Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans includes Rocket Mortgage®, the fully online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.

The majority of Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®

Quicken Loans is known for its online loan application process and its Verified ApprovalSM, which can be as strong as a cash offer.

Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance, including:

  • Fixed-rate conventional loans
  • FHA loans
  • Adjustable-rate mortgages (ARMs)
  • USDA loans
  • Jumbo loans
  • VA loans
  • Rate and term refinance 
  • Cash-out refinance

The company allows for loan term customization of anywhere from 8 – 30 years with its signature YOURgage loan option, which isn't an option with all mortgage lenders. 

The Good

  • Approval Process
  • Mortgage Loan Types
  • Financial Calculators
  • Today's Mortgage Rates
  • Mortgage Education 
  • Customer Service

Approval Process 

Quicken Loans has a loan approval process that allows homebuyers to make an offer quickly and competitively shortly after submitting an application. The steps include:  

  1. Prequalified Approval: Quicken Loans checks your credit. Based on that info, the company gives you and your real estate agent a Prequalified Approval Letter showing how much you can borrow so you know how much home you can afford. 
  2. Verified ApprovalSM: A Home Loan Expert checks your credit report history, verifies income and assets, and grants you a Verified ApprovalSM Letter within 24 hours of receiving all the required documents. If you don’t close based on the company’s review, Quicken Loans will pay you $1,000! 
  3. RateShieldSM Approval: This guarantee locks your qualifying interest rate for up to 90 days. The RateShieldSM Approval is available for a 30-year fixed-rate conventional loan, an FHA loan, or a VA loan. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win!

One aspect of the loan process is the Quicken Loans good-faith deposit, which is the company's way of streamlining the loan process as soon as you begin. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:

  • Pulling your credit report (to obtain a credit history from credit union sources) 
  • Ordering an appraisal (hiring an independent, unbiased appraiser to determine the value of your home) 
  • Processing your loan (reviewing and underwriting documentation, contacting insurance and title companies, and other potential costs to third parties) 

We like that Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs. 

Mortgage Loan Types 

All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers: 

  • Fixed-Rate Mortgage Loans: The monthly payment on these loans won't change. The interest rate stays the same for the life of the loan, so the payment only changes if taxes or insurance premiums do. These loans are available in terms from 8 – 30 years through Quicken Loans' exclusive YOURgage product. The benefit of a fixed-rate loan is predictability over the long term. 
  • Adjustable-Rate Mortgage Loans: Referred to as ARMs, these loans offer a lower rate at the start of the term. The most popular options have either a 5-, 7-, or 10-year initial fixed-rate period. ARMs are a good option if you plan to sell your house or refinance before the initial fixed-rate period ends, although the homebuyer is qualified by considering the highest the payment could ever go, to make sure they can always afford the payment. There is also a limit to how much the interest rate can change each time it adjusts. 
  • FHA Loans: The Federal Housing Administration backs loans with a down payment as low as 3.5%, and homebuyers can often roll closing costs into the loan. Borrowers who have lower credit scores or have experienced financial difficulties can often qualify for FHA-backed loans. And if you already have an FHA loan, you can refinance for a lower interest rate with FHA Streamline. 
  • VA Loans: VA stands for the Department of Veterans Affairs. Veterans, service members, and spouses can qualify for VA loans with a lower credit score and more debt compared to that of conventional loans. Most don’t require an origination fee or down payment, and they often have lower interest rates. In addition to new purchase VA loans, Quicken Loans offers VA Streamline refinances and VA cash-out refinances.  
  • USDA Loans: The U.S. Department of Agriculture backs home purchases in qualifying rural areas with 0% down and lower fees. 
  • Jumbo Loans: These products offer loans between $453,101 and $3 million, whereas conventional mortgages have a lower loan limit.

Financial Calculators 

The Quicken Loans website features four helpful calculators: 

  • Mortgage Calculator: Calculate monthly mortgage payments on the calculator based on today’s rates 
  • Affordability Calculator: Calculate how much home you can afford based on your income and debt 
  • Amortization Calculator: See how your loan breaks down over time and how you can save money on interest by making extra payments 
  • Refinance Calculator: Calculate your new monthly mortgage payment if you refinance 

These tools are also accessible on the Rocket Mortgage® app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.

Today's Mortgage Rates

Another aspect we like about the Quicken Loans website is that it displays today's mortgage rates. Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing. 

