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Quicken Loans

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336 User Reviews

8.9

Overall Score

Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans includes Rocket Mortgage®, an entirely online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.

Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance. The company is known for its online loan application process, Verified Approval℠, and loan term customization through the YOURgage loan option.

The majority of positive Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. However, make sure to browse over Quicken Loans negative reviews as well — Quicken Loans has slightly more complaints compared to other top mortgage lenders.

Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®

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The Good

  • Nationwide Service
  • Online Convenience
  • Streamlined Approval and Loan Process
  • Quicken Loans Good-Faith Deposit
  • PMI Advantage Program
  • Variety of Mortgage Loan Types
  • Financial Calculators
  • Up-to-Date Mortgage Rates
  • Mortgage Education Tools

Nationwide Service

Quicken Loans' mortgage products and services are available in all 50 states.

Online Convenience

Quicken Loans offers a convenient, online application process through Rocket Mortgage. In addition to a streamlined application process that syncs with your bank to give you the most accurate numbers, as well as a quick approval process, Rocket Mortgage offers home search service through its sister company, Rocket Homes®.

In addition, you can quickly search and be put in contact with a mortgage broker near you, if needed.

Streamlined Approval and Loan Process

Quicken Loans has a loan approval process that allows homebuyers to make an offer on a home quickly and competitively after submitting an application.

  • Prequalified Approval — Quicken Loans checks your credit. Based on that information, the company gives you and your real estate agent a prequalified approval letter showing how much you can borrow so you know how much home you can afford.
  • Verified Approval —  A Home Loan Expert checks your credit report history, verifies income and assets, and grants you a Verified Approval Letter within 24 hours of receiving all the required documents. This letter can give you a competitive edge in putting an offer on a house, since you are providing written proof that your finances are secure. If, for whatever reason, you don't close based on the company's review, Quicken Loans will pay you $1,000.
  • RateShield℠ Approval — This guarantee locks your qualifying interest rate for up to 90 days. The RateShieldSM Approval is available for a 30-year fixed-rate conventional loan, an FHA loan, or a VA loan. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win.

It should be noted that Quicken Loans reserves the right to cancel the RateShield Approval offer at any time and the RateShield Approval is not a commitment to lend applicants money.

The Quicken Loans' $1,000 Verified Approval guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker.

If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified Approval is discontinued.

Quicken Loans Good-Faith Deposit

Quicken Loans' mortgage process is enhanced by its deposit program. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:

  • Pulling your credit report (to obtain a credit history from credit union sources)
  • Ordering an appraisal (hiring an independent, unbiased appraiser to determine the value of your home)
  • Processing your loan (reviewing and underwriting documentation, contacting insurance and title companies, and other potential costs to third parties)

Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs.

PMI Advantage Program

If you make a down payment less than 20 percent you will likely be required to pay private mortgage insurance (PMI) - a fee added to your monthly payment, potentially adding hundreds of dollars to your current payment amount. Most people can't afford to pay 20 percent down on a home purchase, so PMI is a common fee that many homeowners pay.

To help you reduce or eliminate your PMI payments, Quicken loans provides options to do so through its PMI Advantage Program. There are two options available:

  • Your interest rate will be raised slightly to cover the cost of PMI
  • Choose to pay your PMI as a one-time payment at closing

While these options don't necessarily remove your responsibility to pay PMI, they can help you reduce your monthly mortgage payment and save you money in the long run.

