grade

16%

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Gary Walker

This was a very easy mortgage refinance from beginning to closing. Spencer was very professional, friendly, and helpful during the entire time. He would call me periodically and update me on how things were going. He did everything he said he would, and everything during the entire process was just as easy as he promised it would be from the beginning. Your online system of uploading and monitoring the progress of everything is so simple that anyone could use it without issue. Seriously, I've been through several mortgages over my years, and I can say without a doubt that this one was the easiest. I don't usually sing the praises of a financial institution quite so enthusiastically, but this loan experience really was that good.

2 years ago

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Dave Erickson Minneapolis, MN

All an all, everyone I was working with, were very professional, and always seemed to care about my questions or concerns. The only problem I had, was being able to contact my personal loan officer I started with, but others filled in very well. I was very happy how everything was going and went in the process of my home loan. My only disapointment I had, was my not receiving cash in hand we had agreed upon. I had asked for $10k, but was told you could only do $2k. I said that was fine. So I let the contractor he could go ahead and start on my bathroom remodel. Then I discover I was getting nothing ! I tried a couple times to talk with the loan officer I had, but had no luck, others I spoke with said, they would give him the message, and to have him get back to me asap....but that never happened. So I just gave up. But I still will recommend Rocket Mortgage to anyone, because what happened in the end, I think was a misunderstanding, and that happens. We are humans, chuckle. I like to take this time to thank Rocket Mortgage for working with me, in getting everything done, you are all awesome !

2 years ago

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Robert Cunnington Williamsburg, VA

Dylan S. was my Loan rep and he was really on top of my loan through the entire process. The information forwarded to me was always timely and not a bunch of spam inducing links. In spite of the huge volumes that mortgage companies are struggling with, my loan was efficiently handled. It was not done overnight but I never felt like someone was hedging rather than telling me the straight story. One of the best parts was that my appraisal was done via computer without the need for an appraiser to fully inspect my home interior. This saved me some dollars. If you are looking for an inexperienced loan company to under quote your initial rate only to drag your loan out with excuses and then hit you with higher rates and fees later, do not call quicken loans with Quicken loans, wysiwyg (what you see is what you get)

3 years ago

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Christina Bond Cleveland, OH

I contacted Quicken Loans bc I was in the process of refinancing my home to get rid of my PMI payment and to hopefully lower my monthly payment. I was very hesitant and had pre judged Quicken as a greedy, monsterous loan company. I was very wrong. VERY WRONG. I worked with Christopher M and he got me all kinds of numbers and hypotheticals to help figure out what would be best for me financially. He advised me against things that he wouldn't personally do and he recommended what he would do. I was working with another lender as well and Christopher M was open, honest with me about what my most financially beneficial options were. He was incredible. Really. I felt like I was talking to a friend. No lie, no gimmick, I really felt like he was in my corner. I am pleasantly wrong from time to time and this was one of those times. I wish Christopher M the best and am keeping his email for anyone I knwo so that I can refer him and Quicken Loans.

4 years ago

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Doreen Schneckenburger Dexter, NY

I have had a mortgage with Quicken for years and even did a refi at one point. They are a company that keeps track of their clients with an occasional call to see if things are well and if you want to make any changes. A few weeks ago, they called and suggested a refi to save me some money. I agreed (of course!) and we started the process. We had a few missteps this time and things almost fell through, but Quicken doesn’t give up! They assigned someone to help and we worked through it. I had my closing today. A great rate and an easy process in the end. I am happy with the final results.

4 years ago

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JUDY PARSONS Lake Luzerne, NY

Bryan and Anthony from Michigan were wonderful and so helpful through the whole progress. I was amazed at how quickly and easy to apply with Rocket Mortgage. They are skilled and very knowledgeable. They always called back on my messages with questions and concerns that I had and they addressed them. They were so professional and very friendly. I felt like I could trust them from the first phone conversation. Amazing from the beginning.