Mortgage Education  

Quicken Loans equips first-time homebuyers with lots of helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:  

  1. Preparing to buy a home
  2. Exploring mortgage options
  3. Getting approved
  4. Working with an agent
  5. Finding a home
  6. How to make an offer
  7. Preparing to close
  8. Closing on your home
  9. Managing your mortgage  

Customer Service

Perhaps most importantly, Quicken Loans provides several avenues for borrowers to get in touch with client service representatives for questions relating to the home buying process. The company offers live chat and phone support, including the option to speak to a mortgage banker in Spanish. Bilingual resources indicate that a company is prepared to serve a diverse customer base.  

To access account details, each Rocket Mortgage® client can log in with a personalized Rocket Account on the Rocket Mortgage® website or via the Rocket Mortgage® mobile app for Apple and Android devices.  

The Bad

  • Offer Conditions
  • Eligibility Requirements
  • No Construction Loans

Offer Conditions 

It should be noted that Quicken Loans reserves the right to cancel the RateShieldSM Approval offer at any time and the RateShieldSM Approval is not a commitment to lend applicants money. The Quicken Loans' $1,000 Verified ApprovalSM guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker. If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified ApprovalSM is discontinued.  

Eligibility Requirements 

Borrowers should be aware that they won't qualify for every mortgage type since eligibility depends on minimum credit score, debt-to-income ratio (DTI), and other financial considerations.  

Eligibility for the USDA loan, for example, requires a credit score of at least 620, a debt-to-income ratio of 50% or lower, and a household income that doesn't exceed 115% of the area median family income.  

No Construction Loans

While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage®, nor can you finance a mobile or manufactured home. 

The Bottom Line

So, is Rocket Mortgage® good?

The majority of our Quicken Loans reviews reflect high client satisfaction throughout the mortgage process as well as low fees for refinancing.

Quicken Loans scores high (4.5/5 stars) in all of our sentiment criteria: 

  • Value for your money
  • Quality of product or service
  • Customer service
  • Company trustworthiness 

As far as user convenience goes, Quicken Loans is hard to beat with its completely-online mortgage application process. First-time and experienced buyers alike can shop for mortgages, know their loan's status 24/7, manage their mortgage, and set their own time and place for closing from the comfort of home and the convenience of a phone or computer.

There are lots of online lenders out there, but Quicken Loans has the online mortgage application and digital mortgage management system down to a science. Plus, the Verified ApprovallSM guarantee and RateShieldlSM Approval provide peace of mind in today's competitive market.

1Based on Quicken Loans data in comparison to public data records.

For J.D. Power award information, visit JDPower.com.

Quicken Loans Inc.; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Quicken Loans Inc., 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Licensed Mortgage Banker – NYS Banking Dept.; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company

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User Reviews

Star Rating

3.3
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96 Reviews

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Jane
November 8th, 2019 Palm Beach Gardens, FL DETAILS
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Both loan officers Dylan and Gino did not know their own company guidelines and strung us along for weeks clearing stips for a loan that was never going to happen. Now we are losing our home purchase because they wasted the time that was allowed in our contract to get a mortgage commitment.

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Samkas74
November 8th, 2019 Miami, FL DETAILS
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Let me tell you something quicken loan is the worst mortgage company in USA there customer service is awful ,be careful when you deal with them, there are very sneaky , run.run.run from this company

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PaulineH
November 1st, 2019 Denver, CO DETAILS
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I was refinancing my existing mortgage with Quicken but experienced a 2.5 month waiting period, awful communication, constant follow up and overall awful customer service. Spoke to over 10 people in the course of 2 months. They don't have their stuff together and ended up going elsewhere. Never again.

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Kayla Wade
October 16th, 2019 Harrisburg, PA DETAILS
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This company is absolutely horrible! please save yourself the trouble and go somewhere else. Anywhere else. *For context, we bought our house through them one year ago and are currently in the process of refinancing* Writing everything this company has done so far would take a novel. We have been lied to, deceived, and put on the back burner. For starters, they let our initial loan's insurance lapse. They never paid it when it was supposed to be in escrow. Their excuse was that they didn't have the company's correct mailing address. On top of that, they're trying to punish us for their mistake; they're trying to fine us for lapsing. They never even brought this to our attention. If we hadn't started the refinancing process, we would have never known that this was going on. Now on to more current issues... They claim that you're supposed to close on your refinancing loan within 28 days of starting the process... We are now on day 100 and still have no hope of setting a closing date anytime soon. None of this is our fault. Everything that they have needed, we have gotten to them within minutes of them asking for it. It takes them 3 to 5 days to "review" anything when they publicly claim that it only takes one business day at most . They also waited until we were about to close to call us and tell us that our entire loan had to change because they messed up in the beginning of the whole process.. that set us back an entire month. They never get back to us, they never answer our messages and our last phone call was very unprofessional . My husband actually had to hang up on them. My parents were able to refinance through a traditional Bank 10 times faster than this company ever could. Please save yourself the trouble and go somewhere else. I would have given them zero Stars if that were an option.

