Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans includes Rocket Mortgage®, the fully online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.

The majority of positive Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. However, make sure to browse over Quicken Loans negative reviews as well — Quicken Loans has slightly more complaints compared to other top mortgage lenders.

Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®

Quicken Loans is known for its online loan application process and its Verified ApprovalSM, which can be as strong as a cash offer.

Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance, including:

  • Fixed-rate conventional loans
  • FHA loans
  • Adjustable-rate mortgages (ARMs)
  • USDA loans
  • Jumbo loans
  • VA loans
  • Rate and term refinance 
  • Cash-out refinance

The company allows for loan term customization of anywhere from 8 – 30 years with its signature YOURgage loan option, which isn't an option with all mortgage lenders. 

The Good

  • Approval Process
  • Mortgage Loan Types
  • Financial Calculators
  • Today's Mortgage Rates
  • Mortgage Education 
  • Customer Service

Approval Process 

Quicken Loans has a loan approval process that allows homebuyers to make an offer quickly and competitively shortly after submitting an application. The steps include:  

  1. Prequalified Approval: Quicken Loans checks your credit. Based on that info, the company gives you and your real estate agent a Prequalified Approval Letter showing how much you can borrow so you know how much home you can afford. 
  2. Verified ApprovalSM: A Home Loan Expert checks your credit report history, verifies income and assets, and grants you a Verified ApprovalSM Letter within 24 hours of receiving all the required documents. If you don’t close based on the company’s review, Quicken Loans will pay you $1,000! 
  3. RateShieldSM Approval: This guarantee locks your qualifying interest rate for up to 90 days. The RateShieldSM Approval is available for a 30-year fixed-rate conventional loan, an FHA loan, or a VA loan. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win!

One aspect of the loan process is the Quicken Loans good-faith deposit, which is the company's way of streamlining the loan process as soon as you begin. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:

  • Pulling your credit report (to obtain a credit history from credit union sources) 
  • Ordering an appraisal (hiring an independent, unbiased appraiser to determine the value of your home) 
  • Processing your loan (reviewing and underwriting documentation, contacting insurance and title companies, and other potential costs to third parties) 

We like that Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs. 

Mortgage Loan Types 

All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers: 

  • Fixed-Rate Mortgage Loans: The monthly payment on these loans won't change. The interest rate stays the same for the life of the loan, so the payment only changes if taxes or insurance premiums do. These loans are available in terms from 8 – 30 years through Quicken Loans' exclusive YOURgage product. The benefit of a fixed-rate loan is predictability over the long term. 
  • Adjustable-Rate Mortgage Loans: Referred to as ARMs, these loans offer a lower rate at the start of the term. The most popular options have either a 5-, 7-, or 10-year initial fixed-rate period. ARMs are a good option if you plan to sell your house or refinance before the initial fixed-rate period ends, although the homebuyer is qualified by considering the highest the payment could ever go, to make sure they can always afford the payment. There is also a limit to how much the interest rate can change each time it adjusts. 
  • FHA Loans: The Federal Housing Administration backs loans with a down payment as low as 3.5%, and homebuyers can often roll closing costs into the loan. Borrowers who have lower credit scores or have experienced financial difficulties can often qualify for FHA-backed loans. And if you already have an FHA loan, you can refinance for a lower interest rate with FHA Streamline. 
  • VA Loans: VA stands for the Department of Veterans Affairs. Veterans, service members, and spouses can qualify for VA loans with a lower credit score and more debt compared to that of conventional loans. Most don’t require an origination fee or down payment, and they often have lower interest rates. In addition to new purchase VA loans, Quicken Loans offers VA Streamline refinances and VA cash-out refinances.  
  • USDA Loans: The U.S. Department of Agriculture backs home purchases in qualifying rural areas with 0% down and lower fees. 
  • Jumbo Loans: These products offer loans between $453,101 and $3 million, whereas conventional mortgages have a lower loan limit.

Financial Calculators 

The Quicken Loans website features four helpful calculators: 

  • Mortgage Calculator: Calculate monthly mortgage payments on the calculator based on today’s rates 
  • Affordability Calculator: Calculate how much home you can afford based on your income and debt 
  • Amortization Calculator: See how your loan breaks down over time and how you can save money on interest by making extra payments 
  • Refinance Calculator: Calculate your new monthly mortgage payment if you refinance 

These tools are also accessible on the Rocket Mortgage® app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.