Variety of Mortgage Loan Types

All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers the following loan types:

  • Fixed-Rate Mortgage Loan — The monthly payment on these loans won't change. The interest rate stays the same for the life of the loan, so the payment only changes if taxes or insurance premiums do. These loans are available in terms from 8 to 30 years through Quicken Loans' exclusive YOURgage product. The benefit of a fixed-rate loan is predictability over the long term.
  • Adjustable-Rate Mortgage (ARM) Loan — These loans offer a lower rate at the start of the term. The most popular options have either a 5-, 7-, or 10-year initial fixed-rate period. ARMs are a good option if you plan to sell your house or refinance before the initial fixed-rate period ends, although the homebuyer is qualified by considering the highest the payment could ever go, to make sure they can always afford the payment. There is also a limit to how much the interest rate can change each time it adjusts.
  • FHA Loan — The Federal Housing Administration backs loans with a down payment as low as 3.5%, and homebuyers can often roll closing costs into the loan. Borrowers who have lower credit scores or have experienced financial difficulties can often qualify for FHA-backed loans. And if you already have an FHA loan, you can refinance for a lower interest rate with FHA Streamline.
  • VA Loan — VA stands for the Department of Veterans Affairs. Veterans, service members, and spouses can qualify for VA loans with a lower credit score and more debt compared to that of conventional loans. Most don't require an origination fee or down payment, and they often have lower interest rates. In addition to new purchase VA loans, Quicken Loans offers VA Streamline refinances and VA cash-out refinances.
  • Jumbo Loan — These products offer loans between $453,101 and $3 million, whereas conventional mortgages have a lower loan limit.

Financial Calculators

The Quicken Loans website features four helpful calculators:

  • Mortgage Calculator — Calculate monthly mortgage payments on the calculator based on today's rates
  • Affordability Calculator — Calculate how much home you can afford based on your income and debt
  • Amortization Calculator — See how your loan breaks down over time and how you can save money on interest by making extra payments
  • Refinance Calculator — Calculate your new monthly mortgage payment if you refinance

These tools are also accessible on the Rocket Mortgage app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.

Up-to-Date Mortgage Rates

The Quicken Loans website displays daily updated mortgage rates, as well as a trend graph, displaying rate trends from as little as one week up to one year.

Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing.

Mortgage Education Tools

Quicken Loans equips first-time homebuyers with many helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:

  • Preparing to buy a home
  • Exploring mortgage options
  • Getting approved
  • Working with an agent
  • Finding a home
  • How to make an offer
  • Preparing to close
  • Closing on your home
  • Managing your mortgage

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The Bad

  • No USDA Loans
  • No Construction Loans
  • No Home Equity Lines of Credit (HELOCs)
  • Quicken Loans Reviews

No USDA Loans

While Quicken Loans does offer a wide variety of mortgage loan options, including government-backed FHA and VA loans, it does not offer USDA loans. 

A USDA loan is made available by the U.S. Department of Agriculture, and is a zero down payment mortgage option for those interested in purchasing a rural property. In addition, USDA loans may accept lower credit scores than conventional mortgage loans.

No Construction Loans

While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage, nor can you finance a mobile or manufactured home.

No Home Equity Lines of Credit (HELOCs)

Quicken Loans does not offer a Home Equity Line of Credit (HELOC) option, a secured form of credit through which a lender agrees to lend a certain amount secured by a borrower's home equity. 

HELOCs can be a good way to access extra cash to make home improvements, in turn increasing the value of your home. But, this form of credit can also be hazardous, as it can be easy to access more cash than you're able to pay back at a certain time.

Quicken Loans Reviews

Quicken Loans mortgage reviews are average in comparison to other top lenders, and vary widely in star rating — approximately half of customers award the company 5 stars, while the other half awards it only 1 star.

The most common glowing Quicken Loans mortgage reviews mention affordable rates, efficiency, and great customer service. On the other hand, the most common Quicken Loans Complaints are due to poor communication, organization, and transparency.

Due to the mixed reviews, make sure to read both the 1-star and 5-star Quicken Loans reviews below so that you can have a more complete picture of how the company interacts with its customers.

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The Bottom Line

Quicken Loans is a widely known mortgage lender, providing a quick and easy application and approval process through its online Rocket Mortgage product. With entirely online services you may get to closing faster, but you can also speak and work with a Quicken Loans Home Loan Expert if you would prefer.