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Ryan
October 16th, 2019 Essex Junction, VT DETAILS
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For the past two weeks, we have made multiple to attempts to close our loan application with Quicken due to a handful of odd communications between AMROCK, their closing firm, and our realtors. All realtors involved suggested we switch to another lender immediately which we have been trying to do for two weeks to no avail. When you have a problem with Quicken, the person assigned to your account just gives up and sends you to a 1-800 number in Detroit. We spoke with someone who promised us it would be handled within 24-48 hrs. Two weeks later, I just received a message from someone else saying "We have been trying to reach you, if you dont get back to us tonight we will be withdrawing your account and youll have to apply again." No one contacted us and we are being threatened with the exact thing we asked them to do. This has been unprofessional and nauseating. I would NEVER trust Quicken or Rocket Mortgage to handle my child's piggy bank, let alone a mortgage. Do not work with these people as you will find yourself in big trouble if something out of the ordinary should arise.

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[email protected]$
October 15th, 2019 Sandy, TX DETAILS
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Avoid, avoid, avoid!! This has been an absolutely awful experience. We started with a simple loan that we more than qualified for. We were doing the back and forth thing when the communication went dead. We emailed, we called, we made smoke singles, we did everything that one would do. We had been scheduled to close in four days when we received an onslaught of bs that we were supposed to complete, including paying 35k worth debt. Not a problem except for the fact that this would extend everything out even longer. So much so that the seller decided against extending it. We lost our earnest money, $3500. We posted our rental back up early breaking the lease, $2000. The cost of an appraisal $1,000, and so on. The go ole teams at Quicken Loans were more than useless in handling anything or caring for that matter. Like I said in the beginning, AVOID them!

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Christina Bond
October 15th, 2019 Cleveland, OH

I contacted Quicken Loans bc I was in the process of refinancing my home to get rid of my PMI payment and to hopefully lower my monthly payment. I was very hesitant and had pre judged Quicken as a greedy, monsterous loan company. I was very wrong. VERY WRONG. I worked with Christopher M and he got me all kinds of numbers and hypotheticals to help figure out what would be best for me financially. He advised me against things that he wouldn't personally do and he recommended what he would do. I was working with another lender as well and Christopher M was open, honest with me about what my most financially beneficial options were. He was incredible. Really. I felt like I was talking to a friend. No lie, no gimmick, I really felt like he was in my corner. I am pleasantly wrong from time to time and this was one of those times. I wish Christopher M the best and am keeping his email for anyone I knwo so that I can refer him and Quicken Loans.

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Reese
October 1st, 2019 Georgetown, CO DETAILS
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We had a loan through quicken loans and had it set up on auto payment withdrawal. We decided to do a refinance through quicken loans. We closed on the refinance on September 21st. They took an auto payment withdrawal on September 27th for the closed loan. We called an we now have to wait 2-3 weeks to get the $1000 back!!!

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Vicky
September 23rd, 2019 San Antonio, TX

Quicken Loans approved me for a home loan. I was set to close on 9/20/19. On 9/18/19 title , myself and my realtor received the clear to close and i signed and submitted my final disclosure. Title called me to arrange my closing time to sign the final paperwork. I sent in my closing cost that very day because Perch is not local. I was thrilled 2 more days and those keys are mine. The same day i received the congratulations email on my clear to close, that very evening i received a phone call from the lender [quicken loans] that they had pulled my loan out of closing due to an employment gap and that i should have never been approved to start with. Both quicken loan employees apologized and admitted to error on their end. I just could believe this was happening. Less than 2 DAYS before closing they tell me this. To make matters worse i lost so much money. $2000.00 in Ernest money, $500 deposit at quicken loans , $ 450 in home inspections. I transferred utilities, my rental is completely packed and i mailed my closing cost . I'm out thousands of dollars with no home to show for it. Naturally i took this matter up the chain speaking to a Catherine A. Where see seemed remorseful for all quicken loans has put me and my children through , but responded that shes going to do an investigation to see if i should receive my $500 back. What about the other money???? On my approval letter it states that the customer is guaranteed $1000 if they don't get to closing . When i inquired about that she placed blame on the actually broker and would not honor it before a proper investigation had been taken place. Needless to say this has been a nightmare and i would not recommend obtaining a loan through this company.