1 year ago

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Althea Donna Faye Neighbors Norman, OK

THIS WAS THE BES T EXPERIENCE I COULD HAVE HAD! CANDICE K WAS SPECTACULAR!SHE MADE SURE THAT I UNDERSTOOD EVERYTHING THAT WAS GOING ON AND WHEN I HAD QUESTIONS OR RAN INTO PROBLEMS, SHE HELPED ME FIND A WAY! I AM FOREVER GREATFUL FOR HER AND HER CARE! SHE IS AN ASSET TO YOUR COMPANY AND WHAT IT STANDS FOR. PLEASE GIVE HER 10 STARS SHE IS THE BEST!! THANK YOU AGAIN !!

1 year ago

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Deanna Greco Murphy, NC

From the first contact to the final closing everyone from Rocket Mortgage has been professional, polite, helpful and very fast with the individual service they provided. Even the chat representative answered all of my questions quickly and correctly. The email correspondence kept me up to date and informed. The dashboard was very helpful. I definitely recommend Rocket!

1 year ago

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Wendel Hamrick Jacksonville, AR

Our experience with Rocket was more than anticipated. Everything they said they could and would do went as expected. Communication with all departments was superb especially in a time that customer service is mediocre at best. They were all friendly and informative. Very timely and efficient in all phases. I would definitely Recommend Rocket Mortgage and hope to use them in the future.

1 year ago

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Victoria Corprew Richmond, VA

This was the easiest process I have ever experienced! From the initial consultant who contacted me when I wasn’t even thinking about a refinance. (He was very conversational and not pushy at all!) To the closing agent who was very pleasant and respectful of my time restrictions. To setting up my account on the website! Everything has been top-notch, seemless and customer friendly! Thank you for a great experience!!!

2 years ago

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Leighann Lubbock Houston, TX

Awesome! If I had to pick one word on our experience it would be AWESOME! From the first contact everyone was professional and knowledgeable. Mike was great at explaining our options. He gave us great guidance all along the way. He was knowledgeable and very personable. I was extremely shocked and impressed with how smoothly and quickly the process went. Start to finish! We will highly recommend Quicken Loans/Rocket Mortgage too anyone in need of a purchase or refi on their home!

2 years ago

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Laura Haas Depew, NY

I was hesitant to contact Rocket Mortgage. I saw an ad on multiple websites. I decided to talk to someone about refinancing our home. We received a call from Doc B. He was personable, honest, intelligent, straight forward, easy to work with. The best part about having him as our mortgage contact was that he was available for all questions throughout the whole process. I even had a question after our closing. I have told others about our great experience and have recommended the company to a few family members and friends.

2 years ago

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Richard Miller Harrah, OK

From the first day I contacted rocket mortgage until I closed on my mortgage, every step of the way was pleasurable. The speed at which things got done, and the professional manner in the way the entire process went was very impressive and comforting. I never had the feeling that this was a bad idea. Every question was answered. Thank you all for your efforts! You made my experience remarkable! Thank you, Respectfully... Richard Miller

2 years ago

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G O'Neil Staten Island, NY

As I do not buy houses on a regular basis, I have nothing to compare my experience to Rocket Mortgage. Except that it has been painless and stress free. Alyson P and her team have been nothing but professional, experienced, patient, and kind. I would see no reason to use another mortgage lender. I will recommend Rocket Mortgage to anyone seeking a mortgage lender.

2 years ago

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Becky White Ferguson Houston, TX

How do I love thee? Let me count the ways .... haha, but seriously ... I love that Quicken loans calls me and tells me that I can get a better rate. I love that I can handle everything thru my app or online (except for the closing and I'm okay with that). I love that my loan is serviced in the U.S., I love that I don't EVER have to speak with a foreign call center, I love that EVERY SINGLE PERSON has been polite, friendly, and helpful.