In addition to its Rocket Mortgage product, Quicken Loans offers many services and products to assist you throughout each phase of the mortgage process, such as the following:

  • YOURgage loan option — Customize your fixed loan term with the option to choose a term from 8 to 30 months.
  • Verified Approval — Part of the Rocket Mortgage® approval process that assures you have the money to buy your home by verifying your credit, income and assets. You will then be provided with a Verified Approval letter which can be shown to a home seller, giving you a competitive edge compared to other buyers because you can demonstrate that your finances are secure.
  • RateShield Approval — Part of the Rocket Mortgage® approval process that locks your qualifying interest rate up to 90 days.
  • Rocket Homes — A service provided to help you locate real-estate listings of interest near you.
    These products and services can provide you with greater peace of mind in today's competitive market.

Quicken Loans customer reviews scores are slightly above average with 3.5 out of 5 stars in all of our sentiment criteria. The majority of customers are pleased with their Quicken Loans experience, awarding the company 5 stars overall, but, on the other hand, a large portion of customers express dissatisfaction in their experience with the company.

Positive Quicken Loans reviews most often mention:

  • Reliable customer service
  • Quick and easy mortgage process
  • Competitive rates

Negative Quicken Loans reviews most often mention:

  • Poor communication
  • Lack of company transparency

We recommend taking time to read both positive and negative reviews to see if Quicken Loans would be the best choice for you.

There are lots of online lenders out there, but Quicken Loans has the online mortgage application and digital mortgage management system down to a science. And as far as user convenience goes, Quicken Loans is hard to beat with its completely-online mortgage application process.

First-time and experienced buyers alike can shop for mortgages, know their loan's status 24/7, manage their mortgage, and set their own time and place for closing from the comfort of home and the convenience of a phone or computer.

1Based on Quicken Loans data in comparison to public data records.

For J.D. Power award information, visit JDPower.com.

Quicken Loans Inc.; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Quicken Loans Inc., 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Licensed Mortgage Banker – NYS Banking Dept.; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company

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Star Rating

3.7

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336 Reviews

Review Breakdown

5 grade

58%

4 grade

7%

3 grade

7%

2 grade

4%

1 grade

24%

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Review Source

star star star star star

Claire Durham, NC

So professional from the beginning with Demetrius right on through to closing. You have this down to a science. I interviewed 3 companies including my then current mortgage company and asked for the lowest fee, lowest payment on a 30 year note. All three of you knew I was shopping the others as well. You won! After I chose you the other. 2 companies kept calling me and asking if they could match or beat your quote. I told them I had been transparent and wanted their best and final offer up front. If they wanted my business they should have listened to me.

3 days ago

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tracey williams Waterbury, CT

I was pleasantly surprised how well it went after reading other reviews. Everything went smoothly and fairly quickly. From initial phone call from Joe L, right to the end I never had any problems. If I had any questions or neded help with a request , I would call Joe and he usually always answered his phone. If he was not available to take the call he always called right back. Anyone else I had to speak with was always very pleasant and helpful.

1 week ago

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Mark Johnson Rock Springs, WY

The people are fantastic to work with. The process is so easy because it seems they do all the work. And the speed at which everything gets accomplished is absolutely amazing!

2 days ago

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Penny Deluca Richmond, VA

Quick completion on refinancing our home. Great hospitality/customer service. Always responded in a timely manner and kept me updated along the process

6 days ago

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Laura Wallace Chicago, IL

I absolutely love this company. After reaching out to 2 other lenders for a cash out refi I was told no and was very discouraged. From the first phone call with Rocket, they made me feel special and did amazing work to get my refinance done and I couldn’t be happier. Thank you!!

2 weeks ago

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Pearline Edgar-Burkette Ashburn, VA

I was contacted by Quicken as a follow-up to offer assistance with the use of equity desires to improve or use funds, we discussed my interest in-home repairs. The processing was very timely, each representative I spoke with handled my concerns with respect, knowledge, and patience. I am happy with the results of the refinance.