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Steve Waldrip
September 11th, 2019 Eden, UT DETAILS
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If you are not a W2 employee, avoid at all costs! If you have any complications at all becasue you own your own business, own real estate, or have anything outside of a narrow box, run away, fast and hard. I just endured a 4 month loan approval process with Quicken Loans/Rocket Mortgage. The front line person assigned to me changed several times and there was little to no consistency to the communication between the front line loan officers and the underwriters. In the end the underwriters rejected using proceeds from the sale of a (legal and from a wholly owned parcel of land) as a source of income, information they could have told me three months prior (as there was no change from that point forward). Instead, they and I wasted three months jumping through innumerable hoops, and I was required to purchase a $1000 survey of my newly built home in order to complete the title process, and immediately following my purchase of that service (they offered it to me for $1400, I found it for $1000), they told me that I was denied because they couldn't document $3600 in acceptable funds for closing (again based on information they had for the previous three months). At that moment I had approximately $620,000 in cash in my personal accounts. They have refused to refund any of the $1500 of my out of pocket expenses, which would have been mitigated had they simply communicated with me when they first had that information. It was absolutely insane. I suspect that because I had an interest rate locked at 3.25%, and rates had gone up in the ensuing 4 months, they didn't want to do the loan and found an excuse not to. Shame on you Quicken Loans. Your lack of institutional integrity will come back around, as it always does in corporate America. We've seen it over and over.

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Jennifer A Wilson
September 9th, 2019 Tullahoma, TN DETAILS
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Loved quicken.. we had no issues at all, gave them everything they needed when they asked and stayed in touch with our team. Closed on time with no issue. Will use them again Creighton and the team where amazing..

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M F
September 9th, 2019 East Greenwich, RI DETAILS
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STAY AWAY, I would not recommend Quicken to anyone. One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now. 1 of my tax bill from the city was not delivered and was sent to them. They immediately established an escrow account and increased my monthly payment. I contacted them and try to resolve and even sent them proof of tax payment but no way. They treat you as a delinquent customer. I have my monthly payment setup a month ahead recurring and have never been late. The answer I got from their "executive team resolution" when I said I would file a complaint with the Attorney General and I might go to Court, was that they have the legal means to go to any court. This all for a $300 tax bill they received in error. I even provided them proof of payment. They reported me as late because the full payment including escrow was not received, even though my payment was on time a month ahead. My credit dropped more than 100 pts. By the way I asked for arbitration, they have none. Seems like they are working to push more and more people into delinquency to increase their write offs. This is a shame and probably illegal.

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JsAZ
September 9th, 2019 Tempe, AZ DETAILS
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Have excellent credit rating (790) and have never missed a payment in 30 years. Tried to obtain jumbo mortgage. Underwriting made arbitrary requests for information that was not pertinent. Nearing close, did classic bait and switch. Offered $2000 lender credit as initial offer, decreased it to $1400 at time of close (figuring I wouldn’t walk away). I did walk. I refuse to support a company with borderline ethics. They also use their own title company and rates 30%higher than others Don’t believe what they quote at offer. Don’t do jumbo loans. Stay clear

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l.c.
September 9th, 2019 Escondido, CA DETAILS
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Quicken (also known as rocket mortgage) originated my refinance home loan.  i had no problems with quicken until now.  they transferred serviceing my load to Loancare LLC. Loancare LLC charges fees for everything and the fee amounts are more than double including charging $15 to use their automated phone system here’s a sampling of ‘special request fees’: Pay by Phone $15 Automated Phone System $15 Online Payment Fee $10 Payoff Statement Fee $60 I would attach a picture of what we sent me, but I can’t embed or attach picture here a payoff statement is free for the mortgage I have with third federal. Quicken charges $25, Loancare charges $60 ! so, beware: at some point quicken will transfer your loan servicing to a firm whose business plan is to overcharge for everything (just checkout the Loancare LLC ratings) You may be happy with quicken/rocket but that won’t continue when they transfer your load to loancare llc

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Edward Sullins
September 6th, 2019 Morrisville, NC DETAILS
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I contacted Quicken Loans to compare a loan package I was offered by a builder on a new purchase. The loan officer asked me a few questions and requested to run my credit. I told her that I wasn’t ready to have my credit checked. I was approved by another company and want to know if Quicken Loans was competitive. She gave me her buyer beware spill about the offer received. I explained to her that my wife is a license real estate broker, we did our homework and the companies offer was reasonable. She told me to call her back when I was serious about using Quicken Loans to buy a house. I asked her directly. “Are you telling me on this recorded line that you won’t give me the current rate because I won’t let you run my credit.” She replied with a very authoritative “YES.” If she couldn’t beat the other company’s rate, that’s fine. There is more to a loan then the rate when you must work with the Lender for 30 years. The fact that she felt bold enough to speak to me in such a matter tells me a lot about Quicken loans culture.