Today's Mortgage Rates

Another aspect we like about the Quicken Loans website is that it displays today's mortgage rates. Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing. 

Mortgage Education  

Quicken Loans equips first-time homebuyers with lots of helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:  

  1. Preparing to buy a home
  2. Exploring mortgage options
  3. Getting approved
  4. Working with an agent
  5. Finding a home
  6. How to make an offer
  7. Preparing to close
  8. Closing on your home
  9. Managing your mortgage  

Customer Service

Perhaps most importantly, Quicken Loans provides several avenues for borrowers to get in touch with client service representatives for questions relating to the home buying process. The company offers live chat and phone support, including the option to speak to a mortgage banker in Spanish. Bilingual resources indicate that a company is prepared to serve a diverse customer base.  

To access account details, each Rocket Mortgage® client can log in with a personalized Rocket Account on the Rocket Mortgage® website or via the Rocket Mortgage® mobile app for Apple and Android devices.  

Visit Site

The Bad

  • Offer Conditions
  • Eligibility Requirements
  • No Construction Loans
  • Quicken Loans Reviews

Offer Conditions 

It should be noted that Quicken Loans reserves the right to cancel the RateShieldSM Approval offer at any time and the RateShieldSM Approval is not a commitment to lend applicants money. The Quicken Loans' $1,000 Verified ApprovalSM guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker. If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified ApprovalSM is discontinued.  

Eligibility Requirements 

Borrowers should be aware that they won't qualify for every mortgage type since eligibility depends on minimum credit score, debt-to-income ratio (DTI), and other financial considerations.  

Eligibility for the USDA loan, for example, requires a credit score of at least 620, a debt-to-income ratio of 50% or lower, and a household income that doesn't exceed 115% of the area median family income.  

No Construction Loans

While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage®, nor can you finance a mobile or manufactured home. 

Quicken Loans Reviews

Quicken Loans mortgage reviews are average and a bit all over the place. Out of all the Quicken Loans reviews it only has 5-star customer reviews form less than half of it's customers, but it doesn't have a majority of negative customer reviews either. Instead you will find a mix of people who are very satisfied with their experience as well as those who express a lot of complaints.

The most common glowing Quicken Loans mortgage reviews mention affordable rates, efficiency, and great customer service. On the other hand, the most common Quicken Loans Complaints are due to poor communication, organization, and transparency.

Due to the mixed reviews, make sure to read both the 1-star and 5-star Quicken Loans reviews below so that you can have a more complete picture of how the company interacts with its customers.

The Bottom Line

So, is Rocket Mortgage® good?

As stated earlier, make sure to read more into customer reviews.

Quicken Loans scores slightly above average with (3.5/5 stars) in all of our sentiment criteria: 

  • Value for your money
  • Quality of product or service
  • Customer service
  • Company trustworthiness 

As far as user convenience goes, Quicken Loans is hard to beat with its completely-online mortgage application process. First-time and experienced buyers alike can shop for mortgages, know their loan's status 24/7, manage their mortgage, and set their own time and place for closing from the comfort of home and the convenience of a phone or computer.

There are lots of online lenders out there, but Quicken Loans has the online mortgage application and digital mortgage management system down to a science. Plus, the Verified ApprovalSM guarantee and RateShieldlSM Approval provide peace of mind in today's competitive market.

1Based on Quicken Loans data in comparison to public data records.

For J.D. Power award information, visit JDPower.com.

Quicken Loans Inc.; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Quicken Loans Inc., 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Licensed Mortgage Banker – NYS Banking Dept.; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company

We'll Introduce You!

Call our recommended rep over at Quicken Loans below.

1-(888) 902-0383

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User Reviews

Star Rating

3.2
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143 Reviews

Review Breakdown

5 star
43%
4 star
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3 star
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1 star
36%

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Linda Roberts

June 25th, 2020 Potomac, MD DETAILS arrow_drop_down
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Completely wasted my time - and a hard pull on my credit report. I made it completely clear from the first moment on the phone that I was looking for a Home Equity Loan. They instead send me paperwork for a conventional mortgage. That was never discussed and I would have ended the call if it had been. Disgusted.