3 weeks ago

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Keith L West

My experience with Quicken was very good throughout the entire process. I was always informed step by step therefore no surprises. The staff members were professional and courteous. My total process was completed in about 2 weeks which I feel is amazing considering we are dealing with a pandemic.

4 weeks ago

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m j zschiedrichjr Raleigh, NC

I have never been associated with a more professional group of people that dedicate their efforts to serving its customers like those of Rocket Mortgage/Quicken Loans . It was a real pleasure dealing with this company and I highly recommend them to anyone who needs fast, efficient, and honest service... Thanks for the entire experience Maggie & Milton J. Zschiedrich, Jr.

1 month ago

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Patrick Bernardino Elk Grove, CA

I am glad I switched to Quicken Loans. They exceeded my expectations. I would recommend Quicken Loans to anyone who is planning to buy or refinance their home. My experience with them is above excellent. Thank you so much!!!

3 weeks ago

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Steve Massey Plano, TX

Although the rates were great and origination/loan officer was great, the PROCESS is unfriendly for many older borrowers who might be less “tech” savvy. Also, the process encumbered the applicant (me) to coordinate communication between operating groups. I heard too many times, “you’ll need to talk to your Loan Officer…”. NO! Talk amongst yourselves and address my question or issue. Finally, sometimes your process assigns a “to do” to the applicant, yet it falls outside allowables. For example, I received a request for wire instructions for “cash out”, but the amount exceeded Quicken’s /Rocket’s allowance to do it online! I should NOT have received the task online and couldn’t remove it from my to do’s??? And why does this reply auto-populate with “Amazing”. That is NOT my reply!

3 weeks ago

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Lavera Crowe Indianapolis, IN

The process was easy to understand. When I had questions they were answered with full transparency. Every person I worked with was knowledgeable and ready to serve me as their customer. Thanks

3 weeks ago

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Olivia Rosas Walnut Creek, CA

Very knowledgeable and on top of the process was so easy, I never thought that a process like that will be so easy, specially in the situation we are experiencing and all the process was done remotely. Really recommend your company do doughs

1 month ago

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tooshoat7 Louisville, KY

I had a great experience. Nicole G was extremely helpful. She was able to answer questions that I had and made sure I clearly understood the process of refinancing my mortgage. The process was great and simple by doing everything electronically. The closing was simple. I am happy with my decision of going with Quicken Loans.

1 month ago

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Pamela Keenan East Syracuse, NY

From my first contact with Quicken Loans through closing, the process was smooth and effortless. They answered all of my questions in a timely manner and the closing was scheduled at a time and place convenient to me. They were professional from start to finish.

1 month ago

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Rosemary Cypert Sherman, TX

The application process was quick and easy. We received a call within hours of filling out the application. Your representative was very courteous and informative. He was concerned about our needs to refinance. He was knowledgeable about your company and it's products.

1 month ago

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Heidi Grosowky Cleveland, OH

My loan officer made everything easy and simple. I refinanced over the phone and via email, with only 1 in-person meeting with the closing officer at a Panera restaurant. She answered all questions and the online screens and process is easy to follow. I did not have any technical glitches.

3 weeks ago

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Review Source

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Robert Lampa Selma, CA

Quicken Loans is just that, they’re quick! They are a little pricey, but the service makes up for it.

6 days ago

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Mczerwinski Boca Raton, FL

Absolutely horrible. They do NOT communicate at all. They sit on your information for weeks. It's been weeks now and we have not heard a word from them. Every time we call they tell us the same thing, we received everything and we just need to review it. The staff is unhelpful and is borderline rude. I wish we went with another company to refiance.

1 week ago

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Robert Costantino North Bergen, NJ

George was extremely helpful and always kept in contact with me no matter what time of the day and he acted like it was always a pleasure to talk to me. I wish I remembered his last name. YOU NEED TO KEEP GEORGE WITH YOUR COMPANY. Excellent Employee

1 month ago

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Sue Steggell Saint Clair Shores, MI

People were professional about getting our loan approved. The call menu to get you to a person, gave me the run around, which was very agitating. Overall, great to work with the people.