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Doreen Schneckenburger
September 4th, 2019 Dexter, NY DETAILS
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I have had a mortgage with Quicken for years and even did a refi at one point. They are a company that keeps track of their clients with an occasional call to see if things are well and if you want to make any changes. A few weeks ago, they called and suggested a refi to save me some money. I agreed (of course!) and we started the process. We had a few missteps this time and things almost fell through, but Quicken doesn’t give up! They assigned someone to help and we worked through it. I had my closing today. A great rate and an easy process in the end. I am happy with the final results.

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Derrek Line
August 23rd, 2019 Effingham, IL DETAILS
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Ruined my life. I was one week away from closing. They didn't realize the home was a manufactured home until 1 week before closing. This means the house i was living in was already given up. My credit took a hit for the hard inquiry, but still had to go shopping around again. I wasted countless hours gathering so many documents. For them to call me and just say Sorry we can't do the loan now. I told this company from Day 1 i was NOT sure what the home was but PER the county is was not a manufactured home anymore since it was "assess to real estate". I understand starting the loan and my uncertainty can not be held on them. BUT i called them as soon as i found out there WAS a title meaning i had been considered a manufactured home, but shouldn't be now i was told it would NOT be an issue. I stated in my call i needed to know because i don't want to spend money or make decisions on a maybe a month before they pulled it from under me. I was ASSURED everything would be fine. Now i don't have a house. Landlord has someone wanting to move into my current house. They would NOT refund me the full amount. Not to mention the grief the sellers had to go through. I WILL say some employees there had GREAT customer service, while others, i won't name, were horrible. There is so much more to be said, but SUMMARY: Wasted $600 to lose my house, hurt my credit, wasted a LOT of time. I admitted to not knowing what i was working with but gave them everything i was given. County appraiser involved and all. Very sad that big company like this can ruin someone and not bat an eye.

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Holley McCoy
August 22nd, 2019 Saint Augustine, FL DETAILS
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Quicken is too big and too many divisions that don't communicate with each other. This was supposed to be a quick process to refinance (initial refinance was through them and that was complicated and bad enough). This time it is worse. They couldn't even communicate with their different divisions with Rocket and Amrock to send the final funds to us - couldn't send a bank transfer, had to deliver via UPS then it was delivered to the wrong address. My mother is still phoning to try to sort this mess that THEY caused out because they don't have their communication systems sorted out. When it comes time to sell, and buy another house, we will not go with Quicken but someone local.

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Bill J.
August 11th, 2019 Chapel Hill, NC DETAILS
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I recently refinanced my mortgage with Quicken Loans after being a customer of theirs for the past 7 years. They had stated that they would include several credit card debts with my refinance including a student loan. When I received the pay out checks to send to the creditors, two creditor's checks were not included and only a partial amount of the student loan. I also had to follow up with the loan rep regarding when my closing would take place. Finally a closing team member called me and informed me that we had to close within the next two days to keep the finance rate that was quoted initially. No earlier notice was provided. If I was to try to extend the deadline for the stated refinance rate, it would cost an additional $500. As soon as I am able to find another lender I plan to refinance again as this is not a reputable company as far as I am concerned. I wish that I had done more research on available mortgage refinances as I would have choice a different lender. Please be careful! They promise many things!

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Filipe
August 5th, 2019 Kew Gardens, NY DETAILS
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They are the used car salesmen of mortgages. If you know exactly what you are doing they might be good. If you are new to Mortgages be prepared to get MISLED, LIED TOO, AND CHARGED THE MOST AMOUNT POSSIBLE. This is a terrible company. They are popular because they spend a fortune on advertising. They will mislead you and over charge you whenever possible!