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Patrick Stewart

June 19th, 2020 San Diego, CA

An absolute disaster. 4 1/2 months of missteps, endless time on hold, ridiculous excuses for missed deadlines and in the end lying about what caused the delays. They totally wasted 150 days of my time then sent me an e mail out of the blue, we will not do your loan as we committed.

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L & S

June 18th, 2020 Manahawkin, NJ DETAILS arrow_drop_down
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Have been a quicken loans customer for many years. Initial experience - outstanding. Just called to have a late fee waived during COVID 19 - NOT ASKING for Forbearance and was told no - payment was one day late. Said they waived in March - Hello yes that was during the Pandemic. Some people lost their job as a result of this and we experienced an economic hardship in our family. Very disappointed that they could not help a longstanding good customer who has never missed a payment and did not ask for Forbearance. They messed up our closing documents when we refinanced last year - service has gone downhill. For a lousy $43.70, they just lost a customer. Will not use them again.

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Ed Hachwa

June 17th, 2020 Columbus, OH

If there was a zero rating I’d give it. Not only I make more than 190k a year and have no debt this year and last, I also have excellent credit rating. Denied because of low income two years ago. I have enough money in the bank to buy the house outright. How many people can say that. Bad company. Prejudice at work.

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Cheryl M

June 9th, 2020 Murrieta, CA DETAILS arrow_drop_down
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They tried to over charge me in a time of need. They wanted $25,000 to do a loan during Covid...Shame on them

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Madeline (Maddi) Cohen

May 26th, 2020 DETAILS arrow_drop_down
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Their sales person was tooooo aggressive. did not understand NO.

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c. Hayden

May 26th, 2020 DETAILS arrow_drop_down
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This was the easiest mortgage i have ever done. The quicken loan team i had was out in Michigan and they were outstanding during the hole process, it was all so easy and the whole process did not require that i had to leave my home to do anything.

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maxcap888

May 18th, 2020 Venice, CA DETAILS arrow_drop_down
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Horrible experience. Very bureaucratic process. I have refinanced several properties in the past 10 years, but never had such a miserable experience as with Quicken Loans. I'm refinancing 2 properties with Quicken Loans and 65 days into it and they still have not closed. Let me preface that there are no credit issues and plenty of equity in these properties. They seems to be looking for excuses not to approve loans: A building with 8 units all covered by the same HOA insurance - Quicken Loans says the insurance is not adequate, however, 3 units just closed their refinance app 1 week before me (same HOA). Also, according to Quicken Loans I cannot even purchase my own insurance coverage. - The HOA has to buy it, so I cannot do anything about it. When I asked to speak to the underwriter to get an explanation, they said the underwriter cannot take any calls.

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Don

April 28th, 2020 Pooler, GA DETAILS arrow_drop_down
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They will not disclose rates, yet want their customers to provide way to much information. When you tell them you are not interested a few days later they call again. Pure harassment.

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Connie

April 28th, 2020 Kingman, AZ DETAILS arrow_drop_down
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They helped refinanced our home and helped me to understand the prosses better.

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Cheryl

April 28th, 2020 Denver, CO DETAILS arrow_drop_down
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Excellent experience. I like the why they do their mortgages. Just right amount of paper work.

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George N Atkinson III

April 28th, 2020 Haslet, TX DETAILS arrow_drop_down
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We have refinanced at strategic times as they have good people who call when the interest is low and it will advantageous for us to move on it. The whole process is very smooth with personnel that make it easy for us.

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Linda C

April 28th, 2020 Brighton, MI DETAILS arrow_drop_down
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Everything was perfect and very quick. My husband had passed and they were very helpful in helping me refinance

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Ashley Wix

April 22nd, 2020 Elkview, WV

I would not go through quicken loan they are a bad company we was approve for a house and had the appraisal done and wanted us to fix everything and then 2 days before closing they called me up said my loan could not go through I didnt get all the information that they was wanting during the process they led us on for 4 months straight .

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Heike

April 17th, 2020 DETAILS arrow_drop_down
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Too high closing costs. Always asking for more information and hard to get a hold of after you are into the process.

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Donna Flanagan

April 17th, 2020 DETAILS arrow_drop_down
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Application process quick and simple. I was given the names and numbers of people who would contacte.