1 month ago

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kathy hamm El Cajon, CA

I liked the online experience and most of the people that we dealt with. If I were to fix one thing it would be communication. There were things that we did not understand. Lee B was amazing.

1 month ago

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Paul Barth Louisville, KY

This was the fastest and simplest loan that I have ever have applied for. All of the people that I worked with throughout the process were very friendly, very knowledgeable, and very respectful. I still can not believe how quick the process was. I highly recommend Quicken Loans!!

2 months ago

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LoLoPaka Harpers Ferry, WV

It was efficient and convenient. The Rocket Mortgage App outlines what is needed, its simple to understand and / track progress of mortgage process. The only annoying aspect was the amount of time given to obtain statements from creditors. The payoff letters took longer to get than the loan approval - lol! No Quicken's fault .

2 months ago

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Review Source

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Dave Brown Richmond, VA

From beginning till closing, Quicken made the process so less stressful than other companies I have dealt with. They gave me options to make the most out of my refinance that benefited both of us, not just Quicken. They thoroughly answered all of the questions that I had too.

1 month ago

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Chris VonEper Aurora, IL

The end to end process was very efficient and professional. In particular the amount of automated processing of the loan documentation was the best I've experienced in over 5 separate refi's. Our representative was extremely communicative and was available often over the weekend for quick question or update. I'll definitely use Quicken Loans again for mortgages and refi's. Great job!!!

3 months ago

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Terrie Tollari Houston, TX

Agents were friendly, knowledgeable, and explained each step as loan was being approved.

1 day ago

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Review Source

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J9softball Greensboro, NC

I have been with quicken for years now and have had a great experience. From start to finish there were never any issues that were not resolved quickly and efficiently. Anytime I have needed to call the customer service reps have always been knowledgeable and helpful. The only thing I do not like is that I get a lot of calls from them wanting me to refinance even when I tell them I’m not interested and to remove me from the list. Other than that I would use them again and recommend them to anyone looking to buy or refinance.

2 months ago

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Robert Cunnington Williamsburg, VA

Dylan S. was my Loan rep and he was really on top of my loan through the entire process. The information forwarded to me was always timely and not a bunch of spam inducing links. In spite of the huge volumes that mortgage companies are struggling with, my loan was efficiently handled. It was not done overnight but I never felt like someone was hedging rather than telling me the straight story. One of the best parts was that my appraisal was done via computer without the need for an appraiser to fully inspect my home interior. This saved me some dollars. If you are looking for an inexperienced loan company to under quote your initial rate only to drag your loan out with excuses and then hit you with higher rates and fees later, do not call quicken loans with Quicken loans, wysiwyg (what you see is what you get)

4 months ago

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Review Source

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Mitch Read Atlanta, GA

Slow to get appraisal, confused as to which party was in first position on a VA loan, had to spend 3 hours on the phone on a Friday night trying to correct system issues

1 week ago

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Charles Williams Torrance, CA

This was my second refinance with Quicken Loans, and once again the experience was seamless and amazing, and closing was quick and easy.

2 weeks ago

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Tears Day Middle River, MD

This was the bests & easiest experience working with quicken loans. My loan representative Kyle was the best ! He made sure I got just what I asked for . I would definitely recommend anyone to use quicken loans .

2 months ago

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Stuart Spellum Ontario, CA

It started with Kevin T. Who, believe it or not, was quite professional. He was helpful and made the process uncomplicated. Everything else ran like clockwork. Thanks, Everyone

2 months ago

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Sonia San Antonio, TX

Wonderful customer service. Smooth on line application process and a system that allows you to track status, easy to follow/instructions of needed and completed documents. They conveniently come to your home for closing. Great experience and best rates!

3 months ago

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Samuel Brown Currie, NC

Great company to work with. Professional service and stress free

6 hours ago

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Review Source

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Alberto Leon Candler, NC

Good customer service, efficient, agents appear well trained.