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Nathaniel Morciego
June 14th, 2019 DETAILS
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It all started great as any new relationship, proposed closing date within a month and all, it was supposed to be a simple transaction, refinancing a house with over 40% equity, excellent credit, great income.... all a sudden I start getting calls every other day about missing info, from different quicken loans reps, info that had been sent go one of them already a few days ago, I reply to each with requested info always informing that the info requested was already submitted, responses vary from different divisions to different positions and so on... I have bought 4 houses in the last 15 years, sold 1, so I am pretty familiar with the process, and I am a patient guy, but after over 2 month and no closing date on sight, quicken loans calls now seemed Scam Likely calls, I had to cancel everything, of course my credit was already ran, the 2 month lost and forget about all the time on the phone explaining my self to every new rep that called me, it is like I never had a file, that rocket account was a total joke, they added and remove information at will hence the call the next day from a new wannabe banker to harass you about the same info that was deleted, will never recommend or make business with quicken loans

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A.Patterson
June 13th, 2019 Powder Springs, GA

Went through Greg B. Process went through very quickly and he was great to work with from start to finish. Always called at the scheduled time and followed up as promised. Great experience!!

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Heather
June 7th, 2019 Smyrna, GA DETAILS
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The process with Quicken started off well but did not end on a good note. Our representative was communicative and friendly. He talked us into "re-casting" our loan which basically means you don't have to put 20% down right away to keep more of your cash liquid. Then, once the sale of our previous property went through we could put down the rest and all we had to pay was a 100$ re-cast fee. Well, imagine our surprise when we went to pay off our PMI today and was told we must make 2 mortgage payments with PMI until we are eligible to re-cast. Ahhh of course, the hidden terms no one discussed with us. We were able to put down 20% at any time but were talked into re-casting. I am disgusted with the sneaky salesmen tactics we received when procuring a loan from here - buyer beware.

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Kimber
June 7th, 2019 Charleston, SC

I contacted Quicken via Rocket Mortgage along with a few other lenders for pre-approval. I should have known from the get-go that it would be a bad experience as it was an act of Congress to get on the phone with the loan specialist handling the pre-approval. After finally getting him on the phone and talking through the details, the rates were better than what I'd been quoted before and so I decided to move forward. From there I was handed off to a "triple crown" senior purchasing specialist, who was hiding her ineptitude behind a fancy title. Things quickly fell apart. We were approximately a month out from closing when the appraisal was ordered. We received the report toward the end of that week, which was lower than the agreed upon price. The seller decided to dispute. My POC, the purchasing specialist, advised that she had sent the dispute on to the AMC who would send to the appraiser. She then left office for 3 days. As we were approaching 2 weeks to close, I asked for updates from her backup. This person clearly had no idea what was happening with my loan. After a slew of confused emails, she confirmed that the dispute was sent and that she had RESENT it, just to be safe. Fast forward to the end of the week without any answers, and the real estate agent lets me know that the appraiser has no idea there is a dispute at all. At this point, I decide to run it up the flag pole myself. I get on the phone with the "senior research team" (which I have dubbed the 'do anything to save your business team'). Sure enough, a couple of hours later, I get a response from that team. Quicken had never passed the dispute on, in fact, it needed to be vetted by their internal team first. Obviously I had no idea that this was the case as I had been falsely assured that the dispute was handed off twice (and never told about any internal review). Since I was shaking trees, the team finally reviewed it and decided it did not warrant being passed along to the AMC. After losing an entire week, the seller agreed to drop the purchase price to the appraised value. That is done, and I am told there are a couple of outstanding items before we are clear to close. Time passes and although I ask for updates, I get vague responses hours after I submit them advising that I'll be told when we are clear to close. 2 days from closing now. I try to reach out to my POC and receive no response for hours. I reach out to Quicken via chat, and the rep advises that she will "try to put a rush on" the outstanding item - the condo review. I tell her that I am going to escalate it myself and go back to the senior research team I contacted in the first place. I reach out and explain the situation, and the do-anything-to-save-your-business guy tells me that he will have this sorted ASAP. As I wait for his response, I get a message from someone that my POC (sr. purchasing specialist) is out of office that day and she is filling me in on her behalf. I had NO IDEA she would be out of office. 2 days before closing! Now, the kicker: I get called by the bad-news guy to tell me that there is an issue in the condo review that would break a Fannie/Freddie rule unless I put another 5% (or $13k) down. This is after 5pm on Wednesday, when we are supposed to close on Friday. He tells me that I can have this gifted (I.e., ask some poor, unsuspecting family member for $13 thousand dollars) and then we will TRY to keep your closing date - but Friday is "not a slam dunk." If there was anything in this process that could have precluded Quicken from closing on the agreed upon terms, why on earth would it be the LAST ITEM completed in my loan application? Why would it not be completed BEFORE ANYTHING ELSE? Thank everything that is holy that my husband and I had the forethought to continue renting our current place through the month of June. Otherwise, we would have been forced to a) liquidate money from retirement, b) ask family for money or both in order to *hopefully* close on the home and not be homeless with a son and pets. After Quicken mishandled our loan application worse than I could have ever imagined, we found a professional, local lender who not only offered more competitive rates but was able to approve the loan with the original terms. I would warn ANYONE against contacting Rocket Mortgage/Quicken Loans. The home buying process is stressful enough. Understand that you will submit questions or concerns into the ethos and hear nothing for hours. Understand that in the absence of your main POC, the likelihood of speaking to anyone who is remotely familiar with your loan application is nil. Understand that when you are on the ropes because Quicken has fumbled something – you will be told that you can only talk to X because that person is “assigned” to this issue. Do yourself a favor and avoid a lender that will drop the ball less than 2 days before closing and turn your living situation upside down.