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Peggy

April 17th, 2020 DETAILS arrow_drop_down
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Very easy to work with. Received quick loan approval and everything was done online

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Steven G

April 17th, 2020 Pittsboro, NC

They will LIE to you to get you to apply! Anything to get you to apply, including false pretenses. I received a mailer advertising a Quicken Loans Match or Beat mortgage offer. I was closing with another mortgage company in a week, but went ahead and gave them a call. Having experienced this before, I specifically asked the Loan Officer if the offer applied to Closing Disclosures as well as Loan Estimates. The flyer in the mail did not specify. He confirmed that the offer did apply to Closing Disclosure. After this, I gave permission to pull my credit to see if they could match or beat. They could not, so I was told I qualified for $250 because they couldn't match or beat it. I was then transferred to a different department, submitted all the requested documentation after closing, and was then told that no, the closing disclosure didn't qualify. I appealed, and was told someone would 'research' the situation, after I explained what happened. I asked that, if they couldn't uphold their offer, then I'd like to have the hard credit inquiry removed. This person then went on vacation for 3 days, then called me and told me they had researched it and would not honor the match or beat offer, nor would they remove the hard check because doing so may cause the credit bureaus to revoke their ability to pull credit. When pushed, she further clarified that the only way to remove a hardcheck would be for them to report it as fraud, which she stated was not the case. Despite the false pretenses and lie I was told in order to give my assent to the check. Had they told me upfront that the offer did not apply to Closing Disclosures, LIKE I ASKED, then I would not have consented to then running my credit. I supplied email documentation of the situation as proof but was still told they would do neither of my requests but would undertake necessary internal training regarding my situation so it wouldn't happen again. This is a TERRIBLE company. Their Loan Officers will say anything to get you to apply even under false pretenses, they will not honor their word or offers, they won't fix their mistakes, and they don't care if they're wrong in the situation. Please, reader, use ANY other company but this one!

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R Seiber

April 17th, 2020 Bell Buckle, TN

In my experience, I found Quicken to be a very negative experience. My loan was approved, appraisals done & close date for this Friday 4/17. On 4/15 I receive a call, 2 days before close, from Rich S who informs me that my loan is not going through b/c Quicken will no longer fund jumbos. This is after everything was set up for close. An incredibly bad experience badly handled by management. Lesson learned: Quicken will not honor its commitment.

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Tom Struthers

April 6th, 2020 Windsor, CA DETAILS arrow_drop_down
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The application process was easy and quick. We've had our mortgage for 4 years and have no issues.

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Faith Govey

April 6th, 2020 Walnut Cove, NC DETAILS arrow_drop_down
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They were extremely helpful and fast. They have the least amount of paperwork for a mortgage than I have ever seen and it is my 5th one.

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Zorba da Geek

March 30th, 2020 Tifton, GA DETAILS arrow_drop_down
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They continue to call, trying to get me to refinance even though I continue to tell them to quit calling.

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Gita

March 26th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Stay away from QuickenLoan becausr price gouging with over charging the closing cost without informing you in the beginning. The banker made everything looked perfect by manipulating the numbers. He rest assure all the cost after running my score and all of a sudden at the time of signature i figured that he hid $12,000.- cost. Waste of time, no integrity and misleading information. Watch out, go to other lender. This co. Is not trustworthy.

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Gregory Talley

March 24th, 2020 Chesapeake, VA DETAILS arrow_drop_down
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Not pushy. Take great care of Veterans and our family, and take care of a lot of fees. Great rates. They are all very courteous. Excellent communicators. They are the best and won't sell your loan to another company.

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Terry Biesboer

March 19th, 2020 Fort Collins, CO

I was shopping for an opportunity to refinance...Quicken was one of the companies that I was exploring....the first conversation I had with a Senior Loan Officer who quoted me closing costs of about 4K...for me that was a competitvie number...so I gave them permission to get my credit report and begin the process...then I found the rep to be difficult to reach, hmmm, when he finally called me back this afternoon he told me that he did not good news for me, despite the reported news that Quicken was going to waive the points...he then stated to me that my closing fees would be north of 10,000! I said what? Tell me how that can be when you quoted me 4K and you're waiving the points...his response was....well we have a 1% funding fee of 1% so thats $5K and so on so forth. I said but you quoted me 4K and now you're telling me that your funding fee is $5K? How could you quote me only $4K in our original conversation....obviously he didn't have an answer and the more I pressed the less he could say. WHAT A WATE, WHAT A BAIT AND SWITCH. NEVER AGAIN QUICKEN! 03/18/2020

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Isaac eshkenazi

March 17th, 2020 Boynton Beach, FL DETAILS arrow_drop_down
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Worst company I ever dealt with . Stay away from them . Constantly congratulating you but approval is never forthcoming. I walked away from them on my own . Their rating is a minus 10 .