1 day ago

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Review Source

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Patti Pedrick Swedesboro, NJ

Quick and easy experience! Best mortgage experience and a great rate too!

2 days ago

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Review Source

star star star star star

FOULBALL FOULBALL Vallejo, CA

Over the top excellent ‼️They made the entire process easy and smooth

5 days ago

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Review Source

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dave wineland Sulphur Springs, TX

when I purchased my home, they were able to close the loan from start to finish in under a month. many places needed at least 2. there was daily follow-up and communication. since then (16 mos) they have followed-up several times regarding refinancing. i'm presently waiting an updated calculation of the numbers! I'd recommend them for purchase or refi and they are competitive with rates and products.

2 months ago

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Tina Artesia, NM

I loved that a Quicken rep contacted me to inform me of the lower interest rate on my mortgage. I would have never made an inquiry. Carlos made my refinance super easy - ensuring no "out of pocket" expenses for me. The whole process was painless. I was able to pay off my two biggest debts, and I will still be able to pay off my house in 15 years.

4 months ago

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Kenneth R Garrett, IN

Went to get a VA loan asked what the minimum credit score was 580. Got my credit pulled then was told that there would be a 5 % down and that to do no down my credit score would have to be 660. Also they sold my information

1 week ago

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Bernard Hinson

Great experience! Very quick turn around on getting loan approved and closed. Andrew V was awesome!!! Great customer service and very knowledgeable!

1 month ago

star star star star star

Debbie Chicago Heights, IL

Everyone was kind and knowledgeable. Even when I fell short I was always reassured of my progress. It was a nice experience with Quicken Loans. Thank you

2 months ago

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Scott Kathman Minneapolis, MN

Very nice people to work with they made the whole process very understanding and easy. Any questions I had during the process they responded very quickly

2 months ago

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Lisa Bowling Green, KY

I was working with Patrick L. I was issued a letter of approval I found a home all on my own and did everything with no help from the realtor they paired me with. I was directed to get a cashiers check for $1,000 and take it to the owner for them to take the house off the market and then at the last minute they want to say that something on my credit is an issue after I paid the owner the $1,000 so I then went and settled the issue on my credit for $3,000 and then I was unable to reach Patrick after that. I put complete trust in this company and in the end all they did was waste my time and my money and I’m still looking for a place to live because I wasted my time thinking this was a sure thing and my lease is about to be up. I have a child and this man knew all of this me still did this to me. Good luck to anyone who actually needs help and had some credit issues because I was done so wrong!

2 months ago

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Pamela Taylor Saint Clair Shores, MI

Excellent experience Patrick T. was very professional and was their if I needed him. Would recommend him highly. The entire experience went very smooth and fast.

2 months ago

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Review Source

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A. L. Lee, MA

I contacted quicken loans so that we could refinance our high interest mortgage. They were very responsive and worked quickly to come up with the best plan for us.

1 month ago

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Kimberly Mengual Ellenwood, GA

Everyone did a great job guiding and helping me through the process of being a first time home buyer. I honestly have no complaints and would definitely use quickens again in the future!!

3 months ago

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Marcy HEss Glendale, AZ

What we were told in the beginning was not how everything came together. We must have dealt with 15 to 20 different people through our whole refi. I was constantly being called and texted for info I had already given them. I have to tell you I was not comfortable in todays day and age about all these people having access to our private information. You should start out with one person and maybe two at the most.

3 months ago

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Leticia Diaz Channahon, IL

I didn't like how my loan changed from the initial start compared to the end. I understand why it changed but I didn't like that nobody reached out to me and said hey the loan is going to change and this is why... There really wasn't a full communication between quicken loans. I had to be the one hunting after why did this change? What's taking so long? Who is this guy?

3 months ago

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Kathleen Heath Susanville, CA

I was very impressed with my entire experience with Quicken Loans. My loan officer, Tony B., was extremely helpful throughout my entire refinance process. I couldn't have asked for a more seamless transition.

3 months ago

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