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Lisa Wolfe
May 31st, 2019 Port Orange, FL DETAILS
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I would never use this company again. You start out with one person saying they are going to handle your loan from start to finish. however, that is not true. they will have a "team" of people bombarding you with calls and emails. it was so ridiculous. one hand never knew what the other was doing. they charged us $500 for an appraisal on a house we never got! no, they do not refund your money. their rates are competitive but their loan costs are higher than other places. we got a much better deal elsewhere but if they had not driven us crazy with all the calls n emails, we would have stuck with them. and we would have wasted more money.

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dvancil
May 22nd, 2019 Valley Center, CA DETAILS
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The lender's fees and resulting closing costs through Quicken Loans/Rocket Mortgage were 7X ($21K versus $3K) the costs quoted by several other lenders. Additionally, the appraiser selected by QL (at my expense) did nothing more than regurgitate the current Redfin and Zillow estimates and completely neglected upgrades such as a 10kW solar array and 20 gal/minute well (both very key and valuable items in our area). Finally, the other lenders all beat QL's interest rate by an average of 3/8 of a point.

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Craig
May 15th, 2019 Orem, UT DETAILS
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Fasted mortgage I have ever obtained! The process was even faster than advertised and the fees were minimal. Anyone looking for a mortgage should look into Quicken Loans!

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Dean
May 14th, 2019 Ogden, UT DETAILS
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Quicken Loans advertises as being the fast and easy way to get a mortgage. We found that to not be the case. It was hard dealing with them in submitting paperwork and needed documents. When I just wanted to sit down face to face with someone, that wasn't an option.

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Evon Manwaring
May 13th, 2019 DETAILS
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The loan process was easy and efficient. They call a few times a year to bring me up to date on current loans and specials.

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Ashley
May 7th, 2019 Pleasant Grove, UT DETAILS
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A few years ago while living in Las Vegas we did a home refinance through Quicken Loans and were very surprised at how easily the process went. The rate was excellent for our given situation. The customer service for our was always a pleasant experience and questions were always quickly met and the wait time of phone calls was always short. We were once 5 days late on our payment and they were really good to work with. I would highly recommend getting your home refinanced through Quicken Loans.

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Tim Berrett
February 6th, 2019 American Fork, UT DETAILS
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We did a refinance with Rocket Mortgage and Quicken Loans several years back. The process was completely online. It was simple, elegant and smooth. We locked in at a great rate and have been satisfied with the way we have been treated as customers since. They do many little things well and have created an very satisfying customer experience for us. Would recommend.

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Denna Collier
February 6th, 2019 Lehi, UT DETAILS
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I have used Quicken Loans twice to refinance. They have the shortest time for approval I have ever had and the least amount of paperwork!

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JARED J BUCKLEY
January 31st, 2019 Fort Bridger, WY DETAILS
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Tried refinancing though Quicken loans and stuck out due to a mayjor miscommunication. When it was all said and done though they made everything right. Would recommend them to anyone

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Marcie
January 30th, 2019 DETAILS
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Excellent. Always repond to concerns immediately.