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Kathy

March 16th, 2020 DETAILS arrow_drop_down
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Fast refi service

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Robert Alfano

March 12th, 2020 Stephenson, VA DETAILS arrow_drop_down
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So I see that mortgage rates are going down so I decided to start doing my research and determine if it makes financial sense for me. So I call Quicken Loans to start my research. I quickly get an agent on the phone. I told him that I am considering a refinance. I asked what kind of rates are available. Right away, this agent turned me off with his response. He sounded exasperated and said. You know you are lucky to get someone on the phone today. We are so busy. I am only interested in talking to people who want to submit an application. I am not going to quote rates to you. This lack of customer service and professionalism angered me so much that I simply said. Okay bye. And I hung up the phone. The nerve of this guy. Expecting me to go from....maybe I should look at this now, straight to....sign me up to refinance my mortgage without any research! Rude, curt, unprofessional! I don’t do business with this type of individual or company who tolerates that level of service.

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c. Hayden

March 10th, 2020 DETAILS arrow_drop_down
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pretty good, but they need to be more up front with the forms and information they need to collect all at the same time, instead of every couple days wanting something else.. It gets to the point of frustration and the thought of pulling the plug on the loan..

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Kenneth Holley

March 10th, 2020 DETAILS arrow_drop_down
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They are very helpful personable and will help the clients thought any situation

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Larry. F

March 10th, 2020 DETAILS arrow_drop_down
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I was very disappointed in the service. High pressure to sign the loan

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Tonjia Young

February 26th, 2020 DETAILS arrow_drop_down
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Good customer service

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Patricia

February 26th, 2020 DETAILS arrow_drop_down
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Excellent Experience. Love they way they use automation to accommodate busy schedules.

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Kim

February 26th, 2020 DETAILS arrow_drop_down
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The best part of Quicken Loans is that they don't sell your loan once it is closed and they proactively reach out when there is a better rate available.

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J e s

February 13th, 2020 Indianapolis, IN

If you are expecting to have a easy process, you are wrong. My daughter has been in the process for 1+ month, they have asked for documents that are literally illegal to have banks sign and stamp bank statements etc etc. They always have some reason why the document they requested isn't good enough such as "it's not big enough, it needs to be darker, you will need to enlarge and make it darker, we need your bank to stamp and sign your bank statement, oh we dont need that anymore,!! She has JUMPED THRU FIRE HOOPS for every ridiculous document that pertains NOTHING to her APPROVED mortgage! So if you want to get a Mortgage buy a home, go through your bank!! They are absolutely asking for document that have nothing to do with your mortgage. And when you send the document they are requesting its NEVER GOOD ENOUGH!! Dont get so stressed out when getting a mortgage that you are crying daily because company's like this!!

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Alicia Weeks

February 12th, 2020 Everett, MA DETAILS arrow_drop_down
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They are the absolute worst financial institution I have ever dealt with. Disorganized, unprofessional and dishonest. They hired an appraiser for my new construction build and provided him with the initial contract price rather than the list price (with nearly 100K of upgrades). The appraiser 'fixed' the value to the inaccurate lower contract price due to this clerical error (yes, he was definitely shady and illegal) and refused to correct the error despite the builder providing more than adequate comparable properties to him. Quicken Loans refused to acknowledge that they caused this clerical error and decided to keep my $500 deposit without making any reasonable attempt to rectify the false appraisal. As such, I could not close and had to start over with another lender. I immediately filed a complaint with my respective State Office of Commerce, who is now handling the issue. I encourage everyone who is scammed by Quicken Loans to file a complaint with their state agency as their fraudulent behavior is unacceptable.

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jean Feeley

February 11th, 2020 Sellersville, PA DETAILS arrow_drop_down
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pretty good response quick and done without hassels

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Ronald Valente

February 11th, 2020 Cape Coral, FL DETAILS arrow_drop_down
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Very good company fair and always willing to help!

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Thomas

February 11th, 2020 DETAILS arrow_drop_down
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We like them. Quicker in closing refinance loans. Need to offer no or low cost refinancing.