2 years ago

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Beverly Paul Ross Bulverde, TX

My loan officer Riley R did a great job of working with me to identify the best loan term and rate available for me. He was extremely responsive and attentive to any questions I had. The end to end process was very smooth, and I was able to close on my loan more quickly than anticipated. My satisfaction with my experience was primarily due to the service I received from Riley.

2 years ago

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Janice Deignan Durham, NC

From the very beginning it was a pleasure doing business with rocket mortgage. My first contact Kyle explained everything and never pressured me but guided me through the entire process he was without a doubt the reason I went with rocket. Each step after went exactly as explained. I would highly recommend rocket They were a pleasure to deal with

2 years ago

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six6econds Athens, AL

This was not my first home refi but it was certainly the quickest and smoothest. At every phase communication was excellent. I always felt connected and well cared for. The handful of agents that I interacted with were all very nice and helpful, and they always knew the details of my situation already. I never had to explain anything. They also kept me informed along the way of each little thing they were doing. I always knew where things stood which took a lot of stress out the whole situation. It was a very good experience and I highly recommend Quicken Loans

2 years ago

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Daniel Mejia Covington, GA

Nathan was great. Very helpful and professional. He is a great representation of your company. He went above and beyond. Ms lisa was great. She answered all of questions and put our minds at ease. Ms Breona was great also. The whole process was very easy and not stressful at all. Thank you for all of your help with closing on time with no problems.

2 years ago Edited September 14, 2021

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Wyndham Whynot Charlotte, NC

Steve M was extremely helpful and enjoyed working with him. I think the only problem we had with the whole process was the appraiser . Due to him dragging his feet for so long it put us over the 90 day mark which meant that we had to have the exterminator come back out .. They told us you never want them to come out this time of year as there will always be moisture under the home due to the air conditioner.. So going from where there was nothing wrong to moisture and carpenter bees we had to pay an extra $800.00 plus wait several weeks before they could come out. However the loan is complete and we appreciate your patience . Thank you for everything

2 years ago

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Claire Durham, NC

So professional from the beginning with Demetrius right on through to closing. You have this down to a science. I interviewed 3 companies including my then current mortgage company and asked for the lowest fee, lowest payment on a 30 year note. All three of you knew I was shopping the others as well. You won! After I chose you the other. 2 companies kept calling me and asking if they could match or beat your quote. I told them I had been transparent and wanted their best and final offer up front. If they wanted my business they should have listened to me.

2 years ago

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tracey williams Waterbury, CT

I was pleasantly surprised how well it went after reading other reviews. Everything went smoothly and fairly quickly. From initial phone call from Joe L, right to the end I never had any problems. If I had any questions or neded help with a request , I would call Joe and he usually always answered his phone. If he was not available to take the call he always called right back. Anyone else I had to speak with was always very pleasant and helpful.

2 years ago

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m j zschiedrichjr Raleigh, NC

I have never been associated with a more professional group of people that dedicate their efforts to serving its customers like those of Rocket Mortgage/Quicken Loans . It was a real pleasure dealing with this company and I highly recommend them to anyone who needs fast, efficient, and honest service... Thanks for the entire experience Maggie & Milton J. Zschiedrich, Jr.

3 years ago

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Chris VonEper Aurora, IL

The end to end process was very efficient and professional. In particular the amount of automated processing of the loan documentation was the best I've experienced in over 5 separate refi's. Our representative was extremely communicative and was available often over the weekend for quick question or update. I'll definitely use Quicken Loans again for mortgages and refi's. Great job!!!

3 years ago

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Tina Artesia, NM

I loved that a Quicken rep contacted me to inform me of the lower interest rate on my mortgage. I would have never made an inquiry. Carlos made my refinance super easy - ensuring no "out of pocket" expenses for me. The whole process was painless. I was able to pay off my two biggest debts, and I will still be able to pay off my house in 15 years.