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Shelli Barnes
January 30th, 2019 DETAILS
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Nothing they did well. They had me jump through a lot of hoops, email them a lot of documents. I was trying to refinance my house to get the payments lower because I was going to retire. My house payments were $794/mo The final deal was to borrow $75000 and get a $16000 payout, ok I didnt really need that much but that was the best they could do. My payments would be $680/mo for 15yrs. I had to go to my bank for yet another document they wanted me to send them so I asked one of the people in an office for it and told her why I needed it. She asked me if I had ever thought of them to refinance my house, I hadn't so I sat down and told her the deal Quicken loans made me and to see what the bank go do for me. She figured out that quicken was charging me $6000 just in closing costs! Regions Bank didnt charge me any closing costs and I only had to borrow $52000 bringing my house payments down to $411/mo for 15 yrs. with a cash out of $10,000. Much better, quicker and a lot less hassle. Rocket mortgage/Quicken, same company, is Not Quick, they make you jump through too many hoops, has hidden costs and a lot of hassle. They dont like taking no for an answer. He wanted me to send him the deal the bank gave me, I didnt and I will never do any business with them and I will warn my friends against them.

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Al H.
January 3rd, 2019 Vienna, VA DETAILS
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I have a high credit score and sufficient income, as they also confirmed in the beginning of the refi process. It took them 45 days to send me from one department/process to another, different people responsible for that process and so on. It boiled down to providing just two more documents, me paying off the car loan and my credit card. I did them both and send them the documents. They kept saying we need a document saying you have paid your balance on your credit card. I sent them 3 documents instead of one. Their intelligent underwriter department could not read or understand two simple bank documents saying I paid off, and neither the amount withdrawn from my checking to that CC bank. The last person in charge of the process was a complete idiot who did not know the process, and was constantly out of the office just giving lip service. I only found ONE person who was genuine, and that was Bob G who really tried to help the situation at times. Finally I got sick of them after 45 days of run around and went to a local bank. Main Street Bank in Fairfax, VA approved me in 3 days from the time I provided them basic documents and I was at the settlement 10 days later!! QL offers people good teaser rates to get you to sign up with them. They have NO intention of providing you a loan with that rate. This is all part of the show that would gather more applicants, so they can CLAIM that they have the highest number of loans/applicants in the country. Highest number of applicant to fill their quotas ??? Save yourself, find a better bank, possibly a local bank or other, and save yourself aggravation of dealing with incompetents and showmen !!! Al H., in Virginia

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edward reese
December 6th, 2018 Hyattsville, MD DETAILS
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Best experience I've had with multiple lenders. Quick easy and they worked with me the entire way making the process easy! The loan products were simple and convenient and ultimately saved me a lot of money with my refinance.

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Harold L Glade
December 5th, 2018 American Fork, UT DETAILS
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This really was as easy as advertised. Not sure why everyone else makes it so complicated.

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Wendy Glade
December 4th, 2018 American Fork, UT DETAILS
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We have had our home loan with Quicken Loans for many years. They were great to work with when we refinanced. Having auto payments makes it easy to keep up with payments.

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Kathie Bowman
November 16th, 2018 Lakeside, CA DETAILS
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I was approved for a home loan through Quicken Loans. I sent my information in online and got a call right away and the gentlemen explained everything I needed to know and more. very helpfully

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Adam B
November 5th, 2018 Eagle Mountain, UT DETAILS
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Did a recent refinance and the customer service rep was very helpful and informative. They kept me well informed through the process and were easy to get in touch with when I had questions.

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Lisa Hanson
October 29th, 2018 Calabasas, CA DETAILS
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No problems. Decent rate. Easy auto pay with choice of paperless billing or not.

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Michael
October 29th, 2018 Calabasas, CA DETAILS
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Current home loan is with Quicken. Have been a customer for years. Great rate, easy paperwork process at origination. Great online tools to manage the account.

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Kat
September 19th, 2018 Gilbert, AZ

Best mortgage process, technology and team HANDS DOWN

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Kimberly Maddock
September 17th, 2018 Pleasant Grove, UT

My husband and I decided to go with Quicken Loans to help us refinance our home. Their customer service and support helped us figure out the numbers for our refinance and we were able to save thousands of dollars over the life of our loan.

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Celia
September 13th, 2018 Waipahu, HI

Didn't really have a good experience with them with our mortgage. Its a good company but the interest rate was a little higher than where we are now.

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Tevita
September 11th, 2018 Salt Lake City, UT

Quick and easy streamlined process without the hassles of going into a bank to sign papers.

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Kim Miller
August 29th, 2018 Lindon, UT

We recently used quicken loans for a jumbo home loan. Because it was a jumbo loan it took a long time to approve but they were great to work with and in the end it was worth it.

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Spencer Schuenman
August 29th, 2018 Pleasant Grove, UT DETAILS
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I have been very pleased with the service and ease of the online website associated with Quicken.

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Thomas Hullinger
August 23rd, 2018 Pleasant Grove, UT

I have used Quicken Loans in the past and I am very impressed with their internet applications and easy to use application and approval.