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Marie Monks

January 30th, 2020 DETAILS arrow_drop_down
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Stop calling emailing and sending mail after you decide not to use them

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Eugene Kinghorn

January 28th, 2020 Tucson, AZ

At first it seemed Quicken would work out well, but when I found I could get an owner-carryback, the pressure started. Their million dollar sellers are a real pain and profit driven

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Clark

January 28th, 2020 DETAILS arrow_drop_down
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I have received, and still do hundreds of calls from this company over the last 18 months over a re-finance of my home. I passed on doing the refi; But "They" continue the calls. I have blocked about 10 ph numbers, yet they keep using a different number; I just don't answer the phone if the caller does not have caller ID. They are an absolute nuisance

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Robert Hay

January 28th, 2020 DETAILS arrow_drop_down
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Make promises that are not true, lead you to false Hope's on obtaining a mortgage

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Debra reed

January 22nd, 2020 Durham, NC DETAILS arrow_drop_down
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They are merciless when it comes to annoying calls. They blow my work phone and my mobile phone up even though I tell them I'm not interested in refinancing. DO NOT GO ON THEIR WEBSITE and leave your email address or your phone number, they will not leave you alone, even after I've politely asked them a number of times to stop calling , however they choose to ignore my request. BTW I am a current customer of Quicken Loand

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Maria Delaney

January 16th, 2020 DETAILS arrow_drop_down
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Excellent rates and customer service. They keep you appraised at each and every strp

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Stephanie

January 9th, 2020 Portsmouth, VA

I provided documentation to Quicken towards the beginning of my loan experience. My loan officer told me repeatedly for almost an entire month that my loan looked good and there were no issues. I paid $500 for an appraisal (after credit explanations I provided) and spent precious time and money only to be told a month later that my loan was being denied because of a late payment that I was legally not responsible for. Quicken refused to accept my documentation and further failed to do their due diligence to further prove that I was not responsible for the credit account. Instead they blamed me for them not ordering a credit supplement early in the process to make sure there was no issues with this. My loan officer went MIA through the rest of the process. At this point, I was no longer an asset to her. By the way, I am a mortgage underwriter with my company and fully know that they underwrote this incorrectly. Legally, I am NOT responsible for the payments they were questioning. Now I am out $500 which they refuse to refund or admit responsibility for not notifying me early on of any issues. Also, when I tried to dispute the decision by the representative regarding my money, she proceeded to raise her voice over mine and would not let me speak. I finally had to raise my voice, reminding her that I was speaking and I was the customer. Very poor customer service. I always thought Quicken was one of the best--now I realize they are just out to get money and are like any other company out there that is just trying to make numbers. I will never use Quicken for any reason, mortgage or otherwise, and will never recommend them to anyone.

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KReeder

January 8th, 2020 Jamaica, NY DETAILS arrow_drop_down
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Dealing with Quicken Loans reminds me of the expression that ". . . in the desert, the voice of God and the devil are barely indistinguishable". Their tactics are seemingly very friendly and concerned and helpful but only mask the bulldozer tactics that quickly get you to lock in a loan the for the maximum amount and highest interest rate leaving little time to really think through the process. It's a similar approach as taken by car salesman. It is only an impression of helping. I've been through the process twice and again recently after making an innocent inquiry into lowering my interest rate. This inquiry resulted in my credit score being decreased by 20 points. Then a different loan officer calls and interrogates me about my expenses and then I was sent a mortgage application which I did not initiate. I will not deal with Quicken in the future.

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May

December 4th, 2019 Pflugerville, TX

We called to get a quote for a home loan, the representative would not give us a quote unless we signed a contract saying we'd use them. Were not going to agree to something we cant see. Low and behold we did not use this company because they couldn't provide a quote.

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Jane

November 8th, 2019 Palm Beach Gardens, FL DETAILS arrow_drop_down
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Both loan officers Dylan and Gino did not know their own company guidelines and strung us along for weeks clearing stips for a loan that was never going to happen. Now we are losing our home purchase because they wasted the time that was allowed in our contract to get a mortgage commitment.

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Samkas74

November 8th, 2019 Miami, FL DETAILS arrow_drop_down
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Let me tell you something quicken loan is the worst mortgage company in USA there customer service is awful ,be careful when you deal with them, there are very sneaky , run.run.run from this company