3 years ago

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Chris C Albuquerque, NM

My experience with Quicken Loans was great. Thanks to the efforts of Clint P who made the process super easy and straight forward from the beginning to the end. He made everything clear and easy to understand by explaining the "bottom line." Getting a home loan or refinancing can be intimidating but with help from people like Clint at Quicken Loans, you can feel confident and informed throughout the entire process.

3 years ago

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Deborah A Hamlin Ocala, FL

I liked the fact that it was so quick and easy, I had to question if it was a legitimate offer and how streamlined the paperwork was. Kevin was great and answered all of my questions without hesitation, he knows what he’s doing!

2 years ago

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R Martinez Austin, TX

I only had one good experience. This was with assistance in setting up digital signature for the closing documents. And this was my second call. The person who answered the phone on the first call was not helpful and her attitude came across as not liking her job. The originator was not prompt with he responses. After the loan was approved and set for closing the responses came in one to two days after sent. Didn’t go above and beyond when asked for hard copies of documents. Response, we are a digital company and do not have access to printing documents. Not customer service oriented. Check to payoff a debt outside of my primary loan was not cut in time. I had to follow up. When I finally received the check, I still had to do the leg work in getting it to the account holder. By this time the payment was late. No apologies and no refund of late charges caused. Unfortunately at this time I will not recommend Rocket Mortgage.

2 years ago

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Natarsha Price Dallas, TX

I like how quick the process is. I like the thoroughness' of the staff. I like how if I am kept on hold, someone updates me on the hold up. And if one day I don't get what I need for some off reason, I can call back the next day and someone will make sure that my issue is resolved.

2 years ago

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StacyM Albuquerque, NM

This time of working with Rocket Mortgage was a little less stellar than previous times. It was a rushed process, I was not well-informed (or rather asked) which account I wanted the payment to come from. I was not asked which credit cards I wanted to use the money to pay off. I was not happy that the checks, written to my creditors, were sent to me to distribute which meant that the amounts on the checks were no longer accurate.

2 years ago

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Bill Georgi Fontana, CA

Overall it was a good experience. There was an issue with UPS and the initial delivery of checks that extended final closing. The team was great including Alex and Lynette and worked to resolve the UPS issue. Amrocks Michelle and Danielle followed through as promised.

2 years ago

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Tony Martinsville, IN

Refi to take cash out to pay off high interest debts. The part I didn't care for (which is still in progress ) is paying the debts off. Rocket mailed pre addressed checks to me instead of sending the payoffs directly to my debt holders. This burnt up several days which were very important to my time window. In doing so time elapsed with mailing the checks twice. Once from Rocket second by me to my debtors. This has caused me to have to pay the high interest another month. The consultant at Rocket thought it wasn't a big deal that my credit wouldn't be affected unless I was 30 days late or more. This is true but being late costs money in the tune of $40.00 to $60.00 per account on top of the payment/interest due. Yes the whole process went smooth and I am at this moment happy I did this refi, lets hope I still feel this way in 6 months or a year from now.

2 years ago

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Aliana Medina Los Angeles, CA

My experience with Quicken loans has been amazing! Mike R was our lender and he was so attentive and answered all my questions as a first time home buyer! We met all deadlines, we couldn’t have asked for a better experience

2 years ago

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Sandra M. Metcalf The Villages, FL

I had numerous conversations with several staff members, particularly because smartphone use could have led to better info. Several inaccuracies were conveyed that required clarification by my order final contact. Cory was just terrific.

2 years ago

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kerri sherwood Maricopa, AZ

I was wary at first but the entire process and experience was top notch. Everything flowed smoothly. I loved the checklists and the dashboard so I could keep track of where we were at in the process and ask any questions along the way.

2 years ago

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Jill Camburako Lenexa, KS

The process was so easy, and the availability of working with you on the weekend was great because we did not have to take off of work to get the loan process started. Everyone we communicated with very knowledgeable, kind, and professional. Thank you.

2 years ago

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Linda Zubiate Anaheim, CA

The last time we refi'd it was so fast and simple and this time it seemed like I had to submit everything more than once and it took a long time to get closed. Although I like the online access to everything sometime you want to speak to a person but the person I was continually reffered to did not have any information for me. This time was not as easy as I expected it to be.

2 years ago

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hazey rock Tulsa, OK

From start to finish the entire experience was smooth, friendly, and accommodating. Until the loan was closed that is. I tried to call in after the loan closed with a question, and for the first time, there was no personalized service. Just a generic message that put me on hold, and after five minutes told me that call volumes were too high and I needed to call back later or leave a message. I did leave a message and no one called me back:) Would be five stars if it were not for the icing on the cake melting off.

2 years ago

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brien siemantel Los Angeles, CA

Previously Quicken loans was unsuccessful at refinancing my home. I had lost all interest. A cold call later with an amazing representative Hanaa T, started a less than 3 week process to completion. Hanaa truly made the process flawless.

2 years ago Edited September 14, 2021

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Daniel Torres Tehachapi, CA

Excellent experience and professional customer service across the board. The process was seamless. We felt confident and well prepared, everything was explained throughly. Online access and support streamlines the process and allows for a faster and smoother experience.

2 years ago

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Stephen G Zajac Lake Jackson, TX

Everything was handled over the phone and computer accept closing. Closing was the only face to face and no surprises which is testament to the mortgage preparation before closing. Mario is truly wonderful. Very knowledgeable, Customer centric, and a pure pleasure to work with.

2 years ago

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Sandra M Brown Clifton, NJ

This company was very responsive. They answered all of my questions and they walked me through the process step by step. I have enjoyed doing business with them and look forward to our continued relationship. They are very professional, knowledgeable about their products and are easy to get a hold of.

2 years ago

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Laura Wallace Chicago, IL

I absolutely love this company. After reaching out to 2 other lenders for a cash out refi I was told no and was very discouraged. From the first phone call with Rocket, they made me feel special and did amazing work to get my refinance done and I couldn’t be happier. Thank you!!

3 years ago

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Pearline Edgar-Burkette Ashburn, VA

I was contacted by Quicken as a follow-up to offer assistance with the use of equity desires to improve or use funds, we discussed my interest in-home repairs. The processing was very timely, each representative I spoke with handled my concerns with respect, knowledge, and patience. I am happy with the results of the refinance.

3 years ago

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Keith L West

My experience with Quicken was very good throughout the entire process. I was always informed step by step therefore no surprises. The staff members were professional and courteous. My total process was completed in about 2 weeks which I feel is amazing considering we are dealing with a pandemic.

3 years ago

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Olivia Rosas Walnut Creek, CA

Very knowledgeable and on top of the process was so easy, I never thought that a process like that will be so easy, specially in the situation we are experiencing and all the process was done remotely. Really recommend your company do doughs

3 years ago

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tooshoat7 Louisville, KY

I had a great experience. Nicole G was extremely helpful. She was able to answer questions that I had and made sure I clearly understood the process of refinancing my mortgage. The process was great and simple by doing everything electronically. The closing was simple. I am happy with my decision of going with Quicken Loans.

3 years ago Edited September 14, 2021

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Pamela Keenan East Syracuse, NY

From my first contact with Quicken Loans through closing, the process was smooth and effortless. They answered all of my questions in a timely manner and the closing was scheduled at a time and place convenient to me. They were professional from start to finish.

3 years ago

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Rosemary Cypert Sherman, TX

The application process was quick and easy. We received a call within hours of filling out the application. Your representative was very courteous and informative. He was concerned about our needs to refinance. He was knowledgeable about your company and it's products.

3 years ago Edited September 14, 2021

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Paul Barth Louisville, KY

This was the fastest and simplest loan that I have ever have applied for. All of the people that I worked with throughout the process were very friendly, very knowledgeable, and very respectful. I still can not believe how quick the process was. I highly recommend Quicken Loans!!

3 years ago